JP4177347B2 - Data processing apparatus and help display processing control method - Google Patents

Description

The present invention provides a data processing apparatus that displays help information corresponding to a help request from a user, and a help display process in a data processing apparatus that includes display means for displaying help information, storage means, and system control means. It relates to a control method.

  In order to improve the operability of the data processing device and the communication terminal device, a device having a so-called help function has been put into practical use. In this help function, for example, when the user wants to know the operation procedure of the data processing apparatus and performs a specific help request operation (for example, a specific help key (hard key or soft key) is turned on), The help data stored in advance is selected in correspondence with the internal state of the data processing apparatus at, and the contents of the help data are displayed and output on the operation display unit.

As a result, if there is an unknown operation, the user can know an appropriate operation content for operating the data processing device at that time by appropriately performing a help request operation, and can use complicated functions. (See Patent Document 1, etc.).
JP-A-5-35383

  In such a conventional apparatus, generally, a plurality of help data are prepared for the internal state of one apparatus so that it can respond to various help request operations of the user.

  However, since the order in which help data is provided is normally defined in the order planned by the designer at the design stage, it may be necessary to perform a plurality of help request operations before obtaining the necessary help information. Yes, the help operation was sometimes redundant.

The present invention has been made to solve such inconveniences, and is capable of providing help statistical data useful for a designer to refer to when designing help information, and control of help display processing. It aims to provide a method .

  For example, when operation guidance information for guiding the operation of the apparatus is displayed, help information for explaining the content of the operation guidance information may be prepared.

  However, even in this case, the content of the operation guidance information is not detailed, and therefore, help information is frequently applied. In such a case, the operation content is not understood by general users. However, there is a possibility that the contents of the user's operational tendency at the site cannot be known at the development stage, and there is a possibility that effective information cannot be provided.

The present invention has been made to eliminate such inconvenience, and provides a data processing apparatus and a help display processing control method capable of providing help statistical data to be referred to when designing operation guidance information. It is also intended to provide.

The present invention is a data processing apparatus for displaying help information corresponding to a help request from a user, and a plurality of application programs and respective execution states that are set independently for each application program and can be taken by the application program Storage means for storing help file data including one or more help data assigned in correspondence with each other, and a help statistical data table including the type and execution state of the application program, the type of help data, and the number of times help is used System control means for controlling execution processing of the application program and help display processing corresponding to a help request from the user, and display means for displaying the help information to the user. Function used The type and execution state of the application program that is being executed by the system control means at the time of receiving the help request indicating that, and the help data corresponding to the determined type and execution state of the application program is stored in the storage means Obtained from the stored help file data and displayed on the display means, the type of help data displayed on the display means is determined, the type and execution state of the determined application program, and the determined help data It is checked whether or not help statistical data including the type is stored in the storage means. If it is determined that the help statistical data is not stored, the type and execution state of the determined application program and the determined help data are determined. Help statistics data including When it is determined that the statistical data table is updated and stored, the type and execution state of the determined application program and the value of the help usage count of the help statistical data corresponding to the determined type of help data And the help statistical data table is updated.
Further, the apparatus further includes communication control means for controlling communication with other terminals connected via the network.
Further, when a transmission request for the help statistical data table is detected from another terminal device via the communication control means, the help statistical data table is transmitted to the other terminal device via the communication control means. It is a thing.
Further, the help statistical data table is transmitted to a preset terminal device at a predetermined cycle via the communication control means.
Further, when the help statistics data table is transmitted, the help statistics data table stored in the storage means is deleted.

A control method of help display processing in a data processing apparatus comprising display means for displaying help information, storage means, and system control means, wherein the storage means includes a plurality of application programs, and the application program Help file data including one or more help data set independently for each execution state that can be taken by the application program, the type of the application program, the execution state, and the type of help data A help statistical data table including the number of times the help is used, and the control means controls execution processing of the application program and help display processing corresponding to a help request from a user, and the help display Processing has help function A first determination step for determining a type and an execution state of an application program, which is executed at the time when a help request indicating use is received, and help data corresponding to the determined type and execution state of the application program; A display step of acquiring from the help file data stored in the storage means and displaying on the display means; a second determination step of determining the type of help data displayed on the display means; and the determined application program Whether or not help statistical data including the type and execution state of the determined help data and the type of the determined help data is stored in the storage means. If it is determined that the help statistical data is not stored, the determined application The type and execution status of the program and the help data determined above The help statistical data including the type is created and the help statistical data table is updated. If it is determined that the data is stored, the type and execution state of the determined application program and the determined help data An update step for updating the help statistics data table by increasing the value of the help usage count of the help statistics data corresponding to the type.
The data processing device further includes communication control means for controlling communication with other terminals connected via a network, and the help statistics are transmitted from the other terminal devices via the communication control means. When a data table transmission request is detected, the method further includes a transmission step of transmitting the help statistical data table to the other terminal device via the communication control means.
Further, the method further includes a periodic transmission step of transmitting the help statistical data table to a preset terminal device through the communication control means at a predetermined period.
In addition, when the help statistical data table is transmitted, it further includes an erasing step of erasing the help statistical data table stored in the storage means.

Therefore, according to the present invention, the help statistical data table showing the history of the use of the help function is created and stored, so that the help statistical data useful for the designer to refer to when designing the help information is provided. The effect that it can be obtained.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

  FIG. 1 shows a video conference communication terminal apparatus according to an embodiment of the present invention. This video conference communication terminal device uses an ISDN basic interface as a transmission path, and includes a voice information communication function, a moving picture information communication function, a still image information communication function, a facsimile communication function, a telewriting function, and A multiplexed communication function of these communication functions is provided, and data communication using two information channels (B channels) is possible by connecting to the ISDN basic interface.

  In the figure, the system control unit 1 performs control processing of each part of the video conference communication terminal device, processing of an upper layer of video conference communication, execution processing of various application programs provided in the video conference communication terminal device, and Various control processes such as a help display process corresponding to a help request from a user are executed, and a ROM (Read Only Memory) 2 is a part of a control process program executed by the system control unit 1, Various data necessary for executing the control processing program is stored, and a RAM (Random Access Memory) 3 constitutes a work area of the system control unit 1.

  The clock circuit 4 is for outputting current date and time information, the scanner 5 is for reading and inputting a document image with a predetermined resolution, and the plotter 6 records and outputs an image with a predetermined resolution. The encoding / decoding unit 7 encodes and compresses the image signal obtained by the scanner 5 using the encoding method of the group 4 facsimile function, and converts the encoded image information into the original image signal. The image processing unit 8 executes various types of image processing such as image data scaling processing and resolution conversion processing, and the magnetic disk device 9 includes system software and a plurality of applications. This is for storing a program and a large number of user data.

  The liquid crystal display device 10 is used as a display device in a telewriting communication function, and is also used as a display unit when a user operates the video conference communication terminal device. The LCD display control unit 11 is a liquid crystal display device. 10 is for controlling the display contents.

  The touch panel device 12 is provided on the display screen of the liquid crystal display device 10 and outputs touch-operated coordinate data, touch state data, and the like. The touch panel control unit 13 controls the operation of the touch panel device 12. Is.

  The voice input / output device 14 is used to input a voice for a call through a microphone and output from a speaker. An analog voice signal input from the voice input / output device 14 to the microphone is output to the voice CODEC 15, and the voice input is performed. The analog audio signal output from the output device 14 through the speaker is output from the audio CODEC 15 and added to the audio input / output device 14.

  The audio CODEC 15 is for performing an analog signal / digital data signal conversion process for transmitting an analog audio signal using the ISDN B channel. The voice control unit 16 is for controlling the operation of the voice input / output device 14.

  The video camera device 17 is for capturing video on the user side of the video conference communication terminal device, and a moving image signal output from the video camera device 17 is added to a video signal input terminal of the moving image CODEC 18. The video signal input terminal of the display control unit 19 is added. The video camera control unit 20 is for controlling operations such as shooting on / off, zoom in / zoom out, and pan of the video camera device 17.

  The moving image CODEC 18 converts the analog NTSC format moving image signal input from the video camera device 17 into corresponding moving image data of digital data, converts the moving image data into predetermined CIF format moving image data, and further, TTC standard JT- H. The video information is formed by encoding and compressing with the H.261 encoding method, and the encoded and compressed video information is converted into the original CIF format video data, and the video data is converted into the NTSC format video data. The moving image data is digital / analog converted to an analog NTSC format moving image signal.

  The document camera device 21 is for taking a still image, and an analog NTSC signal (still image signal) output from the document camera device 21 is added to the still image CODEC 22.

  The still image CODEC 22 performs analog / digital conversion on a still image signal applied from the document camera device 21, and then encodes and compresses the still image signal using a predetermined encoding method (for example, JPEG method), and still image information in a compressed state. Is decoded into the original still image signal, and the still image signal input from the document camera device 21 or the still image signal obtained by decoding is output to the still image signal input terminal of the display control unit 19. The document camera control unit 23 is for controlling operations such as shooting on / off and zoom in / zoom out of the document camera device 21.

  The display control unit 19 controls the display content of the screen displayed on the video monitor device 24. In response to a command from the system control unit 1, display screen information of a moving image signal input from the video camera device 17 or the moving image CODEC 18, And the display screen information of the still picture signal added from still picture CODEC22 is formed, and the display screen of video monitor device 24 is constituted in the mode which combined those display screen information suitably.

  The ISDN interface circuit 25 is connected to the ISDN and has an ISDN layer 1 signal processing function and an integration / separation function of the D channel signal and the two B channel signals. It communicates with the channel transmission control unit 26, and the two B channel signals are exchanged with the multiplexer / demultiplexer 27.

  The D channel transmission control unit 26 has a D channel layer 2 signal processing function and a call control processing function for call connection / release of one or two B channels.

  The multiplexing / demultiplexing device 27 multiplexes data of a plurality of media such as voice, moving image and general-purpose data (other data such as still image data) exchanged using the B channel. The frame data defined in H.221 is formed and transmitted to the line side, and data of a plurality of media multiplexed in the received frame data is separated. The multiplexer / demultiplexer 27 exchanges audio data with the audio CODEC 15, exchanges moving image data with the moving image CODEC 18, and exchanges general-purpose data with the system control unit 1. .

  These system control unit 1, ROM 2, RAM 3, clock circuit 4, scanner 5, plotter 6, encoding / decoding unit 7, image processing unit 8, magnetic disk device 9, LCD display control unit 11, touch panel control unit 13, voice The CODEC 15, the audio control unit 16, the moving image CODEC 18, the display control unit 19, the video camera control unit 20, the document camera control unit 23, the D channel transmission control unit 26, and the multiplexing / demultiplexing device 27 are connected to the internal bus 28. The exchange of data between these elements is mainly performed via the internal bus 28.

  FIG. 2 shows an example of the operation display unit of the video conference communication terminal device shown in FIG.

  The operation display unit 30 includes a liquid crystal display device 10 and a touch panel device 12 attached to a display screen of the liquid crystal display device 10. The touch pen 31 is used for appropriately touching the operation surface of the touch panel device 12.

  Further, as shown in FIG. 3, the display screen of the liquid crystal display device 10 includes an information display unit DM that mainly displays operation guidance information and a telewriting drawing screen, and a function key display unit DF that represents general-purpose operation contents. A help key DFa for instructing to display a help screen is set as a specific key of the function key display unit DF.

  Therefore, the user touches the help key DFa of the function key display unit DF with the touch pen 31 to correspond to the execution state of the application currently being executed by the video conference communication terminal device at that time. Help screen can be displayed.

  For example, if the application program provided in the video conference communication terminal device is a basic system, video conference session, telewriting communication, group 4 facsimile, and report display / output, each application program includes: Independent help file data is set and stored in the magnetic disk device 9 in association with each application program.

  Each application program is set with a plurality of operation states unique to the application program, and one or more help data that can be referred to by the user is set for each operation state. That is, the help file data set in one application program includes a plurality of help files according to the operation states that can be taken by each.

  FIG. 4 shows an example of a call control procedure performed by the telephone terminal connected to the ISDN with the ISDN.

  That is, the calling terminal first sets the circuit switching mode as the transfer mode, and sends a call setup message SETUP specifying the destination terminal as the destination to the ISDN to request a call setup with the destination terminal. A call setup message SETUP is sent to the called terminal. Also, the ISDN sends a call setting acceptance message CALL_PROC for notifying the call setting status to the calling terminal.

  When the called terminal detects the incoming call, it sends a call message ALERT to the ISDN when the terminal is ready to receive a call, and the ISDN sends a call message ALERT to the calling terminal to start calling the called terminal. To be notified.

  When the user picks up the handset and answers the incoming call, the destination terminal sends a response message CONN to the ISDN, and the ISDN sends a response message CONN to the calling terminal to notify that the destination terminal has accepted the call.

  Also, the ISDN sends a response confirmation message CONN_ACK to the called terminal to confirm the response of the called terminal, and at that time, a B channel for data transmission (call) is established between the calling terminal and the called terminal, A call operation using the B channel is appropriately executed between the user of the calling terminal and the user of the called terminal.

  Then, when the call ends and the user of the calling terminal returns the handset first and goes on-hook, the calling terminal sends a disconnect message DISC to ISDN to request release of the D channel, and ISDN issues a release message REL. To restore the D channel. On the other hand, the ISDN sends a disconnect message DISC to request release of the D channel, and the destination terminal sends a release message REL to the ISDN to notify the restoration of the D channel.

  Accordingly, the calling terminal responds to the ISDN with a release completion message REL_COMP that notifies the completion of channel disconnection, and the D channel between the calling terminal and ISDN is released. At the same time, the ISDN sends a release completion message REL_COMP to the destination terminal, and the D channel between the ISDN and the destination terminal is released. As a result, the D channel set between the calling terminal and the called terminal is completely released.

  In this way, the B channel is set between the calling terminal and the called terminal, data transmission is performed, and when the data transmission is completed, the B channel is released.

  Each message for ISDN call setup includes a protocol identifier for identifying a protocol specification (format, sequence, etc.) that defines a layer 3 call control message, as shown in FIG. A call number to identify which call is involved, a message type to identify the content of each message, mandatory information elements that must be added to each message, and as required for each message It consists of additional information elements added accordingly. In addition, 0, 1 or a plurality of essential information elements are set according to the message type, and 0, 1 or a plurality of additional information elements are arranged according to the situation.

  As shown in FIG. 5B, the call setup message SETUP has “transfer capability” as an essential information element, and examples of additional information elements include “calling number”, “destination number”, “low layer compatibility”. "," Higher layer compatibility ", and" user / user ".

  An outline of these information elements will be described.

  Whether the content of the information to be transmitted is audio, unrestricted digital information, restricted digital information, 3.1 KHz audio, unrestricted digital information with tone / announcement, or video Information transfer capability, transfer mode indicating whether the switching function used is circuit switching or packet switching, information transfer speed indicating information transfer speed, information indicating information transfer mode, and user information protocol It consists of information that expresses.

  The “calling number” information element represents the ISDN number of the calling terminal, and the “called number” information element represents the ISDN number of the called terminal.

  The “low layer compatibility” information element is for use in checking the possibility of communication with the counterpart terminal, and the basic content is the same as the “transfer capability” information element. Further, the “lower layer compatibility” information element includes, for example, TTC standard JT-H. More detailed contents such as 221 functions are included.

  The “higher layer consistency” information element is used for consistency check with the other terminal, for example, telephone, group 2 / group 3 facsimile, group 4 facsimile, mixed mode, teletex, videotex, Displays which terminal function is provided among terminal functions such as telex, audio-visual, and message handling system.

  The “user / user” information element is used to transmit information between users. The content of the “user / user” information element is transparently transferred to the other user without being interpreted by ISDN. Communicated.

  FIG. 6 shows an example of a transmission procedure between group 4 facsimile terminals.

  First, the calling terminal sends a call setup message SETUP specifying the target called terminal as a destination to the ISDN to request call setting with the called terminal, whereby the ISDN calls a call for notifying the call setting status. A setting acceptance message CALL_PROC is sent to the calling terminal, and a call setting message SETUP is sent to the designated called terminal.

  When the destination terminal responds to the incoming call, it sends a response message CONN to the ISDN, whereby the ISDN sends a response confirmation message CONN_ACK to the destination terminal to confirm the response of the destination terminal. During this period, the B channel for data transmission is established, so that the calling terminal and the called terminal start the transmission procedure on the B channel.

  First, the calling terminal sends a command SABM to request setting of the link layer, and the called terminal responds with a response UA, whereby the link layer is set.

  Next, the calling terminal sends a signal SQ to extend the network layer end-to-end, the called terminal sends a signal SF to accept it, and then the calling terminal sends a call request request. Therefore, the terminal CR sends out a signal CR, and the destination terminal accepts the call in response to the signal CA, thereby setting the network layer.

  Next, the calling terminal sends a signal TCR to set the transport layer, and the called terminal sends a signal TCA to accept it, thereby setting the transport layer.

  Then, the calling terminal sends a session start command CSS to set the session layer connection, and the called terminal responds with a session start positive response RSSP, thereby starting the session layer.

  Next, the calling terminal sends a document function list command CDCL to negotiate the transmission function to be used, and the called terminal sends a document function list positive response RDCLP, thereby adjusting the receiving capability. Is called.

  In this way, when preparation for image information transmission is completed, the calling terminal sends a document start command CDS having various information for managing document information to be transmitted, such as a document reference number for distinguishing documents to be transmitted. Subsequently, image information for one document is transmitted using a plurality of document user information commands CDUI. When the transmission is completed, a document end command CDE is transmitted to notify the end of the image information of one document.

  When receiving the document end command CDE, the destination terminal sends a document end positive response RDEP indicating that the reception of the document at this time has ended normally.

  In addition, when a plurality of pages are included in one document, the sending terminal sends a document page boundary command CDPB indicating the end of one page when transmission of image information of each page is finished except for the last page. Then, the destination terminal sends out a document page boundary positive response RDPBP indicating that the image information for one page at this time has been normally received.

  When the transmission of image information for one document is completed in this way, the calling terminal sends a session end command CSE, and the called terminal sends a session end positive response RSEP to release the session layer connection.

  Then, the calling terminal sends a network layer signal CQ, while the called terminal sends a signal CF, thereby releasing the network layer, and the calling terminal sends a link layer command DISC. Then, the called terminal sends a response UA, thereby releasing the link layer.

  Thus, when the link on the B channel is released, the calling terminal sends a disconnect message DISC to the ISDN to request the release of the D channel, and the ISDN sends a release message REL to the calling terminal. Notify D channel recovery. On the other hand, the ISDN sends a disconnect message DISC to the destination terminal to request the release of the D channel, and the destination terminal sends a release message REL to the ISDN to notify the restoration of the D channel.

  As a result, the calling terminal responds to the ISDN with a release completion message REL_COMP that notifies the completion of channel disconnection, thereby releasing the D channel between the calling terminal and ISDN. At the same time, the ISDN sends a release completion message REL_COMP to the destination terminal, thereby releasing the D channel between the ISDN and the destination terminal. As a result, the D channel set between the calling terminal and the called terminal is completely released.

  In this way, the B channel is set between the calling terminal and the called terminal, data transmission is performed, and when the data transmission is completed, the B channel is released.

  Also, in the video conference communication terminal device, the TTC standard JT-H. Data is exchanged in a multi-frame format defined by H.221.

  As shown in FIG. 7, one multiframe MFL is composed of eight submultiframes SMF1 to SMF8, and each submultiframe SMF1 to SMF8 is composed of two frames. That is, one multiframe MFL is composed of 16 frames FLM0 to FLM15.

  As shown in FIG. 8, each of the frames FLM0 to FLM15 is composed of 80 octets of data, and the respective bit positions where these octets are arranged in bit order constitute subchannels SCH1 to SCH8.

  The 8th bit from the 1st octet to the 8th octet constitutes a frame alignment signal FAS, and the 8th bit from the 9th octet to the 16th octet is a bit rate allocation signal (Bit rate Allocation Signal). ) Configure the BAS. In addition, encryption channel data for exchanging key information for encrypting data may be set in the 17th to 24th octets of the subchannel SCH8 (optional).

  In this manner, the frame synchronization signal FAS is arranged in 8 bits in one frame FLM0 to FLM15, and the bit allocation is configured in units of multiframe MFL as shown in FIG.

  That is, in the second to eighth octets of the even frames FLM0, FLM2,..., FLM14 and the subsequent odd frames FLM1, FLM3,..., FLM15, a horizontal synchronization signal composed of an 8-bit data pattern “00110111” is received. In the first octet of the odd frames FLM1, FLM3,..., FLM11, a vertical synchronization signal composed of a 6-bit data pattern “001011” is arranged.

  By detecting the horizontal synchronization signal and the vertical synchronization signal, the synchronization of one multiframe MFL can be detected.

  Further, the bits N1, N2, N3, N4, and N5 of the first octet of the 0th frame, the second frame, the fourth frame, the sixth frame, and the eighth frame are used for displaying the multiframe number. Of these, bit N5 is used to indicate whether or not a multiframe number is used. As described above, since the data used for the multiframe number is 4 bits, the multiframe number changes in descending order from 0 to 15, and the same multiframe number appears every 16 multiframes.

  In addition, the bits L1, L2, and L3 of the first octet of the 10th frame, the 12th frame, and the 13th frame are connected to the B channel carrying the frame among the currently used B channels. Used to display the connection number indicating the order. The bit R of the first octet of the fifteenth frame is reserved (reserved) for future recommendation, and its value is set to 0.

  The bit TEA of the first octet of the 14th frame is used to indicate that data transmission is not possible due to an internal failure of the data terminal apparatus.

  The bit A of the third octet of the odd-numbered frames FLM1, FLM3,..., FLM15 is used to indicate whether frame synchronization or multiframe synchronization has been established or whether synchronization has been lost.

  The bits C1, C2, C3, and C4 of the fifth octet, the sixth octet, the seventh octet, and the eighth octet of the odd frames FLM1, FLM3,. Frame) for displaying a CRC (Cyclic Redundancy Check) code referred to for data error detection (that is, transmission path quality detection), and the fourth octet of this odd frame FLM1, FLM3,. The bit E is used to indicate that a transmission error has been detected on the receiving side.

  In addition, as shown in FIG. 10, the bit rate allocation signal BAS includes 8-bit data representing the capability BAS or the BAS command in the even frames FLM0, FLM2,..., FLM14, followed by the odd frames FLM1, FLM3,. , FLM15 is arranged with a double error correction code for error correction of the value of the capability BAS or BAS command sent in the immediately preceding frame.

  Further, the transmission of the data of the multi-frame MFL is performed in the order of the frame number, and the frames FLM0 to FLM15 are transmitted in the octet order from the first octet to the 80th octet, as shown in FIG. , The first bit is sent first.

  That is, in each frame FLM0 to FLM15, the first bit of the first octet is transmitted first, and the eighth bit of the 80th octet is transmitted last.

  FIG. 12 shows a TTC standard JT-H.B applied as a transmission control procedure executed when an audiovisual terminal such as a video conference communication terminal apparatus transmits data using the B channel. 242 shows an example of a general procedure. In this case, an example of a transmission procedure when audio data, general-purpose data, and moving image data are exchanged between terminals using two B channels is shown.

  First, the calling terminal calls the destination terminal, performs a call setting procedure on the D channel, secures one B channel (hereinafter referred to as the first channel) (phase A), and on the set first channel Frame exchange is performed while exchanging frame data in which PCM audio data (A-law or μ-rule, 64 Kbps) is set (frame mode). When frame synchronization is established, the capability BAS data and command BAS data are exchanged with each other ( In phase B1-1), the transmission mode used at that time is determined, and an additional call setting request for securing the second B channel is started (phase B1-2).

  Then, based on the contents exchanged with each other at that time, in principle, a mode which is mutually common and has the highest function is selected (phase B1-3), and the calling terminal changes to the called terminal in the selected operation mode. A BAS command for designating the reception function of the terminal is sent to operate the reception function. In this case, if a BAS command in a mode different from the BAS command transmitted by the calling terminal is received, the received BAS command is Transmit again, match the transmission mode to the reception mode, send a BAS command to specify the terminal function to operate the function to the called terminal, set the parameters common to the device function of the calling terminal and the called terminal (Phase B2). Thereby, in the first channel, for example, data transmission of audio data (16 Kbps) and data transmission of moving image data (46.4 Kbps) corresponding to the transmission mode selected at that time are performed (phase C). .

  When the first channel starts data transmission in the frame mode, a call setup procedure is performed on the D channel for the second B channel (hereinafter referred to as the second channel) (phase CA), and when the second channel is established, Frame data including only frame synchronization signal FAS and bit allocation signal BAS is exchanged using two channels to establish frame synchronization and multiframe synchronization (phase CB1-11), and then between the first channel and the second channel Synchronization is established (phase CB1-12).

  When the synchronization of the two B channels is completed, a BAS command is sent from the calling terminal side to set the transmission mode (phase CB1-2), and the transmission mode is switched to the set content (phase CB1-3). A parameter is set (phase CB2). When a BAS command in a mode different from the transmitted BAS command is received, the received BAS command is transmitted again, the transmission mode is switched so that the transmission mode matches the reception mode, and common parameters are set.

  In this way, when the initialization of the second channel is completed, after that, the frame data exchanged by the first channel and the frame data exchanged by the second channel are synchronized with the two B channels. For example, audio data, general-purpose data, and moving image data are transmitted at a transmission rate of 56 Kbps, 6.4 Kbps, and 62.4 Kbps, respectively (see FIG. 13). Here, the general-purpose data channel is used to exchange data of, for example, a conference control function, a telewriting communication function, and a bulk transfer function (such as group 4 facsimile data).

  When ending such data transmission, first, disconnect from the second channel. At this time, a procedure for setting a common mode is performed for audio data transmission performed only on the first channel (phase CD1), and mode switching to the mode 0F of the second channel is performed on the second channel ( Phase CD2). At this time, the first channel and the second channel are asynchronous, and the second channel is in a state where the call is held in the transmission state of only the frame synchronization signal FAS and the bit allocation signal BAS, and the D channel is disconnected. The call of the second channel can be released by the release procedure.

  In the first channel, during phase CD1 and phase CD2, audio data is transmitted in the frame mode at a transmission rate of 56 Kbps, transmission of moving image data is stopped, and the operator of one terminal ends the call. In this case, the mode is switched to mode 0F (phase D2), and then the first channel call can be released by the D channel call disconnection release procedure.

  Thereby, for the first channel and the second channel, the call disconnection release procedure is executed on the D channel (phase E), and the audiovisual transmission between the two terminals is completed.

  As described above, in an audiovisual terminal such as a video conference communication terminal device, first, one B channel (first channel) is secured and a frame mode is established, and then audio data and moving image data are transmitted through the first channel. If the second B channel (second channel) can be set at the same time while allocating the speed and performing data transmission in the transitional mode, the second channel is secured by the D channel call setting procedure. . Then, synchronize the first channel that is transmitting in the transient mode with the newly secured second channel, and when the channel synchronization is established, reset the assignment of the transmission rate of audio data and video data. The higher B channel transmission capacity is utilized to exchange higher quality audio data and moving image data.

  Further, when the data transmission is terminated, it is necessary to change from a mode in which a transmission path in which both the first channel and the second channel are synchronized is once used to a mode in which only the first channel is used. Therefore, first, the encoding rules for audio data and moving image data are set to a method that optimizes the transmission capacity of the first channel to 62.4 Kbps, and the transmission mode is changed to the transmission mode of only the first channel. Then, the synchronization state with the first channel is stopped, the mode is shifted to mode 0F in which user data is in an idle transmission state, and the call is disconnected / released by the D channel call disconnection release procedure. Also, the first channel switches from two types of media transmission of audio data and moving image data to mode 0F, which is a transmission mode of only audio data, and then disconnects / releases the call by the D channel call disconnection release procedure. . Note that the first channel can be disconnected / released after changing the mode directly to mode 0F without switching the mode to two types of media transmission of audio data and moving image data. The billing information obtained by the call disconnection release procedure is managed for each channel.

  The video conference communication terminal apparatus according to the present embodiment forms a history of the number of help requests (the number of times of use) for each application and the application being executed when the help display is requested and operated by the user. Then, it is stored in a help statistics table as shown in FIG.

  Here, the items of the help statistics table include an application name, an application ID (identification number) set for the application, an execution state when a help display is requested, a type of help data, and the number of times help is used.

  Help statistical data stored in the video conference communication terminal device is collected by a specific device (hereinafter referred to as a center device), and help statistics are collected from the plurality of video conference communication terminal devices (hereinafter referred to as user devices). In the center apparatus that collected the data, a user help statistical data table as shown in FIG. 15A is formed and stored.

  This user help statistical data table is a summary of user help statistical data for each user device, and one user help statistical data is allocated to the user device as shown in FIG. User ID (identification number), telephone number (ISDN address) set in the user device, temporary area for storing the latest received help statistics table, and information that summarizes all received help statistics tables It consists of a history area.

  In this way, since the center device can know the request display status of help on a large number of user devices, the provision order for displaying the help data based on the information is made the most user-friendly status. Since the adjustment can be made, for example, when the version of the application is upgraded, the usability of the help function of the application can be improved.

  In addition to the order in which the help data is displayed, help data can be subdivided and help data can be integrated as appropriate, and the usability of the help function in the application can be further improved.

  FIG. 16 shows an example of processing to be executed when a help display is requested and operated on the user device and the help display ends.

  First, the use of the help function is monitored (NO loop of determination 101). When the help function is used and the result of determination 101 is YES, the type of application in which the help function at that time is used (Process 102), the execution state of the application at that time is determined (process 103), and the type of the displayed help data is determined (process 104).

  Next, it is checked whether or not help statistical data is formed and stored for the application determined at that time, its execution state, and the type of help data (determination 105). When the result of determination 105 is NO Help statistical data corresponding to the application determined at that time, its execution state, and the type of help data is created (process 106), the contents of the help statistical data table are updated (process 107), and this process is performed. finish.

  If the result of determination 105 is YES, the help statistical data is incremented by one for the help usage count value of the help statistical data corresponding to the application determined at that time, its execution state, and the type of help data. Is updated (process 108), and this process ends.

  The user device can display help statistical data in response to a request from the user, and FIG. 17 shows a processing example at that time.

  When a display request for help statistics data is instructed by the user (the result of determination 201 is YES), it is checked whether or not one or more help statistics data is stored in the help statistics data table (determination 202). When the result is YES, display data for displaying a list of the contents of the help statistical data table is formed (process 203), and the list display is displayed on the liquid crystal display device 10 (process 204).

  In this state, the process waits until the user commands display termination (NO loop of determination 205). When the user commands display termination and the result of determination 205 is YES, the list displayed on the liquid crystal display device 10 is displayed. The display is terminated (process 206), and this process is terminated.

  If no help statistical data is stored in the help statistical data table and the result of determination 202 is NO, a guidance message indicating that there is no help statistical data is displayed on the liquid crystal display device 10 (process 207). ), This process is terminated.

  FIG. 18 shows an example of a transmission procedure when the contents of the help statistical data table of the user device are collected by the center device. FIG. 19 shows an example of the configuration of a transmission protocol for executing this transmission procedure.

  First, the calling terminal (center device) designates the destination terminal (user device) as the destination, and sets the data indicating the “help statistical data collection request” in the “user / user” information element. Is sent to the ISDN to request a call setup with the destination terminal, whereby the ISDN sends a call setup acceptance message CALL_PROC for notifying the call setup status to the calling terminal and calls the designated destination terminal. A setup message SETUP is transmitted to make a call.

  When the destination terminal responds to the incoming call, it sends a response message CONN to the ISDN, whereby the ISDN sends a response confirmation message CONN_ACK to the destination terminal to confirm the response of the destination terminal. During this period, the B channel for data transmission is established, so that the calling terminal and the called terminal start the transmission procedure on the B channel.

  First, the calling terminal sends a command SABM to request setting of the link layer, and the called terminal responds with a response UA, whereby the link layer is set.

  Next, the calling terminal sends a signal CR to set the transport layer, and the called terminal sends a signal CC to accept it, thereby setting the transport layer.

  Then, the calling terminal sends a signal CN to set up a session layer connection, and the called terminal responds with the signal AC, thereby establishing the session layer.

  In this way, when the session layer is established, the calling terminal and the called terminal exchange the signal CD and the signal CDA, respectively, and exchange the capability, and the calling terminal exchanges the transmission function set by the capability exchange with the signal AS. To the destination terminal, whereby an activity on the session layer is started.

  Then, the calling terminal sends predetermined data DT_SPDU (1) representing a help statistical data collection request to the called terminal, and when the called terminal receives the data DT_SPDU (1), the help statistical data stored at that time is stored. Data DT_SPDU (2) in which the contents of the table are set is sent to the calling terminal.

  In this way, when receiving the contents of the help statistics data table, the calling terminal sends a signal AE, the called terminal sends a signal AEA to end the activity, and then the calling terminal sends a signal FN. The destination terminal then sends out a signal DN to release the session layer connection.

  Then, the calling terminal sends a link layer command DISC, and the called terminal sends a response UA, thereby releasing the link layer.

  Thus, when the link on the B channel is released, the calling terminal sends a disconnect message DISC to the ISDN to request the release of the D channel, and the ISDN sends a release message REL to the calling terminal. Notify D channel recovery. On the other hand, the ISDN sends a disconnect message DISC to the destination terminal to request the release of the D channel, and the destination terminal sends a release message REL to the ISDN to notify the restoration of the D channel.

  As a result, the calling terminal responds to the ISDN with a release completion message REL_COMP that notifies the completion of channel disconnection, thereby releasing the D channel between the calling terminal and ISDN. At the same time, the ISDN sends a release completion message REL_COMP to the destination terminal, thereby releasing the D channel between the ISDN and the destination terminal. As a result, the D channel set between the calling terminal and the called terminal is completely released.

  In this way, the B channel is set between the calling terminal and the called terminal, and a transmission request for the help statistics data table is sent from the calling terminal to the called terminal. When the contents of the help statistical data table in FIG. 6 are transmitted and the data transmission is completed, the B channel is released.

  The originating terminal updates the contents of the user-specific help statistical data corresponding to the destination terminal based on the contents of the help statistical data table received from the destination terminal. At the same time, when the destination terminal transmits the help statistical data table, it erases all the contents and thereafter forms a new help statistical data table.

  FIG. 20 shows a processing example when the center device requests transmission of the help statistical data table to one user device.

  When the center device issues an instruction for requesting help statistics data table to one of the user devices from the operator of its own terminal, and the result of the determination 301 is YES, the center device of the user device specified in the “calling number” information element The ISDN address is set, and a call setup message SETUP in which data representing “help statistical data collection request” is set in the “user / user” information element is formed (process 302), and the call setup message SETUP is sent to the ISDN. Then, a call is made to the designated user apparatus (process 303), and a call setting acceptance message CALL_PROC is received from ISDN (process 304). Then, it is checked whether or not the response message CONN is received from the user device (decision 305).

  When the result of determination 305 is NO, the communication operation at that time is terminated (processing 306), an error message is displayed to the operator, and the communication operation at that time is terminated with an error.

  If the result of determination 305 is YES, the B channel is established (process 307), and the session layer is established by the predetermined transmission procedure described above (process 308). Then, predetermined data DT_SPDU (1) representing a help statistical data collection request is transmitted to the user device (process 309), and data DT_SPDU (2) in which the contents of the help statistical data table are set is received from the user device, The contents of the data DT_SPDU (2) are saved (process 310).

  In this way, when the contents of the help statistical data table are received from one user device, a predetermined B channel end procedure is executed to end the B channel (process 311), and a predetermined call disconnection release procedure is executed. The call is disconnected / released (process 312), and based on the contents of the help statistical data table received at that time, the contents of the user help statistical data corresponding to the user device that made the call are updated (process 313). ) End this process.

  FIG. 21 shows an example of processing executed by the user apparatus when an incoming call is detected.

  When the user apparatus detects an incoming call (the result of determination 401 is YES), it analyzes the content of the call setup message SETUP received from ISDN (process 402), and checks whether it can connect to the other terminal at that time (determination 403). When the result of determination 403 is NO, the incoming call at that time is ignored, and this process ends.

  When the result of determination 403 is YES, it is checked whether or not the “user / user” information element is included in the call setup message SETUP (determination 404). When the result of determination 404 is YES, “user / user” It is checked whether or not the content of the information element is data representing “help statistical data collection request” (decision 405). When the result of determination 404 is NO, and when the result of determination 405 is NO, the process proceeds to normal incoming call detection processing.

  When the result of determination 405 is YES, a response message CONN is sent to the ISDN (process 406), a response confirmation message CONN_ACK is received from the ISDN, the B channel to be used is recognized (process 407), and the B channel is established. (Process 408), the predetermined transmission procedure described above is executed to establish the session layer (Process 409).

  When predetermined data DT_SPDU (1) representing a help statistical data collection request is received from the partner terminal (center device) (processing 410), data DT_SPDU (set with the contents of the help statistical data table stored at that time) 2) is transmitted (process 411).

  When the transmission of the help statistics data table is thus completed, the predetermined B channel end procedure is executed to end the B channel (process 412), and the predetermined call disconnect / release procedure is executed to disconnect / release the call. (Process 413), the contents of the help statistical data table are erased (Process 414), and this process ends.

  By the way, in the above-described embodiment, the center apparatus issues a help statistical data transmission request to the user apparatus. However, even if the user apparatus periodically transmits the help statistical data to the center apparatus, Help statistics data of each user device can be collected by the center device.

  An example of a transmission procedure between the user apparatus and the center apparatus in this case is shown in FIG.

  First, the calling terminal (user device) designates the center device set in advance as the destination terminal as the destination, and sets the data indicating “help statistical data transmission” in the “user / user” information element. A SETUP is sent to the ISDN to request a call setup with the called terminal, whereby the ISDN sends a call setup acceptance message CALL_PROC for notifying the call setup status to the calling terminal and also to the designated called terminal. A call setup message SETUP is transmitted to make a call.

  When the destination terminal responds to the incoming call, it sends a response message CONN to the ISDN, whereby the ISDN sends a response confirmation message CONN_ACK to the destination terminal to confirm the response of the destination terminal. During this period, the B channel for data transmission is established, so that the calling terminal and the called terminal start the transmission procedure on the B channel.

  First, the calling terminal sends a command SABM to request setting of the link layer, and the called terminal responds with a response UA, whereby the link layer is set.

  Next, the calling terminal sends a signal CR to set the transport layer, and the called terminal sends a signal CC to accept it, thereby setting the transport layer.

  Then, the calling terminal sends a signal CN to set up a session layer connection, and the called terminal responds with the signal AC, thereby establishing the session layer.

  In this way, when the session layer is established, the calling terminal and the called terminal exchange the signal CD and the signal CDA, respectively, and exchange the capability, and the calling terminal exchanges the transmission function set by the capability exchange with the signal AS. To the destination terminal, whereby an activity on the session layer is started.

  Then, the calling terminal sends data DT_SPDU (3) in which the contents of the help statistical data table stored at that time are set to the called terminal, and the called terminal receives the data DT_SPDU (3) received from the calling terminal. It is stored as help statistical data of the user device corresponding to the calling terminal.

  When the contents of the help statistical data table are transmitted in this way, the calling terminal sends a signal AE, the called terminal sends a signal AEA to end the activity, and then the calling terminal sends a signal FN. The destination terminal then sends out a signal DN to release the session layer connection.

  Then, the calling terminal sends a link layer command DISC, and the called terminal sends a response UA, thereby releasing the link layer.

  Thus, when the link on the B channel is released, the calling terminal sends a disconnect message DISC to the ISDN to request the release of the D channel, and the ISDN sends a release message REL to the calling terminal. Notify D channel recovery. On the other hand, the ISDN sends a disconnect message DISC to the destination terminal to request the release of the D channel, and the destination terminal sends a release message REL to the ISDN to notify the restoration of the D channel.

  As a result, the calling terminal responds to the ISDN with a release completion message REL_COMP that notifies the completion of channel disconnection, thereby releasing the D channel between the calling terminal and ISDN. At the same time, the ISDN sends a release completion message REL_COMP to the destination terminal, thereby releasing the D channel between the ISDN and the destination terminal. As a result, the D channel set between the calling terminal and the called terminal is completely released.

  In this way, the B channel is set between the calling terminal and the called terminal, the help statistical data table is transmitted from the calling terminal to the called terminal, and when the data transmission is completed, the B channel is released. .

  Further, the destination terminal updates the contents of the user-specific help statistical data corresponding to the originating terminal based on the contents of the help statistical data table received from the originating terminal. At the same time, when the calling terminal transmits the help statistical data table, the calling terminal erases all of the contents and thereafter forms a new help statistical data table.

  FIG. 23 shows an example of processing when the help statistical data table is transmitted periodically (for example, every month) to the center device in which the user device is registered in advance.

  The user device is monitoring that the predetermined periodic transmission date has been reached (NO loop of determination 501), and when the predetermined periodic transmission date is reached and the result of determination 501 is YES, the user device A call setup message SETUP is formed in which the ISDN address of the center device set in advance in the “calling number” information element is set, and the data indicating “help statistical data transmission” is set in the “user / user” information element. (Process 502), the call setup message SETUP is sent to the ISDN, the center apparatus is called (Process 503), and the call setup acceptance message CALL_PROC is received from the ISDN (Process 504). Then, it is examined whether or not a response message CONN is received from the center apparatus (decision 505).

  When the result of the determination 505 is NO, the communication operation at that time is terminated (process 506), and that fact (that is, help statistics data transmission failure) is displayed as an error to the operator of the own terminal, and the communication operation at that time Is terminated with an error.

  When the result of determination 505 is YES, the B channel is established (process 507), and the session layer is established by the predetermined transmission procedure described above (process 508). Then, predetermined data DT_SPDU (3) in which the contents of the help statistical data table stored at that time are set is sent to the center apparatus (process 509).

  When the transmission of the contents of the help statistical data table to the center device is thus completed, a predetermined B channel end procedure is executed to end the B channel (process 510), and a predetermined call disconnection release procedure is executed. The call is disconnected / released (process 511), the contents of the help statistical data table are deleted (process 512), and this process is terminated.

  FIG. 24 shows an example of processing executed by the center device when an incoming call is detected in this case.

  When the center device detects an incoming call (the result of decision 601 is YES), it analyzes the content of the call setup message SETUP received from ISDN (process 602) and checks whether it can connect to the partner terminal at that time (decision 603). When the result of determination 603 is NO, the incoming call at that time is ignored (processing 604), and this processing is terminated.

  When the result of determination 603 is YES, it is checked whether or not the “user / user” information element is included in the call setup message SETUP (determination 605). When the result of determination 605 is YES, “user / user”. It is checked whether or not the content of the information element is data representing “help statistical data transmission” (decision 606). When the result of determination 605 is NO and when the result of determination 606 is NO, the process proceeds to normal incoming call detection processing.

  When the result of determination 606 is YES, a response message CONN is sent to the ISDN (process 607), the response confirmation message CONN_ACK is received from the ISDN, the B channel to be used is recognized (process 608), and the B channel is established. (Process 609), the predetermined transmission procedure described above is executed to establish up to the session layer (Process 610).

  When the data DT_SPDU (3) is received from the calling terminal, the contents of the data DT_SPDU (3) are stored (process 611).

  In this way, when the contents of the help statistical data table are received from one user device, a predetermined B channel end procedure is executed to end the B channel (process 612), and a predetermined call disconnection release procedure is executed. The call is disconnected / released (process 613), and based on the content of the help statistical data table received at that time, the content of the user help statistical data corresponding to the user device as the calling terminal at that time ("calling number" information) (Distinction by element content) is updated (step 614), and this processing is terminated.

  By the way, in each Example mentioned above, although the help statistics table as shown in FIG. 14 is formed as history information of help statistics data, for example, help information for explaining the contents of the operation guidance information of the device In the case of collecting only the help statistics table as shown in FIG.

  Here, the items of the help statistics table are based on the application name, the application ID (identification number) set in the application, the type of operation guidance information displayed when the help display is requested, and the number of times the help is used. Become.

  In this case, since the center device can know the request status of help display for each operation guidance information in a large number of user devices, it can be determined which operation guidance information is difficult to understand based on the information. It is possible to make predictions, so that the contents of the operation guidance information can be made more sophisticated. Further, when the content of the operation guidance information is improved in this way, it is no longer necessary to present help information for the operation guidance information, and as a result, the amount of help information data can be reduced. it can. In recent years, since the operation contents of the apparatus have become complicated, the amount of help information tends to be enormous. Thus, it is preferable that the help information can be reduced by improving the contents of the operation guidance information.

  FIG. 26 shows an example of processing to be executed when a help display is requested and operated on the user device and the help display ends.

  First, the use of the help function is monitored (NO loop of determination 701). When the help function is used and the result of determination 701 is YES, the type of application in which the help function at that time is used (Processing 702), the type of the operation guidance information displayed by the application at that time is determined (Processing 703), and each determination result is temporarily stored.

  Next, it is checked whether or not help statistical data is formed and stored for the application determined at that time and the type of the operation guidance information (determination 704). When the result of determination 704 is NO, Help statistical data corresponding to the identified application and the type of the operation guidance information is created (process 705), the contents of the help statistical data table are updated (process 706), and this process ends.

  Further, when the result of the determination 704 is YES, the help statistical data is updated by incrementing the value of the help usage count of the help statistical data corresponding to the application determined at that time and the type of the operation guidance information by one ( Processing 707), this processing is terminated.

  In the above-described embodiment, the case where the present invention is applied to the video conference communication terminal device has been described. However, the present invention can be applied to other communication terminal devices in the same manner. Further, the present invention can be similarly applied to data processing devices other than communication terminals.

The block diagram which showed the video conference communication terminal device concerning one Example of this invention. FIG. 2 is a schematic partial perspective view illustrating an example of an operation display unit of the apparatus of FIG. 1. Schematic which showed an example of the help key. The time chart which shows an example of the call control of the telephone terminal which uses ISDN as a transmission line. Schematic which shows an example of the signal format of the signal for call control. The time chart which shows an example of the transmission procedure of the group 4 facsimile apparatus which uses ISDN as a transmission line. Schematic which shows an example of the frame structure of a multi-frame. Schematic which shows an example of the signal structure of one frame. Schematic which shows an example of a frame synchronizing signal. Schematic which shows an example of a bit allocation signal. Schematic for demonstrating the transmission order of a signal. TTC Recommendation JT-H. The time chart which showed the example of 242 general procedures. Schematic which showed an example of allocation of the transmission capacity with respect to the audio | voice data in the data transmission using two B channels, general purpose data, and moving image data. Schematic which showed an example of the help statistics data table which a user apparatus preserve | saves. Schematic which showed an example of the user help statistical data table which a center apparatus preserve | saves. The flowchart which showed an example of the help statistics data update process which a user apparatus performs. The flowchart which showed the example of a process performed when the display of help statistics data is requested | required from the operator. The timing chart for demonstrating operation | movement when a center apparatus collects help statistics data from a user apparatus. Schematic which showed an example of the structure of the transmission protocol when collecting help statistics data. The flowchart which showed the process example when a center apparatus collects help statistics data from a user apparatus. The flowchart which showed the process example when a user apparatus transmits help statistics data to a center apparatus. The timing chart for demonstrating the other example of operation | movement when a center apparatus collects help statistics data from a user apparatus. The flowchart which showed the process example when a user apparatus transmits help statistics data to a center apparatus. The flowchart which showed the process example when a center apparatus receives help statistics data from a user apparatus. Schematic which showed the other example of the help statistics data table which a user apparatus preserve | saves. The flowchart which showed the other example of the help statistics data update process which a user apparatus performs.

Explanation of symbols

1 System controller 2 ROM
3 RAM

Claims (9)

A data processing device for displaying help information corresponding to a help request from a user,
Multiple application programs,
Help file data including one or more help data set independently for each application program and assigned corresponding to each execution state that the application program can take;
Help statistical data table comprising the type and execution state of the application program, the type of help data and the number of times help is used,
Storage means for storing
System control means for controlling execution processing of the application program and help display processing corresponding to the help request from the user;
Display means for displaying the help information to a user;
With
The help display process includes:
Determining the type and execution state of the application program being executed by the system control means at the time of receiving a help request indicating that the help function is used;
Help data corresponding to the type and execution state of the determined application program is acquired from the help file data stored in the storage means and displayed on the display means,
Determining the type of help data displayed on the display means;
Check whether or not help statistical data including the determined type and execution state of the application program and the determined type of help data is stored in the storage unit,
If it is determined that it is not stored, the help statistics data table including the determined type and execution state of the determined application program and the determined type of help data is updated to update the help statistical data table,
If it is determined that it is stored, the help statistical data is increased by increasing the help usage count value of the help statistical data corresponding to the determined type and execution state of the application program and the determined help data type. Updating the table
A data processing apparatus. Furthermore, a communication control means for controlling communication with other terminals connected via the network is provided.
The data processing apparatus according to claim 1 . When the help statistical data table transmission request is detected from another terminal device via the communication control means, the help statistical data table is transmitted to the other terminal device via the communication control means. The data processing apparatus according to claim 2 . The data processing apparatus according to claim 2, wherein the help statistical data table is transmitted to a preset terminal device at a predetermined cycle via the communication control unit. 5. The data processing apparatus according to claim 3, wherein when the help statistical data table is transmitted, the help statistical data table stored in the storage unit is deleted. A control method of help display processing in a data processing device comprising display means for displaying help information, storage means, and system control means,
The storage means includes a plurality of application programs, and help file data including one or more help data set independently for each application program and assigned in correspondence with each execution state that the application program can take. ,
  Help statistical data table comprising the type and execution state of the application program, the type of help data and the number of times help is used,
And the control means controls execution processing of the application program and help display processing corresponding to the help request from the user,
  The help display process includes:
  A first determination step for determining a type and an execution state of an application program, which is being executed when a help request indicating that the help function is used is received;
  A display step of obtaining help data corresponding to the determined type and execution state of the application program from the help file data stored in the storage means and displaying the help data on the display means;
  A second determination step of determining the type of help data displayed on the display means;
  It is determined whether or not help statistical data including the determined type and execution state of the application program and the determined type of help data is stored in the storage unit. When it is determined that the help statistical data table is created by creating help statistical data including the determined type and execution state of the determined application program and the determined type of help data, and stored. An update step of updating the help statistics data table by increasing the value of the help usage count of the help statistical data corresponding to the determined type of the application program and the determined help data type;
Consist of
A control method for help display processing characterized by the above. The data processing apparatus further includes communication control means for controlling communication with other terminals connected via a network,
  A transmission step of transmitting the help statistical data table to the other terminal device via the communication control unit when a transmission request for the help statistical data table is detected from the other terminal device via the communication control unit;
The help display processing control method according to claim 6, further comprising: The control of the help display process according to claim 6, further comprising a periodic transmission step of transmitting the help statistical data table to a preset terminal device at a predetermined period via the communication control means. Method. 9. The control method of the help display process according to claim 7, further comprising an erasing step of erasing the help statistic data table stored in the storage means when the help statistic data table is transmitted.