JP4051000B2 - Multimedia information reproducing method and multimedia information reproducing apparatus - Google Patents

Description

ここでは例として、全部で７つのエラー事象があると仮定し、以下のように分類するものとする。表１に、各エラーコードに対応する優先度ａ〜ｃとエラー種別とエラー復旧に必要なパーツ及びシーケンスとを示し、表２にエラーコード００００１および００００２に使用されている各パーツコードの操作内容詳細を示し、図１１に各パーツコードＡ〜Ｘの関係の一例を示す。
【００６８】
【表１】

【００６９】
【表２】

【００７０】
以上の手順で決定したパーツ毎に、マルチメディアヘルプ情報が作成される。このマルチメディアヘルプ情報を順番に再生し、画像情報をＣＲＴ４２Ａ上に表示するととともに音声情報をスピーカ４２Ｂから出力することによって、操作案内情報が操作者に通知され、紙幣入出金機２０のメカ２０Ａで発生したエラーを復旧させることができる。
【００７１】
図１１において、エラーコード００００１および００００２に使用されているパーツコードは、Ａ，Ｂ，Ｅ，Ｉが共通であり、異なるのはＣ，Ｄだけとなっている。従って、この２つのエラーが同時に発生した場合は、パーツコードＡ，Ｂの操作を行なった後にＣ，Ｄの操作を一度に行ない、その後、Ｅ，Ｉの操作を行なうようにすることが望ましい。このようにすれば、共通の操作であるＡ，Ｂ，Ｅ，Ｉの操作を繰り返さなくてもよいため、より効果的な作業を行なうことができる。このような考え方で、全てのエラーコードに対してパーツコードの優先順位が決定される。
【００７２】
マルチメディアヘルプ情報の画像や音声等のデータはＣＤ−ＲＯＭ，ハードディスク等の大容量記憶装置（データベース４３）に格納されている。エラーコードに対応するマルチメディアヘルプデータの全パーツコードは、エラー情報蓄積部４５において、例えば図１２に示すようなヘルプデータパーツテーブルに記憶されている。なお、各ヘルプデータパーツテーブルは可変長であり、その先頭には、エラー情報登録制御部４４が各テーブルの位置を検索する際のキーとなるＴＯＤ（Top Of Data)が付されている。また、各ヘルプデータパーツが存在するアドレスは、エラー情報蓄積部４５において、例えば図１３に示すようなアドレス変換テーブルに記憶されている。
【００７３】
ところで、前述したエラーコード００００１と００００２のエラーが同時に発生した場合、マルチメディアヘルプ制御部４７からエラー情報登録制御部４４を介して両エラーコードのデータパーツテーブルがエラー情報蓄積部４５内で検索され、マルチメディアヘルプ制御部４７において必要なパーツコードがチェックされる。
【００７４】
そして、マルチメディアヘルプ制御部４７において両エラーコード全てのパーツコードをソートし、同じパーツコードが複数ある場合には一つだけをヘルプ情報構成要素に入れる。ここでは、両エラー間で共通のパーツコードであるＡ，Ｂ，Ｅ，Ｉがそれにあたる。従って、ソート後のパーツコードシーケンスは、「Ａ→Ｂ→Ｃ→Ｄ→Ｅ→Ｉ」となる。
【００７５】
マルチメディアヘルプ制御部４７は、エラー情報蓄積部４５のアドレス変換テーブル内の各パーツコードのアドレスを参照しながら、その再生順序の通りに、マルチメディア情報検索制御部４６を通じてマルチメディアデータベース４３からパーツを検索してその再生制御を行なう。これにより、マルチメディアによるエラー復旧操作案内が再生され表示・出力されるので、操作者は、その操作案内に従って紙幣入出金機２０のメカ２０Ａに対する処置を行なうことにより、最も効率的にエラー対処を行なうことが可能になる。
【００７６】
次に、本実施例の装置によるヘルプ情報再生処理の全体的な流れを図１４（ステップＳ１〜Ｓ８）により説明する。通常、銀行窓口で用いられる紙幣入出金機２０等の業務装置では、そのディスプレイ、もしくは、その業務装置を接続された端末装置のディスプレイ（本実施例のＣＲＴ４２Ａ）には業務画面が表示されている。
【００７７】
前述した通り、紙幣入出金機２０には光学式あるいは機械式の多数のセンサ２０Ｂ，２０Ｃがそなえられており、これらのセンサ２０Ｂ，２０Ｃからの検知信号に基づいてセンサ制御部２０Ｅにより紙幣入出金機２０のメカ２０Ａにエラーが発生したことを検知すると（ステップＳ１でＹＥＳ判定）、まず、紙幣入出金機２０の機械動作を強制的に停止する（ステップＳ２）。
【００７８】
この後、エラーの発生箇所，エラーコード，紙幣入出金機２０のメカ２０Ａの状態などのエラー情報がセンサ制御部２０Ｅを通じて収集され、収集した情報を紙幣入出金機制御部２０Ｆに通知すると、紙幣入出金機制御部２０Ｆは、収集した情報に基づいてエラー情報蓄積部２０Ｇを検索し、該当するエラーコードをマルチメディアヘルプ制御部４７に通知する（ステップＳ３）。このとき、複数のエラーが同時に発生している場合には、その複数のエラーについての情報が収集され、複数のエラーコードが検索・通知される。マルチメディアヘルプ制御部４７は、通知されたエラーコードに基づいて、エラー情報登録制御部４４を介してエラー情報蓄積部４５内の各エラーコードのデータパーツテーブルを検索し、必要なパーツコードを検索・収集する（ステップＳ４）。
【００７９】
そして、マルチメディアヘルプ制御部４７は、収集された全てのパーツコードをソートし（ステップＳ５）、複数含まれる同一のパーツコードを１つに統合してパーツコードシーケンス（パーツ再生順序）を作成する（ステップＳ６）。
さらに、マルチメディアヘルプ制御部４７は、１つに統合されたパーツコードシーケンスに基づいて、必要なヘルプデータパーツが格納されているデータベース４３上のアドレスを、エラー情報蓄積部４５内のアドレス変換テーブルから割り出し、該当するヘルプデータパーツをマルチメディア情報検索制御部４６によりデータベース４３から検索して、ヘルプ情報についての画像情報をＣＲＴ４２Ａ上に再生表示するとともに、ヘルプ情報についての音声情報をスピーカ４２Ｂから再生出力する（ステップＳ７，Ｓ８）。
【００８０】
さて、次に、図１５と図１６〜図１９に示すフローチャート（ステップＳ１１〜Ｓ５０）とに従って、前述したマルチメディアヘルプ制御部４７の第１の機能（メカ２０Ａの状態に連動してヘルプ情報の再生を行なう機能）および第２の機能（操作者のレベルに応じたヘルプ情報を容易に再生できるようにした機能）を実現するための処理手順について説明する。
【００８１】
なお、図１６〜図１９は、表１におけるエラーコード００００１と００００２のエラーが同時に発生した場合にマルチメディアヘルプ制御部４７により実行される制御処理手順を示すもので、特に、図１５は、操作者のレベルに応じた階層的な画面表示例を実際の処理の流れに沿って具体的に図示したものである。
まず、紙幣入出金機２０のメカ２０Ａでエラーが発生すると、フラグ用メモリ４８におけるパーツフラグがクリアされてから（図１６のステップＳ１１）、ＣＲＴ４２Ａ上では、図１５に示すように、業務画面Ａ０から、まずヘルプ画面Ａが表示される（ステップＳ１２）。この画面Ａには、エラー発生箇所，エラーコード，詳細情報が表示されている。ここでは、マルチメディアヘルプタイトルは使用しない。
【００８２】
紙幣入出金機２０のエラー対処に慣れた上級レベルの操作者であれば、このヘルプ画面Ａを見ただけで適切なエラー対処を行ない、紙幣入出金機２０を復旧させることができる。復旧を完了すると、メカ２０Ａ内のセンサ２０Ｂ，２０Ｃにより復旧が検知され（図１６のステップＳ１３でＹＥＳ判定）、「復旧した」等の表示を画面上で行なってから（図１９のステップＳ４９）、ＣＲＴ４２Ａ上の表示は自動的に業務画面Ａ０に復帰する（ステップＳ５０）。
【００８３】
このヘルプ画面Ａだけではエラー対処を行なえない場合には、マウス４０ＢによりＣＲＴ４２Ａ上の「詳細説明」表示をクリックするか、キーボード４０Ａ上の詳細説明ボタンを押下する（図１６のステップＳ１４でＹＥＳ判定）。この操作に応じて、メモリ４８におけるパーツフラグをチェックし（ステップＳ１５）、フラグを設定されているパーツについての画面についてはグレー表示等の特殊表示処理を施して（ステップＳ１６）、ヘルプ画面Ｂを表示する（ステップＳ１７）。
【００８４】
なお、ステップＳ１５，Ｓ１６の処理の意義については、追って説明する。また、本実施例では、エラー発生に伴ってヘルプ画面Ａが表示されると同時にタイマを作動させ、障害の復旧および「詳細説明」の要求も行なわれない状態（ステップＳ１３，Ｓ１４でいずれもＮＯ判定）が所定時間以上継続したことがタイマにより検知されると、自動的にステップＳ１５，Ｓ１６の処理を行なってから、ステップＳ１７によるヘルプ画面Ｂの表示を行なう。
【００８５】
ヘルプ画面Ｂでは、図１５に示すように、現在発生しているエラーを復旧させるための一連の作業の流れを示す図（画像）およびテキスト（文字情報）が、その作業単位（パーツ）毎に小さな複数の画面Ｂ１〜Ｂ６に格子状に区切られ、左上から右下へ向かって操作順に表示されている。表示の順序は、最も効率的にエラー対処が行なえるように、前述のごとく予め決定されたパーツコードシーケンスに従っている。
【００８６】
このとき、各画面Ｂ１〜Ｂ６は、マルチメディアヘルプタイトルを構成する各パーツの先頭画面と同じものになっている。紙幣入出金機２０のエラー対処にある程度慣れた中級レベルの操作者であれば、このヘルプ画面Ｂを見ただけで適切なエラー対処を行ない、紙幣入出金機２０を復旧させることができる。復旧を完了すると、メカ２０Ａ内のセンサ２０Ｂ，２０Ｃにより復旧が検知され（ステップＳ１８でＹＥＳ判定）、「復旧した」等の表示を画面上で行なってから（図１９のステップＳ４９）、ＣＲＴ４２Ａ上の表示は自動的に業務画面Ａ０に復帰する（ステップＳ５０）。
【００８７】
ヘルプ画面Ｂを参照してもエラー対処を行なえない場合には、ヘルプ画面Ｂの小画面Ｂ１〜Ｂ６のうち、操作方法の分からない操作の表示画面を、マウス４０ＢによりＣＲＴ４２Ａ上でクリックして選択する（図１６のステップＳ１９）。この操作により、マルチメディアヘルプ情報の各パーツが再生される。
なお、ここでも、ヘルプ画面Ｂが表示されると同時にタイマを作動させ、障害の復旧および小画面Ｂ１〜Ｂ６の選択も行なわれない状態（ステップＳ１８，Ｓ１９でいずれもＮＯ判定）が所定時間以上継続すると、図１７のステップＳ２０によるヘルプ画面の表示処理へ移行する。
【００８８】
図１５に示すように、パーツＡ（ヘルプ画面Ｂ１）がクリックされた場合、もしくは、タイマによりヘルプ画面Ｂ表示後所定時間が経過したことが検知された場合には、図１７のステップＳ２０に移行し、より詳細なヘルプ画面Ｃ１−１〜Ｃ１−ｎが順次表示される。同様に、パーツＢ，Ｃ，Ｄ，Ｅ，Ｉ（ヘルプ画面Ｂ２〜Ｂ６）がクリックされた場合には、それぞれ、図１７のステップＳ２４，図１８のステップＳ２８，Ｓ３２（Ｓ３５），図１９のステップＳ４１，Ｓ４５へ移行し、より詳細なヘルプ画面Ｃ２−１〜Ｃ２−ｎ；…；Ｃ６−１〜Ｃ６−ｎが順次表示される。これらのヘルプ画面Ｃ１−１〜Ｃ１−ｎ；…；Ｃ６−１〜Ｃ６−ｎをヘルプ画面Ｃと総称する。
【００８９】
このヘルプ画面Ｃでは、動画，静止画，音声，テキスト（文字情報）等を使用したエラー復旧方法の操作説明が行なわれるようになっており、紙幣入出金機２０に初めて触れるような初級レベルの操作者でも、そのヘルプ画面Ｃを参照しながら並行して紙幣入出金機２０に対する操作を行なえば、確実に適切なエラー対処を行ない、紙幣入出金機２０を復旧させることができる。
【００９０】
なお、ヘルプ画面Ｃに表示される動画，静止画は、操作者の視点から紙幣入出金機２０を見た状態で実際の操作手順を映像化されたものであり、実際の操作手順を説明する文字情報（テキスト）とともに表示される。また、その表示と同時に実際の操作手順を説明する音声もスピーカ４２Ｂから出力される。
上述のようなヘルプ画面Ｃは、マルチメディアヘルプ制御部４７により、メカ２０Ａ内のセンサ２０Ｂ，２０Ｃによる検知結果（メカ２０Ａの状態）に基づいて操作者が行なった実際に処置を行なったかどうかを判断しながら、順次、次に行なうべき操作を示す画面に切り替えられる。
【００９１】
例えば、ヘルプ画面Ｂ１を選択した場合（もしくはヘルプ画面Ｂ表示後に所定時間経過した場合）には、パーツコードシーケンス先頭のパーツＡが再生され、ヘルプ画面Ｃ１−１が表示される。パーツＡは、装置の前面にある扉Ａを開ける操作を促すヘルプ情報であるから、図１５に示すように、「緑色の鍵を用意します。」，「鍵を差し込みます。」等の文字表示（音声出力）とともに各操作の実際の映像がヘルプ画面Ｃ１−１，Ｃ１−２，…として順次表示される（図１７のステップＳ２０）。
【００９２】
パーツＡの表示後、マウス４０Ｂのダブルクリックまたはキーボード４０Ａ上の所定キーの押下が行なわなければ（ステップＳ２１でＮＯ判定；当該操作の詳細説明は後述）、パーツＡの次のヘルプ表示に移行するが、このとき、扉Ａが開いていることを確認する必要がある。そこで、扉Ａに取り付けられている扉Ａセンサからの検知信号をチェックして扉Ａが開いたことを確認し（ステップＳ２２でＹＥＳ判定）、次のヘルプ表示を行なう。
【００９３】
つまり、操作者が、ヘルプ画面Ｃ１−１，Ｃ１−２，…を参照して扉Ａを開け、扉Ａセンサが開状態を検知した時点で、パーツＡについての処理を終了した旨を示すフラグをメモリ４８にＯＮ設定してから（ステップＳ２３）、次のヘルプ情報であるパーツＢの再生を行なう（ステップＳ２４）。
このようにヘルプ画面Ｃを一度選択すると、操作者から中断の意思表示がない限りは、その後に連続するヘルプ画面Ｃ（各ヘルプデータパーツ）が、センサ２０Ｂ，２０Ｃからの検知信号（メカ２０Ａの状態）に連動してその再生タイミングを自動的に決定されながら、自動的に再生・表示される。
【００９４】
ただし、操作者が、ヘルプ画面Ｃの再生・表示を中断したい場合には、例えば、マウス４０Ｂをダブルクリックするか、または、キーボード４０Ａ上の所定キーを押下すると（図１７のステップＳ２１，Ｓ２５，図１８のステップＳ２９，Ｓ３３，Ｓ３６，図１９のステップＳ４２，Ｓ４６でＹＥＳ判定）、ステップＳ１５，Ｓ１６の処理を行なってから、ステップＳ１７によるヘルプ画面Ｂの表示に戻って入力待ち状態へ移行する。
【００９５】
以降、同様に、センサ２０Ｂ，２０Ｃからの検知結果（メカ２０Ａの状態）に連動することにより、ヘルプデータパーツの再生タイミングが自動的に決定される。
パーツＡによる処理を終了した場合、もしくは、ヘルプ画面Ｂ２を選択した場合には、パーツＢが再生され、ヘルプ画面Ｃ２−１が表示される。パーツＢは、メカ格納室Ｂを引き出す操作を促すヘルプ情報であるから、図１５に示すように、「解除ボタンを押しながら…」，「解除レバーを引きます。」等の文字表示（音声出力）とともに各操作の実際の映像がヘルプ画面Ｃ２−１，Ｃ２−２，…として順次表示される（ステップＳ２４）。
【００９６】
パーツＢの表示後、マウス４０Ｂのダブルクリックまたはキーボード４０Ａ上の所定キーの押下が行なわなければ（ステップＳ２５でＮＯ判定）、パーツＢの次のヘルプ表示に移行するが、このとき、メカ格納室Ｂが引き出されていることを確認する必要がある。そこで、メカ格納室Ｂに取り付けられているメカ格納室Ｂセンサからの検知信号をチェックしてメカ格納室Ｂが引き出されたことを確認してから（ステップＳ２６でＹＥＳ判定）、次のヘルプ表示を行なう。
【００９７】
つまり、操作者が、ヘルプ画面Ｃ２−１，Ｃ２−２，…を参照してメカ格納室Ｂが引き出し、メカ格納室Ｂセンサが開状態を検知した時点で、パーツＢについての処理を終了した旨を示すフラグをメモリ４８にＯＮ設定してから（図１８のステップＳ２７）、次のヘルプ情報であるパーツＣの再生を行なう（ステップＳ２８）。
【００９８】
パーツＢによる処理を終了した場合、もしくは、ヘルプ画面Ｂ３を選択した場合には、パーツＣが再生されてヘルプ画面Ｃ３−１，Ｃ３−２，…が順次表示され（ステップＳ２８）、操作者に対して、メカ格納室Ｂの上面にあるメカαから現金ジャムを取り除く操作をヘルプ情報として促す。
パーツＣの表示後、マウス４０Ｂのダブルクリックまたはキーボード４０Ａ上の所定キーの押下が行なわなければ（ステップＳ２９でＮＯ判定）、パーツＣの次のヘルプ表示に移行するが、このとき、メカαから現金ジャムが取り除かれていることを確認する必要がある。そこで、メカαに取り付けられているメカαセンサからの検知信号をチェックして現金ジャムが取り除かれたことを確認してから（ステップＳ３０でＹＥＳ判定）、次のヘルプ表示を行なう。
【００９９】
つまり、操作者が、ヘルプ画面Ｃ３−１，Ｃ３−２，…を参照してメカαから現金ジャムを取り除き、メカαセンサが「ジャム除去」を検知した時点で、パーツＣについての処理を終了した旨を示すフラグをメモリ４８にＯＮ設定してから（ステップＳ３１）、次のヘルプ情報であるパーツＤの再生を行なう（ステップＳ３２）。
【０１００】
本実施例において、パーツＤは、表２に示した通り「メカβをメカ格納室Ｂから引き出し、現金ジャムを取り除き、メカβをメカ格納室Ｂに押し込んでセットする」という３つの操作を一つのパーツとして扱っている。これは、その３つの操作を連続して行なう必要があり、別々のパーツに分けても意味がないからである。ただし、操作を分かりやすく説明するために、本実施例では、パーツＤのヘルプデータ内容を２つのパーツＤ−１，Ｄ−２に分けている。
【０１０１】
従って、パーツＣによる処理を終了した場合、もしくは、ヘルプ画面Ｂ４を選択した場合には、まず、パーツＤ−１が再生され（ステップＳ３２）、操作者に対して、メカ格納室Ｂからメカβを引き出す操作をヘルプ情報として促す。
パーツＤ−１の表示後、マウス４０Ｂのダブルクリックまたはキーボード４０Ａ上の所定キーの押下が行なわなければ（ステップＳ３３でＮＯ判定）、パーツＤ−２の次のヘルプ表示に移行するが、このとき、メカβが引き出されたことを確認する必要がある。そこで、メカ格納室Ｂに取り付けられているメカβセンサからの検知信号をチェックしてメカβが引き出されたことを確認してから（ステップＳ３４でＹＥＳ判定）、２つ目のパーツＤ−２の再生・表示を行なう（ステップＳ３５）。
【０１０２】
このパーツＤ−２の表示では、操作者に対して、メカβから現金ジャムを取り除いてからメカβをメカ格納室Ｂにセットする操作をヘルプ情報として促す。パーツＤ−２の表示後、マウス４０Ｂのダブルクリックまたはキーボード４０Ａ上の所定キーの押下が行なわなければ（ステップＳ３６でＮＯ判定）、パーツＤ−２の表示に対応する操作が確実に行なわれたかどうかを以下のように確認する（ステップＳ３７，Ｓ３８）。
【０１０３】
メカβは、メカ格納室Ｂに確実にセットされた状態でないと正常に動作しないため、まずメカβセットセンサからの検知信号をチェックし、メカβがメカ格納室Ｂにセットされていることを確認してから（ステップＳ３７でＹＥＳ判定）、メカβセンサからの検知信号をチェックして、現金ジャムの除去を確認する（ステップＳ３８）。
【０１０４】
もし、メカβの現金ジャムが確実に除去されていない場合（ステップＳ３８でＮＯ判定の場合）には、「ジャムが除去されていません。もう一度やり直して下さい」等の内容のパーツＺを再生して表示してから（ステップＳ３９）、ステップＳ３２に戻って再び内容Ｄ−１の再生を行なう。
このようにして、確実に現金ジャムが取り除かれたことを確認してから（ステップＳ３８でＹＥＳ判定）、パーツＤについての処理を終了した旨を示すフラグをメモリ４８にＯＮ設定してから（ステップＳ４０）、次のヘルプ情報であるパーツＥの再生を行なう（図１９のステップＳ４１）。
【０１０５】
パーツＤによる処理を終了した場合、もしくは、ヘルプ画面Ｂ５を選択した場合には、パーツＥが再生されてヘルプ画面Ｃ５−１，Ｃ５−２，…が順次表示され（ステップＳ４１）、操作者に対して、メカ格納室Ｂを本体に押し込む操作をヘルプ情報として促す。
パーツＥの表示後、マウス４０Ｂのダブルクリックまたはキーボード４０Ａ上の所定キーの押下が行なわなければ（ステップＳ４２でＮＯ判定）、パーツＥの次のヘルプ表示に移行するが、このとき、メカ格納室Ｂが押し込まれていることを確認する必要がある。そこで、メカ格納室Ｂセンサからの検知信号をチェックしてメカ格納室Ｂが押し込まれたことを確認してから（ステップＳ４３でＹＥＳ判定）、次のヘルプ表示を行なう。
【０１０６】
つまり、操作者が、ヘルプ画面Ｃ５−１，Ｃ５−２，…を参照してメカ格納室Ｂを押し込み、メカ格納室Ｂセンサが閉状態を検知した時点で、パーツＥについての処理を終了した旨を示すフラグをメモリ４８にＯＮ設定してから（ステップＳ４４）、最後のヘルプ情報であるパーツＩの再生を行なう（ステップＳ４５）。
【０１０７】
パーツＥによる処理を終了した場合、もしくは、ヘルプ画面Ｂ６を選択した場合には、パーツＩが再生されてヘルプ画面Ｃ６−１，Ｃ６−２，…が順次表示される。パーツＩは、装置の前面にある扉Ａを閉める操作を促すヘルプ情報であるから、図１５に示すように、「鍵を回さずに待ち…」，「そのまま扉を閉めます。」等の文字表示（音声出力）とともに各操作の実際の映像がヘルプ画面Ｃ６−１，Ｃ６−２，…として順次表示される（ステップＳ４５）。
【０１０８】
パーツＩの表示後、マウス４０Ｂのダブルクリックまたはキーボード４０Ａ上の所定キーの押下が行なわなければ（ステップＳ４６でＮＯ判定）、ヘルプガイダンスを終了するが、このとき、扉Ａが閉じていることを確認する必要がある。そこで、扉Ａセンサからの検知信号をチェックして扉Ａが閉じたことを確認し（ステップＳ４７でＹＥＳ判定）、ヘルプガイダンスを終了する。
【０１０９】
つまり、操作者が、ヘルプ画面Ｃ６−１，Ｃ６−２，…を参照して扉Ａを閉め、扉Ａセンサが閉状態を検知した時点で、パーツＩについての処理を終了した旨を示すフラグをメモリ４８にＯＮ設定してから（ステップＳ４８）、「復旧した」等の表示を画面上で行なってから（ステップＳ４９）、ＣＲＴ４２Ａ上の表示は自動的に業務画面Ａ０に復帰する（ステップＳ５０）。
【０１１０】
なお、操作者により実際に作業を行なわれた画面Ｂ１〜Ｂ６については、メモリ４８内の所定のフラグがＯＮ設定されているので、ヘルプ画面Ｃの再生・表示を中断してヘルプ画面Ｂを表示した場合、そのフラグを参照し（図１６のステップＳ１５）、フラグＯＮのパーツの小画面（Ｂ１〜Ｂ６）にグレー表示等の特殊表示処理を自動的に施す（ステップＳ１６）。これにより、既に終了した作業であることが操作者に明確化されるとともに、グレー表示された小画面については再度選択できないようになっている。
【０１１１】
また、前述した通り、ヘルプ画面ＡやＢを表示している場合でも、紙幣入出金機２０に対するエラー対処が完了してエラーが復旧すると、紙幣入出金機２０のセンサ制御部２０Ｅによりエラー復旧が検知され（図１６のステップＳ１３，Ｓ１８でＹＥＳ判定）、現在表示されているヘルプ画面ＡまたはＢに「エラー復旧」等のメッセージが表示され（図１９のステップＳ４９）、ヘルプ画面ＡまたはＢがＣＲＴ４２Ａから消去され、ＣＲＴ４２Ａ上の表示は自動的に業務画面Ａ０に復帰する（ステップＳ５０）。
【０１１２】
このように、本発明の第１実施例によれば、エラーの復旧および媒体補充の操作を装置自体が検知し、これと同期してヘルプガイダンスの再生を自動的に進行させることができるので、操作者の手を煩わせることなくヘルプ情報を自動的に利用でき、操作効率が大幅に向上する。
また、本実施例の操作案内情報再生装置としての機能は、前述した通り端末装置にそなえているが、この端末装置は、紙幣入出金機２０を管理するための端末装置に元々そなえられているものなので、詳細な操作案内情報を再生するための装置を新たに設ける必要がなく、低コストで正確な操作手順の再生を実現できる利点もある。
【０１１３】
さらに、上級者向けの簡略なヘルプ説明から、操作者の要求に応じて段階的に中級者向け，初級者向けのヘルプ情報を表示再生できるので、操作者に非効率的な作業を強制することなく、あらゆるレベルの操作者に対してその人に合ったレベル内容のヘルプ情報を効率よく提供することができ、操作者は、必要な情報だけを効率的に視聴するだけで、操作を行なうことができる。
【０１１４】
またさらに、複数のエラーや媒体補充要件が発生した場合には、同一の処理を重複しないよう、且つ、ユーザ毎に処理の順番をカスタマイズできるようにプログラムされているので、最も効率的な順番でヘルプ画面Ｂ，Ｃを表示することができる。
また、操作者の視点から紙幣入出金機２０を見た状態で実際の操作手順を映像化した画像をヘルプ画面Ｃで再生表示すると同時に文字情報や音声情報も再生してマルチメディア機能を有効に利用することで、操作者はその操作手順を視覚的にも聴覚的にも確実に把握でき、操作内容を極めて分かりやすく操作者に通知することができる。
【０１１５】
なお、上述した実施例では、操作案内を行なう対象装置が紙幣入出金機である場合について説明したが、本発明は、これに限定されるものでなく、その他の業務装置にも同様に適用され、上述した実施例と同様の作用効果を得ることができる。
また、上述した実施例では、エラーや媒体補充要件が発生した場合に操作案内を行なう例について説明したが、異常の有無にかかわらず操作者（ユーザ）が操作手引を必要とする際には、上述の実施例と同様にして操作案内を行なうようにしてもよい。
【０１１６】
さらに、上述した実施例では、操作者のレベルを上級者，中級者，初級者の３段階とし、各レベルに応じた３段階表示を行なう場合について説明したが、本発明は、これに限定されるものではなく、２段階表示を行なっても４段階以上に階層化した表示を行なってもよい。
（Ｂ）第２実施例の説明
図２０は本発明の第２実施例としての操作案内情報再生装置を有するシステムの構成を示すブロック図であり、この図２０に示す第２実施例でも、端末装置（ワークステーション）５０が、第１実施例で前述した操作案内情報再生装置とほぼ同様の機能を有しており、この端末装置５０により、周辺機器（対象装置）６０を管理し、この周辺機器６０内でエラー等の何らか事象が発生した場合に、その事象に応じた操作ガイダンス（操作案内情報）を端末装置５０で再生するようになっている。
【０１１７】
ただし、この第２実施例では、端末装置５０は、ＬＡＮ等のネットワークを構成する伝送路６５を介してサーバ装置（上位装置；他の端末装置，照会コンピュータ等）７０に接続され、このサーバ装置７０に接続された操作ガイダンス登録ファイル（データベース）７１から、再生表示すべき操作ガイダンスについての情報を提供されるようになっている。
【０１１８】
図２０に示すように、本実施例の端末装置５０は、処理部５１，ネットワーク接続制御機構５２，通信機構５３，入力部制御機構５４，表示部制御機構５５および音声出力部制御機構５６を有して構成されている。
ここで、処理部５１は、ネットワーク接続機構５２を介してＬＡＮ（伝送路６５）に対する送受信アクセスや、通信機構５３を介して周辺機器６０の管理を行なうほか、第１実施例で前述したマルチメディアヘルプ制御部４７とほぼ同様の機能を果たすものである。
【０１１９】
また、入力部制御機構５４，表示部制御機構５５および音声出力部制御機構５６は、それぞれ、端末装置５０に接続される入力部５７，表示部５８および音声出力部５９と処理部５１との間のインタフェースを行なうものである。
なお、入力部５７は、例えばマウス，キーボード等で、操作者からの指示を入力するものであり、表示部５８は、例えばＣＲＴ等のディスプレイで、動画，静止画，文字等により操作案内情報を再生表示するものであり、音声出力部５９は、例えばスピーカ等で、音声により操作案内情報を再生出力するものである。
【０１２０】
一方、本実施例の周辺機器６０は、通信機構６１，Ｉ／Ｏメカ６２およびＩ／Ｏ制御機構６３を有して構成されている。通信機構６１は、端末装置５０との間のインタフェースを行なうものであり、Ｉ／Ｏメカ６２は、周辺機器６０内の詳細状態（動作状態，エラー等）を検出するものである。そして、Ｉ／Ｏ制御機構６３は、Ｉ／Ｏメカ６３で検出された機器６０内の詳細情報を、通信機構６１を介して端末装置５０へ通知するものである。
【０１２１】
また、本実施例のサーバ装置７０は、ネットワーク接続制御機構７２，通信機構７３およびガイダンスデータ支援処理部７４を有して構成されている。ネットワーク接続制御機構７２は、ＬＡＮ（伝送路６５）とガイダンスデータ支援処理部７４とのインタフェースを行なうものであり、通信機構７３は、操作ガイダンス登録ファイル７１とガイダンスデータ支援処理部７４とのインタフェースを行なうものである。
【０１２２】
そして、ガイダンスデータ支援処理部（検索部）７４は、伝送路６５および接続制御機構７２を介して端末装置５０から操作ガイダンスの読み込み依頼を受けると、通信機構７３を介して操作ガイダンス登録ファイル７１を検索し、読み込みを依頼された操作ガイダンス情報を読み出し、接続制御機構７２および伝送路６５を介して端末装置５０へ転送するものである。
【０１２３】
なお、操作ガイダンス登録ファイル７１は、例えばハードディスク等の外部記憶装置で、操作案内情報として端末装置５０で再生される映像，音声等のデータを予め格納している。特に、その映像データは、操作者の視点から周辺機器６０を見た状態で実際の操作のやり方を撮影して作成されている。
そして、本実施例の端末装置５０における処理部（再生制御部）５１は、操作者によって施される処置に従って変化する周辺機器６０の状態（Ｉ／Ｏメカ６２に検出されたもの）を周辺機器６０から受信し、その周辺機器６０の状態に連動して、操作の進み具合に応じた操作ガイダンスを、操作ガイダンス登録ファイル７１から受信して、表示部５８および音声出力部５９で逐次再生するように制御する。
【０１２４】
次に、上述のごとく構成された第２実施例の装置の動作を、図２１に示すフローチャート（ステップＳ５１〜Ｓ６５）に従って説明する。
周辺機器６０で何らかの異常が発生すると（ステップＳ５１）、その異常をＩ／Ｏメカ６２により検出するとともにエラー詳細情報を取得する（ステップＳ５２）。取得したエラー詳細情報は、Ｉ／Ｏ制御機構６３，通信機構６１を介して端末装置５０へ通知される（ステップＳ５３）。
【０１２５】
端末装置５０の処理部５１では、通信機構５３を介してエラー詳細情報を取得すると（ステップＳ５４）、そのエラー詳細情報に基づいて、再生すべき操作案内を選択し（ステップＳ５５）、選択した操作案内で再生する映像と音声のデータの読み込みを、伝送路６５を介してサーバ装置７０に依頼する（ステップＳ５６）。
【０１２６】
サーバ装置７０のガイダンスデータ支援処理部７４では、端末装置５０から読み込み依頼を受けると、通信機構７３を介して操作ガイダンス登録ファイル７１を検索し、読み込みを依頼された操作ガイダンス情報を読み出し（ステップＳ５７）、接続機構７２および伝送路６５を介して端末装置５０へ転送する（ステップＳ５８）。
【０１２７】
そして、端末装置５０の処理部５１では、サーバ装置７０からの操作ガイダンス情報を受信すると、その操作ガイダンス情報に含まれる映像データおよび音声データを、実際に再生できる形式に加工処理してから（ステップＳ５９）、表示部制御機構５５および音声出力部制御機構５６を介して表示部５８および音声出力部５９に送り、表示部５８で操作案内情報を映像として再生表示するともに、音声出力部５９により操作案内情報を音声として再生出力する（ステップＳ６０）。
【０１２８】
利用者は、表示部５８および音声出力部５９で再生された操作案内を参考にしながら、周辺機器６０における復旧作業等を行なう（ステップＳ６１）。
操作案内を再生した部分の復旧作業が終了すると（ステップＳ６２でＹＥＳ判定）、その状態がＩ／Ｏメカ６２により検出され、エラー復旧処理が完了した旨が、Ｉ／Ｏ制御機構６３，通信機構６１を介して端末装置５０へ通知される（ステップＳ６３）。周辺機器６０から、操作案内を再生した部分の復旧作業完了の通知が一定時間以上行なわれない場合には、端末装置５０の処理部５１は、再び同じ操作案内の再生を行なう。
【０１２９】
端末装置５０の処理部５１で、操作案内を再生した部分の復旧作業完了の通知を受けると、次に再生すべき操作案内の有無を判断し（ステップＳ６４）、再生すべき操作案内が無い場合、つまり、全ての復旧処理が終わった場合には、処理部５１による再生制御処理を終了する一方、未だ復旧処理の途中である場合には、再び、次のエラー復旧処理で再生すべき操作案内を選択し（ステップＳ６５）、前述したステップＳ５６〜Ｓ６３の処理を繰り返し行なう。
【０１３０】
以下、同様に、利用者は、表示部５８および音声出力部５９により再生された操作案内を参照しながら、周辺機器６０に対する復旧作業を繰り返し、周辺機器６０を通常の状態まで復帰させる。
このように、端末装置５０が、周辺機器６０の状態に連動して操作案内情報を再生することにより、周辺機器に対して実際に復旧作業を行なう操作者の手助けが行なわれる。
【０１３１】
また、操作者が操作手引きを必要とした際には、入力部５７から操作手引きが必要であることを示す情報を入力する。入力された情報は、入力部制御機構５４を介して処理部５１に通知される。この情報を受けた処理部５１は、表示部制御機構５５を介して表示部５８に、どのような操作手引きを要求しているのかを操作者に対して問い合わせるための選択画面を表示する。
【０１３２】
そして、操作者は、表示部５８に表示された選択画面を参照し、必要とする操作手引きを入力部５７により選択・指定する。選択された操作手引きに関する情報は、入力部制御機構５４を介して処理部５１に通知され、処理部５１は、通知された操作手引き情報に基づいて、再生すべき操作案内を選択し、その操作案内で再生する映像と音声のデータの読み込みを、伝送路６５を介してサーバ装置７０に依頼する。以下、図２１により前述した手順と同様にして、操作者が要求した操作手引きが、表示部５８および音声出力部５９で再生される。
【０１３３】
このように、本発明の第２実施例によれば、前述した第１実施例と同様に、周辺機器６０で復旧操作が行なわれる度に周辺機器６０から端末装置５０へ復旧状態に関する情報が通知され、その復旧状態（つまり復旧操作段階）に応じた操作案内が端末装置５０上で再生されるので、利用者がマウス等により特別な指示を行なうことなく、必要な操作案内が自動的に再生されるので、操作効率が大幅に向上する。
【０１３４】
また、操作者の視点から周辺機器６０を見た状態で実際の操作手順を映像化した映像が再生表示されるので、操作内容を極めて分かりやすく操作者に通知することができる。
さらに、ＬＡＮ等によりクライアント／サーバシステムを構築し、操作案内に関する映像，音声等のデータを、サーバ装置７０に接続された操作ガイダンス登録ファイル７１に一括して登録し、各端末装置で共用できるように構成したので、端末装置（ワークステーション）５０のディスク資源を小さくすることができるほか、端末装置間の通信経路上のトラフィックを少なくできる利点もある。
【０１３５】
（Ｃ）第３実施例の説明
図２２は本発明の第３実施例としてのマルチメディア情報再生装置の構成を示すブロック図である。第１実施例では、再生すべきデータをパーツ化して登録しておき、必要なデータパーツを検索して組み合わせ、適宜、操作案内情報を作成する場合について説明したが、この第３実施例の装置は、上述のようなパーツ化を任意のマルチメディア情報について行ない、利用者が、そのパーツを組み合わせることにより、任意のマルチメディアタイトルを作成できるようにしたものである。
【０１３６】
図２２において、８１，８２はそれぞれ画像情報および音声情報を含むマルチメディア情報を再生するための画像表示装置（表示部）および音声再生装置（音声出力部）である。
また、８３はデータベースで、このデータベース８３は、マルチメディア情報を、情報内容に応じた単位毎にパーツ化したマルチメディアデータパーツの状態で予め格納するものである。
【０１３７】
本実施例におけるマルチメディアデータパーツは、例えば図２３に示すように構成されている。つまり、各マルチメディアデータパーツには、そのパーツを特定できる固有の番号がキーデータとして格納されるとともに、１シーン分の映像データおよび１シーン分の音声データが格納されている。さらに、各マルチメディアデータパーツには、制御データとして、映像データおよび音声データのパーツ内でのアドレス，このパーツのレングス，映像データおよび音声データの再生に関する制御情報（特殊効果等を施すための情報）などが格納されている。
【０１３８】
このような構成のマルチメディアデータパーツを、図２４に示すように多数集めた形でデータベース８３が構成されている。
また、各マルチメディアデータパーツ先頭のキーデータを順番に記憶媒体（後述するシーケンスデータ記憶装置９１）に記憶するだけで、マルチメディア情報のアドレスと再生順序とを指定することができるようになっている。このキーデータを記憶媒体に格納し、ファイル化したものは、シーケンスデータファイルと呼ばれ、例えば図２５に示すような構造を有している。
【０１３９】
さて、図２２において、８４は利用者がデータベース８３内のマルチメディアデータパーツを再生するために必要な指示を入力するもので例えばマウス，キーボード等の入力部、８５はシーケンスデータ作成更新プログラム（シーケンスデータ作成手段）８６およびシーケンスデータ再生プログラム（シーケンスデータ再生手段）８７を記憶するＲＯＭである。
【０１４０】
ＲＯＭ８５に格納されたプログラム８６，８７は、実際には図示しないＣＰＵ上で動作するものであり、シーケンスデータ作成更新プログラム８６は、図２７〜図３１にて後述するフローチャートに従って動作し、入力部８４からの指示に応じてデータベース８３内の任意の複数のマルチメディアデータパーツの再生順序を決定すべく、各マルチメディアパーツを指定するキーデータからなるシーケンスデータファイルを作成して、シーケンスデータ記憶装置９１に設定・格納するものである。
【０１４１】
また、シーケンスデータ再生プログラム８７は、図３２にて後述するフローチャートに従って動作し、入力部８４から再生開始の指示を受けると、シーケンスデータ作成更新プログラム８６により作成されシーケンスデータ記憶装置９１に格納されたシーケンスデータファイルに従って、複数のマルチメディアデータパーツをデータベース８３から読み出し、複数のマルチメディアデータパーツを、再生処理部８８により画像表示装置８１および音声再生装置８２で順次再生させるものである。
【０１４２】
さらに、８８は再生処理部で、この再生処理部８８は、シーケンスデータ作成更新プログラム８６やシーケンスデータ再生プログラム８７から通知された各種情報を処理して画像データおよび音声データを作成し、その画像データおよび音声データを画像表示装置８１および音声再生装置８２へ送信して再生させる機能を有するほか、シーケンスデータ記憶装置９１に対するアクセスを行なってシーケンスデータファイルの書込や読出を行なう機能も有している。
【０１４３】
なお、８９はＲＡＭ、９０はレジスタで、これらのＲＡＭ８９やレジスタ９０は、再生処理部８８の処理動作時に利用され、各種データを一時的に格納するためのものである。
次に、上述のごとく構成された第３実施例の装置の動作を、図２６〜図３３により説明する。
【０１４４】
本実施例では、通常、図２６に示すように、シーケンスデータ作成更新プログラム８６による処理（ステップＳ６９），シーケンスデータ再生プログラム８７による処理（ステップ７０）の順で、各プログラムによる処理が実行される。
そして、シーケンスデータ作成更新プログラム８６のシナリオは、図２７に示すような展開になっている。当シナリオでは、まず、ユーザに任意のマルチメディアデータパーツの選択を促すような番組を再生してから（ステップＳ７１）、処理Ａ（ステップＳ７２；図２８参照），処理Ｂ（ステップＳ７３；図２９参照）および処理Ｃ（ステップＳ７４；図３０参照）を連続的に実行し、一連のデータパーツの入力を終了するまで、これらの処理Ａ，Ｂ，Ｃを繰り返し行なう。その後、処理Ｄ（ステップＳ７５；図３１参照）を実行して、シーケンスデータ作成更新プログラム８６による処理を終了する。
【０１４５】
処理Ａでは、図２８に示すように、入力部８４を通じてユーザに任意のマルチメディアデータパーツを選択入力させ、その入力を受け付け（ステップＳ７６）、選択されたマルチメディアデータパーツのキーデータを、再生処理部８８を通じてレジスタ９０に一旦格納する（ステップＳ７７）。
処理Ｂは、図２９に示すように、処理Ａで何らかのマルチメディアデータパーツが選択されたことをユーザに認知させるために、選択されたマルチメディアデータパーツの名称を画像表示装置８１の画面上に表示させるためのものである。つまり、まず、シーケンスデータ作成更新プログラム８６から、表示する文字の各情報（表示文字列，表示座標，字体・ポイント，文字色）を受け付ける（ステップＳ７８〜Ｓ８１）。この後、再生処理部８８を通じて、画像表示装置８１の画面上にマルチメディアデータパーツの名称を示す文字を表示する（ステップＳ８２）。
【０１４６】
処理Ｃは、図３０に示すように、処理Ａで一時的にレジスタ９０に格納しておいたキーデータを、シーケンスデータとしてＲＡＭ８９に転送するためのものである（入力結果転送；ステップＳ８３）。ＲＡＭ８９に転送されたデータは、シーケンスデータ再生プログラム８７がユーザ任意のマルチメディアタイトルを再生する際の順番情報となる。これがシーケンスデータあり、そのファイルがシーケンスデータファイルである。
【０１４７】
処理Ｄでは、図３１に示すように、今回作成されたシーケンスデータファイルの名称の入力をユーザに対して促し、入力部８４からシーケンスデータファイル名称が入力されると（ステップＳ８４）、ＲＡＭ８９上のシーケンスデータファイルは、再生処理部８８を通じ、そのファイル名称とともにシーケンスデータ記憶装置９１に転送されて格納される（ステップＳ８５）。
【０１４８】
以上のようにして、シーケンスデータ作成更新プログラム８６の実行を終了すると、ユーザは任意にシーケンスデータ再生プログラム８７を実行することができる。シーケンスデータ再生プログラム８７は、図３２に示すような展開になっている。
つまり、まず、シーケンスデータ記憶装置９１に格納されている複数のシーケンスデータファイルを検索し、ユーザに任意のシーケンスデータファイルの選択を促す。
【０１４９】
シーケンスデータファイルが選択されると（ステップＳ８６）、選択されたシーケンスデータファイルをシーケンスデータ記憶装置９１からＲＡＭ８９に読み込んでから（ステップＳ８７）、シーケンスデータファイル内のキーデータに基づいて、該当するマルチメディアデータパーツをデータベース８３から検索する（ステップＳ８８）。
【０１５０】
そして、検索されたデータを、再生処理部８８を通じてＲＡＭ８９に読み込み（ステップＳ８９）、その画像データおよび音声データを画像表示装置８１および音声再生装置８２で再生させる（ステップＳ９０）。
ステップＳ８８〜Ｓ９０による処理は、一つのシーケンスデータファイルの全てのキーデータについて実行され、全てのキーデータに対する処理を終了すると（ステップＳ９１でＹＥＳ判定）、シーケンスデータ再生プログラム８７による処理を終了する。
【０１５１】
さて、上述した第３実施例の装置による動作例を、より具体的に図３３により説明する。この図３３に示すマルチメディアタイトルは、旅行会社の顧客対応カウンタに設置する目的で作成されたもので、訪問都市，搭乗する航空機の会社，訪れる観光地を任意に顧客に選ばせ、それらの情報を解説したマルチメディア情報を再生表示することができるものである。なお、図３３に示すマルチメディアタイトルの進行は、図２６〜図３２にて示したフローチャートに基づいている。
【０１５２】
まず、本実施例のマルチメディアタイトルをスタートさせると、図３３（ａ）に示すような画面が画像表示装置８１で表示される。そのタイトルには、「CREAT(作成更新プログラム実行）」と「PLAY（再生プログラム実行）」の２種類のメニューが表示されている。ここでは、まず「CREATE」を選択し、シーケンスデータ作成更新プログラム８６を実行する。
【０１５３】
「CREATE」の選択に応じて、画像，音声が出力され、番組が再生され、図３３（ｂ）に示すように、訪問都市を選択する画面が表示される。このとき、利用者は、画面上のある箇所を指定すると、訪問都市を決定する際の参考となる、マルチメディア情報による特色一覧（主な観光地，見どころ等）を視聴することができるようになっている。訪問都市を選択すると、図２８の処理Ａが実行され、入力結果がレジスタ９０に一時的に格納される。なお、図３３（ｂ）では、パリを訪問都市として選択している。
【０１５４】
訪問都市を選択すると、図２９の処理Ｂおよび図３０の処理Ｃが実行され、図３３（ｃ）に示すように、入力結果が画面上に表示されるとともに、その入力結果がＲＡＭ８９にシーケンスデータとして転送される。
次に、図３３（ｄ）に示すように、利用する航空機の会社を選択する画面が表示される。このときも、利用者は、画面のある箇所を指定すると、航空会社を決定する際の参考となる、マルチメディア情報による特色一覧（料金，機内食メニュー，特別サービス等）を視聴することができるようになっている。航空会社を選択すると、前述と同様に、処理Ａが実行され、入力結果がレジスタ９０に一時的に格納される。なお、図３３（ｄ）では、日本航空を選択している。
【０１５５】
航空会社を選択すると、やはり処理Ｂおよび処理Ｃが実行され、図３３（ｅ）に示すように、入力結果が画面上に表示されるとともに、その入力結果がＲＡＭ８９にシーケンスとして転送される。
次に、図３３（ｆ）に示すように、訪れる観光地を選択する画面が表示される。このときも、利用者は、画面のある箇所を指定すると、観光地を決定する際の参考となる、マルチメディア情報による観光地案内（見どころ，費用，時間等）を視聴することができるようになっている。観光地を選択すると、前述と同様に、処理Ａが実行され、入力結果がレジスタ９０に一時的に格納される。なお、図３３（ｆ）では、エッフェル塔を選択している。
【０１５６】
観光地を選択すると、やはり処理Ｂおよび処理Ｃが実行され、図３３（ｇ）に示すように、入力結果が画面上に表示されるとともに、その入力結果がＲＡＭ８９にシーケンスとして転送される。
以上のようにして全ての項目の選択を終了すると、図３１の処理Ｄが実行され、図３３（ｈ）に示すように、作成されたシーケンスデータのファイル名を入力するための画面が表示される。任意のファイル名を入力して「保存」を選択すると、ＲＡＭ８９に保持されていたシーケンスデータファイルが、該当のファイル名をもつシーケンスデータファイルとしてシーケンスデータ記憶装置９１に転送されて格納される。
【０１５７】
このようにして、作成更新プログラム８６の実行を終了すると、画像表示装置８１における表示状態は、図３３（ｉ）に示すように、当初の選択メニュー画面に戻る。その画面上で、利用者が、「PLAY」を選択し、シーケンスデータ再生プログラム８７を実行する。
このとき、図３２に示す処理が実行され、図３３（ｊ）に示すように、シーケンスデータ記憶装置９１の全シーケンスデータファイル名（ここでは例として拡張子.SQCで示す）が検索されて画面に表示される。利用者は、その表示の中から任意のシーケンスデータを選択する。選択されたシーケンスデータファイルは、シーケンスデータ記憶装置９１からＲＡＭ８９に読み出される。
【０１５８】
そして、ＲＡＭ８９に読みされたシーケンスデータに基づいて、マルチメディアタイトルが再生される。この例では、パリの見どころを説明するマルチメディアデータパーツ，日本航空のサービスを説明するマルチメディアデータパーツ，およびエッフェル塔を説明するマルチメディアデータパーツが、画像表示装置８１および音声再生装置８２で順次再生出力される。
【０１５９】
このようにして、ユーザは、任意に選択したマルチメディア情報のみを効率よく視聴することが可能になる。
このように、本発明の第３実施例によれば、マルチメディアタイトルの作成方法を全く知らない利用者が、プログラムを意識することなく、任意のマルチメディアデータパーツをつなぎ合わせて二次的なマルチメディアタイトルを作成することができ、利用者は必要な情報だけを効率的に視聴できる利点がある。
【０１６０】
また、携帯型小容量記憶媒体に、キーコードからなるシーケンスデータを格納して、手軽にデータの受渡しができるため、マルチメディアタイトルをよりユーザに身近で便利なものにすることができ、マルチメディア情報再生装置の普及に寄与するところが大きい。
なお、上述した第３実施例では、旅行会社の顧客対応カウンタに設置する目的で作成されたマルチメディアタイトルの場合について説明したが、本発明は、これに限定されるものではなく、その各種マルチメディア情報を再生する場合に上述と同様に適用され、上記実施例と同様の作用効果を得ることができる。
【０１６１】
【発明の効果】
以上詳述したように、本発明のマルチメディア情報再生方法および装置によれば、予め作成されたマルチメディアデータパーツを利用者が任意に選択すると、各パーツの再生順序に従って、選択された各パーツが自動的に再生されるので、利用者の要求に沿った再生形態で再生したい情報のみからなるマルチメディアタイトルを容易に作成し再生でき、必要な情報だけを効率的に視聴できる効果がある。
【０１６２】
なお、シーケンスデータを利用者との対話形式で作成することで、作成方法を知らない利用者でもマルチメディアタイトルを容易に作成でき、必要な情報だけを効率的に利用できる。
また、１つのシーン毎に１つのパーツを選択することで、複数シーンのマルチメディアタイトルを極めて容易に作成できるほか、制御データを用いることにより、各パーツの再生時に特殊効果を容易に施せる効果もある。
【図面の簡単な説明】
【図１】本発明の関連技術の原理ブロック図である。
【図２】本発明の関連技術の原理ブロック図である。
【図３】本発明の関連技術の原理ブロック図である。
【図４】本発明の関連技術の原理ブロック図である。
【図５】本発明の原理ブロック図である。
【図６】本発明の第１実施例としての操作案内情報再生装置の構成を示すブロック図である。
【図７】第１実施例における対象装置（紙幣入出金機）の構成例およびセンサ配置例を示す模式的な縦断面図である。
【図８】第１実施例のエラーコード設定画面を示す図である。
【図９】第１実施例のパーツ設定画面を示す図である。
【図１０】第１実施例のパーツ操作順設定画面を示す図である。
【図１１】第１実施例のパーツコードの関係を示す図である。
【図１２】第１実施例のヘルプデータパーツテーブルを示す図である。
【図１３】第１実施例のアドレス変換テーブルを示す図である。
【図１４】第１実施例のヘルプ情報再生処理の全体的な流れを説明するためのフローチャートである。
【図１５】第１実施例における、操作者のレベルに応じた階層的な画面表示例を実際の処理の流れに沿って具体的に示す図フローチャートである。
【図１６】第１実施例におけるマルチメディアヘルプ情報の再生処理手順を説明するためのフローチャートである。
【図１７】第１実施例におけるマルチメディアヘルプ情報の再生処理手順を説明するためのフローチャートである。
【図１８】第１実施例におけるマルチメディアヘルプ情報の再生処理手順を説明するためのフローチャートである。
【図１９】第１実施例におけるマルチメディアヘルプ情報の再生処理手順を説明するためのフローチャートである。
【図２０】本発明の第２実施例としての操作案内情報再生装置を有するシステムの構成を示すブロック図である。
【図２１】第２実施例の動作を説明するためのフローチャートである。
【図２２】本発明の第３実施例としてのマルチメディア情報再生装置の構成を示すブロック図である。
【図２３】第３実施例のマルチメディアデータパーツの構成を示す図である。
【図２４】第３実施例のマルチメディアデータベースの構造を示す図である。
【図２５】第３実施例のシーケンスデータファイルの構造を示す図である。
【図２６】第３実施例の動作を説明するためのフローチャートである。
【図２７】第３実施例の動作を説明するためのフローチャートである。
【図２８】第３実施例の動作を説明するためのフローチャートである。
【図２９】第３実施例の動作を説明するためのフローチャートである。
【図３０】第３実施例の動作を説明するためのフローチャートである。
【図３１】第３実施例の動作を説明するためのフローチャートである。
【図３２】第３実施例の動作を説明するためのフローチャートである。
【図３３】（ａ）〜（ｋ）はいずれも第３実施例の動作を説明すべく具体的な表示例を示す図である。
【符号の説明】
１Ａ〜１Ｃ 再生制御部
２ 再生部
３ 対象装置
４ データベース
５ センサ
６ 入力部
７ 検索部
８ 順序決定部
１１ 表示部
１２ 音声出力部
１３ データベース
１４ 入力部
１５ シーケンスデータ作成手段
１６ シーケンスデータ再生手段
２０ 現金入出金機（対象装置）
２０Ａ メカ
２０Ｂ，２０Ｃ センサ
２０Ｄ メカ動作制御部
２０Ｅ センサ制御部
２０Ｆ 紙幣入出金機制御部
２０Ｇ エラー情報蓄積部
２１ 入金口
２２ 入金鑑別部
２３ 表裏反転部
２４Ａ〜２４Ｃ 一時保留部
２５ リジェクト分離搬送路
２６ リジェクト口
２７ 紙幣カセット
２８ 第１スタッカ
２９ 第２スタッカ
３０ 下部搬送部
３１ 出金識別部
３２ 出金口
３３ リジェクトボックス
３４ 電源ユニット
３５ 駆動モータ
４０ 入力部
４０Ａ キーボード
４０Ｂ マウス
４０Ｃ 入力制御部
４１ ユーザインタフェース制御部
４２ 再生部
４２Ａ ＣＲＴ（表示部）
４２Ｂ スピーカ（音声出力部）
４２Ｃ マルチメディア情報表示・出力制御部
４３ マルチメディアデータベース
４４ エラー情報登録制御部
４５ エラー情報蓄積部
４６ マルチメディア情報検索制御部（検索部）
４７ マルチメディアヘルプ制御部（再生制御部，順序決定部）
４８ フラグ用メモリ
５０ 端末装置（操作案内情報再生装置）
５１ 処理部（再生制御部）
５２ ネットワーク接続制御機構
５３ 通信機構
５４ 入力部制御機構
５５ 表示部制御機構
５６ 音声出力部制御機構
５７ 入力部
５８ 表示部（再生部）
５９ 音声出力部（再生部）
６０ 周辺機器（対象装置）
６１ 通信機構
６２ Ｉ／Ｏメカ
６３ Ｉ／Ｏ制御機構
６５ 伝送路（ＬＡＮ）
７０ サーバ装置（上位装置）
７１ 操作ガイダンス登録ファイル（データベース）
７２ ネットワーク接続制御機構
７３ 通信機構
７４ ガイダンスデータ支援処理部（検索部）
８１ 画像表示装置（表示部）
８２ 音声再生装置（音声出力部）
８３ データベース
８４ 入力部
８５ ＲＯＭ
８６ シーケンスデータ作成更新プログラム（シーケンスデータ作成手段）
８７ シーケンスデータ再生プログラム（シーケンスデータ再生手段）
８８ 再生処理部
８９ ＲＡＭ
９０ レジスタ
９１ シーケンスデータ記憶装置[0001]
(table of contents)
Industrial application fields
Conventional technology
Problems to be solved by the invention
Means for Solving the Problems (FIGS. 1 to 5)
Action (Figs. 1-5)
Example
(A) Description of the first embodiment (FIGS. 6 to 19)
(B) Description of the second embodiment (FIGS. 20 and 21)
(C) Description of the third embodiment (FIGS. 22 to 33)
The invention's effect
[0002]
[Industrial application fields]
The present invention relates to a method and apparatus for reproducing multimedia information (including operation guide information) including image information and audio information.
[0003]
[Prior art]
Generally, when an abnormality (error, media replenishment requirement, etc.) occurs in the main unit or peripheral device due to a physical cause that is not a bug of the computer, and the operator needs to perform recovery work, or regardless of whether there is an abnormality When an operator (user) needs an operation guide, an operation guidance screen (help screen) is displayed on the display unit of the main device or the display unit of the peripheral device.
[0004]
This operation guidance screen shows symbolic display and text explanations, and the operator performs measures for the main unit or peripheral devices while referring to the screen. The operator advances the display of the operation guidance screen displayed on the display unit by operating the input means such as a keyboard and a mouse as the treatment for the main device or the peripheral device progresses.
[0005]
[Problems to be solved by the invention]
However, if the operation guidance is given by symbol display or text explanation, it is difficult for the operator to understand the specific operation method.
In order to make the operation guidance easier to understand, in recent years, a method of reproducing operation guidance information (help information) by means of multimedia using image display and audio output is rapidly spreading. In many cases, the device does not have a function for displaying detailed operation guidance information, and the operator cannot grasp a specific operation method.
[0006]
Further, in the conventional operation guide information reproducing method described above, the operator operates a keyboard, a mouse, or the like when referring to an operation guide to be performed next as the procedure for the main apparatus or peripheral device progresses. It was necessary to input some instructions one by one, which was extremely troublesome.
Furthermore, when there are a large number of users of the device, it is desirable to provide help information according to the proficiency level of the users. Explain basic information to advanced-level users, and provide help information that uses technical terms to beginner-level users who have no knowledge of the device. This forces the user to work inefficiently.
[0007]
Therefore, conventionally, as means for realizing the provision of help information having different levels of difficulty and detail according to the user's proficiency level, the device determines the user's proficiency level and stores it, There are those that input the proficiency level into the apparatus, and those that manage the proficiency level for each operator based on personal ID information such as an operator card.
However, in order for the device to determine and memorize the proficiency level for each user so as to provide help information having different levels of difficulty and detail depending on the proficiency level of the user, the same user always uses it for each device. It can only be applied to a certain device, and if other users try to use the help function of that device, help information that does not match the user's level will be reproduced without permission, and efficient use of the help function cannot be expected. .
[0008]
In addition, the means by which the user inputs his / her proficiency level to the device must identify whether the user himself is a beginner, intermediate or advanced user before viewing the actual help information. , Call the help information at that level because at first you thought you were an intermediate person, but if the content was too difficult, go back to the level selection screen again and select the help information at the beginner level, etc. Things happen.
[0009]
Furthermore, the means for managing the proficiency level for each operator based on the personal ID information simply stores the proficiency level of the operator, and when a certain user forgets an operation that the user can once perform on that day, Alternatively, if a long time has passed since the previous operation and the operation method has been forgotten, the level of help information must be re-selected, and it is difficult to say that it is perfect.
[0010]
Especially in the case of devices where errors can not occur so often (for example, bank cash deposit / withdrawal machines that are obliged to replenish media on a daily basis) Since it is easy to happen that it cannot be operated, if the user's skill level is determined and the help information is reproduced, the user is forced to perform inefficient work.
[0011]
Therefore, there is a need for a mechanism that allows users to use help information at their own level so that they can go down the hierarchy step by step while checking the contents of help information divided by difficulty level. is there. In addition, development of a mechanism that can automatically use help information while confirming a recovery state with a mechanical sensor without bothering the user as much as possible is desired.
[0012]
Further, when a plurality of events such as errors occur at the same time, operation guidance is conventionally performed for each event, but it is extremely inefficient to individually handle errors in this way. In the worst case, it is possible to cause the user to perform an operation that can be omitted if processing is performed in consideration of the order twice or more. Therefore, according to the level of proficiency of the user, while reproducing help information with different levels of difficulty and detail, if multiple errors occur, skip unnecessary operations and repeat the same operation. There is a need for a technique that allows error handling to be performed in the most efficient order without performing error correction.
[0013]
By the way, multimedia used for the above-described operation guidance and the like has become particularly popular in recent years, and multimedia titles for providing multimedia information and playback devices thereof are generally used. Usually, a multimedia end user (end user) can use the multimedia information only in accordance with a scenario intended in advance by the multimedia title creator.
[0014]
However, the interactivity of information is an important factor in determining the spread of multimedia software, and end users can not only show the scenario intended by the multimedia title creator, but also the end user. There is a demand for efficient use of only information that is desired to be reproduced in a reproduction format that meets the user's request. Also, since the multimedia title requires a very large memory capacity, a portable small-capacity storage medium such as a floppy disk cannot be used.
[0015]
The present invention was devised in view of the above problems, and enables multimedia information playback that allows a user to easily create and play back a multimedia title so that only necessary information can be viewed efficiently. It is an object to provide a method and a multimedia information reproducing apparatus.
[0016]
[Means for Solving the Problems]
FIG. 1 is a block diagram showing the principle of the related technology of the present invention. In FIG. 1, 1A is a playback control unit, and this playback control unit 1A has an event that requires an operator to perform an action in the target device 3. In this case, the operation guidance information corresponding to the event is read from the database 4 to control the reproduction of the operation guidance information.
[0017]
Further, 2A is a playback unit, and this playback unit 2A is controlled by the playback control unit 1A to play back the operation guide information and notify the operator. In the present invention, this playback unit 2A is the target. This is a terminal device that is connected to the device 3 and can manage the target device 3, and in this terminal device 2 </ b> A, an operation guide relating to the treatment to be performed on the state of the target device 3 that changes according to the treatment performed by the operator. Information is played back.
[0018]
FIG. 2 is a block diagram showing the principle of the related technology of the present invention. In FIG. 2, 1A is a reproduction control unit, and the reproduction control unit 1A has an event that requires an operator to perform an action in the target device 3. In this case, the operation guide information corresponding to the event is read from the database 4 and the reproduction of the operation guide information is controlled.
Reference numeral 2 denotes a reproduction unit. The reproduction unit 2 is controlled by the reproduction control unit 1A to reproduce operation guidance information and notify the operator.
[0019]
Then, the reproduction control unit 1A receives the state of the target device 3 that changes according to the treatment performed by the operator as a detection result by the sensor 5 in the target device 3, and in conjunction with the state of the target device 3, The operation guide information related to the treatment to be performed on the state of the target device 3 is controlled so as to be sequentially reproduced by the reproduction unit 2.
[0020]
FIG. 3 is a block diagram showing the principle of the related technology of the present invention. In FIG. 3, reference numeral 1B denotes a playback control unit having basically the same function as the playback control unit 1A described above with reference to FIGS. It is an input unit for instructing a change in the level of detail of the operation guide information reproduced by the reproduction unit 2.
Then, the reproduction control unit 1B first reproduces the operation guide information having the lowest level of detail in the reproduction unit 2, and gradually increases the detail level whenever the operator instructs / requests to change the detail level from the input unit 6. The operation guide information having a high content is controlled to be sequentially reproduced by the reproduction unit 2.
[0021]
FIG. 4 is a block diagram showing the principle of the related technology of the present invention. In FIG. 4, 1C is a reproduction control unit basically having the same function as the reproduction control unit 1A described above with reference to FIGS. . In the database 4, operation guidance information is stored in advance in the state of treatment information parts that are made into parts for each minimum unit of treatment that an operator can perform on the target device 3.
[0022]
Further, 7 is a search unit that searches the database 4 for a plurality of treatment information parts corresponding to an event that has occurred in the target apparatus 3, and 8 is a treatment information that has the same reproduction order of the plurality of treatment information parts searched by the search unit 7. It is an order determination part which determines according to the said event so that parts may not overlap.
The reproduction control unit 1C controls the reproduction unit 2 to sequentially reproduce a plurality of treatment information parts from the database 4 in accordance with the reproduction order determined by the order determination unit 8.
[0023]
The reproduction unit 2 includes a display unit that reproduces and displays the operation guidance information as an image, and displays an image that visualizes the actual operation procedure in a state where the target device 3 is viewed from the operator's viewpoint as the operation guidance information. You may comprise so that reproduction | regeneration display may be carried out on a part.
At this time, character information explaining an actual operation procedure together with the image may be reproduced and displayed on the display unit as operation guide information.
[0024]
In addition, the playback unit 2 includes a voice output unit that plays back and outputs the operation guide information as voice, and reproduces and displays the image on the display unit. At the same time, the voice output unit reproduces and outputs voice information that explains the actual operation procedure. May be.
Further, the reproduction of the operation guidance information may be performed by a terminal device connected to the target device 3 and capable of managing the target device 3, or the database 4 is configured to be shared with other devices on the host device side. Also good.
[0025]
  FIG. 5 is a block diagram showing the principle of the present invention. In FIG. 5, reference numerals 11 and 12 respectively reproduce multimedia information including image information and audio information.To guide the operation procedure according to the type of errorA display unit for reproducing image information and an audio output unit for reproducing audio information.
  13 is a database, 14 is an input unit, 15 is sequence data creation means, and 16 is sequence data reproduction means.
[0026]
  Here, the database 13 is in the state of multimedia data parts in which multimedia information is converted into parts for each unit according to the information content.In addition, each multimedia data part includes key data unique to each multimedia data part, video data for one scene and audio data for one scene, and the multimedia parts of these video data and audio data. And control data including control information for performing special effects upon reproduction of the video data and audio data,The data is stored in advance, and the input unit 14 inputs an instruction necessary for reproducing the multimedia data parts in the database 13.
  Further, the sequence data creating means 15 is a sequence comprising key data for designating each multimedia part in order to determine the playback order of any plurality of multimedia data parts in the database 13 in accordance with an instruction from the input unit 14. Data is created for each type of error.
[0027]
  Further, the sequence data reproducing means 16 is,-Sequence data created by the sequence data creation means 15Sequence data according to the type of error that occurredRead out a plurality of multimedia data parts from the database 13 according toA plurality of screens showing a series of work flows for recovering an error are displayed in the order of operations, and when one of the plurality of screens is selected by the input unit 14, an operation corresponding to the selected screen is performed.The multimedia data parts are sequentially reproduced on the display unit 11 and the audio output unit 12.
[0028]
  The sequence data creating means 15 reproduces information necessary for creating sequence data by the display unit 11 and the audio output unit 12 and receives an instruction input from the input unit 14 by the user referring to the information, May be configured to create data.
[0029]
[Action]
In the operation guidance information reproducing method and apparatus as the related technique of the present invention described above with reference to FIG. 1, the operation guidance information related to the treatment to be performed on the state of the target device 3 according to the treatment performed by the operator is the terminal device ( Playback unit) Playback is performed on the display unit 2A. Therefore, the operation guidance for each target device 3 can be grasped in detail on the display unit of the terminal device 2A.
[0030]
In the operation guidance information reproducing method and apparatus as the related technique of the present invention described above with reference to FIG. 2, the state of the target apparatus 3 that changes according to the treatment performed by the operator is detected by the sensor 5, and the reproduction control unit 1A Based on the detection result of the sensor 5, the operation guidance information related to the treatment to be performed on the current state of the target device 3 is automatically and sequentially reproduced by the reproduction unit 2 in conjunction with the state of the target device 3. . Accordingly, it is not necessary for the operator to give instructions one by one in order to refer to the next operation guide, and the operation guide information can be automatically used without bothering the operator.
[0031]
In the operation guide information reproducing method and apparatus as the related technology of the present invention described above with reference to FIG. 3, the reproduction control unit 1B first reproduces the operation guide information having the lowest level of detail in the reproducing unit 2, and the input unit 6 When the operator instructs / requests to change the level of detail, the operation guide information having a gradually higher level of detail is sequentially played back by the playback unit 2 each time. Therefore, the operator himself can use the operation guidance information at a level suitable for himself so as to go down the level of detail step by step while checking the content of the operation guidance information according to the degree of detail. .
[0032]
In the operation guidance information reproducing method and apparatus as the related technique of the present invention described above with reference to FIG. 4, a plurality of treatment information parts corresponding to an event occurring in the target apparatus 3 are retrieved from the database 4 by the retrieval unit 7 and reproduced. The order determination unit 8 determines the reproduction order of the plurality of treatment information parts searched by the search unit 7 according to the event so as not to overlap the same treatment information parts.
[0033]
Thereafter, a plurality of treatment information parts from the database 4 are sequentially reproduced by the reproduction unit 2 in accordance with the reproduction order determined by the order determination unit 8 by the reproduction control unit 1C. Therefore, when a plurality of events occur simultaneously in the target device 3, the operation guidance information corresponding to these events can be notified to the operator by one reproduction, and the same operation is not repeated and a wasteful operation can be performed. Can be omitted.
[0034]
The operator can visually grasp the operation procedure by reproducing and displaying on the display unit an image obtained by visualizing the actual operation procedure while viewing the target device 3 from the operator's viewpoint. it can.
At this time, the multimedia function can be used effectively by reproducing and displaying the character information explaining the actual operation procedure on the display unit or reproducing and outputting the audio information explaining the actual operation procedure. .
[0035]
Further, the function as the operation guidance information reproducing device of the related technology of the present invention can be realized in the terminal device that manages the target device 3, and by sharing the database 4 with other devices in the host device side, The database 4 (system resource) can also be used effectively.
In the multimedia information reproducing method and apparatus of the present invention described above with reference to FIG. 5, the sequence data creation means 15 creates sequence data consisting of key data designating multimedia parts in response to an instruction from the input unit 14, and the database The playback order of any of the plurality of multimedia data parts in 13 is determined.
[0036]
When receiving an instruction to start reproduction from the input unit 14, the sequence data reproducing means 16 reads out a plurality of multimedia data parts from the database 13 in accordance with the sequence data created by the sequence data creating means 15. Multimedia data parts are sequentially reproduced on the display unit 11 and the audio output unit 12.
[0037]
Therefore, when the user arbitrarily selects a multimedia data part created in advance, each selected part is automatically played according to the playback order (sequence data) of each part. It is possible to easily create and play back a multimedia title consisting only of information to be played back in the playback mode.
The sequence data creation means 15 reproduces information necessary for creating sequence data on the display unit 11 and the audio output unit 12, and the user inputs an instruction from the input unit 14 with reference to the information. By proceeding with the creation of sequence data in an interactive format, even a user who does not know the creation method can easily create a multimedia title.
[0038]
In addition to the key data, the multimedia data parts are composed of video data and audio data for one scene, and control data for these data, so that one part is selected for each scene. Multimedia titles can be configured. Also, special effects can be applied during playback of video data and audio data by the control data.
[0039]
【Example】
Embodiments of the present invention will be described below with reference to the drawings.
(A) Description of the first embodiment
FIG. 6 is a block diagram showing the configuration of the operation guidance information reproducing apparatus according to the first embodiment of the present invention. In FIG. 6, reference numeral 20 denotes a banknote depositing / dispensing machine (business apparatus, In the bill depositing / dispensing machine 20, the apparatus according to the present embodiment is a phenomenon (hereinafter collectively referred to as an error) that needs to be treated by an operator such as an error and a medium replenishment requirement. When the error occurs, the type of error is detected, and the recovery operation procedure for the currently occurring error is automatically reproduced and displayed.
[0040]
Here, the banknote depositing / withdrawing machine 20 is used in a counter service of a financial institution such as a bank, and is used for depositing / withdrawing banknotes that an operator of the transaction counter exchanged with a customer. Therefore, the banknote depositing / dispensing machine 20 is normally disposed in the vicinity of the operator of the transaction window with the customer, and connected to a terminal device on which the operator performs an input operation, and the operation state is managed via this terminal device. It is like that. The function of the operation guidance information reproducing apparatus according to the present embodiment described below is provided, for example, in the terminal device described above.
[0041]
In addition, the banknote depositing / withdrawing machine 20 is comprised as shown, for example in FIG.
In FIG. 7, 21 is a deposit port into which banknotes are inserted, 22 is a deposit discrimination unit that discriminates bills inserted from the deposit port 21, 23 is a front / back reversing unit that reverses the front and back of banknotes, and 24A to 24C are deposited. A temporary storage unit for temporarily pooling the banknotes, 25 a reject separating and conveying path for branching and discharging an improper banknote from a normal conveying path, and 26 being an inappropriate branching by the reject separating and conveying path 25 It is a reject port for discharging banknotes.
[0042]
27 is a banknote cassette for storing and holding banknotes, 28 and 29 are first and second stackers for storing and holding banknotes, respectively, and 30 is a lower part for dispensing banknotes from the banknote cassette 27 and stackers 28 and 29. Conveying unit, 31 is a withdrawal identification unit for identifying banknotes withdrawn from the banknote cassette 27 and stackers 28 and 29, 32 is a withdrawal port from which the withdrawal banknotes are discharged, and 33 is an improper withdrawal banknote. It is a reject box.
[0043]
And in order to convey a banknote within the banknote depositing / withdrawing machine 20, as shown in FIG. 7, many rollers (a code | symbol is not attached | subjected) are provided along a banknote conveyance path, and these rollers are drive motor 35. Is driven to rotate. Further, the drive motor 35 operates upon receiving power supply from the power supply unit 34.
In such a mechanism (mechanism 20A in FIG. 6), it is possible to detect the clogging of banknotes on the conveyance path, the amount of banknotes in the banknote cassette 27 and the stackers 28 and 29, the presence or absence of banknotes in the reject box 33, and the like. Optical sensors 20B are arranged at various locations in the mechanism 20A. In addition, although not shown in FIG. 7, a banknote depositing / dispensing machine such as a door opening / closing state of the front of the banknote depositing / dispensing machine 20 and various mechanisms (hereinafter referred to as a mechanism) such as a mechanical storage chamber in the banknote depositing / dispensing machine 20. A mechanical sensor 20C (see FIG. 6) that detects the mounting state of the 20 main body is disposed at each location.
[0044]
Further, as shown in FIG. 6, the bill depositing / dispensing machine 20 includes a mechanical operation control unit 20D that controls the operating state of the mechanism 20A in the bill depositing / dispensing machine 20, and the state of the mechanism 20A via the sensors 20B and 20C. In addition to a sensor control unit 20E for grasping and monitoring (error occurrence), an error information storage unit 20G and a banknote depositing and dispensing machine control unit 20F are provided.
[0045]
The error information storage unit 20G stores in advance an error code (error information) about an error or the like that has occurred in the mechanism 20A. The banknote deposit and withdrawal machine control unit 20F is based on information collected by the sensor control unit 20E. The error information storage unit 20G is searched and the corresponding error code is notified to the multimedia help control unit 47.
[0046]
Next, the configuration of the apparatus of the present embodiment for reproducing the operation guide information (help information) for the banknote depositing and dispensing machine 20 as described above will be described with reference to FIG. In FIG. 6, reference numeral 40 denotes an input unit for an operator to input various instructions. This input unit 40 includes a keyboard 40A and a mouse 40B, and input control for managing input states from these keyboard 40A and mouse 40B. 40C is provided.
[0047]
41 is a user interface control unit that receives a signal from the input unit 40 (input control unit 40C) and transfers it to a multimedia help control unit 47 and an error information registration control unit 44 described later, and 42 includes image information and audio information. The reproduction unit 42 reproduces multimedia information. The reproduction unit 42 includes a CRT (display unit) 42A for reproducing image information and a speaker (audio output unit) 42B for reproducing audio information, and the CRT 42A and speaker 42B. 42C is provided with a multimedia information display / output control unit 42C for controlling the actual reproduction state of image information and audio information.
[0048]
Reference numeral 43 denotes a multimedia database. The multimedia database 43 of this embodiment stores in advance various operation guide information about the banknote depositing and dispensing machine 20 as multimedia information including image information and audio information.
Here, the operation guide information is operated not only when an error (banknote jam, banknote breakage, etc.) that needs to be treated by the operator in the banknote depositing / dispensing machine 20 but also by the operator regardless of whether there is an abnormality. When guidance is required, it is played back as will be described later and notified to the operator.
[0049]
Further, in the multimedia database 43 of the present embodiment, the multimedia information about the operation guide information is stored in a manner that the operator can perform on the banknote depositing and dispensing machine 20 as will be described later with reference to Table 2 and FIG. It is stored in the state of multimedia help data parts (treatment information parts; hereinafter simply referred to as parts) that are converted into parts for each minimum unit.
[0050]
Furthermore, in each part, as operation guidance information, image information obtained by visualizing an actual operation procedure in a state where the banknote depositing / dispensing machine 20 is viewed from the operator's viewpoint, or character information (image) describing the actual operation procedure Information may be included in the information), and audio information explaining the actual operation procedure is included.
44 is an error information registration control unit, 45 is an error information storage unit, 46 is a multimedia information search control unit (search unit), 47 is a multimedia help control unit (playback control unit, order determination unit), and 48 is a flag memory. It is.
[0051]
Here, the error information registration control unit 44 is necessary for configuring a function for registering an error code for each error occurring in the banknote depositing and dispensing machine 20 and help information for dealing with the error for each error code. And a function for registering and editing information on parts (part codes (key data) for designating parts).
In other words, this error information registration control unit 44 cooperates with the multimedia help control unit 46 to register / edit part codes for each error, and to function to rearrange the registered / edited part codes in the order of operation, A function of assigning a sequence of the part codes to each error code. The error information registration status by these means is displayed on the CRT 42A and provided to the operator as described later with reference to FIGS. 8 to 10, for example, and the operator operates the keyboard 40A and the mouse 40B while referring to the display. By inputting desired information, error information can be registered and edited interactively.
[0052]
The information edited by the error information registration control unit 44 is stored and held in the error information storage unit 45 as a table as shown in Table 1 for each error code. In the error information storage unit 45, only a part code for designating a part is registered, and actual image information and audio information are not registered.
[0053]
As will be described later, the multimedia information search control unit 46 searches for parts in the multimedia database 43 in accordance with an instruction from the multimedia help control unit 47 and information from the error information storage unit 45.
The multimedia help control unit 47 operates in accordance with flowcharts to be described later with reference to FIGS. 14 and 16 to 19 and performs a characteristic function as the present invention. The multimedia help control unit 47 is a mechanical operation control unit. In cooperation with the unit 20D, the sensor control unit 20E, the error information registration control unit 44, and the multimedia information search control unit 46, the multimedia help information is reproduced and displayed and output.
[0054]
More specifically, when the multimedia help control unit 47 detects an error occurrence in the mechanism 20A of the banknote depositing and dispensing machine 20 by the sensor control unit 20E and receives a notification from the sensor control unit 20E, error information registration control is performed. The error information storage unit 45 is made to search the unit 44, error information (see Table 1) corresponding to the error code of the error that has occurred this time is taken out, and multimedia information search control is performed according to the error information (part code sequence) The part 46 is searched for the multimedia database 43, and the read parts (multimedia information) are controlled to be played back in a playback order determined based on a part code sequence or the like.
[0055]
At this time, the timing for reproducing, displaying and outputting the multimedia information of each part is determined by cooperation with the sensor control unit 20E, and the multimedia information of each part is reproduced in conjunction with the state of the mechanism 20A. It has become. Depending on the registration status of error information, a reset operation of the mechanism 20A is performed through the mechanism operation control unit 20D.
[0056]
Here, the function of the multimedia help control unit 47 of the present embodiment will be described in detail. The multimedia help control unit 47 mainly performs the following three functions.
First, as a first function, the multimedia help control unit 47 receives the state of the mechanism 20A that changes according to the treatment performed by the operator via the sensors 20B and 20C and the sensor control unit 20E. In conjunction with the state of the mechanism 20A, control is performed so that help information regarding a procedure to be performed on the current state of the mechanism 20A is sequentially reproduced by the reproduction unit 42.
[0057]
As a second function, as will be described later with reference to FIGS. 15 to 19, the multimedia help control unit 47 first reproduces operation guide information (help information for advanced users) having the lowest level of detail by the reproducing unit 42. Whenever the operator instructs / requests to change the level of detail from the input unit 40, the playback unit 42 sequentially stores operation guide information (help information for intermediate users, help information for beginners) having gradually higher levels of detail. Control to play.
[0058]
As a third function, the multimedia help control unit 47, when a plurality of errors occur simultaneously in the mechanism 20A, all the errors corresponding to all errors retrieved from the error information storage unit 45 by the error information registration control unit 44. The part codes are sorted, and when the same part code exists, only the one part code is added to the reproduction order (sequence) of the help information, and the reproduction order of the parts is determined so that the same parts do not overlap. Then, the multimedia help control unit 47 controls the reproduction unit 42 to sequentially reproduce the parts obtained by searching the database 43 by the multimedia information search control unit 46 according to the determined reproduction order.
[0059]
The flag memory 48 is for storing various flags set during the control operation by the multimedia help control unit 47. Specifically, as will be described later with reference to FIGS. A part flag or the like for clarifying that the part has been finished and the display reproduction process has been finished is set and held in the memory 48.
[0060]
The operation of the operation guidance information reproducing apparatus of the present embodiment configured as described above will be described below with reference to FIGS.
First, the third function of the multimedia help control unit 47 described above (even if multiple errors occur at the same time, the operation can be guided in the most efficient order by combining parts without duplicating the same work. An example of a specific means for realizing the above function will be described below.
[0061]
In the screen display state of items (a1) to (a3) among the following items (a1) to (a4), multimedia help control is performed in accordance with a request from the user (operator) (instruction input from the input unit 40). The unit 47 and the error information registration control unit 44 operate in cooperation, and the error information registration result is stored in the error information storage unit 45 through the error information registration control unit 44.
[0062]
(A1) First, all error events that can be recovered by the user (operator) with their own hands are registered for each error type. At this time, a unique error code is added to each error type. A display example of the error code setting screen on the CRT 42A is shown in FIG. In the screen shown in FIG. 8, as indicated by the shaded portion, for example, an error code “00003” specific to the error type “mechanism γ cash jam” (the cash jam occurring in the mechanism γ portion constituting the mechanism 20A) is displayed. When set, it is displayed. At this stage, the part configuration is not yet registered for the error type.
[0063]
(A2) The error handling operation flow corresponding to each error code is divided into parts that can be divided in terms of time axis and registered as parts. At that time, the type and state of the sensor as the end condition of the part are also registered at the same time. A display example on the CRT 42A of the part setting screen at this time is shown in FIG. In the screen shown in FIG. 9, the content “part A open” of the part A is displayed, and a setting state of conditions for ending the reproduction of the part (here, the door A sensor is opened). It is displayed. In addition, the parts setting screen shown in FIG. 9 includes areas for “new registration”, “change”, “deletion”, “content search”, and “sensor search” in order to confirm and edit the contents of each part. It is displayed, and various operations can be performed by clicking each area with the mouse pointer.
[0064]
(A3) For each part registered on the part setting screen shown in FIG. 9, the order in which the parts are registered is considered to be most efficient and can be handled without error, and the ideal order of execution is determined. The determined execution order is registered on the part operation order setting screen. FIG. 10 shows a display example of the part operation order setting screen on the CRT 42A. In the screen shown in FIG. 10, a part number is automatically added / changed each time the parts are rearranged in the operation order.
[0065]
(A4) When the setting of the operation order, that is, the part reproduction order is finished on the part operation order setting screen shown in FIG. 10, the screen automatically switches to the error code setting screen as shown in FIG. In the display state, the part configuration corresponding to each error code is input. The part configuration is input by selecting from a list box (window display) of “part selection” where a list of parts can be viewed. Of course, parts may be shared if there is a common operation between different error codes.
[0066]
Note that the above-described error code registration is not performed by an operator such as a bank clerk, and can be saved in advance by installing it in advance.
A specific example from the step (a1) to (a4) described above until an error code is added to one error event will be described below.
[0067]
Here, it is assumed that the error event is “a cash jam has occurred in the mechanism α” (that is, a cash jam that has occurred in the mechanism α portion of the mechanism 20A).

Here, as an example, it is assumed that there are a total of seven error events, and they are classified as follows. Table 1 shows priorities a to c, error types, parts and sequences required for error recovery corresponding to each error code, and Table 2 shows the operation contents of each part code used for error codes 00001 and 00002. Details are shown, and FIG. 11 shows an example of the relationship between the part codes A to X.
[0068]
[Table 1]

[0069]
[Table 2]

[0070]
Multimedia help information is created for each part determined by the above procedure. The multimedia help information is reproduced in order, the image information is displayed on the CRT 42A, and the audio information is output from the speaker 42B, so that the operation guidance information is notified to the operator, and the mechanism 20A of the banknote depositing / dispensing machine 20 The error that occurred can be recovered.
[0071]
In FIG. 11, the part codes used for error codes 00001 and 00002 are common to A, B, E, and I, and are different only in C and D. Therefore, when these two errors occur at the same time, it is desirable to operate parts C and D at once after operating parts codes A and B, and then operate E and I. In this way, it is not necessary to repeat operations A, B, E, and I which are common operations, so that more effective work can be performed. With this concept, the priority order of part codes is determined for all error codes.
[0072]
Data such as images and sounds of multimedia help information is stored in a large-capacity storage device (database 43) such as a CD-ROM or a hard disk. All the part codes of the multimedia help data corresponding to the error codes are stored in a help data parts table as shown in FIG. Each help data part table has a variable length, and is prefixed with TOD (Top Of Data) as a key when the error information registration control unit 44 searches for the position of each table. The address where each help data part exists is stored in an address conversion table as shown in FIG.
[0073]
By the way, when the error codes 00001 and 00002 mentioned above occur simultaneously, the data part table of both error codes is searched in the error information storage unit 45 from the multimedia help control unit 47 via the error information registration control unit 44. In the multimedia help control unit 47, necessary part codes are checked.
[0074]
Then, the multimedia help control unit 47 sorts all the part codes of both error codes, and when there are a plurality of the same part codes, only one is entered in the help information component. Here, A, B, E, and I, which are part codes common to both errors, correspond to this. Therefore, the sorted part code sequence is “A → B → C → D → E → I”.
[0075]
The multimedia help control unit 47 refers to the address of each part code in the address conversion table of the error information storage unit 45, and in accordance with the playback order, the multimedia help control unit 47 reads the parts from the multimedia database 43 through the multimedia information search control unit 46. Is searched and playback control is performed. As a result, the error recovery operation guide by multimedia is reproduced, displayed, and output, so that the operator can deal with the error most efficiently by performing a measure for the mechanism 20A of the bill depositing / dispensing machine 20 according to the operation guide. It becomes possible to do.
[0076]
Next, the overall flow of help information reproduction processing by the apparatus of the present embodiment will be described with reference to FIG. 14 (steps S1 to S8). Usually, in a business device such as a banknote depositing / dispensing machine 20 used at a bank counter, a business screen is displayed on the display or a display of a terminal device connected to the business device (CRT 42A in this embodiment). .
[0077]
As described above, the banknote depositing / dispensing machine 20 is provided with a large number of optical or mechanical sensors 20B, 20C. Based on the detection signals from these sensors 20B, 20C, the sensor control unit 20E performs banknote depositing / withdrawing. When it is detected that an error has occurred in the mechanism 20A of the machine 20 (YES in step S1), first, the machine operation of the banknote depositing and dispensing machine 20 is forcibly stopped (step S2).
[0078]
Thereafter, error information such as the location of the error, the error code, and the state of the mechanism 20A of the banknote depositing / dispensing machine 20 is collected through the sensor control unit 20E, and the collected information is notified to the banknote depositing / dispensing machine control unit 20F. The depositing / dispensing machine control unit 20F searches the error information storage unit 20G based on the collected information, and notifies the multimedia help control unit 47 of the corresponding error code (step S3). At this time, when a plurality of errors occur simultaneously, information about the plurality of errors is collected, and a plurality of error codes are retrieved and notified. Based on the notified error code, the multimedia help control unit 47 searches the data part table of each error code in the error information storage unit 45 through the error information registration control unit 44, and searches for the necessary part code. Collect (step S4).
[0079]
Then, the multimedia help control unit 47 sorts all the collected part codes (step S5), and integrates the same part codes included in a plurality into one to create a part code sequence (part reproduction order). (Step S6).
Further, the multimedia help control unit 47 converts the address on the database 43 in which necessary help data parts are stored based on the integrated part code sequence into an address conversion table in the error information storage unit 45. The corresponding help data parts are searched from the database 43 by the multimedia information search control unit 46, and the image information about the help information is reproduced and displayed on the CRT 42A, and the audio information about the help information is reproduced from the speaker 42B. Output (steps S7 and S8).
[0080]
Next, according to the flowcharts (steps S11 to S50) shown in FIGS. 15 and 16 to 19, the first function of the multimedia help control unit 47 described above (help information is linked to the state of the mechanism 20A). A description will be given of a processing procedure for realizing a reproduction function) and a second function (a function that allows easy reproduction of help information according to the level of the operator).
[0081]
16 to 19 show the control processing procedure executed by the multimedia help control unit 47 when the errors of error codes 00001 and 00002 in Table 1 occur simultaneously. In particular, FIG. FIG. 4 specifically shows a hierarchical screen display example according to the level of the person along the flow of actual processing.
First, when an error occurs in the mechanism 20A of the bill depositing / dispensing machine 20, after the parts flag in the flag memory 48 is cleared (step S11 in FIG. 16), on the CRT 42A, as shown in FIG. First, the help screen A is displayed (step S12). On this screen A, an error occurrence location, an error code, and detailed information are displayed. The multimedia help title is not used here.
[0082]
An operator at an advanced level who is accustomed to dealing with errors in the banknote depositing / dispensing machine 20 can perform appropriate error handling just by looking at the help screen A and restore the banknote depositing / dispensing machine 20. When the restoration is completed, the restoration is detected by the sensors 20B and 20C in the mechanism 20A (YES in step S13 in FIG. 16), and “Recovered” is displayed on the screen (step S49 in FIG. 19). The display on the CRT 42A automatically returns to the business screen A0 (step S50).
[0083]
If the error cannot be dealt with by the help screen A alone, the “detailed explanation” display on the CRT 42A is clicked with the mouse 40B or the detailed explanation button on the keyboard 40A is pressed (YES in step S14 in FIG. 16). ). In response to this operation, the part flag in the memory 48 is checked (step S15), and a special display process such as gray display is performed on the screen for the part for which the flag is set (step S16). Displayed (step S17).
[0084]
The significance of the processing in steps S15 and S16 will be described later. Further, in this embodiment, the help screen A is displayed when an error occurs, and at the same time, the timer is activated, and the failure recovery and the “detailed explanation” are not requested (NO in steps S13 and S14). When it is detected by the timer that the determination) has continued for a predetermined time or longer, the processing in steps S15 and S16 is automatically performed, and then the help screen B is displayed in step S17.
[0085]
In the help screen B, as shown in FIG. 15, a diagram (image) and a text (character information) showing a series of work flow for recovering an error that has occurred are displayed for each work unit (part). It is divided into a plurality of small screens B1 to B6 in a grid pattern and displayed in the order of operation from the upper left to the lower right. The display order is in accordance with the part code sequence determined in advance as described above so that error handling can be performed most efficiently.
[0086]
At this time, each of the screens B1 to B6 is the same as the top screen of each part constituting the multimedia help title. An intermediate-level operator who is accustomed to dealing with errors in the banknote depositing / dispensing machine 20 can recover the banknote depositing / dispensing machine 20 by performing appropriate error handling just by looking at the help screen B. When the restoration is completed, the restoration is detected by the sensors 20B and 20C in the mechanism 20A (YES in step S18), and a message such as “Recovered” is displayed on the screen (step S49 in FIG. 19), and then on the CRT 42A. Is automatically returned to the business screen A0 (step S50).
[0087]
If the error cannot be dealt with even after referring to the help screen B, the display screen of the operation that does not know the operation method among the small screens B1 to B6 of the help screen B is selected by clicking on the CRT 42A with the mouse 40B. (Step S19 in FIG. 16). By this operation, each part of the multimedia help information is reproduced.
In this case as well, the timer is activated at the same time as the help screen B is displayed, and the state in which the failure is not restored and the small screens B1 to B6 are not selected (NO in steps S18 and S19) is longer than a predetermined time. If it continues, it will transfer to the display process of the help screen by step S20 of FIG.
[0088]
As shown in FIG. 15, when the part A (help screen B1) is clicked or when it is detected by the timer that a predetermined time has elapsed after the help screen B is displayed, the process proceeds to step S20 in FIG. Then, more detailed help screens C1-1 to C1-n are sequentially displayed. Similarly, when parts B, C, D, E, and I (help screens B2 to B6) are clicked, step S24 in FIG. 17, steps S28, S32 (S35) in FIG. 18, and FIG. The process proceeds to steps S41 and S45, and more detailed help screens C2-1 to C2-n;...; C6-1 to C6-n are sequentially displayed. These help screens C1-1 to C1-n;...; C6-1 to C6-n are collectively referred to as help screen C.
[0089]
In this help screen C, an explanation of the operation of an error recovery method using moving images, still images, voice, text (character information), etc. is performed, and the beginner level touching the banknote depositing and dispensing machine 20 for the first time is performed. Even if the operator performs an operation on the banknote depositing / dispensing machine 20 in parallel while referring to the help screen C, an appropriate error can be reliably dealt with and the banknote depositing / dispensing machine 20 can be restored.
[0090]
Note that the moving images and still images displayed on the help screen C are images of actual operating procedures in a state in which the banknote depositing / dispensing machine 20 is viewed from the operator's viewpoint, and the actual operating procedures will be described. Displayed with text information (text). Simultaneously with the display, sound for explaining the actual operation procedure is also output from the speaker 42B.
The help screen C as described above indicates whether or not the multimedia help control unit 47 has actually performed an action performed by the operator based on the detection results (the state of the mechanism 20A) by the sensors 20B and 20C in the mechanism 20A. While judging, the screen is sequentially switched to a screen showing an operation to be performed next.
[0091]
For example, when the help screen B1 is selected (or when a predetermined time has elapsed after the help screen B is displayed), the first part A of the part code sequence is reproduced and the help screen C1-1 is displayed. Since part A is help information that prompts the user to open door A on the front of the device, characters such as “Prepare a green key” and “Insert a key” as shown in FIG. Along with the display (sound output), the actual video of each operation is sequentially displayed as help screens C1-1, C1-2,... (Step S20 in FIG. 17).
[0092]
After the part A is displayed, if the mouse 40B is not double-clicked or a predetermined key on the keyboard 40A is not pressed (NO in step S21; detailed explanation of the operation will be described later), the display shifts to the next help display for part A. However, at this time, it is necessary to confirm that the door A is open. Therefore, the detection signal from the door A sensor attached to the door A is checked to confirm that the door A is opened (YES in step S22), and the next help display is performed.
[0093]
That is, when the operator opens the door A with reference to the help screens C1-1, C1-2,... And the door A sensor detects the open state, the flag indicating that the processing for the part A is finished. Is set to ON in the memory 48 (step S23), and the next help information part B is reproduced (step S24).
When the help screen C is selected once in this way, unless the operator indicates the intention of interruption, the subsequent help screen C (each help data part) is detected by the detection signals (the mechanism 20A of the mechanism 20A) from the sensors 20B and 20C. The playback timing is automatically determined in conjunction with the (status), and is automatically played back and displayed.
[0094]
However, when the operator wants to interrupt the reproduction / display of the help screen C, for example, when the mouse 40B is double-clicked or a predetermined key on the keyboard 40A is pressed (steps S21, S25 in FIG. 17). Steps S29, S33, S36 in FIG. 18 and YES in steps S42, S46 in FIG. 19), processing in steps S15, S16 is performed, and then the display returns to the help screen B in step S17 to shift to an input waiting state. .
[0095]
Thereafter, similarly, the reproduction timing of the help data parts is automatically determined by interlocking with the detection results (the state of the mechanism 20A) from the sensors 20B and 20C.
When the processing by the part A is completed, or when the help screen B2 is selected, the part B is reproduced and the help screen C2-1 is displayed. Since part B is help information that prompts the user to pull out the mechanical storage room B, as shown in FIG. 15, character display such as “While pressing the release button ...”, “pull the release lever”, etc. (sound output ) Are sequentially displayed as help screens C2-1, C2-2,... (Step S24).
[0096]
After the display of part B, if the mouse 40B is not double-clicked or the predetermined key on the keyboard 40A is not pressed (NO in step S25), the next help display for part B is entered. It is necessary to confirm that B is pulled out. Therefore, after checking the detection signal from the mechanical storage chamber B sensor attached to the mechanical storage chamber B to confirm that the mechanical storage chamber B has been pulled out (YES determination in step S26), the next help display is displayed. To do.
[0097]
That is, when the operator refers to the help screens C2-1, C2-2,... And the mechanical storage chamber B is pulled out and the mechanical storage chamber B sensor detects the open state, the processing for the part B is completed. After the flag indicating this is set to ON in the memory 48 (step S27 in FIG. 18), the next help information part C is reproduced (step S28).
[0098]
When the process by the part B is completed or when the help screen B3 is selected, the part C is reproduced and the help screens C3-1, C3-2,... Are sequentially displayed (step S28), and the operator is informed. On the other hand, an operation to remove the cash jam from the mechanism α on the upper surface of the mechanism storage chamber B is prompted as help information.
After the display of part C, if the mouse 40B is not double-clicked or the predetermined key on the keyboard 40A is not pressed (NO determination in step S29), the next help display for part C is entered. You need to make sure that the cash jam has been removed. Therefore, after the detection signal from the mechanical α sensor attached to the mechanical α is checked to confirm that the cash jam has been removed (YES in step S30), the next help display is performed.
[0099]
That is, the operator removes the cash jam from the mechanism α with reference to the help screens C 3-1, C 3-2, and the processing for the part C is finished when the mechanism α sensor detects “jam removal”. After the flag indicating that it has been turned ON in the memory 48 (step S31), the next help information part D is reproduced (step S32).
[0100]
In this embodiment, as shown in Table 2, the part D has one of three operations “draw the mechanism β from the mechanism storage chamber B, remove the cash jam, and push the mechanism β into the mechanism storage chamber B and set it”. It is handled as one part. This is because the three operations need to be performed in succession, and there is no point in separating them into separate parts. However, in order to explain the operation in an easy-to-understand manner, in this embodiment, the help data content of part D is divided into two parts D-1 and D-2.
[0101]
Therefore, when the processing by the part C is completed or when the help screen B4 is selected, the part D-1 is first reproduced (step S32), and the mechanical β is transferred from the mechanical storage chamber B to the operator. Prompt the user to retrieve the help information.
If the mouse 40B is not double-clicked or a predetermined key on the keyboard 40A is not pressed after the display of the part D-1 (NO in step S33), the display shifts to the next help display for the part D-2. It is necessary to confirm that the mechanism β is pulled out. Therefore, after checking the detection signal from the mechanical β sensor attached to the mechanical storage chamber B to confirm that the mechanical β has been pulled out (YES determination in step S34), the second part D-2 Is reproduced and displayed (step S35).
[0102]
In the display of this part D-2, the operator is prompted as help information to set the mechanism β in the mechanism storage chamber B after removing the cash jam from the mechanism β. If the mouse 40B is not double-clicked or the predetermined key on the keyboard 40A is not pressed after the display of the part D-2 (NO in step S36), the operation corresponding to the display of the part D-2 is surely performed. Whether or not is confirmed as follows (steps S37 and S38).
[0103]
Since the mechanical β does not operate normally unless it is securely set in the mechanical storage chamber B, first, a detection signal from the mechanical β set sensor is checked to confirm that the mechanical β is set in the mechanical storage chamber B. After confirmation (YES in step S37), the detection signal from the mechanical β sensor is checked to confirm the removal of the cash jam (step S38).
[0104]
If the cash jam of the mechanism β has not been removed reliably (in the case of NO determination in step S38), play the part Z with the content such as “Jam has not been removed. Please try again” Display (step S39), the process returns to step S32, and the content D-1 is reproduced again.
After confirming that the cash jam has been removed in this way (YES in step S38), a flag indicating that the process for part D has been completed is set ON in the memory 48 (step In step S40, the next help information part E is reproduced (step S41 in FIG. 19).
[0105]
When the processing by the part D is completed or when the help screen B5 is selected, the part E is reproduced and the help screens C5-1, C5-2,... Are sequentially displayed (step S41), and the operator is informed. On the other hand, an operation to push the mechanical storage chamber B into the main body is prompted as help information.
After the display of part E, if the mouse 40B is not double-clicked or a predetermined key on the keyboard 40A is not pressed (NO in step S42), the next help display for part E is entered. It is necessary to confirm that B is pushed. Therefore, the detection signal from the mechanical storage chamber B sensor is checked to confirm that the mechanical storage chamber B is pushed in (YES determination in step S43), and then the next help display is performed.
[0106]
That is, the operator pushes in the mechanical storage chamber B with reference to the help screens C5-1, C5-2,... And finishes the processing for the part E when the mechanical storage chamber B sensor detects the closed state. After the flag indicating that is turned ON in the memory 48 (step S44), the part I which is the last help information is reproduced (step S45).
[0107]
When the processing by the parts E is completed or when the help screen B6 is selected, the parts I are reproduced and the help screens C6-1, C6-2,. Since the part I is help information that prompts the user to close the door A on the front surface of the apparatus, as shown in FIG. 15, “wait without turning the key…”, “close the door as it is”, etc. Along with the character display (sound output), the actual video of each operation is sequentially displayed as help screens C6-1, C6-2,... (Step S45).
[0108]
After the display of the part I, if the mouse 40B is not double-clicked or the predetermined key on the keyboard 40A is not pressed (NO determination in step S46), the help guidance is terminated. At this time, the door A is closed. It is necessary to confirm. Therefore, the detection signal from the door A sensor is checked to confirm that the door A is closed (YES in step S47), and the help guidance is terminated.
[0109]
That is, when the operator closes the door A with reference to the help screens C6-1, C6-2,... And the door A sensor detects the closed state, the flag indicating that the process for the part I is finished. Is set to ON in the memory 48 (step S48), a display such as “Restored” is performed on the screen (step S49), and the display on the CRT 42A automatically returns to the work screen A0 (step S50). ).
[0110]
In addition, for the screens B1 to B6 that are actually worked by the operator, since the predetermined flag in the memory 48 is set to ON, the reproduction / display of the help screen C is interrupted and the help screen B is displayed. In this case, the flag is referred to (step S15 in FIG. 16), and special display processing such as gray display is automatically performed on the small screens (B1 to B6) of the parts with the flag ON (step S16). This makes it clear to the operator that the work has already been completed, and the small screen displayed in gray cannot be selected again.
[0111]
As described above, even when the help screens A and B are displayed, when the error handling for the banknote depositing / dispensing machine 20 is completed and the error is recovered, the error is restored by the sensor control unit 20E of the banknote depositing / dispensing machine 20. Detected (YES in steps S13 and S18 in FIG. 16), a message such as “error recovery” is displayed on the currently displayed help screen A or B (step S49 in FIG. 19), and the help screen A or B is displayed. It is erased from the CRT 42A, and the display on the CRT 42A automatically returns to the business screen A0 (step S50).
[0112]
As described above, according to the first embodiment of the present invention, the device itself detects the error recovery and medium replenishment operations, and the reproduction of the help guidance can be automatically advanced in synchronization therewith. Help information can be automatically used without bothering the operator and operation efficiency is greatly improved.
Further, as described above, the function as the operation guidance information reproducing device of the present embodiment is provided in the terminal device, but this terminal device is originally provided in the terminal device for managing the banknote depositing and dispensing machine 20. Therefore, there is no need to newly provide a device for reproducing detailed operation guidance information, and there is an advantage that an accurate operation procedure can be reproduced at low cost.
[0113]
Furthermore, it is possible to display and replay the help information for intermediate and beginners step by step according to the operator's request from a simple help explanation for advanced users, thus forcing the operator to perform inefficient work. In addition, it is possible to efficiently provide level-specific help information to operators at all levels, and operators can perform operations only by efficiently viewing only the necessary information. Can do.
[0114]
Furthermore, when multiple errors and media replenishment requirements occur, the same processing is programmed so that it does not overlap and the processing order can be customized for each user, so the most efficient order Help screens B and C can be displayed.
In addition, an image obtained by visualizing the actual operation procedure with the banknote depositing / dispensing machine 20 viewed from the operator's viewpoint is reproduced and displayed on the help screen C, and at the same time, character information and voice information are also reproduced to enable the multimedia function. By using it, the operator can surely grasp the operation procedure visually and audibly, and can notify the operator of the operation content in an extremely easy-to-understand manner.
[0115]
In the above-described embodiment, the case where the target device for performing operation guidance is a banknote depositing / dispensing machine has been described. However, the present invention is not limited to this, and is similarly applied to other business devices. The same effects as those of the above-described embodiment can be obtained.
In the above-described embodiment, an example in which operation guidance is performed when an error or a medium replenishment requirement occurs has been described. However, when an operator (user) needs an operation guide regardless of whether there is an abnormality, You may make it perform operation guidance similarly to the above-mentioned Example.
[0116]
Further, in the above-described embodiment, the case has been described in which the level of the operator is three levels of advanced, intermediate, and beginner, and the three-level display according to each level is performed. However, the present invention is not limited to this. Instead of the two-stage display, the display may be hierarchically divided into four or more stages.
(B) Description of the second embodiment
FIG. 20 is a block diagram showing the configuration of a system having an operation guidance information reproducing apparatus according to the second embodiment of the present invention. In the second embodiment shown in FIG. It has substantially the same function as the operation guidance information reproducing apparatus described above in one embodiment, and the peripheral device (target device) 60 is managed by this terminal device 50, and some error or the like is detected in this peripheral device 60. When an event occurs, operation guidance (operation guidance information) corresponding to the event is reproduced on the terminal device 50.
[0117]
However, in the second embodiment, the terminal device 50 is connected to a server device (higher-level device; other terminal device, inquiry computer, etc.) 70 via a transmission path 65 constituting a network such as a LAN. Information about the operation guidance to be reproduced and displayed is provided from the operation guidance registration file (database) 71 connected to 70.
[0118]
As shown in FIG. 20, the terminal device 50 of this embodiment includes a processing unit 51, a network connection control mechanism 52, a communication mechanism 53, an input unit control mechanism 54, a display unit control mechanism 55, and an audio output unit control mechanism 56. Configured.
Here, the processing unit 51 performs transmission / reception access to the LAN (transmission path 65) via the network connection mechanism 52, management of the peripheral device 60 via the communication mechanism 53, and the multimedia described above in the first embodiment. It performs substantially the same function as the help control unit 47.
[0119]
The input unit control mechanism 54, the display unit control mechanism 55, and the voice output unit control mechanism 56 are respectively connected between the input unit 57, the display unit 58, the voice output unit 59, and the processing unit 51 connected to the terminal device 50. Interface.
The input unit 57 is for inputting instructions from the operator using, for example, a mouse, a keyboard, and the like. The display unit 58 is a display such as a CRT, for example. The audio output unit 59 reproduces and displays the operation guidance information by voice using, for example, a speaker.
[0120]
On the other hand, the peripheral device 60 of the present embodiment includes a communication mechanism 61, an I / O mechanism 62, and an I / O control mechanism 63. The communication mechanism 61 performs an interface with the terminal device 50, and the I / O mechanism 62 detects a detailed state (operation state, error, etc.) in the peripheral device 60. The I / O control mechanism 63 notifies the terminal device 50 of detailed information in the device 60 detected by the I / O mechanism 63 via the communication mechanism 61.
[0121]
The server device 70 according to the present embodiment includes a network connection control mechanism 72, a communication mechanism 73, and a guidance data support processing unit 74. The network connection control mechanism 72 performs an interface between the LAN (transmission path 65) and the guidance data support processing unit 74, and the communication mechanism 73 provides an interface between the operation guidance registration file 71 and the guidance data support processing unit 74. To do.
[0122]
When the guidance data support processing unit (search unit) 74 receives a request for reading operation guidance from the terminal device 50 via the transmission path 65 and the connection control mechanism 72, the guidance data support processing unit (search unit) 74 stores the operation guidance registration file 71 via the communication mechanism 73. The operation guidance information requested to be retrieved is read out and transferred to the terminal device 50 via the connection control mechanism 72 and the transmission path 65.
[0123]
Note that the operation guidance registration file 71 stores, in advance, data such as video and audio to be reproduced by the terminal device 50 as operation guide information in an external storage device such as a hard disk. In particular, the video data is created by photographing an actual operation method with the peripheral device 60 viewed from the viewpoint of the operator.
Then, the processing unit (reproduction control unit) 51 in the terminal device 50 of the present embodiment determines the status of the peripheral device 60 (detected by the I / O mechanism 62) that changes according to the treatment performed by the operator. 60, and in response to the state of the peripheral device 60, the operation guidance corresponding to the progress of the operation is received from the operation guidance registration file 71 and is sequentially reproduced by the display unit 58 and the audio output unit 59. To control.
[0124]
Next, the operation of the apparatus of the second embodiment configured as described above will be described according to the flowchart shown in FIG. 21 (steps S51 to S65).
When any abnormality occurs in the peripheral device 60 (step S51), the abnormality is detected by the I / O mechanism 62 and detailed error information is acquired (step S52). The acquired error detailed information is notified to the terminal device 50 via the I / O control mechanism 63 and the communication mechanism 61 (step S53).
[0125]
When the error detailed information is acquired via the communication mechanism 53 (step S54), the processing unit 51 of the terminal device 50 selects an operation guide to be reproduced based on the error detailed information (step S55), and selects the selected operation. The server device 70 is requested to read the video and audio data reproduced by the guidance via the transmission path 65 (step S56).
[0126]
When receiving a read request from the terminal device 50, the guidance data support processing unit 74 of the server device 70 searches the operation guidance registration file 71 via the communication mechanism 73, and reads the operation guidance information requested to be read (step S57). ), The data is transferred to the terminal device 50 via the connection mechanism 72 and the transmission path 65 (step S58).
[0127]
Then, when receiving the operation guidance information from the server device 70, the processing unit 51 of the terminal device 50 processes the video data and the audio data included in the operation guidance information into a format that can be actually reproduced (step). S59), the display unit 58 sends the operation guidance information as a video to the display unit 58 and the audio output unit 59 via the display unit control mechanism 55 and the audio output unit control mechanism 56. The guidance information is reproduced and output as voice (step S60).
[0128]
The user performs restoration work or the like in the peripheral device 60 while referring to the operation guidance reproduced by the display unit 58 and the audio output unit 59 (step S61).
When the recovery work for the portion where the operation guidance is reproduced is completed (YES in step S62), the state is detected by the I / O mechanism 62, and the fact that the error recovery processing is completed indicates that the I / O control mechanism 63, the communication mechanism The terminal device 50 is notified via 61 (step S63). If the peripheral device 60 does not notify the completion of the restoration work for the portion where the operation guidance is reproduced, the processing unit 51 of the terminal device 50 reproduces the same operation guidance again.
[0129]
When the processing unit 51 of the terminal device 50 receives a notification of the completion of the restoration work for the portion where the operation guidance has been reproduced, it is determined whether there is an operation guidance to be reproduced next (step S64), and there is no operation guidance to be reproduced. In other words, when all the recovery processes are completed, the reproduction control process by the processing unit 51 is ended. On the other hand, when the recovery process is still in the middle, the operation guide to be reproduced again in the next error recovery process. Is selected (step S65), and the processes of steps S56 to S63 described above are repeated.
[0130]
Hereinafter, similarly, the user repeats the restoration work for the peripheral device 60 while referring to the operation guidance reproduced by the display unit 58 and the audio output unit 59, and returns the peripheral device 60 to the normal state.
As described above, the terminal device 50 reproduces the operation guidance information in conjunction with the state of the peripheral device 60, thereby assisting the operator who actually performs the restoration work on the peripheral device.
[0131]
Further, when the operator needs an operation guide, information indicating that the operation guide is required is input from the input unit 57. The input information is notified to the processing unit 51 via the input unit control mechanism 54. Receiving this information, the processing unit 51 displays a selection screen for inquiring of the operator what kind of operation manual is requested on the display unit 58 via the display unit control mechanism 55.
[0132]
Then, the operator refers to the selection screen displayed on the display unit 58, and selects and designates the necessary operation guidance using the input unit 57. Information on the selected operation guide is notified to the processing unit 51 via the input unit control mechanism 54, and the processing unit 51 selects an operation guide to be reproduced based on the notified operation guide information, and the operation The server device 70 is requested via the transmission path 65 to read video and audio data to be reproduced by guidance. Thereafter, the operation guide requested by the operator is reproduced on the display unit 58 and the audio output unit 59 in the same manner as described above with reference to FIG.
[0133]
As described above, according to the second embodiment of the present invention, information on the recovery state is notified from the peripheral device 60 to the terminal device 50 every time the recovery operation is performed in the peripheral device 60, as in the first embodiment. Since the operation guidance corresponding to the restoration state (that is, the restoration operation stage) is reproduced on the terminal device 50, the necessary operation guidance is automatically reproduced without any special instruction from the user with a mouse or the like. Therefore, the operation efficiency is greatly improved.
[0134]
In addition, since an image obtained by visualizing an actual operation procedure is reproduced and displayed in a state where the peripheral device 60 is viewed from the viewpoint of the operator, it is possible to notify the operator of the operation contents extremely easily.
Further, a client / server system is constructed by using a LAN or the like, and data such as video and audio related to operation guidance can be collectively registered in an operation guidance registration file 71 connected to the server device 70 and shared by each terminal device. Thus, the disk resource of the terminal device (workstation) 50 can be reduced, and there is an advantage that the traffic on the communication path between the terminal devices can be reduced.
[0135]
(C) Description of the third embodiment
FIG. 22 is a block diagram showing a configuration of a multimedia information reproducing apparatus as a third embodiment of the present invention. In the first embodiment, the case has been described in which data to be reproduced is registered as a part, the necessary data parts are searched and combined, and the operation guide information is appropriately created. The apparatus of the third embodiment In the above, parts are formed as described above for arbitrary multimedia information, and a user can create an arbitrary multimedia title by combining the parts.
[0136]
In FIG. 22, reference numerals 81 and 82 denote an image display device (display unit) and an audio playback device (audio output unit) for reproducing multimedia information including image information and audio information, respectively.
Reference numeral 83 denotes a database. This database 83 stores multimedia information in advance in the form of multimedia data parts that are made into parts for each unit corresponding to the information content.
[0137]
The multimedia data parts in the present embodiment are configured as shown in FIG. 23, for example. That is, each multimedia data part stores a unique number for identifying the part as key data, and stores video data for one scene and audio data for one scene. In addition, each multimedia data part has control data, such as the address in the part of the video data and audio data, the length of this part, and the control information regarding the reproduction of the video data and audio data (information for applying special effects, etc. ) Etc. are stored.
[0138]
As shown in FIG. 24, the database 83 is configured by collecting a large number of multimedia data parts having such a configuration.
In addition, the address of the multimedia information and the playback order can be designated simply by storing the key data at the head of each multimedia data part in the storage medium (sequence data storage device 91 to be described later). Yes. A file obtained by storing the key data in a storage medium and making it a file is called a sequence data file, and has a structure as shown in FIG. 25, for example.
[0139]
In FIG. 22, reference numeral 84 denotes an instruction for the user to input multimedia data parts in the database 83, for example, an input unit such as a mouse or a keyboard. Reference numeral 85 denotes a sequence data creation / update program (sequence A ROM for storing a data creation means) 86 and a sequence data reproduction program (sequence data reproduction means) 87.
[0140]
The programs 86 and 87 stored in the ROM 85 actually operate on a CPU (not shown), and the sequence data creation / update program 86 operates according to flowcharts described later with reference to FIGS. In order to determine the playback order of a plurality of multimedia data parts in the database 83 in accordance with an instruction from, a sequence data file including key data designating each multimedia part is created, and the sequence data storage device 91 Is set and stored.
[0141]
The sequence data reproduction program 87 operates according to a flowchart described later with reference to FIG. 32. Upon receiving an instruction to start reproduction from the input unit 84, the sequence data reproduction program 87 is created by the sequence data creation update program 86 and stored in the sequence data storage device 91. According to the sequence data file, a plurality of multimedia data parts are read from the database 83, and the plurality of multimedia data parts are sequentially reproduced by the image display device 81 and the sound reproducing device 82 by the reproduction processing unit 88.
[0142]
Reference numeral 88 denotes a reproduction processing unit. The reproduction processing unit 88 processes various information notified from the sequence data creation / update program 86 and the sequence data reproduction program 87 to create image data and audio data. In addition to the function of transmitting and reproducing the audio data to the image display device 81 and the audio reproducing device 82, it also has the function of accessing the sequence data storage device 91 to write and read the sequence data file. .
[0143]
Note that 89 is a RAM, and 90 is a register. These RAM 89 and register 90 are used during the processing operation of the reproduction processing unit 88 and are used to temporarily store various data.
Next, the operation of the apparatus according to the third embodiment configured as described above will be described with reference to FIGS.
[0144]
In this embodiment, normally, as shown in FIG. 26, processing by each program is executed in the order of processing by the sequence data creation / update program 86 (step S69) and processing by the sequence data reproduction program 87 (step 70). .
The scenario of the sequence data creation / update program 86 is developed as shown in FIG. In this scenario, first, a program that prompts the user to select an arbitrary multimedia data part is reproduced (step S71), then process A (step S72; see FIG. 28), and process B (step S73; FIG. 29). And the process C (step S74; see FIG. 30) is continuously executed, and these processes A, B, and C are repeated until the input of a series of data parts is completed. Thereafter, processing D (step S75; see FIG. 31) is executed, and processing by the sequence data creation / update program 86 is terminated.
[0145]
In the process A, as shown in FIG. 28, the user selects and inputs an arbitrary multimedia data part through the input unit 84, accepts the input (step S76), and plays the key data of the selected multimedia data part. Once stored in the register 90 through the processing unit 88 (step S77).
In the process B, as shown in FIG. 29, the name of the selected multimedia data part is displayed on the screen of the image display device 81 so that the user can recognize that some multimedia data part has been selected in the process A. It is for displaying. That is, first, each information (display character string, display coordinate, font / point, character color) to be displayed is received from the sequence data creation / update program 86 (steps S78 to S81). Thereafter, characters indicating the names of the multimedia data parts are displayed on the screen of the image display device 81 through the reproduction processing unit 88 (step S82).
[0146]
The process C is for transferring the key data temporarily stored in the register 90 in the process A to the RAM 89 as sequence data as shown in FIG. 30 (input result transfer; step S83). The data transferred to the RAM 89 becomes order information when the sequence data reproduction program 87 reproduces a multimedia title arbitrary by the user. This is sequence data, and the file is a sequence data file.
[0147]
In process D, as shown in FIG. 31, when the user is prompted to input the name of the sequence data file created this time and the sequence data file name is input from the input unit 84 (step S84), it is stored on the RAM 89. The sequence data file is transferred and stored in the sequence data storage device 91 together with the file name through the reproduction processing unit 88 (step S85).
[0148]
When the execution of the sequence data creation / update program 86 is completed as described above, the user can arbitrarily execute the sequence data reproduction program 87. The sequence data reproduction program 87 is developed as shown in FIG.
That is, first, a plurality of sequence data files stored in the sequence data storage device 91 are searched, and the user is prompted to select an arbitrary sequence data file.
[0149]
When the sequence data file is selected (step S86), the selected sequence data file is read from the sequence data storage device 91 into the RAM 89 (step S87), and then the corresponding multi data is selected based on the key data in the sequence data file. A media data part is searched from the database 83 (step S88).
[0150]
The retrieved data is read into the RAM 89 through the reproduction processing unit 88 (step S89), and the image data and audio data are reproduced by the image display device 81 and the audio reproduction device 82 (step S90).
The processes in steps S88 to S90 are executed for all the key data of one sequence data file. When the processes for all the key data are finished (YES in step S91), the process by the sequence data reproduction program 87 is finished.
[0151]
Now, an operation example by the apparatus of the third embodiment will be described more specifically with reference to FIG. The multimedia title shown in FIG. 33 is created for the purpose of being installed in a customer counter of a travel company, and allows customers to arbitrarily select a visiting city, a company of boarding aircraft, and a sightseeing spot to visit. It is possible to reproduce and display multimedia information that explains the above. The progress of the multimedia title shown in FIG. 33 is based on the flowcharts shown in FIGS.
[0152]
First, when the multimedia title of this embodiment is started, a screen as shown in FIG. 33A is displayed on the image display device 81. In the title, two types of menus “CREAT (execution of creation update program)” and “PLAY (execution of reproduction program)” are displayed. Here, “CREATE” is first selected, and the sequence data creation / update program 86 is executed.
[0153]
In response to the selection of “CREATE”, an image and sound are output, the program is reproduced, and a screen for selecting a visited city is displayed as shown in FIG. At this time, if a user designates a certain location on the screen, the user can view a list of features (main tourist spots, highlights, etc.) based on multimedia information that can be used as a reference when determining the city to visit. It has become. When the visited city is selected, process A in FIG. 28 is executed, and the input result is temporarily stored in the register 90. In FIG. 33B, Paris is selected as the visited city.
[0154]
When the visiting city is selected, the process B in FIG. 29 and the process C in FIG. 30 are executed, and the input result is displayed on the screen as shown in FIG. As transferred.
Next, as shown in FIG. 33 (d), a screen for selecting an aircraft company to be used is displayed. At this time, the user can view a list of features (charges, in-flight meal menus, special services, etc.) based on multimedia information, which is helpful when deciding on an airline, by specifying a location on the screen. It is like that. When an airline is selected, processing A is executed as described above, and the input result is temporarily stored in the register 90. In FIG. 33 (d), Japan Airlines is selected.
[0155]
When an airline is selected, processing B and processing C are also executed, and as shown in FIG. 33E, the input result is displayed on the screen and the input result is transferred to the RAM 89 as a sequence.
Next, as shown in FIG. 33 (f), a screen for selecting a sightseeing spot to visit is displayed. At this time, if the user designates a certain part of the screen, the user can view the sightseeing spot information (highlights, expenses, time, etc.) based on multimedia information, which is helpful when deciding the sightseeing spot. It has become. When a sightseeing spot is selected, the process A is executed as described above, and the input result is temporarily stored in the register 90. In FIG. 33 (f), the Eiffel tower is selected.
[0156]
When a sightseeing spot is selected, processing B and processing C are also executed, and as shown in FIG. 33G, the input result is displayed on the screen and the input result is transferred to the RAM 89 as a sequence.
When selection of all items is completed as described above, process D in FIG. 31 is executed, and a screen for inputting the file name of the created sequence data is displayed as shown in FIG. The When an arbitrary file name is input and “Save” is selected, the sequence data file held in the RAM 89 is transferred to and stored in the sequence data storage device 91 as a sequence data file having the corresponding file name.
[0157]
In this way, when the execution of the creation / update program 86 is finished, the display state on the image display device 81 returns to the original selection menu screen as shown in FIG. On the screen, the user selects “PLAY” and executes the sequence data reproduction program 87.
At this time, the processing shown in FIG. 32 is executed, and as shown in FIG. 33 (j), all the sequence data file names (indicated here by extension .SQC as an example) in the sequence data storage device 91 are retrieved and displayed. Is displayed. The user selects arbitrary sequence data from the display. The selected sequence data file is read from the sequence data storage device 91 to the RAM 89.
[0158]
Then, the multimedia title is reproduced based on the sequence data read into the RAM 89. In this example, a multimedia data part explaining the highlights of Paris, a multimedia data part explaining the service of Japan Airlines, and a multimedia data part explaining the Eiffel Tower are sequentially displayed in the image display device 81 and the audio playback device 82. Playback output.
[0159]
In this way, the user can efficiently view only the arbitrarily selected multimedia information.
As described above, according to the third embodiment of the present invention, a user who does not know a method for creating a multimedia title can connect arbitrary multimedia data parts without being aware of the program and perform secondary processing. A multimedia title can be created, and the user has an advantage that only necessary information can be viewed efficiently.
[0160]
In addition, since sequence data consisting of key codes can be stored in a portable small-capacity storage medium and data can be easily delivered, multimedia titles can be made more accessible and convenient for users. It greatly contributes to the spread of information playback devices.
In the above-described third embodiment, the case of a multimedia title created for the purpose of being installed in a customer service counter of a travel agency has been described. However, the present invention is not limited to this, and the various multi-titles are not limited thereto. When media information is reproduced, it is applied in the same manner as described above, and the same operational effects as in the above-described embodiment can be obtained.
[0161]
【The invention's effect】
As described above in detail, according to the multimedia information reproducing method and apparatus of the present invention, when a user arbitrarily selects a multimedia data part created in advance, each selected part according to the reproduction order of each part. Is automatically reproduced, so that it is possible to easily create and reproduce a multimedia title composed only of information to be reproduced in a reproduction form in accordance with a user's request, and to efficiently view only necessary information.
[0162]
By creating sequence data in an interactive format with the user, even a user who does not know how to create a multimedia title can easily create a multimedia title, and only necessary information can be used efficiently.
In addition to selecting one part for each scene, it is very easy to create multi-scene multimedia titles. By using control data, special effects can be easily applied when playing each part. is there.
[Brief description of the drawings]
FIG. 1 is a principle block diagram of related technology of the present invention.
FIG. 2 is a principle block diagram of a related technique of the present invention.
FIG. 3 is a principle block diagram of a related technique of the present invention.
FIG. 4 is a principle block diagram of a related technique of the present invention.
FIG. 5 is a principle block diagram of the present invention.
FIG. 6 is a block diagram showing a configuration of an operation guidance information reproducing apparatus as a first embodiment of the present invention.
FIG. 7 is a schematic longitudinal sectional view showing a configuration example and a sensor arrangement example of a target device (banknote depositing and dispensing machine) in the first embodiment.
FIG. 8 is a diagram illustrating an error code setting screen according to the first embodiment.
FIG. 9 is a diagram illustrating a part setting screen according to the first embodiment.
FIG. 10 is a diagram showing a part operation order setting screen according to the first embodiment.
FIG. 11 is a diagram showing a relationship of part codes in the first embodiment.
FIG. 12 is a diagram showing a help data parts table of the first embodiment.
FIG. 13 is a diagram showing an address conversion table of the first embodiment.
FIG. 14 is a flowchart for explaining an overall flow of help information reproduction processing according to the first embodiment;
FIG. 15 is a flowchart specifically illustrating a hierarchical screen display example according to the level of the operator in the first embodiment along the flow of actual processing.
FIG. 16 is a flowchart for explaining a reproduction processing procedure of multimedia help information in the first embodiment;
FIG. 17 is a flowchart for explaining a multimedia help information reproduction process procedure according to the first embodiment;
FIG. 18 is a flowchart for explaining a reproduction processing procedure of multimedia help information in the first embodiment.
FIG. 19 is a flowchart for explaining a multimedia help information reproduction processing procedure according to the first embodiment;
FIG. 20 is a block diagram showing a configuration of a system having an operation guidance information reproducing apparatus as a second embodiment of the present invention.
FIG. 21 is a flowchart for explaining the operation of the second embodiment;
FIG. 22 is a block diagram showing a configuration of a multimedia information reproducing apparatus as a third embodiment of the present invention.
FIG. 23 is a diagram showing a configuration of multimedia data parts of the third embodiment.
FIG. 24 is a diagram showing the structure of a multimedia database according to the third embodiment.
FIG. 25 is a diagram showing a structure of a sequence data file according to the third embodiment.
FIG. 26 is a flowchart for explaining the operation of the third embodiment;
FIG. 27 is a flowchart for explaining the operation of the third embodiment;
FIG. 28 is a flowchart for explaining the operation of the third embodiment;
FIG. 29 is a flowchart for explaining the operation of the third embodiment;
FIG. 30 is a flowchart for explaining the operation of the third embodiment;
FIG. 31 is a flowchart for explaining the operation of the third embodiment;
FIG. 32 is a flowchart for explaining the operation of the third embodiment;
FIGS. 33A to 33K are diagrams showing specific display examples in order to explain the operation of the third embodiment.
[Explanation of symbols]
1A to 1C Playback control unit
2 Playback section
3 Target device
4 Database
5 Sensor
6 Input section
7 Search part
8 Order determination part
11 Display
12 Audio output unit
13 Database
14 Input section
15 Sequence data creation means
16 Sequence data reproduction means
20 cash deposit and withdrawal machine (target device)
20A Mecha
20B, 20C sensor
20D Mechanical operation controller
20E Sensor control unit
20F banknote deposit and withdrawal machine controller
20G error information storage unit
21 Deposit counter
22 Deposit Identification Department
23 Front and back inversion part
24A-24C Temporary holding part
25 Reject separation transport path
26 Rejection mouth
27 bill cassette
28 First stacker
29 Second stacker
30 Lower transfer section
31 Withdrawal identification part
32 Withdrawal outlet
33 Reject box
34 Power supply unit
35 Drive motor
40 Input section
40A keyboard
40B mouse
40C input controller
41 User interface controller
42 Playback unit
42A CRT (display unit)
42B Speaker (Audio output unit)
42C Multimedia information display / output controller
43 Multimedia database
44 Error information registration control unit
45 Error information storage
46 Multimedia Information Search Control Unit (Search Unit)
47 Multimedia Help Control Unit (Playback Control Unit, Order Determination Unit)
48 Flag memory
50 terminal device (operation guidance information reproducing device)
51 Processing Unit (Reproduction Control Unit)
52 Network connection control mechanism
53 Communication mechanism
54 Input unit control mechanism
55 Display control mechanism
56 Audio output control mechanism
57 Input section
58 Display section (playback section)
59 Audio output unit (playback unit)
60 Peripheral devices (target devices)
61 Communication mechanism
62 I / O mechanism
63 I / O control mechanism
65 Transmission path (LAN)
70 Server device (host device)
71 Operation guidance registration file (database)
72 Network connection control mechanism
73 Communication mechanism
74 Guidance data support processing part (search part)
81 Image display device (display unit)
82 Audio playback device (audio output unit)
83 Database
84 Input section
85 ROM
86 Sequence data creation update program (sequence data creation means)
87 Sequence data reproduction program (sequence data reproduction means)
88 Playback processing section
89 RAM
90 registers
91 Sequence data storage device

Claims (4)

A multimedia information reproducing method for reproducing multimedia information including image information and audio information in order to guide an operation procedure according to an error type,
The multimedia information is in the state of multimedia data parts that are converted into parts for each unit according to the information content , and each multimedia data part includes key data unique to each multimedia data part and video for one scene. Data and audio data for one scene, the address of the video data and audio data in the multimedia part, the length of the multimedia part, and special effects when reproducing the video data and audio data In a state having control data including control information, it is stored in advance in a database,
Creates sequence data consisting of key data specifying each multimedia part for each type of error in order to determine the playback order of any multimedia data parts in the database in accordance with user instructions. And
According to the sequence data according to the type of error that has occurred, a plurality of screens showing a series of work flows for recovering the error are displayed in the order of operation, and one of the plurality of screens is selected. A multimedia information reproducing method, wherein multimedia data parts for operations corresponding to a selected screen are read from the database and sequentially reproduced.   2. The multimedia information reproducing method according to claim 1, wherein the sequence data is created in an interactive format with the user. Multimedia information reproducing apparatus having a display unit for reproducing image information and an audio output unit for reproducing audio information in order to reproduce multimedia information including image information and audio information and guide an operation procedure according to the type of error Because
The multimedia information is in the state of multimedia data parts that are converted into parts for each unit according to the information content , and each multimedia data part includes key data unique to each multimedia data part and video for one scene. Data and audio data for one scene, the address of the video data and audio data in the multimedia part, the length of the multimedia part, and special effects when reproducing the video data and audio data A database stored in advance in a state having control data including control information ;
An input unit for inputting instructions necessary for reproducing multimedia data parts in the database;
In order to determine the playback order of a plurality of multimedia data parts in the database in accordance with an instruction from the input unit, sequence data including key data designating each multimedia part is determined for each error type. Sequence data creation means to create;
In accordance with sequence data corresponding to the type of error that occurred in the sequence data created by the sequence data creation means, a plurality of screens showing a series of work flows for recovering the error are displayed in the order of operation, When one of the plurality of screens is selected by the input unit, a multimedia data part for an operation corresponding to the selected screen is read from the database, and the plurality of multimedia data parts are displayed on the display unit and A multimedia information reproducing apparatus comprising sequence data reproducing means for sequentially reproducing the audio output unit. The sequence data creation means reproduces information necessary for creating sequence data by the display unit and the audio output unit, receives an instruction input from the input unit by a user who refers to the information, and receives the sequence data. The multimedia information reproducing apparatus according to claim 3, wherein:

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