JP4727442B2 - Order terminal and computer program - Google Patents

Description

  The present invention relates to an order terminal that receives an order and a computer program that is installed and used in the order terminal.

  Order entry systems are prevalent in restaurants and pubs. In order entry systems, as a method of receiving orders from customers, a method of inputting customer orders into a handy terminal owned by a customer clerk and wirelessly transmitting them to an order station is generally used. On the other hand, in recent years, a system in which an order terminal is installed in each table in a store and a customer can input order information using the order terminal has begun to be adopted. Such an order terminal is disclosed in, for example, Patent Document 1.

JP 2003-109125 A

  Since the order entry system can handle orders from customers as order data, it is easy to manage the number of orders. For this reason, the order entry system is good at analyzing so-called popular menu items with good sales and so-called deadly menu items with poor sales.

  On the other hand, there is a hypothesis that menu items offered at restaurants include menu items that are unsuccessful in order to customers but not so popular, that is, menu items that are confusing. Can stand up. Such a stupid menu item has the potential to be converted into a top-selling menu item depending on a little ingenuity as long as the customer is interested. However, in the first place, it is not a concept that has become so widespread that it has come to have citizenship as a controversial menu item. In addition, in a conventional order entry system, such stray menu items would be analyzed to be mostly dead.

  Therefore, the inventor of the present application considered whether or not some kind of analysis was possible for the menu item of the stupidity, and came to the conclusion that the analysis is difficult when receiving an order at the handy terminal. This is because the acceptance of orders at the handy terminal is usually performed after the menu items to be ordered are determined. On the other hand, the order terminal described above is in a state where the customer can operate the order terminal while he / she is wondering whether or not to order, due to the fact that the customer actively inputs order information. For this reason, it can be expected that the menu item that can be provided to the customer can be analyzed if it is an order terminal.

  An object of the present invention is to make it possible to analyze whether a menu item that can be provided to a customer is a confusing menu item.

The order terminal of the embodiment includes a first display means for displaying a menu selection screen for accepting a menu selection from a customer on a display, and the menu displayed on the menu selection screen in accordance with an operation of the operation unit by the customer. A second display means for displaying a detailed screen showing detailed information on the display, an order receiving means for receiving an order for the menu on at least one of the menu selection screen and the detailed screen, and an operation of the operation unit And a third display means for returning the detail screen to the menu selection screen, a measuring means for measuring a time from when the detail screen is displayed until an operation for returning to the menu selection screen is performed, and the order If the receiving unit has not received an order for the menu to display the details screen, measured with respect to the menu Comprising a first storage means for storing the time in the storage unit.

The program according to the embodiment includes a first display unit that causes a computer that controls the order terminal to display a menu selection screen that accepts a menu selection from a customer on a display, and the menu selection screen according to the operation of the operation unit by the customer Second display means for displaying on the display a detailed screen showing detailed information about the menu displayed on the screen, and an order receiving means for receiving the menu order on at least one of the menu selection screen and the detailed screen And a third display means for returning the detail screen to the menu selection screen in response to an operation of the operation unit, and measuring a time from when the detail screen is displayed until the operation for returning to the menu selection screen is performed. and measurement means for, did not accept the orders for the menu that the order acceptance means has displayed the detail screen The case, a first storage means for storing the time measured with respect to the menu in the storage unit, thereby to function.

According to the present invention, when the menu displaying the detailed screen is not ordered, the time until the operation for returning to the menu selection screen after the detailed screen is displayed for the menu is measured and stored in the storage unit. order stored, based on the information stored in the storage unit, it is possible to analyze the or menu is how lost muscle.

  An embodiment of an ordering terminal and a computer program according to the present invention will be described with reference to FIGS.

(System configuration example)
FIG. 1 is a schematic diagram illustrating a system configuration example of an order entry system. The order entry system is used in a store equipped with a hall 101, a kitchen 201, a checkout counter 301, and a backyard 401.

  In the hall 101, an order station 111 as an order data management device, a customer check printer 121, and a wireless communication unit 131 are installed, and are communicably connected via a network 501. In the hall 101, a plurality of handy terminals 141 are used, and an order terminal 151 is installed in each table (not shown). The handy terminal 141 has a display 142 and an input key 143, receives an order for a menu from a customer by an input using the input key 143, and wirelessly transmits the received order as order data. The ordering terminal 151 has a front panel 152 that is inclined slightly rearward toward the upper part, and an LCD 153 having a liquid crystal display panel is provided on substantially the entire front panel 152. The LCD 153 functions as a display unit that displays information on the liquid crystal display panel. A touch panel 154 as an operation unit for inputting information is stacked on the display surface of the liquid crystal display panel in the LCD 153. Therefore, the order terminal 151 accepts an order for a menu from a customer by input on the touch panel 154, and wirelessly transmits the accepted order as order data. The order data wirelessly transmitted by the handy terminal 141 and the order terminal 151 is input by the input key 143 in the handy terminal 141, and the message is created to include individual menus input by the touch panel 154 in the order terminal 151. Format data. The wireless communication unit 131 performs wireless communication between the handy terminal 141 and the order terminal 151, receives, for example, wirelessly transmitted order data, and transmits the order data to the order station 111 via the network 501.

  The order station 111 typically has two roles. One is to store and save order data wirelessly transmitted from the handy terminal 141 or the order terminal 151, create a transmission message for print output from the order data, and send it to the customer check printer 121 and the kitchen 201 via the network 501. It is a role of transmitting and outputting to a kitchen printer 211 which will be described later. The other is that the order data wirelessly transmitted from the handy terminal 141 or the order terminal 151 is stored and saved, a transmission message for accounting is created from the order data, and installed in the checkout counter 301 via the network 501. It is a role of transmitting to a later-described electronic cash register 311.

  The customer check printer 121 receives a transmission message from the order station 111 via the network 501 and prints and issues a slip having contents corresponding to the transmission message. Such a customer check printer 121 is structurally the same as the kitchen printer 211.

  Two kitchen printers 211 are installed in the kitchen 201. One kitchen printer 211 is installed in, for example, a kitchen, and the other kitchen printer 211 is installed in, for example, a drink counter. The kitchen printer 211 is configured by providing an operation display unit 213 on the upper surface of a cubic housing 212 and a slip issuing port 214 on the front. The operation display unit 213 includes a display 215 and various operation buttons 216. The slip issuing port 214 communicates with a printer (not shown) housed in the housing 212 and issues a slip printed by the printer.

  The checkout counter 301 is provided with an electronic cash register 311. The electronic cash register 311 receives a transmission message for accounting based on the order data transmitted and output by the order station 111 via the network 501. The transmission message in this case includes the ordered menu code, its unit price, and the number of orders for each menu code. Therefore, the electronic cash register 311 calculates a settlement amount including a service charge, a table charge, a consumption tax and the like based on the received transmission message, and executes an accounting process.

  A server 411 is provided in the backyard 401. The server 411 collects various data by establishing communication with various devices via the network 501, and distributes computer programs and data necessary for the various devices.

(Outline of order processing)
Under the system configuration as described above, when a waiter (waiter, waitress, boy, etc.) in the hall 101 hears an order from a customer, he / she inputs and accepts the order using the input key 143 of the handy terminal 141. Similarly, the order is confirmed by an operation with the input key 143. When the order is confirmed, the handy terminal 141 wirelessly transmits the input order as order data. In addition, the order terminal 151 receives an input of an order by an operation on the touch panel 154 by a customer operation. Similarly, the order is confirmed by an operation on the touch panel 154. When the order is confirmed, the order terminal 151 wirelessly transmits the input order as order data. The order data wirelessly transmitted by the handy terminal 141 or the order terminal 151 is received by the wireless communication unit 131 and transmitted to the order station 111 via the network 501.

  The order station 111 stores and saves order data wirelessly transmitted from the handy terminal 141 or the order terminal 151 in a storage area (not shown), and creates a transmission message for print output and a transmission message for accounting from the order data. . Then, the generated transmission message for print output is transmitted and output to the customer check printer 121 and the kitchen printer 211 via the network 501, and the generated transmission message for accounting is transmitted and output to the electronic cash register 311.

  The kitchen printer 211 prints an order slip according to the received transmission message and issues it from the slip issuing port 214. A cook at the kitchen or a cook at the drink counter (or a waiter) looks at the order slip issued from the kitchen printer 211 and creates cooking and drinks.

  The customer check printer 121 prints and issues a slip according to the received transmission message. This slip is a slip that is delivered to the customer after providing all the dishes ordered by the customer.

  The customer brings the slip to the checkout counter 301 on the way home and has the checkout counter 301 perform accounting processing. The accounting process is performed by the electronic cash register 311.

(Order terminal 151)
FIG. 2 is a block diagram illustrating a hardware configuration of the order terminal 151. The order terminal 151 is mainly configured by a microcomputer 155 as an information processing unit that executes information processing. The microcomputer 155 is configured by connecting a ROM 157 that stores fixed data to a CPU 156 that centrally controls each unit and a RAM 158 as a storage unit that stores variable data in a rewritable manner via a system bus 159.

  In FIG. 2, the RAM 158 is shown as a single component, but may actually be composed of a plurality of chips. The RAM 158 constituted by a single chip needs to be backed up by a battery. In the case of the RAM 158 constituted by a plurality of chips, at least one chip is backed up by a battery or is constituted by a nonvolatile memory, and storage data can be stored without receiving power supply. A computer program CP that is interpreted and executed by the CPU 156 is stored in the battery backup area or the non-volatile memory area of the RAM 158. The other storage area of the RAM 158 is used as a work area or the like when executing the computer program CP.

  The computer program CP is not only stored in the battery backup area or the non-volatile memory area of the RAM 158, but as another example, the ROM 157 or a hard disk drive (HDD) (not shown) is stored in this HDD. May be.

  A wireless communication unit 160 is also connected to the CPU 156 via the system bus 159. The wireless communication unit 160 realizes wireless communication between the order terminal 151 and the wireless communication unit 131, and realizes data communication via the network 501 between the order terminal 151 and various devices.

  FIG. 3 is a schematic diagram showing the relationship between various data stored and saved in the RAM 158 and various images displayed on the display unit. First, the order terminal 151 displays a category selection screen A, a menu selection screen B, a detail screen C, and a questionnaire screen D on the LCD 153. Therefore, as data for displaying the category selection screen A, menu selection screen B, detail screen C, and questionnaire screen D on the LCD 153, the order terminal 151 displays a display frame in the battery backup area or nonvolatile memory area of the RAM 158. Data 171, form data 172, menu data 173, detailed data 174, and questionnaire data 175 are stored and saved.

  The display frame data 171 defines a frame in the category selection screen A, menu selection screen B, detail screen C, and questionnaire screen D, that is, the position of data to be displayed on each of these screens.

  The form data 172 is data regarding the forms displayed on the category selection screen A, menu selection screen B, detail screen C, and questionnaire screen D. On each screen, a message 181, a return button 182, an order button 183 and a cancel button 184 are displayed based on the form data 172.

  The menu data 173 is data for supporting menu selection. That is, the menu data 173 includes category image data 173a and category text data 173b as data for displaying the category selection screen A, and menu item image data 173c and menu item as data for displaying the menu selection screen B. Text data 173d and selection button image data 173e are included.

  The category selection screen A is a screen in which individual menu items are categorized. For example, each menu item has nine types: “Set meal”, “Western food”, “Japanese food”, “Chinese food”, “Snacks”, “For children”, “Sake”, “Desert” and “Drink”. It is categorized. Each category is indicated by a representative photograph A1 and its name display A2. Therefore, the category image data 173a is composed of matrix image data with representative photos of all categories serving as the basis of the representative photo A1. The category text data 173b is composed of text data that is the basis of the name display A2. In the category selection screen A, the message 181 generated on the basis of the form data 172 displays, for example, “Please touch your favorite menu item lightly”.

  Such a category selection screen A is generated by combining form data 172, category image data 173a, and category text data 173b in accordance with display frame data 171.

  The menu selection screen B is a screen for individual menu items grouped for each category. Each menu item is indicated by a menu picture B1, its name display B2, and a selection button B3. Therefore, the menu item image data 173c is composed of matrix image data with photographs of individual menu items. The menu item text data 173d is composed of text data that is the basis of the name display B2. The selection button image data 173e is constituted by the image data of the selection button B3 displayed in a superimposed manner on the menu item image data 173c. The image data of the selection button B3 includes the characters “detail”. In the menu selection screen B, the message 181 generated on the basis of the form data 172 is, for example, “Please lightly touch the menu item you want to order. Customers who want to know the details of the menu item. Tap the “Details” button. Tap the “Back” button to return to the previous screen. Is displayed.

  The menu selection screen B also includes a list B4 that displays a list of menu items selected by the customer. This list B4 is generated based on the form data 172, and menu items selected by the customer are displayed in order by information processing by the microcomputer 155. In the message 181 displayed corresponding to the list B4, for example, the menu displayed in the list can be ordered by lightly touching the “Order” button. To cancel, touch the “Cancel” button lightly. Is displayed.

  Such a menu selection screen B is generated by combining form data 172, menu item image data 173c, menu item text data 173d, and selection button image data 173e in accordance with display frame data 171.

  The detailed data 174 is data for explaining details of individual menu items. The detailed data 174 includes detailed image data 174a and detailed text data 174b as data for displaying the detailed screen C.

  The detail screen C is a screen for showing detailed information about each menu item displayed on the menu selection screen B. When the selection button B3 displayed on each menu item in the menu selection screen B is touched, a detailed screen C for the corresponding menu item is displayed. The detailed information displayed on the detailed screen C includes a menu photo C1, a name display C2, a price display C3, allergy information C4, and a comment C5 for the corresponding menu item. Therefore, the detailed image data 174a is composed of photographic image data of individual menu items. The detailed text data 174b is composed of text data that is the basis of the name display C2, the amount display C3, the allergy information C4, and the comment C5. In the detailed screen C, the message 181 generated on the basis of the form data 172 is, for example, “Please touch the menu image lightly when placing an order. You can go back to Is displayed.

  Such a detailed screen C is generated by combining the form data 172, the detailed image data 174a, and the detailed text data 174b in accordance with the display frame data 171.

  The questionnaire data 175 is data for generating a questionnaire screen D by displaying a questionnaire image, and includes questionnaire text data 175a and selection button image data 175b.

  The questionnaire screen D has a selection button D3 corresponding to the questionnaire items D2 of “high amount”, “small amount”, “large amount”, and “not good” under the title display D1 of “questionnaire”. In addition, the screen configuration includes an answer button D4 displayed as “Survey transmission”. Therefore, the questionnaire text data 175a is composed of text data that is the basis of the characters “Survey transmission” in the title display D1, the questionnaire item D2, and the answer button D4, and the selection button image data 175b includes the selection button D3 and The answer button D4 is composed of image data. In the questionnaire screen D, the message 181 generated on the basis of the form data 172 is, for example, “Please cooperate with the questionnaire. Tell me the reason why you did not order the menu that had been viewed in detail earlier. Please touch the selection button corresponding to the reason, and then touch the “Send Survey” button. Is displayed.

  Such a questionnaire screen D is generated by combining the questionnaire text data 175a and the selection button image data 175b in accordance with the display frame data 171.

  Here, the order terminal 151 manages each display item and its coordinate information in association with each other in common for the category selection screen A, menu selection screen B, detail screen C, and questionnaire screen D. Thereby, the microcomputer 155 of the order terminal 151 can recognize which item is selected and specified by acquiring the coordinate information of the touch position from the touch panel 154.

  FIG. 4 is a flowchart showing a flow of order processing at the order terminal 151. The order process shown in FIG. 4 is executed by the information processing of the CPU 156 according to the computer program CP stored in the battery backup area or the nonvolatile memory area of the RAM 158. FIG. 5 is a schematic diagram illustrating a screen display example that transitions according to an ordering operation at the ordering terminal 151. The order processing at the order terminal 151 will be described with reference to the flowchart shown in FIG. 4 and the transition of the screen display shown in FIG.

  First, the LCD 153 of the order terminal 151 is initially in a power save display state (see FIG. 5A). When the screen of the LCD 153 is touched in this state (Y in step S101), the category is displayed on the LCD 153 (step S102). That is, the CPU 156 accesses the RAM 158, acquires the display frame data 171, the form data 172, and the menu data 173 stored in the RAM 158, and the category based on the acquired menu data 173 (category image data 173a and category text data 173b). Processing to display the selection screen A on the LCD 153 is executed. As a result, the category selection screen A is displayed on the LCD 153 (see FIG. 5B).

  Therefore, when the customer selects a desired category by touch designation on the touch panel 154 (Y in step S103), the corresponding category menu is displayed (step S104). In other words, the CPU 156 accesses the RAM 158 and executes a process of causing the LCD 153 to display the menu selection screen B based on the menu data 173 (menu item image data 173c, menu item text data 173d, and selection button image data 173e) already acquired. To do. Thereby, the menu selection screen B is displayed on the LCD 153 (see FIG. 5C).

  On the menu selection screen B, a desired menu item can be selected for ordering purposes. That is, the selection of the menu item for the purpose of ordering is performed by touch-designating the menu photo B1 of the desired menu item displayed on the menu selection screen B with the touch panel 154. When the customer selects a desired menu item for ordering (Y in step S105), the selected menu item is registered in an order file (not shown) (step S106). The order file is a file generated using the work area of the RAM 158. When a menu item is selected and specified on the menu selection screen B, the order file is used to register the menu number of the menu item.

  Then, the CPU 156 determines whether or not there is an order (step S107) and whether or not there is a cancellation (step S108). If neither event occurs, the CPU 156 returns to the menu item selection determination in step S105. Thereby, the customer can select desired menu items one after another by touch designation on the menu selection screen B by the touch panel 154.

  When the order button 183 in the menu selection screen B shown in FIG. 5 (c) is touch-designated, the CPU 156 determines that there is an order in step S107, and cancels the menu selection screen B shown in FIG. 5 (c). If the button 184 is touch-designated, a determination of cancellation is performed in step S108. If the CPU 156 determines that there is a cancellation in step S108 (Y in step S108), the CPU 156 executes a cancel process (step S109) including a memory clear and the like, and then ends the process. On the other hand, if the CPU 156 determines that there is an order in step S107 (Y in step S107), the CPU 156 controls driving of the wireless communication unit 160 and uses the menu number (identification data) registered in the order file in step S106 as the order data. As a wireless transmission (step S110). Thereby, as described above, the order data is received by the wireless communication unit 131 and transmitted to the order station 111 as a higher-level machine via the network 501 to receive the order.

  In the order process described above, the customer can browse the detailed information of each menu item displayed on the menu selection screen B. The browsing of such detailed information starts by selecting a desired menu item on the menu selection screen B for the purpose of displaying details. That is, when the selection button B3 displayed in association with each menu item displayed on the menu selection screen B is touch-designated on the touch panel 154, the CPU 156 determines detailed selection in step S111 (Y in step S111). ). Then, the CPU 156 displays detailed information on the selected menu item on the LCD 153. That is, the CPU 156 accesses the RAM 158, acquires the display frame data 171, the form data 172, and the detailed data 174 stored in the RAM 158, and based on the acquired detailed data 174 (the detailed image data 174a and the detailed text data 174b). Processing for displaying the detailed screen C on the LCD 153 is executed. As a result, the detailed screen C is displayed on the LCD 153 (see FIG. 5D).

  When the CPU 156 executes the process of displaying detailed information on the selected menu item on the LCD 153 (step S113), the CPU 156 starts the timer count process using the timer function (step S114).

  Then, the CPU 156 determines whether or not the menu item for which detailed information is displayed has been selected for ordering (step S115). That is, on the detailed screen C, the menu item displayed on the menu screen C1 can be selected for the purpose of ordering by touch-designating the portion of the menu photo C1 with the touch panel 154. Therefore, when the menu item is selected and designated for ordering (Y in step S115), the CPU 156 clears the timer that started counting in step S114 (step S114-1), and then performs the process of step S106. Then, the process of registering the selected menu item in the order file (not shown) is executed (step S106).

  On the menu selection screen B, a return button 182 is displayed. In the menu selection screen B, if the selection of the menu item for the purpose of order is not determined (N in step S105) and the selection of the menu item for the purpose of detailed display is not determined (N in step S111), the CPU 156 It is determined whether or not there is a return designation by selecting and specifying the return button 182 (step S112). At this time, when the CPU 156 determines that the return button 182 is selected and specified to return (Y in step S112), the CPU 156 returns to the category display process in step S102. As a result, the category selection screen A is displayed on the LCD 153 (see FIG. 5B).

  Returning to the description of the detail screen C shown in FIG. As described above, in the detail screen C, the CPU 156 determines whether or not the menu item for which detailed information is displayed has been selected for ordering (step S115). At this time, the customer can touch and specify the return button 182 displayed on the detail screen C. That is, while browsing the menu selection screen B shown in FIG. 5 (c), the user wants to know detailed information about a certain menu item, and although the detailed screen C is displayed (Y in step S111), the process until the order is reached. Motivation may not be obtained. In this case, the customer can return the screen display to the menu selection screen B again by touch-specifying the return button 182 displayed on the detail screen C.

  At this time, the CPU 156 determines that there is a designation to return in step S116 (Y in step S116), stops the timer count started in step S114, stores it as log information (step S117), and starts counting in step S114. The timer is cleared (step S114-2). The storage as the log information in step S117 is realized by recording data in a stray muscle analysis file LF, which will be described later, incorporated in the computer program CP of the RAM 158.

  Thereafter, the CPU 156 executes a process of displaying a questionnaire on the LCD 153 (step S118). When the questionnaire input is determined (Y in step S119), the questionnaire result is stored as log information (step S120), and a menu selection screen is displayed on the LCD 153. The process returns to the process of displaying B (see FIG. 5C) (step S104). As a result of the process of displaying the questionnaire on the LCD 153 in step S118, a questionnaire screen D as shown in FIG. 5E is displayed on the LCD 153. From this questionnaire screen D, the customer is displayed in correspondence with these questionnaire items D2 from the questionnaire items D2 of “high amount”, “small amount”, “large amount”, and “not likely to taste”. A desired answer can be selected by touching the selected button D3, and the selected answer can be transmitted by touching the answer button D4 displayed as “Send Questionnaire”. That is, the CPU 156 determines that there is a questionnaire input when the answer button D4 is touch-designated (Y in step S119). The process (step S120) for saving the questionnaire result executed as log information thereafter is realized by data recording of the questionnaire result in the stray muscle analysis file LF described later.

  FIG. 6 is a schematic diagram showing a stray muscle analysis file LF that the order terminal 151 has. The stray muscle analysis file LF has a data structure in which detailed information selection time, return specified time, stray time, and questionnaire result can be recorded as log information in association with the menu number. As the log information recording process in step S117, the CPU 156 records the menu number of the menu item whose detailed selection is determined in step S111 in the menu number of the stray muscle analysis file LF. The CPU 156 temporarily stores the time at which the timer count start process at step S114 is executed in the work area of the RAM 158, and selects the detailed information in the stray muscle analysis file LF at step S117. Log as time. Similarly, the CPU 156 temporarily stores the time when the return designation is determined in step S116 in the work area of the RAM 158, and uses the temporarily stored time as the designated return time in the stray muscle analysis file LF in step S117. Log. Since the time between the detailed information selection time and the designated return time is a lost time, the CPU 156 logs the calculated lost time as a lost time in the lost muscle analysis file LF. Further, in step S120, the CPU 156 logs the acquired questionnaire result as a questionnaire result in the stray muscle analysis file LF.

  In this way, the order terminal 151 is browsing the menu selection screen B shown in FIG. 5C and wants to know detailed information about a certain menu item, and has issued the detailed screen C (Y in step S111). For menu items for which the back button 182 in the detail screen C is specified without touching the motivation to reach the order, the lost time and the questionnaire result can be saved as a log record. In other words, as long as such a menu item is selected from the menu selection screen B and the detail screen C is displayed, there is no doubt that the menu item is interested in the customer. For this reason, even if it is not selected for the purpose of ordering, it can be considered that there is a possibility of switching to a popular menu item depending on a little ingenuity as long as the customer is interested. In the present embodiment, such a menu item is considered to be a menu item of a staggered line, and the lost time and the questionnaire result are logged. Therefore, various analyzes can be performed from the log information. For example, it can be seen that if the stray time is short, the tendency of the muscle to die is strong, and the stray time tends to weaken as the stray time becomes long. Further, it can be seen from the questionnaire results that if the amount is reduced a little, the amount is adjusted, or if the menu photo C1 displayed on the detailed screen C is devised, there is a possibility that the item will be sold.

1 is a schematic diagram illustrating a system configuration example of an order entry system as an embodiment of the present invention. It is a block diagram which shows the hardware constitutions of an order terminal. It is a schematic diagram which shows the relationship between the various data which RAM stores and preserve | saves and the various images displayed on a display part. It is a flowchart which shows the flow of the order process in an order terminal. It is a schematic diagram which shows the example of a screen display which changes according to order operation with an order terminal. It is a schematic diagram which shows the file for stray muscle analysis which an order terminal has.

Explanation of symbols

153 LCD (display unit), 154 touch panel (operation unit), 156 CPU (information processing unit), 158 RAM (storage unit), 173 menu data, 174 detailed data, 175 questionnaire data, B menu selection screen, C detailed screen, D Questionnaire screen

Claims (6)

First display means for displaying a menu selection screen for accepting menu selection from a customer on a display;
A second display means for displaying on the display a detailed screen showing detailed information about the menu displayed on the menu selection screen in response to an operation of the operation unit by a customer;
Order accepting means for accepting an order for the menu on at least one of the menu selection screen and the detail screen;
Third display means for returning the detail screen to the menu selection screen in response to an operation of the operation unit;
Measuring means for measuring the time from when the detail screen is displayed until the operation for returning to the menu selection screen is performed;
A first storage means for storing the time measured for the menu in a storage unit when the order reception means does not accept an order for the menu for which the detailed screen is displayed;
An ordering terminal comprising: Fourth display means for displaying on the display a questionnaire screen for accepting an input of the reason for not ordering the menu when the order reception means does not accept an order for the menu for which the detailed screen is displayed. When,
Accepting means for accepting the reason input from the questionnaire screen in response to an operation of the operation unit;
The order terminal according to claim 1, further comprising: The fourth display means displays an option for not ordering the menu on the questionnaire screen,
The accepting means accepts selection of at least one of the options;
The order terminal according to claim 1, further comprising a second storage unit that stores the selected option in a storage unit in association with the menu that is not ordered. The order receiving means receives the selection of the menu according to the operation of the operation unit from the menu selection screen;
4. The order terminal according to claim 1, further comprising order means for ordering the menu by transmitting identification data of the menu accepted by the order accepting means to a host machine. The order terminal according to claim 4 , wherein the order accepting unit accepts selection of the menu corresponding to the detail screen in response to an operation of the operation unit from the detail screen. The computer that controls the order terminal
First display means for displaying a menu selection screen for accepting menu selection from a customer on a display;
A second display means for displaying on the display a detailed screen showing detailed information about the menu displayed on the menu selection screen in response to an operation of the operation unit by a customer;
Order accepting means for accepting an order for the menu on at least one of the menu selection screen and the detail screen;
Third display means for returning the detail screen to the menu selection screen in response to an operation of the operation unit;
Measuring means for measuring the time from when the detail screen is displayed until the operation for returning to the menu selection screen is performed;
To function as a first storage unit that stores the time measured for the menu in the storage unit when the order reception unit does not receive an order for the menu on which the detailed screen is displayed. Program.

Images