JP5423012B2 - Information management device, terminal device, and program - Google Patents

Description

The present invention relates to an information management device and a terminal device .

  2. Description of the Related Art Conventionally, a system for receiving a product order or the like using voice transmission information is known. For example, Patent Document 1 describes a system that converts voice information such as an order received from a mobile terminal into character information and transmits the text information to the mobile terminal for confirmation.

JP 2005-079790 A

  By the way, the store clerk works in a shift system. Therefore, when there is a matter to be communicated from the store manager or the like, the previous store clerk reports to the next store clerk. The message is written on paper, a notebook, or spoken verbally.

  However, there are cases in which a message, a notebook, or a verbal report is not properly transmitted because the person who has transmitted the message forgets to convey it or the person who heard the message forgets the contents during work.

  The technique described in Patent Document 1 is designed to confirm the order when information such as an order is transmitted by voice. However, it cannot solve the above-mentioned problem caused by a report in a store or the like.

An object of the present invention is to ensure that a message to be transmitted to a terminal device side that can be transmitted and received with an information management device can be reliably transmitted at a necessary timing.

Claim 1 is an information management apparatus capable of transmitting and receiving various information between the terminal device, for each of the plurality of user identification information of a plurality of users, a plurality of message information, the terminal device the user is using and message storing means for storing either the association with the operation processing status, from said terminal apparatus, the operation process is the terminal sent automatically upon changing the predetermined operation processing status device in the terminal device Receiving the operation processing status and the user identification information in the terminal device when receiving the operation processing status and the user identification information of the user using the terminal device, in response to user identification information matching the user identification information received by the plurality of operation processing state stored in said message storage means at the receiving means, said terminal received by said receiving means Search means for searching operation process conditions to match the operating process conditions of location, when the searching operation process conditions to match the retrieval means, the message information stored in correspondence with the retrieved operation processing status Output control means for transmitting to the terminal device and outputting a message.

Claim 5, there a plurality of message information for each user identification information between, the terminal apparatus capable of transmitting and receiving information with the information management apparatus or the association with each of a plurality of operation processing status of the terminal device In the terminal device , when detecting that a predetermined change has occurred in the operation processing status processed by the terminal device, and detecting that the detection device has changed to the predetermined operation processing status The transmission means for transmitting the operation processing status in the terminal device after the change to the information management device together with the user identification information of the user who uses the terminal device, and the information management device side includes the user identification When an operation processing status that matches the operation processing status of the terminal device of the transmission is stored among a plurality of operation processing statuses stored corresponding to the information, When having transmitted the message information is to receive the message information to the message output means for outputting the message information, comprising: a.

ADVANTAGE OF THE INVENTION According to this invention, it becomes possible to transmit reliably the message which should be transmitted to the terminal device side which can be transmitted / received with an information management apparatus at required timing.

It is a figure showing the example of whole composition of the store system in the embodiment of the present invention. It is a block diagram which shows the function structural example of the portable terminal (registration portable terminal, business portable terminal) of FIG. It is a block diagram which shows the function structural example of the server of FIG. It is a figure which shows the example of data storage of the notification information file of FIG. It is a flowchart which shows the notification registration process performed by CPU of the portable terminal for registration of FIG. It is a figure which shows an example of the notification registration screen displayed on the display part of the portable terminal for registration of FIG. It is a flowchart which shows the notification reproduction | regeneration processing performed by CPU of the business terminal of FIG. It is a flowchart which shows the notification reproduction | regeneration processing performed by CPU of the business terminal of FIG. It is a figure which shows the example of a screen displayed on the display part of the business terminal of FIG. 2 at the time of reproduction | regeneration of a notification message. It is a figure which shows the example of data storage of a reproduction history file. It is a flowchart which shows the notification log | history reproduction | regeneration processing performed by CPU of the business terminal of FIG. It is a figure which shows an example of the reproduction | regeneration log | history list screen displayed on the display part of the business terminal of FIG. It is a flowchart which shows the server process performed by CPU of FIG.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
First, the configuration will be described.

(Configuration of store system 100)
In FIG. 1, the example of whole structure of the shop system 100 in embodiment of this invention is shown. As shown in FIG. 1, the store system 100 includes a mobile terminal 1, a mobile terminal 3, and a server 2 that are communicably connected via a communication network N. The communication network N is an information communication network such as a LAN (Local Area Network) or a WAN (Wide Area Network), and includes a wireless communication network such as a wireless LAN. The mobile terminal 1 and the mobile terminal 3 are wirelessly connected to the communication network N via a wireless LAN access point AP. In FIG. 1, one mobile terminal 1 and one mobile terminal 3 are shown, but the number of mobile terminals 1 and 3 is not particularly limited.

(Configuration of mobile terminal 1)
The mobile terminal 1 is a wireless communication terminal used in a store.
The mobile terminal 1 is a registration mobile terminal for inputting voice information (hereinafter referred to as a notification message) to be transmitted to a store clerk by a store manager such as a store manager and registering it in the server 2.

  FIG. 2 shows a functional configuration example of the mobile terminal 1. As shown in FIG. 2, the mobile terminal 1 includes a CPU (Central Processing Unit) 11, an input unit 12, a display unit 13, a barcode reader 14, a wireless communication unit 15, a RAM (Random Access Memory) 16, a storage unit 17, The audio input unit 18, the audio output unit 19, the power supply unit 101, the time measuring unit 102, and the like are configured, and each unit is connected by a bus 103.

  The CPU 11 reads the system program stored in the storage unit 17, develops it in a work area formed in the RAM 16, and controls each unit according to the system program. Further, the CPU 11 reads out various application programs stored in the storage unit 17 and expands them in the work area, and executes various processes including a notification registration process to be described later according to the expanded programs. It functions as a control means.

  The input unit 12 includes a numeric keypad, a cursor key, a power ON / OFF key, various function keys, and the like, and outputs an operation signal based on a key pressing signal to the CPU 11. Further, the input unit 12 has a touch panel provided so as to cover the display screen of the display unit 13, and is based on a coordinate reading principle such as an electromagnetic induction type, a magnetostriction type, a pressure sensitive type, etc., with a dedicated pen. The tapped coordinate is detected, and the detected coordinate is output to the CPU 11 as a position signal.

  The display unit 13 is configured by an LCD (Liquid Crystal Display), an organic EL (Electro-Luminescence) display, or the like, and displays various screens according to instructions of a display signal input from the CPU 11.

  The barcode reader 14 reads the barcode displayed on the product and outputs it to the CPU 11. It is assumed that a bar code indicating a product code as product identification information is displayed on each product.

  The wireless communication unit 15 includes an antenna capable of wireless communication with the access point AP of the wireless LAN, and communicates via the access point AP by transmitting and receiving signals between the access point AP and the antenna. Communication with various devices including the server 2 connected to the network N is performed.

  The RAM 16 forms a work area that temporarily stores various programs read from the storage unit 17 by the CPU 11, input or output data, parameters, and the like. The RAM 16 stores the user ID of the user who has logged in to the store system 100 from the mobile terminal 1.

  The storage unit 17 is configured by a semiconductor nonvolatile memory or the like. The storage unit 17 stores a system program executed by the CPU 11, various application programs, and data necessary for executing these programs. The program is stored in the storage unit 17 in the form of computer-readable program code, and the CPU 11 sequentially executes operations according to the program code.

  Here, the storage unit 17 stores at least a notification registration application (hereinafter referred to as a notification registration application) as an application program. The notification registration application is a program for executing a notification registration process to be described later.

  The audio input unit 18 includes a microphone, an A / D converter, and the like, converts an audio signal input by the microphone into audio data, and outputs the audio data to the CPU 11.

  The audio output unit 19 includes a D / A converter, an amplifier, a speaker, and the like, and converts audio data instructed from the CPU 11 into an audio signal and outputs the audio signal.

  The power supply unit 101 has a built-in rechargeable battery such as a lithium ion battery, accumulates current supplied from a charger connected via a charging terminal (not shown) in the rechargeable battery, and supplies power to each unit of the mobile terminal 1 when the power is turned on. Supply.

  The time measuring unit 102 incorporates a time measuring circuit such as an RTC (Real Time Clock), and measures the current time and the current date and outputs them to the CPU 11.

(Configuration of mobile terminal 3)
The portable terminal 3 is a wireless communication terminal used in a store.
The mobile terminal 3 is a business mobile terminal used by a store clerk when performing various business operations in a store.

  The configuration of the mobile terminal 3 is substantially the same as that of the mobile terminal 1 as shown in FIG. That is, the mobile terminal 3 includes a CPU 31, an input unit 32, a display unit 33, a barcode reader 34, a wireless communication unit 35, a RAM 36, a storage unit 37, an audio input unit 38, an audio output unit 39, a power supply unit 301, and a time measuring unit 302. Etc., and each part is connected by a bus 303.

  The storage unit 37 of the portable terminal 3 includes, as application programs, at least a report playback application program (hereinafter referred to as a report playback application), a report history playback application program (hereinafter referred to as a report history playback application), and a business application program (hereinafter referred to as a business application). ) Is remembered.

The notification reproduction application is a program for executing a notification reproduction process to be described later. The report history reproduction application is a program for executing a report history reproduction process to be described later.
The business application is a program for performing business in a store. The business application includes an ordering application for executing the ordering business, an inventorying application for executing the inventorying business, an inventory reporting application for executing the inventory reporting business, and a label for executing the business of issuing labels to be attached to products. Includes issuing apps.

  The CPU 31 reads out the various processing programs stored in the storage unit 37, develops them in the work area, and executes various processes including a notification reproduction process and a notification history reproduction process, which will be described later, to thereby obtain the second control means. Function as.

The storage unit 37 also includes a playback history file 371 (see FIG. 9, details will be described later), user information (user name, user ID, e-mail address, etc.) of the user who uses the mobile terminal 3, the terminal ID of the mobile terminal 3, etc. Is remembered.
Since the other configuration is the same as that described for the mobile terminal 1, the description is cited.

  In the present embodiment, the mobile terminal 1 and the mobile terminal 3 have the same hardware configuration, but the mobile terminal 1 may have only a hardware configuration necessary for notification registration. For example, the mobile terminal 1 may not have the barcode reader 14 or the audio output unit 19. Moreover, the portable terminal 3 is good also as providing only the hardware structure required for the operation | work of a shop. For example, the voice input unit 38 may not be provided. Further, the portable terminal 1 and the portable terminal 3 may be equipped with all of the notification registration application, the notification reproduction application, the notification history reproduction application, and the business application so that both the notification registration and the notification message can be reproduced.

(Configuration of server 2)
The server 2 receives the voice message file (communication message file 262) and information related to the message message file 262 (information such as the reproduction timing of the message message file 262, hereinafter referred to as message information) input from the mobile terminal 1. Remember and manage. It also stores and manages various types of information related to operations at stores, such as product information and ordering information.

  FIG. 3 shows a functional configuration example of the server 2. As shown in FIG. 3, the server 2 includes a CPU 21, an input unit 22, a display unit 23, a communication unit 24, a RAM 25, a storage unit 26, and the like, and each unit is connected by a bus 27.

  The CPU 21 reads a system program stored in the storage unit 26, develops it in a work area formed in the RAM 25, and controls each unit according to the system program. Further, the CPU 21 functions as a first control unit by reading various processing programs stored in the storage unit 26 and developing them in a work area and executing various processes including server processing described later.

  The input unit 22 includes a keyboard having cursor keys, numeric input keys, various function keys, and the like, and a pointing device such as a mouse. An instruction signal input by key operation or mouse operation on the keyboard is input to the CPU 21. Output.

  The display unit 23 includes an LCD (Liquid Crystal Display), a CRT (Cathode Ray Tube), an organic EL (Electro-Luminescence) display, and the like, and displays various screens according to instructions of display signals input from the CPU 21.

  The communication unit 24 includes a modem, a router, a TA (Terminal Adapter), and the like, and controls data transmission and reception with external devices such as the mobile terminal 1 and the mobile terminal 3 connected to the communication network N.

  The RAM 25 forms a work area that temporarily stores various programs read from the storage unit 26 by the CPU 21, input or output data, parameters, and the like.

  The storage unit 26 includes an HDD (Hard Disc Drive), a semiconductor nonvolatile memory, or the like. The storage unit 26 stores system programs executed by the CPU 21, various programs including a server processing program, and data necessary for executing these programs. Various programs are stored in the storage unit 26 in the form of computer-readable program codes, and the CPU 21 sequentially executes operations according to the program codes.

  In addition, the storage unit 26 stores a notification information file 261 and a notification message file 262.

  The notification information file 261 is a file that stores notification information corresponding to the notification message file 262 transmitted from the mobile terminal 1. FIG. 4 shows a data storage example of the notification information file 261. As shown in FIG. 4, the notification information file 261 includes notification information such as “transmission source”, “transmission destination”, “reproduction timing”, “deletion timing”, “product code”, “communication message file name”, and the like. The “reproduced flag” is stored in association with one record.

“Sender” is information for identifying a user who has registered for notification. “Transmission destination” is information for identifying a user who is a transmission destination (transmission destination) of the notification message. The information for specifying the user is not particularly limited as long as the user can be specified, such as user identification information such as a user name and user ID, a user's mail address, and the like. When one mobile terminal 3 is assigned to one user, a terminal ID for identifying the mobile terminal 3 may be used. In the present embodiment, information for identifying a user will be described as a user ID.
“Reproduction timing” is information indicating the timing of reproducing the notification message file 262. The “deletion timing” is information indicating the timing at which the notification message file 262 is deleted from the storage unit 26. “Product code” is the product code of the product corresponding to the notification message. “Product code” is stored when “Reproduction timing” is “At product search”. The “report message file name” is the file name of the report message file 262.
The “reproduced flag” is information indicating whether or not the notification message file 262 has been reproduced. “Done” indicates that the notification message file 262 has been reproduced, and “Not yet” indicates that the notification message file 262 has not been reproduced. “Not yet” is stored as an initial value.

  The notification message file 262 is an audio file of a notification message.

  In addition, the storage unit 26 stores user information of a user who can log in to the store system 100, for example, a user name, a user ID, a password, and a user authority (for example, a terminal ID of a portable terminal that the user can log in to). A user information file (not shown) is stored. Further, the storage unit 26 stores store information such as product information files (not shown) for storing product information such as product codes and product names of various products, and order information files (not shown) for storing product ordering information. Various information related to business is stored.

(Operation of mobile terminal 1)
Next, operation | movement of each apparatus which comprises the shop system 100 is demonstrated.
First, the notification registration operation in the mobile terminal 1 will be described.

  FIG. 5 is a flowchart of the notification registration process executed by the CPU 11 when the input unit 12 instructs the mobile terminal 1 to start the notification registration application. The notification registration process is executed in cooperation with the CPU 11 of the mobile terminal 1 and the notification registration application.

First, the notification registration application is activated (step S1), and the notification registration screen 131 is displayed (step S2).
FIG. 6 shows an example of the notification registration screen 131. The notification registration screen 131 is a screen for registering notification information and a notification message. As shown in FIG. 6, a transmission destination input field 131a, a reproduction timing input field 131b, a deletion timing input field 131c, a product code An input field 131d, a “registration” button 131e, a “registration end” button 131f, and an “end” button 131g are displayed.

  The transmission destination input field 131a is an area for inputting the transmission destination of the notification message to be registered. When the down arrow of the transmission destination input field 131a is pressed, a list of transmission destination candidates is displayed. The transmission destination candidate is a user who can log in to the mobile terminal 3. As for the information (user name, user ID, etc.) of users who can log in to the mobile terminal 3, the latest information is transmitted from the server 2 to the mobile terminal 1 every predetermined time and stored (updated) in the storage unit 17. Also good. Alternatively, when the notification registration screen 131 is displayed, the mobile terminal 1 may access the server 2 by the wireless communication unit 15, and information on users who can log in to the mobile terminal 3 may be acquired from the server 2. When a destination candidate is selected by the input unit 12 from the list displayed in the destination input field 131a, a user ID corresponding to the selected destination candidate is input as a destination.

  The reproduction timing input field 131b is an area for inputting the reproduction timing of the notification message to be registered. When the down arrow of the reproduction timing input field 131b is pressed, a list of reproduction timing candidates (hereinafter referred to as reproduction candidate timings) is displayed. When a playback candidate timing is selected from the displayed list by the input unit 12, the selected playback candidate timing is input as information indicating the playback timing. The reproduction candidate timing is determined in advance in the store system 100. In the present embodiment, the reproduction candidate timing is when logging in, when logging off, when starting a business application (when starting an ordering application, inventory application, inventory report application, or label issuing application), when closing a business application (ordering application, inventory) Timing of application, inventory report application, or label issuing application), product search, and the like.

  Here, at the time of product search, on the ordering screen for placing an order, the barcode of the product to be ordered is read (scanned) by the barcode reader 34, or the product code is input by the input unit 12 to the server. 2 refers to searching for and acquiring the product name corresponding to the product code.

  The deletion timing input field 131c is an area for inputting the deletion timing of the notification message to be registered. When the down arrow of the deletion timing input field 131c is pressed, a list of deletion timing candidates is displayed. When a deletion timing candidate is selected by the input unit 12 from the displayed list, the selected deletion timing candidate is input as information indicating the deletion timing. Deletion timing candidates are determined in advance in the store system 100. In the present embodiment, at the time of logoff, after the notification message is reproduced.

  The product code input field 131d is an area for inputting the product code of the product corresponding to the notification message to be registered when the reproduction timing is when searching for the product. The product code can be input by reading the barcode of the target product with the barcode reader 14. Or it is good also as a structure which inputs a goods code with the keyboard etc. of the input part 12. FIG.

  The “registration” button 131e is a button for instructing to start recording the notification message. The “registration end” button 131f is a button for instructing the end of recording of the notification message. The “end” button 131g is a button for instructing the end of report registration.

In the transmission destination input column 131a, the reproduction timing input column 131b, and the deletion timing input column 131c of the notification registration screen 131, when information on the transmission destination, the reproduction timing, and the deletion timing is input by the input unit 12, the input information (the notification) Information) is stored in the RAM 16 (step S3).
When the reproduction timing input in the reproduction timing input field 131b is “product search time”, the product code read by the barcode reader 14 is stored in the RAM 16 in addition to the transmission destination, the reproduction timing, and the deletion timing.

  Next, when the “registration” button 131e is pressed by the input unit 12 (step S4; YES), the notification message is recorded by the voice input unit 18 (step S5). For example, a message prompting the recording of a notification message such as “Please tell me the notification message” is displayed on the display unit 13. When the notification message is uttered by the store manager or the like, the voice of the uttered notification message is input as voice data by the voice input unit 18 and stored in the RAM 16. When the “registration end” button 131f is pressed by the input unit 12 (step S6; YES), the recording is stopped (step S7), and the process proceeds to step S8.

  In step S8, an audio file (report message file 262) having a predetermined data format is created based on the recorded audio data, and stored in the RAM 16 together with the file name (step S8). The created notification message file 262 is transmitted to the server 2 by the wireless communication unit 15, and a registration request for the notification message file 262 is made (step S9).

  In the server 2, when the notification message file 262 and the registration message file 262 request from the portable terminal 1 are received, the notification message file 262 received by the communication unit 24 is registered (stored) in the storage unit 26. The When registration of the notification message file 262 is completed, a registration completion notification is transmitted to the mobile terminal 1 that is the transmission source.

  Further, the notification information stored in the RAM 16 (the transmission source (user ID of the user who has logged into the portable terminal 1), the transmission destination, the information indicating the reproduction timing, the information indicating the deletion timing, the product code (the reproduction timing is “ In the case of “product search”), the notification message file name) is transmitted to the server 2 by the wireless communication unit 15, and the server 2 is requested to add the record of the notification information to the notification information file 261 (step S10). ).

  When the server 2 receives the notification information from the mobile terminal 1 and the request for adding the record of the notification information, the server 2 transmits the notification information record received from the mobile terminal 1 in response to the request from the mobile terminal 1. It is additionally registered in the information file 261. When the additional registration is completed, a record addition completion notification is transmitted to the mobile terminal 1.

  When the registration completion notification and the record addition completion notification are received from the server 2, the notification registration screen 133 of the display unit 13 is in an initial state, and the notification information and the notification message file 262 temporarily stored in the RAM 16 are deleted ( Step S11). As a result, the next notification information and the notification message file 262 can be registered.

  Until the “end” button 131g is pressed by the input unit 12, the processing from step S3 to step S11 is repeatedly executed. When the “end” button 131g is pressed by the input unit 12 (step S12; YES), the notification registration process is ended.

(Operation of mobile terminal 3)
Next, the notification reproduction operation in the portable terminal 3 will be described.
7A to 7B show a flowchart of the notification reproduction process executed by the CPU 31 when the power is turned on by the power supply unit 301 in the mobile terminal 3. The notification reproduction process is executed in cooperation with the CPU 31 of the portable terminal 3 and the notification reproduction application.

  First, the notification playback application is activated (step S21). Next, the generation of a predetermined notification message reproduction candidate timing is awaited (step S22). The reproduction candidate timing is as described above.

  If it is determined that the reproduction candidate timing has occurred (step S22; YES), it is determined whether the occurrence timing is any of when logging in, starting the business application, ending the business application, or searching for a product. If it is determined that any one of them (step S23; YES), the process proceeds to step S24.

  In step S24, the wireless communication unit 35 reads the information indicating the generated reproduction candidate timing and the information specifying the user who is logged in from the mobile terminal 3 (logged-in user), specifically, read from the RAM 36. The user ID of the logged-in user is transmitted to the server 2, and the information indicating the generated reproduction candidate timing matches the “reproduction timing” and the user ID of the logged-in user matches the “transmission destination”. A search from the notification information file 261 is requested (step S24).

  In the server 2, when the information indicating the reproduction candidate timing, the user ID of the logged-in user, and the search request are received from the portable terminal 3, the information indicating the reproduction candidate timing received from the portable terminal 3 and the “reproduction timing” are The notification information file 261 is searched for a record that matches and the user ID of the logged-in user and the “transmission destination” match. If the corresponding record exists as a result of the search, the communication unit 24 transmits the record to the mobile terminal 3. If the corresponding record does not exist, the communication unit 24 notifies the mobile terminal 3 to that effect.

  In step S25, it is determined whether or not the corresponding record exists in the server 2 in accordance with the response from the server 2 received by the wireless communication unit 35. If there is no record corresponding to the server 2 (step S25; NO), the process returns to step S22. When the record corresponding to the server 2 exists and the record corresponding to the server 2 is received (step S25; YES), the wireless communication unit 35 corresponds to the received record (that is, “ The request message message file 262 acquisition request is transmitted to the server 2, and the message message file 262 is acquired from the server 2 and stored in the storage unit 37 (step S26). .

  When the notification message file 262 is acquired, the fact that the notification message is reproduced and the transmission source of the acquired notification message file 262 are displayed on the display unit 33, and the voice based on the acquired notification message file 262 is output as a voice output unit. 39 (step S27). That is, the acquired message message file 262 is reproduced. Further, the current date and time in the time measuring unit 302 is acquired as the reproduction date and time.

  FIG. 8 shows a screen display example displayed on the display unit 33 in step S27. For example, a notification message such as “replay notification” is reproduced, and a transmission source of a message such as “There is a notification from Mr. B” is displayed. The voice output unit 39 outputs a notification message such as “There is an athletic meet today and the store is crowded”.

  When the notification message file 262 is reproduced, information on the transmission source, file name, reproduction date, etc. of the notification message file 262 is additionally registered in the reproduction history file 371 stored in the storage unit 37 (step S28).

  FIG. 9 shows a data storage example of the reproduction history file 371. As shown in FIG. 9, the reproduction history file 371 stores the “sender”, “information message file name”, and “reproduction date / time” of the reproduced message message file 262 in association with each other.

  Next, the “deletion timing” of the record received from the server 2 in step S26 is referred to, and the deletion timing of the reproduced message message file 262 is determined (step S29). When the deleted timing of the reproduced notification message file 262 is “log off” (step S29; log off), the process returns to step S22.

  On the other hand, if the deleted timing of the reproduced message message file 262 is “after reproduction” (step S29; after reproduction), the wireless communication unit 35 transmits the record received in step S25 to the server 2, and the record Is deleted from the notification information file 261 and the corresponding notification message file 262 is deleted (that is, the notification message file name matches the “message message file name” of the record) (step S30). In the server 2, when a record deletion request and a file deletion request are received from the mobile terminal 3, the received record is deleted from the notification information file 261, and a record deletion completion notification is transmitted to the mobile terminal 3 by the communication unit 24. The Further, the corresponding notification message file 262 is deleted from the storage unit 26, and a file deletion completion notification is transmitted to the mobile terminal 3 by the communication unit 24.

  When the wireless communication unit 35 receives the record deletion completion notification and the file deletion completion notification, the record corresponding to the notification message file 262 received in step S25 is deleted from the reproduction history file 371 in the storage unit 37 (step S31). ). Then, the process returns to step S22.

  On the other hand, in step S23, when it is determined that the timing of occurrence is not at the time of login, at the start of the business application, at the end of the business application, or at the product search (that is, at the time of logoff) (step S23; NO) ) The wireless communication unit 35 transmits to the server 2 information for identifying the user who is logged in from the portable terminal 3 (the logged-in user), specifically, the user ID of the logged-in user read from the RAM 36. Then, a search from the notification information file 261 for a record in which the user ID of the logged-in user and the “transmission destination” match is requested (step S32).

  In the server 2, when a search request or the like from the mobile terminal 3 is received, a record in which the user ID received from the mobile terminal 3 matches the “transmission destination” is searched from the notification information file 261. If the corresponding record exists as a result of the search, the communication unit 24 transmits the record to the mobile terminal 3. If the corresponding record does not exist, the communication unit 24 notifies the mobile terminal 3 to that effect.

In step S33, it is determined whether or not the corresponding record exists in the server 2 in accordance with the response from the server 2 received by the wireless communication unit 35. When the record corresponding to the server 2 does not exist (step S33; NO), the notification reproduction process ends. When the record corresponding to the server 2 exists and the record corresponding to the server 2 is received (step S33; YES), the process proceeds to step S34.
In step S34, it is determined whether or not the “reproduced flag” of the received record is “done”. When the “reproduced flag” of the received record is “completed” (step S34; YES), the process proceeds to step S37.

  On the other hand, when the “reproduced flag” of the received record is “not yet” (step S34; NO), the wireless communication unit 35 corresponds to the received record (the “report message file name of the received record”). The request message acquisition message file 262 is transmitted to the server 2, and the notification message file 262 is acquired from the server 2 (step S35). The acquired notification message file 262 is reproduced by outputting the sound by the sound output unit 39 (step S36), and the process proceeds to step S37.

  In step S37, the record received in step S33 is transmitted to the server 2 by the wireless communication unit 35, and the record is deleted from the notification information file 261 and corresponding (that is, the notification message file name is “ It is requested to delete the notification message file 262 (which matches the notification message file name) (step S37). In the server 2, when a record deletion request and a file deletion request are received from the mobile terminal 3, the received record is deleted from the notification information file 261, and a record deletion completion notification is transmitted to the mobile terminal 3 by the communication unit 24. The Further, the corresponding notification message file 262 is deleted from the storage unit 26, and a file deletion completion notification is transmitted to the mobile terminal 3 by the communication unit 24.

  When the wireless communication unit 35 receives the record deletion completion notification and the file deletion completion notification, the record corresponding to the notification message file 262 that has been deleted from the server 2 is deleted from the reproduction history file 371 in the storage unit 37 ( Step S38).

In the next step S39, it is determined whether or not the processing has been completed for all the records received in step S32. If it is determined in step S39 that the processing has not been completed for all records (step S39; NO), the processing returns to step S34.
Then, the processing of step S34 to step S38 is repeatedly executed for all the records received in step S32, and if it is determined that the processing is completed for all the records (step S39; YES), the notification reproduction processing is ended. .

In the portable terminal 3, the notification message file 262 registered in the reproduction history file 371 can be reproduced again based on the instruction from the input unit 32.
FIG. 10 shows a flowchart of notification history reproduction processing executed by the CPU 31 when the portable terminal 3 is instructed to replay the notification from the reproduction history by the input unit 32. The report history reproduction process is executed in cooperation with the CPU 31 of the mobile terminal 3 and the report history reproduction application.

First, the notification history reproduction application is activated (step S41). Next, the reproduction history file 371 in the storage unit 37 is read, and the reproduction history list screen 332 is displayed on the display unit 33 (step S42).
FIG. 11 shows an example of the reproduction history list screen 332 displayed on the display unit 33 in step S42. As shown in FIG. 11, the playback history list screen 332 displays the playback history list including the playback source of the played notification message file 262 and the playback date, and playback of the notification message file 262 corresponding to the selected history. A “play” button 332a for instructing is displayed. By selecting one of the playback histories from the list of playback histories using the input unit 32 as selection input means, it is possible to select the notification message file 262 to be played back again.
In the next step S43, a file name or the like is selected from the reproduction history list screen 332 by the input unit 32 as selection input means, and it is determined whether or not the “reproduction” button 332a is pressed.

  When a file name or the like is selected from the reproduction history list screen 332 by the input unit 32 as selection input means and the “reproduction” button 332a is pressed (step S43; YES), a notification message file corresponding to the selected reproduction history Audio based on H.262 is output by the audio output unit 39 (step S44). That is, the notification message file 262 is reproduced. Then, the report history reproduction process ends.

(Operation of server 2)
Next, the operation in the server 2 will be described.
FIG. 12 shows a flowchart of server processing executed by the CPU 21 of the server 2. The server process starts when the power is turned on and ends when the power is turned off.

  First, in step S51, it is determined whether or not various requests from the portable terminal 1 or the portable terminal 3 are received by the communication unit 24. When various requests from the mobile terminal 1 or the mobile terminal 3 are received by the communication unit 24 (step S51; YES), the content of the received request is determined (step S52).

  If it is determined that the request received by the communication unit 24 is a request to add a record to the notification information file 261 (step S52; record addition request), a notification information file record registration process is executed (step S53). Specifically, the record of the notification information received by the communication unit 24 is additionally registered in the notification information file 261. When the additional registration is completed, a record addition completion notification is transmitted to the mobile terminal 1 or 3 that is the transmission source.

  When it is determined that the request received by the communication unit 24 is a request for registering the notification message file 262 (step S52; message registration request), a notification message file registration process is executed (step S54). Specifically, the notification message file 262 received by the communication unit 24 is stored in the storage unit 26. When registration of the notification message file 262 is completed, a registration completion notification is transmitted to the mobile terminal 1 or 3 that is the transmission source.

  When it is determined that the request received by the communication unit 24 is a record search request from the notification information file 261 (step S52; record search request), a notification information file search process is executed (step S55). Specifically, in the notification information file 261, a search is performed for a record that matches the conditions (reproduction timing, transmission destination, etc.) received from the mobile terminal 1 or 3 by the communication unit 24, and a record that matches the conditions is searched. In this case, the information on the record is returned to the transmission source portable terminal 1 or 3 by the communication unit 24. When a record matching the condition is not retrieved, a response indicating that is returned to the portable terminal 1 or 3 that is the transmission source.

  If it is determined that the request received by the communication unit 24 is an acquisition request for the notification message file 262 (step S52; message acquisition request), the notification message file transmission process is executed (step S56). Specifically, the notification message file 262 corresponding to the notification message file name received by the communication unit 24 is read from the storage unit 26 and transmitted to the mobile terminal 1 or 3 that is the transmission source by the communication unit 24. In addition, the “reproduced flag” of the record in which the notification message file name received in the notification information file 261 matches the “report message file name” is changed to “completed”.

  When it is determined that the request received by the communication unit 24 is a record deletion request from the notification information file 261 (step S52; record deletion request), a notification information file record deletion process is executed (step S57). Specifically, a record whose content matches the record received by the communication unit 24 is deleted from the notification information file 261. When the record deletion is completed, a record deletion completion notification is transmitted to the mobile terminal 1 or 3 that is the transmission source.

  When it is determined that the request received by the communication unit 24 is a request to delete the notification message file 262 (step S52; message deletion request), a notification message file deletion process is executed (step S58). Specifically, the notification message file 262 instructed by the communication unit 24 is deleted from the storage unit 26. When the deletion of the notification message file 262 is completed, a file deletion completion notification is transmitted to the mobile terminal 1 or 3 that is the transmission source.

  If it is determined that the request received by the communication unit 24 is another request (step S52; other request), processing according to the request is executed (step S59). For example, if the received request is a product information search request, a record whose product code matches the product code received by the communication unit 24 is searched from the product information file, and the product name of the searched record is the source name It is transmitted to the portable terminal 1 or 3. If the received request is an order information registration request, a record whose product code matches the product code received by the communication unit 24 is searched from the order information file, and the mobile terminal 1 or 3 is included in the searched record. The number of orders sent from is registered.

  As described above, according to the store system 100, when the notification information including the reproduction timing and the transmission destination is input by the input unit 12 in the portable terminal 1 and the notification message is input by the voice input unit 18, the input is performed. The notification information and the notification message file 262 are transmitted to the server 2. In the server 2, a record is added to the notification information file 261, the received notification information is additionally registered, and the notification message file 262 is stored in the storage unit 26. When a predetermined timing occurs in the mobile terminal 3, the server 2 is requested to provide a notification message file 262 corresponding to the user who logged in from the mobile terminal 3 with the generated timing as the playback timing. When the notification message file 262 is received from the server 2, the received notification message file 262 is output by the voice output unit 39.

  Therefore, since the notification message registered in the server 2 is reproduced in the portable terminal 3 when the specified reproduction timing occurs during the login of the user specified as the transmission destination, the message to be notified in the store It is possible to reliably communicate to the person who wants to tell at the timing to tell.

  For example, a playback timing is designated from predetermined timings including at least one of when a user logs in, logs off, when various business applications are started, when various business applications are terminated, and when a product is searched from the mobile terminal 3 Therefore, the notification message can be transmitted at the timing at which the notification is desired from among these timings.

  For example, if you register a notification message such as “Today is an elementary school athletic meet, the store is crowded” with the store shift of the next day as the destination and the playback timing as the login time, When you try to log in and start business, you can tell that the store is crowded that day. The store clerk can plan and act on the day's work taking into account that day will be crowded.

  Also, for example, if you register a notification message such as “The shelf position of △△ has moved to ○” with the sales clerk of the next day as the transmission destination and the start time of the ordering application as the playback timing, When the shift clerk activates the ordering application, it is possible to transmit that the position of the shelf of ΔΔ has been moved to ○. The store clerk can perform ordering work without losing the position of the shelf.

  In addition, for example, you can register a notification message instructing the work to be performed next, such as “Please inspect next”, with the sales clerk of the current day as the destination and the end of each business application as the playback timing. For example, every time a certain task is completed, the store clerk can be instructed on the next task to be performed. The store clerk can carry out the work without making a mistake in the next work.

  In addition, for example, if you register a message such as “You do not have to place an order for this product” with the clerk of the person in charge of ordering as the destination and the product search time for the specified product code as the playback timing, When a person tries to place an order for a target product, it can be communicated that no order is needed. Therefore, it is possible to reliably prevent ordering.

  Also, for example, if you register a notification message such as “Thank you for your hard work. Next shift is ○ day” with the store clerk of the shift of the day as the destination and the playback timing as the logoff time, Can tell the day of the shift. The store clerk can confirm the next shift.

  In addition, when the user logs off from the mobile terminal 3, the notification message file 262 that is not reproduced is output by the voice output unit 39 among the notification message files 262 to which the user who logs off is the transmission destination. All of the notification messages addressed to the user can be transmitted to the user, and the leakage of the notification can be prevented.

  Further, the portable terminal 3 stores the reproduction history of the reproduced message message file 262 in the reproduction history file 371 of the storage unit 37, and reproduces the message file 262 again according to an instruction from the input unit 32. Therefore, the user can repeatedly confirm the content of the notification message.

  Further, since the notification message, the reproduction timing, and the like can be input from the mobile terminal 1, the notification message can be registered anywhere in the store.

In addition, the description content in the said embodiment is a suitable example of the store system 100 which concerns on this invention, and is not limited to this.
For example, in the above-described embodiment, the description information and the notification message are input by the mobile terminal 1. However, the apparatus for inputting the notification information and the notification message is not limited to the mobile terminal 1. For example, the server 2 may include a voice input unit, and the server 2 may directly input the notification information and the notification message.

  Moreover, in the said embodiment, it is set as the structure which can input both the reproduction timing and transmission destination of the notification message file 262 with the portable terminal 1, and in the server 2, the reproduction timing and transmission destination information of the notification message file 262 are stored. Although it is configured to manage, in the mobile terminal 1, only the reproduction timing of the notification message file 262 is input, and the server 2 stores and manages the notification message file 262 in association with information indicating the reproduction timing. Good. In such a configuration, when the reproduction timing occurs in the mobile terminal 3, the notification message file 262 is reproduced regardless of the logged-in user. For example, in a store where the mobile terminal 3 is a mobile terminal that is reused between part-time job clerk and tells a part-time job clerk who has entered the shift without specifying an individual, the report in the store should be reported It is possible to reliably transmit at the timing.

  In addition, the detailed configuration and detailed operation of each device constituting the store system 100 can be changed as appropriate without departing from the spirit of the invention.

1, 3 Mobile terminal 11, 31 CPU
12, 32 Input unit 13, 33 Display unit 14, 34 Bar code reader 15, 35 Wireless communication unit 16, 36 RAM
17, 37 Storage unit 18, 38 Audio input unit 19, 39 Audio output unit 101, 301 Power supply unit 102, 302 Timing unit 103, 303 Bus 2 Server 21 CPU
22 Input unit 23 Display unit 24 Communication unit 25 RAM
26 Storage Unit 261 Report Information File 262 Report Message File 27 Bus N Communication Network AP Access Point

Claims (10)

An information management device capable of transmitting and receiving various information to and from a terminal device,
For each user identification information of a plurality of users, and message storing means for a plurality of message information, in association with any of the plurality of operation processing status of the terminal device the user is using,
From the terminal device, the user of the user operation processing at the terminal device is using the operation processing status of the terminal device transmitted automatically when changes to a predetermined operation processing status, the terminal device When the identification information is transmitted, receiving means for receiving the operation processing status and the user identification information in the terminal device ;
The operation processing status of the terminal device received by the receiving means among the plurality of operation processing statuses stored in the message storage means corresponding to the user identification information that matches the user identification information received by the receiving means. A search means for searching for an operation processing status that matches
When searching for a matching operation processing status by the search means, output control means for transmitting message information stored in correspondence with the searched operation processing status to the terminal device and outputting a message;
An information management device comprising: Wherein the predetermined operation processing status, the operation processing state when the user logs in, or the terminal device is the operation processing status at the time of start or end the predetermined application to the terminal device,
The information management apparatus according to claim 1. The message information is message information by voice message,
The output control means controls the terminal device to output the message information as voice;
The information management apparatus according to claim 1, wherein the information management apparatus is an information management apparatus. When the user identification information of the user is automatically transmitted from the terminal device when the user using the terminal device logs off, the reception unit receives the user identification information;
When the output control means receives the user identification information, the output control means transmits a plurality of message information stored in the message storage means corresponding to the user identification information that matches the user identification information to the terminal device. And control to output an unoutput message in the terminal device,
The information management apparatus according to any one of claims 1 to 3. A plurality of message information for each user identification information with the information management apparatus or the association with each of a plurality of operation processing status of the terminal device, a terminal device capable of transmitting and receiving information,
In the terminal device , detection means for detecting whether or not the operation processing in the terminal device has changed to a predetermined operation processing status ;
When it is detected by the detection means that the state has changed to a predetermined operation processing status, the operation processing status in the terminal device after the change is indicated to the information management device together with user identification information of a user who uses the terminal device. A transmission means for transmitting to,
The operation is performed when the information management device side stores an operation processing status that matches the operation processing status of the terminal device in the transmission among a plurality of operation processing statuses stored corresponding to the user identification information. When message information corresponding to the processing status has been transmitted , message output means for receiving the message information and outputting the message information;
A terminal device comprising: When a user logs off from the terminal device, by transmitting the user identification information of the user to the information management device, receives the message information corresponding to the user identification information stored in the information management device Receiving means for
Second message determination means for determining the presence or absence of message information not output in the terminal device among the message information received by the reception means ;
Further comprising
The message output means outputs the message information when it is determined by the second determination means that there is message information not output in the message information for the user identification information.
The terminal device according to claim 5. Wherein the predetermined operation processing status, the operation processing state when the user logs in with respect to the terminal device or the terminal device is the operation processing status at the time of start or end the predetermined application,
The terminal device according to claim 5 or 6, wherein The message information is message information by voice message,
The message output means outputs the message information by voice.
The terminal device according to claim 5, wherein: A program for controlling a computer of an information management device capable of transmitting and receiving various information to and from a terminal device,
The computer,
For each user identification information of a plurality of users, a plurality of message information, message storage means for either the association with each of a plurality of operation processing status of the terminal device the user is using,
From the terminal device, the user of the user operation processing at the terminal device is using the operation processing status of the terminal device transmitted automatically when changes to a predetermined operation processing status, the terminal device Receiving means for receiving the operation processing status and user identification information in the terminal device when the identification information is transmitted ;
The operation processing status of the terminal device received by the receiving means among the plurality of operation processing statuses stored in the message storage means corresponding to the user identification information that matches the user identification information received by the receiving means. Search means for searching for operation processing status that matches
An output control means for transmitting message information stored in correspondence with the searched operation processing status to the terminal device and outputting a message when searching for a matching operation processing status by the search means;
A computer-readable program designed to function as a computer. A plurality of message information for each user identification information with the information management apparatus or the association with each of a plurality of operation processing status of the terminal device, for controlling the computer of the transmission and reception is a terminal device capable of information A program,
The computer,
In the terminal device , detection means for detecting whether or not the operation processing in the terminal device has changed to a predetermined operation processing situation ,
When it is detected by the detection means that the state has changed to a predetermined operation processing status, the operation processing status in the terminal device after the change is indicated to the information management device together with user identification information of a user who uses the terminal device. A transmission means for transmitting to the
The operation is performed when the information management device side stores an operation processing status that matches the operation processing status of the terminal device in the transmission among a plurality of operation processing statuses stored corresponding to the user identification information. If message information corresponding to the processing status has been transmitted , message output means for receiving the message information and outputting the message information;
A computer-readable program designed to function as a computer.

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