JP5199600B2 - Remote management network system for building management - Google Patents

Description

  The present invention relates to a remote management network system for building management work, and in particular, the manager of a contractor who has received an order for building management work remotely manages the building management work of the field worker and the business report to the orderer. The present invention relates to a remote management network system for building management operations.

  An owner of an office building, for example, places an order with a building management company, which is a contractor, for maintenance of equipment such as an elevator and an air conditioning facility of the office building as an orderer. The building management company appoints on-site workers in each office building, etc., and takes charge of the building management work on a permanent or patrol basis.

  The field worker first creates the building management process. This process consists of a work start date, a schedule for each process, and a work end date. In addition, the person in charge of the field work must report the work progress status to the orderer and obtain approval, and after completion of the building management work, must submit the work report to the orderer and obtain approval. The building management company appoints on-site engineers for building management work from in-house technicians, but may request engineers from outside contractors.

  In a building management company, it is common for managers in the supervision department to circulate periodically to check work information such as the progress of work in office buildings. Moreover, depending on the case, it may be left to a field worker without performing regular patrol.

  On the other hand, Patent Literature 1 discloses a building management support system that can smoothly manage building inspection and maintenance. Here, the building management support system includes means for creating a work schedule, means for accepting input of daily work data, means for updating the work diary database, and means for searching the work diary database and outputting the results.

JP 2002-251443 A

  The building management work is a work on site, and is processed between the orderer and the person in charge of the field work, and it is difficult for the building management company to properly grasp the state of the building management work of the field work person. For this reason, there is a possibility that a contract defaulting work by a field worker will occur.

  In addition, when a request is made to an engineer of an outside supplier, the quality of the person in charge of the field work dispatched by the supplier may not be properly grasped in advance. For this reason, it is difficult for the building management company to appropriately manage the building management work of the person in charge of the field work, and there is a risk of receiving a complaint from the orderer.

  The purpose of the present application is to solve this problem and provide a remote management network system for building management work in which the manager of the supervision department remotely manages the work management of the field workers and the work report to the orderer. is there.

(1) The present invention includes a worker terminal, an orderer terminal, an administrator terminal, and a processor, each of the worker terminal, the orderer terminal, and the administrator terminal. And an ASP server connected via a public communication line, and the processor includes a work information input table including an item indicating whether there is a delay in the progress status of the building management work and an item indicating the cause of the delay The work information input table is input to the work information input table by transmitting work information related to building management work to the work information input table via a public communication line. An item indicating whether or not there is a delay in the progress status of the building management work based on the input work information input table, the received work information input table is received via a public communication line; Instruction information input table including items indicating the presence or absence of items and claims generated indicating the cause of the serial delay, and transmitted to the purchaser terminal via a public communication line, whether the delay the progress of management of the building was inputs instruction information indicating whether or not to approve for items and the working information for each item indicating the cause of the delay in the instruction information input table indicating Rutotomoni, claims generation direction information indicating the occurrence of complaints is input to the instruction information input table, characterized in that said processor transmits the instruction information and the complaint generation direction information is input to the instruction information input table, the management terminal via the public communication line And

(2) In the remote management network system for building management work according to (1) above , the processor indicates, from the work information input table, data indicating that a delay has occurred in the progress status of the building management work with respect to the process, and When data indicating that the delay is not accepted is read from the instruction information input table , the processor transmits a warning message to the worker terminal and the administrator terminal via a public communication line, and the work It is preferable not to allow modification of the building management work process of the information input table .

(3) In the above (1) or (2) any of the building management business remote management network system of, when the processor has read the data that indicates the possibility of accepting a delay from the instruction information input table, said It is preferable that the processor does not transmit a warning message to the worker terminal and the manager terminal, and permits modification of the building management work process of the work information input table .

(4) In the remote management network system for building management work according to any one of (1) to (3) above, the processor submits a work report created after completion of the building management work to the work information input table. When it is determined that the date has not been input by a predetermined time limit, the processor preferably transmits a warning instruction to the worker terminal and the manager terminal via the public communication line .

(5) In the remote management network system for building management work according to any one of (1) to (4) above, when the processor reads an approval instruction from the instruction information input table , the processor It is preferable to transmit an approval instruction to the worker terminal and the administrator terminal via the communication line .

In (6) above (1) to (5) any one of the building management business remote management network system of the processor, by the specified date to the work information input table, the building management business process, the process When the processor determines that any of the progress status of the job and the submission date of the work report created after the end of the building management operation is not input, the processor uses the public communication line and the worker terminal and the manager terminal. It is preferable to send a warning instruction to.

(7) In the remote management network system for building management work according to (6) above , the processor counts the number of warning instructions transmitted, and when the number exceeds a predetermined value, the processor It is preferable to send an instruction to change the person in charge of field work to the administrator terminal via the communication line .

(8) In the remote management network system for building management work according to any one of (1) to (7) above, when the processor reads out the occurrence of a complaint from the instruction information input table , the processor It is preferable to send an instruction to respond to the complaint to the worker terminal and the manager terminal via the communication line .

(9) In the building management business remote management network system of the above (8), said processor, when counting the number of instructions of claim received, the number of times exceeds a predetermined value, the processor, public communication It is preferable to send an instruction to change the person in charge of field work to the manager terminal via the line .

  With the above configuration, the remote management network system for building management work is constructed so that on-site workers, orderers, and managers can access the ASP server. It is possible to receive and grasp work information and instruction information input by the orderer, and it is possible to receive and manage warnings transmitted from warning transmission means and instruction information transmitted from instruction transmission means Become.

  As described above, according to the remote management network system for building management work according to the present invention, the manager of the supervision department can remotely manage the work of the field worker and the work report to the orderer. It becomes possible.

  Hereinafter, embodiments of a remote management network system for building management work according to the present invention will be described in detail with reference to the drawings.

  FIG. 1 shows a schematic configuration of one embodiment of a remote management network system for building management work. In the remote management network system 1 for building management work, an ASP server 7 installed in an ASP data center 22, an operator terminal 11, an orderer terminal 12, and an administrator terminal 13 constitute a network by a public communication line 10. To do. The field worker 14, the orderer 15, and the manager 16 access the ASP server 7 from the respective terminals 11, 12, and 13 through the public communication line 10, and use the application server of the ASP server 7 through the browser. Use a working data entry program. Here, the manager 16 means a person in charge of the inspection department at the site of the building management company 21. In addition, the remote management network system 1 for the building management business includes a person in charge of the sales department of the building management company 21 who contracts the building management business with the orderer 15 and sends out the invoice after the management business is completed. good.

  The ASP server 7 includes work information input means 2, instruction information input means 3, warning transmission means 4, instruction transmission means 5, and management work database 6. Actually, each of the person in charge terminal 11 and the orderer terminal 12 is incorporated in the remote management network system 1 for a plurality of building management tasks, but in FIG. Only the customer terminal 11 and the orderer terminal 12 are shown.

  The work information input means 2 of the ASP server 7 causes the field worker 14 to input work information related to building management work. FIG. 2 shows one embodiment of the work information input table 8 provided on the ASP server 7 by the building management company 21 and displayed on each terminal 11, 12, 13. In this embodiment, work information input fields 19a to 19i are set. In other words, columns for classification 19a, work name 19b, and period 19c for specifying the building management work are provided. In addition, columns of an order date 19d, a contract period 19e, and a scheduled end date 19f related to the process are provided in the work information related to the building management work. In addition, a progress status 19g column for the progress status for the process is provided, and a report submission date 19h column for a work report created after the end of the building management operation is provided. Further, a column of the cause 19i of the delay related to the work delay is provided. In addition to these items, the work information input table 8 may include, for example, a column for identifying a requested supplier and a column for indicating an order amount.

  The field worker 14 inputs the date and time in predetermined item fields such as the order date 19d, the contract period 19e, the scheduled end date 19f, and the report submission date 19h before the start of the building management work. The field worker 14 inputs the work progress status in the progress status 19g field as appropriate. Further, when a work report is prepared and submitted to the orderer 15 after the building management work is completed, the date and time is entered in the column for the report submission date 19h.

  The instruction information input means 3 of the ASP server 7 causes the orderer 15 to input instruction information for the work information. FIG. 3 shows an embodiment of the instruction information input table 9 provided on the ASP server 7 by the building management company 21 and displayed on each terminal 11, 12, 13. In the present embodiment, the instruction information input table 9 is input by a touch panel method. In this embodiment, items such as a schedule delay 17a, a cause of delay 17b, a work report 17c, and a complaint 17d are set as the management item column 17. In the instruction information input table 9 of this embodiment, an instruction item column 18 is set corresponding to each management item column 17. Further, the management item column 17 is linked with a related column of the work information input table 8. For example, in the column of the delay 17a of the schedule of FIG. 3, “Unstarted” of the progress status 19g shown in FIG. 2 is displayed, and in the column of the cause of delay 17b of FIG. 3, the cause 19i of the delay shown in FIG. “2006/2/18 Unit 3 failure” is displayed in conjunction. The orderer 15 selects instruction information for these pieces of work information from the options provided in the instruction item column 18, and clicks the area.

  FIG. 4 shows a flow of work information and instruction information in the remote management network system 1. The work information input to the work information input table 8 by the field worker 14 can be viewed by the orderer 15 by accessing the ASP server 7 via the public communication line 10. The orderer 15 inputs instruction information for the information in the management item column 17 input to the instruction information input table 9 based on the work information input table 8. From the work information input by the field worker 14 to the work information input table 8 and the instruction information input by the orderer 15 to the information in the management item column 17 of the instruction information input table 9, the building management work is remotely controlled. To grasp from.

  FIG. 5 shows a flow of a warning transmitted from the warning transmission unit 4 and instruction information transmitted from the instruction transmission unit 5 in the remote management network system 1. The manager 16 remotely manages the building management work from the warning transmitted from the warning transmission unit 4 and the instruction information transmitted from the instruction transmission unit 5.

  The warning sending means 4 of the ASP server 7 sends a warning to the worker terminal 11 and the manager terminal 13 based on the work information related to the building management work. For example, the warning transmission means 4 is a person in charge of work when there is a delay in the progress of the building management work with respect to the process and the orderer 15 does not input an instruction to approve the delay by the instruction information input means 3. A warning message is transmitted to the terminal 11 and the administrator terminal 13, and correction of the building management work process by the site worker 14 is not permitted. Further, when a delay occurs in the progress status of the building management work with respect to the process and an instruction for accepting the delay is input by the orderer 15, the warning transmission means 4 is connected to the work person in charge terminal 11 and the management. The warning message is not transmitted to the operator terminal 13 and the correction of the process of the building management work by the field worker 14 is permitted.

  That is, when a delay occurs in the progress of the building management work, or when the delay is not a problem for the orderer 15, the orderer 15 delays the schedule in the instruction information input table 9 shown in FIG. Click on the "Accept" area in the column 18a. If the cause of the delay is on the orderer 15 side, the orderer 15 clicks the “acknowledge” area in the column of the delay 18b of the schedule in the instruction information input table 9 shown in FIG. With these operations, the warning transmission means 4 recognizes that the delay is not a warning target and does not send a warning message. Further, when the orderer 15 clicks the “acknowledge” icon in the column 18a or 18b, the warning dispatcher 4 corrects the building management work process in consideration of the delay situation by the site worker 14 Is permitted, and the column of the scheduled end date 19f of the work information input table 8 shown in FIG.

  On the other hand, when a delay occurs in the progress status of the building management work, if the delay becomes a problem for the orderer 15, the orderer 15 sets the schedule delay 18a in the instruction information input table 9 shown in FIG. Click on the "Disagree" area in the column. Alternatively, when the cause of the delay is on the site worker 14 side, the orderer 15 clicks the “disapproved” area in the column of the delay 18b of the schedule in the instruction information input table 9 shown in FIG. With these operations, the warning transmission unit 4 recognizes that the delay is a warning target, and transmits a warning message. Further, when the orderer 15 clicks on the “I do not accept” area 18a or 18b, the site worker 14 is prohibited from modifying the building management work process in consideration of the delay situation, as shown in FIG. The column of the scheduled end date 19f of the work information input table 8 shown in FIG.

  As described above, the administrator 16 can properly grasp that a delay has occurred in the field by the remote management network system 1. Further, it can be recognized whether the cause of the delay is on the orderer 15 side or on the site worker 14 side. Further, it is possible to confirm whether or not the delay is serious for the orderer 15. Thus, the administrator 16 can quickly take appropriate measures based on these pieces of information.

  Further, the warning transmission means 4 can be used by the site worker 14 to determine whether the building management work process, the progress of the process, and the work report submitted date after the building management work is completed by a predetermined date. When is not input, a warning instruction is transmitted to the worker terminal 11 and the administrator terminal 13. That is, the schedule management does not function when the building management work process is not input in advance. Furthermore, the warning transmission means 4 counts the number of instructions of the transmitted warning, and when the number exceeds the predetermined value, transmits an instruction to change the person in charge of field work 14 to the manager terminal 13. The warning transmitted by the warning transmission means 4 can be set in addition to those related to the delay of the building management work process described above or related to the date input. When there are many such warnings, the manager 16 can take measures such as changing the field worker 14 depending on the state of transmission of the warnings.

  The instruction transmission means 5 of the ASP server 7 transmits the instruction information of the orderer 15 to the person-in-charge terminal 11 and the administrator terminal 13. For example, the instruction sending means 5 creates a work report created by the site worker 14 after the building management work is completed by a predetermined time limit, and the orderer 15 inputs an approval instruction by the instruction information input means 3. The approval instruction is transmitted to the worker terminal 11 and the administrator terminal 13. As a result, it is possible to easily approve a work report that has been conventionally performed by sending documents. Further, the approval of the work report by the orderer 15 can be confirmed simultaneously by the manager 16 as well as the field worker 14.

  When the orderer 15 clicks on the complaint occurrence area in the complaint 18d column of the instruction information input table 9 shown in FIG. A complaint generation instruction is transmitted to the machine 11 and the administrator terminal 13. As a result, the orderer 15 can promptly notify the field worker 14 of the occurrence of the complaint, and can simultaneously instruct the manager 16 at the same time.

  Further, the instruction transmitting means 5 counts the number of complaint instructions transmitted from the orderer 15 and instructs the manager terminal 13 to replace the field worker 14 when the number exceeds the predetermined value. To send. When the number of complaints is large, the manager 16 can take measures such as changing the field worker 14 according to the transmission status of the complaint.

  In this way, the administrator 16 can qualitatively understand that a warning and complaint from the orderer 15 has occurred at the site by the remote management network system 1, and take appropriate measures based on these information. This makes it possible to quickly perform remote management of building management operations.

It is a block diagram which shows schematic structure of one Embodiment of the remote management network system of the building management service which concerns on this invention. It is explanatory drawing which shows one Example of the work information input table displayed on the browser of a terminal. It is explanatory drawing which shows one Example of the instruction information input table displayed on the browser of a terminal. It is explanatory drawing which shows the flow of the work information and instruction information in a remote management network system. It is explanatory drawing which shows the flow of the warning and instruction | indication information in a remote management network system.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 Remote management network system of building management business, 2 Work information input means, 3 Instruction information input means, 4 Warning transmission means, 5 Instruction transmission means, 6 Management business database, 7 ASP server, 8 Work information input table, 9 Instruction information Input table, 10 public communication line, 11 operator terminal, 12 orderer terminal, 13 administrator terminal, 14 field operator, 15 orderer, 16 administrator, 17, 17a to 17c, management items column, 18, 18a-18d Instruction field, 19, 19a-19i Work information input field, 20 office building, 21 building management company, 22 ASP data center.

Claims (9)

A worker terminal,
An orderer terminal,
An administrator terminal,
An ASP server having a processor and connected to each of the operator terminal, the orderer terminal and the administrator terminal via a public communication line;
With
The processor transmits a work information input table including an item indicating whether or not there is a delay in the progress status of the building management work and an item indicating the cause of the delay to the operator terminal via a public communication line. The work information related to the building management work is input to the work information input table.
The processor receives an input work information input table transmitted from the worker terminal, via a public communication line,
Instruction information including an item indicating whether or not there is a delay in the progress status of building management work, an item indicating the cause of the delay, and an item indicating whether or not a complaint has occurred, based on the input work information input table An input table is transmitted to the orderer terminal via a public communication line, and an item indicating whether there is a delay in the progress status of the building management work and an item indicating the cause of the delay for the work information Rutotomoni to inputs instruction information indicating whether or not to approve the instruction information input table, the claim generation direction information indicating the occurrence of complaints is input to the instruction information input table,
Wherein the processor is the instruction information and the complaint generation direction information is input to the instruction information input table, the remote management network building management operations and transmits to the management terminal through the public communication line system.   2. The remote management network system for building management business according to claim 1, wherein when the processor reads data indicating that a delay is not accepted from the instruction information input table, the processor is connected via a public communication line. A remote management network system for building management work, characterized in that a warning message is transmitted to a worker terminal and an administrator terminal, and modification of the building management work process of the work information input table is not permitted.   The remote management network system for building management work according to claim 1 or 2, wherein when the processor reads data indicating that a delay is accepted from the instruction information input table, the processor A remote management network system for building management work, wherein a warning message is not transmitted to a worker terminal and an administrator terminal, and modification of the building management work process of the work information input table is permitted.   4. The remote management network system for building management work according to claim 1, wherein the processor has a predetermined date for submitting a work report created after the building management work is completed in the work information input table. Remote management of a building management operation characterized in that, when it is determined that the input has not been made by the deadline, the processor transmits a warning instruction to a worker terminal and an administrator terminal via a public communication line Network system.   5. The remote management network system for building management work according to claim 1, wherein when the processor reads an approval instruction from the instruction information input table, the processor transmits the public information via a public communication line. A remote management network system for building management work, wherein an approval instruction is transmitted to a worker terminal and an administrator terminal.   The remote management network system for building management work according to any one of claims 1 to 5, wherein the processor includes a process of building management work and a progress status for the process by a predetermined date in the work information input table. When the processor determines that any of the submission dates of work reports created after the completion of building management work is not entered, the processor issues a warning instruction to the worker terminal and the administrator terminal via the public communication line. Remote management network system for building management business, characterized by transmitting   7. The remote management network system for building management business according to claim 6, wherein the processor counts the number of warning instructions sent, and when the number exceeds a predetermined value, the processor A remote management network system for building management work, characterized in that an instruction to change a field worker is sent to an administrator terminal via   The remote management network system for building management work according to any one of claims 1 to 7, wherein when the processor reads out an occurrence of a complaint from the instruction information input table, the processor is connected via a public communication line. A remote management network system for building management work, wherein instructions for responding to complaints are transmitted to a worker terminal and an administrator terminal.   9. The remote management network system for building management work according to claim 8, wherein the processor counts the number of received complaint instructions, and when the number exceeds a predetermined value, the processor connects a public communication line. A remote management network system for building management work, characterized in that an instruction to change the person in charge of field work is sent to an administrator terminal via the network.

Images