JP4503479B2 - Customer information image inquiry terminal - Google Patents

Description

  The present invention relates to an inquiry terminal that displays customer information as an image, and more particularly to an inquiry terminal that displays an image of a registered seal of a customer as customer information.

An inquiry terminal for inquiring customer information in a financial institution or the like is used. As disclosed in Patent Document 1 and Patent Document 2, this inquiry terminal holds a seal image of a customer's registered seal as customer information, and displays the seal image on the display unit at the time of inquiry.
JP 2001-297193 A JP-A-2001-297193

  By the way, the customer information image inquiry terminal described above is a mobile terminal, and is used outside a management premises such as indoors of a financial institution, for example, outside a customer. Therefore, if the imprint image of the registered seal stamp is displayed on the display unit at the same magnification, the operator of the customer information image inquiry terminal can obtain an imprint image of the same magnification outside the sight that is difficult to see with a scanner, It is possible to obtain the same size imprint by using the function or the printing function provided in the terminal. As a result, there is a fear that the imprint may be misused, such as forgery of the imprint, based on the acquired same-size imprint.

  Therefore, in view of the above-described problems, an object of the present invention is to provide a customer information image inquiry terminal that can prevent the acquisition of an imprint image at an equal magnification outside the premises and prevent theft.

The present invention adopts the following configuration in order to solve the above points.
A customer information image inquiry terminal equipped with a function for connecting to a network on the management premises and a function for displaying on the display unit based on the seal image data of the registered seal of the customer to be held. Operation mode determination means for determining whether the information image inquiry terminal is used on the premises or off-site, and on the premises operation, the image of the seal impression is displayed at the same magnification on the display unit, and the operation is performed outside the premises. In this case, the display unit is provided with display magnification designation means for performing magnification designation so as to display the image of the seal impression at an unequal magnification on the display unit.

The unequal magnification is a planned magnification, and is characterized by comprising a magnification setting means for setting the predetermined magnification.
The unequal magnification is a magnification based on a random number generated within a predetermined range, and includes a random number generation means for generating the random number.

  The network is connected to a seal server that manages the seal image data and an authentication server that authenticates the operator of the customer information image inquiry terminal, and the operation form determination means receives the seal image data from the seal server. It is characterized in that it is determined to be on-premise operation by acquiring and holding or receiving an operator authentication result from an authentication server.

A storage unit for storing the imprint image data is provided, and in the case of off-premise operation, an image of the imprint is displayed based on the seal image data stored in the storage unit.

  According to the customer information image inquiry terminal of the present invention, it is determined whether the operation is on-premise or off-premises operation based on whether or not connection to the on-premise network is possible. Even if an imprint image is acquired in a place where it is difficult to see outside the premises, the acquired imprint image is different from the imprint image with the same magnification, so the imprint image is plagiarized. Can be prevented.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In the following description, the same constituent elements in the drawings used in each embodiment will be given the same reference numerals, and redundant description will be omitted as much as possible.

The customer information image inquiry terminal of the present invention is a mobile terminal that is used in a financial institution such as an insurance company or a bank and can be connected to a network built on the premises of the financial institution.
In the embodiment, the premises in the financial institution indicates a place where the leakage of the customer's personal information can be controlled by the staff of the financial institution, while the outside of the premises indicates the leakage of the customer's personal information. Indicates an unmanageable location that cannot be prevented with. Specifically, for example, a store or center of a financial institution is on the premises, and a customer is outside the premises.

  Here, a customer information image inquiry system using the customer information image inquiry terminal of the present invention will be described.

As shown in FIG. 2, the customer information image inquiry system 100 includes a center 200 and a store 300 connected via an external network 400.
The center 200 is connected to the external network 400 via the router 210, and the first network 220 is constructed in the center via the router 210.

  The router 210 has a general firewall function, and is set to be filtered so that access from outside, that is, other than the store 300 can be performed only by the relay server 240 described later, and the authentication server 270 from the outside described later. Is set so that it cannot be accessed.

  The first network 220 includes an image registration terminal 230 for registering customer personal information, and a relay server 240 for transmitting the customer personal information acquired by the image registration terminal 230 to the customer information management server 250. An authentication server 270 for performing operator authentication of the customer information image inquiry terminal is connected. A customer information management server 250 is connected to the relay server 240, and a customer information database 260 for holding customer information is connected to the customer information management server 250.

  The authentication server 270 determines whether or not the operator who operates the customer information image inquiry terminal is an operator registered in advance. Specifically, the authentication server 270 obtains an operator ID and password input by the operator to the customer information image inquiry terminal, collates with a password associated with the operator ID held in advance, and the result is the customer information image. Notify the inquiry terminal. An operator who is authenticated by the authentication server 270 can refer to customer information such as a seal image on a customer information image inquiry terminal operated by the operator.

  The image registration terminal 230 is a terminal for registering customer information such as a customer's address, name, phone number, account number, and a seal image of a registered seal, and an image of a seal imprinted on a predetermined registration form A scanner 280 for obtaining the information is connected.

  Customer information such as seal image data is sent from the image registration terminal 230 to the customer information management server 250 via the relay server 240, and the customer information management server 250 holds and manages the customer information in the customer information database 260. The customer information database 260 is constructed based on a customer identification code such as an account number or CIF number so that the seal image data of the customer's seal can be searched. When the acquisition request is received, the customer information database 260 is searched based on the customer identification code, the seal image data is acquired from the customer information database 260, and the seal image data is output to the request source. That is, the customer information database 260 in the present invention can operate as a so-called seal database.

  The store 300 is connected to the external network 400 via the router 310, and the router is connected to the second network 320 built in the store.

A customer information image inquiry terminal for inquiring customer information is connected to the second network 320.
By the way, there are a plurality of types of customer information image inquiry terminals, a customer information image inquiry general-purpose terminal 330 incorporating software for inquiring customer information into a general-purpose computer, and customer information specially designed for inquiring customer information. There are types such as an image inquiry dedicated terminal 340 and a mobile customer information image inquiry mobile terminal 350 called PDA (Personal Digital (Data) Assistants).

The customer information image inquiry general-purpose terminal 330 and the customer information image inquiry dedicated terminal 340 are provided in the store 300 and cannot be taken out of the customer or the like.
On the other hand, the customer information image inquiry mobile terminal 350 is a terminal that can be arbitrarily connected to the first network 220 by an operator who uses (operates) the terminal. The customer information image inquiry mobile terminal 350 can be taken out and used.

  For example, when used on the premises, the customer information image inquiry mobile terminal 350 connects to the second network 320 and accesses a server group connected to the first network 220 via the router 310 and the router 210. can do. When used outside the premises, it is possible to connect to a network constructed in the center 200 via the router 210 by performing network communication using a wireless LAN spot existing at the customer or a PHS card.

  Here, the customer information image inquiry mobile terminal 350, which is a feature of the present invention, will be described in detail with reference to the drawings. The customer information image inquiry mobile terminal 350 is simply referred to as the image inquiry terminal 10 and will be described below.

  As shown in FIG. 1, the image inquiry terminal 10 of the present invention designates a communication unit 11 for connecting to a network, a display unit 12 for displaying customer information such as an imprint image, and a size of the imprint to be displayed. A display magnification specifying unit 13 for performing the image inquiry terminal, a local / external determination unit 14 for determining whether the location where the image inquiry terminal is used is local, or a terminal authentication unit 15 for performing use authentication of the image inquiry terminal 10. A user authentication unit 16 that authenticates the operator of the image inquiry terminal 10, an imprint image data acquisition unit 17 for acquiring the imprint image data held in the customer information database, and the acquired imprint image data And a storage unit 19 that holds information such as input information from an operator and display magnification of a designated imprint.

The communication unit 11 performs communication control with each server connected to the local network.
The display unit 12 displays the screen shown in FIG. As shown in Fig. 3 (a), the screen displays a customer's account number, store number, subject, branch, seal classification, start date, cancellation date, precautions, etc. as a customer information. The seal impression image is displayed based on the magnification designated by the display magnification designation unit 13. The display magnification designation unit 13 displays the display unit with the same magnification when the image inquiry terminal 10 is connected to the local network, and with the same magnification when the image inquiry terminal 10 is used outside the campus. The magnification is set so as to be displayed on the screen 12.

  Further, on the screen of the display unit 12, in response to an input instruction from an input unit (not shown), the CIF number information shown in FIG. 3B, the history wording shown in FIG. 3C, and the screen shown in FIG. Display switching such as customer signature is performed.

  The on-premise / external determination unit 14 confirms the communication connection with the authentication server 270 to determine whether the image inquiry terminal 10 is used on the premise or off-premise.

  The terminal authentication unit 15 is a logon function when the image inquiry terminal 10 is used outside the premises. When the operator is authenticated by, for example, password authentication or biometric authentication, the operator uses the image inquiry terminal 10 to imprint, for example, Image display.

  The user authentication unit 16 has a function of communicating with the authentication server 270 to authenticate the operator. The operator authenticated by the user authentication unit 16 can acquire customer information held in the customer information database 260 via the customer information management server 250.

  The imprint image data acquisition unit 17 acquires the customer imprint image data requested by the operator from the customer information database 260. That is, the imprint image data acquisition unit 17 sends an acquisition request for the imprint image data to the customer information management server 250 that manages the customer information database 260 via the relay server 240, and the customer information management server 250 that has received the request The desired imprint image data is acquired from the information database 260, and the imprint image data is output to the imprint image data acquisition unit 17 of the image inquiry terminal 10. The seal image data acquisition unit 17 encrypts the acquired seal image data and stores it in the storage unit 19.

  Next, the communication relationship with each server (terminal) in the customer information image inquiry system 100 is described with reference to the schematic diagram of FIG. 4 and the data configuration diagram of FIG. The operation of the image inquiry system 100 will be described with reference to the flowchart of FIG.

  When the operator ID and password are input from the input unit (not shown) to the image inquiry terminal 10 (step S1), the user authentication unit 16 receives the communication data for the authentication request including the operator ID and password shown in FIG. The communication unit 11 generates and outputs the communication data to the authentication server 270 (step S2).

  When the authentication server 270 receives the communication data indicating the authentication request (step S20), the authentication server 270 acquires the operator ID and password from the received data, and the password associated with the operator ID held in advance in the authentication server 270 Then, it is determined whether or not the password that has received the authentication request matches (step S21). The authentication server 270 generates communication data composed of the operator authentication result shown in FIG. 5B as the authentication result and operator authority information indicating the authority of the operator when the operator is authenticated, and the communication data is image-inquired. It outputs to the terminal 10 (step S22).

  When the image inquiry terminal 10 receives the communication data in which the authentication result is indicated by the communication unit 11 (step S3), when the operator is authenticated in the authentication result, the on-site / external determination unit 14 is connected to the authentication server, that is, It is determined whether or not the user is logged in to the local network (step S4). If the authentication server 270 cannot be accessed or authentication fails, operator authentication is performed using a terminal-specific authentication function (terminal authentication) (step S7).

  When the operator is authenticated and the local connection of the image inquiry terminal 10 is confirmed, for example, a customer identification code such as a customer account number or CIF number is input by the operator via an input unit (not shown) (step S5). The imprint image data acquisition unit 17 generates communication data for an image acquisition request including the customer identification code, the image inquiry terminal type information, and the acquired image type information shown in FIG. 5C, and the communication unit 11 relays the communication data. The data is output to the server 240 (step S6).

  When receiving the communication data from the image inquiry terminal 10 (step S30), the relay server 240 acquires a customer identification code from the received communication data, and generates communication data including the customer identification code shown in FIG. The communication data is output to the customer information management server 250 (step S31).

  Upon receiving the communication data (step S40), the customer information management server 250 searches the customer information database 260 based on the customer identification code indicated in the received communication data, and uses the customer information database 260 as the customer identification code. Image data of an imprint that is managed in association with each other is acquired (step S41). The customer information management server 250 generates communication data including a search status based on the customer identification code shown in FIG. 5F and seal image data, and outputs the communication data to the relay server 240.

  When the relay server 240 receives the communication data from the customer information management server 250 (step S32), the relay server 240 acquires the search status and seal image data from the communication data. The relay server 240 determines whether or not to perform actual size display based on the acquired search status and imprint image data and the image inquiry terminal type information and acquired image type information of the communication data received at the time of the image acquisition request in step S17 described above. Is generated (see FIG. 5D), and the communication data is output to the image inquiry terminal 10 (step S33). Step S34).

Here, actual size display information and display magnification information will be described.
The actual size display information is not displayed when the size of the image data to be communicated is larger than the displayable size (number of vertical and horizontal dots) of the display area of the corresponding terminal based on the image inquiry terminal type information. When the size of the image data to be communicated is smaller, information indicating that the actual size can be displayed is shown, and information other than the image data of the seal impression is also included. Here, since the size of the seal image data is not larger than the displayable size, information indicating that the actual size display is always possible is included in the actual size display information, and the display magnification at that time is indicated in the display magnification information.

  Receiving the communication data from the relay server 240, the image inquiry terminal 10 acquires the imprint image data from the communication data, encrypts the imprint image data in a dedicated format, and stores it in the storage unit 19 (step S8). At this time, the actual size display information and the display magnification information are also stored in the storage unit 19 together with the encrypted seal image data.

Next, an operation when displaying the acquired imprint image on the screen of the image inquiry terminal 10 will be described.
Similar to step S4 described above, the image inquiry terminal 10 determines whether or not the operator is authenticated, and the on-site / out-of-office determination unit 14 is connected to the authentication server, that is, is logged in to the on-premises network (step S9).

  Note that when the image inquiry terminal 10 is disconnected from the local network and taken out of the local area and used, the use of the image inquiry terminal 10 is authenticated prior to the determination in step S9. The use authentication is performed by the terminal authentication unit 15 and an authentication process is performed based on a password or biometric information input from the operator, and the authenticated operator is permitted to use the terminal. In step S7, if the terminal authentication is completed, the result may be used.

  The image inquiry terminal 10 confirms the authority of the operator based on the operator authority information acquired by the authentication of the operator when the operator is authenticated and connected to the authentication server by the premises / exterior determination unit 14 (step S10).

  In the authority confirmation process, when the operator has the authority to refer to the actual size imprint image, the display magnification specifying unit 13 sets the magnification for displaying the imprint image at the actual size, and the display unit 12 sets the set magnification. Accordingly, an imprint of the actual size is displayed on the screen (step S12).

  On the other hand, in the authority confirmation process, when the operator does not have the authority to refer to the actual size imprint image, the display magnification designating unit 13 performs the magnification setting shown in the display magnification information held in the storage unit 19 and displays the display unit 12. Displays an imprint of a size different from the actual size according to the set magnification (step S13).

  In step S9, when the operator is authenticated and it is not determined that the operator is logged in, that is, when the authentication server 270 cannot be accessed or the authentication server 270 fails, the terminal authentication is successful. If so (step S11), an imprint having a size different from the actual size in step S13 is displayed on the screen. In step S11 described above, if the operator is not authenticated, the process ends without displaying the seal.

  As described above, according to the image inquiry terminal 10 of the first embodiment, when the image inquiry terminal 10 is used outside the premises, the seal impression image is displayed based on the display magnification designated by the relay server 240. Cannot grasp the actual imprint, and can prevent the imprint of the imprint image.

  In the image inquiry terminal 10 of the first embodiment, when not displaying the imprint of the actual size, the image of the imprint was displayed according to the display magnification specified by the relay server 240. As shown in FIG. 7, a random number generator 18 for generating a random number is provided to set the display magnification based on the random number when the imprint display of the actual size is not performed.

The display magnification designation unit 13 designates, for example, a value within a predetermined display magnification range from 105% to 120% based on the random number generated by the random number generation unit 18 when not displaying the actual size imprint. To do.
Since the display unit 12 displays an image of an imprint in accordance with a display magnification designated based on a random number, the display size of the imprint is changed every time the imprint is displayed, making it difficult for the operator to grasp the actual size of the imprint. Thus, the plagiarism image can be prevented from theft.

  In the embodiment described above, the magnification of the display size of the seal image is changed based on the generated random number or the display magnification designated by the relay server 240, but it is not necessary to be limited to this. That is, a preset magnification may be registered in the image inquiry terminal 10 in advance, and when the image inquiry terminal 10 is used outside the premises, an imprint image may be displayed at the registered magnification. Note that the magnification to be registered needs to be registered without being known to the operator.

  In the above embodiment, the example in which the imprint image is acquired from the server in the configuration has been described. However, when the image is taken out of the premises, the data shown in FIG. It may be acquired and stored in the storage unit of the image inquiry terminal, and when the seal impression image is displayed, the retained seal impression image may be displayed. In this case, the seal image data that can be referred to outside the premises is limited to the data held in the storage unit, so that there is no risk of leakage of customer data that is not held, and safety can be improved. Furthermore, in this case, the network security of the center 200 can be improved by setting the router 210 so as to block all external accesses.

It is a block diagram of the image inquiry terminal of Example 1. FIG. It is a system configuration figure of a customer information image inquiry system. It is a figure which shows the example of a display screen of a display part. It is a figure which shows the communication relation in a customer information image inquiry system. It is a data block diagram of communication data. It is a flowchart which shows operation | movement of a customer information image inquiry system. It is a block diagram of the image inquiry terminal of Example 2.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Image inquiry terminal 11 Communication part 12 Display part 13 Display magnification designation part 14 On-premise / external judgment part 15 Terminal authentication part 16 User authentication part 17 Imprint image data acquisition part 18 Random number generation part 19 Storage part

Claims (5)

In a customer information image inquiry terminal having a function of connecting to a network on a management premises and a function of displaying on a display unit based on seal image data of a registered seal of a customer to be held,
Operation mode determination means for determining whether the customer information image inquiry terminal is used on the premises or off-site by connecting to the network;
At the time of campus operation, the image of the impression is displayed on the display unit at the same magnification.
A customer information image inquiry terminal comprising display magnification designation means for designating a magnification in order to display an image of the seal impression at an unequal magnification on the display unit during off-campus operation.   The customer information image inquiry terminal according to claim 1, wherein the unequal magnification is a predetermined magnification, and further includes a magnification setting unit for setting the predetermined magnification.   2. The customer information image inquiry terminal according to claim 1, wherein the unequal magnification is a magnification based on a random number generated within a predetermined range, and comprises a random number generation means for generating the random number. . The network is connected to a seal server that manages the seal image data and an authentication server that authenticates an operator of the customer information image inquiry terminal,
The operation form determining means determines that the operation is on-site by acquiring and holding the seal image data from the seal server or receiving an operator authentication result from the authentication server. Item 1. Customer information image inquiry terminal. 5. A storage unit for storing the seal image data is provided, and the image of the seal image is displayed based on the seal image data stored in the storage unit during off-premise operation. The customer information image inquiry terminal described.

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