JP5560850B2 - Operation content management device, operation content management method, and operation content management program - Google Patents

Description

  The present invention relates to a business process management system for checking operations in a computer system.

  In a computer system, when building a system by setting software environment settings or installing various middleware, operators are generally based on a procedure document that lists previously verified procedures. The operation will be carried out.

By the way, in a critical system such as a nuclear power plant, for example, the operation is required to be completely the same as the procedure (contents) shown in the procedure manual.
However, in system construction in a normal computer system or the like, depending on the operation content, it is not necessary to be completely the same as the procedure manual, and there are many cases where the operation content has a certain allowable range.

  For this reason, the operation allowable range is set as an allowable condition, and the operation related to the allowable condition (that is, the operation within the allowable range) is allowed to proceed with the operation to speed up the operation related to the system construction. Is possible.

In addition, in this case, it is necessary to notify the operator of an operation mistake immediately for an operation error exceeding the allowable range, prompt the operator to correct the operation, and to have the operator verify the accuracy of the operation after the operation is completed. There is.
Furthermore, it is necessary to notify the operator of the operation content accurately, prompt the correct operation, and accurately record the executed operation content.

However, in a normal system, there is no need to prompt the operator to correct the operation or to let the operator verify the accuracy of the operation. For example, when the operation is performed, the operator can proceed with the operation without noticing the operation mistake, and a failure can be detected later.
In addition, the normal system construction has a disadvantage that it cannot be verified whether or not the operation by the operator is reliably performed according to the procedure manual.

  As a related technique for this, a technique is disclosed in which the collected operation items are compared with preset standard operation items to determine whether or not the operation permission condition of the plant operation training device is satisfied (patent document). 1).

  Further, as this related technique, a technique for simultaneously displaying a business program and an operation guidance on the same screen is disclosed (Patent Document 2).

  Furthermore, as this related technology, a system is disclosed that assists computer operations by displaying an application screen GUI (Graphical User Interface) output and displayed by executing an application and an operation screen on the same screen (Patent Document 3). ).

JP 2003-058037 A Japanese Patent Laid-Open No. 02-089116 Japanese Patent Laid-Open No. 02-257245

  However, in the content combining the related techniques described in Patent Documents 1 to 3, as described above, the operator is not aware of the operation mistake, and a failure due to the operation mistake is detected at a stage after the operation. Can occur. In addition, there is a disadvantage in that it cannot be accurately verified that the operation is reliably performed in accordance with a preset procedure manual.

[Object of invention]
The present invention provides an operation content management device, an operation content management method, and an operation content management program that improve the inconvenience of the related technology and support the operation input for software setting and increase the accuracy of the operation content. For that purpose.

In order to achieve the above object, an operation content management apparatus according to the present invention includes an operation image control unit that outputs an operation window for setting software previously installed in a computer to a preset output screen; A procedure manual storage unit for storing a procedure manual indicating a setting operation procedure for the software; and an operation support display for outputting the procedure content of the procedure document to the output screen for operation support in accordance with an operation stage for the software An operation content management apparatus comprising a control unit, wherein an operation event acquisition unit that detects an operation on the operation window displayed and displayed and acquires the content of the operation as operation event information; and the acquired operation event information An operation event collation determination unit that determines whether or not the content of the operation procedure for setting in the procedure manual matches, When the operation event information does not match the content of the operation procedure for setting, the operation permission condition determination unit that determines whether the content of the operation event information is operation content that conforms to a preset operation continuation permission condition And when the content of the operation event information conforms to the operation continuation permission condition, control is performed to accept operation input to the operation window, and the content of the operation event information does not conform to the operation continuation permission condition. An operation input reception control unit that outputs a warning message indicating that the operation content is invalid with respect to the output screen, and the operation continuation permission condition when the warning message is output to the output screen. An operation input reason acquisition means for outputting an input window of an input reason for an operation that does not conform to the output screen, and an operation continuation permission condition that is suitable. A procedure for adding an operation content correction procedure corresponding to the operation event information as the setting operation procedure to the procedure manual when the operation event information is not detected and the input reason for the operation is an operation error It has a configuration including additional update means .

The operation content management method according to the present invention includes an operation image control unit that outputs an operation window for setting software previously installed in a computer device to a preset output screen, and a setting for the software. A procedure manual storage unit that stores a procedure manual indicating an operation procedure, and an operation support display control unit that outputs the procedure contents of the procedure document to the output screen for operation support according to the operation stage for the software. An operation content management method for supporting a setting operation of the software, wherein an operation event acquisition unit detects an operation on the operation window displayed and displays an operation event. Acquired as information, and the acquired operation event information matches the contents of the operation procedure for setting in the procedure manual. Or an operation event verification determining unit determines, when said operation event information does not match the contents of the setting operation procedure, a compatible operation content to the operation duration permissive whose contents are set in advance of the operation event information The operation permission condition determination unit determines whether or not the operation event information is in compliance with the operation continuation permission condition, and the operation input reception control unit controls the operation window to accept the operation input. performed, performs output processing for warning message indicating that the operation input acceptance control unit if the contents of the operation event information does not conform to the operation duration permissive is the operation content to the output screen is incorrect, the When the warning message is output to the output screen, the input window for the input reason of the operation that does not meet the operation continuation permission condition is operated. The input reason acquisition means outputs to the output screen, and corresponds to the operation event information when the operation event information that does not conform to the operation continuation permission condition is detected and the input reason for the operation is an operation error. An operation content correction procedure is added to the procedure manual by the procedure additional update unit as the setting operation procedure .

An operation content management program according to the present invention includes an operation image control unit that outputs an operation window for setting software previously installed in a computer device to a preset output screen; A procedure manual storage unit that stores a procedure manual indicating an operation procedure, and an operation support display control unit that outputs the procedure contents of the procedure document to the output screen for operation support according to the operation stage for the software. An operation content management program for supporting the setting operation of the software, which detects an operation on the operation window displayed and obtains the content of the operation as operation event information Operation event acquisition function, and the acquired operation event information is an operation for setting the procedure manual. Operation event collation determination function for determining whether or not the contents match the order contents, and operation continuation allowance in which the contents of the operation event information are preset when the operation event information does not match the contents of the setting operation procedure An operation permission condition determination function for determining whether or not the operation content conforms to a condition, and control that allows the operation window to be accepted when the content of the operation event information meets the operation continuation permission condition was carried out, and the operation input reception control function for performing output processing of the warning message which indicates that the contents of the operation event information is incorrect operation content with respect to the output screen when not compatible with the operation continuation permit conditions, the When the warning message is output to the output screen, an input window for an input reason for an operation that does not meet the operation continuation permission condition When the operation event information that does not conform to the operation continuation permission condition is detected and the reason for input of the operation is an operation error, the operation event information is output to the operation event information. It is characterized by causing a processor to execute a procedure additional update function for adding a corresponding operation content correction procedure to the procedure manual as the setting operation procedure .

  Since the present invention is configured and functions as described above, according to this, the means for acquiring the operation input contents for the operation window of the application software as the operation event information, and the case where the operation event information does not match the contents of the procedure manual In addition, it is determined whether or not the operation event information meets the allowable condition, and the operation input is accepted when the content of the operation event information meets the allowable condition. By providing a means for outputting and displaying the above and means for generating and storing the operation input content as a temporary file, the input operation for the software setting by the operator is supported and the accuracy of the operation content is effectively enhanced. Operation content management device, operation content management method, and operation content management program It can be.

It is a schematic block diagram which shows one Embodiment in the operation content management apparatus by this invention. It is explanatory drawing which shows an example of the procedure flow described in the procedure document in the operation content management apparatus disclosed in FIG. It is a flowchart which shows the whole operation | movement process step in the operation content management apparatus disclosed in FIG.

[Embodiment]
Next, the basic configuration content of the embodiment of the present invention will be described.

  As shown in FIG. 1, an apparatus 1 as an operation content management apparatus according to the present embodiment includes a main body 10 that supports execution of an application program and execution of the application program, and a procedure that is set in advance for execution of the application program. And a display 2 that is connected to the apparatus 1 and that outputs and displays an application screen (GUI) indicating the execution contents of the application program.

The main body 10 executes an application program set in advance by setting an application program to be installed and setting an environment by executing an application program set in advance, and the operation (operation) contents for the application GUI indicating the execution contents of the application section 13. The GUI operation recording unit 12 stored in a preset storage area (temporary file storage unit 20), the operation in the application unit 13 and the GUI operation recording unit 12 are controlled, and the operation content for the application unit 13 is based on the procedure manual. It has a configuration provided with an operation support unit 11 for output display.
At this time, the operation support unit 11 reads the procedure manual from the hard disk 30 and manages information indicating how many operations of the procedure manual have been performed by the operator.

  The hard disk 30 stores and holds the contents of the procedure manual set in advance as attribute information 1 and 2, and stores and holds the operation differences detected by the operation support unit 11 as an operation difference list file.

  In the apparatus 1, it is assumed that a procedure manual in which a procedure for setting an environment of the application (application) 13 is written in the hard disk 30 while the application program is installed as the application 13 in the main body 10.

This procedure manual has event information for an application screen (GUI) and an allowable range of operations as attributes for each procedure.
Here, the event information indicates input information to windows and parts generated by screen operation (operation on the screen) of the application.

In the present embodiment, it is assumed that a procedure manual creator creates a procedure manual in which event information and an allowable operation range are set as attributes for each operation in advance and stores them in the hard disk 30 of the apparatus 1.
Here, it is assumed that the operator installs an application program (hereinafter referred to as “application”) in the apparatus 1 and sets the environment of the application based on the procedure manual.

  The operation support unit 11 acquires event information generated by an operation on the screen of the application saved by the GUI operation recording unit 12 from the temporary file storage unit 20 and compares it with the event information described in the procedure manual. When the window identifier, the component identifier, and the difference detection function 114 for confirming whether the input character string matches, the acquired event information and the event information described in the procedure manual are different from each other, By comparing and referring to the event information and the allowable range described in the procedure manual, the allowable range determination function 113 for determining whether or not the event information is within the allowable range, and the event information and the procedure manual procedure When the degree of difference exceeds the allowable range, a warning is given to the display 2 that the operation is different from the procedure. When all the operations on the application warning function 111 and the application unit 13 based on the procedure manual are completed, a list of differences between the operation performed by the operator and the procedure manual is output as a list file to the hard disk 30. 112 to store.

  The operation support unit 11 may be configured to directly acquire event information generated by the screen operation of the application 13 from the application unit 13 when the operator installs the application and performs environment setting (event information acquisition function). .

The GUI operation recording unit 12 acquires an operation for a screen (GUI: application screen) output by the execution of the application unit as event information, and stores this event information in the temporary file storage unit 20 as a temporary file. It has a function.
Here, the GUI operation recording unit 12 acquires a window identifier, an application GUI identifier, coordinate information on the display screen, and a character string input to the application screen, which are information accompanying the event information. The event information is stored in the temporary file storage unit 20.

Hereinafter, when the operator starts the installation of the application, the operation support unit 11 reads a procedure manual set in correspondence with the application, and performs an operation described in the procedure manual (procedures 1 to 4: FIG. A flow is created to manage how many operations in 2) the operator has executed. In the present embodiment, it is assumed that the procedure 1 is set as “next operation”.

  The application being installed is set on the memory of the apparatus 1 as the application unit 13, and an application screen (application GUI) that is a GUI for application operation is output to the display 2 (FIG. 1).

The operation support unit 11 searches for the identifier of the window to be operated, the identifier of the part (in this case, the application GUI), the search on the display 2, which are set in advance in the procedure 2 of the "next operation". Based on the target coordinate information, the operator displays it as an operation support screen in the same screen as the application screen being installed (or a screen area close to the application GUI) (operation support screen output function).
As a result, the operation support screen is displayed on the same screen so as not to overlap the application GUI.

Further, the operation support unit 11 determines whether or not the stored operation event information is a valid event defined in the procedure of the management flow (in this case, the procedure 1 is shown in FIG. 2). Function 115 is provided.
When it is determined that the operation event information indicates a valid event, the difference detection function 114 detects the event information (set event) set to “next operation” in the operation event information and the management flow (FIG. 2). Information content: Here, for example, procedure 1 (shown in FIG. 2) is compared and collated.

  Further, the operation support unit 11 is configured so that the difference detection function 114 matches the window identifier, the component identifier, and the input value to the component (indicating the input character string) in the contents of the operation event information and the setting event information. In the management flow, the management flow set as “next operation” in the management flow is updated by one, and the next procedure (for example, procedure 2) is designated as “next operation”. A procedure manual control function 116 is provided.

  In addition, the operation support unit 11 displays the information specified in the procedure such as the window identifier, the component identifier, and the input specification value for the component preset in the acquired procedure in the same screen as the application GUI in operation. A support screen output control function 117 that outputs and displays a support screen (window, operation support GUI) is provided.

It is assumed that the display position of the operation support GUI that is output and displayed in the display 2 is determined based on the display position (coordinates) of the application GUI.
Thus, the operator can perform operations on the application screen according to the procedure content displayed on the operation support GUI.

  Further, when the operation event information acquired from the temporary file storage unit 20 and the event information described in the procedure manual (the contents of the set event information in steps 1 to 4) are different, the operation support unit 11 selects a target window identifier. And a display component identifier determination function 118 for determining whether or not the component identifier (GUI identification) is different.

  Here, when the target window identifier and the component identifier (GUI identifier) are different, the allowable range determination function 113 acquires the allowable range information 2 that is an attribute of the operation described in the procedure manual from the hard disk 30 and performs the operation. It is determined whether or not the event content is an operation within a preset allowable range (allowable condition).

  When the content of the operation event is an operation within the allowable range, the difference output function 112 is described in the detected operation event procedure manual for the different operation list file set in the hard disk 30 in advance. Save the differences with the procedure.

The warning function 111 for the operator displays “warning” indicating that an operation (error operation) for a window / part different from the procedure manual has been performed on the display 2 when the content of the operation event exceeds the allowable range. Display output.
The warning function 111 to the operator displays a screen (selection dialog window) for selecting the reason why the next operation is different from the executed operation.

  If the operator selects and inputs the reason for performing an operation different from the procedure document from the dialog window, and the reason for performing the operation is an operator error, that is, the operator selects the operation error on the above selection screen. In this case, it has a procedure document content update function 118 for additionally setting a procedure step for correcting an operation error (operation correction) before the next procedure in the management flow.

  Thereby, the operation support screen showing the operation correction as the operation procedure is displayed on the display 2, so that the operator can surely correct the operation for the operation mistake.

  If the reason for performing the above operation is not an operation error, and the reason is not in the procedure manual but is an additional required operation (with a reason description), the output function 112 of the difference should update the management flow. First, the difference from the procedure and the reason thereof are stored in the operation difference list file storage means.

  Whether the conditions are satisfied, for example, if the application check function or manual is not listed due to a bug in the application, but there is a condition that an operation must not be performed or must be performed Can be checked

  The difference output function 112 updates the management flow when the reason for performing the above operation is not an operation error and does not require addition of a reason description, and an operation difference list file (difference operation file). Save the differences and reasons in the list file.

Further, the warning 111 to the operator outputs a list file of differences between the operation contents executed by the operator and the procedure manual to the display 2 when all the operations for the application 13 (for example, all the procedures in FIG. 2) are completed. .
When the operator of the device 1 performs an operation (operation) on the application GUI, the GUI operation recording unit 12 detects an operation on the application GUI as an operation event on the application 13 (event detection function).
The GUI operation recording unit 12 stores event information (referred to as “operation event information”) generated by an operation on the application GUI in the temporary file storage unit 20 (operation event information storage function).

  As described above, in the present embodiment, for the operation (operation) for which the allowable range is set, the procedure manual for holding the event information and the allowable range for the window and parts generated by the screen operation of the application as attributes is provided. The operator can be supported by using and comparing with event information generated by the operator's operation.

[Description of Operation of Embodiment]
Next, an outline of the operation of this embodiment will be described.
First, the GUI operation recording unit 12 detects an operation on the application GUI (operation window) output and displayed on the display 2 and acquires the content of the operation as operation event information (operation event acquisition step). Determining whether or not the acquired operation event information matches the content of the setting operation procedure in the procedure manual (operation event collation determination step), and if the operation event information does not match the content of the setting operation procedure, It is determined whether or not the content of the operation event information is an operation content that conforms to a preset operation continuation permission condition (operation permission condition determination step), and the content of the operation event information is an allowable range (operation continuation permission condition) If it conforms to, control to accept operation input to the operation window is performed, and operation event When the content of the report does not meet the operation continuation permission condition, a warning message indicating that the operation content is invalid is performed on the display 2 (operation input reception control step), and the operation input content for the operation window is displayed. Generate and store as an operation difference list file (operation verification file) (verification file generation process)

  The operation event acquisition step, the operation event collation determination step, the operation permission condition determination step, the operation input reception control step, and the verification file generation step are programmed to be executed and executed by a computer. May be.

  Next, the operation of the device (operation content management device) 1 in the present embodiment will be described based on the flowchart of FIG.

First, a procedure manual creator creates a procedure manual in which event information and an allowable operation range are set as attributes for each operation in advance, and stores them in the hard disk 30 of the apparatus 1.
Here, it is assumed that the operator installs an application program (hereinafter referred to as “application”) in the apparatus 1 and sets the environment of the application based on the procedure manual.

  When the operator starts installation of the application, the operation support unit 11 reads the procedure manual set in correspondence with the application, and the operator determines the operation number of the operation (procedures 1 to 4) described in the procedure manual. Create a flow (management flow) to manage whether it has been implemented. In the present embodiment, it is assumed that procedure 2 is set as the next operation (FIG. 2).

  The application being installed is set on the memory of the apparatus 1 as the application unit 13, and an application screen (hereinafter referred to as “application GUI”) that is a GUI for application operation is output to the display 2 (FIG. 1).

Here, the operation support unit 11 sets the identifier of the window to be operated, the identifier of the part (here, the application GUI is shown), the display 2 which are set in advance in the procedure 2 in the “next operation” procedure. Based on the coordinate information of the investigation target above, the operator displays it as an operation support screen in the same screen as the application screen that is being installed (or a screen area close to the application GUI).
As a result, the operation support screen is displayed on the same screen so as not to overlap the application GUI.

Next, the operation of the entire system will be described based on the flowchart of FIG.
First, when the operator of the apparatus 1 performs an operation (operation) on the application GUI, the GUI operation recording unit 12 detects an operation on the application GUI as an operation event for the application 13 (step S101: event detection step). At the same time, event information (referred to as “operation event information”) generated by an operation on the application GUI is stored in the temporary file storage unit 20.

  Next, the event information determination function 115 of the operation support unit 11 determines whether or not the stored operation event information is a valid event defined in the procedure of the management flow (here, for example, procedure 2 is shown in FIG. 2). (Step S102), and when it is determined that the operation event information indicates a valid event, the difference detection function 114 performs “next operation” in the operation event information and the management flow (FIG. 2). Is compared with the event information (set event information content: procedure 2 (FIG. 2)) set in (step S103).

  Here, the difference detection function 114 matches the identifier of the window, the component identifier, and the input value to the component (indicating the input character string) in the contents of the operation event information and the set event information (the same). (Yes: step S103), the procedure manual control function 116 updates the management flow set as “next operation” in the management flow by one, and here, the procedure 3 is changed to “next”. It is designated as “operation” (step S104: update of management flow), and the setting event information content of procedure 3 is acquired (step S105).

  Here, the support screen output control function 117 of the operation support unit 11 is working on the information specified in the procedure 3 such as the window identifier, the component identifier, and the input designation value to the component preset in the acquired procedure 3. Is output and displayed as an operation support screen (window, operation support GUI) in the same screen as the application GUI (step S106).

Here, it is assumed that the display position of the operation support GUI that is output and displayed in the display 2 is determined based on the display position (coordinates) of the application GUI.
Thus, the operator can perform operations on the application screen according to the procedure content displayed on the operation support GUI.

  On the other hand, when the operation event information acquired from the temporary file storage unit 20 is different from the event information described in the procedure manual (the set event information content of the procedure 3) (NO: step S103), the display component identifier determination function 118 is Then, it is determined whether or not the target window identifier and the component identifier (GUI identification) are different (step S107).

  Here, when the target window identifier and the component identifier (GUI identifier) are different (YES step: S107), the allowable range half-hand function 113 sets the allowable range information 2 which is an attribute of the operation described in the procedure manual. It is determined from the hard disk 30 whether or not the content of the operation event is an operation within a preset allowable range (allowable condition) (step S108).

  Here, if the content of the operation event is within an allowable range (YES: Step S108), the difference output function 112 is detected for the difference operation list file set in advance in the hard disk 30. Differences from the procedure described in the operation event procedure manual are stored (step S117).

  Next, the procedure manual control function 116 acquires the set event information content of the procedure 4 (step S105), and the support screen output control function 117 displays the information set in the acquired procedure 4 on the operation support screen (window, operation support). (GUI) is output and displayed (step S106).

On the other hand, when the content of the operation event exceeds the allowable range (NO: Step S108), the operator warning function 111 performs an operation (error operation) on a window / part different from the procedure manual on the display 2. "Warning" indicating that this is output and displayed (step S109).
Next, the warning function 111 to the operator displays a screen (selection dialog window) for selecting a reason for the difference between the next operation and the executed operation (step S112).

  Here, the operator selects and inputs the reason for performing the operation different from the procedure document from the dialog window.

  At this time, if the reason for performing the operation is an operator error, that is, if an operator selects an operation error on the selection screen (YES: step S114), the procedure document content update function 118 A procedure step for correcting a mistake (operation correction) is additionally set before the next procedure in the management flow (step S118).

  Thereby, the operation support screen showing the operation correction as the operation procedure is displayed on the display 2, so that the operator can surely correct the operation for the operation mistake.

  On the other hand, when the reason for performing the above operation is not an operation error (NO: step S114) and the reason is not in the procedure manual but is an additional necessary operation (with a description of the reason) (YES: step S115). The difference output function 112 does not update the management flow, and stores the difference from the procedure and the reason in the operation difference list file storage unit (step S117).

  Whether the conditions are satisfied, for example, if the application check function or manual is not listed due to a bug in the application, but there is a condition that an operation must not be performed or must be performed Can be checked

  When the reason for performing the operation is not an operation error (NO: step S114) and the operation does not require addition of a reason description (NO: step S115), the management flow is updated (step S116). The difference and reason are stored in the operation difference list file (difference operation list file) (step S117). Next, the procedure manual control function 116 acquires event information corresponding to the next operation from the management flow (step S105), and the support screen output control function 117 uses this event information as an operation support screen (window, operation support GUI). Is output and displayed on the display 2 (step S106).

  Finally, when all the operations for the application 13 (for example, all the procedures in FIG. 2) are completed, the warning 111 to the operator outputs to the display 2 a list of differences between the operation contents performed by the operator and the procedure manual. To do.

As described above, in this embodiment, event information acquired as an application operation is sequentially compared with event information that is an attribute of a procedure manual, and if there is a difference and the operation exceeds the allowable range, a warning is given to the operator. Do.
In addition, if there is a difference but the operation is within the allowable range, the operation is allowed to be continued on the spot, and even if the operation is within the allowable range, it can be viewed later and the accuracy is verified. In order to do so, it outputs to the operation difference list file, and after all operations are completed, the result is reported so that accurate operation input for the software setting is output as an operation support screen. Effective support can be provided.

  In addition, the operation support device according to the present embodiment compares and compares the operator's operation and the difference between the procedure manuals (operation error, input value difference, etc.) compared to the procedure manuals provided on paper or electronic files. However, when the procedure described in the procedure manual is different from the operation, it is possible to effectively reduce the oversight of the operation mistake by having a configuration that warns the operator immediately.

  Furthermore, after all operations are completed, the result of comparing the operation actually performed and the contents of the procedure manual is output (reported), so that the accuracy of the operation can be easily guaranteed.

Regarding the above-described embodiment, the main points of the new technical contents are summarized as follows.
In addition, although a part or all of said embodiment is put together as follows as a novel technique, this invention is not necessarily limited to this.

  In addition, the present embodiment is applied to an operator support system based on various system introduction settings and environment setting procedure manuals by setting an operation allowable range as an attribute of each procedure in a preset procedure manual. can do.

(Appendix 1)
An operation image control unit that outputs an operation window for setting software previously installed in the computer to a preset output screen, and a procedure manual storage unit that stores a procedure manual indicating an operation procedure for setting the software And an operation content management apparatus comprising an operation support display control unit that outputs the procedure content of the procedure manual for operation support to the output screen according to the operation stage for the software,
An operation event acquisition unit that detects an operation on the operation window displayed and displayed and acquires the content of the operation as operation event information;
An operation event collation determination unit for determining whether or not the acquired operation event information matches the content of the operation procedure for setting in the procedure manual;
Operation permission condition determination for determining whether or not the content of the operation event information is an operation content that conforms to a preset operation continuation permission condition when the operation event information does not match the content of the setting operation procedure And
When the content of the operation event information conforms to the operation continuation permission condition, control is performed to accept operation input to the operation window, and when the content of the operation event information does not conform to the operation continuation permission condition An operation input reception control unit that outputs a warning message indicating that the operation content is invalid on the output screen;
An operation content management apparatus comprising: a verification file generation unit that generates and stores the operation input content for the operation window as an operation verification file.

(Appendix 2)
In the operation content management device according to attachment 1,
When the operation event information that does not conform to the operation continuation permissible condition is detected, a procedure additional update unit that adds a correction procedure of the operation content corresponding to the operation event information as the setting operation procedure to the procedure manual is provided. An operation content management device characterized by that.

(Appendix 3)
In the operation content management device according to attachment 1,
When the operation input reception control unit outputs the warning message to the output screen, the operation input reception control unit outputs an input window of an input reason for an operation not conforming to the operation continuation permission condition and outputs the input screen. An operation content device comprising operation input reason acquisition means for adding the input reason input via a window to the operation verification file.

(Appendix 4)
In the operation content management device according to attachment 1,
The operation content having an operation input reception suppressing function for suppressing operation input to the operation window when the content of the operation event information does not conform to the operation continuation permission condition. Management device.

(Appendix 5)
In the operation content management device according to attachment 1,
The operation support display control unit includes an operation content output function for outputting and displaying the content of the operation verification log file on the output screen when the end of the setting operation on the software is detected. Operation content management device.

(Appendix 6)
In the operation content management device according to attachment 1,
The operation event collation determination unit performs comparison collation of the operation window identifier, the coordinate information in the output screen, and the input character information for the operation window as the contents of the operation event information and the setting operation procedure. Feature operation content management device.

(Appendix 7)
An operation image control unit for outputting an operation window for setting software previously installed in the computer apparatus to a preset output screen, and a procedure manual storage for storing a procedure manual indicating the operation procedure for setting the software And an operation support display control unit that outputs the procedure content of the procedure manual to the output screen for operation support in accordance with the operation stage for the software. An operation content management method that supports setting operations,
Detecting an operation on the operation window displayed as output and acquiring the operation content as operation event information,
Determining whether or not the acquired operation event information matches the content of the operation procedure for setting in the procedure manual;
When the operation event information does not match the content of the setting operation procedure, it is determined whether or not the content of the operation event information is an operation content that conforms to a preset operation continuation permission condition,
When the content of the operation event information meets the operation continuation permission condition, control is performed to allow operation input to the operation window;
When the content of the operation event information does not conform to the operation continuation permission condition, an output process of a warning message indicating that the operation content is invalid with respect to the output screen,
An operation content management method, comprising: generating and storing the operation input content for the operation window as an operation verification file.

(Appendix 8)
An operation image control unit for outputting an operation window for setting software previously installed in the computer apparatus to a preset output screen, and a procedure manual storage for storing a procedure manual indicating the operation procedure for setting the software And an operation support display control unit that outputs the procedure content of the procedure manual to the output screen for operation support in accordance with the operation stage for the software. An operation content management program for supporting setting operations,
An operation event acquisition function for detecting an operation on the operation window displayed and displayed, and acquiring the content of the operation as operation event information;
An operation event collation determination function for determining whether or not the acquired operation event information matches the contents of the operation procedure for setting of the procedure manual;
Operation permission condition determination for determining whether or not the content of the operation event information is an operation content that conforms to a preset operation continuation permission condition when the operation event information does not match the content of the setting operation procedure Function and
When the content of the operation event information conforms to the operation continuation permission condition, control is performed to accept operation input to the operation window, and when the content of the operation event information does not conform to the operation continuation permission condition An operation input reception control function for performing output processing of a warning message indicating that the operation content is invalid on the output screen,
An operation content management program which causes a processor to execute a verification file generation function for generating and storing the operation input content for the operation window as an operation verification file.

  The present invention is configured to be connected to a knowledge database that holds security standards for each device user, and assigned to each user by referring to the information in the knowledge database when supporting operation of the application. It can be applied to a system that supports operations based on conditions.

1 Terminal device 2 Display device (display)
DESCRIPTION OF SYMBOLS 10 Operation management main-body part 13 Application part 12 GUI operation recording part 11 Operation support part 30 Hard disk 20 Temporary file storage part 111 Warning function to an operator 112 Difference output function 113 Allowable range determination function 114 Difference detection function

Claims (7)

An operation image control unit that outputs an operation window for setting software previously installed in the computer to a preset output screen, and a procedure manual storage unit that stores a procedure manual indicating an operation procedure for setting the software And an operation content management apparatus comprising an operation support display control unit that outputs the procedure content of the procedure manual for operation support to the output screen according to the operation stage for the software,
An operation event acquisition unit that detects an operation on the operation window displayed and displayed and acquires the content of the operation as operation event information;
An operation event collation determination unit for determining whether or not the acquired operation event information matches the content of the operation procedure for setting in the procedure manual;
Operation permission condition determination for determining whether or not the content of the operation event information is an operation content that conforms to a preset operation continuation permission condition when the operation event information does not match the content of the setting operation procedure And
When the content of the operation event information conforms to the operation continuation permission condition, control is performed to accept operation input to the operation window, and when the content of the operation event information does not conform to the operation continuation permission condition An operation input reception control unit that outputs a warning message indicating that the operation content is invalid on the output screen;
When the warning message is output to the output screen, an operation input reason acquisition unit that outputs an input window of an input reason for an operation not conforming to the operation continuation permission condition to the output screen;
When the operation event information that does not conform to the operation continuation permission condition is detected, and the input reason for the operation is an operation error, an operation content correction procedure corresponding to the operation event information is used as the setting operation procedure. An operation content management apparatus comprising: a procedure additional update unit for adding to the procedure manual . In the operation content management device according to claim 1,
A verification file generation unit for generating and storing the operation input content for the operation window as an operation verification file;
The operation input reason acquisition means has a function of outputting the input window to the output screen and adding the input reason input via the input window to the operation verification file. Operation content management device. In the operation content management device according to claim 1,
The operation content having an operation input reception suppressing function for suppressing operation input to the operation window when the content of the operation event information does not conform to the operation continuation permission condition. Management device. In the operation content management device according to claim 2 ,
The operation support display control unit includes an operation content output function for outputting and displaying the content of the operation verification file on the output screen when the end of the setting operation for the software is detected. Operation content management device. In the operation content management device according to claim 1,
The operation event collation determination unit performs comparison collation of the operation window identifier, the coordinate information in the output screen, and the input character information for the operation window as the contents of the operation event information and the setting operation procedure. Feature operation content management device. An operation image control unit for outputting an operation window for setting software previously installed in the computer apparatus to a preset output screen, and a procedure manual storage for storing a procedure manual indicating the operation procedure for setting the software And an operation support display control unit that outputs the procedure content of the procedure manual to the output screen for operation support in accordance with the operation stage for the software. An operation content management method that supports setting operations,
The operation event acquisition unit acquires the operation content as the operation event information while detecting the operation on the operation window displayed and displayed.
The operation event collation determination unit determines whether or not the acquired operation event information matches the content of the operation procedure for setting in the procedure manual,
When the operation event information does not match the content of the setting operation procedure, an operation permission condition determination unit determines whether or not the content of the operation event information is an operation content that conforms to a preset operation continuation permission condition. Judgment,
When the content of the operation event information meets the operation continuation permission condition, the operation input reception control unit performs control to allow operation input to the operation window,
When the content of the operation event information does not meet the operation continuation permission condition, the operation input reception control unit performs an output process of a warning message indicating that the operation content is invalid with respect to the output screen,
When the warning message is output to the output screen, the operation input reason acquisition means outputs an input window of the input reason of the operation not conforming to the operation continuation permission condition to the output screen,
When the operation event information not conforming to the operation continuation permissible condition is detected, and the input reason for the operation is an operation error, the procedure additional update means includes a procedure for correcting the operation content corresponding to the operation event information. An operation content management method , wherein an operation procedure for setting is added to the procedure manual . An operation image control unit for outputting an operation window for setting software previously installed in the computer apparatus to a preset output screen, and a procedure manual storage for storing a procedure manual indicating the operation procedure for setting the software And an operation support display control unit that outputs the procedure content of the procedure manual to the output screen for operation support in accordance with the operation stage for the software. An operation content management program for supporting setting operations,
An operation event acquisition function for detecting an operation on the operation window displayed and displayed, and acquiring the content of the operation as operation event information;
An operation event collation determination function for determining whether or not the acquired operation event information matches the contents of the operation procedure for setting of the procedure manual;
Operation permission condition determination for determining whether or not the content of the operation event information is an operation content that conforms to a preset operation continuation permission condition when the operation event information does not match the content of the setting operation procedure Function and
When the content of the operation event information conforms to the operation continuation permission condition, control is performed to accept operation input to the operation window, and when the content of the operation event information does not conform to the operation continuation permission condition An operation input reception control function for performing output processing of a warning message indicating that the operation content is invalid on the output screen,
When outputting the warning message to the output screen, an operation input reason acquisition function for outputting an input window of an input reason for an operation not conforming to the operation continuation permission condition to the output screen;
When the operation event information that does not conform to the operation continuation permission condition is detected, and the input reason for the operation is an operation error, an operation content correction procedure corresponding to the operation event information is used as the setting operation procedure. An operation content management program for causing a processor to execute a procedure appending update function for appending to the procedure manual .

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