JP3020366B2 - Busy incoming call control method using calling ID - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a communication system in which a plurality of terminals accommodated in a communication network via a switching device receive an incoming call from one originating terminal to another terminal via the switching device. When the called terminal is busy, from among a plurality of telephone services provided for the called side that can be provided to the calling side terminal,
The present invention relates to a busy incoming call control method using a calling ID in which a desired one is selected on the receiving side terminal side and provided to the calling side terminal.

[0002]

2. Description of the Related Art Conventionally, in telephone exchange systems and the like,
There is already a technology for displaying a calling ID (calling terminal number) on the receiving terminal when there is an incoming call from the calling terminal to the receiving terminal and the receiving terminal is not busy at that time. A technology has been developed in which the incoming call during a call is selected from a plurality of services provided during the call on the called side on the called terminal side, and the desired service is guided to the selected service and controlled. Did not.

[0003]

SUMMARY OF THE INVENTION According to the present invention, in a telephone exchange system or the like, when a call is received from a calling terminal to a called terminal, and when the called terminal is busy, the incoming call to the called terminal is A service using a calling ID that allows the called terminal to select a desired service on the called terminal from the plurality of services provided during the talking on the called side, and to guide and control the selected service. It is an object of the present invention to provide a medium incoming call control system.

[0004]

In order to achieve the above object, according to the present invention, among a plurality of terminals accommodated in a communication network via a switching device, a certain originating terminal transmits a signal to another terminal via the switching device. When there is an incoming call on the terminal and the receiving side terminal is busy, a desired one of a plurality of telephone services provided for the receiving side during the call that can be provided to the calling side is received. in busy incoming call control system using caller ID which is adapted to provide to the originating terminal by selecting the side of the side terminal;
Connect the service control device to the switching device,
A desired service to be provided to the service control device.
Connect additional service execution devices required for
I decided to continue.

[0005]

When there is an incoming call from the originating terminal to the receiving terminal via the switching device, and the switching device confirms that the receiving terminal is busy at that time, the switching device confirms the fact and the incoming call. The service control device notifies the service control device of a calling ID which is the number of the calling terminal for the call, and the service control device notifies the called terminal of the presence of the incoming call and the calling ID for the incoming call.

[0006] Receiving the call, the receiving terminal indicates on the display unit of the receiving terminal that there is an incoming call, and its calling ID.
Is displayed, and a menu of selectable services to be provided for the incoming call is displayed, and the callee recognizes that there is an incoming call and its calling ID by these displays, and selects the service desired by the callee. A selection is made from the menu, and the result of the selection is input from the input unit of the called terminal.

[0007] Then, the called terminal notifies the service control device of the service selected by the called party, and the service control device having received the notification notifies the service control device of the switching device or the additional device according to the notified service type. And instruct the specific service execution device to execute the service, and the switching device or the additional service execution device executes the specified service accordingly. Choosing and connecting additional service execution devices
Can provide any desired service and is easy to use.
There is an advantage that it is.

[0008]

FIG. 1 is a block diagram showing an embodiment of the present invention. In the figure, 1 is a service control device, 2 is a switching device, 3 is a voice storage device which is an additional service execution device, 4 and 5 are terminal devices, and 6 and 7 are components constituting the switching device 2. Reference numeral 6 denotes an exchange control unit, and 7 denotes an exchange unit. Reference numerals 8 to 11 denote elements constituting the terminal device 4, 8 is a control unit, 9 is a display unit, 10 is an input unit, and 11
Is a communication unit. The terminal device 5 has the same configuration.

[0009] The circuit operation will be described below by taking as an example a case where an incoming call is received to the terminal device 4 when the terminal device 4 is busy.

In FIG. 1, when the switching unit 7 recognizes that there is an incoming call to the terminal device 4 and the terminal device 4 is busy at that time, the switching unit 7 notifies the switching control unit 6 of the fact. In addition to the notification, the caller ID of the incoming call is notified. In response to this, the switching control unit 6 notifies the service control device 1 of the fact and the calling ID of the incoming call.

The service control device 1 notifies the control unit 8 of the terminal device 4 that there is an incoming call and also notifies the calling ID of the incoming call. The control unit 8 receives this,
Indicating that there is an incoming call on the display unit 9 and calling ID
Is displayed, and a menu of selectable services for guiding the incoming call is displayed. The called party can recognize that there is an incoming call and its calling ID from these displays.

Therefore, the called party can select a service to guide the incoming call according to his / her call state and the calling party, and inputs the fact from the input unit 10 and notifies the control unit 8. . The control unit 8 notifies the service control device 1 of the service selected by the called party. The service control device 1 receives this, and according to the service selected by the called party,
It instructs the exchange control unit 6 or the voice storage device 3 to execute the service. In response to this, the exchange control unit 6 or the voice storage device 3 executes the service.

As services, an "interruption service", a "transfer service", a "voice mail service" and the like can be considered, but the execution principle is the same for other additional services. Therefore, an example of execution of the above three services will be described below.

When the "interrupt service" is selected by the called party, the service control device 1 instructs the exchange control unit 6 to execute the service. The switching control unit 6 instructs the switching unit 7 to disconnect or temporarily suspend the call that the terminal device 4 is talking on, and to connect the incoming call to the terminal device 4. In response to this, the switching unit 7 disconnects or temporarily suspends the call in which the terminal device 4 is talking, and connects the incoming call to the terminal device 4.

When the “transfer service” is selected by the called party, the service control device 1 instructs the exchange control unit 6 to execute the service. The exchange control unit 6 instructs the exchange unit 7 to call the transfer destination terminal device registered in advance therein. In response to this, the switching unit 7 calls the designated terminal device and connects it. For example, when the transfer destination is registered as the terminal device 5, the exchange unit 7 calls the terminal device 5.

When the "voice mail service" is selected by the called party, the service control device 1
At the same time, the exchange control unit 6 is also instructed to execute the service. The exchange controller 6 sends the incoming call to the voice storage 3
To connect to. The switching unit 7 receives the call and connects the incoming call to the voice storage device 3. Voice storage device 3
Records a message from the caller.

[0017]

As described above, according to the present invention, when an incoming call is received during a call, the caller ID of the incoming call is recognized, and the call state and the caller ID of the called party are recognized. Accordingly, an incoming call can be guided to a service desired by the called party from among services such as an interruption service, a transfer service, and a voice mail service. Add more
By selecting and connecting to a dynamic service execution device
Offers the desired service and is easy to use.
There is a point.

[Brief description of the drawings]

FIG. 1 is a block diagram showing one embodiment of the present invention.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Service control apparatus, 2 ... Exchange apparatus, 3 ... Voice storage apparatus which is an additional service execution apparatus, 4, 5 ... Terminal apparatus, 6 ... Exchange control part, 7 ... Exchange part, 8 ... Control part, 9 ... Display unit, 10 ... input unit, 11 ... communication unit

Continuation of front page (56) References JP-A-4-252648 (JP, A) JP-A-3-71769 (JP, A) JP-A-4-276962 (JP, A) JP-A-2-256358 (JP) , A) (58) Field surveyed (Int. Cl. ⁷ , DB name) H04M 3/42

Claims (1)

(57) [Claims] 1. An incoming call from a certain originating terminal to another terminal via an exchange device among a plurality of terminals accommodated in a communication network via an exchange device, and the incoming call terminal During a call, the receiving terminal selects one of a plurality of telephone services provided for the receiving terminal during the call that can be provided to the calling terminal, and selects the desired one for the calling terminal. This is a method of controlling a busy incoming call using a calling ID which is provided, and is provided when a service control device is connected to the switching device.
Then, the service control device is provided with a desired service to be provided.
Additional service execution device required depending on service type
Is connected to the called terminal via the switching device, and the switching device confirms that the called terminal is busy at that time. And a calling ID, which is the number of the calling terminal for the incoming call, to the service control device, and the service control device notifies the called terminal that there is an incoming call and the calling ID for the incoming call.
D, upon receiving the notification, the receiving terminal displays on the display unit of the receiving terminal that there is an incoming call and its calling ID.
Is displayed, and a menu of selectable services to be provided for the incoming call is displayed, and the callee recognizes that there is an incoming call and its calling ID by these displays, and selects the service desired by the callee. When the user selects from the menu and inputs the selected result from the input unit of the called terminal, the called terminal notifies the service control device of the service selected by the called party, and receives the service. The control device instructs the switching device or the additional service execution device to execute the service according to the notified type of the service, and accordingly, the switching device or the additional service execution device sets the specified service. A busy incoming call control method using a calling ID, wherein the calling ID is executed.