JP6797016B2 - Money processing equipment, money processing system and money processing method - Google Patents

Description

The present invention relates to a money processing apparatus, a money processing system and a money processing method.

It is a money processing device that performs scrutiny processing that compares the counting result obtained by counting the money stored in the storage unit with the amount data managed as the amount of money stored in the storage unit. It is equipped with a detection sensor that detects the opening and closing of the part that is opened and closed when taking out money, and stores the results of the latest scrutiny process between the latest scrutiny process and the scrutiny process performed before this scrutiny process. Patent Document 1 discloses a money processing device that outputs a detection history by a detection sensor stored in a unit. In such a money processing device, when the managed amount data and the result of actually counting the money stored in the storage unit do not match, that is, when the result of the scrutiny processing is miscalculated, the detection sensor The cause of the miscalculation can be investigated based on the detection history.

Japanese Unexamined Patent Publication No. 2016-181218

However, in the above-mentioned money processing device, if the period from the previous scrutiny process to the current scrutiny process is long, the detection history of the detection sensor to be investigated can be enormous, so it takes a lot of time to investigate the cause. There is a concern that it will take time and effort.

In view of such a problem, the present invention provides a money processing apparatus, a money processing system, and a money processing method capable of efficiently investigating the cause when a miscalculation occurs as a result of scrutiny processing. The purpose.

A first aspect of the present invention is a money processing device including a storage unit for storing money, and the amount of money stored in the storage unit is managed by counting money at the time of depositing and withdrawing money from the storage unit. Regarding. The money processing device according to this aspect includes a reading unit for reading specific information for identifying individual money from the money, and a control unit. Here, the control unit stores the specific information of the money stored in the storage unit in the first database in association with the date and time information, and as a result of the scrutiny process, the quantity of money stored in the storage unit is determined. , If the quantity is insufficient than the managed quantity, it is later than the date and time information associated with the specific information of the insufficient money from the log information related to the processing that may cause the shortage stored in the second database. The log information related to the processing that occurred during the day is extracted, and the extracted log information is output to the output unit.

The first database and the second database may be provided in a storage unit provided in the money processing device, or may be provided in a storage unit provided in an external device capable of communicating with the money processing device. .. Further, the output unit may be provided in the money processing device or may be provided in an external device capable of communicating with the money processing device.

According to the above configuration, when a shortage of money occurs as a result of the scrutiny process, the staff can confirm the log information related to the process that may be the cause, and the log information can be used for investigating the cause. .. Moreover, based on the specific information of the shortage of money, the date and time when the money was stored in the storage unit is specified, and only the log information that occurred later than that date and time is output, so the staff is effective. Log information can be acquired, and the time and effort required to investigate the cause can be reduced.

In the money management device according to the present aspect, the processing that may cause the shortage is the processing in the money processing device when the portion of the money processing device that can be contacted with money by opening is opened and the error is cleared. It may include at least one of error handling that allows contact with money.

When a staff member or the like comes into contact with money in the money processing device, a shortage of money is likely to be induced. According to the above configuration, log information related to opening processing and error processing that enables contact with money in the money processing device is output, and the staff member accurately investigates the cause using the log information. It becomes possible.

In the money processing device according to this aspect, the control unit may be configured to output the log information to the display unit or the printing unit which is the output unit.

According to the above configuration, the staff can visually confirm the log information better. In particular, if the log information is printed on a printing medium such as paper by the printing unit, the staff member can easily hold the log information by himself / herself.

In the money processing apparatus according to the present embodiment, the control unit displays a designation screen for designating any of the scrutiny processes executed in the past on the display unit, and any of the scrutiny processes is performed. Depending on the processing being designated, the log information corresponding to the designated scrutiny processing may be displayed on the display unit.

According to the above configuration, by designating one of the scrutiny processes in which a shortage of money occurred on the designation screen, the scrutiny process could cause a shortage of money even if it was not immediately after the scrutiny process was completed. You can check the log information related to the processing.

With the above configuration, a configuration may be adopted in which an operation unit that accepts a display operation for displaying the designated screen on the display unit is further provided. In this case, the control unit enables the display operation by the authorized person by authenticating whether or not the person who operates the operation unit is the person who has the authority to perform the display operation. Let me.

With such a configuration, it is possible to prevent the log information related to the cause of the shortage of banknotes from being widely known to the general staff without authority.

A second aspect of the present invention includes a money processing device having a storage unit for storing money and a management device for managing the money processing device, and the money is counted at the time of deposit and withdrawal to the storage unit. The present invention relates to a money processing system in which the quantity of money stored in the storage unit is managed. The money processing system according to this aspect includes a reading unit for reading specific information for identifying individual money from the money, and a control unit. Here, the control unit stores the specific information of the money stored in the storage unit in the first database in association with the date and time information, and as a result of the scrutiny process, the quantity of money stored in the storage unit is determined. , If the quantity is insufficient than the managed quantity, it is later than the date and time information associated with the specific information of the insufficient money from the log information related to the processing that may cause the shortage stored in the second database. The log information related to the processing that occurred during the day is extracted, and the extracted log information is output to the output unit.

According to the above configuration, it is possible to obtain the same effect as that of the money processing apparatus according to the first aspect.

In the money processing system according to the present aspect, a configuration may be adopted in which a surveillance camera capable of photographing the periphery of the money processing device is further provided. In this case, in the second database, the log information is associated with the video information taken by the surveillance camera when a process that may cause the shortage occurs and is stored. Then, the control unit causes the display unit, which is the output unit, to display the log information and the video information.

According to the above configuration, it is possible to confirm the state of the money processing apparatus when the processing is being performed together with the log information related to the processing that may cause the shortage of money by the video information.

In the bill processing method according to the third aspect of the present invention, the reading unit is made to read specific information for identifying individual money from the money stored in the storage unit, and the money stored in the storage unit is described. When the specific information is stored in the first database in association with the date and time information and the quantity of money stored in the storage unit is less than the managed quantity as a result of the scrutiny process, it is stored in the second database. From the log information related to the processing that may cause the shortage, the log information related to the processing that occurred at a later date and time than the date and time information associated with the specific information of the missing money was extracted and the extracted log. The information is output to the output section.

According to the above method, it is possible to obtain the same effect as that of the money processing apparatus according to the first aspect.

According to the present invention, when a miscalculation occurs as a result of the scrutiny process, it is possible to efficiently investigate the cause.

The effects or significance of the present invention will be further clarified by the description of the embodiments shown below. However, the embodiments shown below are merely examples when the present invention is put into practice, and the present invention is not limited to those described in the following embodiments.

FIG. 1 is a diagram showing a configuration of a cashier and a money processing system including a cashier according to an embodiment. FIG. 2 is a schematic view showing the internal configuration of the banknote processing unit according to the embodiment. FIG. 3 is a block diagram showing a main configuration of a cashier according to an embodiment. FIG. 4A is a diagram showing the configuration of the stored banknote database according to the embodiment, and FIG. 4B is a diagram showing the configuration of the transaction log database according to the embodiment. FIG. 5A is a diagram showing the configuration of the door opening log database according to the embodiment, and FIG. 5B is a diagram showing the configuration of the error log database according to the embodiment. 6 (a) and 6 (b) are diagrams for explaining the deposit processing of banknotes according to the embodiment. FIG. 7 is a flowchart showing a control operation of the serial number registration process according to the embodiment. FIG. 8 is a flowchart showing a control operation of the scrutiny process of banknotes according to the embodiment. 9 (a) and 9 (b) are diagrams showing the flow of banknotes in the banknote processing unit when the banknote reciprocating process is executed according to the embodiment. 10 (a) to 10 (d) are diagrams showing an example of a close examination screen, a miscalculation occurrence notification window, a confirmation notification window, and a cause candidate display screen displayed on the operation display unit, respectively, according to the embodiment. 11 (a) and 11 (b) are diagrams for explaining a procedure for extracting log information related to a process that is a candidate for a cause of miscalculation according to the embodiment. 12 (a) and 12 (b) are diagrams for explaining a procedure for extracting log information related to a process that is a candidate for a cause of miscalculation according to the embodiment. FIG. 13 is a diagram showing the configuration of the scrutiny log database according to the first modification. FIG. 14 is a flowchart showing a control operation of the cause candidate search process according to the change example 1. 15 (a) to 15 (d) are diagrams showing an example of a menu screen, an inquiry menu screen, a process selection screen, and a cause candidate display screen displayed on the operation display unit, respectively, according to the change example 1. FIG. 16A is a diagram showing the configuration of the door opening log database according to the modification example 2, and FIG. 16B is a diagram showing the configuration of the error log database according to the modification example 2. 17 (a) and 17 (b) are diagrams showing an example of a cause candidate display screen and a moving image reproduction screen displayed on the operation display unit, respectively, according to the second modification.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

In the following embodiment, the cashier 1 corresponds to the "money processing device" described in the claims. Further, the management computer 2 corresponds to the "management device" described in the claims. Further, the printer 40 corresponds to the "output unit" and the "printing unit" described in the claims. Further, the identification unit 160 corresponds to the "reading unit" described in the claims. Further, the collective storage unit 190 and the denomination storage unit 200 correspond to the "storage unit" described in the claims. Further, the operation display unit 310 corresponds to the "output unit", "display unit" and "operation unit" described in the claims. Further, the terminal control unit 320 corresponds to the "control unit" described in the claims. Further, the transaction log database 332 corresponds to the "first database" described in the claims. Further, the door opening log database 333 and the error log database 334 correspond to the "second database" described in the claims.

However, the above description is only for the purpose of associating the configuration of the claims with the configuration of the embodiment, and the invention described in the scope of claims by the above association becomes the configuration of the embodiment. It is not limited in any way.

FIG. 1 is a diagram showing a configuration of a cashier 1 and a money processing system 5 including a cashier 1 according to the present embodiment.

The cashier 1 is installed in a store of a financial institution such as a bank. The cashier 1 is communicably connected to the management computer 2 and the surveillance camera 3 via a network line 4 such as an in-store LAN. The cashier 1 constitutes a money processing system 5 built in the store together with the management computer 2 and the surveillance camera 3. In addition to these configurations, the money processing system 5 includes other devices used for transactions related to financial operations, for example, a money deposit / withdrawal machine (not shown) and a counter that are installed at a counter and operated by a teller. Terminals (not shown) may be included.

The management computer 2 manages the cashier 1 and other devices. The management computer 2 includes a control unit 2a and a storage unit 2b in order to centrally manage various data sent from these devices. Further, the management computer 2 includes a touch panel type monitor display 2c.

The surveillance camera 3 is aimed at the cashier 1, and can capture an image of the periphery of the cashier 1.

The cashier 1 includes a bill processing unit 10, a coin processing unit 20, an operation terminal 30, and a printer 40. The operation terminal 30, the bill processing unit 10, the coin processing unit 20, and the printer 40 are connected by, for example, a communication cable (not shown). It should be noted that the connection may be made by a wireless method instead of such a wired method.

The banknote processing unit 10 includes a housing 11 that constitutes an outer shell. On the front surface of the housing 11, a deposit port 12 and a withdrawal port 13 are provided side by side in a central portion, and a bundle withdrawal port 14 is provided at an upper portion. The withdrawal port 13 is opened and closed by the vertically open shutter 13a, and the bundle withdrawal port 14 is opened and closed by the left and right open shutter 14a. A loose bill is inserted into the deposit port 12, and a loose bill is paid out to the withdrawal port 13. A bundle of banknotes is paid out to the bundle withdrawal port 14. A bundle of banknotes is generated by binding a predetermined number (for example, 100) of banknotes by strapping. Further, a door 15 is provided at the lower portion on the front surface of the housing 11. By opening the lower door 15, the temporary holding unit 180, the collective storage unit 190, and the denomination storage unit 200 can be pulled out of the housing 11, and bills can be taken in and out of these. The housing 11 is provided with a door (not shown) in addition to the door 15.

FIG. 2 is a schematic view showing the internal configuration of the banknote processing unit 10 according to the present embodiment.

The bill processing unit 10 includes a deposit unit 110, a withdrawal reject unit 120, a withdrawal unit 130, a bundle withdrawal unit 140, a transport unit 150, an identification unit 160, a front / back alignment unit 170, and a temporary holding unit. 180, batch storage unit 190, three denomination storage units 200, two integration units 210, binding unit 220, lifting unit 230, bundle transport unit 240, and four denomination bundle storage units 250. And.

The deposit unit 110 is provided at the deposit port 12. The deposit unit 110 is provided with a payout mechanism, and pays out the inserted loose bills one by one to the transport unit 150. The withdrawal reject unit 120 mainly receives a banknote whose attributes (authenticity, denomination, front and back, etc.) cannot be identified by the identification unit 160 when withdrawing to the withdrawal unit 130 and is not regarded as a normal banknote. ..

The withdrawal unit 130 is provided at the withdrawal port 13. The withdrawal unit 130 mainly receives the banknotes returned from the temporary holding unit 180 and the banknotes paid out from the denomination storage unit 200. The withdrawal unit 130 also functions as a deposit reject unit, and when depositing from the deposit unit 110, the attributes (authenticity, denomination, front and back, etc.) cannot be identified by the identification unit 160, and the banknote is not regarded as a normal banknote. To receive. The bundle withdrawal unit 140 is provided at the bundle withdrawal port 14, and mainly receives bundled banknotes paid out from the denomination bundle storage unit 250.

The transport unit 150 includes a deposit unit 110, a withdrawal reject unit 120, a withdrawal unit 130, a temporary hold unit 180, a batch storage unit 190, three denomination storage units 200, and two collection units 210. It is laid between the two, and the banknotes are transported between them.

The identification unit 160 identifies the attributes of the banknotes flowing through the transport unit 150, and outputs the identification result to the device control unit described later. The attributes identified include the authenticity and denomination of the note and the orientation of the front and back of the note. Further, the identification unit 160 reads the serial number attached to the bill and outputs it to the device control unit. The serial number is specific information for identifying individual banknotes. The identification unit 160 captures an image of the bill, identifies the attributes of the bill, and reads the serial number of the bill based on the captured image. Further, the identification unit 160 counts banknotes.

The front-back aligning portion 170 includes a reversing portion 171 and a non-reversing portion 172 that form a part of the transporting section 150, and aligns the front and back sides of the bills flowing through the transporting section 150. For example, the bills facing the back are passed through the reversing portion 171 and the bills facing the front are passed through the non-reversing portion 172, so that the bills are aligned face up.

The temporary holding unit 180 temporarily holds a normal banknote that has been inserted into the deposit unit 110 and whose attributes have been identified by the identification unit 160. The temporary holding unit 180 includes a feeding mechanism, and can feed the held bills to the transporting unit 150.

The batch storage unit 190 is a banknote that is unwound from the temporary holding unit 180, and a banknote whose denomination cannot be identified by the identification unit 160, a 2,000 yen bill, or other banknotes to which the denomination storage unit 200 is not assigned. Or, overflow bills and the like that could not be stored in the corresponding denomination storage unit 200 are stored.

In the denomination storage unit 200, banknotes that are paid out from the temporary holding unit 180 and whose denomination is identified by the identification unit 160 are sorted and stored for each denomination. The denomination storage unit 200 is provided with a feeding mechanism, and can feed the stored banknotes to the transport unit 150. Each denomination storage unit 200 is referred to as a first storage unit 201, a second storage unit 202, and a third storage unit 203 from the side closer to the collective storage unit 190. For example, a denomination of 10,000 yen is assigned to the first storage unit 201, a denomination of 5,000 yen is assigned to the second storage unit 202, and a denomination of 1,000 yen is assigned to the third storage unit 203.

The collecting unit 210 collects the banknotes transported by the transporting unit 150 until the number of banknotes, for example, 100, which is a binding unit to be bound by the strap, is reached. The binding unit 220 includes an arm mechanism, a binding mechanism, and a transport mechanism. The bundle of banknotes collected in the collecting unit 210 is taken out by the arm mechanism, and the bundle of banknotes taken out is banded by the binding mechanism to generate bundled banknotes. Then, the generated bundled banknotes are sent to the lifting unit 230 by the transport mechanism.

The lifting section 230 is provided with a lifting mechanism in the transport path as well as a transport path formed in the vertical direction, and the bundled banknotes sent from the binding section 220 are bundled and transported above the lifting section 230 by the lift mechanism. Send to section 240. The bundle transport unit 240 conveys the bundled banknotes sent from the lifting unit 230 to the denomination bundle storage unit 250 corresponding to the denomination of the bundled banknotes among the four denomination bundle storage units 250. In addition, the bundle transport unit 240 transports the bundled banknotes unwound from each denomination bundle storage unit 250 to the bundle withdrawal unit 140.

The four denomination bundle storage units 250 store bundled banknotes of the denomination assigned to each. For example, denominations of 10,000 yen are assigned to the two denomination bundle storage units 250, and denominations of 1,000 yen and 5,000 yen are assigned to the remaining two denomination bundle storage units 250. The denomination bundle storage unit 250 is provided with a feeding mechanism, and can feed the stored bundled banknotes to the bundle transporting unit 240.

Returning to FIG. 1, the coin processing unit 20 includes a housing 20a constituting an outer shell. A deposit port 21 is provided on the upper surface of the housing 20a. Further, on the front surface of the housing 20a, a deposit reject port 22, a bulk box 23, a return box 24, a withdrawal box 25 and a bag taking chute 26 are provided on the left side, and a wrapping coin withdrawal port 27 and a wrapping coin are provided on the right side. A batch box 28 and an out-of-machine outlet 29 are provided. The loose bulk box 23, the return box 24, the withdrawal box 25, the bag picking chute 26, and the packaging coin bulk box 28 are configured to be freely pulled forward from the housing 20a. Inside the coin processing unit 20, a loose coin temporary holding section (not shown), a loose coin storage section, a packaging coin generation section, and a packaging coin storage section are provided.

At the time of deposit, loose coins are inserted into the deposit slot 21. The inserted loose coins are drawn out one by one and identified. If they are not normal coins, they are returned to the deposit reject port 22, and if they are normal coins, they are temporarily stored in the loose coin temporary holding section. To. The loose coins in the loose coin temporary holding section are stored in the loose coin storage section when the approval operation is performed, and are returned to the return box 24 when the return operation is performed. When the loose coins cannot be stored in the loose coin storage unit, the overflowed loose coins are stored in the loose coin box 23.

At the time of withdrawal, the loose coins in the loose coin storage unit are paid out to the withdrawal box 25. When withdrawing loose coins and packing them in a bag, a cash bag is connected to the bag taking chute 26 pulled out from the housing 20a, and the loose coins in the loose coin storage section are thrown into the cash bag through the bag taking chute 26. Is done.

When generating packaging coins, the loose coins inserted into the deposit opening 21 are sent to the packaging coin generation unit. In the packaging coin generation unit, packaging coins are generated by packaging a plurality of (for example, 50) loose coins stacked in a rod shape with a packaging material. The generated packaged coins are stored in the packaged coin storage unit or paid out to the packaged coin withdrawal port 27. When a large amount of packaged coins are paid out, the out-of-machine outlet 29 is used. In this case, a cash box or the like for receiving the packaged coins is placed below the out-of-machine outlet 29. When the packaged coins cannot be stored in the packaged coin storage unit, the overflowed packaged coins are stored in the packaged coin package box 28.

The operation terminal 30 and the printer 40 are arranged on the upper part of the coin processing unit 20. The operation terminal 30 is provided with an operation display unit 310 on the front surface. The operation display unit 310 displays a screen for operation and accepts an operation on the displayed screen. The printer 40 prints processing result information such as the number of deposited and withdrawn banknotes and the amount of money on paper as a journal. The operation terminal 30 can perform short-range wireless communication with the tablet terminal 6 and the mobile phone terminal 7 owned by the teller and other staff members.

FIG. 3 is a block diagram showing a main configuration of the cashier 1 according to the present embodiment.

The bill processing unit 10 includes, in addition to the above-mentioned units 110 to 250, a device control unit 260, a device storage unit 270, an open / close detection sensor 280, and a jam detection sensor 290.

The device control unit 260 includes an arithmetic circuit such as a CPU (Central Processing Unit), and controls each unit 110 to 250 according to a program stored in the device storage unit 270. The device storage unit 270 includes a storage medium such as a ROM (Read Only Memory), a RAM (Random Access Memory), and a hard disk, stores an operation program of the device control unit 260, and performs control processing of the device control unit 260. It is used as a work area.

The open / close detection sensor 280 is provided on each door such as the door 15 and detects the open / close of each door. Further, the open / close detection sensor 280 is provided at each open / close portion (for example, a portion that is opened / closed when the jam is released) of the transport unit 150, and detects the open / close of these portions. The opening / closing detection signal and the closing detection signal from the open / close detection sensor 280 are output to the device control unit 260. Jam detection sensors 290 are provided at various locations in the transport unit 150, detect jam (clogged banknotes) generated in the transport unit 150, and output a jam detection signal to the device control unit 260.

In addition to the operation display unit 310 described above, the operation terminal 30 includes a terminal control unit 320, a terminal storage unit 330, and a communication unit 340.

The operation display unit 310 is composed of a touch panel including a display 311 and a touch sensor 312. The display 311 displays various images (screens). The touch sensor 312 is superimposed on the display 311 and detects a user's touch operation on the display 311.

The terminal control unit 320 includes an arithmetic circuit such as a CPU, and controls the operation display unit 310, the printer 40, and the like according to a program stored in the terminal storage unit 330. Further, the terminal control unit 320 exchanges various information (including commands) between the device control unit 260 of the bill processing unit 10 and the device control unit (not shown) of the coin processing unit 20.

The terminal storage unit 330 includes a storage medium such as a ROM, RAM, and a hard disk, stores an operation program of the terminal control unit 320, and is used as a work area during control processing of the terminal control unit 320. Further, the terminal storage unit 330 includes a stored banknote database 331 (hereinafter, abbreviated as "stored banknote DB331"), a transaction log database 332 (hereinafter, abbreviated as "transaction log DB332"), and a door opening log database 333 (hereinafter, "" A door opening log DB 333 ") and an error log database 334 (hereinafter abbreviated as" error log DB 334 ") are provided.

The communication unit 340 transmits and receives signals (information) via the network line 4 to and from communication units (not shown) such as the management computer 2 and the surveillance camera 3.

FIG. 4A is a diagram showing the configuration of the stored banknote DB331 according to the present embodiment, and FIG. 4B is a diagram showing the configuration of the transaction log DB332 according to the present embodiment.

As shown in FIG. 4A, the stored banknote DB331 contains the serial numbers and serial numbers of all the banknotes stored in the batch storage unit 190, the first storage unit 201, the second storage unit 202, and the third storage unit 203, respectively. The denominations are linked to the storage order and registered. Further, as shown in FIG. 4B, the transaction log DB 332 contains a transaction log related to the transaction processing each time the banknote processing unit 10 performs transaction processing such as deposit processing, withdrawal processing, and loading processing. As information (transaction history information), the type of processing (deposit, withdrawal, loading, etc.), processing date and time, slip amount, number of details, serial number of the bill to be processed, etc. are registered together with the serial number. Although not shown in FIG. 3, the terminal storage unit 330 also provides a transaction log database related to transaction processing in the coin processing unit 20.

FIG. 5A is a diagram showing the configuration of the door opening log DB333 according to the present embodiment, and FIG. 5B is a diagram showing the configuration of the error log DB334 according to the present embodiment.

As shown in FIG. 5A, each time the door opening log DB333 is processed to open / close the door of the cashier 1 (door 15 of the bill processing unit 10 or the like), the opening / closing log information related to the opening / closing process ( Opening and closing history information) is registered. In the door opening log DB333, registration fields (registration areas) such as "date and time", "person in charge", "processing unit", "block name", and "cash" are for opening / closing log information corresponding to each registration field. Prepared for.

The date and time when the door is opened and closed is registered in the "date and time" registration field. In the registration column of "person in charge", the person in charge number of the person in charge (person in charge) who opened and closed the door is registered. In the registration column of the "processing unit", which processing unit of the bill processing unit 10 (banknote unit) and the coin processing unit 20 (coin unit) has the opened / closed door is registered. In the registration column of the "block name", the name of the block in which the door exists in the processing unit having the opened / closed door is registered. In the "cash" registration field, "touch" information is registered when the opened / closed door allows the staff to touch the cash (money) in the cashier 1 by opening the door. Will be done.

When the door 15 or the like is opened in the bill processing unit 10, the device control unit 260 receives an opening detection signal from the corresponding open / close detection sensor 280. The device control unit 260 notifies the terminal control unit 320 that the door corresponding to the opening detection signal has been opened. At that time, the device control unit 260 also sends the opening / closing log information to the terminal control unit 320, and the terminal control unit 320 registers the sent opening / closing log information in the door opening log DB 333.

As shown in FIG. 5B, in the error log DB 334, an error such as a jam that interrupts the transaction processing occurs in the cashier 1, and each time the error processing is performed, the error processing is related to the error processing. Error log information (error history information) is registered. Error log information can be registered when an error occurs or is cleared. In the error log DB 334, registration fields such as "date and time", "person in charge", "processing unit", "error code", "error type", "target denomination", "error cash return", "alert", etc. (Registration area) is prepared for the error log information corresponding to each registration field.

In the "date and time" registration field, the date and time when the error occurred or the date and time when the error was cleared is registered. In the registration field of "person in charge", the person in charge number of the person in charge (person in charge) who was in charge of canceling the error is registered. In the registration column of the "processing unit", which processing unit of the banknote processing unit 10 (banknote unit) and the coin processing unit 20 (coin unit) has an error is registered. The error code attached to each error is registered in the "error code" registration field. In the "error type" registration field, error types such as "jam", "set failure", and residual error are registered. For example, the error when the banknotes are jammed in the transport unit 150 is "jam", and the error when the openable part of the banknote processing unit 10 is unlocked during the banknote processing unit 10 is "set failure". The error when the banknote remains in a place where it should not exist when the transaction processing is started is the "residual error". In the registration field of "Target denomination", the denomination handled in the transaction processing when the error occurs is registered. In the registration field of "error cash return", whether or not cash (money) has been returned to the cashier 1 at the time of canceling the error is registered. That is, it is necessary to return the cash, and if it is actually returned, the registration of "Yes" is performed, and if the cash is not actually returned, the registration of "Not implemented" is performed. If there is no need to return the cash, "None" will be registered. When the error log information in the error log DB 334 at the time of error occurrence is registered, it is not registered in the registration column of "error cash return". In the registration column of "Alert", a mark (mark) indicating that there is a situation where cash is not returned correctly, such as when a miscalculation occurs in the scrutiny process performed immediately after clearing the error. For example, "*") is registered.

For the error in which the error log information is registered in the error log DB 334, in addition to the error illustrated in the registration column of "Error type" in FIG. 5 (b), the accounting machine is forcibly used during transaction processing due to a power failure or the like. An error such as turning off the power of 1 is also included.

When a jam error, which is one of the errors, occurs in the bill processing unit 10, the device control unit 260 receives a jam detection signal from the jam detection sensor 290. Upon receiving the jam detection signal, the device control unit 260 determines that a jam error has occurred, interrupts the transaction processing such as deposit processing and withdrawal processing, and controls the terminal that the jam error has occurred. Notify department 320. Further, even when the jam error is cleared, the device control unit 260 notifies the terminal control unit 320 that the jam error has been cleared. The device control unit 260 sends error log information to the terminal control unit 320 together with these notifications, and the terminal control unit 320 registers the sent error log information in the error log DB 334.

Next, the banknote deposit processing and the banknote loading process performed by the banknote processing unit 10 of the cashier 1 will be described.

6 (a) and 6 (b) are diagrams for explaining the deposit processing of banknotes according to the present embodiment.

When performing the deposit process, the banknotes to be deposited are inserted into the deposit unit 110 by a staff member. When the clerk performs the deposit start operation, as shown in FIG. 6A, the loose bills inserted into the deposit unit 110 are fed out one by one and transported by the transport unit 150, and at that time, the identification unit At 160, the attributes of the banknote are identified. As a result of the identification by the identification unit 160, the banknotes deemed to be normal are held in the temporary holding unit 180 after the front and back are aligned by the front and back alignment unit 170.

When the clerk confirms the payment while the banknotes are temporarily held in the temporary holding section 180, the banknotes are paid out one by one from the temporary holding section 180 as shown in FIG. 6B. It is transported by the transport unit 150, and at that time, the denomination of the bill is identified by the identification unit 160. Then, the bills whose denominations are identified are stored in the collective storage unit 190 or the denomination storage unit 200 (201, 202, 203) to which the denomination is assigned. If a cancel operation is performed instead of a confirmation operation, all the banknotes in the temporary hold unit 180 are returned to the withdrawal unit 130.

When the remaining amount of banknotes becomes low in any of the denomination storage units 200, the loading process is performed. When performing the loading process, the replenished banknotes are directly inserted into the temporary holding unit 180 by the hands of the staff. When the staff starts the loading operation, the banknotes are unwound one by one from the temporary holding unit 180 and transported by the transport unit 150, as in the case of the confirmation operation at the time of deposit processing. The denomination of the bill is identified. Then, the banknote for which the denomination is identified is stored in the denomination storage unit 200 to which the denomination is assigned (see FIG. 6B).

In the present embodiment, in transaction processing in which banknotes are stored in the batch storage unit 190 or the denomination storage unit 200, such as deposit processing and loading processing, when the banknotes pass through the identification unit 160, the identification unit 160 causes the serial number of the banknotes. Is read. In the deposit process, the banknotes are identified twice, when they are transported from the deposit unit 110 to the temporary holding unit 180 and when they are transported from the temporary holding unit 180 to the batch storage unit 190 or the denomination storage unit 200. Pass through section 160. In this case, the serial number may be read by the identification unit 160 both times, or the serial number may be read by the identification unit 160 both times.

The serial number read by the identification unit 160 is notified from the device control unit 260 to the terminal control unit 320 together with the denomination of the bill with the serial number. The notified serial number and denomination information are registered in the stored banknote DB331 and the transaction log DB332 by the terminal control unit 320. The serial number registration process for registering the serial number is executed by the terminal control unit 320.

FIG. 7 is a flowchart showing a control operation of the serial number registration process according to the present embodiment.

When the terminal control unit 320 acquires the banknote serial number and denomination information from the device control unit 260 (S101), the terminal control unit 320 temporarily stores the information in the temporary storage area prepared in the terminal storage unit 330 (S102). Then, when the acquisition of the serial number and denomination information is completed for all the banknotes in the transaction processing (payment processing, loading processing, etc.) at that time (S103: YES), the terminal control unit 320 performs a confirmation operation and a cancellation operation. Which of the above is accepted is determined (S104). When the confirmation operation is accepted (S104: confirmation), the terminal control unit 320 registers the temporarily stored serial number and denomination information in the stored banknote DB331 and the transaction log DB332 (S105). On the other hand, when the cancel operation is accepted (S104: cancel), the terminal control unit 320 does not register the temporarily stored serial number and denomination information in the stored banknote DB331 and the transaction log DB332, but from the temporary storage area. Erase (S106).

The serial numbers registered in the stored banknote DB331 and the transaction log DB332 are used in the banknote scrutiny process performed by the cashier 1 of the present embodiment.

Next, the scrutiny process of the banknotes performed by the cashier 1 will be described. In this scrutiny process, the actual quantity of banknotes (current amount) stored in the batch storage unit 190 and the denomination storage unit 200 matches the quantity (current amount) of banknotes managed using the stored banknote DB331. It is a process to scrutinize whether or not to do it. Further, in this scrutiny process, when a mismatch in the number of banknotes, particularly a shortage of banknotes is detected, log information related to the process that may cause the shortage is output by the operation display unit 310 or the printer 40. The scrutiny process that is manually started by the start operation of the staff is sometimes called the manual scrutiny process, and the scrutiny process that is automatically started when the start conditions are met, such as the arrival of a designated date and time, is the automatic scrutiny process. Sometimes called.

FIG. 8 is a flowchart showing a control operation of the scrutiny process of banknotes according to the present embodiment. 9 (a) and 9 (b) are diagrams showing the flow of banknotes in the banknote processing unit 10 when the banknote reciprocating process according to the present embodiment is executed. 10 (a) to 10 (d) are examples of the close examination screen S1, the miscalculation occurrence notification window W1, the confirmation notification window W2, and the cause candidate display screen S2 displayed on the operation display unit 310, respectively, according to the present embodiment. It is a figure which shows. 11 (a) to 12 (b) are diagrams for explaining a procedure for extracting log information related to a process that is a candidate for a cause of miscalculation according to the present embodiment.

For example, on the scrutiny screen S1 shown in FIG. 10A, when the staff member touches the check box C1, selects the “loose bill portion” as the target of the scrutiny process, and then presses the start button B1, the operation display unit 310 displays the display unit 310. The start operation is accepted, and the terminal control unit 320 starts the scrutiny process of the banknote. In some cases, the scrutiny process may be started when the start condition is satisfied, such as when the designated date and time arrives.

First, the terminal control unit 320 executes the banknote reciprocating process (S201). That is, the terminal control unit 320 issues a command to the device control unit 260, and as shown in FIGS. 9A and 9B, between the batch storage unit 190 or the denomination storage unit 200 and the temporary holding unit 180. The bill is reciprocated in the meantime, and the serial number and denomination information read by the identification unit 160 are sent in the meantime. Then, the terminal control unit 320 stores the serial number and the denomination information received from the device control unit 260 in the terminal storage unit 330.

The terminal control unit 320 executes a bill reciprocating process for the batch storage unit 190 and all the denomination storage units 200, and when this is completed (S202: YES), executes a serial number comparison process to perform the bill reciprocating process. All the acquired serial numbers are compared with all the serial numbers registered in the stored banknote DB331 (S203). When all the serial numbers match (S204: YES), the terminal control unit 320 displays a scrutiny completion screen (not shown) notifying that there is no difference in the number of banknotes (current amount). It is displayed on the operation display unit 310 and waits for a confirmation operation from a staff member (S205). Then, when there is a confirmation operation (S205: YES), the terminal control unit 320 ends the scrutiny process.

On the other hand, when all the serial numbers do not match, that is, when there is a shortage of banknotes (S204: NO), the terminal control unit 320 executes the difference display process (S206). That is, as shown in FIG. 11A, the terminal control unit 320 extracts information on the serial number and denomination of the missing banknote from the stored banknote DB331. Then, the terminal control unit 320 notifies that the banknotes are insufficient (difference) due to the display on the operation display unit 310. For example, as shown in FIG. 10B, the miscalculation occurrence notification window W1 is popped up and displayed on the scrutiny screen S1. In the miscalculation notification window W1, the shortage of banknotes is displayed for each denomination. For example, when the completion button B2 included in the miscalculation occurrence notification window W1 is pressed, the difference display process is completed.

Next, the terminal control unit 320 executes the transaction identification process (S207). That is, as shown in FIG. 11B, the terminal control unit 320 uses the transaction log DB 332 to transfer the missing banknotes to the batch storage unit 190 or the denomination storage unit 200 based on the serial number of the missing banknotes. Identify the transaction processing when it is stored. Then, the terminal control unit 320 prompts the confirmation of the operation to the cashier 1 (the process performed by the cashier 1) after the specified transaction process by the display on the operation display unit 310. For example, as shown in FIG. 10C, a confirmation notification window W2 including a message prompting confirmation of the operation is popped up on the scrutiny screen S1. For example, when the completion button B3 included in the confirmation notification window W2 is pressed, the transaction identification process is completed.

Next, the terminal control unit 320 executes the cause candidate extraction process (S208). That is, the terminal control unit 320 extracts from the door opening log DB333 the opening / closing log information related to the opening / closing process of the door, which may be the cause of the shortage of banknotes, as the cause candidate of the shortage of banknotes this time. In addition, the terminal control unit 320 extracts from the error log DB 334 error log information related to error processing that may cause a shortage of banknotes as a candidate for the cause of the shortage of banknotes this time.

Here, the door opening / closing process and the error process performed before the shortage of banknotes are stored in the batch storage unit 190 or the denomination storage unit 200 are completely irrelevant. Therefore, the terminal control unit 320 acquires the date and time information (for example, 2016/06/02 14:30) included in the transaction log information of the transaction process specified in the previous transaction identification process, and FIGS. As in b), the opening / closing processing and error processing of the door to be searched are limited to the processing of the date and time later than the acquired date and time information.

Further, the banknote processing unit 10 handles the banknotes. Furthermore, if the door that allows the staff to touch the banknotes is not opened, it is unlikely that the banknotes will run short. Therefore, the terminal control unit 320 has the extraction condition that the "banknote unit" is registered in the registration column of the "processing unit" of the door opening log DB333 and the "touch" is registered in the registration column of "cash". Then, as shown in FIG. 12A, the opening / closing log information satisfying the extraction condition is extracted from the door opening log DB333.

Further, if the denomination to be error-processed is not the same as the denomination of the insufficient bill, it is unlikely to cause the shortage of the bill. In addition, error processing in which the banknotes need to be returned when the error is cleared and error processing in which the banknotes are likely not returned correctly when the error is cleared are likely to cause a shortage of banknotes. Therefore, the terminal control unit 320 has the "banknote unit" registered in the registration column of the "processing unit" of the error log DB 334, and the same denomination as the denomination of the missing banknote in the registration column of the "target denomination". The extraction condition is that there is a registration of "Yes" or "Not implemented" in the registration column of "Error cash return" or a mark is registered in the registration column of "Alert". As shown in (b), the error log information satisfying the extraction condition is extracted from the error log DB 334.

When the extraction of the open / close log information and the error log information that are the cause candidates for the shortage of banknotes is completed, the cause candidate extraction process is completed.

Next, the terminal control unit 320 executes the cause candidate output process (S209). That is, the terminal control unit 320 causes the operation display unit 310 to display the cause candidate display screen S2. As shown in FIG. 10D, the cause candidate display screen S2 includes open / close log information and error log information extracted by the cause candidate extraction process. Further, the cause candidate display screen S2 includes a print button B4 and an end button B5. When the print button B4 is pressed, the terminal control unit 320 causes the printer 40 to output a journal in which the open / close log information and the error log information shown on the cause candidate display screen S2 are entered. Further, when the end button B5 is pressed, the terminal control unit 320 closes the cause candidate display screen S2 and ends the scrutiny process.

The clerk shows the opening / closing log information and error log information to the person in charge shown on the cause candidate display screen S2 or the journal, and handles the opening / closing process and error processing of the door that may cause the current bill shortage (miscalculation of scrutiny processing). By inquiring about the situation at that time, it is possible to investigate the cause smoothly.

<Effect of embodiment>
According to this embodiment, the following effects can be achieved.

(1) Check the log information (open / close log information, error log information) related to the processing (door opening / closing processing, error processing) that may cause the miscalculation when a miscalculation (banknote shortage) occurs as a result of the scrutiny processing. The log information can be used for investigating the cause. Moreover, based on the serial number of the missing banknote, the transaction processing in which the banknote is stored in the cashier 1 (collective storage unit 190, denomination storage unit 200) is specified, and the transaction processing is performed more than the date and time when the transaction processing is performed. Since only the log information generated late is output as a cause candidate, the staff can acquire only the valid log information, and the time and labor required for investigating the cause can be reduced.

(2) Log information (opening / closing log information, error log information) related to processing (door opening / closing processing, error processing) that enables contact with banknotes in the cashier 1 is extracted as a cause candidate. , The staff can accurately investigate the cause using the log information.

(3) Since the log information that is a cause candidate is output as a journal by the printer 40, the person in charge can easily hold the log information by himself / herself.

Although the embodiments of the present invention have been described above, the present invention is not limited to the above embodiments, and the embodiments of the present invention can be modified in various ways other than the above as shown below. Is.

<Change example 1>
In the cashier 1 of the above embodiment, a staff member, particularly a person having a certain degree of authority, may be able to perform a detailed examination miscalculation cause candidate search. In the scrutiny miscalculation cause candidate search, after the scrutiny process is completed, the staff can search the scrutiny process in which the miscalculation has occurred and confirm the cause candidate of the miscalculation (banknote shortage).

FIG. 13 is a diagram showing the configuration of the scrutiny log database 335 according to the first modification.

The terminal storage unit 330 of the operation terminal 30 is provided with a scrutiny log database 335 (hereinafter, abbreviated as "scrutiny log DB 335"). Each time the scrutiny process is performed, the scrutiny log information (scrutiny history information) related to the process is registered in the scrutiny log DB 335. In the scrutiny log DB335, there are registration fields (registration areas) such as "serial number", "date and time", "scrutiny type", "processing department", "person in charge", "scrutiny result", and "deficiency serial number". It is prepared for the opening / closing log information corresponding to the registration field.

In the registration field of "serial number", the serial number in the scrutiny process is registered. The date and time when the scrutiny process was executed is registered in the "date and time" registration field. In the registration column of "Scrutiny type", either the designated scrutiny is for the designated banknote storage unit, or all the banknote storage units of the cashier 1 are scrutinized. Is registered. In the registration column of the "processing unit", the storage units to be scrutinized, such as "loose bill storage unit" and "all", are registered. In the registration column of "person in charge", the person in charge number of the person in charge (person in charge) who performed the scrutiny process is registered. In the registration column of the "scrutiny result", whether or not a difference has occurred as a result of the scrutiny process is registered. In the registration field of "insufficient serial number", the serial number of the missing bill is registered.

The search for possible causes of miscalculation will be described in detail below. The terminal control unit 320 executes the cause candidate search process for the scrutiny miscalculation cause candidate search.

FIG. 14 is a flowchart showing a control operation of the cause candidate search process according to the change example 1. 15 (a) to 15 (d) show an example of the menu screen S3, the inquiry menu screen S4, the process selection screen S5, and the cause candidate display screen S6 displayed on the operation display unit 310, respectively, according to the modification example 1. It is a figure. The process selection screen S5 corresponds to the "designated screen" described in the claims.

When the clerk inputs his / her login ID from a standby screen (not shown), the terminal control unit 320 causes the operation display unit 310 to display the menu screen S3 shown in FIG. 15A. The inquiry button B6a is included in one of the various menu buttons B6 on the menu screen S3. When the inquiry button B6a is pressed, the terminal control unit 320 causes the operation display unit 310 to display the inquiry menu screen S4. At this time, the terminal control unit 320 authenticates whether or not the operator to the operation display unit 310 from the entered login ID has the authority to perform the operation of searching for the cause of scrutiny and miscalculation. When the user is authenticated as an authorized person, the candidate search button B7a for starting the scrutiny miscalculation cause candidate search is included in the various inquiry menu buttons B7, as shown in FIG. 15 (b). If it is not possible to authenticate as an authorized person, the terminal control unit 320 causes the operation display unit 310 to display the inquiry menu screen S4 that does not include the candidate search button B7a.

When the candidate search button B7a is pressed on the inquiry menu screen S4, the cause candidate search process is started.

First, the terminal control unit 320 executes the miscalculation matter extraction process (S301). That is, the terminal control unit 320 extracts the scrutiny log information related to the scrutiny process registered as "with a difference" in the registration column of the "scrutiny result", that is, the scrutiny process in which the miscalculation has occurred, from the scrutiny log DB 335.

Next, the terminal control unit 320 executes the miscalculation matter selection process (S302). That is, the terminal control unit 320 displays the process selection screen S5 including the extracted scrutiny log information list L1 on the operation display unit 310, and waits for any scrutiny process to be specified from the list L1.

When any of the scrutiny processes is specified from the list L1 and the candidate display button B8 included in the process selection screen S5 is pressed, the terminal control unit 320 performs the transaction identification process (S303) as in the scrutiny process. ), The cause candidate extraction process (S304), and the cause candidate output process (S305) are sequentially executed. However, in this cause candidate search process, the serial number included in the log information related to the designated scrutiny process, that is, the serial number registered in the registration column of the "insufficient serial number" is used in the transaction identification process.

Similar to the scrutiny process, the cause candidate display screen S6 as shown in FIG. 15D is displayed on the operation display unit 310. The cause candidate display screen S6 includes a print button B9 as in the cause candidate display screen S2 in the close examination process. Further, the cause candidate display screen S6 includes a return button B10 instead of the end button B5 included in the cause candidate display screen S2. When the back button B10 is pressed, the terminal control unit 320 returns the screen of the operation display unit 310 to the process selection screen S5.

As described above, according to this modified example, even if it is not immediately after the scrutiny process is completed, the scrutiny process in which a miscalculation (insufficient banknotes) occurs and the candidate cause of the miscalculation can be confirmed by the search from the inquiry menu screen S4. it can. Then, by analyzing the scrutiny processing in which these miscalculations occur, it is possible to clarify the tendency of the processing, the person in charge, etc. that easily induces the miscalculation. This can lead to alerting the person in charge who frequently causes miscalculations, determining maintenance (maintenance, replacement) of processing units that frequently cause miscalculations, and notifying operation points of processing that frequently causes miscalculations. ..

In addition, since the operation of searching for the cause of the scrutiny miscalculation can be performed only by the person who has the authority, it is possible to prevent the log information related to the cause of the scrutiny miscalculation from being widely known to the general staff who do not have the authority. it can.

<Change example 2>
In the cashier 1 of the above embodiment, when the log information related to the processing that may cause the miscalculation (insufficient bills) of the scrutiny processing is displayed on the operation display unit 310, the processing is also performed. It is preferable that the image of the surveillance camera 3 capturing the state of the cashier 1 can be seen.

FIG. 16A is a diagram showing the configuration of the door opening log DB333 according to the modification 2, and FIG. 16B is a diagram showing the configuration of the error log DB334 according to the modification 2.

In this modified example, the door opening log DB 333 and the error log DB 334 are provided with a registration column for "monitoring video". In the registration column of the "surveillance video" in the door opening log DB 333, the file name of the surveillance video (video information) taken by the surveillance camera 3 when the door is being opened and closed is registered. Similarly, in the registration column of the "surveillance video" in the error log DB 334, the file name of the surveillance video taken by the surveillance camera 3 when the error cancellation process is being performed is registered. The moving image data itself of the surveillance moving image is stored in, for example, the storage unit 2b of the management computer 2. The moving image data of the surveillance moving image may be stored in the terminal storage unit 330.

17 (a) and 17 (b) are diagrams showing an example of a cause candidate display screen S2 and a moving image reproduction screen S7 displayed on the operation display unit 310, respectively, according to the modification example 2.

In the scrutiny process, when the cause candidate display screen S2 is displayed on the operation display unit 310, the terminal control unit 320 is involved in the processing of each cause candidate in the cause candidate display screen S2 as shown in FIG. 17A. The moving image button B11 is included so as to correspond to the log information (open / close log information, error log information). At this time, the moving image data of the monitoring moving image corresponding to each moving image button B11 is read out from the storage unit 2b of the management computer 2 and temporarily stored in the terminal storage unit 330. When the moving image button B11 is pressed, the terminal control unit 320 causes the operation display unit 310 to display the moving image reproduction screen S7 for playing the monitoring moving image corresponding to the pressed moving image button B11.

As shown in FIG. 17B, the moving image reproduction screen S7 includes a moving image reproduction area R1, a reproduction button B12, a stop button B13, and a back button B14. When the play button B12 is pressed, the terminal control unit 320 plays the surveillance video in the video playback area R1. Further, when the stop button B13 is pressed during the playback of the surveillance video, the terminal control unit 320 stops the surveillance video. Further, when the back button B14 is pressed, the terminal control unit 320 returns the screen of the operation display unit 310 to the cause candidate display screen S2. The moving image playback screen S7 may include a rewind button for rewinding the moving image and a slow playing button for slow playing the moving image.

As described above, according to this modification example, along with the log information (open / close log information, error log information) related to the processing (door opening / closing processing, error processing) that may cause miscalculation, the accounting machine when the processing is performed. The state of 1 can be confirmed by the monitoring video.

<Other changes>
In the above embodiment, the stored banknote DB331, the transaction log DB332, the door opening log DB333, and the error log DB334 are provided in the terminal storage unit 330. However, the stored banknote DB331, the transaction log DB332, the door opening log DB333, and the error log DB334 may be provided in a storage unit of an external device of the cashier 1, for example, a storage unit 2b of the management computer 2. Similarly, the scrutiny log DB 335 of the cashier 1 according to the above modification 1 may also be provided in a storage unit of an external device of the cashier 1, for example, a storage unit 2b of the management computer 2. In these cases, the terminal control unit 320 exchanges data (log information, etc.) with these databases 331 to 335 through the network line 4.

Further, the serial number registration process, the scrutiny process, and the cause candidate search process may be performed by the management computer 2 instead of the operation terminal 30 of the cashier 1. That is, the stored banknote DB331, the transaction log DB332, the door opening log DB333, and the error log DB334 are provided in the storage unit 2b of the management computer 2, and the control unit 2a of the management computer 2 performs the serial number registration process, the scrutiny process, and the cause. A configuration may be adopted in which the candidate search process is executed. In this case, on the monitor display 2c of the management computer 2, screens related to the scrutiny process (scrutiny screen S1, miscalculation notification window W1, confirmation notification window W2, cause candidate display screen S2) and screens related to the cause candidate search process. Etc. (menu screen S3, inquiry menu screen S4, process selection screen S5, cause candidate display screen S6) are displayed. Further, a printer (not shown) attached to the management computer 2 outputs a journal in which the cause candidates of the miscalculation are described.

Further, in the above embodiment, log information (open / close log information, error log information) related to processing that is a candidate for the cause of miscalculation (insufficient banknotes) is displayed on the operation display unit 310 or printed by the printer 40. However, these log information may be transmitted to the tablet terminal 6 or the mobile phone terminal 7 and displayed on the display of the tablet terminal 6 or the mobile phone terminal 7.

Further, in the above embodiment, in the scrutiny process, by comparing all the serial numbers acquired in the bill reciprocating process with all the serial numbers registered in the stored banknote DB331, the presence or absence of miscalculation in the scrutiny process is insufficient. I tried to check the banknotes at once. However, in the banknote reciprocating process, the serial number of the banknote is read and the number of banknotes is also measured. Such control may be performed.

Further, in the above modification example 1, when any of the scrutiny processes is specified in the miscalculation matter selection process (S302), the transaction identification process (S303) and the cause candidate extraction process (S304) are executed for the specified scrutiny process. , Log information related to processing that may cause miscalculation was extracted. However, the terminal control unit 320 associates the log information extracted during the scrutiny process with the serial number of the scrutiny process and stores it in the terminal storage unit 330, and the log associated with the specified serial number of the scrutiny process. A configuration may be adopted in which the information is read from the terminal storage unit 330.

Further, in the above embodiment, only the log information related to the processing (door opening / closing processing, error processing) that may cause miscalculation, that is, the target log information is displayed using the cause candidate display screen S6. However, non-target log information other than the target log information within the target period (a period later than the transaction processing of the shortage of banknotes) may be displayed together with the target log information. In this case, the non-target log information is displayed separately from the target log information by grayout display or the like. Further, the non-target log information that is grayed out cannot be selected, but the target log information that is not grayed out may be selected so that the processing based on the selection is performed.

Furthermore, a log data base is prepared in which log information related to the opening process of the openable part other than the door that enables contact with the banknotes in the cashier 1 is prepared, and this log database is searched together with the door open log DB333. As a result, log information related to the opening process, which may cause a shortage of banknotes, may be extracted and displayed.

Further, in the above embodiment, the cashier 1 is exemplified as the money processing device of the present invention, and the money processing system 5 including the cashier 1 and the management computer 2 is exemplified as the money processing system of the present invention. However, the present invention may be applied to a money processing device other than the cashier 1, for example, a money deposit / withdrawal machine. Further, the present invention may be applied to a money processing system other than the money processing system 5 including the cashier 1 and the management computer 2. For example, the present invention includes a money processing system including a money deposit / withdrawal machine and a management computer, a money processing system including a money deposit / withdrawal machine and a cashier (which serves as a management device for managing the money deposit / withdrawal machine), and a change machine. It may be applied to a money processing system including a POS register (which is a management device for managing a change machine).

In addition, the embodiments of the present invention can be appropriately modified within the scope of the claims.

1 Cashier (money processing device)
2 Management computer (management device)
3 Surveillance camera 5 Money processing system 40 Printer (output part, printing part)
160 Identification unit (reading unit)
190 Collective storage (storage)
200 denomination storage unit (storage unit)
310 Operation display unit (output unit, display unit, operation unit)
320 Terminal control unit (control unit)
332 Transaction log database (1st database)
333 Door open log database (second database)
334 Error log database (second database)
S5 Process selection screen (designation screen)

Claims (8)

In a money processing device provided with a storage unit for storing money, the amount of money stored in the storage unit is managed by counting money at the time of depositing and withdrawing money from the storage unit.
A reader that reads specific information from the money to identify each money,
With a control unit
The control unit
The specific information of the money stored in the storage unit is stored in the first database in association with the date and time information.
As a result of the scrutiny process, if the quantity of money stored in the storage unit is less than the managed quantity, the log information stored in the second database related to the process that may cause the shortage is insufficient. The log information related to the processing generated at a later date and time than the date and time information associated with the specific information of the money to be used is extracted, and the extracted log information is output to the output unit.
A money processing device characterized by this. The processing that may cause the shortage is an error that enables contact with money in the money processing device at the time of opening processing of a portion that enables contact with money in the money processing device and error cancellation. Including at least one of the processes,
The money processing apparatus according to claim 1 . The control unit causes the display unit or the printing unit, which is the output unit, to output the log information.
The money processing apparatus according to claim 1 or 2. The control unit
A designation screen for designating any of the scrutiny processes executed in the past is displayed on the display unit.
In response to the designation of any of the scrutiny processes, the log information corresponding to the designated scrutiny process is displayed on the display unit.
The money processing device according to any one of claims 1 to 3, wherein the money processing device is characterized. An operation unit that accepts a display operation for displaying the designated screen on the display unit is further provided.
The control unit enables an authorized person to perform the display operation by authenticating whether or not the person who operates the operation unit has the authority to perform the display operation.
The money processing apparatus according to claim 4. A money processing device having a storage unit for storing money and a management device for managing the money processing device are provided, and money is counted at the time of deposit and withdrawal to and from the storage unit, so that the money stored in the storage unit can be stored. In a money processing system where quantity is managed
A reader that reads specific information from the money to identify each money,
With a control unit
The control unit
The specific information of the money stored in the storage unit is stored in the first database in association with the date and time information.
As a result of the scrutiny process, if the quantity of money stored in the storage unit is less than the managed quantity, the log information stored in the second database related to the process that may cause the shortage is insufficient. The log information related to the processing generated at a later date and time than the date and time information associated with the specific information of the money to be used is extracted, and the extracted log information is output to the output unit.
A money processing system characterized by this. A surveillance camera capable of photographing the periphery of the money processing device is further provided.
In the second database, the log information is associated with the video information taken by the surveillance camera when a process that may cause the shortage occurs, and is stored.
The control unit causes the display unit, which is the output unit, to display the log information and the video information.
The money processing system according to claim 6, characterized in that. In the money processing method performed using a money processing device,
The control unit of the money processing device
From the money stored in the storage unit, have the reading unit read specific information for identifying each currency.
The specific information of the money stored in the storage unit is stored in the first database in association with the date and time information.
As a result of the scrutiny process, if the quantity of money stored in the storage unit is less than the managed quantity, the log information stored in the second database related to the process that may cause the shortage is insufficient. The log information related to the processing generated at a later date and time than the date and time information associated with the specific information of the money to be used is extracted, and the extracted log information is output to the output unit.
A money processing method characterized by the fact that.

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