JP2657421B2 - Communication waiting information display method and apparatus - Google Patents

Description

Description: BACKGROUND OF THE INVENTION The present invention relates to a communication waiting information display method and an apparatus therefor, and in particular, in a system in which a terminal and a processing device are connected to a communication line, an operation command is issued to the terminal. The present invention relates to a communication wait information display method and apparatus suitable for displaying an image of a response time from when an input is made to when a processing result is obtained.

[Conventional technology]

Conventionally, in a system such as a cash dispenser, in which a terminal and a host computer are connected via a communication line and information is exchanged between the terminal and the host computer, Japanese Patent Application Laid-Open No. 63-60647 As described in the official gazette,
A method of monitoring the answer back time for the host computer is adopted. That is, when an operation is performed by the operator, a response waiting time until a processing result in response to the operation is obtained is measured, and when the waiting time exceeds an allowable time, the operator is notified of the fact. Things have been suggested.

[Problems to be solved by the invention]

However, in the above-mentioned prior art, no consideration is given to notifying the operator of a value close to the actual response time, but merely indicating that the allowable waiting time for response has elapsed. There is a problem of giving anxiety about locking. That is, there is anxiety that it is not known whether or not the processing result is actually obtained, or that it is difficult to know how much time remains until the processing result is obtained.

SUMMARY OF THE INVENTION An object of the present invention is to provide a communication waiting information display method and apparatus capable of displaying an image of a response time closer to an actual response time.

[Means for solving the problem]

In order to achieve the above object, as a first method, guidance information on an operator's operation procedure is displayed as an image on a terminal screen, and an operation instruction by an operator's operation is input to the terminal. From the terminal to the main processing unit, the processing result by the main processing unit is input to the terminal, and the processing result is displayed on the terminal screen as an image. Communication wait information display method for sequentially storing history data for each operation command, statistically processing the history data in response to the subsequent operation command, and displaying a predicted value of the response time on the screen of the terminal based on the processing result. Is adopted.

As a second method, guidance information on the operation procedure of the operator is displayed on the screen of the terminal as an image, an operation command by the operator is input to the terminal, and a processing request by the operation command is transferred from the terminal to the main processing unit. And
In a system that inputs the processing result of the main processing unit to the terminal and displays the processing result on the terminal screen as an image, the response time from the input of the operation command to the input of the processing result is associated with the time of the operation command input and the day of the week The history data is sequentially stored for each operation command, and the history data is statistically processed for the subsequent operation command in association with the time at the time of input of the operation command and the day of the week. The communication waiting information display method of displaying an image on a screen is adopted.

As a third method including the first or second method, a response time indicating a maximum value of the history data, a response time indicating an actual response time to the immediately preceding operation command, and an average value of the history data, together with a predicted value of the response time. A communication waiting information display method of displaying an image of at least one of the times as related information is employed.

As a first device, input means for inputting an operation command by an operator's operation, display means for displaying guidance information on the operation procedure of the operator and image information based on the operation command input to the input means on a screen, Terminal processing means for exchanging information with the main processing device via a communication transmission line in response to an operation command from the input means, wherein the terminal processing means outputs a processing result from the main processing device to the operation command from the time of input of the operation command. A measuring unit that measures the response time until the input, a storage unit that sequentially stores the response time measured by the measuring unit as history data for each operation command, and statistically processes the history data of the storage unit for the operation command, A communication waiting information display device having a processing unit for outputting a predicted value of a response time from the processing result as image information is configured.

As a second device, input means for inputting an operation command by an operator's operation, display means for displaying guidance information on the operation procedure of the operator and image information based on the operation command input to the input means on a screen, Terminal processing means for exchanging information with the main processing device via a communication transmission line in response to an operation command from the input means, wherein the terminal processing means outputs a processing result from the main processing device to the operation command from the time of input of the operation command. A measurement unit that measures the response time until input, a calendar unit that outputs data on the time and day of the week when the operation command is input, and a response time measured by the measurement unit that is associated with the time and day of the calendar output A storage unit for sequentially storing the history data for each command, and in response to the operation command, the history data of the storage unit is associated with the time and the day of the week of the calendar unit output. Meter treated, is obtained by a communication wait information display device having a processing unit that outputs the predicted value of the response time as the image information from the processing result.

As a third device including the first or second device, the processing unit is configured to use the response time indicating the maximum value of the history data, the actual response time to the immediately preceding operation command, and the response time indicating the average value of the history data. Both of them constitute a communication waiting information display device which outputs one of them as image information related to the predicted value of the response time.

[Action]

Response time for each operation command is sequentially stored as history data, history data is statistically processed for subsequent operation commands, and a predicted value of the response time is obtained from the processing result. Time can be displayed as an image. Further, when calculating the predicted value of the response time, if the time and the day of the week when the operation command is input are obtained as the related information, the predicted value of the response time can be obtained in accordance with the time zone and the day of the week when the operation command is input. If at least one of the maximum response time, the actual response time to the immediately preceding operation command, and the response time indicating the average value is displayed as related information together with the predicted response time, more detailed information can be provided to the operator. It becomes possible to inform.

〔Example〕

 Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

In FIG. 1, a terminal is a display device 1 as display means.
0, an input device 12 as input means, a process data input device 14, and a terminal processing device 16 as terminal processing means. The terminal processing device 16 is connected to the host computer via a communication line.

The display device 10 has a display screen by a CRT, and displays guidance information on an operation procedure of an operator and image information based on an operation command input to the input device 12 on a screen in characters, graphics, or the like. . The input device 12 has a keyboard and is configured to output an operation command by an operator's operation to the terminal processing device 16 as source data.

The terminal processing device 16 includes an input processing unit 18, a display processing unit 20, an arithmetic processing unit 22, a history data creation unit 24, a history memory 26, and a timer.
28, a comparison unit 30, a calendar unit 32, a transmission output unit 34, and a transmission input unit 36, the input processing unit 18 is connected to the input device 12, the display processing unit 20 is connected to the display device 10, The output unit 34 and the transmission input unit 36 are each connected to a host computer via a communication line. The input processing unit 18 is an input device
The source data from 12 is held as character string information, and the character string information is transferred to the host computer via the transmission output unit 34 when a transmission request to the host computer occurs. The display processing unit 20 generates image data according to the source data, and outputs the image data to the display device 10. The operation processing unit 22 inputs the history data of the history memory 26 and the process data from the process data input device 14 at the time of inputting the source data, performs various processing operations based on the input data, and sends the processing results to the display processing unit 20. Output. The timer 28 starts when the source data is output from the input processing unit 18, stops when the comparison result is input from the comparison unit 30, measures the time from start to stop, and measures the measurement time. The history data creation section
Output to 24. The comparison unit 30 is an input processing unit
The identification code attached to the source data output from 18 is compared with the identification code attached to the processing data input from the transmission input unit 36, and when these contents match, a comparison signal is output to the timer 28. It is supposed to. That is,
The timer 28 and the comparison unit 30 are configured as a measurement unit that measures a time from when an operation command is input from the input device 12 to when a processing result for the operation command is input from the host computer as a response time. The calendar section 32 outputs the time data and the day of the week data to the input data creating section 24. When the source data is output from the input processing unit 18, the history data creation unit 24 creates history data of the response time associated with the response time for the source data, the time and day of the week when the operation command is input, and the process data. It is supposed to. The history data is sequentially stored in a predetermined area of the history memory 26 for each source data.

In the above configuration, the input device 12 is connected to the terminal processing device 16
When the source data is input to the host computer, a processing request based on the source data is transferred to the host computer via the transmission output unit 34, the processing request is compiled, and the processing result is transmitted via the communication line to the terminal processing device. It is input to 16 transmission input sections 36. The comparison of each source data is performed by the comparison unit 30, and when it is determined that the comparison results match, the response time for each source data is measured by the timer 28, and the measurement time is supplied to the history data creation unit 24. . The history data creation unit 24 creates history data for the response time for each source data in association with the time and day of the week source data, and sequentially stores these history data in the history memory 26. As the history data for the source data is sequentially stored in the history memory 26, the arithmetic processing unit 22 performs a processing operation for obtaining the maximum value of the response time based on the history data and an operation for obtaining the average value of the response time.

Here, when calculating the predicted value of the response time, when the compile processing time in the host computer is proportional to the amount of source data, as shown in FIG. Then, a processing operation for obtaining a predicted value of the response time from the regression line is performed. If the change in the usage rate due to the day of the week and the time zone affects the response time, a predicted value of the response time is obtained based on the day of the week and the time when the source data is input. Further, when the response time changes stochastically, the average value 1 / N (ΔT) of the response time of the history data is obtained without using the related information.

The calculation result processed by the calculation processing unit 22 is converted into image data by the display processing unit 22, and these image data are converted to a display device.
Images are displayed on 10 screens. That is, the predicted value of the response time for the source data is displayed as an image, and together with the predicted value of the response time, as shown in FIG. The response time for obtaining the maximum value or the average time of the response times on the operation day is displayed as an image together with the time information of the predicted value.

〔The invention's effect〕

As described above, according to the present invention, the predicted value of the response time is generated based on the history data of the actual response time, and the generated time is displayed as an image. It is possible to notify the operator, and it is possible to prevent the operator from giving unnecessary anxiety.

Furthermore, if related information is displayed together with the predicted value of the response time,
More detailed information can be given to the operator.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention, FIG. 2 is a diagram showing a relationship between a transmission data amount and a waiting time, and FIG. 3 is a diagram showing an image display example. 10 display device, 12 input device, 14 process data input device, 16 terminal processing device, 18 input processing unit, 20 display processing unit, 22 arithmetic processing unit, 24 processing unit ... history data creation unit, 26 ... history memory, 28 ... timer, 30 ... comparison unit, 32 ... calendar unit, 34 ... transmission output unit, 36 ... transmission input unit.

Claims (6)

(57) [Claims] 1. An image display of guidance information on an operation procedure of an operator on a screen of a terminal, an operation instruction by an operator's operation is input to the terminal, and a processing request by the operation instruction is transferred from the terminal to the main processing unit. In a system in which the processing result of the main processing device is input to a terminal and the processing result is displayed on a screen of the terminal, the response time from the input of the operation command to the input of the processing result is sequentially recorded as history data for each operation command. A communication waiting information display method in which history data is stored and statistically processed in response to a subsequent operation command, and a predicted value of a response time is displayed as an image on a screen of a terminal from the processing result. 2. An image display of guidance information on an operation procedure of an operator on a screen of a terminal, an operation instruction by an operator's operation is input to the terminal, and a processing request by the operation instruction is transferred from the terminal to the main processing unit. In a system that inputs the processing result of the main processing unit to the terminal and displays the processing result on the screen of the terminal, the response time from the input of the operation command to the input of the processing result corresponds to the time of the operation command input and the day of the week In addition, each operation command is sequentially stored as history data, and for subsequent operation commands, the history data is statistically processed in association with the time at the time of input of the operation command and the day of the week,
A communication waiting information display method for displaying a predicted value of a response time on a screen of a terminal based on the processing result. 3. A method for associating at least one of a response time indicating the maximum value of the history data, an actual response time to the immediately preceding operation command, and a response time indicating the average value of the history data, together with the predicted value of the response time. 3. The communication waiting information display method according to claim 1, wherein an image is displayed as information. 4. An input means for inputting an operation command by an operator's operation, a display means for displaying guidance information on an operation procedure of the operator and image information based on the operation command input to the input means on a screen, Terminal processing means for exchanging information with the main processing device via a communication transmission path in response to an operation command from the means, wherein the terminal processing means inputs a processing result from the main processing device to the operation command from the time of inputting the operation command A measuring unit for measuring a response time until time, a storage unit for sequentially storing the response time measured by the measuring unit as history data for each operation command, and statistically processing the history data of the storage unit for the operation command. A processing unit for outputting a predicted value of a response time from the processing result as image information; 5. An input means for inputting an operation command by an operator operation, a display means for displaying guidance information on an operation procedure of the operator and image information based on the operation command input to the input means on a screen, and an input means. Terminal processing means for exchanging information with the main processing device via a communication transmission path in response to an operation command from the means, wherein the terminal processing means inputs a processing result from the main processing device to the operation command from the time of inputting the operation command A measurement unit that measures the response time until the hour, a calendar unit that outputs data on the time and day of the week when the operation command is input, and an operation command that associates the response time measured by the measurement unit with the time and day of the week that is output by the calendar unit. A storage unit for sequentially storing as history data for each operation command,
A communication waiting information display device comprising: a processing unit that statistically processes history data in a storage unit in association with a time and a day of the week output from a calendar unit, and outputs a predicted value of a response time as image information from the processing result. 6. The processing unit according to claim 1, wherein at least one of the response time indicating the maximum value of the history data, the actual response time to the immediately preceding operation command, and the response time indicating the average value of the history data is used as the predicted value of the response time. The communication waiting information display device according to claim 4, wherein the communication waiting information display device outputs the information as related image information.