JP5098842B2 - Worker management system and management method thereof - Google Patents

Description

  The present invention relates to a worker management system that manages a schedule of workers using the Internet and a management method thereof.

  For example, in the security business, a security guard moves to the site and performs a security service. The current position and work status of the security guard are managed at a management base capable of performing the management business. Therefore, conventionally, in the worker management system, the position information of the worker is obtained by using a GPS (Global Positioning System) function in a mobile terminal such as a mobile phone carried by the worker, and the worker is used by using the Internet. By coordinating and managing the schedule and location information, the manager at the management site can grasp the work status of the worker who is remote from the management site, and if necessary, You can call or send an email to check your work status.

  For example, the schedule management system described in Patent Document 1 uses the wireless system such as a wireless LAN and a mobile phone in addition to the GPS function to grasp the position information of the employee and manage the employee schedule. can do.

By the way, conventionally, on the Internet, by arranging a server based on a predetermined protocol, an environment that operates based on the predetermined protocol is configured. For example, in a Web environment having a Web (World Wide Web) server, Web application (Application: AP) can be operated based on HTTP (Hypertext Transfer Protocol), and SIP-AP is operated based on SIP in a SIP environment with a Session Initiation Protocol (SIP) server. Can be made. A conventional worker management system can be constructed by such Web-AP or SIP-AP.
JP 2007-58694 JSR-000116: SIP Servlet API, Section 3.4 of the Java Community Process Program, version 2.1, Internet <URL: http://jcp.org/aboutJava/communityprocess/final/jsr116/index.html>

  In the conventional worker management system, workers can be managed by a system on the Web, and on the other hand, communication between the worker and the administrator can be performed by an IP telephone system. Is divided.

  In such a system, the administrator must visually grasp the current position and work status of many workers on the screen of the Web terminal. Is difficult.

  In addition, since the administrator cannot move away from the front of the screen of the Web terminal that displays the worker management system, the burden of labor costs on the command center of each base and the duty on duty at night increases.

  Furthermore, in order to contact the worker, the manager needs to check the telephone number one by one and make a call. This work is troublesome and may cause a mistake. In particular, when the manager is outside the company, searching for the telephone number of the worker and telephone contact are very troublesome.

  The present invention eliminates the disadvantages of the prior art, and the manager can grasp the situation of the worker more accurately, give the worker an accurate on-site instruction, and work efficiency can be improved. It is an object to provide an employee management system and a management method thereof.

  In order to solve the above-described problems, the present invention includes a worker management application that allows an administrator to manage workers in a Web environment having a Web server that operates based on HTTP (Hypertext Transfer Protocol). The employee management system connects this Web environment to a VoIP environment having a VoIP server that operates based on VoIP (Voice over Internet Protocol) via a network that implements distributed processing. A first presence management means for managing the presence information of the administrator in a VoIP environment, including an alert management application for sending an alert according to the work status of the worker and the presence status of the administrator to the administrator; The first signaling management means for managing the signaling using the VoIP server of the manager's telephone terminal and the worker's telephone terminal And a first alert management means for managing the alert management application in the Web environment, and the Web environment contains the presence information of the administrator managed by the first presence management means in the Web environment. The second presence management means for accessing from the web, the second signaling management means for using the first signaling management means from the Web environment, and the alert management application according to the access from the VoIP environment And second alert management means to be used.

  Further, in this worker management system, the alert management application includes a time stamp state monitoring means for monitoring the work state of the worker, and a telephone terminal of the manager of the alert transmission destination according to the monitoring result by the monitoring means. Search means for searching, generating means for generating an alert display sentence suitable for transmission to the administrator's telephone terminal, and transmitting means for transmitting the alert display sentence generated by the generating means to the administrator's telephone terminal; And a call means for activating 3PCC (3rd Party Call Control) in response to transmission by the sending means to make a call connection between the manager's telephone terminal and the worker's telephone terminal.

  The worker management system further includes a location information management application that manages the location information of the worker, an alert database that stores alert notification conditions corresponding to the work schedule of the worker, A stamp information database that stores stamp information including stamp position information sent from the worker, and the manager of the position information management application uses the worker management application to schedule the worker. When registering information, the site information in this schedule information is converted into location information indicated by longitude and latitude and registered as location information, and this stamp information database is accessed at predetermined intervals. A stamping information polling means for detecting the stamping information from the worker, and the stamping information. With respect to this worker whose time stamp information has been detected by the polling means, the worker schedule reference means for calling this schedule information, and for this worker whose time stamp information has been detected by this time stamp information polling means, this work Position information inquiry means for detecting distance information of the worker based on the stamp position information in the stamp information of the worker and the position information registered by the position information registration means, and the stamp information polling means Whether or not the alert determination information including at least the distance information of the worker meets the alert notification condition related to the worker stored in the alert database with respect to the worker in which the stamp information is detected by Alert determination means for determining whether or not the alert determination means visually cuts the determination result. Wherein the shown manner to the administrator.

  In addition, a worker management method in which an administrator can manage workers by a worker management application in a Web environment having a Web server that operates based on HTTP operates based on this Web environment and VoIP. Connect to a VoIP environment with a VoIP server via a network that enables distributed processing, and alert management applications in this Web environment will alert you according to the work status of this worker and the presence status of this administrator. The method also includes a first presence management step for managing the presence information of the administrator in the VoIP environment, and the VoIP of the administrator's telephone terminal and the worker's telephone terminal. A first signaling management process for managing signaling using a server in this VoIP environment, and this alert management application in this Web environment. And a first alert management step for managing the management information within the VoIP environment, and the method is for accessing the administrator's presence information managed in the first presence management step from the Web environment. A second presence management step, a second signaling management step for using the first signaling management step from the Web environment, and a second using the alert management application in response to access from the VoIP environment And an alert management process.

  Further, in this worker management method, the alert management application includes a stamping state monitoring step for monitoring the worker's work state, and a telephone terminal of the administrator of the alert transmission destination according to the monitoring result of the monitoring step. A search step for searching, a generation step for generating an alert display sentence suitable for transmission to the telephone terminal of the administrator, and a transmission step for transmitting the alert display sentence generated in the generation step to the telephone terminal of the manager And a call process for activating 3PCC in response to transmission in this transmission process to connect the telephone terminal of the manager and the telephone terminal of the worker.

  Further, the worker management method includes a first storage step of storing an alert notification condition corresponding to the work schedule of the worker in an alert database, and a stamp including stamp position information sent from the worker. A second storage step for storing information in the stamp information database, and the manager manages the location information of the worker in the Web environment by the worker management application. When registering the schedule information of the worker, a location information registration step of converting the site address in the schedule information into location information indicated by longitude and latitude and registering it as location information, and this stamp information database at predetermined intervals And the stamp information polling process for detecting the stamp information from this worker and the stamp information. With respect to this worker whose stamping information has been detected by the polling process, a worker schedule reference step for calling this schedule information, and for this worker whose stamping information has been detected, in this worker's stamping information, Based on the stamp position information and the position information registered by the position information registration means, the position information inquiry process for detecting the distance information of the worker, and the worker from which the stamp information is detected, An alert determination step for determining whether or not the alert determination information including at least the distance information of the worker is compatible with an alert issue condition related to the worker stored in the alert database, and the alert determination step Is characterized in that the judgment result is shown to the administrator so that it can be easily visually cut.

  In addition, a worker management system that includes a worker management application that allows managers to manage workers within a web environment that has a web server that operates based on HTTP operates based on this web environment and VoIP. Connected to a VoIP environment that has a VoIP server via a network that realizes distributed processing, and an alert management application that issues alert events according to the work status of this worker within this Web environment, and from this application A first presence management means for managing presence information of the administrator in a VoIP environment, including an alert workflow management application for managing processing corresponding to the alerting work related to the event in the workflow in response to the alert event And the VoIP server of the manager's telephone terminal and the worker's telephone terminal Including a first signaling management means for managing the used signaling and a first alert management means for managing the alert management application in the Web environment, and is managed by the first presence management means in the Web environment Second presence management means for accessing the presence information of the administrator from the Web environment, second signaling management means for using the first signaling management means from the Web environment, and the VoIP And a second alert management means that uses this alert management application in response to access from the environment.

  In addition, a worker management method for managing workers in cooperation between a web environment having a web server that operates based on HTTP and a VoIP environment having a VoIP server that operates based on VoIP is the web environment. When the alert management application issues an alert event according to the work status of this worker, the alert application cooperates with this alert management application and searches for alert information related to this event according to this alert event. Alert display that displays alert information corresponding to the alert event and alert response processing on the administrator terminal while registering the alert information that is the search result of the process and this linkage process in this Web server. Process and display by this display process In the case where the alert response processing is performed, a communication management step of managing a communication connection between the Web environment and the VoIP environment and making a call from an administrator is included.

  According to the worker management system of the present invention, an AP and a VoIP that are built on a Web environment and manage a worker's schedule by connecting the VoIP environment and the Web environment via a network that realizes distributed processing. APs that are built on the environment and that connect and connect administrator telephone terminals and worker telephone terminals can be linked to each other, making it easy to construct, execute, and operate a Web-VoIP integrated AP. .

  For example, an administrator of a company having a mobile employee such as a security business, a nursing care business, or a temporary staffing business can determine whether or not the employee has arrived at the site or in what state. The system automatically monitors the system and can notify the worker who needs to be contacted by the most appropriate means according to the status of the administrator. Quality can be maintained and improved. In addition, according to this system, employees who are at risk of problems can be automatically called by using 3PCC (3rd Party Call Control), so the administrator can set the phone number. This saves you from having to search and enter your phone number, and you can improve your work efficiency.

  In addition, according to the present system, the administrator can automatically receive alert notification by an optimum means according to the administrator state, so that the administrator visually confirms the worker state displayed on the Web screen. Since there is no need for monitoring, and it is possible to concentrate on other tasks, it is possible to concentrate on the main business and improve service quality.

  Furthermore, according to this system, the alert notification is transmitted to the administrator's Web terminal or mobile phone terminal according to the administrator's presence, so the administrator is not bound before the PC (Personal Computer). Employee management is possible, and it is possible to reduce the number of managers and the number of trainees.

  In addition, according to this system, the administrator can be called automatically without searching and entering the worker's mobile phone number or SIP URI of the IP phone terminal, so it is speedy and accurate. It is possible to respond to telephone calls, improving work speed, reducing the workload of managers, and focusing on the main business.

  In the worker management system of the present invention, the alert workflow application manages the alert information in cooperation with the alert management application that manages the alert event of the worker and the information registered for the worker. The workflow can be displayed on the screen in the order of work and shown to the administrator. As a result, it is possible to quickly contact the workers and report the response status by simply operating the screen according to the workflow, and it is possible to easily indicate the status of their work in color and display. It is possible to grasp the manager's response status at a glance to increase the efficiency of the trouble handling operation, and it is possible to prevent the manager from making a mistake, for example, leaving the trouble due to a mistake during a busy time.

  In the worker management system of the present invention, it is determined whether or not the alert determination information such as the distance information between the worker and the site is applicable to the alert notification condition registered in advance, and the determination result is easy. For example, “○” or “×” can be displayed on the manager screen so that it can be visually recognized. This makes it unnecessary to compare the location information stamped by the worker with the address of the work site, even when it is difficult to see the management screen from start to finish, for example, in a security business where the operations of the administrator are congested. Since the position information of the worker can be understood in an easy-to-read format, the work efficiency in managing the position information of the worker is increased. Furthermore, since the system automatically determines the difference in the distance between the worker position and the site position, it is possible to prevent mistakes that make incorrect address comparisons.

  Embodiments of a worker management system according to the present invention will now be described in detail with reference to the accompanying drawings. For example, as shown in FIG. 1, a worker management system 10 according to the present invention operates by a VoIP (Voice over Internet Protocol) such as a Session Initiation Protocol (SIP) and operates as a telephone terminal for managers and workers. A VoIP environment 12 that can establish a telephone call, and a Web (World Wide Web) environment 14 that operates by HTTP (Hypertext Transfer Protocol) and can manage the worker's schedule in conjunction with the worker's location information, Software for connecting to the VoIP environment 12 and the Web environment 14 and providing integrated application (AP) software for VoIP and Web by connecting via the predetermined network 16 that realizes distributed processing A wear model method is constructed. Note that portions not directly related to understanding the present invention are not shown and redundant description is avoided.

  In the present embodiment, the VoIP environment 12 can be connected to the Internet 18 based on VoIP and can be connected to the IP telephone terminal 26 via the Internet 18. The Web environment 14 can be connected to the Internet 20 based on HTTP, and can be connected to the Web terminal 28 via the Internet 20.

  The IP telephone terminal 26 may be a softphone that supports a protocol of the VoIP environment 12, such as SIP. The Web terminal 28 is connected to the Web server 50 in the Web environment 14 and can use the functions provided by the Web-AP operating in the Web environment 14, for example, a PC (Personal) having a Web browser. Computer).

  The VoIP environment 12 and the Web environment 14 can be connected to the mobile phone terminals 30 and 32 via the mobile carrier network 22. In addition, the VoIP environment 12 may be connected to mobile phone terminals 30 and 32 via a public switched telephone network (PSTN) 24 and a mobile carrier network 22. The mobile phone terminals 30 and 32 may be, for example, third generation mobile phone terminals conforming to the IMT-2000 standard.

  Particularly in the present embodiment, the cellular phone terminal 32 used by the worker has a GPS (Global Positioning System) function. For example, by pressing the stamp / position information registration button, a stamp / position information registration instruction is issued. When the GPS function is executed by issuing the command, the location information of the terminal 32 can be obtained by the API (Application Program Interface) service of the location information providing ASP (Application Service Provider) 90.

  The VoIP environment 12 implements a client server system in which the IP phone terminal 26 and the mobile phone terminals 30 and 32 that are clients can be managed by the VoIP server 34, and the Web environment 14 includes the Web server 50. Thus, a client server system capable of managing the Web terminal 28 and the mobile phone terminals 30 and 32 as clients is realized.

  The VoIP environment 12 and the Web environment 14 are network environments belonging to different network domains, and the Internets 18 and 20 may be the same network. However, in this embodiment, for convenience, the Internet 18 on the VoIP environment 12 side is used. And the Internet 20 on the Web environment 14 side belong to different network domains. The Internets 18 and 20 may be IP networks such as VPN (Virtual Private Network).

  A network 16 between the VoIP environment 12 and the Web environment 14 is a network that realizes distributed processing, for example, RPC (Remote Procedure Call) technology such as SOAP (Simple Object Access Protocol) and CORBA (Common Object Request Broker Architecture). is there.

  The VoIP environment 12 is a communication environment configured in a predetermined server computer or a LAN environment with a predetermined domain. In this embodiment, the VoIP environment 12 includes a SIP server 34 as a VoIP server 34, and includes a SIP-DB (DataBase) 36. The SIP environment 12 is configured to have a SIP-AP server 38, a SIP-AP 40, and a Web accessor component 42, and operate based on SIP.

  The SIP server 34 is a server that handles and manages SIP conforming to RFC (Request For Comment) 3261 defined by the Internet Engineering Task Force (IETF), and is connected to the Internet 18 by SIP technology and via the PSTN 24. To connect to the mobile carrier network 22. In addition, the SIP server 34 is a SIP proxy server function that relays SIP messages as a proxy for the client, a SIP registrar server function that manages client registration, a SIP location server function that manages registered client address information, etc. It may have.

  The SIP-DB 36 is a database that stores information managed by the SIP server 34. For example, user information unique to each client, presence information representing the client status, and employee telephone number information managed by the server 34 May be stored. As shown in FIG. 2, the SIP-DB 36 of the present embodiment includes an administrator presence information DB 70 and an employee telephone directory DB 72.

  For example, as shown in FIG. 3, the administrator presence information DB 70 stores address information of the administrator who is a client, information required for authentication, and the like as user information, and the administrator ID, the administrator name, and the status of the administrator terminal Is stored as presence information. Information indicating the state of the administrator terminal includes, for example, information indicating whether or not the administrator terminal is connected, information indicating whether or not the administrator terminal is activated or used, and another administrator terminal Information indicating whether or not the connection is established.

  For example, as shown in FIG. 4, the employee telephone directory DB 72 stores the telephone numbers of the extension telephones and mobile telephones of managers and workers as telephone number information.

  The SIP-AP server 38 is a server that operates the SIP-AP 40 that operates based on the SIP protocol via the SIP-API 44. The SIP request received by the SIP server 34 (session establishment, confirmation response, call termination, and presence change) For example) and a function for issuing a request to the SIP server 34.

  The SIP-API 44 is an AP interface provided by the SIP-AP server 38. For example, there is a SIP Servlet API that is being standardized in JCP (Java (registered trademark) Community Process).

  The SIP-AP 40 is an AP operated by the SIP protocol managed by the SIP server 34, is constructed by the SIP-API 44, and operates on the SIP-AP server 38. The SIP-AP 40 includes applications that realize, for example, an IP phone, an instant message, a video phone, and a presence.

  The Web accessor component 42 has a component group composed of library software parts for the SIP-AP 40 to cooperate with the Web environment 14. For example, in this embodiment, as shown in FIG. It has a management component 122, an alert management component 142, and a linkage management unit 48, and is connected to the SIP-AP 40 via the SIP side component API 46.

  The SIP-side component API 46 is an API for the SIP-AP 40 to use the Web accessor component 42.

  This Web accessor component 42 is library software that is called when the SIP-AP 40 operates, and is used when the SIP-AP 40 communicates with functions on the Web environment 14, such as the SIP accessor component 58. It is.

  Each component in the Web Axisor component 42 may be used in combination from the SIP-AP 40 side, depending on what functions the SIP-AP 40 realizes. It can be expanded as needed. In this way, by adding / extending components, variations of cooperation with the Web environment 14 are also added / extended.

  The SIP-side cooperation management unit 48 enables access to the Web accessor component 42 from the Web environment 14 side in cooperation with the corresponding mechanism in the Web environment 14, that is, the Web-side cooperation management unit 64, or the Web environment 14 A communication environment for accessing the system is constructed, and it operates in a cooperative management environment by distributed processing such as SOAP or CORBA.

  The Web environment 14 is a communication environment configured in a predetermined server computer or a LAN environment with a predetermined domain. In this embodiment, the Web environment 14 includes a Web server 50, a Web-DB 52, a Web-AP server 54, It is configured with a Web-AP 56 and a SIP accessor component 58 and operates based on the Web protocol.

  The web server 50 is a server that handles and manages the web protocol, that is, HTTP, and is connected to the Internet 20 by HTTP technology and is also connected to the mobile carrier network 22 via a short message service (SMS) gateway 66. To do.

  The Web-DB 52 is a database that stores information managed by the Web server 50, and may store, for example, worker management information, administrator information, and fixed sentence information. The Web-DB 52 of the present embodiment includes a worker management DB 74, an administrator DB 76, and a fixed sentence DB 78, as shown in FIG.

  For example, as shown in FIG. 5, the worker management DB 74 actually performs a worker ID, a worker name, a work date and time, a work site name and a work site address, a scheduled arrival time and a scheduled work completion time. On-site arrival time and work completion time, and worker position information at that time are stored as worker management information in one frame for each worker.

  For example, as shown in FIG. 6, the administrator DB 76 stores the administrator ID, the scheduled work time of the administrator, and the like as administrator information.

  For example, as shown in FIG. 7, the fixed phrase DB 78 stores, as fixed sentence information, an alert fixed sentence shared by each terminal as a sentence to be transmitted. Note that the fixed phrase DB 78 may prepare and store two types of fixed phrases, that is, a fixed phrase displayed on a web browser on a PC or the like and a fixed phrase displayed on a mobile phone by SMS for one alert.

  The Web-AP server 54 is a server that operates the Web-AP 56 via the Web-API 60, and includes, for example, an open-source TOMCAT and a BEA WebLogic.

  The Web-API 60 is an AP interface provided by the Web-AP server 54, and includes, for example, HTTP Servlet API and EJB (Enterprise Java Beans) defined in a J2EE (Java2 Enterprise Edition) environment.

  The Web-AP 56 is an AP that operates the Web protocol managed by the Web server 50, that is, HTTP, and is constructed by the Web-API 60 and operates on the Web-AP server 54. As shown in FIG. 2, the Web-AP 56 of this embodiment includes a worker management AP 80 and an alert management AP 82.

  The SIP Axisor component 58 has a component group composed of library software parts for the Web-AP 56 to cooperate with the SIP environment 12. For example, in this embodiment, as shown in FIG. It has a management component 124, an alert management component 144, and a linkage management unit 64, and is connected to the Web-AP 56 via the Web-side component API 62.

  The Web side component API 62 is an API for the Web-AP 56 to use the SIP accessor component 58.

  The SIP accessor component 58 is library software that is called when the Web-AP 56 operates, and is used when the Web-AP 56 communicates with a function on the SIP environment 12, such as the Web accessor component 42. It is.

  Each component in the SIP Axisor component 58 may be used in combination from the Web-AP 56 side depending on the functions that the Web-AP 56 realizes. It can be expanded as needed. In this way, by adding / extending components, variations in cooperation with the SIP environment 12 are also added / extended.

  The Web side linkage management unit 64 enables access to the SIP environment 12 side in cooperation with the corresponding mechanism in the SIP environment 12, that is, the SIP side linkage management unit 48, or for accessing from the SIP environment 12 side. Builds a communication environment, and operates in a linked management environment using distributed processing such as SOAP or CORBA.

  In this embodiment, the SIP-side presence management component 102 is a component for operating and managing administrator presence information in the SIP environment 12, and the Web-side presence management component 104 is a presence managed in the SIP environment 12. Components in the Web environment 14 for accessing information, and both components 102 and 104 are configured as shown in FIG. 8, for example.

  The SIP-side presence management component 102 is a component that manages the operation of administrator presence information managed by the administrator presence information DB 70 on the SIP-DB 36, and includes a presence information registration module 106 that registers administrator presence information. The presence information change module 108 that changes the registered administrator presence information to the latest information via the SIP server 34, the presence information search module 110 that searches the registered administrator presence information, and the update of the administrator presence information on the Web A presence information update notification access module 112 for notifying the environment side presence management component 104 is included.

  The Web environment side presence management component 104 includes a module for accessing each module in the SIP environment side presence management component 102 through communication between the SIP side cooperation management unit 48 and the Web side cooperation management unit 64. Presence information registration access module 114, presence information change access module 116 and presence information search access for accessing the presence information registration module 106, presence information change module 108 and presence information search module 110 on the SIP side from this component 104, respectively. A module 118 is provided to implement the access function.

  The Web environment side presence management component 104 includes a presence information update notification module 120 for notifying the component 104 of presence information update in the SIP side presence management component 102.

  In this embodiment, the SIP-side signaling management component 122 is a component for operating and managing SIP signaling using the SIP server 34 that is a component in the SIP environment 12, and the Web-side signaling management component 124 is The components for using the SIP signaling by using the SIP server 34, which is a component in the SIP environment 12, are configured as shown in FIG. 9, for example.

  The SIP-side signaling management component 122 of the present embodiment is a component that manages the operation of SIP signaling using the SIP server 34, and is a management function for realizing an AP such as a click to dial. 3PCC (3rd Party Call Control) management module 126, which provides a communication function between two parties using the SIP server 34, and B2BUA (Back to realize two-party communication as two separate SIP sessions To Back User Agent) management module 128 and a 3PCC completion notification access module 130 for notifying the Web environment side signaling management component 124 of completion of 3PCC executed via the SIP server 34.

  In addition, the Web-side signaling management component 124 of the present embodiment realizes mutual communication with each module in the SIP environment-side signaling management component 122 through communication between the SIP-side cooperation management unit 48 and the Web-side cooperation management unit 64. 3PCC management access module 132 for accessing the 3PCC management module 126 in the SIP environment side signaling management component 122 from within the Web environment 14, and SIP environment side signaling from within the Web environment 14. The B2BUA management access module 134 for accessing the B2BUA management module 128 in the management component 122 and the 3PCC management execution notification in the 3PCC management module 126 are received, and the execution of the 3PCC management requested from the Web environment 14 is completed. 3PCC completion notification module 136 for recognizing that it has been performed.

  In this embodiment, the SIP-side alert management component 142 is a component for using the alert management AP 82 in the SIP environment 12, and the Web-side alert management component 144 is used in the SIP environment 12 as the alert management AP 82. The components 142 and 144 are configured as shown in FIG. 10, for example.

SIP side alert management component 142 of the present embodiment, by using the SIP server 34 is a component for performing operations management alerts management AP 82, supervisor state search module 146 searches for up Presence status administrator, and registration And an employee telephone number search module 148 for searching for the telephone number of the employee who is the employee.

  Further, the web-side alert management component 144 of this embodiment includes a module for accessing each module in the SIP environment-side alert management component 142 through communication between the SIP-side cooperation management unit 48 and the web-side cooperation management unit 64. From the Web environment 14, the administrator status search access module 150 for accessing the administrator status search module 146 in the SIP environment side alert management component 142, and from the Web environment 14, the SIP Employee telephone number retrieval access module 152 for accessing employee telephone number retrieval module 148 in environmental alert management component 142 is configured.

  The worker management AP 80 in the Web-AP 56 operates effectively as a worker management Web system using the Internet, for example, when providing the telephone linkage type alert transmission service by the system 10.

  The worker management AP 80 of this embodiment links the worker schedule function for registering and displaying the worker name, work date and time, and the site name, the location information provision ASP 90 API service, and the GPS function of the mobile phone terminal. Function to acquire the time and position information of the worker and register it in the worker management DB 74, and the function to display the time and position information related to the management of the worker's time and work to the administrator Have

  The worker management AP 80 indicates the work status to the administrator by the screen on the Web terminal 28, that is, the Web-AP screen based on the worker management information stored in the worker management DB 74 of the Web-DB 52. The Web-AP screen 88 may display work status information such as a worker name, a site name (address), a site arrival time, and a work completion time for each worker as shown in FIG.

  In addition, the Web-AP screen 88 displays the scheduled time in the upper row and the actual time in the lower row for the field arrival time and work completion time fields of a predetermined worker. Display completion / non-completion, actual time actually performed, and worker position at that time. In FIG. 11, “○” is displayed as the presence / absence of the arrival at the site or the completion of the work when those actions are completed, and “unknown” is displayed when the actions are not completed.

  This worker management AP 80, for example, when the GPS function of this terminal 32 is executed by a stamping / position information registration instruction of the worker mobile phone terminal 32, the position information of the terminal 32 and The time stamped is obtained and stored in the worker management DB 74 as the actual position and the actual time, respectively. As shown in FIG. 5, the worker management DB 74 stores worker management information including a worker number, a worker name, a work date and time, a work site name, a work site address, a site arrival time, and a work completion time. Store each in one frame. In addition, the worker management DB 74 stores both the scheduled time and the actual time with respect to the site arrival time and the work completion time.

  The alert management AP 82 in the Web-AP 56 includes an alert registration module group 84 for performing various settings such as administrator registration, alert sentence registration, and alert method and time, as shown in FIG. And an alert transmission module group 86 that optimally transmits telephone-linked alerts according to the presence of the user.

  For example, the alert transmission module group 86 monitors the worker management information in the worker management DB 74 of the Web-DB 52, and inputs a predetermined worker frame at the actual time even though the scheduled time has passed. When there is no information or when the status is different from the schedule, the alert function is activated, and an alert is transmitted to a predetermined manager according to the manager presence.

  In the present embodiment, the alert registration module group 84 includes an administrator registration module 162, an alert sentence registration module 164, and an alert time setting module 166.

  The administrator registration module 162 is a module for registering an administrator, and registers administrator information in the administrator DB 76 of the Web-DB 52.

  The alert sentence registration module 164 is a module for registering the alert fixed sentence notified to the administrator, and registers the fixed sentence in the fixed sentence DB 78 of the Web-DB 52.

  The alert time setting module 166 is a module for setting a time condition necessary for the alert transmission function. For example, the time indicating how many minutes before the scheduled time the predetermined frame is monitored, and how many minutes before the scheduled time. A time indicating whether to send an alert, and a time indicating how many minutes after the alert is sent to activate the 3PCC function and call the administrator and the worker from the system 10 are set.

  That is, the alert time setting module 166 can set basic information in the state monitoring of the stamped state monitoring module 172 in the alert transmission module group 86.

  Further, in this embodiment, the alert transmission module group 86 includes a time stamp monitoring module 172, an administrator search module 174, an administrator status search module 176, an administrator telephone number search module 178, an alert generation module 180, and an alert sentence selection. A module 182, a worker telephone number search module 184, an alert sentence generation module 186, an alert transmission module 188, an SMS transmission module 190, and a 3PCC automatic activation module 192 are configured.

  The stamp status monitoring module 172 monitors the worker management information in the worker management DB 74 of the Web-DB 52 on the basis of the time set in the alert time setting module 166, or a few minutes before the scheduled time. For example, when a worker's abnormality is detected and the input time is not available or the status is different from the schedule even though the scheduled time has passed for a given worker's frame, the frame This is a module for determining that there is an abnormality in a worker corresponding to the above, extracting information on the worker, for example, worker name and work place information, and starting an alert function.

  The administrator search module 174 is a module for searching for an administrator who can respond to the alert when the alert transmission is executed.

  The administrator status search module 176 is a module for searching for presence information of an administrator and determining a communication terminal such as an administrator's Web terminal or mobile phone terminal that can confirm alert transmission based on the search result. .

  The administrator telephone number search module 178 is a module that searches for a telephone number such as a SIP URI or a mobile phone number of an administrator's communication terminal that can make a call to a worker whose abnormality is detected.

  The alert generation module 180 is a module that switches an alert transmission generation method in accordance with a communication terminal that can handle an alert transmission by an administrator.

  The alert sentence selection module 182 is a module that selects a fixed sentence displayed as an alert by the communication terminal. For example, the Web-DB 52 has a fixed phrase DB 78 that stores various fixed phrases. As shown in FIG. 7, this fixed sentence DB 78 stores a fixed sentence for each management number, for example, an alert display of a fixed sentence (management No. T001) transmitted to a communication terminal capable of displaying a Web browser such as a Web terminal. The contents may differ from the alert display contents of the standard text (management No. T002) sent to the mobile phone terminal by SMS.

  The worker telephone number search module 184 is a module for extracting the name and telephone number of the worker that the administrator needs to contact.

  The alert sentence generation module 186 is a module that generates an alert display sentence by incorporating a worker name, work site name, and telephone notification time into a fixed sentence, and is a display sentence that is sent to a communication terminal that can display a Web browser such as a Web terminal. And the display text sent to the mobile phone terminal may be different.

  For example, when the alert statement generation module 186 sends an alert display statement to a web terminal, the worker name and the work site name are embedded in the message, and the SIP URL is embedded in the worker name portion to make it clickable. 3PCC can be activated in response to a click on the worker name, and the call can be made to the administrator phone number and employee phone number.

  The alert transmission module 188 is a module that transmits the alert text generated by the alert text generation module 186 to the administrator Web terminal whose telephone number is the SIP URL in order to display the alert text.

  The SMS transmission module 190 is a module for transmitting the alert text generated by the alert text generation module 186 to the administrator's mobile phone terminal whose phone number is the mobile phone number by SMS.

  The 3PCC automatic start module 192 is started by the alert transmission module 188 or the SMS transmission module 190, then automatically starts 3PCC according to the time set by the alert time setting module 166, and then calls the administrator telephone number. This is a module for calling employee phone numbers.

  Next, an operation for registering the administrator information and the alert template in the worker management system 10 in the present embodiment will be described with reference to the sequence chart of FIG.

  First, an administrator who executes the system 10 operates the Web terminal 28 to start a Web browser on the Web terminal 28 while connecting the Web terminal 28 and the Web environment 14 via the Internet 20. Further, an administrator who desires administrator registration operates this Web browser to execute the administrator registration screen display request 202 in order to execute the administrator registration module 162 in the alert management AP 82 of the Web-AP 56. The request is issued to the Web environment 14 via the Internet 20, and the display request 202 is sent to the Web-AP server 54 via the Web server 50 in the Web environment 14.

  In the Web-AP server 54, an administrator registration screen display request 204 corresponding to the display request 202 is issued and transmitted to the Web-AP 56 by the Web-API 60, and the Web-AP 56 receives an alert in response to the request 204. The administrator registration module 162 of the management AP 82 is executed.

  At this time, according to the administrator registration module 162, an administrator registration screen display instruction 206 is issued, transmitted to the Web-AP server 54, and further transmitted to the Web server 50.

  In the Web server 50, a display instruction 208 for an administrator registration screen corresponding to the display instruction 206 from the alert management AP 82 is issued and transmitted to the administrator's Web terminal 28 via the Internet 20. In the Web terminal 28, an administrator information registration screen corresponding to the display instruction 208 is displayed on the Web browser.

  Next, the administrator looks at the administrator information registration screen displayed on the web browser of the web terminal 28 and operates the web terminal 28 to manage the administrator information such as the name and working hours of the administrator who wants to register. Enter.

  In the Web terminal 28, a registration request 210 based on the administrator information input in this way is issued, transmitted from the Web terminal 28 to the Web environment 14 via the Internet 20, and further via the Web server 50. To the Web-AP server 54.

  In the Web-AP server 54, the same administrator information registration request 212 as this registration request 210 is issued, and further transmitted to the Web-AP 56 by the Web-API 60. In response to this request 212, the Web-AP 56 The administrator registration module 162 of the alert management AP 82 is executed.

  At this time, according to the administrator registration module 162, a registration request 214 for registering the same administrator information as the registration request 212 in the administrator DB 76 is issued, transmitted to the Web-AP server 54, and further sent to the Web It is also sent to the server 50.

  In the Web server 50, the administrator information 216 corresponding to the registration request 214 from the alert management AP 82 is registered in the administrator DB 76 of the Web-DB 52.

  Thereafter, when the administrator information registration completion 218 is notified from the Web-DB 52, the Web server 50 issues a registration completion notification 220 and transmits it to the Web-AP 56 by the Web-API 60. In response to this notification 220, the administrator registration module 162 of the alert management AP 82 ends.

  Similarly, when the administrator operates the Web terminal 28 to register an alert template, the Web terminal 28 accesses the Web-AP 56 and executes the alert template registration module 164 in the alert management AP 82. be able to.

  Next, in the worker management system 10 according to the present embodiment, an operation in which the alert management AP 82 detects a worker abnormality and searches for an administrator who can respond to the alert will be described with reference to the sequence chart of FIG.

  In this embodiment, the system 10 is configured such that the administrator schedules the worker schedule 232 by the worker management AP 80 in the Web-AP 56 by operating the Web terminal 28. Can be registered. In addition, the system 10 operates the mobile phone terminal 32 and executes the GPS function of the terminal 32 by pressing the stamp / position information registration button, for example. It is possible to obtain the time stamp and the position information of the terminal 32. The worker management AP 80, in cooperation with the position information providing ASP 90, receives the worker's time stamp and the position information provision 234, and receives the time stamp. The time and position information is registered in the worker management DB 74, and the worker management DB 74 is updated. Therefore, the manager can detect the abnormality of the worker by referring to the worker management DB 74.

  In this embodiment, first, in the alert management AP 82 in the Web-AP 56, for example, according to the time set in the alert time setting module 166, the stamped state monitoring module 172 is executed and recorded in the worker management DB 74. A worker state search request 236 for confirming the worker state is issued and sent to the Web server 50 via the Web-AP server 54. This search request 236 requests a search for whether or not there is stamping information from the worker's mobile phone at the actual time portion of the worker frame whose scheduled time has passed in the worker management DB 74, that is, the elapsed frame. To do.

  In the Web server 50, in response to the worker status search request 236 from the alert management AP 82, the worker status search 238 is performed with reference to the worker management DB 74 of the Web-DB 52. At this time, in the worker management DB 74, the stamp information 240 of the elapsed frame corresponding to the search 238 is searched and sent to the Web-AP server 54 via the Web server 50.

  This stamp information 240 is transmitted to the Web-AP 56 by the Web-API 60 as the worker status search result 242. The stamp status monitoring module 172 of the alert management AP 82 in the Web-AP 56 determines the result 242. Is done. Here, if there is no stamp information in the predetermined elapsed frame indicated by the result 242 or if the status is different from the schedule, it is determined that the worker status is abnormal, and the worker name and work location information To extract.

  Thus, when there is an abnormality in the worker status, the administrator search module 174 of the alert management AP 82 is executed to notify the administrator of this situation, that is, to activate the alert function.

  At this time, in the administrator search module 174, an administrator search request 244 is issued to search for an administrator who can respond to the alert, is transmitted to the Web-AP server 54, and is further transmitted to the Web server 50.

  In the Web server 50, in response to an administrator search request 244 from the alert management AP 82, an administrator search 246 is performed with reference to the administrator DB 76 of the Web-DB 52. At this time, the administrator DB 76 searches for an administrator 248 that can handle the alert and sends it to the Web-AP server 54 via the Web server 50.

  The administrator search result 250 indicating the administrator 248 is transmitted to the Web-AP 56 by the Web-API 60. In the administrator search module 174 of the Web-AP 56, an administrator corresponding to the result 250, for example, Selection is made based on conditions such as the set priority.

  Next, in the worker management system 10 in the present embodiment, an operation in which the alert management AP 82 confirms the presence of the manager and searches for the telephone number of the manager will be described with reference to the sequence chart of FIG.

  First, in the alert management AP 82, the administrator status search module 176 is executed to search for the status of the selected administrator, that is, presence information, and the presence information search request 252 of the administrator is issued.

  Also, this administrator presence information search request 252 is sent to the SIP accessor component 58 by the Web side component API 62, and in order to confirm the administrator presence information in response to this search request 252, the Web side alert management component 144 status search access modules 150 are executed.

  At this time, according to the state search access module 150, the start-up 254 of the Web side cooperation management unit 64 is performed, and this cooperation management unit 64 uses the distributed processing such as SOAP or CORBA, for example, via the network 16. Communication with the SIP-side cooperation management unit 48 in another domain is performed, and a search request 256 for administrator presence information corresponding to the search request 252 is transmitted.

  In the SIP side cooperation management unit 48, an administrator presence information search request 258 corresponding to the search request 256 is sent to the Web accessor component 42, and the state search module 146 of the SIP side alert management component 142 is responded to the search request 258. Is executed.

  According to the status search module 146, an administrator presence information search request 260 corresponding to the search request 258 is issued and transmitted to the SIP-AP 40 by the SIP-side component API 46, where the SIP-AP server 38 And also transmitted to the SIP server 34.

  In the SIP server 34, in response to an administrator presence information search request 260, an administrator presence information search 262 is performed with reference to the administrator presence information DB 70 of the SIP-DB 36. In the administrator presence information DB 70, the administrator presence information 264 is searched according to the search 262 and sent to the SIP server 34 and the SIP-AP server 38.

  The search result 266 indicating the administrator presence information 264 is transmitted to the SIP-AP 40 by the SIP-API 44, and further transmitted to the SIP-side alert management component 142 of the Web accessor component 42 by the SIP-side component API 46. At this time, in the SIP-side alert management component 142, the SIP-side cooperation management unit 48 is activated 268, and the cooperation management unit 48 communicates with the Web-side cooperation management unit 64 of another domain via the network 16, and this An administrator presence information search request result 270 corresponding to the search result 266 is transmitted.

  In the Web side linkage management unit 64, the administrator presence information search result 272 corresponding to the search request result 270 is sent to the Web side alert management component 144 of the SIP activator component 58, where the status search access module 150 For example, the administrator presence information search result 274 corresponding to the search result 272 is sent to the alert management AP 82 of the Web-AP 56 by the Web side component API 62.

  In the alert management AP 82, the administrator status search module 176 determines the administrator presence information based on the search result 274. For example, when the IP phone terminal 26 of the administrator is online, the SIP URI of the terminal 26 is If the terminal 26 is offline, the administrator telephone number search module 178 is executed to search for the administrator's mobile phone number of the mobile phone terminal 30 as the administrator's telephone number. Request 276 is issued.

  This search request 276 is sent to the SIP accessor component 58 by the web side component API 62, where the number search access module 152 of the web side alert management component 144 is activated, and the telephone number search corresponding to the search request 276 is performed. Request 280 is issued.

  At this time, according to the number search access module 152, the Web side cooperation management unit 64 is activated 278, and the telephone number search request 280 is transmitted to the SIP side cooperation management unit 48 via the network 16.

  In the SIP side cooperation management unit 48, an administrator telephone number search request 282 corresponding to the search request 280 is sent to the Web accessor component 42, and the number search module 148 of the SIP side alert management component 142 is responded to the search request 282. Is executed.

  According to the number search module 148, an administrator telephone number search request 284 corresponding to the search request 282 is issued and transmitted to the SIP-AP 40 by the SIP side component API 46, where the SIP-AP server 38 and It is also sent to the SIP server 34.

  In the SIP server 34, in response to the administrator telephone number search request 284, the administrator telephone number search 286 is performed with reference to the employee telephone directory DB 72 of the SIP-DB 36. In the employee telephone directory DB 72, the manager's telephone number 288 is searched by this search 286 and sent to the SIP server 34 and the SIP-AP server 38.

  The search result 290 indicating the administrator telephone number 288 is transmitted to the SIP-AP 40 by the SIP-API 44 and further transmitted to the SIP-side alert management component 142 of the Web accessor component 42 by the SIP-side component API 46. At this time, in the SIP-side alert management component 142, the SIP-side linkage management unit 48 is activated 292, and the search result 294 of the administrator telephone number corresponding to the search result 290 is linked to the Web side via the network 16. It is transmitted to the management unit 64.

  In the Web side linkage management unit 64, the administrator telephone number search result 296 corresponding to the search request result 294 is sent to the Web side alert management component 144 of the SIP activator component 58, where the number search access module 152 For example, the search result 298 of the administrator telephone number corresponding to the search result 296 is sent to the alert management AP 82 of the Web-AP 56 by the Web side component API 62.

  In this way, the administrator telephone number search module 178 of the alert management AP 82 can search for the administrator telephone number such as the SIP URI of the administrator's IP telephone terminal 26 and the mobile telephone number of the mobile telephone terminal 30. .

  Next, in the worker management system 10 according to the present embodiment, an operation for generating and transmitting an alert when the administrator who is notified of the alert is using the IP phone terminal 26 and the Web terminal 28, that is, a PC is illustrated. This will be described with reference to 16 sequence charts.

  In this embodiment, in the alert management AP 82 of the Web-AP 56 of the web-side environment 14, when an abnormality in the worker state is detected, the alert generation module 180 is executed, and the administrator state search module 176 or the administrator Based on the search result of the telephone number search module 178, it is determined that the communication terminal that can send an alert to the administrator is a PC.

  Next, in the alert management AP 82, the alert sentence selection module 182 is executed, and since the administrator communication terminal is a PC, an alert template search request 302 suitable for Web browser display is issued, and the Web-AP server It is sent to the Web server 50 via 54.

  In the Web server 50, in response to the fixed phrase search request 302 from the alert management AP 82, the fixed phrase search 304 is performed with reference to the fixed phrase DB 78 of the Web-DB 52. In the fixed phrase DB 78, an alert fixed phrase 306 suitable for Web browser display is searched according to the search 304, and is sent to the Web-AP server 54 via the Web server 50.

  A search result 308 indicating the alert template sentence 306 is transmitted to the Web-AP 56 by the Web-API 60, and an alert template sentence corresponding to the result 308 is obtained in the alert sentence selection module 182 of the alert management AP 82.

  Next, the alert management AP 82 executes a worker telephone number search module 184 to issue a worker telephone number search request 310 in order to search for a telephone number for a worker whose abnormality is detected.

  This search request 310 is sent to the SIP accessor component 58 by the web side component API 62, where the number search access module 152 of the web side alert management component 144 is activated, and the worker telephone corresponding to the search request 310 is activated. A number search request 314 is issued. At this time, according to the number search access module 152, the web side cooperation management unit 64 is activated 312 and the search request 314 is transmitted to the SIP side cooperation management unit 48 via the network 16.

  In the SIP side cooperation management unit 48, a worker telephone number search request 316 corresponding to the search request 314 is sent to the Web accessor component 42, and the number search module 148 of the SIP side alert management component 142 is responded to the search request 316. Is executed.

  According to the number search module 148, a worker telephone number search request 318 corresponding to the search request 316 is issued and transmitted to the SIP-AP 40 by the SIP-side component API 46, where the SIP-AP server is further transmitted. 38 and SIP server 34 are also transmitted.

  In the SIP server 34, in response to the worker telephone number search request 318, the worker telephone number search 320 is performed with reference to the employee telephone directory DB 72 of the SIP-DB 36. In the employee telephone directory DB 72, the telephone number 322 of the worker corresponding to the search request 320 is searched and sent to the SIP server 34 and the SIP-AP server 38.

  The search result 324 indicating the worker telephone number 322 is transmitted to the SIP-AP 40 by the SIP-API 44 and further transmitted to the SIP-side alert management component 142 of the Web accessor component 42 by the SIP-side component API 46. At this time, in the SIP-side alert management component 142, the SIP-side cooperation management unit 48 is activated 326, and the worker telephone number search request result 328 corresponding to the search result 324 is managed via the network 16 on the Web-side cooperation management. Transmitted to the unit 64.

  In the web side linkage management unit 64, the worker telephone number search result 330 corresponding to the search request result 328 is sent to the web side alert management component 144 of the SIP activator component 58, where the number search access module 152 For example, the worker telephone number search result 332 corresponding to the search result 330 is sent to the alert management AP 82 of the Web-AP 56 by the Web side component API 62.

  In this way, the worker telephone number retrieval module 184 of the alert management AP 82 can retrieve the worker telephone number.

  Next, the alert management AP 82 executes the alert statement generation module 186 to issue a worker information search request 334 in order to obtain the name and position information of the worker in which the abnormality is detected, and the Web-API 60 To the Web-AP server 54 and the Web server 50.

  In the Web server 50, in response to a worker information search request 334 from the alert management AP 82, a worker information search 336 is performed with reference to the worker management DB 74 of the Web-DB 52. In the worker management DB 74, the worker information 338 of the worker whose abnormality is detected is retrieved according to the search 336 and sent to the Web-AP server 54 via the Web server 50.

  The search result 340 indicating the worker information 338 is transmitted to the Web-AP 56 by the Web-API 60, and the worker information corresponding to the result 340 is obtained in the alert statement generation module 186 of the alert management AP 82.

  Further, the alert sentence generation module 186 generates an alert display sentence suitable for Web browser display by combining the worker information obtained in this way with the alert template sentence obtained by the alert sentence selection module 182.

  For example, if there is an abnormality in the state of security guard B and the standard text of management No. T001 in the standard text DB 78 shown in FIG. 7 is selected, “Security guard B has not arrived at the construction site of the Mita intersection. Alert display sentence is generated. At this time, the text display of “Mr. B” is clickable, and when this is pressed, 3PCC is activated, and an alert display text that calls the administrator's phone number and the worker's phone number is called. Can be generated.

  Next, the alert management AP 82 executes the alert transmission module 188, and the alert display statement transmission instruction 342 generated by the alert statement generation module 186 is sent to the Web-AP server 54 and the Web server 50 by the Web-API 60. Sent.

  In the Web server 50, the alert display sentence 344 corresponding to the transmission instruction 342 is transmitted to the administrator's Web terminal 28 via the Internet 20, and displayed on the Web browser of the Web terminal 28.

  The administrator who has seen the alert display sentence 344 on the Web browser clicks the name of a security guard in the sentence so that the administrator IP phone terminal 26 and the worker mobile phone 32 can communicate with each other on the Web terminal 28. 3PCC activation request 346 is issued.

  This 3PCC activation request 346 is sent from the Web terminal 28 to the Web server 50 and the Web-AP server 54 via the Internet 20. Further, a 3PCC activation request 348 corresponding to the activation request 346 is transmitted to the Web-AP 56 by the Web-API 60, and the 3PCC activation module 192 of the alert management AP 82 is executed.

  Hereinafter, in the worker management system 10 according to the present embodiment, an operation of making a call connection between the manager IP phone terminal 26 and the worker mobile phone 32 by 3PCC will be described with reference to the sequence chart of FIG.

  As described above, the alert management AP 82 issues the 3PCC activation request 352 when the 3PCC activation module 192 is executed to make a call between the predetermined administrator IP telephone terminal 26 and the predetermined worker mobile phone 32. And sent to the SIP accessor component 58 by the web side component API 62, where a 3PCC call origination request 354 is issued by the 3PCC management access module 132 of the web side signaling management component 124, and the B2BUA management access module 134 UA generation request is issued.

  According to the Web-side signaling management component 124, when the Web-side cooperation management unit 64 is activated, the 3PCC telephone call request and the UA generation request 356 corresponding to these requests 354 are sent via the network 16 to the SIP-side cooperation management unit 48. Sent to.

  In the SIP side linkage management unit 48, the 3PCC telephone call request and the UA generation request 358 corresponding to these requests 356 are sent to the Web accessor component 42, and the SIP side signaling management component 122 The 3PCC management module 126 is executed, and in response to the UA generation request 358, the B2BUA management module 128 of the SIP side signaling management component 122 is executed.

  Next, according to the B2BUA management module 128, when the UA generation request 360 is transmitted to the SIP-AP 40 by the web side component API 46, the SIP-AP 40 generates the UA 92 which is a virtual administrator. .

  Further, according to the 3PCC management module 126, when the 3PCC telephone call request 360 is transmitted to the SIP-AP 40 by the web side component API 46, the SIP-AP 40 responds to the telephone call request 360 with the UA. A 3PCC telephone call request 362 is issued to 92 and transmitted to the UA 92 via the SIP-AP server 38 and the SIP server 34.

  In response to the 3PCC telephone call request 362, the UA 92 first issues a telephone call request 364 to the administrator and sends it to the SIP-AP server 38 and the SIP server 34. The SIP server 34 responds to the call request 364. A call 366 is sent to the administrator IP telephone terminal 26.

  In addition, the administrator IP telephone terminal 26 issues a confirmation notice 368 for the outgoing call 366 and sends it to the SIP server 34 and the SIP-AP server 38. In the SIP-AP server 38, a notification 370 corresponding to the confirmation notification 368 is sent to the UA 92. As a result, a call connection 372 between the UA 92 and the administrator IP telephone terminal 26 is established.

  Next, in the UA 92, a telephone call request 374 to the worker is issued and sent to the SIP-AP server 38 and the SIP server 34. The SIP server 34 sends a call 376 corresponding to the call request 374 to the worker mobile phone terminal. Sent to 32.

  In addition, the worker mobile phone terminal 32 issues a confirmation notice 378 for the call 376 and sends it to the SIP server 34 and the SIP-AP server 38. In the SIP-AP server 38, a notification 380 corresponding to the confirmation notification 378 is sent to the UA 92. As a result, a call connection 382 between the UA 92 and the worker mobile phone terminal 32 is established.

  Thus, when a session is established between the UA 92 and the administrator IP phone terminal 26 and the worker mobile phone terminal 32, a connection 384 between the administrator IP phone terminal 26 and the worker mobile phone terminal 32 is established. At this time, the connection between the UA 92 and the administrator IP telephone terminal 26 and the connection between the UA 92 and the worker mobile telephone terminal 32 may be disconnected.

  In this way, the alert management AP 82 of the Web-AP 56 informs the administrator if the worker does not stamp at the mobile phone terminal at the scheduled time and has not arrived at the predetermined work location. On the other hand, a telephone linkage alert is notified, and the SIP server 34 makes a call to the administrator IP telephone terminal 26 and the mobile telephone terminal 32 of the worker who is not stamped.

  In addition, in the SIP server 34 and the SIP-AP server 38, the administrator state is changed according to the connection 384 between the administrator IP telephone terminal 26 and the worker mobile phone terminal 32, so the administrator state registration request 386 is issued. Then, the changed administrator state is stored in the administrator presence information DB 70 of the SIP-DB 36.

  Thereafter, when the administrator presence information registration completion 388 is notified from the SIP-DB 36, the SIP server 34 and the SIP-AP server 38 issue a registration completion notification 390, and the SIP-API 44 notifies the SIP-AP 40 to the SIP-AP 40. Sent to the SIP-side signaling management component 122 of the Web accessor component 42 by the SIP-side component API 46.

  At this time, in the SIP-side alert management component 122, the SIP-side cooperation management unit 48 is activated 392, and an administrator presence information registration completion notification 394 corresponding to the completion notification 390 is sent via the network 16 to the Web-side cooperation management. Transmitted to the unit 64.

  In the Web side cooperation management unit 64, an administrator presence information registration completion notification 396 corresponding to the completion notification 394 is sent to the Web side signaling management component 124 of the SIP activator component 58, and the 3PCC management module 126 and the B2BUA management module 128 finish.

  Further, according to the web-side signaling management component 124, an administrator presence information registration completion notice 398 corresponding to the completion notice 396 is sent to the alert management AP 82 of the web-AP 56 by the web-side component API 62, and 3PCC activation is started. Module 192 ends.

  Next, in the worker management system 10 in this embodiment, when the administrator who is notified of the alert is outside or at home and cannot use the PC, that is, when the mobile phone terminal 30 is used, an alert is generated and The transmission operation will be described with reference to the sequence chart of FIG.

  In this embodiment, in the alert management AP 82 of the Web-AP 56 of the web-side environment 14, when an abnormality in the worker state is detected, the alert generation module 180 is executed, and the administrator state search module 176 or the administrator Based on the search result of the telephone number search module 178, it is determined that the communication terminal that can send an alert to the administrator is the mobile phone terminal 30.

  Next, in the alert management AP 82, the alert sentence selection module 182 is executed, and the administrator communication terminal is the mobile phone terminal 30, so that an alert template search request 402 suitable for SMS display is issued, and Web- It is sent to the Web server 50 via the AP server 54.

  In the Web server 50, in response to the fixed phrase search request 402 from the alert management AP 82, the fixed phrase search 404 is performed with reference to the fixed phrase DB 78 of the Web-DB 52. In the fixed phrase DB 78, an alert fixed phrase 406 suitable for SMS display is searched according to the search 404 and sent to the Web server 50 and the Web-AP server 54.

  A search result 408 indicating the alert template sentence 406 is transmitted to the Web-AP 56 by the Web-API 60, and an alert template sentence corresponding to the result 408 is obtained in the alert sentence selection module 182 of the alert management AP 82.

  Next, the alert management AP 82 executes the worker telephone number search module 184 and issues a worker telephone number search request 410 to search for a telephone number for the worker whose abnormality is detected. With this search request 410, the operation (steps 412 to 432) until the worker telephone number is searched from the employee telephone directory DB 72 of the SIP-DB 36 and transmitted to the alert management AP 82 is performed by the administrator. This is the same as the operation (steps 312 to 332) of the embodiment shown in FIG.

  Next, the alert management AP 82 executes the alert statement generation module 186 to obtain the name and position information of the worker in which the abnormality is detected from the worker management DB 74 and the alert obtained by the alert statement selection module 182. Generate alert display text suitable for SMS display in combination with standard text. The operation (steps 434 to 440) for obtaining the worker information may be the same as the operation (steps 334 to 340) of the embodiment shown in FIG. 16 when the administrator uses a PC.

  For example, if there is an abnormality in the state of security guard B and the standard text of management No. T002 in the standard text DB 78 shown in FIG. 7 is selected, “Security guard B has not arrived at the construction site of the Mita intersection. Alert message will be generated saying "I will call you from the system in one minute."

  Next, the alert management AP 82 executes the SMS transmission module 190, and the alert display statement transmission instruction 442 generated by the alert statement generation module 186 is sent to the Web-AP server 54 and the Web server 50 by the Web-API 60. Sent.

  In the Web server 50, the alert display sentence 444 corresponding to the transmission instruction 442 is transmitted to the administrator's mobile phone terminal 30 via the SMS gateway 66 of the Internet 20 and the mobile carrier network 22, and the mobile phone terminal 30 performs SMS. Is displayed.

  After that, in the alert management AP 82, when a predetermined 3PCC activation time, for example, the 3PCC activation time 446 set in the alert time setting module 166 of the alert registration module group 84 has elapsed, the 3PCC activation module 192 of the alert management AP 82 is executed. The The operation until the mobile phone terminal 30 of the administrator and the mobile phone terminal 32 of the worker make a call connection by the 3PCC activation module 192 is shown in FIG. 17 when the call connection is made by the 3PCC to the IP phone terminal 26. It is the same as that of an Example.

  In the above embodiment, the fusion of VoIP-AP such as SIP-AP and Web-AP has been described. However, the worker management system of the present invention can also be applied to fusion between various different protocols.

  In the above embodiment, the situation report using the SMS text message is described as the alert transmission method to the administrator mobile phone. However, other report methods may be used, for example, by using the IVR function. You can easily contact the worker by starting the 3PCC function by selecting the number along the voice message.

  The worker system of the above embodiment manages workers, but for example, work management of mobile employees such as salesmen, life management of school students, students and children, or life management of the elderly, The present invention may be applied to various systems in which one administrator manages a plurality of persons.

  As another embodiment, the worker management system 500 according to the present invention is configured so that the alert information associated with the worker's alert event managed by the alert management AP 82 and the information registered in the DB regarding the worker are alert information. In addition, it is possible to display the flow of each work stage of the administrator, that is, the workflow (WF: Work Flow) on the screen in the order of work and show it to the administrator.

  In this embodiment, when an abnormality occurs in a worker and an alert should be issued, the work assigned to this worker is referred to as an alert service or alert task, and information on the worker and the work is referred to as alert information. Called. The alert information in this example includes the site name, administrator phone number, response worker phone number, emergency response worker phone number, DB information such as customer phone number and estimated arrival time, and the response status for this alert operation. It may be included and should be managed with priorities.

  The system 500 of this embodiment may be configured in the same manner as the system 10 of the above-described embodiment as shown in FIGS. 1 to 10, and only different configurations and operations will be described below.

  In particular, the system 500 includes an alert workflow (WF) AP 502 that manages alert information in cooperation with the alert management AP 82 in the Web-AP 56 of the Web environment 14 as shown in FIG. The Web DB 52 includes a WF management DB 504 that stores alert information managed by the alert WF AP 502 and a WF screen DB 506 that stores WF screens.

  For example, when the worker does not arrive at the scheduled time or position, the alert management AP 82 detects an abnormality of the worker according to the above embodiment as shown in FIG. While holding, an alert event indicating an abnormality of the worker is issued and sent to the alert WF AP 502.

  The WF management DB 504 stores, for each alert operation, an alert management number, an administrator name and its telephone number, worker alert information, emergency response alert information, customer alert information, and alert reason for this alert task. Any alert task can be stored with priorities. As shown in FIG. 20, for example, the WF management DB 504 stores a worker name, a worker telephone number, a talk time with the worker, and a response status with respect to the worker as alert information about the worker. As emergency alert information, emergency response personnel name, emergency response phone number, call time with emergency response personnel and response status to emergency response personnel are stored, and as customer alert information, customer name, customer phone number, estimated arrival time It may store the call time with the customer and the response status to the customer. Here, the call time may include a time when the call is started and a time when the call is disconnected.

  Further, as shown in FIG. 21, the present system 500 has a session management module 508 for managing a session state between two parties by 3PCC in the SIP-side signaling management component 122, and in the Web-side signaling management component 124, A session management access module 510 for accessing the session management module 508 on the SIP environment 14 side from the environment 14 side is configured. The session management module 508 manages a communication state such as disconnection, call completion or busy (busy), and a session state such as communication time.

  The alert WF AP 502 is an application for managing the alert workflow. For example, as shown in FIG. 22, the alert AP cooperation module 512, the alert display module 514, the 3PCC / session management activation module 516, the WF management module 518, and the state registration The module 520 may be configured.

  The alert AP linkage module 512 is a module for linking with the alert management AP 82 that provides DB information related to alert events and alert operations. For example, when the worker does not arrive at the scheduled time or position, the module 512 receives an alert event from the alert management AP 82, obtains alert information in response to the event, and registers it in the WF management DB 504.

  The alert display module 514 creates a Web-AP screen for an administrator that can be displayed by a Web browser, and displays alert information stored in the WF management DB 504 on the Web-AP screen. In this embodiment, as shown in FIG. 23, this module 514 displays the alert information according to the priority for each alert task, and displays the alert response processing of the administrator for each alert task according to the work order. A Web-AP screen 522, that is, an alert-compatible workflow AP screen 522 is created and sent to the administrator's terminal.

  In this module 514, it is preferable to set in advance a requirement for determining the priority order of alert work and alert information display. For example, it is possible to set as a requirement to preferentially display work close to the scheduled arrival time.

  In addition, this module 514 may display the post-processing performed by the administrator for the alert work on the alert work workflow AP screen 522, that is, the alert support process in a workflow format in the preferred work order. In this embodiment, an alert response process by an administrator's telephone may be displayed.

  The module 514 of this embodiment creates a clickable button as an indication of each alert handling process, assigns a predetermined telephone number to each button, and clicks the button to call the predetermined telephone number. It is preferable to implement the alert corresponding workflow AP screen 522 so that the above occurs. For example, the module 514 may assign the telephone number of the worker, emergency worker, or customer who needs the telephone processing to each alert processing button. In FIG. A telephone number is assigned, the telephone button 526 is assigned the telephone number of the administrator and emergency responder, the telephone number 528 is assigned the telephone number of the administrator and the customer, and each button is pressed to establish a communication connection between the two. A 3PCC transmission request is issued. Therefore, the administrator only has to press the telephone button in accordance with the work order displayed on the AP screen 522.

  In this embodiment, the alert display module 514 uses telephone buttons 524, 526, and 528 as alert processing for workers, emergency responders, and customers. Different display buttons may be used. In this case, the alert display module 514 can set the priority order of alert response processing for workers, emergency responders, and customers for each alert task.

  The 3PCC / session management activation module 516 is a communication management means for activating the 3PCC management module 126 and the session management module 508 of the SIP side signaling management component 122.

  In this embodiment, the 3PCC / session management activation module 516 activates the 3PCC management module 126 and the session management module 508 in response to pressing of the telephone processing button displayed on the alert response workflow AP screen 522 by the alert display module 514. Then, the administrator telephone number assigned to the telephone processing is called, and then the worker, emergency worker or customer assigned to the telephone processing is called to realize the telephone connection between them. Further, the module 516 can obtain the session information of communication related to the telephone connection, for example, the communication status and the communication time by requesting the session management module 508.

  The workflow management module 518 manages the workflow according to the work status of the administrator and the alert response processing, selects a screen showing the workflow, that is, the WF screen, and displays it on the administrator terminal. This module searches a WF screen from the WF screen DB 506 and displays the search result WF screen on the Web browser 28 of the administrator or the mobile phone terminal 30.

  The workflow management module 518 of this embodiment searches, for example, a WF screen according to the predetermined alert handling process in response to pressing of the telephone button of the predetermined alert handling process on the alert handling workflow AP screen 522, The next WF screen can be searched according to the operation of a predetermined WF screen and displayed on the administrator terminal 28.

  Further, when the module 518 receives session information such as a communication state and a communication time from the session management module 508 of the SIP-side signaling management component 122, the module 518 searches for a WF screen corresponding to the session information, and the administrator terminal 28 Can be displayed.

  The workflow management module 518 of this embodiment displays various patterns of WF screens in a workflow format as shown in FIGS. 28, 29, and 30. Change the WF screen accordingly. For example, the module 518 can display different WF screens to the administrator depending on whether or not the telephone is connected when the administrator makes a click call. In this embodiment, the WF screen may be set in advance as a workflow and stored in the WF screen DB 506.

  The status registration module 520 registers the work status determined by the administrator's selection in the WF management DB 504 of the Web DB 52 when the administrator operates the alert response workflow AP screen 522 or the WF screen, and this registration is further performed. This is a module for changing the display of the alert corresponding workflow AP screen 520 in accordance with the work status.

  The status registration module 520 of this embodiment, for example, when the predetermined WF screen is displayed and the “complete” button indicating the completion of the predetermined alert response processing operation is pressed, the predetermined response on the alert response workflow AP screen 522 is displayed. It is possible to change the color or character of the button corresponding to the alert handling process.

  In addition, regarding the alert handling workflow AP screen 520 of this embodiment, the display of each item may be appropriately set in advance by the administrator, and the display before and after the change of the buttons of each alert handling process is managed in advance. The person may be able to set as appropriate.

  Next, in the worker management system 500 in this embodiment, refer to the sequence chart of FIG. 24 and the flowchart of FIG. 28 regarding the operation of displaying an alert on the alert corresponding workflow AP screen to notify the administrator that a worker abnormality has occurred. While explaining.

  For example, when the worker does not arrive at the scheduled time or position, the alert management AP 82 in the Web-AP 56 detects an abnormality of the worker according to the above embodiment as shown in FIG. At this time, in the alert management AP 82, for example, an alert event 530 indicating an abnormality of a worker is issued from the alert transmission module 188 and is sent to the web server 50 via the web-AP server 54. Furthermore, in the SIP environment 12, it can be detected that an abnormality has occurred in the worker.

  In response to the alert event 530, the web server 50 issues an alert event 532 and sends it to the alert WF AP 502. In response to the alert event 532, the alert AP cooperation module 512 is activated.

  In response to the alert event 532, the alert AP linkage module 512 issues a search request 534 to obtain the DB information necessary for displaying the alert work for the worker related to the event 532 from the Web-DB 52. And sent to the Web server 50 via the Web-AP server 54.

  The Web server 50 searches the DB information required for alert display 536 by referring to the worker management DB 74 of the Web-DB 52 in response to the search request 534, and obtains DB information 538 as a search result.

  Further, this DB information search result 540 is sent from the Web server 50 to the Web-AP 56 via the Web-AP server 54 and received by the alert AP cooperation function module 512 of the alert WF AP 502.

  Acquisition of DB information in steps 534 to 540 shown in FIG. 24 of this embodiment may be performed in the same manner as steps 236 to 242 shown in FIG. 14 of the above embodiment. Further, the necessary telephone number can be acquired from the employee telephone directory DB 72 of the SIP-DB 36 by operating in the same manner as the steps 276 to 298 shown in FIG.

  Next, in the alert WF AP 502, the alert display module 514 is activated in response to the acquisition of the DB information 540, and the DB information acquired by the alert AP cooperation module 512 regarding the alert operation related to the alert event 532 from the alert management AP 82. The alert information including 540 and the status of response to this alert task is registered. Here, first, the alert information registration request 542 is issued and sent to the Web server 50 via the Web-AP server 54. The registration request 542 may include alert information, and the response status for the alert task may indicate “not supported” as the initial value.

  The Web server 50 accesses the WF management DB 504 of the Web-DB 52 in response to the registration request 542, and the alert information 544 corresponding to the registration request 542 is stored and registered in the WF management DB 504, and registered as a response. A result 546 is sent from the WF management DB 504 to the Web server 50.

  In response to the alert information registration result 546, in the Web server 50, the registration result 548 is sent to the Web-AP 56 via the Web-AP server 54 and received by the alert display module 514 of the alert WF AP 502.

  In addition, the alert display module 514 performs alert display on the administrator's Web browser using the alert information registered in the WF management DB 504 according to the registration result 548. First, in this module 514, an alert response workflow AP screen 522 as shown in FIG. 23 is created using the alert information, a display request 550 for this screen 522 is issued, and the Web server 50 is passed through the Web-AP server 54. Sent to. The AP screen 522 by the display request 550 may be temporarily held in the Web server 50.

  In the Web server 50, in response to the display request 550, a similar display request 552 is issued and sent to the administrator terminal, for example, the Web terminal 28 via the Internet 20. In the administrator terminal 28, the alert display module 514 The created alert corresponding workflow AP screen 522 is displayed by the Web browser (step 554). This display request 552 may include the Web address of the AP screen 522 held by the Web server 50.

  In this way, the administrator can check the alert corresponding workflow AP screen 522 with his / her terminal and know the abnormality of the worker displayed in the alert in real time. Further, the administrator can perform an alert handling process by operating the alert handling workflow AP screen 522.

  The AP screen 522 of this embodiment displays telephone buttons 524, 526 and 528 in a workflow format in the preferred work order as shown in FIG. 23, for example, and the administrator first performs a telephone connection with the corresponding worker. Button 524 is pressed.

  In response to pressing of the telephone button 524, the administrator terminal 28 issues a 3PCC activation request 556 for telephone connection between the administrator and the worker, and sends it to the Web server 50 via the Internet 20. In response to the 3PCC activation request 556, the web server 50 issues a similar activation request 558 and sends it to the alert WF AP 502 of the Web-AP 56 via the Web-AP server 54.

  In the alert WF AP 502, the 3PCC / session management activation module 516 is activated in response to the 3PCC activation request 558. Before the activation of this module 516, a WF screen that displays that a worker is being called, for example, FIG. The alert display module 514 displays the WF screen 700 shown in FIG. In addition, when the telephone connection by the alert handling process related to the 3PCC activation request 558 has already been made by another administrator, it is preferable to notify the administrator to that effect.

  At this time, the alert display module 514 first accesses the WF screen DB 506 of the Web-DB 52 to obtain the WF screen 700, and displays display information such as a worker name for identifying the worker to be called on the WF screen 700. As a result, a WF screen 700 to be displayed to the administrator is created. In this module 514, a display request 560 for the WF screen 700 created in this way is issued and sent to the Web server 50 via the Web-AP server 54. The WF screen 700 by the display request 560 may be temporarily stored in the Web server 50.

  In the Web server 50, in response to the display request 560, a similar display request 562 is issued and sent to the administrator terminal 28 via the Internet 20, and the WF screen 700 corresponding to the display request 562 is displayed on the terminal 28. It is displayed on the Web browser and shown to the administrator (step 564). This display request 562 may include the Web address of the WF screen 700 held by the Web server 50.

  Next, in the alert WF AP 502, the 3PCC / session management activation module 516 is activated in response to the 3PCC activation request 558, and a telephone connection request 566 to the worker is transmitted from the administrator, for example, the administrator IP telephone terminal 26 and A connection request 566 for 3PCC connection with the worker mobile phone 32 is issued.

  The operation in step 566 for connecting the administrator IP telephone terminal 26 and the worker mobile phone 32 by telephone using the 3PCC / session management activation module 516 may be the same as the operation of the 3PCC activation module 192 in the above embodiment shown in FIG. The description is omitted here.

  However, according to this embodiment, not only the 3PCC management access module 132 but also the session management access module 510 is activated in the web side signaling management component 124, and the SIP side signaling management component 122 not only includes the 3PCC management module 126 but also the session management module 126. 508 is also activated. Further, according to this embodiment, the SIP server 34 manages not only the telephone connection by 3PCC but also session management related to the connection to manage the session state.

  The SIP server 34 in this embodiment obtains a session state such as a call state such as disconnection, call completion or during a call and a call state such as a call time by this session management, and the telephone connection request 566 of the 3PCC / session management activation module 516 is issued. As a result, a request result 566 indicating this session state is sent to the alert WF AP 502.

  In the alert WF AP 502, according to the session state indicated by the request result 566, whether or not a call between the administrator telephone terminal 26 and the worker mobile phone 32 is established, that is, whether or not a call is connected to the worker. Can be determined (step 702).

  Next, in the worker management system 500 in this embodiment, the subsequent workflow operation when a telephone is connected to the worker will be described with reference to the sequence chart of FIG. 25 and the flowchart of FIG.

  When a call is connected to the worker in response to the 3PCC activation request 566 by the 3PCC / session management activation module 516, the session state is completed, and the request result 562 indicating completion of the call is returned, and the SIP server 34, the session management module 508 and The alert WF AP 502 is notified via the session management access module 810. In the alert WF AP 502, the WF management module 518 is activated in response to the response of the request result 566 indicating the session state of the call completion.

  First, the WF management module 518 obtains from the Web-DB 52 a WF screen for setting the response status of alert response processing by worker call, for example, the WF screen 704 shown in FIG. Therefore, a search request 568 is issued and sent to the Web server 50 via the Web-AP server 54.

  This WF screen 704 has a “complete” button as shown in FIG. 28, and by pressing this “complete” button, it can be set that the alert response processing by calling the corresponding worker is completed. . Further, the WF screen 704 has a “next” button as shown in FIG. 28. For example, when this button is pressed, the alert handling process may be skipped and the process proceeds to the next alert handling process. The WF screen display may be interrupted to return to the display of the alert corresponding workflow AP screen 522. Further, the WF screen 704 may be a screen that closes this screen 704 when either the “Done” button or the “Next” button is pressed.

  In the Web server 50, the search 570 of the WF screen 704 is performed with reference to the WF screen DB 506 of the Web-DB 52 in response to the search request 568, and the WF screen 704 is obtained as the search result 572. Further, in the Web server 50, a similar search result 574 is issued according to the search result 572 and is sent to the Web-AP 56 via the Web-AP server 54, and is sent to the WF management module 518 of the alert WF AP 502. Received.

  Also, in the WF management module 518, a display request 576 for the WF screen 704 is issued according to the search result 574 and sent to the Web server 50 via the Web-AP server 54. The WF screen 704 according to the display request 576 is preferably temporarily stored in the Web server 50.

  In the Web server 50, in response to the display request 576, a similar display request 578 is issued and sent to the administrator terminal 28 via the Internet 20. The terminal 28 receives the WF screen 704 in response to the display request 578. Is displayed on the web browser and shown to the administrator (step 580). This display request 578 may include the Web address of the WF screen 704 held by the Web server 50.

  When the WF screen 704 is displayed on his / her terminal 28, the administrator can set whether or not the alert handling processing is completed by telephone to the worker by operating the WF screen 704. In this operation example shown in FIG. 25, since the alert response processing is completed by calling the worker, the administrator operates the terminal 28 and presses the “Complete” button on the WF screen 704. If the “next” button is pressed, the process proceeds to step 624 shown in FIG.

  In response to pressing of the “Done” button, the administrator terminal 28 issues a screen switching request 582 together with a notification of completion of response.

  This screen switching request 582 is sent from the terminal 28 to the Web server 50 via the Internet 20, and the Web server 50 sends a similar screen switching request 586 to the Web-AP 56 via the Web-AP server 54. The alert is received by the WF management module 518 of the WF AP 502.

  In response to the screen switching request 586 indicating the completion of the response, the WF management module 518 generates a display request 586 for the reason why the alarm or alert has occurred, that is, the WF screen where the reason for the alarm can be entered, for example, the WF screen 708 shown in FIG. publish.

  This WF screen 708 has an alarm reason entry field in which the reason for the alarm can be written in a text format by operating the administrator terminal 28, and the administrator's setting contents on the WF screens 704 and 708 are stored in the WF management DB 504. It has a “Register” button for registration. The WF screen 708 may be a screen that closes the screen 708 when the “Register” button is pressed.

  The WF screen 708 may be acquired from the WF screen DB 506 at steps 568 to 574 shown in FIG. 25, or may be acquired from the WF screen DB 506 in response to the screen switching request 584. In the latter case, acquisition of the WF screen 708 is performed in the same manner as steps 568 to 574.

  This display request 586 is sent to the Web server 50 via the Web-AP server 54. Further, a similar display request 588 is sent to the administrator terminal 28 via the Internet 20 by the Web server 50, and the WF screen 708 is displayed. This is displayed on the web browser of the terminal 28 (step 590). The WF screen 708 by the display request 586 may be temporarily held in the Web server 50, and the display request 588 may include the Web address of the WF screen 708 held by the Web server 50.

  Since the administrator can know the reason for the alarm by calling the worker in Step 566, he / she writes the reason for the alarm in the alarm reason entry field of the WF screen 708 displayed on his / her terminal 28, and also writes the reason for the alarm. When finished, the “Register” button on the WF screen 708 is pressed to register the alarm reason.

  In response to pressing of the “Register” button, the administrator terminal 28 issues an alarm reason registration request 592 together with the alarm reason written in the entry field of the WF screen 708.

  This alarm reason registration request 592 is sent from the terminal 28 to the web server 50 via the Internet 20, and the web server 50 sends a similar registration request 594 to the alert WF AP of the web-AP 56 via the web-AP server 54. Sent to 502.

  In the alert WF AP 502, the status registration module 520 is activated in response to the alarm reason registration request 594. In the status registration module 520, the response status and the alarm reason indicating that the alert WF AP 502 obtained the response in steps 584 and 594, That is, a registration request 596 is issued to register and update the changed alert information regarding the worker in the WF management DB 504 and is sent to the Web server 50 via the Web-AP server 54. This registration request 596 may have a response status for update registration and an alarm reason.

  In response to the registration request 596, the Web server 50 accesses the WF management DB 504 of the Web-DB 52, and the registration information 598 such as the response status and reason for alarm in the registration request 596 is updated and registered in the WF management DB 504. . Also, a registration result 600 corresponding to this update registration is sent from the WF management DB 504 to the web server 50, and a similar registration result 602 is sent to the web-AP 56 via the web-AP server 54, and the alert WF AP 502 is received by the status registration module 520.

  In this operation example, the response status set on the WF screen 704 is registered in the WF management DB 504 when the “Register” button on the WF screen 708 is pressed. May be registered in the WF management DB 504.

  In the status registration module 520, the alert display for the administrator's Web browser is updated using the alert information updated in the WF management DB 504 according to the registration result 602.

  At this time, the status registration module 520 creates an updated alert corresponding workflow AP screen 522 in the same manner as the steps 542 to 548 by the alert display module 514 shown in FIG. 24, and the display request 604 of this screen 522 is sent to the Web server. Sent to 50. In particular, since the response completion and the reason for the alarm have been updated, the display of the alert response processing for which the response has been completed, that is, the color of the display of the telephone button for the response worker is changed, and the name of the response manager and An alert response workflow AP screen 522 is created by displaying the response completion character and further displaying the reason for the alarm.

  This display request 604 is sent to the administrator terminal 28 as a display request 606 in the same manner as steps 550 to 554, and the updated alert corresponding workflow AP screen 522 is displayed by the web browser of the terminal 28 (steps). 608).

  In this way, not only the administrator who performed the alert handling process but also other managers can check the updated alert handling workflow AP screen 522 in real time to know the alert handling status.

  Next, in the worker management system 500 in this embodiment, the subsequent workflow operation when the worker is not connected to the telephone will be described with reference to the sequence charts of FIGS. 26 and 27 and the flowcharts of FIGS. 28 and 29. .

  If the 3PCC activation request 566 by the 3PCC / session management activation module 516 is not connected to the worker, the session state is disconnected, and the request result 566 indicating the disconnection is obtained from the SIP server 34, the session management module 508, and the session management access. Alert WF AP 502 is notified via module 510. In the alert WF AP 502, the WF management module 518 is activated in response to the request result 566 indicating the disconnected session state.

  The WF management module 518 first issues a search request 610 for the WF screen 706 that prompts the corresponding worker to respond to the alert by redialing in response to the request result 566 indicating the disconnection in the same manner as in step 568, and the Web server. Sent to 50. Alternatively, the WF management module 518 may issue a search request 610 for the WF screen 706 for setting the response status of alert response processing by calling a worker instead of the WF screen 706 in accordance with the request result 566 indicating the disconnection.

  As shown in FIG. 28, the WF screen 706 has a “redial” button. The “redial” button is similar to the telephone button 524 of the alert response workflow AP screen 522, and the telephone numbers of the administrator and the corresponding worker. When this button is pressed, a 3PCC call request for communication connection between the two is issued. The WF screen 706 has a “Next” button as shown in FIG. 28. For example, when this button is pressed, the alert handling process is skipped in the same manner as the WF screen 704, and the next alert handling is performed. You may make it progress to a process. Further, the WF screen 706 may be a screen that closes the screen 706 when one of the “redial” button and the “next” button is pressed.

  In the Web server 50, the search 612 of the WF screen 706 is performed with reference to the WF screen DB 504 in response to the search request 610 in the same manner as in steps 568 and 570. At this time, the Web server 50 obtains the WF screen 706 as the search result 614 in the same manner as in steps 572 and 574, and the similar search result 616 is sent to the Web-AP 56 to manage the WF of the alert WF AP 502. Received by module 518.

  In the WF management module 518, the display request 618 for the WF screen 706 is issued according to the search result 616 and sent to the Web server 50 in the same manner as in step 576, and further in the same manner as in steps 578 and 580. A similar display request 620 is sent to the administrator terminal 28, and the WF screen 706 is displayed on the Web browser of the terminal 28 (step 622).

  In this operation example, the administrator operates the terminal 28 and presses the “Next” button on the WF screen 706 in order to proceed to the next alert handling process without redialing. If the “redial” button is pressed, the process returns to step 566 to try again to make a 3PCC telephone connection to the worker.

  In response to pressing of the “Next” button, the administrator terminal 28 issues a screen switching request 624 without notifying the completion of the response.

  This screen switching request 624 is sent to the Web server 50 in the same manner as steps 582 and 584, and further sent to the Web-AP 56 as the screen switching request 626 and received by the WF management module 518 of the alert WF AP 502. .

  In response to this screen switching request 626, the WF management module 518 recognizes that the administrator is still responding to the alert work, and a WF screen that prompts alert response processing by telephone call to an emergency response member, for example, A display request 628 for the WF screen 710 shown in FIG. 28 is issued.

  As shown in FIG. 28, the WF screen 710 has a “telephone” button. This “telephone” button is similar to the telephone button 526 of the alert response workflow AP screen 522, and the telephone numbers of the administrator and emergency response personnel. When this button is pressed, a 3PCC call request for communication connection between the two is issued. The WF screen 710 has a “hold” button as shown in FIG. 28. For example, when the button is pressed, the workflow may be interrupted and the alert corresponding workflow AP screen 522 may be displayed again. Alternatively, this workflow may be skipped and proceed to the next workflow. The WF screen 710 may be a screen that closes the screen 710 when either the “telephone” button or the “hold” button is pressed.

  The WF screen 710 may be acquired from the WF screen DB 506 at steps 610 to 616 shown in FIG. 26, or may be acquired from the WF screen DB 506 in response to the screen switching request 626. In the latter case, acquisition of the WF screen 710 is performed in the same manner as steps 610 to 616.

  This display request 628 is sent to the Web server 50 in the same manner as Steps 618 to 622, and further sent to the administrator terminal 28 as a display request 630, and the WF screen 710 is displayed on the Web browser of this terminal 28. (Step 632).

  Here, the administrator determines whether or not to call the emergency response staff. When making a call, the administrator presses the “telephone” button on the WF screen 710. Press the “hold” button on the screen 710. In this example operation, the administrator presses the “telephone” button on the WF screen 710 to call the emergency response staff. When the “hold” button is pressed, the workflow on the WF screen may be interrupted and the alert corresponding workflow AP screen 522 may be returned.

  In response to pressing of the “telephone” button, the administrator terminal 28 issues an emergency responder telephone request 634.

  This emergency response telephone request 634 is sent to the Web server 50 in the same manner as the 3PCC activation request in Steps 556 and 558 of the operation example shown in FIG. 24, and further the alert WF AP 502 of the Web-AP 56 as a telephone request 636. Sent to.

  In the alert WF AP 502, the 3PCC / session management activation module 516 is activated in response to the emergency responder telephone request 636, but before the activation of this module 516, the WF screen displaying that the emergency responder is being called For example, the WF management module 518 displays the WF screen 712 shown in FIG.

  Since the display of the WF screen 712 by the WF management module 518 may be performed in the same manner as the display of the WF screen 700 by steps 560 and 562 in the operation example shown in FIG. 24, description thereof is omitted here.

  Next, in the alert WF AP 502, the 3PCC / session management activation module 516 is activated in response to the emergency responder telephone request 636 to make the call between the administrator IP telephone terminal 26 and the emergency responder telephone terminal 3PCC A connection request 638 is issued. At this time, since the operation of connecting the administrator IP telephone terminal 26 and the emergency response person telephone terminal by telephone using the 3PCC / session management activation module 516 may be the same as the operation of Step 566 in the operation example shown in FIG. The description is omitted.

  In alert WF AP 502, according to the session state indicated by the request result for this 3PCC connection request 638, whether or not a call has been established between the administrator telephone terminal 26 and the emergency responder telephone terminal, that is, call the emergency responder. It can be determined whether or not is connected (step 714).

  In this operation example, a call is connected to the emergency responder in response to the emergency responder telephone request 638 by the 3PCC / session management activation module 516, the session state is completed, and the request result 638 indicating the completion of the call is the SIP server 34, the session Alert WF AP 502 is notified via management module 508 and session management access module 510. In the alert WF AP 502, when a request result 638 indicating the session state of call completion is obtained, the WF management module 518 is activated in accordance with the request result 638 as shown in FIG.

  First, the WF management module 518 issues a search request 640 for a WF screen, for example, a WF screen 716 shown in FIG. Then, the WF screen 716 is searched from the WF screen DB 506 in the same manner as steps 610 to 616 shown in FIG. 26 (steps 640 to 646).

  This WF screen 716 has a “complete” button as shown in FIG. 29, and by pressing this “complete” button, it can be set that the alert response processing by the telephone call to the emergency response member has been completed. . Further, the WF screen 716 may be a screen that closes the screen 716 when the “Done” button is pressed.

  In addition, the WF management module 518 issues a display request 648 for the WF screen 716 according to the search result 646 from the WF screen DB 506, and the WF screen 716 is displayed on the administrator terminal 28 in the same manner as in steps 618 to 622. It is displayed on the web browser (steps 648 to 652).

  In this operation example, the administrator operates the administrator terminal 28 and presses the “Finish” button on the WF screen 716 in order to proceed to the next alert response process. In response to pressing of the “complete” button, a screen switching request 654 is issued together with a notification of completion of the response.

  This screen switching request 654 is sent to the Web server 50 in the same manner as steps 624 and 626, and further sent to the Web-AP 56 as a screen switching request 656 and received by the WF management module 518 of the alert WF AP 502. .

  In response to the screen switching request 656 indicating the completion of the response, the WF management module 518 issues a display request 658 for a WF screen for prompting an alert response process by calling the customer, for example, the WF screen 720 shown in FIG.

  This WF screen 720 has a “telephone” button as shown in FIG. 29, and this “telephone” button is assigned the telephone numbers of the administrator and the customer in the same manner as the telephone button 528 of the alert-response workflow AP screen 522. When this button is pressed, a 3PCC call request for communication connection between the two is issued. Further, the WF screen 720 has a “No” button as shown in FIG. 29. For example, in response to pressing of this button, the workflow may be terminated and the alert corresponding workflow AP screen 522 may be displayed again. The WF screen 720 may close the screen 720 when any one of the “telephone” button and the “no” button is pressed.

  The WF screen 720 may be acquired from the WF screen DB 506 at steps 640 to 646 shown in FIG. 27, or may be acquired from the WF screen DB 506 in response to the screen switching request 656. In the latter case, acquisition of the WF screen 720 is performed in the same manner as steps 640 to 646.

  This display request 658 is sent to the Web server 50 in the same manner as Steps 648 to 652, and further sent to the administrator terminal 28 as a display request 660, and the WF screen 720 is displayed on the Web browser of this terminal 28 ( Step 662).

  Here, the administrator determines whether or not to call the customer and presses the “telephone” button of the WF screen 720 when making a call. Press the “No” button. In this operation example, the administrator determines that it is not necessary to call the customer and presses the “No” button on the WF screen 720.

  In response to pressing of the “No” button, the administrator terminal 28 issues a screen switching request 664 together with a notification of completion of the response.

  This screen switching request 664 is sent to the Web server 50 in the same manner as Steps 654 and 656, and further sent to the Web-AP 56 as a screen switching request 666 and received by the WF management module 518 of the alert WF AP 502. .

  In the alert WF AP 502, the status registration module 520 is activated in response to the screen switching request 666 indicating the completion of response, and this module 520 indicates that the response status has been completed by the alert response processing by the emergency response person call. A registration request 668 is issued for recognizing and updating the changed alert information related to the emergency responder in the WF management DB 504, which is recognized by the request 666.

  This registration request 668 is sent to the Web server 50 to perform update registration 670 of the WF management DB 504 in the same manner as Steps 596 to 602 in the operation example shown in FIG. 25, and the registration result 672 is stored in the Web server. 50 is sent as a registration result 674 to the Web-AP 56 via 50 and received by the status registration module 520 of the alert WF AP 502.

  In the status registration module 520, the alert response workflow AP screen 522 is updated using the alert information updated in the WF management DB 504 in accordance with the registration result 674 in the same manner as in the step 604 of the operation example shown in FIG. Is called. Here, in particular, the completion of the response to the emergency response member is shown. Therefore, the display of the alert response processing for which the response has been completed, that is, the display color of the telephone button 526 for the emergency response member is changed, and the response manager's An alert corresponding workflow AP screen 522 is created by displaying the name and the response completion character.

  When the alert response workflow AP screen 522 is updated in this way, a display request 676 for this screen 522 is issued and displayed via the Web server 50 in the same manner as steps 604 to 608 in the operation example shown in FIG. The request 678 is sent to the administrator terminal 28, and this screen 522 is displayed on the web browser of the terminal 28 (step 680).

  In step 638, if the telephone is not connected to the emergency responder, the session state is disconnected, the request result indicating disconnection is notified to the alert WF AP 502, and the WF management module 518 notifies the emergency responder. A WF screen urging alert processing by redial, for example, a WF screen 718 shown in FIG. 29 is displayed on the administrator terminal 28.

  As shown in FIG. 29, the WF screen 718 may have a “redial” button and a “next” button to which the telephone numbers of the administrator and emergency responders are assigned. Since the operation is the same as that of the WF screen 706, description thereof is omitted.

  When the “telephone” button on the WF screen 720 displayed in step 662 is pressed, a customer telephone request is issued at the administrator terminal 28 (step 722), and the WF management module 518 of the alert WF AP 502 is issued. A WF screen for indicating that the customer is being called, for example, a WF screen 724 shown in FIG. 30 is displayed.

  Since the display of the WF screen 724 by the WF management module may be performed in the same manner as the display of the WF screen 700 in steps 560 to 564 of the operation example shown in FIG. 24, the description thereof is omitted here.

  In addition, when a customer phone request is issued by operating this WF screen 720, the operation of connecting the administrator IP phone terminal 26 and the customer phone terminal by 3PCC by the 3PCC / session management activation module 516 is shown in FIG. Since the operation may be the same as the operation of step 566 in the illustrated operation example, the description thereof is omitted here.

  In alert WF AP 502, according to the session state indicated by the result of the customer telephone request in step 722, whether or not a call between the administrator telephone terminal 26 and the customer telephone terminal is established, that is, whether the telephone is connected to the customer. Can be determined (step 726).

  In addition, when a customer is called by phone in this way, as shown in FIG. 30, a WF screen 728 for setting a response status of alert response processing by customer call or a WF screen 730 for prompting alert response processing by redial to the customer is displayed. Although there are cases where the process moves to a workflow to be displayed, the operations related to the display and operation of these WF screens 728 and 730 are the same as those of the WF screens 704 and 706, respectively, and thus description thereof is omitted.

  Furthermore, when the alert information about the customer is changed in response to this customer call request, the WF management DB 504 is updated in the same manner as in steps 668 to 674, the alert response workflow AP screen 522 is updated, and the updated alert response The workflow AP screen 522 is displayed on the Web browser of the administrator terminal 28 (step 732).

  As described above, according to the worker management system 500 of this embodiment, when an abnormality occurs in a worker and an alert should be issued, the work corresponding to the alert is made more efficient by a workflow in which telephone work and status report work are combined. Can be realized.

  For example, if the worker does not arrive at the site at the scheduled time in the security industry, the administrator typically calls the worker to check the situation and assigns another response person depending on the situation. The system 500 of this embodiment makes it possible to realize the telephone service and the status report work by operating and displaying the Web screen as a series of workflows. For example, when an administrator who uses the system 500 disconnects the telephone, a status report screen is automatically displayed and the work status is displayed on the Web screen.

  As another embodiment, the worker management system 800 of the present invention manages the worker position information and schedule to grasp the worker situation, and whether the worker situation satisfies a desired alert condition. Alerts can be issued in response to

  The system 800 of this embodiment may be configured in the same manner as the system 10 of the above-described embodiment as shown in FIGS. 1 to 10, and only different configurations and operations will be described below.

  In particular, as shown in FIG. 31, the present system 800 includes a location information management AP 802 that manages location information of workers and their work sites in the web environment AP 14 in the web environment 14. 1 includes an alert DB 804 that stores alert conditions, a position information DB 806 that stores position information on the work site, and a stamp information DB 808 that stores worker stamp information.

  The alert DB 804 is a database that stores, for example, alert notification conditions corresponding to the work schedule for each worker for each condition. In this embodiment, as shown in FIG. 32, the worker name, the site name, the classification , And alert conditions indicating time and distance can be stored as alert conditions.

  The position information DB 806 is a database that stores site position information such as latitude / longitude information of the work site for each work site. In this embodiment, as shown in FIG. 33, the site ID, the site name, the site address, the site The reading and the longitude (east longitude) and latitude (north latitude) of the site can be stored as site location information.

  The time stamp information DB 808 is a database that stores time information and position information stamped by a worker from a mobile phone by web access for each time stamped by the worker. In this embodiment, as shown in FIG. The worker name, stamping time, division, and longitude (east longitude) and latitude (northern latitude) of the stamping position can be stored for each stamping by the worker.

  In the system 800, the worker can perform stamping by using his / her mobile phone terminal 32, and can register stamping information having the stamping time and his / her position information. Thus, the location information of the terminal 32 can be acquired by the API service of the location information providing ASP 90. In the system 800, the worker management AP 80 stores the stamp information from the mobile phone terminal 32 in the worker management DB 74 in the above-described embodiment, and the stamp information is stored in the stamp information DB 808. To store.

  Further, the location information management AP 802 includes, for example, as shown in FIG. 35, a location information registration module 810, a time stamp information polling module 812, a worker schedule reference module 814, a location information inquiry module 816, an alert determination module 818, and an alert request. A module 820 may be included.

  The location information registration module 810 is a module for managing location information on the work site. When the administrator registers location information on the work site such as a site address, the location information is converted into location information such as longitude and latitude information. The location information including the location name, location address and latitude / longitude information is registered in the location information DB 806.

  For example, the location information registration module 810 is used when the administrator operates the management Web-AP screen 830 shown in FIG. 36 displayed on the Web browser of the administrator terminal 28 to register the location information related to the work site. The site name, site address, and latitude / longitude information set using the AP screen 830 may be registered.

  The engraving information polling module 812 is a module for monitoring the engraving of the worker from the mobile phone, and accesses the engraving information DB 808 storing the engraving information from the worker at a predetermined interval. Detect information. Further, the module 812 may be activated in response to receiving the stamp information from the worker's mobile phone and obtain the stamp information from the stamp information DB 808. This module 812 acquires at least a stamping position and a stamping time as the worker stamping information, and may obtain the longitude / latitude information of the worker as the stamping position.

  Further, the time stamp information polling module 812 may set a predetermined interval for accessing the time stamp information DB 808 in advance, and may use the time set in the alert time setting module 166, for example. Further, this module 812 may operate in the same manner as the marking state monitoring module 172 of the above embodiment and access the stamping information DB 808, or use the function of the stamping state monitoring module 172. But you can.

  The worker schedule reference module 814 is a module for calling up scheduled information regarding the worker from whom the time stamp information has been obtained. The worker schedule reference module 814 obtains the schedule information of the worker from which time stamp information has been obtained by the time stamp information polling module 812. It can be obtained by referring to the worker management DB 74. In the above embodiment, the schedule information may be registered in the worker management DB 74 by the worker management AP 80, for example, the management Web-AP screen 830 displayed on the web browser of the administrator terminal 28 or Can be registered using other schedule setting screens. Alternatively, the schedule information may be registered in the worker management DB 74 in the CSV format and can be extracted from the worker management DB 74 in the CSV format.

  The position information inquiry module 816 is a module for obtaining the distance information of the worker with respect to the work site. The position information in the worker's stamp information obtained by the stamp information polling module 812 and the worker's work site. Based on the on-site position information registered in the position information DB 806, a distance between both positions, for example, a longitude difference and a latitude difference is calculated. This module 816 detects the worker who performs the position information inquiry based on the stamp information obtained by the stamp information polling module 812, and the worker schedule reference module 814 obtains the detected worker. The work site of each worker can be detected by referring to the schedule information.

  The alert determination module 818 is a module that determines whether or not the stamp information obtained by the stamp information polling module 812 meets the alert conditions registered in the alert DB 804. Alert alert conditions are called from the alert DB 804 for the worker who has been alerted, and whether the alert determination information such as the stamp time in the stamp information and the distance information obtained by the location information inquiry module 816 is applicable to the alert trigger condition Determine whether.

  The module 818 in this embodiment displays the determination result of the alert determination information on the Web-AP screen 830 so that the administrator can confirm the alert so that the administrator can confirm the alert at a glance. Is. For example, such a Web-AP screen 830 can be created in the worker management AP 80 or the alert display module 514 of the above embodiment. For example, the determination result of the module 818 may be indicated by “◯” or “x”.

  The alert request module 820 is a module that requests alert response processing to the alert management AP 82. In this embodiment, the alert request module 820 operates when the determination result of the alert determination module 818 is “x” and automatically performs alert response processing. Execute. For example, the module 820 may perform alert transmission by the alert transmission module 188 or may perform 3PCC telephone connection to the worker by the 3PCC automatic activation module 192 without performing alert transmission as the alert response processing.

  Next, in the worker management system 800 in this embodiment, the administrator registers each information in the Web DB 52, and the operation of the worker stamping in the system 800 is described with reference to the sequence chart of FIG. explain.

  The administrator operates an administrator terminal such as the Web terminal 28 or the mobile phone terminal 30, and registers the work site address of the worker managed by the administrator in the system 800. For example, when the administrator operates the management Web-AP screen 830 displayed on the Web browser of the administrator terminal 28 or other site address setting screen and inputs the site address, the site address information 840 is stored in the administrator terminal. The data is sent to the Web server 50 via the Internet 20 by the network 28 and further sent to the location information management AP 802 of the Web-AP 56 via the Web-AP server 54 (step 842).

  In the location information management AP 802, the location information registration module 810 is activated in accordance with the site address information 842 from the administrator terminal 28. In this embodiment, the location address is converted into location information such as latitude and longitude information. . In addition, in the location information registration module 810, in order to register the converted location information in the location information DB 806, a location information registration request 844 relating to the work site is issued and is sent to the Web server 50 via the Web-AP server 54. Sent. The registration request 844 may have a site name, a site address, and latitude / longitude information.

  The Web server 50 accesses the position information DB 806 of the Web-DB 52 in response to the registration request 844, and the position information according to the registration request 844 is stored and registered in the position information DB 806 (step 846).

  Further, in the same manner as in steps 840 to 846, the administrator sends the alert condition of the worker managed by the manager to the worker management AP 80 by using the manager terminal 28, so that the alert DB 804 It can also be stored and registered.

  Similarly, the administrator operates an administrator terminal such as the Web terminal 28 or the mobile phone terminal 30, and registers the schedule of workers managed by the administrator in the system 800. For example, when the administrator inputs a schedule by operating the management Web-AP screen 830 displayed on the Web browser of the administrator terminal 28 or other schedule setting screen, the schedule information is transmitted to the Internet by the administrator terminal 28. 20 is sent to the Web server 50 via the web 20 (step 848), and further sent to the worker management AP 80 of the web-AP 56 via the web-AP server 54 (step 850).

  In the worker management AP 80, a schedule registration request 852 is issued according to the schedule information 850 from the administrator terminal 28 and is sent to the Web server 50 via the Web-AP server 54. This registration request 852 may include schedule information.

  The Web server 50 accesses the worker management DB 74 of the Web-DB 52 in response to the registration request 852, and schedule information according to the registration request 852 is stored and registered in the worker management DB 74 (step 854). ).

  Alternatively, the worker operates a worker terminal such as the mobile phone terminal 32 to perform time stamping, and informs the system 800 of his / her situation. For example, in the same manner as in the embodiment shown in FIG. 14, the worker presses the stamping / position information registration button of the terminal 32, and uses the GPS function of the terminal 32 by the API service of the position information providing ASP 90. Location information can be acquired. At this time, time stamp information 856 including a time stamp position and a time stamp is sent from the worker terminal 32 to the Web server 50 via the Internet 20.

  This stamp information 856 is stored and registered in the stamp information DB 808 by the Web server 50, for example (step 858). Alternatively, the stamp information 856 may be further sent to the Web-AP 56 via the Web-AP server 54 and registered in the stamp information DB 808 by the Web-AP 56. Registration in the stamping information DB 808 may be performed by the worker management AP 80 in FIG.

  Further, the time stamp information 856 may be sent to the worker management AP 80 and stored in the worker management DB 74 by the worker management AP 80 in the same manner as in the above embodiment.

  Next, in the worker management system 800 in this embodiment, the administrator registers each information in the Web DB 52, and the operation of the worker stamping in the system 800 is described with reference to the sequence chart of FIG. explain.

  In this system 800, in the Web-AP 56 of the Web environment 14, the stamp information in the stamp information DB 808 is monitored at predetermined intervals by the stamp information polling module 812 of the position information management AP 802. Then, a time stamp detection request 860 for the time stamp information DB 808 is issued and sent to the Web server 50 via the Web-AP server 54. The Web server 50 refers to the stamp information DB 808 of the Web-DB 52 in response to the stamp detection request 860 (step 862), and the stamp information 864 is extracted.

  In this way, new stamping information 864 is extracted from the stamping information DB 808 at predetermined intervals and sent to the Web server 50, and further sent to the Web-AP 56 via the Web-AP server 54. Received by the time stamping information polling module 812 of the location information management AP 802 (step 866).

  Next, in the location information management AP 802, the worker schedule reference module 814 operates in accordance with the stamp information 866 obtained by the stamp information polling module 812, and stamps based on the stamp information 866. In order to recognize a worker and retrieve the schedule information of the worker, a worker schedule reference request 868 to the worker management DB 74 is issued and sent to the Web server 50 via the Web-AP server 54. In the Web server 50, the worker management DB 74 is referred to in response to the reference request 868 (step 870), and worker schedule information 872 is retrieved.

  The worker schedule information 872 obtained in this way is sent from the worker management DB 74 to the Web server 50, and further sent to the Web-AP 56 via the Web-AP server 54, so that the location information management AP 802 It is received by the worker schedule reference module 814 (step 874).

  Further, in the location information management AP 802, the location information inquiry module 816 operates in accordance with the worker schedule information 874 obtained by the worker schedule reference module 814, and the worker who has been imprinted based on this schedule information 874 The position information reference request 876 for the position information DB 806 is issued and sent to the Web server 50 via the Web-AP server 54 in order to recognize the current work site and to extract position information relating to the work site. In the Web server 50, the position information DB 806 is referred to in response to the reference request 876 (step 878), and work site position information 880 such as a site name, a site address, and longitude / latitude information is extracted.

  The work site position information 880 obtained in this way is sent from the position information DB 806 to the Web server 50, and further sent to the Web-AP 56 via the Web-AP server 54, so that the position information management AP 802 position can be obtained. Received by the information query module 816 (step 882).

  In accordance with the work site position information 882, the position information inquiry module 816 has the stamp position of the worker stamp information 866 acquired by the stamp information polling module 812 and the work site position information acquired by the position information query module 814. Based on 882, for example, the difference between the longitude and latitude information is calculated, and distance information between the worker and the work site is detected.

  Next, in the location information management AP 802, the alert determination module 818 operates to perform alert determination based on the worker stamping information 866. First, in order to extract an alert condition related to the worker, the alert DB 804 An alert condition reference request 884 is issued and sent to the Web server 50 via the Web-AP server 54. In the Web server 50, the alert DB 804 is referred to in response to the reference request 884 (step 886), and alert condition information 888 such as a distance condition and a time condition is extracted.

  The alert condition information 888 obtained in this way is sent from the alert DB 804 to the web server 50, and further sent to the web-AP 56 via the web-AP server 54, and the alert determination module of the location information management AP 802. Received at 818 (step 890).

  In response to this alert condition information 890, the alert determination module 818 determines the distance information detected by the position information inquiry module 816 and the time stamped in the worker stamp information acquired by the stamp information polling module 812 as the alert condition information. It is determined whether the 890 distance and time conditions are met.

  Also, in the location information management AP 802, the administrator Web-AP screen 830 is updated according to the alert condition determination result by the alert determination module 818. For example, if the time stamp information matches the alert condition, the AP screen “◯” is displayed in the stamp address field or stamp time field of 830, and “x” is displayed if the information does not match.

  Further, the location information management AP 802 issues a display request 892 for the updated administrator Web-AP screen 830 and sends it to the Web server 50 via the Web-AP server 54. The AP screen 830 based on the display request 892 may be temporarily stored in the Web server 50.

  In the Web server 50, in response to the display request 892, a similar display request 894 is issued and sent to the administrator terminal 28 via the Internet 20, and the updated administrator Web-AP screen 830 is displayed on the terminal 28. Displayed on the web browser and shown to the administrator. This display request 894 may include the Web address of the AP screen 830 held by the Web server 50.

  Also, in the location information management AP 802, when the alert determination module 818 determines that the time stamp information does not match the alert condition, the alert request module 820 operates to perform alert response processing on the alert management AP 82. Request 896 is issued. At this time, the alert handling processing by the alert management AP 82 may be any processing described in the above embodiment. In this way, if the time stamp information does not match the alert condition, the alert handling process is automatically performed.

It is a block diagram which shows one Example of the worker management system of this invention. It is a block diagram which shows the structural example of the accelerator component and database in the system shown in FIG. It is a figure which shows the example of the manager presence information database in the database shown in FIG. It is a figure which shows the example of the employee telephone directory database in the database shown in FIG. It is a figure which shows the example of the worker management database in the database shown in FIG. It is a figure which shows the example of the administrator database in the database shown in FIG. It is a figure which shows the example of the fixed phrase database in the database shown in FIG. It is a block diagram which shows the structural example of the presence management component in the system shown in FIG. It is a block diagram which shows the structural example of the signaling management component in the system shown in FIG. It is a block diagram which shows the structural example of the alert management component in the system shown in FIG. It is a figure which shows the example of the Web-AP screen displayed by the worker management AP in the system shown in FIG. It is a block diagram which shows the structural example of alert management AP in the system shown in FIG. It is a sequence chart explaining the operation | movement procedure of the administrator registration of the system shown in FIG. It is a sequence chart explaining the operation | movement procedure of the worker state detection and alert transmission destination manager detection of the system shown in FIG. 2 is a sequence chart for explaining an operation procedure of manager presence information detection and manager telephone number search in the system shown in FIG. 1. It is a sequence chart explaining the operation | movement procedure of the alert sentence production | generation and alert transmission to the administrator Web terminal of the system shown in FIG. 3 is a sequence chart for explaining an operation procedure of 3PCC connection between an administrator telephone terminal and a worker telephone terminal in the system shown in FIG. 1. It is a sequence chart explaining the operation | movement procedure of the alert transmission to the administrator mobile telephone of the system shown in FIG. It is a block diagram which shows the structural example of the accelerator component and database in the other Example of the worker management system of this invention. It is a figure which shows the example of the workflow management database in the database shown in FIG. FIG. 20 is a block diagram illustrating a configuration example of a signaling management component in the system illustrated in FIG. 19. FIG. 20 is a block diagram illustrating a configuration example of an alert WF AP in the system illustrated in FIG. 19. It is a figure which shows the example of the alert corresponding | compatible workflow AP screen displayed by alert WF AP in the system shown in FIG. FIG. 20 is a sequence chart for explaining an operation procedure regarding an alert corresponding workflow AP screen of the system shown in FIG. 19. FIG. In the sequence chart shown in FIG. 24, it is a sequence chart explaining the operation | movement procedure when the telephone call with a worker is established. In the sequence chart shown in FIG. 24, it is a sequence chart explaining the operation | movement procedure when the telephone call with an operator is not established. In the sequence chart shown in FIG. 26, it is a sequence chart explaining the operation | movement procedure in the case of telephone-connecting to an emergency response person. FIG. 20 is a flowchart showing a transition of a workflow screen related to a worker call in the system shown in FIG. 19. FIG. 20 is a flowchart showing a transition of a workflow screen related to an emergency response person call in the system shown in FIG. 19. FIG. 20 is a flowchart showing a transition of a workflow screen related to customer call in the system shown in FIG. 19. FIG. It is a block diagram which shows the structural example of the accelerator component and database in the other Example of the worker management system of this invention. It is a figure which shows the example of the alert database in the database shown in FIG. It is a figure which shows the example of the position information database in the database shown in FIG. It is a figure which shows the example of the stamp information database in the database shown in FIG. FIG. 32 is a block diagram showing a configuration example of a location information management AP in the system shown in FIG. 31. FIG. 32 is a diagram showing an example of an administrator Web-AP screen displayed by the position information management AP in the system shown in FIG. 31. FIG. 32 is a sequence chart for explaining an operation procedure regarding registration of schedule information and stamping information of the system shown in FIG. 31. It is a sequence chart explaining the operation | movement procedure regarding alert condition determination based on the distance information of the system shown in FIG.

Explanation of symbols

10 Worker management system
12 SIP environment
14 Web environment
16 network
18, 20 Internet
22 Mobile carrier network
24 PSTN
26 IP phone terminals
28 Web terminal
30, 32 Mobile phone terminals
34 SIP server
36 SIP-DB
38 SIP-AP server
40 SIP-AP
42 Web Accessor Component
44 SIP-API
46 SIP side component API
48 SIP side linkage management
50 Web server
52 Web-DB
54 Web-AP server
56 Web-AP
58 SIP Axisor Component
60 Web-API
62 Web side component API
64 Web side management
66 SMS gateway

Claims (12)

In a worker management system including a worker management application that allows an administrator to manage a worker in a Web environment having a Web (World Wide Web) server that operates based on HTTP (Hypertext Transfer Protocol), the system Is
Connecting the Web environment and a VoIP environment having a VoIP server operating based on VoIP (Voice over Internet Protocol) via a network that realizes distributed processing;
In the Web environment, including an alert management application for sending an alert according to the work status of the worker and the presence status of the manager to the manager,
A first presence management means for managing presence information of the administrator in a VoIP environment;
First signaling management means for managing signaling using the VoIP server of the manager's telephone terminal and the worker's telephone terminal;
First alert management means for managing the alert management application in the web environment,
Second presence management means for accessing presence information of the manager managed by the first presence management means in the Web environment from the Web environment;
Second signaling management means for using the first signaling management means from the Web environment;
Worker management system which comprises a second alert management means for accessing a first alert management means of the VoIP environment. 2. The worker management system according to claim 1, wherein the first alert management means includes first administrator state search means for searching for a presence state of the manager, and first contact information for the worker. Worker contact search means,
The second alert management means includes a second administrator status search means for accessing the first administrator status search means and a second worker for accessing the first worker contact address search means. A worker management system comprising: a contact retrieval means. The worker management system according to claim 1, wherein the alert management application includes a stamped state monitoring unit that monitors a work state of the worker;
Search means for searching for the telephone terminal of the administrator of the alert transmission destination according to the monitoring result by the monitoring means;
Generating means for generating an alert display sentence suitable for transmission to the administrator's telephone terminal;
Transmitting means for transmitting the alert display sentence generated by the generating means to the telephone terminal of the administrator;
A worker who activates 3PCC (3rd Party Call Control) in response to transmission by the transmitter and connects the manager's telephone terminal to the worker's telephone terminal. Management system. The worker management system according to claim 1, wherein the system includes a position information management application that manages position information of the worker in the Web environment;
An alert database for storing alert notification conditions according to the work schedule of the worker;
A stamp information database storing stamp information including stamp position information sent from the worker,
The location information management application converts the location address in the schedule information into location information indicated by longitude and latitude when the administrator registers the schedule information of the worker by the worker management application. Position information registration means for registering as information,
A time stamp information polling unit that accesses the time stamp information database at predetermined intervals and detects the time stamp information from the worker;
With respect to the worker for which the time stamp information is detected by the time stamp information polling means, worker schedule reference means for calling the schedule information;
With respect to the worker for which the stamp information is detected by the stamp information polling means, based on the stamp position information in the stamp information of the worker and the position information registered by the position information registration means. Position information inquiry means for detecting distance information of the worker;
Alert notification conditions relating to the worker in which alert determination information including at least distance information of the worker is stored in the alert database with respect to the worker for which the stamp information is detected by the stamp information polling unit. Alert determination means for determining whether or not it conforms to,
The alert determination means, worker management system characterized by indicating to the administrator so that come the determination result readily visually. In a worker management method in which an administrator can manage a worker by a worker management application in a web environment having a web server that operates based on HTTP, the method includes:
Connecting the Web environment and a VoIP environment having a VoIP server that operates based on VoIP via a network that realizes distributed processing;
The alert management application in the web environment sends an alert according to the working status of the worker and the presence status of the manager to the manager,
The method also includes a first presence management step of managing presence information of the administrator in the VoIP environment;
A first signaling management step of managing signaling using the VoIP server of the administrator's telephone terminal and the worker's telephone terminal within the VoIP environment;
A first alert management step for managing the alert management application in the Web environment within the VoIP environment;
The method further includes a second presence management step for accessing the administrator's presence information managed in the first presence management step from the Web environment;
A second signaling management step for using the first signaling management step from the Web environment;
Worker management method characterized in that it comprises a second alert management step of accessing the first alert management process of the VoIP environment. 6. The worker management method according to claim 5, wherein the first alert management step includes a first administrator state search step for searching for the presence state of the administrator, and a first contact point for searching for the contact information of the worker. Worker contact search process,
The second alert management process includes a second manager status search process for accessing the first manager status search process and a second worker for accessing the first worker contact search process. The worker management method characterized by including a contact search process. The worker management method according to claim 5, wherein the alert management application includes a stamping state monitoring step of monitoring a work state of the worker;
A search step of searching for the telephone terminal of the manager of the alert transmission destination according to the monitoring result of the monitoring step;
A generating step for generating an alert display sentence suitable for transmission to the administrator's telephone terminal;
A transmission step of transmitting the alert display sentence generated in the generation step to the manager's telephone terminal;
A worker management method, comprising: a call step of activating 3PCC to make a call connection between the manager's telephone terminal and the worker's telephone terminal in response to transmission in the transmission step. The worker management method according to claim 5, wherein the method includes:
A first storing step of storing an alert issue condition in accordance with a work schedule of the worker in an alert database;
A second storing step of storing in the stamping information database stamping information including stamping position information sent from the worker,
By the location information management application that manages the location information of the worker in the Web environment,
When the manager registers the schedule information of the worker by the worker management application, the position information registration for converting the site address in the schedule information into position information indicated by longitude and latitude and registering it as position information Process,
A time stamp information polling step of accessing the time stamp information database at predetermined intervals to detect the time stamp information from the worker,
With respect to the worker for which the stamp information is detected by the stamp information polling step, a worker schedule reference step for calling the schedule information,
With respect to the worker from which the stamp information has been detected, based on the stamp position information in the stamp information of the worker and the position information registered by the position information registration means, the distance information of the worker Position information inquiry process for detecting
Whether or not the alert determination information including at least the distance information of the worker matches the alert notification condition related to the worker stored in the alert database with respect to the worker from which the stamping information is detected. An alert determination step for determining,
The alert determination step, worker management method characterized by indicating to the administrator so that come the determination result readily visually. In a worker management system including a worker management application that allows an administrator to manage a worker in a web environment having a web server that operates based on HTTP, the system includes:
Connecting the Web environment and a VoIP environment having a VoIP server that operates based on VoIP via a network that realizes distributed processing;
In the web environment, an alert management application that issues an alert event according to the working state of the worker,
In response to an alert event from the application, an alert workflow management application that manages a process corresponding to the alert operation related to the event in a workflow, and
A first presence management means for managing presence information of the administrator in a VoIP environment;
First signaling management means for managing signaling using the VoIP server of the manager's telephone terminal and the worker's telephone terminal;
First alert management means for managing the alert management application in the web environment,
Second presence management means for accessing presence information of the manager managed by the first presence management means in the Web environment from the Web environment;
Second signaling management means for using the first signaling management means from the Web environment;
Worker management system which comprises a second alert management means for accessing a first alert management means of the VoIP environment. In the worker management system according to claim 9,
The alert workflow management application includes an alert application cooperation means for linking with the alert management application;
Alert display means for displaying an alert related to the alert event;
Communication management means for managing communication connection between the Web environment and the VoIP environment when processing corresponding to the alert displayed by the display means;
A worker management system comprising: a workflow management unit that manages the workflow in accordance with a work state of the manager and an alert handling process. In the worker management system according to claim 9,
The alert display means displays the alert information related to the alert event issued by the alert management application according to the priority for each alert task, and displays the alert response processing of the administrator for each alert task according to the work order A worker management system that displays an alert-compatible workflow application screen on an administrator terminal. In a worker management method for managing workers in cooperation between a Web environment having a Web server operating based on HTTP and a VoIP environment having a VoIP server operating based on VoIP, the method includes:
In the Web environment, when the alert management application detects an abnormality in the work state of the worker, an alert generation step of switching an alert transmission generation method according to a communication terminal capable of responding to alert transmission by an administrator;
When the alert management application issues an alert event according to the work state of the worker, an alert application cooperation step of searching for alert information related to the event according to the alert event in cooperation with the alert management application; ,
An alert display step for displaying alert information corresponding to the alert event and an alert handling workflow application screen for displaying the alert handling processing on the administrator terminal, as well as registering alert information as a search result of the linkage step in the web server,
A worker who includes a communication management step of managing a communication connection between the Web environment and the VoIP environment to make a call from an administrator when performing the alert handling process displayed in the display step. Management method.

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