JP7074296B2 - Maintenance work support equipment, methods, and programs - Google Patents

Description

The present invention relates to a maintenance work support device, a method, and a program for confirming the position of a target device during maintenance work and preventing misunderstanding of the target device.

In recent years, IoT (Internet of Things) has become widespread in the fields of social infrastructure such as communications, electric power, and transportation, and with the diversification of services provided by corporate systems and data centers, the hardware configuration becomes complicated and human error is likely to occur. In the situation.

In normal maintenance work, when a failure occurs in a device installed by a customer and the customer requests maintenance work from the call center, the control number (call center's own management assigned to each device) is first used to identify the target device. Check the device information such as the number) and the serial number unique to the device, and accept the failure. The maintenance staff who received the work request from the call center obtains the device information from the contents of the failure reception and checks whether it is the maintenance target by comparing it with the sticker (listing the device information) attached to the target device. Prevents mistakes in the target device.

Patent Document 1 is a maintenance work support system that automatically determines the faulty part of the equipment to be maintained and displays the maintenance procedure to maintenance personnel for the purpose of reducing mistakes and omissions in the work procedure described in the maintenance manual. Is disclosed.

Japanese Unexamined Patent Publication No. 2011-175494

However, even with the configuration of Patent Document 1, it is difficult to specify the target device. When the place where the target device should be is different from the actual place, it is difficult to determine which device is the target device.

When accepting maintenance work at a call center, if the customer does not know the device information, it is necessary to identify the device from information that the customer can know, such as the installation location of the device and the server name arbitrarily named by the customer. Yes, it takes time to identify the device. In particular, when multiple devices of the same model number are installed, it may be difficult to identify the target device. Also, when a maintenance person visits the site, it may take time to identify the equipment because the location of the equipment in the machine room is unknown.

Furthermore, it takes time and effort to check the device information acquired at the time of reception and the device information written on the sticker attached to the target device, which may cause a misunderstanding.
In that case, it is possible to connect the device to the PC terminal using a serial console cable and obtain the device information by command operation, but it takes a considerable amount of time. In addition, since it is expected that the failure will be recovered as soon as possible, if the information obtained at the time of reception is assumed to be correct and the confirmation is neglected, or if the information is misunderstood, there is a risk of leading to a serious system failure such as business suspension. There is sex.

It is an object of the present invention to easily confirm the location of the equipment to be maintained during maintenance work and to contribute to the prevention of misunderstanding of the equipment to be maintained.

The maintenance work support device according to the first aspect of the present invention has a failure notification receiving unit that receives notifications about failures that have occurred in the device installed by the customer, and a failure notification that registers the notifications in the device information database. Edited by the customer, the registration unit, the failure analysis unit that analyzes the trouble that has occurred and selects a countermeasure from the contents of the notification, the maintenance staff selection unit that selects the maintenance staff corresponding to the failure, and the customer. With reference to the first device information and the second device information edited by the maintenance company of the device, the location of the device to be maintained is confirmed by comparing with the information on the device arrangement collected by the maintenance staff. An easy-to-use device layout inspection unit and a device layout information resetting unit that updates the device layout information registered in the device information database when the device is not located at a position registered in the device information database. It is a maintenance work support device equipped with.

The maintenance work support method from the second viewpoint of the present invention includes a failure notification receiving step for receiving a notification regarding a failure that has occurred in a device installed by a customer, and a failure notification for registering the notification in a device information database. From the registration step and the content of the notification, the failure analysis step of analyzing the occurrence of the failure and selecting a countermeasure, the maintenance worker selection step of selecting the maintenance worker corresponding to the failure, and the maintenance worker selection step edited by the customer. With reference to the first device information and the second device information edited by the maintenance company of the device, the location of the device to be maintained is confirmed by comparing with the information on the device arrangement collected by the maintenance staff. A device layout inspection step that is easily performed, a device layout information update step that updates the device layout information registered in the device information database when the device is not located at a position registered in the device information database, and a step. It is a maintenance work support method characterized by being provided with.

The maintenance work support program according to the third aspect of the present invention includes a process of receiving a notification regarding a failure that has occurred in a device installed by a customer, a process of registering the notification in a device information database, and a process of registering the notification in the device information database. From the contents, the process of analyzing the generated failure and selecting a countermeasure, the process of selecting a maintenance person corresponding to the failure, the first device information edited by the customer, and the maintenance company of the device With reference to the edited second device information, a process for easily confirming the location of the device to be maintained by comparing with the information on the device arrangement collected by the maintenance staff, and being registered in the device information database. This is a maintenance work support program that causes a computer to execute a process of updating device layout information registered in the device information database when the device is not located at the desired position.

According to the present invention, the position of the target device can be easily confirmed during maintenance work, and even if there is a discrepancy between the placement position registered in the database and the actual placement position, the target device can be used. Contributes to being able to perform maintenance work without making mistakes.

FIG. 1 is a diagram for explaining an outline of one embodiment. FIG. 2 is a diagram showing a record structure of the device information database 30 in one embodiment of the present invention. FIG. 3 is a schematic view showing the whole of the maintenance work support device. FIG. 4 is a block diagram showing an example of the hardware configuration of the maintenance work support device 60, and is applicable to each embodiment. FIG. 5 is a block diagram showing an example of the hardware configuration of the maintenance staff terminal 50 of the maintenance work support device, and is applicable to each embodiment. FIG. 6 is an overall view showing an outline of the operation of one embodiment of the present invention. FIG. 7 is a flowchart showing the operation of the present invention. FIG. 8 is a diagram in which the current device arrangement status and the device arrangement information by the device information database 30 are classified.

First, an outline of one embodiment will be described with reference to FIGS. 1 to 3. It should be noted that the drawing reference reference numerals added to this outline are merely examples for facilitating understanding, and the present invention is not intended to be limited to the illustrated embodiment. In principle, the signal lines in the block diagram in each drawing referred to in the description of the embodiment include both directions, and are not limited to one direction even in the case of a one-way arrow. There is an input / output interface or port at the input / output end of each block, but the illustration is omitted.

The maintenance work support device 60 according to one embodiment includes a local side information management terminal 25 installed on the local side, a maintenance side information management terminal 20 installed on the maintenance side, a device information database 30, a work management database 35, and the like. It includes a maintenance worker terminal 50 possessed by a maintenance worker and a reader 40 for reading a barcode or a QR code (registered trademark) (see FIG. 1).

The local information management terminal 25 includes a failure notification receiving unit 71 and a failure notification registration unit 72. The maintenance-side information management terminal 20 includes a failure analysis unit 73, a maintenance staff selection unit 74, an equipment layout inspection unit 75, and an equipment layout information resetting unit 76.

The maintenance worker terminal 50 includes a maintenance worker guidance unit 77. A reader 40 is connected to the terminal input / output interface unit 55 (not shown) of the maintenance worker terminal 50.

The failure notification receiving unit 71 receives a failure message to be transmitted when a failure occurs in the network device 10 installed on the customer side. The failure notification registration unit 72 registers the received failure message in the device information database 30. The failure analysis unit 73 analyzes the failure message registered in the device information database 30, selects the cause and countermeasure of the failure that has occurred, and registers it in the device information database 30. The maintenance worker selection unit 74 refers to the work management database 35, selects an appropriate maintenance worker, and requests the maintenance worker to perform maintenance work. The device placement inspection unit 75 collates the position information of the network device 10 registered in the device information database 30 with the current state of the device placement read by the reader 40, and correctly places the network device at the registered position. Inspect if 10 is placed. The device arrangement information resetting unit 76 correctly updates the position information of the network device 10 registered in the device information database 30 when the network device 10 is not correctly placed at the registered position. do. The maintenance worker guidance unit 77 displays a route from the current location of the maintenance worker to the work site on a terminal display unit 54 (not shown), and guides the maintenance worker to the work site.

The failure analysis unit 73 stores a database (not shown) that links the cause of the failure and the solution, and outputs the optimum solution by extracting the words included in the failure message. A learning function using AI (Artificial Intelligence) may be added.

The maintenance staff selection unit 74 selects maintenance staff based on the work management database 35.
The work management database 35 is a management table showing when the maintenance staff working in the maintenance department goes to work and where they are staying.

The equipment arrangement inspection unit 75 compares and registers the on-site equipment arrangement information collected by the reader 40 with the equipment arrangement information registered in the equipment information database 30 by the maintenance staff who has been notified of the failure. Inspect that the equipment is properly placed in the correct position.

The network registered in the device information database 30 when the device placement information resetting unit 76 is determined by the inspection by the device placement inspection unit 75 that the device is not correctly placed at the registered position. The device layout information of the device 10 is updated and set to the correct position.

As shown in FIG. 2, the device information database 30 manages devices with a plurality of parameters. Here, the "management number" is a number managed independently by the maintenance department, the "serial number" is a unique number assigned to each device, and the "server name" is easy for the customer to manage. It is a name given appropriately, and "position information" is information indicating the position of the rack in case the same model is stored in a plurality of racks. In addition, the customer name, customer address, customer contact information (TEL number), etc. are registered.

The registered information is classified into the first device information, the second device information, and other device information according to the editing authority.
For the first device information and the second device information, initial values are input at the timing of installing the device.

FIG. 3 is a schematic view showing the overall arrangement relationship of the maintenance work support device 60.
As shown in FIG. 3, the customer side includes a network device 10 and a local information management terminal 25. A barcode or QR code (registered trademark) is affixed to the network device 10, and each device can be identified. The customer uses the local information management terminal 25 to store information such as the installation position of the network device 10 and the server name assigned to the network device 10 in the device information database 30 managed by the maintenance department. Register as the device information of 1.

A call center is provided on the maintenance side, and the call center includes a maintenance side information management terminal 20, a device information database 30, and a work management database 35. The maintenance-side information management terminal 20 can access the device information database 30 and the work management database 35, and is connected to the maintenance staff terminal 50 owned by the maintenance staff via a network.

The maintenance side uses the maintenance side information management terminal 20 to register information such as a serial number and a management number of each device to be maintained in the device information database 30 as second device information.

The maintenance staff terminal 50 possessed by the maintenance staff during work is stored by the maintenance side or the maintenance staff.
At the time of performing maintenance work, the maintenance staff dispatched from the maintenance side has a maintenance staff terminal 50 and a reader 40 for reading the code attached to the network device 10.

FIG. 4 is a block diagram showing an example of the hardware configuration of the maintenance work support device 60. The maintenance work support device 60 can be configured by a so-called computer (information processing device), and includes the configuration illustrated in FIG. For example, the maintenance work support device 60 includes a CPU (Central Processing Unit) 61, a memory 62, an input / output interface 63, and a communication interface NIC (Network Interface Card) 64, which are connected to each other by an internal bus.

However, the configuration shown in FIG. 4 is not intended to limit the hardware configuration of the maintenance work support device. The maintenance work support device 60 may include hardware (not shown), or may not include an input / output interface 63 if necessary. For example, when information is input / output by an operation terminal connected by a network, the input / output interface 63 may not be necessary. Further, the number of CPUs 61 and the like included is not limited to the example of FIG. 4, and for example, a plurality of CPUs may be included in the maintenance work support device.

The memory 62 is an auxiliary storage device such as a RAM (Random Access Memory), a ROM (Read Only Memory), and a hard disk.

The input / output interface 63 is an interface of a display device or an input device (not shown). The display device is, for example, a liquid crystal display or the like. The input device is a device that accepts user operations such as a keyboard and a mouse, and a device that inputs information from an external storage device such as a USB (Universal Serial Bus) memory.

The function of the maintenance work support device 60 is realized by a processing module described later. The processing module is realized, for example, by the CPU 61 executing a program stored in the memory. In addition, the program can be downloaded via a network or updated using a storage medium in which the program is stored. Further, the processing module may be realized by a semiconductor chip. That is, the function performed by the processing module may be realized by at least one of some hardware and software.

Further, by installing the above-mentioned computer program in the storage unit of the computer, the computer can be made to function as a maintenance work support device. Furthermore, by causing the computer to execute the above-mentioned computer program, the maintenance work support method can be executed by the computer.

FIG. 5 is a block diagram showing an example of the hardware configuration of the maintenance staff terminal 50 of the maintenance work support device. Referring to FIG. 5, the maintenance worker terminal 50 includes a terminal CPU 51, a terminal storage unit 52, a terminal input unit 53, a terminal display unit 54, a terminal input / output interface 55, a terminal communication unit 56, and a terminal position acquisition. A unit 57 is provided.

However, the configuration shown in FIG. 5 is not intended to limit the hardware configuration of the maintenance staff terminal 50 of the maintenance work support device. The maintenance personnel terminal 50 may include hardware (not shown). Further, the number of terminal CPUs 51 and the like included is not limited to the illustration in the figure, and for example, a plurality of terminal CPUs 51 may be included in the maintenance staff terminal 50. The form of the maintenance staff terminal 50 may be a wearable terminal or a mobile phone owned by the maintenance staff, in addition to the notebook type personal computer.

The terminal storage unit 52 is an auxiliary storage device such as a RAM (Random Access Memory), a ROM (Read Only Memory), and a hard disk.

The terminal input unit 53 is a device for directly inputting from the user to the maintenance staff terminal 50, and is an input device such as a keyboard or a touch pad.

The terminal display unit 54 is a device that visually presents the processing content to the user. It may be a normal liquid crystal display, a goggle type that is worn on the user's head, or a display that is worn on the user's arm.

The terminal input / output interface unit 55 is a device for connecting an auxiliary input / output device to the maintenance staff terminal 50. In the present invention, the reader 40 is connected and information such as a barcode is read.

The terminal communication unit 56 is a device that communicates between the maintenance staff terminal 50 and the maintenance side information management terminal 20 or the device information database 30 using Bluetooth (registered trademark) or a wireless LAN.

The terminal position acquisition unit 57 acquires the current position of the maintenance worker terminal 50 by using GPS or the like.

<Embodiment 1>
FIG. 6 is an overall view showing an outline of the operation of an embodiment of the present invention, and FIG. 7 is a flowchart showing the operation of an embodiment of the present invention. The operation is shown with reference to FIG. 7.

Step S1:
When a failure (communication failure, power failure, etc.) occurs in the network device 10 which is a maintenance target device, the network device 10 transmits a notification including a failure message to the local information management terminal 25, and the failure notification receiving unit 71 sends a notification including a failure message. Receive the notification.
The failure message includes information such as an error message displayed on a panel mounted on the device, an error occurrence date and time, and a server name.

Step S2:
The failure notification registration unit 72 registers the notification content received by the failure notification receiving unit 71 in step S1 in the failure message field of the device information database 30 on the maintenance side.

Step S3:
After registering the failure message, the failure notification registration unit 72 acquires device information including the server name of the network device 10 from the maintenance side information management terminal 20 of the maintenance department, notifies the failure occurrence information, and causes a failure. Request a response.

Step S4:
Upon receiving the notification of the failure occurrence information, the maintenance department connects (accesses) to the device information database 30, and while referring to the server name described in the failure occurrence notification, the management number, serial number, etc. of the corresponding device. In addition, check the placement position.

Step S5:
The failure analysis unit 73 selects an appropriate solution based on the failure message recorded in the device information database 30. The selected solution is entered in the solution column of the device information database 30. If the solution cannot be selected, leave the solution field blank.

Step S6:
The maintenance staff selection unit 74 refers to the work management database 35 and selects a maintenance staff that can handle it. You may refer to the solution output in step S5 and select only the maintenance personnel who have the necessary skills.

Step S7:
The maintenance worker selection unit 74 notifies the selected maintenance worker of the work request. Work request notifications are sent to personal computer terminals, tablet terminals, and mobile terminals owned by maintenance personnel.
The content of the work request notification includes customer information (customer name, customer address, contact information, etc.).

Step S8:
The maintenance worker selection unit 74 transmits the details of the work contents to the maintenance worker terminal 50.
The details of the work content include device information (management number, serial number, location information, etc.) recorded in the device information database 30, the cause of the failure, and the solution selected in step S5.

Step S9:
The maintenance staff moves to the work site based on customer information (including customer address and the like).
The maintenance worker who arrives at the site performs maintenance work using the maintenance worker terminal 50.

Step S10:
The maintenance worker who arrives at the work site identifies the position of the network device 10 based on the contents recorded in the device information database 30.

Step S11:
The maintenance person uses the reader 40 to read the tag attached to the network device 10 installed at the place recorded in the device information database 30.
The information read by the reader 40 is a parameter such as a management number recorded as second device information in the device information database 30.

Steps S12, S13:
The device placement inspection unit 75 compares whether the same items as the description contents of the read tag are recorded in the device information database 30.

Step S13 Yes branch:
If it matches the registered contents of the device information database 30, the network device 10 at the position specified in step S10 is the device to be maintained, and the device information database 30 is not updated.
The maintenance worker starts maintenance work on the network device 10 at the position specified in step S10. After that, the work is completed.

Step S13 No branch:
If it does not match the registered contents of the device information database 30, the maintenance work is not started.
The maintenance person acquires device information about all the devices in the rack from the device information database 30.
Here, the reason for acquiring the device information for all the devices in the rack is to consider the possibility that the devices are misplaced in the rack and managed in the database. It is a mistake that is likely to occur when the same model is stored, and it is possible to efficiently check the presence or absence of a mistake.

Step S14:
The maintenance person reads the tags for all the devices in the rack with the reader 40.

Step S15:
The device arrangement inspection unit 75 compares the device information acquired from the device information database 30 in step S13 No branch with the tag acquired from the reader 40 in step S14.
If the server name of the device specified in step S10 is in another position (when the arrangement position information is different), the process proceeds to step S18.

Step S16 (when the management numbers are different, see FIG. 8 (1)):
The maintenance staff starts maintenance work for the network device specified in step S10 as a maintenance target.

Step S17:
In the device information database 30, the management No item of the device specified in step S10 is corrected, and the work is completed.

Step S18 (when the arrangement position information is different, see FIG. 8 (2)):
Start maintenance work for devices with the same server name.

Step S19:
The arrangement position information item in the device information database 30 of the device specified in step S10 and the device for which maintenance work was performed in step S18 is corrected, and the work is completed.

<Embodiment 2>
In step S9 of the first embodiment, the maintenance worker moves to the work site where the target network device 10 is installed without assistance, but the maintenance worker terminal 50 is provided with a device for acquiring the current position by GPS or the like. In the meantime, the maintenance worker may carry the maintenance worker terminal 50 and head to the work site, and use the maintenance worker terminal 50 as an aid to correctly guide the maintenance staff to the work site.

In the second embodiment, the maintenance worker terminal 50 further includes a terminal position acquisition unit 57 that acquires the current terminal position by GPS or the like, and further includes a maintenance worker guidance unit 77.
The maintenance staff guidance unit 77 displays the current position of the maintenance staff, the target position of the work site, the correct route from the current position to the work site, and the like on the terminal display unit 54 of the maintenance staff terminal 50, and the maintenance staff guide unit 77. Guide personnel to arrive at the work site without making a mistake.
In the second embodiment, steps S8 and S9 in the first embodiment are changed as follows. The other steps are the same as in the first embodiment.

Step S8:
The maintenance worker selection unit 74 transmits the details of the work contents to the maintenance worker terminal 50.
The maintenance worker terminal 50 includes a terminal position acquisition unit 57 for acquiring the current position of the maintenance worker, and further includes a maintenance worker guidance unit 77.
The maintenance worker carries the maintenance worker terminal 50 and heads for the work site.
The details of the work contents include the device information (management No., serial number, location information, etc.) registered in the device information database 30, the cause of the failure, the solution selected in step S5, and the address of the work site. Is included.
The maintenance staff guidance unit 77 extracts information regarding the address of the work site from the details of the work content transmitted to the maintenance staff terminal 50. The maintenance worker guiding unit 77 refers to the extracted information regarding the address of the work site and the current position of the maintenance worker acquired from the terminal position acquisition unit 57, to the position of the work site and to the work site. The route is displayed on the terminal display unit 54, and the maintenance staff is guided to arrive at the work site promptly.

Step S9:
The maintenance staff moves to the work site based on the customer information (including the customer address and the like) and the route information indicated by the maintenance staff terminal 50.
The maintenance worker who arrives at the site performs maintenance work using the maintenance worker terminal 50.

<Embodiment 3>
In step S1 of the first embodiment, the network device 10 itself transmits a failure message, but a person in charge who patrols the place where the network device 10 is installed may transmit the failure message.
The present invention is also described in the following appendix.
(Appendix 1)
A failure notification receiver that receives notifications about failures that have occurred in the equipment installed by the customer,
The failure notification registration unit, which registers the notification in the device information database,
From the contents of the notification, the failure analysis unit that analyzes the occurrence of the failure and selects a countermeasure.
A maintenance staff selection unit that selects maintenance staff to deal with the failure,
The first device information edited by the customer and the second device information edited by the maintenance company of the device are referred to, and the information on the device arrangement collected by the maintenance staff is compared with the information to be maintained. The equipment layout inspection department, which makes it easy to confirm the location of equipment,
A device layout information resetting unit that updates the device layout information registered in the device information database when the device is not located at a position registered in the device information database.
A maintenance work support device that performs maintenance work without making a mistake in the target equipment.
(Appendix 2)
The maintenance work support device according to Appendix 1, further comprising a maintenance worker guiding unit that refers to the current position of the maintenance worker and guides the maintenance worker to a certain position of the target device.
(Appendix 3)
A failure notification reception step to receive notifications about failures that have occurred in the equipment installed by the customer,
A failure notification registration step for registering the notification in the device information database, and
From the content of the notification, the failure analysis step that analyzes the occurrence of the failure and selects a countermeasure,
A maintenance worker selection step for selecting a maintenance worker corresponding to the above failure,
The first device information edited by the customer and the second device information edited by the maintenance company of the device are referred to, and the information on the device arrangement collected by the maintenance staff is compared with the information to be maintained. Equipment placement inspection step to easily confirm the location of equipment,
When the device is not located at the position registered in the device information database, the device layout information update step for updating the device layout information registered in the device information database and the device layout information update step.
A maintenance work support method that performs maintenance work without making a mistake in the target device.
(Appendix 4)
The maintenance work support method according to Appendix 3, wherein the maintenance worker is provided with a step of referring to the current position of the maintenance staff and guiding the maintenance staff to a certain position of the target device.
(Appendix 5)
The process of receiving notifications about failures that have occurred in the equipment installed by the customer,
The process of registering the notification in the device information database and
From the contents of the notification, the process of analyzing the occurrence of the failure and selecting a countermeasure, and
The process of selecting maintenance personnel and the process of selecting maintenance personnel in response to the above failure.
The first device information edited by the customer and the second device information edited by the maintenance company of the device are referred to, and the information on the device arrangement collected by the maintenance staff is compared with the information to be maintained. Processing to easily confirm the location of the device and
When the device is not located at the position registered in the device information database, the process of updating the device layout information registered in the device information database and the process of updating the device layout information.
A maintenance work support program that performs maintenance work without making a mistake in the target device by letting the computer execute.
(Appendix 6)
The maintenance work support program according to Appendix 5, which refers to the current position of the maintenance staff and causes the computer to execute a process of guiding the maintenance staff to a position where the target device is located.
The present invention is also described as follows.
(Form 1)
A device information database that stores the location information of devices installed by customers,
A failure notification receiving unit that receives notifications regarding failures in the device, and
The failure analysis department that analyzes the failure from the contents of the above notification and selects the countermeasures,
The maintenance staff selection department that selects maintenance staff and requests maintenance work,
A device layout inspection unit that inspects the layout of the device by comparing the current layout of the device acquired from the terminal carried by the maintenance staff with the position information stored in the device information database.
When the current layout of the device and the location information stored in the device information database do not match, the location information stored in the device information database is updated and updated according to the current layout of the device. A device layout information resetting unit that notifies the maintenance staff of the location of the device in which the failure occurred based on the subsequent location information, and
Maintenance work support device equipped with.
(Form 2)
The device information database further stores the identification information of the device and stores the identification information of the device.
When the current identification information attached to the device acquired from the terminal carried by the maintenance staff and the identification information stored in the device information database do not match, the device arrangement information resetting unit does not match. The maintenance work support device according to Form 1, which updates the identification information stored in the device information database according to the current identification information, and notifies the maintenance staff of the updated identification information.
(Form 3)
A failure notification reception step to receive notifications about failures in the equipment installed by the customer,
A failure analysis step that analyzes the failure from the content of the notification and selects a countermeasure,
A maintenance worker selection step that selects a maintenance worker and requests maintenance work,
A device layout inspection step for inspecting the layout of the device by comparing the current layout of the device acquired from the terminal carried by the maintenance staff with the location information stored in the device information database.
When the current layout of the device and the location information stored in the device information database do not match, the location information stored in the device information database is updated and updated according to the current layout of the device. A device placement information resetting step that notifies the maintenance personnel of the position of the device in which the failure occurred based on the subsequent position information, and
A maintenance work support method performed by a computer.
(Form 4)
In the device arrangement information resetting step, when the current identification information attached to the device acquired from the terminal carried by the maintenance staff and the identification information stored in the device information database do not match. The maintenance work support method according to Form 3, wherein the identification information stored in the device information database is updated according to the current identification information, and the updated identification information is notified to the maintenance staff.
(Form 5)
The process of receiving notifications about failures in the equipment installed by the customer,
The process of analyzing the failure from the content of the notification and selecting the countermeasure,
The process of selecting maintenance personnel and requesting maintenance work,
A process of inspecting the arrangement of the equipment by comparing the current arrangement of the equipment acquired from the terminal carried by the maintenance staff with the location information stored in the equipment information database.
When the current layout of the device and the location information stored in the device information database do not match, the location information stored in the device information database is updated and updated according to the current layout of the device. The process of notifying the maintenance staff of the location of the device in which the failure occurred based on the subsequent location information, and
A maintenance work support program that causes a computer to execute.
(Form 6)
When the current identification information attached to the device acquired from the terminal carried by the maintenance staff and the identification information stored in the device information database do not match, the device is adjusted to the current identification information. The maintenance work support program according to Form 5, which updates the identification information stored in the information database and notifies the maintenance personnel of the updated identification information.

The disclosure of the above prior art documents shall be incorporated into this document by citation. Within the framework of the entire disclosure (including the scope of claims) of the present invention, it is possible to change or adjust the embodiments or examples based on the basic technical idea thereof. In addition, various combinations or selections (parts) of various disclosure elements (including each element of each claim, each element of each embodiment or embodiment, each element of each drawing, etc.) within the framework of the disclosure of the present invention. (Including target deletion) is possible. That is, it goes without saying that the present invention includes all disclosure including claims, various modifications and modifications that can be made by those skilled in the art in accordance with the technical idea. In particular, with respect to the numerical range described in this document, any numerical value or small range included in the range should be construed as being specifically described even if not otherwise described.

10 Network equipment (equipment subject to maintenance)
20 Maintenance side information management terminal 25 Local side information management terminal 30 Equipment information database 35 Work management database 40 Reader 50 Maintenance staff terminal 51 Terminal CPU
52 Terminal storage unit 53 Terminal input unit 54 Terminal display unit 55 Terminal input / output interface unit 56 Terminal communication unit 57 Terminal position acquisition unit 60 Maintenance work support device 61 CPU
62 Memory 63 I / O interface 64 NIC
71 Failure notification receiving unit 72 Failure notification registration unit 73 Failure analysis unit 74 Maintenance personnel selection unit 75 Equipment layout inspection unit 76 Equipment layout information resetting unit 77 Maintenance personnel guidance unit

Claims (6)

A device information database that stores the location information of devices installed by customers,
A failure notification receiving unit that receives notifications regarding failures in the device , and
The failure analysis department that analyzes the failure from the contents of the above notification and selects the countermeasures,
The maintenance staff selection department that selects maintenance staff and requests maintenance work ,
A device layout inspection unit that inspects the layout of the device by comparing the current layout of the device acquired from the terminal carried by the maintenance staff with the position information stored in the device information database .
When the current layout of the device and the location information stored in the device information database do not match, the location information stored in the device information database is updated and updated according to the current layout of the device. A device layout information resetting unit that notifies the maintenance staff of the location of the device in which the failure occurred based on the subsequent location information, and
Maintenance work support device equipped with. The device information database further stores the identification information of the device and stores the identification information of the device.
When the current identification information attached to the device acquired from the terminal carried by the maintenance staff and the identification information stored in the device information database do not match, the device arrangement information resetting unit does not match. The maintenance work support device according to claim 1 , wherein the identification information stored in the device information database is updated according to the current identification information, and the updated identification information is notified to the maintenance staff . A failure notification reception step to receive notifications about failures in the equipment installed by the customer ,
A failure analysis step that analyzes the failure from the content of the notification and selects a countermeasure,
A maintenance worker selection step that selects a maintenance worker and requests maintenance work ,
A device layout inspection step for inspecting the layout of the device by comparing the current layout of the device acquired from the terminal carried by the maintenance staff with the location information stored in the device information database .
When the current layout of the device and the location information stored in the device information database do not match, the location information stored in the device information database is updated and updated according to the current layout of the device. A device placement information resetting step that notifies the maintenance personnel of the position of the device in which the failure occurred based on the later position information, and
A maintenance work support method performed by a computer . In the device arrangement information resetting step, when the current identification information attached to the device acquired from the terminal carried by the maintenance staff and the identification information stored in the device information database do not match. The maintenance work support method according to claim 3, wherein the identification information stored in the device information database is updated according to the current identification information, and the updated identification information is notified to the maintenance staff . The process of receiving notifications about failures in the equipment installed by the customer ,
The process of analyzing the failure from the content of the notification and selecting the countermeasure,
The process of selecting maintenance personnel and requesting maintenance work ,
A process of inspecting the arrangement of the equipment by comparing the current arrangement of the equipment acquired from the terminal carried by the maintenance staff with the location information stored in the equipment information database .
When the current layout of the device and the location information stored in the device information database do not match, the location information stored in the device information database is updated and updated according to the current layout of the device. The process of notifying the maintenance staff of the location of the device in which the failure occurred based on the subsequent location information, and
A maintenance work support program that causes a computer to execute. When the current identification information attached to the device acquired from the terminal carried by the maintenance staff and the identification information stored in the device information database do not match, the device is adjusted to the current identification information. The maintenance work support program according to claim 5 , which updates the identification information stored in the information database and notifies the maintenance personnel of the updated identification information .

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