JP3307672B2 - Telephone answering education device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention is used for telephone response training which is conducted as one of the trainings for salesmen and the like.
The present invention relates to a telephone response education device for listening to a model example of an actual call by a lecturer or the like.

[0002]

2. Description of the Related Art In general, telephone response training is mainly performed by a printing method such as a training manual. However, with the manual method, the training tended to be uniform. For example, just practicing by reading typed sentences can result in awkward response, lack of applicability, and sticky reading in conversations, which do not convey each other's emotions Maybe it was. Therefore, conventionally, a training method using a telephone was actually required.

[0003]

By the way, if an actual telephone is to be trained using a general telephone,
Instructors and trainees can perform training only one-on-one, and it is difficult to train a plurality of trainees at a time.

Further, if there is a facility such as an LL classroom for language learning, one instructor can train a large number of students at the same time, but the facility cost is high and it is determined that the facility is installed. There was a problem that the training could be conducted only in the place where it was. Also, the number of people who can be trained at one time is limited by the equipment.

As a relatively simple method of training a telephone response, a telephone call signal is extracted from signal lines L1 and L2 of telephone T via a capacitor or the like as shown in FIG. Then, it is conceivable that the call signal is output as voice by the speaker S. Further, by providing a plurality of the amplifiers A and the speakers S, a large number of recipients can listen to a telephone call made by the instructor at a time.

[0006] However, such equipment also requires wiring and the like, so it is difficult to move the equipment, and a place for training is determined. Further, in the above facilities, since the output level is different between the transmission and reception of the call signal taken out from the signal line of the telephone T, the apparatus becomes complicated in order to equalize the sound volume of the transmission and the reception. I will.

[0007] The present invention has been made in view of the above circumstances, and relates to a telephone answering training apparatus capable of easily performing telephone answering training irrespective of the training place, the number of trainees, and the like. is there.

[0008]

SUMMARY OF THE INVENTION A telephone response training apparatus according to the present invention comprises a telephone having an external output terminal (for example, an external recording output terminal), and a plurality of listening means for listening to a telephone call by the telephone. A telephone response education device comprising: an analog-to-digital converter and an infrared
A transmission unit for wirelessly transmitting the telephone call as a signal, the plurality of listening units each receiving a signal transmitted from the transmission unit , an infrared receiving unit and a digital transmission unit.・ Equipped with an analog converter
A receiving unit has an amplification unit that amplifies the received signal, the amplified signal; and a sound conversion unit for converting the speech, hearing
The solution to the above-mentioned problem is that only the wiping is possible and the movability is provided .

[0009]

[0010]

According to the above arrangement, A to the external output terminal of the telephone
By connecting the transmission means and a analog-to-digital conversion unit and the infrared transmission section, call by telephone infrared
Since it is transmitted around the telephone as a radio signal by transmission, it is only possible to listen to the area where the radio signal reaches.
If you arrange listening means provided movably ,
The telephone call can be output as voice at the position where the listening means is arranged, and it can move freely within the range where the radio signal can reach and listen.
Ru can be taken. Also, any number of listening means can be installed within the range of the radio signal , and
You can move without obstacles .

In addition, the telephone response training apparatus can be installed by simply connecting the transmitting means to the telephone and arranging the listening means around the transmitting means, and it is necessary to connect wiring to each listening means. Absent. Therefore, the telephone answering education device can be easily installed as long as there is a telephone line terminal, and the telephone answering training place is not selected.

[0012]

An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a schematic diagram for explaining a telephone response education device of this embodiment. As shown in FIG. 1, the telephone response education device includes a telephone 2 having an external output terminal 1;
It comprises a transmitting means 3 connected to the external output terminal 1, and listening means 4 arranged around the transmitting means 3.

The telephone answering training apparatus of this embodiment is
The instructor uses the telephone 2 to make a telephone call as an example of telephone reception, and the trainee listens to this through the listening means 4 to educate the telephone reception.

The telephone 2 is a well-known telephone, and is provided with an external output terminal 1 for connecting a recorder or the like to the telephone 2. The telephone 2 is connected to a telephone line.

The transmitting means 3 converts the audio signal into a digital signal by an AD converter (not shown) which converts an analog audio signal into a digital signal, and converts the digital signal into an infrared digital signal from the light emitting section 5. Output.

The listening means 4 include a light receiving section 6 for receiving the infrared digital signal, a DA converter (not shown) for converting the digital signal into an analog signal, and an amplifying section for amplifying the converted analog signal. (Not shown) and a speaker unit 7 for outputting an analog signal as sound. Also, a plurality of listening means 4 are arranged within a range in which the infrared digital signal transmitted from the light emitting section 5 can be received. The arrangement position of the listener means 4, the possible range receive the infrared digital signals, where placeable der any time is, can easily be moved
Oh Ru.

For example, in a lecture room where a plurality of desks and chairs for students are arranged, when conducting a training, the telephone 2 and the transmitting means are arranged on the stage where the lecture is given, and one is placed on each desk. It is possible to arrange the listening means one by one.

When using the above-described telephone response training apparatus, first, the telephone response training apparatus is installed at a place where the training is conducted. In this case, a telephone 2 having an external output terminal 1 is connected to a telephone line terminal (not shown). Next, the transmitting means 3 is connected to the external output terminal 1. The listening means 4 are arranged at arbitrary positions for each student or for each group of students. This completes the installation of the telephone response training device. When a telephone 2 having an external output terminal 1 (for example, an external recording output terminal or the like) is provided in a training room or the like, the telephone can be used as it is.

In the training using the telephone response training apparatus, as an example, the lecturer uses the telephone 2 to make a call with a third party, and the trainee listens to the call using listening means. It is also possible to make any student make a call using the telephone 2, and make the remaining students hear the call by means of the listening means 4 to judge the disadvantages and advantages of the call. Training can be conducted in response to

As described above, the telephone response training device can be easily installed anywhere in a room having a telephone line. Since the listening means 4 can be installed anywhere within the range of the signal of the transmitting means 3, the listening means 4 can be installed at an arbitrary position regardless of the shape, size, arrangement of desks and the like of the room where the training is conducted. Can be installed.

Therefore, the telephone response training apparatus can be easily moved, can be trained anywhere as long as there is a telephone line, and can be easily changed by changing the number of listening means regardless of the number of students. Can respond. Further, the telephone response training apparatus does not use any wiring except for the connection between the telephone line and the telephone 2 and the connection between the telephone 2 and the transmission means 3, that is, the transmission means 3 and each of the listening means 4 are wired. Since they are not connected, they can be easily installed as described above and can be easily formed.

In the above embodiment, the wireless communication is performed by using the infrared digital signal. However, the wireless communication may be performed by radio waves, and the signal may be digital or analog. Further, in the above-described embodiment, the conversion of the signal into the sound by the listening means 4 is performed using the speaker, but a configuration using headphones may be employed.

[0023]

As described in detail above, the telephone answering training apparatus of the present invention can be easily installed in any place having a telephone line, and can be used for actual telephone answering. Can provide training.

Further, the telephone response training apparatus can be used regardless of the shape and size of the room to be installed, the number of students, and the arrangement position of desks and the like. In addition, the telephone answering education device can be easily moved to any place and can be easily organized.

[Brief description of the drawings]

FIG. 1 is a schematic diagram showing a telephone response education device of the embodiment.

FIG. 2 is a drawing for explaining the conventional example, and is a schematic view showing a telephone response training apparatus.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 External output terminal (output terminal for external recording) 2 Telephone 3 Transmission means 4 Listening means 5 Light emitting part 6 Light receiving part 7 Speaker part (voice conversion part)

Continuation of front page (58) Fields investigated (Int. Cl. ⁷ , DB name) G09B 19/00 G09B 19/24 G09B 5/04 G09B 5/10 H04M 11/00 H04M 1/00

Claims (1)

(57) [Claims] 1. A telephone response training apparatus comprising: a telephone having an external output terminal; and a plurality of listening means for listening to a call made by the telephone, wherein the external output terminal has an analog / digital converter. And red
An external line transmitting unit, a transmitting unit that wirelessly transmits the telephone call as a signal is connected, and the plurality of listening units each receive a signal transmitted from the transmitting unit , an infrared receiving unit and a digital unit.・ Ana
A receiving unit having a log converting unit, an amplifying unit for amplifying a received signal, and an audio converting unit for converting the amplified signal into audio are provided so that only listening is possible and the mobile unit is movable.
A telephone response education device, which is provided in Noh .