JP2023104641A - Information processing system, terminal device, information processing method, program, information processing method for terminal device, and program for terminal device - Google Patents

Abstract

To make it easier to present a relevant content to a user.SOLUTION: An information processing system 100 includes a first acquisition unit 11, a second acquisition unit 12, a presentation unit 14, and a determination unit 13. The first acquisition unit 11 acquires user information including user attribute information. The second acquisition unit 12 acquires content information indicating a first content selected by the user. The presentation unit 14 presents the first content to the user. The determination unit 13 determines a second content on the basis of the attribute information acquired by the first acquisition unit 11 and the first content indicated by the content information acquired by the second acquisition unit 12. The presentation unit 14 further presents a notification content for notifying the user of the second content determined by the determination unit 13 during the presentation of the first content.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to an information processing system, a terminal device, an information processing method, a program, an information processing method for a terminal device, and a program for the terminal device that present content to a user.

Patent Literature 1 discloses an information distribution system having content distribution means, user information recording means, and user cooperation means. The content distribution means includes web page generation means for incorporating content into a web page regardless of a transmission request from a user using the terminal, and information transmission means for distributing the web page to the terminal. The user information recording means comprises a database for recording the results of user responses to content. The user cooperation means causes a plurality of users to cooperate via the base station based on the response result.

JP-A-2001-282840

The present disclosure provides an information processing system and the like that facilitates presentation of relevant content to the user.

An information processing system according to one aspect of the present disclosure includes a first acquisition unit, a second acquisition unit, a presentation unit, and a determination unit. The first acquisition unit acquires user information including user attribute information. The second acquisition unit acquires content information indicating first content selected by the user. The presentation unit presents the first content to the user. The determination unit determines the second content based on the attribute information acquired by the first acquisition unit and the first content indicated by the content information acquired by the second acquisition unit. The presenting unit further presents notification content for notifying the user of the second content determined by the determining unit during the presentation of the first content.

A terminal device according to an aspect of the present disclosure includes a communication unit and an output unit. The communication unit communicates with the information processing system. The output unit outputs the first content when the communication unit receives the first content presented by the presentation unit of the information processing system. The output unit further outputs the notification content when the communication unit receives the notification content presented by the presentation unit while the first content is being output.

In an information processing method according to an aspect of the present disclosure, user information including user attribute information is acquired. In this information processing method, content information indicating the first content selected by the user is obtained. In this information processing method, the first content is presented to the user. In this information processing method, the second content is determined based on the acquired attribute information and the first content indicated by the acquired content information. In this information processing method, notification content for notifying the determined second content to the user is further presented during the presentation of the first content.

A program according to an aspect of the present disclosure causes one or more processors to execute the above information processing method.

In an information processing method of a terminal device according to one aspect of the present disclosure, communication is performed with the above information processing system. In this information processing method for a terminal device, when the first content presented by the presenting unit of the information processing system is received, the first content is output. In this information processing method of the terminal device, when the notification content presented by the presentation unit is received while the first content is being output, the notification content is further output.

A program of a terminal device according to an aspect of the present disclosure causes one or more processors to execute the information processing method of the terminal device.

According to the information processing system and the like according to the present disclosure, there is an advantage that it is easy to present relevant content to the user.

FIG. 1 is a block diagram showing the configuration of an information processing system according to an embodiment. FIG. 2 is a flowchart illustrating an operation example of the information processing system according to the embodiment. FIG. 3 is a flowchart illustrating an operation example of the terminal device according to the embodiment. FIG. 4 is an explanatory diagram of an example of presentation of the first content by the information processing system according to the embodiment. FIG. 5 is an explanatory diagram of a first presentation example of the notification content and the second content by the information processing system according to the embodiment. FIG. 6 is an explanatory diagram of a second presentation example of the notification content and the second content by the information processing system according to the embodiment.

(Findings on which this disclosure is based)
First, the point of attention of the inventor will be described below.

Conventionally, a user registers with a product or service provider after agreeing to terms of use and a privacy policy. A user's registration with a product or service provider allows the provider to accumulate information about the user while providing further information about the product or service to the registered user; The accumulated information can be used for advertisement of new products or services, or advertisement of improved existing products or services.

In recent years, the items required for registration have been simplified in consideration of concerns about the leakage of personal information of users registered with product or service providers and reduction of the burden of registration work by users. . Specifically, there are cases where only the user's name (including pseudonym) and email address are items required for registration. In such a case, there is a problem that while it becomes easier to promote user registration, the product or service provider tends to accumulate insufficient information on the user. In view of the above, the inventors have come to create the present disclosure.

Hereinafter, each embodiment will be described in detail with reference to the drawings as appropriate. However, more detailed description than necessary may be omitted. For example, detailed descriptions of well-known matters and redundant descriptions of substantially the same configurations may be omitted. This is to avoid unnecessary verbosity in the following description and to facilitate understanding by those skilled in the art.

It is noted that the inventors provide the accompanying drawings and the following description for a full understanding of the present disclosure by those skilled in the art and are not intended to limit the claimed subject matter thereby. do not have.

(Embodiment)
[1. composition]
FIG. 1 is a block diagram showing the configuration of an information processing system 100 according to an embodiment. The information processing system 100 is a system for presenting content to users. A user is a person who has registered personal information such as a name or an e-mail address with a product or service provider. A product is a general term for equipment that a user purchases or rents to use. In embodiments, the product is a home appliance such as a vacuum cleaner, washing machine, refrigerator, air purifier, toilet bowl, or air conditioner. Further, in the embodiment, the service is, for example, a service that provides a user with replacement of parts of a home appliance, maintenance, or the like.

In the embodiment, the product or service provider is assumed to be the same as the operator of the information processing system 100 . Of course, the product or service provider and the operator of the information processing system 100 may be different from each other.

Content refers to information composed of characters, still images, moving images, sounds, or a combination thereof. Content may include, for example, descriptions of products or services, articles related to products or services, and the like. Content may also include advertisements for new products or services, and the like.

In the embodiment, information processing system 100 is installed in server 1 . The server 1 is configured to be communicable with the terminal device 2 via a network N1 such as the Internet. The server 1 includes, for example, a processor and memory, and implements various functions of the information processing system 100 by the processor executing programs stored in the memory.

The terminal device 2 may include, for example, a smart phone, a tablet terminal, or a desktop or laptop personal computer. In the embodiment, it is assumed that the terminal device 2 is a smart phone. Also, in the embodiment, the terminal device 2 is assumed to be owned by the user, but the terminal device 2 may be a public device. The user enjoys the presented content by viewing the content presented from the information processing system 100 via the network N1 using the terminal device 2 .

The terminal device 2 is a device that displays content presented by a presentation unit 14 (described later) of the information processing system 100 . The terminal device 2 includes a communication section 21 and an output section 22 . The communication unit 21 communicates with the information processing system 100 . The communication unit 21 communicates with the server 1 via the network N1. Communication between the communication unit 21 and the server 1 may be wired communication instead of wireless communication. Also, the standard of communication between the communication unit 21 and the server 1 is not particularly limited.

When the communication unit 21 receives content presented by the presentation unit 14 of the information processing system 100, the output unit 22 outputs the content. The output unit 22 has a display 23 such as a liquid crystal display or an organic EL (Electro-Luminescence) display (see FIG. 4, which will be described later), and displays the content on the display 23 to output the content. do. In the embodiment, the display 23 included in the output unit 22 is a touch panel display and also has a function of accepting user input.

The output unit 22 outputs the notification content C3 when the communication unit 21 receives the notification content C3 (see FIGS. 5 and 6 described later) presented by the presentation unit 14 of the information processing system 100 . In the embodiment, the output unit 22 displays the first content C1 (see FIG. 4, which will be described later) on the display 23, and also displays the notification content C3 on the display 23 by pop-up so as to overlap the first content C1. Note that, when displaying the notification content C3, the output unit 22 may output a sound from a built-in speaker of the terminal device 2 to notify the display of the notification content C3.

The server 1 (information processing system 100 ) includes a first acquisition unit 11 , a second acquisition unit 12 , a determination unit 13 and a presentation unit 14 . The server 1 is also configured to be able to communicate with each of the first storage device 31, the second storage device 32, and the third storage device 33 via the network N1.

The first acquisition unit 11 acquires user information including user attribute information. The first acquisition unit 11 is an execution subject of processing for acquiring user information in the information processing method according to the embodiment. User information includes identification information for specifying a user and attribute information. In an embodiment, the identification information is the user's name, email address, or the like. Attribute information may include, for example, information representing products or services used by the user. For example, when the user uses a washing machine, the attribute information indicates that the user uses the washing machine. Attribute information may also include information representing, for example, products or services in which the user is interested. For example, when the user is interested in a vacuum cleaner, the attribute information is that the user is interested in the vacuum cleaner. In addition, the attribute information may include information such as the user's date of birth, or the user's family composition.

The user information is input using the terminal device 2, for example, when the user registers with the product or service provider. The input user information is stored in the first storage device 31 in association with the user's login information. Login information may include, for example, the user's account name and password.

The first acquisition unit 11 allows the user to use the terminal device 2 to log in to a website provided by the information processing system 100, or use the terminal device 2 to execute a dedicated application and log in to the information processing system 100. At that time, the identification information and attribute information are acquired. That is, when the server 1 receives a signal including the login information transmitted from the terminal device 2, the first acquisition unit 11 communicates with the first storage device 31 via the network N1 to acquire the user corresponding to the login information. Request information. Thereby, the first acquisition unit 11 acquires user information corresponding to the login information, that is, user identification information and attribute information from the first storage device 31 .

In the embodiment, when a user registers with a product or service provider, it is optional whether or not to register the user's attribute information. If the attribute information is not registered, the first acquisition unit 11 acquires the attribute information of the user by estimating the attribute information of the user based on the content viewing history of the user, for example. Specifically, when the number of times the user has viewed content related to refrigerators exceeds a certain number of times during a certain period of time (for example, several months), the first acquisition unit 11 estimates that the user is interested in refrigerators, The fact that the user is interested in the refrigerator is acquired as attribute information of the user.

The second acquisition unit 12 acquires content information indicating the first content C1 selected by the user. The second acquisition unit 12 is an execution subject of processing for acquiring content information in the information processing method according to the embodiment. The first content C<b>1 is content selected by the user from a plurality of contents that can be presented to the user, for example, on a website provided by the information processing system 100 or by an application dedicated to the information processing system 100 .

For example, the user selects summary information indicating the first content C1 that the user wants to view from a list of a plurality of summary contents C0 (see FIG. 4) displayed on the display 23 of the terminal device 2, for example, by touching the display 23. select. The overview content C0 referred to here is content indicating an overview of the first content C1, and is composed of, for example, characters, still images, moving images, sounds, or a combination thereof indicating an overview of the first content C1. Then, the terminal device 2 transmits a request signal requesting transmission of the first content C1 corresponding to the overview content C0 selected by the user to the server 1 via the network N1. The second acquisition unit 12 acquires content information indicating the first content C1 selected by the user when the server 1 receives the request signal. Note that the content information may include an identifier that can identify the first content C1 (for example, an ID (identifier) assigned to each content) rather than the first content C1 itself.

Based on the attribute information acquired by the first acquisition unit 11 and the first content C1 indicated by the content information acquired by the second acquisition unit 12, the determination unit 13 selects the second content C2 (see FIGS. 5 and 6 to be described later). see). The determining unit 13 is the executing entity of the process of determining the second content C2 in the information processing method according to the embodiment. The second content C2 may include, for example, content that a user viewing the first content C1 is likely to be interested in, content that a user viewing the first content C1 is unlikely to feel uncomfortable with, or the like.

In the embodiment, the determination unit 13 determines the second content C2 by referring to a database that associates and stores the combination of the attribute information and the first content C1 and the second content C2. The database may be stored, for example, in the server 1 or may be stored in a database server different from the server 1 . Note that the determination unit 13 is configured to determine the second content C2 using a learned model machine-learned so as to input the attribute information and the first content C1 and output the second content C2. good too.

For example, if the first content C1 is content related to a washing machine and the attribute information indicates that the user already owns a washing machine, the determination unit 13 selects an article (for example, , an article explaining how to conveniently use a washing machine, etc.) is determined as the second content C2. The article may be, for example, an article recommended by a product or service provider, or a popular article viewed by many users. Further, for example, if the first content C1 is content related to a refrigerator and the attribute information indicates that the user is interested in refrigerators, the determining unit 13 may display an advertisement for a new product refrigerator as the second content C2. Determined as Further, for example, when the first content C1 is content related to a vacuum cleaner and indicates that there is an item that the user has not yet answered in a questionnaire related to a vacuum cleaner, the determining unit 13 determines whether the cleaning item including the unanswered item exists. A questionnaire about the aircraft is determined as the second content C2.

In this way, the attribute information may include information about products or services that the user utilizes or that the user is interested in. Then, when the first content C1 is related to the product or service, the determination unit 13 determines the second content C2 related to the product or service.

Note that the determining unit 13 may refer to information other than the above to determine the second content C2. For example, if the first content C1 is a content related to a washing machine and the attribute information indicates that the user used the drying function of the washing machine the day before, the determination unit 13 determines whether the drying function of the washing machine owned by the user is available. Articles related to the function (for example, frequently asked questions and answers related to the drying function of the washing machine) are determined as the second content C2. Further, for example, when the first content C1 is content related to a washing machine and the attribute information indicates that the user is a heavy user who frequently uses the washing machine, the determination unit 13 determines whether the heavy user of the washing machine The questionnaire is determined as the second content C2. Whether or not the user is a heavy user can be estimated, for example, based on the usage history of the product.

In this way, the attribute information may include usage history of products or services used by the user. Then, when the first content C1 is related to the product or service, the determination unit 13 may determine the second content C2 related to the product or service according to the usage history of the product or service.

The presentation unit 14 presents the first content C1. The presentation unit 14 is an execution subject of the process of presenting the first content C1 in the information processing method according to the embodiment. When the server 1 receives a request signal requesting transmission of the first content C1 selected by the user, the presentation unit 14 requests the first content C1 by communicating with the second storage device 32 via the network N1. . Accordingly, the presentation unit 14 acquires the first content C1 from the second storage device 32 and transmits a signal including the acquired first content C1 to the terminal device 2 . In the terminal device 2, when the communication section 21 receives the signal, the output section 22 causes the display 23 to display the first content C1 included in the signal, thereby outputting the first content C1. Thus, the presentation unit 14 presents the first content C1 to the user by transmitting the first content C1 to the terminal device 2 .

In addition, the presentation unit 14 further presents notification content C3 for notifying the user of the second content C2 determined by the determination unit 13 during the presentation of the first content C1. In other words, the presentation unit 14 is also an execution subject of the process of presenting the notification content C3 in the information processing method according to the embodiment. The notification content C3 is information composed of characters, still images, moving images, sounds, or a combination thereof, and notifies the user that the second content C2 exists, for example. In addition, the notification content C3 may include, for example, characters that prompt the user to view the second content C2.

In the embodiment, when the determination unit 13 determines the second content C2, the presentation unit 14 generates the notification content C3 corresponding to the second content C2. The presentation unit 14 then transmits a signal including the generated notification content C3 to the terminal device 2 . In the terminal device 2, when the communication section 21 receives the signal, the output section 22 causes the display 23 to display the notification content C3 included in the signal, thereby outputting the notification content C3. As already described, the output unit 22 displays the first content C1 on the display 23, and also displays the notification content C3 on the display 23 by pop-up so as to be superimposed on the first content C1. Thus, the presentation unit 14 presents the notification content C3 to the user by transmitting the notification content C3 to the terminal device 2 .

When the user selects the notification content C3, the terminal device 2 transmits a selection signal indicating that the notification content C3 has been selected to the server 1 via the network N1. When the server 1 receives the selection signal, the presentation unit 14 requests the second content C2 corresponding to the notification content C3 by communicating with the third storage device 33 via the network N1. Accordingly, the presentation unit 14 acquires the second content C2 from the third storage device 33 and transmits a signal including the acquired second content C2 to the terminal device 2 . In the terminal device 2, when the communication section 21 receives the signal, the output section 22 causes the display 23 to display the second content C2 included in the signal, thereby outputting the second content C2. In this way, the presentation unit 14 presents the second content C2 to the user by transmitting the second content C2 to the terminal device 2 when the user selects the notification content C3.

In the embodiment, the presentation unit 14 presents the notification content C3 on condition that the presentation time of the first content C1 exceeds a threshold time (for example, several seconds to several tens of seconds) while the first content C1 is being presented. do. Here, the presentation time of the first content C1 refers to the time during which the first content C1 is displayed on the display 23 of the terminal device 2 . That is, in the embodiment, the presentation unit 14 does not present the notification content C3 immediately after presenting the first content C1, but presents the notification content C3 after estimating that the user is viewing the first content C1. Present. If the presentation time of the first content C1 is shorter than the threshold time, it is estimated that the user is not interested in the first content C1. This is because there is a high possibility that the user will not be interested in the content C3.

Note that the threshold time may be a fixed value, or may be appropriately set according to the first content C1. For example, when the volume of the first content C1 is relatively small, the threshold time may be set short, and when the volume of the first content C1 is relatively large, the threshold time may be set long. The volume of the first content C1 here is, for example, the number of characters included in the first content C1.

The first storage device 31 is, for example, a database server, but is not particularly limited and can be realized using known electronic information storage means. The first storage device 31 stores the user information of the user registered with the product or service provider in association with the login information of the user. The information processing system 100 can acquire user information from the first storage device 31 by requesting the user information from the first storage device 31 via the network N1.

The second storage device 32 is, for example, a database server, but is not particularly limited and can be realized using known electronic information storage means. The second storage device 32 stores a plurality of first contents C1. The information processing system 100 can acquire the first content C1 from the second storage device 32 by requesting the first content C1 from the second storage device 32 via the network N1.

The third storage device 33 is, for example, a database server, but is not particularly limited and can be realized using known electronic information storage means. The third storage device 33 stores a plurality of second contents C2. The information processing system 100 can acquire the second content C2 from the third storage device 33 by requesting the second content C2 from the third storage device 33 via the network N1.

[2. motion]
The operation of the information processing system 100 configured as described above will be described below with reference to FIGS. 2 to 6. FIG. FIG. 2 is a flowchart showing an operation example of the information processing system 100 according to the embodiment. FIG. 3 is a flowchart showing an operation example of the terminal device 2 according to the embodiment. FIG. 4 is an explanatory diagram of a presentation example of the first content C1 by the information processing system 100 according to the embodiment. FIG. 5 is an explanatory diagram of a first presentation example of the notification content C3 and the second content C2 by the information processing system 100 according to the embodiment. FIG. 6 is an explanatory diagram of a second presentation example of the notification content C3 and the second content C2 by the information processing system 100 according to the embodiment.

In the following description, it is assumed that the user uses the terminal device 2 to execute a dedicated application and log in to the information processing system 100 . Further, in the operation example of the terminal device 2 shown in FIG. 3, it is assumed that the notification content C3 is received from the server 1.

First, when a user logs in, a signal including login information is transmitted from the terminal device 2 to the server 1 . Then, when the server 1 receives a signal including the login information transmitted from the terminal device 2, the first acquisition unit 11 communicates with the first storage device 31 via the network N1 to acquire the user corresponding to the login information. Request information. Thereby, as shown in FIG. 2, the first acquisition unit 11 acquires the attribute information of the logged-in user by acquiring the user information of the logged-in user (S101).

As shown in FIG. 3, when the terminal device 2 receives a predetermined operation from the user while the user is logged in, the output unit 22 outputs a list of a plurality of overview contents C0 (S201). Thereby, as shown in (a) of FIG. 4, the display 23 of the terminal device 2 displays a list of a plurality of overview contents C0. The output unit 22 continues to output the list until the user selects any one of the summary contents C0 (S202: No). Then, when the user selects any one overview content C0 from among the plurality of overview contents C0 (S202: Yes), the terminal device 2 transmits the first content C1 corresponding to the overview content C0 selected by the user. A request signal for making a request is transmitted to the server 1 via the network N1 (S203).

As shown in FIG. 2, in the server 1, the second acquisition unit 12 acquires content information indicating the first content C1 selected by the user when the server 1 receives the request signal (S102). Then, the presentation unit 14 requests the first content C1 by communicating with the second storage device 32 via the network N1, and sends a signal including the first content C1 acquired from the second storage device 32 to the terminal device 2. , the first content C1 is presented to the user (S103).

As shown in FIG. 3, in the terminal device 2, when the communication section 21 receives the signal including the first content C1 (S204), the output section 22 outputs the first content C1 included in the signal (S205). . As a result, the first content C1 selected by the user is displayed on the display 23 of the terminal device 2, as shown in FIG. 4(b).

Next, as shown in FIG. 2, while the presentation unit 14 is presenting the first content C1, the determination unit 13 executes the processes of steps S104 to S106. First, the determination unit 13 determines whether or not the first content C1 is related to the attribute information (S104). For example, if the first content C1 is content related to a refrigerator and the attribute information includes a refrigerator as a product that the user uses or is of interest to the user, the determination unit 13 determines that the first content C1 is If it is determined that the attribute information is related and the refrigerator is not included, it is determined that the first content C1 is not related to the attribute information. Further, the determining unit 13 determines whether or not the time during which the first content C1 is presented has passed the threshold time (S105).

If the first content C1 is related to the attribute information (S104: Yes) and the time for presenting the first content C1 has passed the threshold time (S105: Yes), the determination unit 13 determines the attribute information and A second content C2 is determined based on the first content C1 (S106). Then, the presentation unit 14 generates notification content C3 corresponding to the second content C2 determined by the determination unit 13 and transmits a signal including the generated notification content C3 to the terminal device 2 . Accordingly, the presentation unit 14 further presents the notification content C3 while the first content C1 is being presented (S107). On the other hand, if the first content C1 is not related to the attribute information (S104: No), or if the presentation of the first content C1 ends before the time for presenting the first content C1 passes the threshold time (S105: No), the determining unit 13 does not determine the second content C2. In this case, the presentation unit 14 does not present the notification content C3.

As shown in FIG. 3, in the terminal device 2, when the communication section 21 receives the signal including the notification content C3 (S206), the output section 22 outputs the notification content C3 included in the signal (S207). As a result, the notification content C3 is displayed on the display 23 of the terminal device 2 as shown in FIG. 5(a) or FIG. 6(a).

When the user selects the notification content C3 (S208: Yes), the terminal device 2 transmits a selection signal indicating that the user has selected the notification content C3 to the server 1 via the network N1 (S209). On the other hand, when the user does not select the notification content C3 (S208: No), the terminal device 2 does not transmit the selection signal to the server 1. In this case, the output unit 22 does not output the second content C2.

As shown in FIG. 2, in the server 1, when the server 1 receives the selection signal (S108: Yes), the presentation unit 14 communicates with the third storage device 33 via the network N1 to display the notification content C3. By requesting the corresponding second content C2 and transmitting a signal including the acquired second content C2 to the terminal device 2, the second content C2 is presented to the user (S109). On the other hand, if the server 1 does not receive the selection signal (S108: No), the presentation unit 14 will not present the second content C2.

As shown in FIG. 3, in the terminal device 2, when the communication section 21 receives the signal including the second content C2 (S210), the output section 22 outputs the second content C2 included in the signal (S211). . Thereby, as shown in (b) of FIG. 5 or (b) of FIG. 6, the display 23 of the terminal device 2 displays the second content C2 corresponding to the notification content C3.

The first presentation example shown in FIG. 5 is an example in which the second content C2 is a questionnaire for the user. For example, if the user has not responded to a questionnaire about products that the user uses or products that the user is interested in, or if there are items that have been answered in the questionnaire but have not been answered, the decision unit 13 decides to complete the questionnaire. It is determined as the second content C2. In the first presentation example, as shown in (a) of FIG. 5, an icon (in this case, a bell-shaped icon) indicating that there is a notification to the user, a character string "answer the questionnaire", is displayed on the display 23 of the terminal device 2 as the notification content C3. Further, in the first presentation example, as shown in FIG. 5B, an image showing an overview of the questionnaire for the user and a character string showing the contents of the questionnaire are displayed on the display 23 of the terminal device 2 as the second content C2. to be displayed.

On the other hand, the second presentation example shown in FIG. 6 is an example in which the second content C2 is a popular article viewed by many users. The determination unit 13 determines the article as the second content C2, for example, when there is no questionnaire about the product used by the user or the product in which the user is interested, or when the user has already answered the questionnaire. . In the second presentation example, as shown in FIG. 6A, an icon (here, a bell-shaped icon) indicating that there is a notification to the user, a character string "see related articles", is displayed on the display 23 of the terminal device 2 as the notification content C3. The character string may be, for example, the title of the related article. Further, in the second presentation example, as shown in FIG. 6B, the image showing the summary of the article and the character string showing the content of the article are displayed on the display 23 of the terminal device 2 as the second content C2. to be displayed.

[3. effects, etc.]
As described above, the information processing system 100 in the embodiment determines the second content C2 based on the user's attribute information and the first content C1 viewed by the user. Then, the information processing system 100 according to the embodiment presents the notification content C3 for guiding the user to the determined second content C2 in real time while the first content C1 is presented. For this reason, in the embodiment, the user is presented with content that is related to the content that the user is actually viewing and that corresponds to the user's attributes such as the user's usage or the user's interest. be able to. Therefore, the information processing system 100 according to the embodiment has the advantage of being able to easily present relevant content to the user.

In addition, in the embodiment, since the user is not presented with content that has little relevance to the content that the user is viewing, the user is unlikely to feel resistance to the presentation of the content, and there is a possibility that the user will view the presented content. can be expected to improve.

Here, as already described, the second content C2 may be a questionnaire for the user. If the second content C2 is a questionnaire related to the content the user is viewing, the user can answer the questionnaire only by selecting the notification content C3 while viewing the first content C1. There is an advantage that it becomes easier for the user to answer the questionnaire without feeling annoyed or uncomfortable.

In addition, when the second content C2 is a questionnaire for the user, the first acquisition unit 11 can further acquire answers to the questionnaire as user information. For example, when a questionnaire is displayed as the second content C2 on the display 23 of the terminal device 2, the user touches the display 23 or inputs using a keyboard (including a software keyboard) to respond to the questionnaire. You may enter an answer. In this case, the first acquisition unit 11 can further acquire the answer to the questionnaire as attribute information about the user by receiving a signal including the answer to the questionnaire from the terminal device 2 .

[4. Modification]
As described above, the embodiment has been described as an example of the technology disclosed in the present application. However, the technology in the present disclosure is not limited to this, and can be applied to embodiments in which modifications, replacements, additions, omissions, etc. are made as appropriate. Further, it is also possible to combine the constituent elements described in the above embodiments to form a new embodiment.

Therefore, a modified example of the embodiment will be exemplified below.

In the above embodiment, the presentation unit 14 stops presenting the notification content C3 when a predetermined time (for example, several tens of seconds) elapses without the user selecting the notification content C3 after presenting the notification content C3. may The presentation unit 14 transmits, for example, a signal requesting the terminal device 2 to stop presenting the notification content C3. When the communication unit 21 of the terminal device 2 receives the signal, the output unit 22 stops displaying the notification content C3 on the display 23 .

Further, in the above-described embodiment, when the number of times of stopping the presentation of the notification content C3 reaches a predetermined number of times (for example, several times), the presentation unit 14 stops the notification content C3 during presentation of the first content C1 from the next time onward. No need to present. In other words, when the number of times the presentation of the notification content C3 is stopped reaches the predetermined number, the presentation unit 14 does not generate the notification content C3 even if the determination unit 13 determines the second content C2. In this case, the notification content C3 is never displayed on the display 23 while the user is viewing the first content C1. Also, in this case, the user's attribute information may be updated to include information indicating that presentation of the notification content C3 is unnecessary.

In the above embodiment, the presentation unit 14 presents the notification content C3 on condition that the presentation time of the first content C1 exceeds the threshold time while the first content C1 is being presented. can't For example, the presentation unit 14 may immediately present the notification content C3 together with the timing of presenting the first content C1.

Further, in the above-described embodiment, the function of presenting the notification content C3 by the presentation unit 14 may be set to ON/OFF according to the user's operation.

In the above embodiment, the server 1, the first storage device 31, the second storage device 32, and the third storage device 33 are separate devices, but are not limited to this. For example, two or more of the first storage device 31, the second storage device 32, and the third storage device 33 may be realized by one device. Also, for example, the server 1 may incorporate one or more of the first storage device 31 , the second storage device 32 , and the third storage device 33 . In this case, the storage device built into the server 1 is realized by, for example, an HDD (Hard Disk Drive) or a semiconductor memory.

Further, for example, although the information processing system 100 does not include the terminal device 2 in the above embodiment, the terminal device 2 may be included in the information processing system 100 . Further, although the information processing system 100 is installed in the server 1 in the embodiment, the present invention is not limited to this. For example, the information processing system 100 may be installed in the terminal device 2 .

Further, for example, although the information processing system 100 is implemented as a single device in the above embodiment, it may be implemented by a plurality of devices. When the information processing system 100 is realized by a plurality of devices, the components included in the information processing system 100 may be distributed to the plurality of devices in any way. That is, the present disclosure may be implemented by cloud computing or by edge computing.

Further, for example, in the above embodiment, all or part of the components of the information processing system 100 in the present disclosure may be configured with dedicated hardware, or a software program suitable for each component may be executed. It may be realized by Each component may be implemented by a program execution unit such as a CPU (Central Processing Unit) or processor reading and executing a software program recorded in a recording medium such as an HDD or a semiconductor memory.

Also, the components of the information processing system 100 in the present disclosure may be configured with one or more electronic circuits. Each of the one or more electronic circuits may be a general-purpose circuit or a dedicated circuit.

One or more electronic circuits may include, for example, a semiconductor device, an IC (Integrated Circuit), or an LSI (Large Scale Integration). An IC or LSI may be integrated on one chip or may be integrated on a plurality of chips. Although they are called ICs or LSIs here, they may be called system LSIs, VLSIs (Very Large Scale Integration), or ULSIs (Ultra Large Scale Integration) depending on the degree of integration. An FPGA (Field Programmable Gate Array) that is programmed after the LSI is manufactured can also be used for the same purpose.

Also, general or specific aspects of the disclosure may be implemented in a system, apparatus, method, integrated circuit, or computer program product. Alternatively, it may be realized by a computer-readable non-temporary recording medium such as an optical disk, HDD, or semiconductor memory storing the computer program. For example, the present disclosure may be implemented as a program for causing a computer to execute the control method in the above embodiments. Also, this program may be recorded in a non-temporary recording medium such as a computer-readable CD-ROM, or distributed through a communication channel such as the Internet.

As described above, the embodiment has been described as an example of the technique of the present disclosure. To that end, the accompanying drawings and detailed description have been provided.

Therefore, among the components described in the attached drawings and detailed description, there are not only components essential for solving the problem, but also components not essential for solving the problem in order to illustrate the above technology. can also be included. Therefore, it should not be immediately recognized that those non-essential components are essential just because they are described in the attached drawings and detailed description.

In addition, the above-described embodiments are intended to illustrate the technology of the present disclosure, and various modifications, replacements, additions, omissions, etc. can be made within the scope of the claims or equivalents thereof.

(summary)
As described above, information processing system 100 in the embodiment includes first acquisition unit 11 , second acquisition unit 12 , presentation unit 14 , and determination unit 13 . The first acquisition unit 11 acquires user information including user attribute information. The second acquisition unit 12 acquires content information indicating the first content C1 selected by the user. The presentation unit 14 presents the first content C1 to the user. The determination unit 13 determines the second content C2 based on the attribute information acquired by the first acquisition unit 11 and the first content C1 indicated by the content information acquired by the second acquisition unit 12 . The presentation unit 14 further presents notification content C3 for notifying the user of the second content C2 determined by the determination unit 13 during the presentation of the first content C1.

According to this, it is possible to present to the user the content that is related to the content that the user is actually viewing and that corresponds to the user's attributes such as the user's usage or the user's interest. Therefore, there is an advantage that it is easy to present relevant contents to the user.

Also, for example, the presentation unit 14 presents the notification content C3 on condition that the presentation time of the first content C1 exceeds the threshold time while the first content C1 is being presented.

According to this, it is possible to present the notification content C3 at the timing when it is estimated that the user is interested in the first content C1, so it is easy to increase the possibility that the user will be interested in the notification content C3. , has the advantage of

Also, for example, the attribute information includes information on products or services used by the user or in which the user is interested. The determination unit 13 determines the second content C2 related to the product or service when the first content C1 is related to the product or service.

This has the advantage of facilitating the presentation of content related to products or services used by the user or of interest to the user.

Also, for example, the attribute information includes usage history of products or services used by the user. When the first content C1 is related to the product or service, the determination unit 13 determines the second content C2 related to the product or service according to the usage history of the product or service.

According to this, there is an advantage that the accuracy of presenting relevant content to the user can be easily improved by referring to the usage history of products or services used by the user.

Also, for example, the second content C2 is a questionnaire for the user. The first acquisition unit 11 further acquires responses to the questionnaire as user information.

According to this, the user can answer the questionnaire only by selecting the notification content C3 while viewing the first content C1. There is an advantage that the operator of the information processing system 100 can easily collect user attribute information.

Also, for example, the presenting unit 14 stops presenting the notification content C3 when a predetermined time elapses without the user selecting the notification content C3 after presenting the notification content C3.

According to this, there is an advantage that the user is less likely to feel uncomfortable with the presentation of the notification content C3 by stopping the presentation of the notification content C3 that is presumed to have no interest in the user.

Further, for example, when the number of times of stopping the presentation of the notification content C3 reaches a predetermined number, the presentation unit 14 does not present the notification content C3 during presentation of the first content C1 from the next time onward.

According to this, by never presenting the notification content C3, which is presumed to be of no interest to the user, while the user is presenting the first content C1, the user is further dissatisfied with the presentation of the notification content C3. There is an advantage that it becomes difficult to remember pleasant sensations.

Further, for example, the information processing system 100 further includes a terminal device 2 that outputs the first content C1 presented by the presentation unit 14 . The terminal device 2 further outputs the notification content C3 presented by the presentation unit 14 while the first content C1 is being output.

According to this, since the user using the terminal device 2 can select the notification content C3 and enjoy the second content C2, there is an advantage that it is easy to enjoy the content related to the user.

Moreover, the terminal device 2 in the embodiment includes a communication section 21 and an output section 22 . The communication unit 21 communicates with the information processing system 100 . The output unit 22 outputs the first content C1 when the communication unit 21 receives the first content C1 presented by the presentation unit 14 of the information processing system 100 . When the communication unit 21 receives the notification content C3 presented by the presentation unit 14 while the first content C1 is being output, the output unit 22 further outputs the notification content C3.

According to this, since the user using the terminal device 2 can select the notification content C3 and enjoy the second content C2, there is an advantage that it is easy to enjoy the content related to the user.

Further, in the information processing method according to the embodiment, user information including user attribute information is acquired (S101). Also, in the information processing method, content information indicating the first content C1 selected by the user is acquired (S102). Also, in the information processing method, the first content C1 is presented to the user (S103). Also, in the information processing method, the second content is determined based on the acquired attribute information and the first content C1 indicated by the acquired content information (S104 to S106). Further, in the information processing method, during the presentation of the first content C1, the notification content C3 for notifying the user of the determined second content C2 is further presented (S107).

According to this, there is an advantage that the same effect as that of the information processing system 100 can be obtained.

A program according to an embodiment causes one or more processors to execute the above information processing method.

According to this, there is an advantage that the same effect as that of the information processing system 100 can be obtained.

Further, in the information processing method of the terminal device 2 according to the embodiment, communication is performed with the information processing system 100 (S203, S204, S206, S209, S210). Further, in the information processing method of the terminal device 2, when the first content C1 presented by the presentation unit 14 of the information processing system 100 is received, the first content C1 is output (S205). Further, in the information processing method of the terminal device 2, when the notification content C3 presented by the presentation unit 14 is received while the first content C1 is being output, the notification content C3 is further output (S207).

According to this, there is an advantage that the same effects as those of the terminal device 2 can be obtained.

Further, the program of the terminal device 2 in the embodiment causes one or more processors to execute the information processing method of the terminal device 2 described above.

According to this, there is an advantage that the same effects as those of the terminal device 2 can be obtained.

The present disclosure can be used, for example, in systems that present content to users via websites or applications.

1 server 11 first acquisition unit 12 second acquisition unit 13 determination unit 14 presentation unit 2 terminal device 21 communication unit 22 output unit 100 information processing system C1 first content C2 second content C3 notification content

Claims (13)

a first acquisition unit that acquires user information including user attribute information;
a second acquisition unit that acquires content information indicating the first content selected by the user;
a presentation unit that presents the first content to the user;
a determination unit that determines second content based on the attribute information acquired by the first acquisition unit and the first content indicated by the content information acquired by the second acquisition unit;
The presenting unit further presents notification content for notifying the user of the second content determined by the determining unit during the presentation of the first content.
Information processing system. The presentation unit presents the notification content on condition that the presentation time of the first content exceeds a threshold time during the presentation of the first content.
The information processing system according to claim 1. The attribute information includes information on products or services that the user uses or that the user is interested in,
The determination unit determines the second content related to the product or service if the first content is related to the product or service.
The information processing system according to claim 1 or 2. The attribute information includes usage history of products or services used by the user,
When the first content is related to the product or service, the determination unit determines the second content related to the product or service according to the usage history of the product or service.
The information processing system according to claim 1 or 2. The second content is a questionnaire for the user,
The first acquisition unit further acquires the answers to the questionnaire as the user information,
The information processing system according to any one of claims 1 to 4. The presentation unit stops presenting the notification content when a predetermined time elapses without the user selecting the notification content after presenting the notification content.
The information processing system according to any one of claims 1 to 5. When the number of times the presentation of the notification content is stopped reaches a predetermined number of times, the presentation unit does not present the notification content during presentation of the first content after the next time.
The information processing system according to claim 6. Further comprising a terminal device that outputs the first content presented by the presentation unit,
The terminal device further outputs the notification content presented by the presentation unit while the first content is being output.
The information processing system according to any one of claims 1 to 7. A communication unit that communicates with the information processing system according to any one of claims 1 to 7,
an output unit that outputs the first content when the communication unit receives the first content presented by the presentation unit of the information processing system,
When the communication unit receives the notification content presented by the presentation unit while the first content is being output, the output unit further outputs the notification content.
Terminal equipment. Acquire user information including user attribute information,
obtaining content information indicating the first content selected by the user;
presenting the first content to the user;
determining second content based on the acquired attribute information and the first content indicated by the acquired content information;
Further presenting notification content for notifying the user of the determined second content during the presentation of the first content;
Information processing methods. one or more processors,
Executing the information processing method according to claim 10,
program. Communicate with the information processing system according to any one of claims 1 to 7,
receiving the first content presented by the presentation unit of the information processing system, outputting the first content;
When the notification content presented by the presentation unit is received while the first content is being output, the notification content is further output.
An information processing method for a terminal device. one or more processors,
Executing the information processing method of the terminal device according to claim 12,
A terminal program.

Images