JP5030523B2 - Power failure support system - Google Patents

Description

  The present invention relates to a power failure response support system that supports a customer's response to a power failure when a power failure occurs.

When a power outage occurs, it is necessary to elucidate and identify the cause of the power outage and take appropriate measures according to the cause. For this reason, the power supply monitoring recorder for specifying the cause of a power failure is known (for example, refer patent document 1). This power monitoring recorder detects a load current, a leakage current, and a line voltage (energized state), and analyzes these detection results to identify the cause of a power failure.
JP 05-264295 A

  By the way, even if the cause of the power failure is known, power transmission cannot be restored unless appropriate measures are taken according to the cause. For this reason, customers with poor electrical knowledge may contact the power company as soon as a power outage occurs, and inquire about the cause of the power outage and how to restore power transmission by telephone. However, the measures to be taken differ depending on whether the cause of the power failure is on the power supply side (primary side) or on the power usage side (secondary side). For this reason, the electric power company explained the cause investigation method and measures through the telephone, etc., and the customer had to respond while listening to the explanation over the telephone. And such explanation and response required time and labor, and there was a risk of hindering quick and appropriate power transmission restoration.

  Therefore, an object of the present invention is to provide a power failure response support system that can appropriately support a customer's response to a power failure when a power failure occurs.

In order to achieve the above object, the invention according to claim 1 is a power failure response support system that supports a customer's response to a power failure when a power failure occurs, and the demand for each identification information of the customer. A support server having a customer database storing information on houses, a response method providing means for providing a response method in the event of a power failure, including a countermeasure method when the cause of the power failure is on the power usage side, and distributed at an arbitrary location A storage chip capable of storing information that can be read from the outside and storing information from the outside , and an indoor portion of the customer's house. A cause determination means for determining whether the power supply side is on the power supply side or the power usage side by monitoring the presence or absence of a normal voltage on the power supply side disposed on the power board; and Disposed internally divided board, the read and causes storage means for storing in the memory chip of the determination result by cause determination means as said stored information, the stored information stored in the storage chip, communicating with the support server A communication terminal capable of reading the stored information from the storage chip by the communication terminal, accessing the support server and transmitting the identification information and the determination result , the support server receives the received identification Obtain information on the corresponding customer from the customer database based on the information, and when the cause of the power outage is on the power supply side, draft a work slip for visiting a worker at the customer home, If the cause of the power outage in power usage side, to provide the action method in the communication terminal by the corresponding methods provide means on the basis of the acquired information It is characterized.
(Function)
For example, when a memory chip is affixed to an indoor distribution board at a customer's house and a power failure occurs , the determination result of the cause of the power failure by the cause determination means of the indoor distribution board is stored in the storage chip by the cause storage means. When the stored information is read from the storage chip by the communication terminal, the support server is accessed, and the identification information is transmitted, the support server provides a response method. That is, when the cause of the power failure is on the power supply side, a work slip for making a worker visit the customer's house is drafted and the worker's visit is arranged. On the other hand, when the cause of the power failure is on the power usage side, a measure method to be taken when the cause of the power failure is on the power usage side is provided.

According to a second aspect of the present invention, in the power failure response support system according to the first aspect, a type of the indoor distribution board is stored as the storage information in the storage chip, and is read from the storage chip by the communication terminal. When the type of the indoor distribution board is transmitted to the support server, the support server provides the communication terminal with the measure method suitable for the received type of the indoor distribution board to the communication terminal. It is said.

  According to the first aspect of the present invention, when a power failure occurs, when the stored information is read from the storage chip, the support server is accessed, and the identification information is transmitted, a response method is provided from the support server. For this reason, it becomes possible for a consumer to more reliably identify the cause of a power outage and take measures to restore power transmission according to the provided response method. In addition, since the response method is provided to the communication terminal, the customer can respond according to the response method at his / her own pace, unlike the case of using the telephone (person). Thus, according to the present invention, it is possible to appropriately support the customer's response to a power failure. Furthermore, since there is no need for telephone explanations and corresponding actions, the burden on the power company and customers is reduced.

According to the second aspect of the present invention, since a communication method suitable for the type of indoor distribution board at the customer's house is provided to the communication terminal, the consumer can respond more appropriately according to the type of the indoor distribution board. Can be taken.

Furthermore, according to the first aspect of the present invention, when the cause of the power outage is on the power supply side, the visitor is arranged to visit the customer's house. Can receive. On the other hand, when the cause of a power outage is on the power usage side, a measure method to be taken when the cause of the power outage is on the power use side is provided. In addition, power transmission can be restored properly. And since the cause determination means which determines the cause of a power failure is provided in an indoor distribution board , while being able to determine a cause correctly and rapidly, the burden of the determination by a consumer can be reduced.

  The present invention will be described below based on the illustrated embodiments.

(Embodiment 1)
FIG. 1 is a diagram showing a schematic configuration of a power failure response support system 1 according to this embodiment. This power failure response support system 1 is a system that supports customer C's response to a power failure when a power failure occurs, mainly a support label (memory chip) 2, a mobile phone (communication terminal) 3, The mobile phone 3 and the support server 4 can communicate with each other via the communication network N.

  The support label 2 can be affixed to any place (can be arranged). In this embodiment, the support label 2 is affixed to an indoor distribution board (indoor electrical equipment) 5 installed in the customer's house H. Yes. The support label 2 is fluorescently colored and, as shown in FIG. 2, a two-dimensional barcode 21 is printed together with the name of the power company that is the support source. The two-dimensional barcode 21 is configured such that the stored information is encoded (stored), and the stored information can be read from a mobile phone 3 or the like (external) having a barcode reading function. Here, as the stored information, the contract number (identification information) of the customer C, the Web page address (URL; Uniform Resource Locator) that is the access address to the support server 4, and the type (type) of the indoor distribution board 5 And are included.

  As shown in FIG. 3, the indoor distribution board 5 includes a leakage breaker 51, a wiring breaker (safety breaker) 52, a leakage display button 53, and a test button 54. Moreover, the lead-in wire 7 is connected through the electric power meter 6 installed outdoors, and the indoor wiring is connected through each circuit breaker 52. The earth leakage display button 53 is displayed (protruded) when the earth leakage breaker 51 is activated (turned off). To turn on the earth leakage breaker 51 from the off state, the earth leakage breaker 51 is turned on after the earth leakage display button 53 is pressed. It is necessary to let it. The test button 54 is a button for testing whether or not the earth leakage breaker 51 operates normally. When the earth leakage breaker 51 is normal, when the test button 54 is pressed, the earth leakage breaker 51 is pressed. Will operate.

  The cellular phone device 3 has a barcode reading function, reads stored information encoded in the two-dimensional barcode 21, accesses the Web page of the support server 4, and contracts the customer C with the indoor distribution board 5 is transmitted to the support server 4. When the response method is received from the support server 4, the response method is displayed on the display, or the determination result input from the keypad is transmitted to the support server 4. Here, the determination result is the result of determining the cause of the power failure according to the determination method described later. Whether the cause of the power failure is on the power supply side (primary side) or on the power usage side (secondary side) Is shown.

  As shown in FIG. 4, the support server 4 mainly includes a customer database 41, a guide database 42, a communication unit 43, a storage unit 44, a response method providing task (response method providing means) 45, and these. And a central control unit 46 for controlling and the like.

  The customer database 41 is a database that stores information related to the customer C for each contract number of each customer C. As shown in FIG. 5, for each contract number 411, the customer name 412, the address 413, and the contact information are stored. A destination 414, a telephone pole number 415, a contract type 416, and others 417 are stored. The customer name 412 stores the name of the customer C, and the address 413 stores the location of the customer house H. The contact number 414 stores the telephone number or e-mail address of the customer C, and the utility pole number 415 stores the identification number of the utility pole connecting the service line 7 to the customer house H. The contract type 416 stores the type of contract content that the customer C has contracted with the power company.

  The guide database 42 is a database that stores a response method for a power failure provided by the response method providing task 45. In this guide database 42, a method for determining the cause of a power failure and a method for restoring power transmission (measures method) are stored, which are suitable for each contract type and each type of indoor distribution board 5. A determination method and a recovery method are stored. That is, an appropriate response method is stored for each contract type and type of the indoor distribution board 5.

  Here, the determination method is a procedure (method) for determining whether the cause of the power failure is on the power supply side or on the power usage side, and stores an explanatory text and an explanatory diagram. For example, as a procedure when the earth leakage breaker 51 of the indoor distribution board 5 is activated, explanatory texts and explanatory diagrams as shown in FIGS. 6 and 7 are stored. That is, as a first procedure (FIG. 6A), “ON (ON)” and “OFF (OFF)” of the earth leakage breaker and the circuit breaker for wiring are confirmed. And an explanatory diagram showing the positions of the earth leakage breaker and the wiring breaker. As a second procedure (FIG. 6 (b)), it is confirmed that “the earth leakage display button of the earth leakage breaker is protruding (displayed). If the button is out, press the button”. An explanatory note and an explanatory diagram showing the position of the electric leakage display button are stored. As a third procedure (FIG. 6 (c)), “turn down all the knobs of the circuit breaker for wiring and set them to“ OFF ”. And the explanatory diagram showing the position of the circuit breaker for wiring and the state where the knob is lowered.

  Furthermore, as a fourth procedure (FIG. 7A), “the knob of the earth leakage breaker is raised to“ ON ”. And an explanatory diagram showing the state of the earth leakage breaker and the state where the knob is raised. As a fifth procedure (FIG. 7 (b)), “turn up the wiring breaker knobs one by one to“ ON ”. And the explanatory diagram showing the position of the circuit breaker for wiring and the state where the knob is raised. As the sixth procedure (Fig. 7 (c)), “If any earth leakage breaker is activated (turned off) when any knob is raised, there is a possibility of leakage in the circuit breaker circuit for that knob. And an explanatory diagram showing a state in which the earth leakage circuit breaker is activated. And when an earth-leakage circuit breaker act | operates in the 6th procedure, it determines with the cause of a power failure being in the electric power usage side.

  In addition, as a recovery method, when the cause of the power failure is on the power supply side, a work slip form (blank sheet) for issuing a work slip (failure slip) for making the customer's home H visit a worker Is remembered. This work form is a sheet in which common items are described in advance and the customer name (contract name), address, and contact information, which are unique items, are blank, and the work form corresponding to the contract type is stored. Has been. Furthermore, as a recovery method, an explanatory note and an explanatory diagram showing a procedure (method) of measures to be taken when the cause of the power failure is on the power usage side are stored. For example, as a procedure when the earth leakage circuit breaker 51 is operated as described above (as a continuation of the sixth procedure), explanatory texts and explanatory diagrams as illustrated in FIGS. 8 to 10 are stored.

  That is, as the seventh procedure (FIG. 8A), “all the circuit breaker knobs are again lowered to“ OFF ”. And the explanatory diagram showing the position of the circuit breaker for wiring and the state where the knob is lowered. As the eighth procedure (FIG. 8 (b)), the explanation is “Check the earth leakage display button of the earth leakage breaker. If the button is out, press the button” and the position of the earth leakage display button. An explanatory diagram to be shown is stored. As the ninth procedure (FIG. 8C), “raise the earth leakage circuit breaker knob to“ ON ”. And an explanatory diagram showing the state of the earth leakage breaker and the state where the knob is raised.

  Next, as a tenth procedure (FIG. 9A), “turn up the knobs of the circuit breakers other than the bad circuit one by one to“ ON ”. And an explanatory diagram showing the position of the circuit breaker and the state where the knob is raised. The eleventh procedure (Fig. 9 (b)) is as follows: "If you turn off the circuit breaker for the bad circuit, other circuits can use electricity." An explanatory diagram showing the state of the knob is stored. As a twelfth procedure (FIG. 9C), an explanatory note “removes all plugs of electrical equipment attached to a bad circuit outlet” is stored.

  As the thirteenth procedure (FIG. 10A), “pick up the knob of the circuit breaker for bad circuit and set it to“ ON ”. And an explanatory diagram showing the state of the knob of the circuit breaker for wiring. As the 14th procedure (FIG. 10 (b)), the explanation of "The earth leakage breaker operates when the plug of the electric equipment is attached to the outlet and the bad electric equipment is attached" and the earth leakage breaker is An explanatory diagram showing the activated state is stored. As the fifteenth procedure (FIG. 10 (c)), there is an explanation that stores an explanatory note that "This electrical device may be leaking, so please request repairs to a home appliance store." is there.

  The communication unit 43 is a communication device for communicating with the outside via the communication network N. The communication unit 43 receives a contract number, a determination result, and the like of the customer C from the mobile phone 3, and describes how to deal with the mobile phone 3. To send (provide). The storage unit 44 is a memory for temporarily storing the contract number received from the mobile phone 3.

  The response method providing task 45 is a task (program group) for providing a response method against a power failure, and is based on the flowchart shown in FIG. First, it is searched from the customer database 41 whether or not there is information on the customer C corresponding to the contract number received from the mobile phone device 3 (step S1). (Provision not possible) is returned to the mobile phone 3 (step S2). On the other hand, if there is information on the customer C, the contract type 416 of the contract number 411 is acquired from the customer database 41 (step S3), and the acquired contract type 416 and the indoor content received from the mobile phone 3 are acquired. A (suitable) correspondence method corresponding to the model of the electrical panel 5 is acquired from the guide database 42 (step S4). Subsequently, in accordance with the transmission command from the mobile phone device 3, the above-described determination method (FIGS. 6 and 7) among the acquired response methods is sequentially provided (transmitted) to the mobile phone device 3 (step S5). That is, first, the first procedure (FIG. 6 (a)) is transmitted, and when the transmission command for requesting the next procedure is received from the mobile phone 3, the second procedure (FIG. 6 (b)) is transmitted. , And so on. Thereby, the consumer C can perform confirmation, operation, etc. according to the determination method at his / her own pace.

  Next, the consumer C makes a determination according to the determination method, receives the determination result from the mobile phone 3 (step S6), and the cause of the power failure is on the power supply side (in the case of “Y” in step S7) First, a work slip for making a worker visit the customer's home H is created (created) (step S8). That is, information on the customer C is acquired from the customer database 41 and a work slip form corresponding to the contract type 416 is acquired from the guide database 42. Then, the customer name 412 and address 413 of the customer C are entered (inserted) in the work form, and a work form as shown in FIG. 12 is created. Subsequently, the work slip is transmitted to a related department registered in advance or a system for managing reception from the customer C (step S9), and the mobile phone 3 is notified that the worker has been arranged for visit. Transmit (step S10).

  On the other hand, when the cause of the power failure is on the power usage side (in the case of “N” in step S7), the measure method is provided (transmitted) to the mobile phone 3 (step S11). That is, according to the transmission command from the mobile phone device 3, the procedure of the above measures (FIG. 8 to 10) in the handling method is sequentially transmitted to the mobile phone device 3. Thereby, the consumer C can perform confirmation, operation, etc. according to the procedure of the measure at his / her own pace.

  Next, the processing operation of the power failure response support system 1 having such a configuration will be described based on the flowchart shown in FIG.

  First, when a power failure occurs, the customer C reads the stored information from the two-dimensional barcode 21 of the support label 2 by the mobile phone 3 (step S21). At this time, since the support label 2 is fluorescently colored, the customer C can easily find the support label 2 attached to the indoor distribution board 5 even when the room is dark due to a power failure. it can. Then, the web page of the read support server 4 is accessed (step S22), and the read contract number and the type of the indoor distribution board 5 are transmitted to the support server 4.

  Next, in the support server 4, a response method providing task 45 is activated (step S23), and a response method for a power failure is provided to the mobile phone 3 as described above. That is, the first procedure of the determination method suitable for the contract type 416 of the customer C and the type of the indoor distribution board 5 is transmitted to the mobile phone device 3 (step S24), and a transmission command is issued from the mobile phone device 3. When received (step S25), the next procedure is sequentially transmitted to the mobile phone 3 (step S26). Subsequently, the determination result is received from the mobile phone 3 (step S27), and when the cause of the power failure is on the power usage side (in the case of “Y” in step S28), the measure method is as described above. Is provided to the mobile phone 3. That is, when the first action procedure (for example, the seventh procedure described above) is transmitted to the mobile phone 3 (step S29) and a transmission command is received from the mobile phone 3 (step S30), the next action procedure is sequentially performed. It is transmitted to the mobile phone 3 (step S31). Then, the power transmission is restored by taking measures according to the procedure displayed on the mobile phone 3.

  On the other hand, when the cause of the power failure is on the power supply side (in the case of “N” in step S28), a work slip for making the customer's home H visit a worker is issued as described above. This work slip is transmitted to the related department or other system (step S32). Then, the worker visits the customer's house H according to the work slip and takes appropriate measures to restore power transmission.

  As described above, according to the power failure response support system 1, when the stored information is read from the support label 2 by the mobile phone 3 and the read support server 4 is accessed and the contract number is transmitted, the support server 4 responds. A method is provided. For this reason, it becomes possible for the consumer C to more reliably perform the identification of the cause of the power failure, the measures for restoring the power transmission, and the like according to the provided response method. In addition, since response methods are sequentially provided in accordance with the transmission command from the mobile phone 3, the customer C can respond according to the response method at his / her own pace, unlike the case of telephone (personal).

  In addition, since a response method suitable for the contract type of the customer C and the type of the indoor distribution board 5 of the customer's house H is provided, the customer C can respond to the contract type and the type of the indoor distribution board 5. It is possible to take appropriate measures. Furthermore, when the cause of the power failure is on the power supply side, a visitor visits the customer's house H, so that the customer C can receive a prompt and appropriate measure. On the other hand, when the cause of the power failure is on the power usage side, a measure method to be taken when the cause of the power failure is on the power usage side is provided. It is possible to restore power transmission quickly and appropriately.

  Thus, according to this power failure response support system 1, it becomes possible to appropriately support the response of the customer C to the power failure. Furthermore, since the explanation by telephone and the response | compatibility according to it become unnecessary, the burden of the electric power company side or the customer C is reduced.

(Embodiment 2)
FIG. 14 is a diagram showing a schematic configuration of the power failure response support system 11 according to this embodiment. In this embodiment, the memory chip and the indoor electrical equipment are different from the first embodiment, and the same components as those in the first embodiment will be described with the same reference numerals.

  The storage chip in this embodiment is composed of a wireless IC tag 12 (Radio Frequency Identification), stores storage information similar to that in Embodiment 1, and can store storage information from the outside. That is, the determination result is stored as stored information by an IC tag writer 153 described later. Further, “normal voltage” is stored as an initial value of the determination result.

  The indoor electrical equipment in this embodiment is an indoor distribution board 15 as shown, and includes an apparatus main body 151, a voltage monitor (cause determination means) 152, and an IC tag writer (cause storage means) 153. Yes. The apparatus main body 151 has the same configuration as the indoor distribution board 5 in the first embodiment, and includes an earth leakage circuit breaker, a circuit breaker for wiring, and the like. The voltage monitor 152 is a voltage determination device that monitors and confirms the presence or absence of a normal voltage on the power supply side (primary side) of the earth leakage breaker. When a voltage abnormality is detected, the voltage monitor 152 transmits the voltage abnormality to the IC tag writer 153. When receiving the voltage abnormality from the voltage monitor 152, the IC tag writer 153 stores (overwrites) “voltage abnormality” as a determination result in the wireless IC tag 12. That is, when “voltage abnormality” is stored in the wireless IC tag 12, the cause of the power failure is on the power supply side, and when “normal voltage” is stored, the cause of the power failure is on the power usage side. It will be in. In addition, the cellular phone device 3 includes an IC tag reader so that stored information can be read from the wireless IC tag 12.

  Next, the processing operation of the power failure response support system 11 having such a configuration will be described based on the flowchart shown in FIG.

  First, when the voltage monitor 152 detects a voltage abnormality on the power supply side of the earth leakage breaker (in the case of “Y” in step S41), the voltage abnormality is transmitted to the IC tag writer 153, and the IC tag writer 153 sends it to the wireless IC tag 12. “Voltage abnormality” is stored (step S42). When a power failure occurs, the customer C reads the stored information from the wireless IC tag 12 by the mobile phone 3 (step S43), and accesses the read web page of the support server 4 (step S44). The read contract number, the type of the indoor distribution board 5 and the determination result are transmitted to the support server 4.

  Next, in the support server 4, a handling method providing task 45 is activated (step S45). At this time, since the determination result is transmitted from the mobile phone device 3, the corresponding method providing task 45 performs processing from step S <b> 6. That is, when the cause of the power failure is on the power usage side (in the case of “Y” in step S46), that is, when the determination result is “normal voltage”, the measure method is the cellular phone 3 as described above. (Step S47). On the other hand, when the cause of the power failure is on the power supply side (in the case of “N” in step S46), that is, when the determination result is “voltage abnormality”, the worker is placed in the customer's home H as described above. A work slip for visiting is issued, and this work slip is transmitted to a related department or another system (step S48).

  As described above, according to the power failure response support system 11, as in the case of the first embodiment, when the cause of the power failure is on the power supply side, the visitor's visit to the customer's house H is arranged. Therefore, the customer C can receive a quick and appropriate measure. On the other hand, when the cause of the power failure is on the power usage side, a measure method to be taken when the cause of the power failure is on the power usage side is provided, so that the customer C can restore power transmission promptly and appropriately. It becomes possible. Moreover, when a voltage abnormality on the power supply side is detected by the voltage monitor 152, “voltage abnormality” is stored in the wireless IC tag 12, and “normal voltage” is stored when the voltage is normal. Then, since this “voltage abnormality” or “voltage normal” is transmitted to the support server 4 as a determination result of the cause of the power failure, the cause can be determined accurately and quickly, and the burden of determination by the customer C can be reduced. be able to.

  As mentioned above, although Embodiment 1 and 2 of this invention were demonstrated, a concrete structure is not restricted to these Embodiment, There exists a change of the design etc. of the range which does not deviate from the summary of this invention. Are also included in the present invention. For example, in the first and second embodiments, a correspondence method suitable for the contract type of the customer C and the type of the indoor distribution board 5 of the customer's house H is provided. Based on this, a more appropriate response method may be provided. Further, in the second embodiment, it is determined that the cause of the power failure is on the power supply side by detecting a voltage abnormality on the power supply side of the earth leakage breaker, but by monitoring the load current, leakage current, etc. The cause of the power failure may be determined.

It is a figure which shows schematic structure of the power failure response assistance system which concerns on Embodiment 1 of this invention. It is a top view of the support label in the power failure response support system of FIG. It is a perspective view of the indoor distribution board in the power failure response support system of FIG. It is a schematic block diagram of the assistance server in the power failure response assistance system of FIG. It is a data block diagram of the customer database in the support server of FIG. 2 shows an example of a determination procedure stored in a guide database in the support server of FIG. 2, in which (a) shows a first procedure, (b) shows a second procedure, and (c) shows a third procedure. is there. 2 shows an example of a determination procedure stored in a guide database in the support server of FIG. 2, in which (a) shows a fourth procedure, (b) shows a fifth procedure, and (c) shows a sixth procedure. is there. FIGS. 2A and 2B show examples of action procedures stored in a guide database in the support server of FIG. 2, in which FIG. 2A shows a seventh procedure, FIG. 2B shows an eighth procedure, and FIG. 2C shows a ninth procedure; is there. 2 shows an example of a measure procedure stored in a guide database in the support server of FIG. 2, wherein (a) shows a tenth procedure, (b) shows an eleventh procedure, and (c) shows a twelfth procedure. is there. 2 shows an example of a procedure stored in a guide database in the support server of FIG. 2, (a) shows a thirteenth procedure, (b) shows a fourteenth procedure, and (c) shows a fifteenth procedure. is there. It is a flowchart of the response method provision task in the support server of FIG. FIG. 12 is a diagram illustrating an example of a work slip that is drafted by the handling method providing task of FIG. 11. It is a flowchart which shows the processing operation of the power failure response support system of FIG. It is a figure which shows schematic structure of the power failure response support system which concerns on Embodiment 2 of this invention. It is a flowchart which shows the processing operation of the power failure response support system of FIG.

Explanation of symbols

1,11 Power failure response support system 2 Support label (memory chip)
21 Two-dimensional barcode 3 Mobile phone (communication terminal)
4 support server 41 customer database 42 guide database 43 communication unit 44 storage unit 45 corresponding method providing task (corresponding method providing means)
46 Central control unit 5 Indoor distribution board (indoor electrical equipment)
6 Electric power meter 7 Service line 12 Wireless IC tag (memory chip)
15 Indoor distribution board (indoor electrical equipment)
151 Device main body 152 Voltage monitor (cause determination means)
153 IC tag writer (cause storage means)
C Consumer H Customer's house N Communication network

Claims (2)

A power failure response support system that supports the customer's response to a power failure when a power failure occurs,
A customer database that stores information about the customer for each piece of identification information of the customer, and a response method providing means for providing a response method in the event of a power failure, including a countermeasure method when the cause of the power failure is on the power usage side. A support server having
A storage chip that can be arranged at any location, and stores storage information including the identification information of the customer and an access address to the support server so as to be readable from the outside, and capable of storing information from the outside ,
Cause determination to determine whether the power outage is on the power supply side or on the power use side by monitoring the presence or absence of normal voltage on the power supply side, which is arranged on the indoor distribution board in the customer's house Means,
Cause storage means arranged in the indoor distribution board and storing the determination result by the cause determination means in the storage chip as the storage information;
A communication terminal that reads the stored information stored in the storage chip and can communicate with the support server;
When the communication terminal reads the storage information from the storage chip, accesses the support server and transmits the identification information and the determination result, the support server reads from the customer database based on the received identification information. When information on the relevant customer is obtained and the cause of the power outage is on the power supply side, a work slip for making the worker visit the customer's house is drafted, and the cause of the power outage is on the power usage side In the case, the power failure response support system, wherein the countermeasure method is provided to the communication terminal by the response method providing means based on the acquired information. As the storage information in the storage chip, the type of the indoor distribution board is stored,
When the type of the indoor distribution board read from the storage chip by the communication terminal is transmitted to the support server, the support server determines the measure method suitable for the received type of the indoor distribution board by the corresponding method providing means. The power failure response support system according to claim 1, wherein the power failure response support system is provided to the communication terminal.

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