JP5973714B2 - Emergency response instruction formulation support apparatus and emergency response command formulation support method - Google Patents

Description

  The present invention relates to an emergency response instruction formulation support device and an emergency response instruction formulation support method, and in particular, in an emergency situation such as a natural disaster, a plurality of pieces of fragmentary information reported from a disaster site or a department that is responding at each location. While it is difficult to grasp the situation from (alarms, important reports, etc.), an emergency response instruction formulation support device that supports the formulation of future response instructions by presenting work and past cases related to those report contents And an emergency response instruction formulation support method.

  In emergency situations such as natural disasters, alarms from disaster sites and reports from departments in charge of responding to crises are collected in various forms. The Disaster Countermeasures Headquarters needs to give instructions to respond to such fragmentary information while assuming future development. However, the departments responsible for the field and response are usually confused, and sufficient information cannot be reported to the disaster response headquarters. For this reason, the Disaster Response Headquarters comprehensively determines the status of the disaster, the crisis response status of each department, and the status of resources such as personnel and supplies, and makes a strategic decision on the tasks to be handled and their priorities. It is difficult to plan.

  There has been disclosed a technique for preparing a crisis response work as a manual in advance, supporting the execution of the manual on a computer, and managing the progress of the work (for example, see Patent Document 1). However, the business to be performed here can deal only with events that are assumed in advance, and when other events occur, it is difficult to change the procedure or redesign.

  On the other hand, a technique that can flexibly change the procedure and redesign the plan is disclosed (for example, see Patent Document 2). However, here, it is a mechanism for presenting candidates on the transition relation of the planned work using the history information of the past procedure, and does not present the candidate for the work reflecting the current external report.

JP 2010-204712 A JP 2009-265686 A

  The Disaster Countermeasures Headquarters needs to instruct responses based on various fragmentary information such as alarms from disaster sites and reports from departments in charge of responding to crises, assuming future development. . However, with such information, it is difficult to grasp the overall picture of damage, progress of response status, resource management status, etc., comprehensively judge them, and plan response operations strategically. . Furthermore, when formulating a response instruction based on external information, record not only the response instruction content but also the reason or thought process leading to the response, and share and explain it to the parties concerned. And there was no mechanism to use it for a later review.

  In view of such problems, the object of the present invention is to present related work and past cases based on fragmentary information such as alarms from outside and important reports in emergency situations such as disasters. Therefore, it is to provide an emergency response instruction formulation support apparatus and an emergency response instruction formulation support method that support the formulation of future response instructions.

In order to solve the above-mentioned problems, an emergency response instruction formulation support apparatus according to the present invention is an emergency response instruction formulation support apparatus that can be connected via a network from a user's client terminal. A business flow storage unit that stores a documented business unit, a business flow that indicates a transition relationship between the business units, a business know-how storage unit that stores business know-how that documents past emergency response cases, If the emergency response is necessary, an event trigger determination unit that determines the necessity of emergency response from the external input information including the monitoring items , management items , and reports from each department for determining the necessity of emergency response, A business unit search unit that searches for business units related to the external input information, and business know-how related to the emergency response based on the searched business units. Search to and a operational expertise retrieval unit to be presented to the user.

Further, in order to solve the above-described problems, the emergency response instruction formulation support method according to the present invention is an emergency response instruction formulation support by an emergency response instruction formulation support apparatus connectable via a network from a user's client terminal. A method in which the processing procedure by the emergency response instruction formulation support device stores a business unit in which the emergency response processing procedure is documented, and a business flow indicating a transition relationship between the business units; Of emergency response from external input information including steps to store business know-how that documented cases of emergency response, monitoring items to determine whether emergency response is necessary , management items , and reports from each department A step of determining whether or not the emergency response is necessary, a step of searching for a business unit related to the external input information, and the searched business unit Searching for business know-how related to the emergency response based on the network and presenting it to the user.

  According to the emergency response instruction formulation support device and the emergency response instruction formulation support method according to the present invention, in an emergency situation such as a disaster, based on fragmentary information such as an alarm from the outside or an important report, By presenting related tasks and past cases, it is possible to support the formulation of future response instructions.

It is a block diagram of an emergency response instruction formulation support device according to an embodiment of the present invention. It is a figure which shows an example of a business flow and a business unit. It is a figure which shows an example of business know-how. It is a figure which shows an example of the monitoring item table. It is a figure which shows an example of a management item table. It is a figure which shows an example of a log table. It is a figure which shows an example of a response instruction form template. It is a figure which shows an example of a business unit list display. It is a figure which shows an example of the narrow search of business know-how. It is a figure which shows an example of response instruction | indication analysis. It is an operation | movement flowchart of an emergency response instruction formulation assistance device.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing a schematic configuration of an emergency response instruction formulation support apparatus 1 according to an embodiment of the present invention. The emergency response instruction formulation support device 1 is connected to a client terminal installed in a disaster countermeasure headquarters or each department in charge via a network. In addition, the emergency response instruction formulation support device 1 is information related to decision making in the disaster response headquarters in an emergency situation such as a natural disaster, and includes external information as a plurality of pieces of information reported from the disaster site. External input information (details will be described later) such as monitoring items, management items, and logs is received from the input device 30. In the present embodiment, the external input device 30 and the client terminal of the headquarters and each department are illustrated separately. However, for example, the client terminal of the headquarters and each department functions as the external input device 30, and the emergency It is also possible to provide external input information such as monitoring items, management items, and logs to the hour response instruction formulation support apparatus 1.

  The emergency response instruction formulation support device 1 includes a storage unit 10 including a business flow storage unit 11, a business know-how storage unit 12, a monitoring item storage unit 13, a management item storage unit 14, a log storage unit 15, and a response instruction storage unit 16. And a control unit 20 including a business flow execution unit 21, an event trigger determination unit 22, a business unit search unit 23, a business know-how search unit 24, a correspondence instruction creation unit 25, and a correspondence instruction analysis unit 26.

  The business flow storage unit 11 stores a business flow that expresses a standard procedure for emergency response as a unit for each unit and expresses a transition relationship. Hereinafter, a unit that is included in the business flow and that documents the emergency response procedure is referred to as a business unit. The business flow indicates a transition relationship between business units. FIG. 2 is a diagram illustrating an example of a business flow and a business unit. The business flow includes business units U01 to U04. Further, in each business unit U01 to U04, for example, specific work items such as U041 corresponding to U04 are recorded in a check list format. The business flow is presented to each client terminal via the network, and the user can execute the corresponding business on site based on the work item.

  The business know-how accumulating unit 12 stores business know-how in which past emergency response cases (time series information, personal experience, related knowledge, etc.) are written, and a template for entering the business know-how. FIG. 3 is a diagram illustrating an example of business know-how. For example, in the business know-how, the problem content, the type of hazard, the scale of the hazard, the date and time of occurrence, the location of occurrence, the situation at the time of the occurrence of the earthquake, and the response content are recorded.

  The monitoring item storage unit 13 stores threshold values relating to weather information and damage information as monitoring items for determining the necessity of emergency response. For example, weather information is based on announcements from the Japan Meteorological Agency, etc., and includes rainfall, soil rainfall index, basin rainfall index, average wind speed, snow depth, wave height, tide level, visibility, humidity, and record short-term heavy rainfall information. , Instantaneous maximum wind speed, atmospheric pressure, moving speed, storm zone radius, seismic intensity, magnitude, etc. The damage information includes, for example, the damage radius, the number of casualties, the number of missing persons, the number of evacuees, the morbidity rate, the propagation speed, and the like. FIG. 4 is a diagram illustrating an example of the monitoring item table. The monitoring item table manages the upper and lower thresholds of each piece of information as thresholds for determining abnormalities in weather information and damage information.

  The management item storage unit 14 stores numerical information of a resource registered in advance and a current response status of the resource as management items for determining whether or not an emergency response is necessary. Resources include, for example, personnel, the number of shelters, the number of vehicles, the number of hospitals, the number of heavy equipment, the number of communication lines, the number of various stockpiled items, and the like. FIG. 5 is a diagram illustrating an example of the management item table. In FIG. 5, the number of communication lines, which are numerical information of resources, is 10, and as described in the remarks, there are 5 disconnected lines and 8 line usage requests. In this case, the current response status of the resource is 13, and -3 (3 line shortage) is recorded as the excess / deficiency.

  The log storage unit 15 stores a log reported from each department in order to determine whether or not an emergency response is necessary. The log is text information reported from the responder, and the importance of the contents can be set. FIG. 6 is a diagram illustrating an example of the log table. In the log table, date / time, importance, title, contents, business unit to be reported, and department name of the report source can be set.

  The response instruction storage unit 16 stores a response instruction created by a user of the disaster countermeasure headquarters or a template of a response instruction presented to the user. FIG. 7 is a diagram illustrating an example of a template for the correspondence instruction. The correspondence instruction form includes the name of the person in charge automatically entered by the system, the date and time, the name of the business unit being executed, the type of trigger, the contents of the correspondence instruction that can be freely entered by the user, and the instruction to be selected. There is an input field for the name of the head office.

  The business flow execution unit 21 reads the business flow from the business flow storage unit 11, presents the business flow to the disaster response headquarters or client terminals of each department via the network, and sequentially records the execution status while changing the business transition state. Manage. The client terminal displays a business flow on the screen, and performs processing such as highlighting the business unit being executed in accordance with the progress of the user's work.

  The event trigger determination unit 22 determines whether or not an emergency response is necessary (existence of trigger occurrence) from external input information such as monitoring items, management items, and logs input from the external input device 30. The event trigger determination unit 22 refers to the monitoring item table of the monitoring item storage unit 13 when the external input information is a monitoring item, and triggers when each monitoring item exceeds the set upper limit or falls below the lower limit. Determined to occur. The event trigger determination unit 22 refers to the management item table of the management item storage unit 14 when the external input information is a management item, and triggers when the excess / deficiency column of each management item becomes negative (insufficient). Is determined. The event trigger determination unit 22 refers to the log table of the log storage unit 15 when the external input information is a log, and determines that a trigger has occurred when the importance of the log is high.

  When the event trigger determination unit 22 determines that a trigger has occurred and an emergency response is required, the business unit search unit 23 searches for a business unit related to external input information that has generated the trigger. When the external input information that caused the trigger is a monitoring item or a management item, the business unit search unit 23 searches the business unit stored in the business flow storage unit 11 using the monitoring item or the management item as a search keyword. . When the external input information that generated the trigger is a log, the business unit search unit 23 searches for a business unit to be reported by the log. The business unit search unit 23 searches for a plurality of business units to be reported when there are a plurality of logs. The business unit search unit 23 presents the searched business unit list to the disaster countermeasure headquarters and the client terminals of each department via the network. FIG. 8 is a diagram illustrating an example of a business unit list display. As shown in FIG. 8A, the business unit search unit 23 can present the number of business units hit and the business unit name as a list for each business flow. Further, as shown in FIG. 8B, the business unit search unit 23 can present a list of business unit contents and business flow names to which the business unit belongs for each business unit. Further, as shown in FIG. 8C, the business unit search unit 23 graphically displays all or part of the business flow including the hit business unit and highlights and presents the hit business flow. Can do.

  The business know-how search unit 24 searches for business know-how regarding emergency response based on the searched business unit. Specifically, the business know-how search unit 24 searches the business know-how stored in the business know-how storage unit 12 using the business unit selected by the user from the business unit list presented on the client terminal as a search input sentence. The business know-how search unit 24 can search for business know-how by adding the external input condition that caused the trigger as a refinement condition. FIG. 9 is a diagram showing a list of narrowing conditions for the business unit search. As shown in FIG. 9A, the business know-how searching unit 24 can set the business unit selected by the user and the external input condition that caused the trigger as the narrowing-down conditions. Further, as shown in FIG. 9B, the business know-how search unit 24 can set business know-how attributes (disaster type, time, time, etc.) as narrowing conditions. Furthermore, as shown in FIG. 9C, the business know-how search unit 24 can set an additional natural sentence (free description sentence) as a narrowing condition. The business know-how search unit 24 presents the searched business know-how list to the disaster countermeasure headquarters and client terminals of each department via the network.

  The response instruction creating unit 25 presents a template of a response instruction as shown in FIG. 7 to each client terminal via the network. The user appropriately selects from the business know-how list presented by the business know-how search unit 24, confirms the contents, and creates a corresponding instruction document with reference. The response instruction creation unit 25 stores the response instruction created by each user in the response instruction storage unit 16, and notifies the response instruction to the user of the department related to the emergency response.

  The response instruction analysis unit 26 presents a list of response instructions created by the user to the user for each item included in the response instruction. That is, the response instruction analysis unit 26 presents a list of response instructions in a format suitable for content comparison and analysis via the network. The user can compile correspondence instructions for each person in charge from the presented list of correspondence instructions, for example, and create a report or new know-how. The response instruction analysis unit 26 stores new know-how input from each user in the business know-how storage unit 12. FIG. 10 is a diagram illustrating an example of the correspondence instruction analysis. As shown in FIG. 10A, the response instruction analysis unit 26 can display a list of the generated response instructions according to items such as a person in charge and a date. In addition to the person in charge and the date, for example, it can be classified by items such as department, title, text, trigger, etc. and presented to the user of each client. The user of each client terminal refers to the list display, summarizes the corresponding instructions for each person in charge as shown in FIG. 10 (b), creates reports and creates new work as shown in FIGS. 10 (c) and 10 (d). Know-how can be created efficiently.

  FIG. 11 is an operation flowchart of the emergency response instruction formulation support device. First, the business flow execution unit 21 selects and reads out a business flow that matches the current crisis event from the business flow storage unit 11 (step S101), and displays the business flow and the business unit on the screen of the client terminal via the network. It is displayed (step S102). The user can execute a corresponding job on site based on the work items displayed on the screen. The corresponding business based on the business flow is continued until all business units of the business flow are completed (step S103).

  When an emergency occurs, the external input device 30 inputs management items, management items, and logs to the emergency response instruction formulation support device 1 as external input information (step S201). In the emergency response instruction formulation support device 1, if any information of the monitoring item, the management item, and the log is input from the external input device 30 during business execution, the event trigger determination unit 22 determines whether or not emergency response is necessary. It is determined whether or not a trigger has been generated (step S202). When it is determined that the trigger has occurred, the business unit search unit 23 searches for a business unit related to the external input information that has generated the trigger (step S203). Further, the business know-how search unit 24 searches the business know-how storage unit 12 for business know-how related to emergency response using the business unit selected by the user as a search input sentence (step S204). The correspondence instruction creating unit 25 provides a template for the correspondence instruction to each client terminal via the network, and notifies the corresponding department created by each user to the corresponding department (step S205).

  Note that after the emergency response trigger is generated, the operation of the business unit in step S102 may be performed in parallel, or the operation of the business unit may be resumed after the creation of the response instruction regarding the occurrence of the trigger is completed.

  As described above, according to the present embodiment, the event trigger determination unit 22 determines whether or not an emergency response is necessary from the external input information, and when the emergency response is necessary, the business unit search unit 23 The unit is searched, and the business know-how search unit 24 searches for business know-how related to emergency response based on the searched business unit and presents it to the user. As a result, in the event of an emergency such as a disaster, based on fragmentary information such as external alarms and important reports, etc. Can help formulate response instructions.

  Further, the response instruction creating unit 25 presents a template of a response instruction regarding emergency response to the user, and notifies the user regarding the emergency response of the response instruction generated by the user. Thereby, it is possible to support the creation of a response instruction by the user and also support the sharing of the created instruction content to related departments.

  Further, the response instruction analysis unit 26 presents a list of response instructions to the user for each item included in the response instruction. This facilitates the recording of response instructions and subsequent analysis, and can support the review of responses and the creation of reports and new know-how.

  Although the present invention has been described based on the drawings and examples, it should be noted that those skilled in the art can easily make various modifications and corrections based on the present disclosure. Therefore, it should be noted that these variations and modifications are included in the scope of the present invention. For example, the functions included in each component, each step, etc. can be rearranged so that there is no logical contradiction, and multiple components, steps, etc. can be combined or divided into one It is.

DESCRIPTION OF SYMBOLS 1 Emergency response instruction formulation support device 10 Storage unit 11 Business flow storage unit 12 Business know-how storage unit 13 Monitoring item storage unit 14 Management item storage unit 15 Log storage unit 16 Corresponding command storage unit 20 Control unit 21 Business flow execution unit 22 Event Trigger determination unit 23 Business unit search unit 24 Business know-how search unit 25 Corresponding instruction creation unit 26 Corresponding instruction analysis unit 30 External input device

Claims (6)

It is an emergency response instruction formulation support device that can be connected via a network from the user's client terminal,
A business flow storage unit that stores business units that document emergency response processing procedures, and a business flow that indicates a transition relationship between the business units;
A business know-how storage unit that stores business know-how that has been documented in the past cases of emergency response;
An event trigger determination unit that determines the necessity of emergency response from external input information including monitoring items , management items , and reports from each department for determining whether emergency response is necessary;
When the emergency response is necessary, a business unit search unit that searches for business units related to the external input information;
A business know-how search unit for searching for business know-how related to the emergency response based on the searched business unit and presenting it to the user;
An emergency response instruction formulation support device. A response instruction creating unit that presents a template of a response instruction regarding the emergency response to the user;
The emergency response instruction formulation support device according to claim 1, wherein the response instruction creating unit notifies the user related to the emergency response of the response instruction created by the user. A correspondence instruction analysis unit that analyzes the correspondence instruction created by the user;
The emergency response instruction formulation support apparatus according to claim 2, wherein the response instruction analysis unit presents the response instruction to the user in a list for each item included in the response instruction. An emergency response instruction formulation support method by an emergency response instruction formulation support device connectable via a network from a user's client terminal,
The processing procedure by the emergency response instruction formulation support device is as follows:
Storing a business unit that documents the emergency response processing procedure and a business flow indicating a transition relationship between the business units;
Storing business know-how that documented past emergency response cases;
Determining the necessity of emergency response from external input information including monitoring items , management items , and reports from each department for determining the necessity of emergency response;
If the emergency response is required, searching for a business unit related to the external input information;
Searching business know-how related to the emergency response based on the searched business unit and presenting it to the user;
Emergency response instruction formulation support method including Presenting to the user a template of a response instruction regarding the emergency response;
Notifying the user about the emergency response of the response instruction created by the user;
An emergency response instruction formulation support method according to claim 4 including: Analyzing the correspondence instruction created by the user;
Listing the correspondence instructions to the user for each item included in the correspondence instructions;
An emergency response instruction formulation support method according to claim 5 including:

Images