JP2022101137A - Program and conversation system - Google Patents

Abstract

[Problem] To provide a program and a conversation system that allows a user to easily update the content of conversation. [Solution] In an electronic device (100) on which a program (161) is executed, a control unit (170) generates chat information and executes conversation processing based on the chat information (310). Then, a request for directional conversation insertion is sent to a server. After that, when a directional conversation set is received from the server, the directional conversation set is expanded, conversation processing based on the directional conversation information is executed, the directional conversation set is expanded into a conversation format, and the directional conversation set is inserted as a conversation into the generated chat. [Selected Figure] Figure 7

Description

This application relates to programs and conversation systems.

It is known to guide users through dialogue between users and computers. For example, in Patent Document 1, for interactive collection and distribution of information including selecting a dialog script corresponding to the current stage of the user and periodically offering the user an item that can be used after the trigger is determined. The method is disclosed.

Special Table 2003-523579A Gazette

In conventional user-computer dialogue, there is room for improvement in easily updating what you want to say to the user.

The program according to one of the embodiments is a program used by a user and executed by an electronic device connected to a server via a network, generates a chat, sends a request for inserting a directional conversation to the server, and the server. Receives the directional conversation set in response to the request from the server, expands the directional conversation set into a conversation format, inserts the directional conversation set into the generated chat as a conversation, and causes the electronic device to execute a process.

The program according to one of the embodiments is a program executed by a server connected to the user's electronic device via a network, and the user's request for directional conversation insertion is received from the electronic device, and the user responds to the request. The server is made to execute a process of extracting a directional conversation set from a directional conversation library based on cluster information, generating a directional conversation based on the directional conversation set, and transmitting the directional conversation to the electronic device.

The program according to one of the embodiments is a program executed by a server connected to the user's electronic device via a network, and the response log transmitted from the electronic device is collected and analyzed, and based on the analysis result, the program is described. Causes the server to perform a process that creates a new intervention parameter for the user.

The program according to one of the embodiments is a program executed on the server, and clusters are generated based on the medical examination data, and cluster information indicating the priority of intervention points for lifestyle improvement for each generated cluster. Is generated, the cluster information and the user's identification information are associated with each other, and the process of storing the cluster information and the user's identification information in the parameter library used for the improvement of the user is executed by the server. Here, the medical examination in the present disclosure refers to the user's, for example, blood pressure, body temperature, weight, height, pulse, sight, lung activity, body fat ratio, hearing, blood glucose level, possibility of cancer, breath sounds and blood. It may be a health check to obtain information about the body of at least one of the cholesterol levels in or any combination thereof.

The program according to one of the embodiments is a program executed by a server connected to the user's electronic device via a network, and is a directional conversation that controls the electronic device so as to output a chat conversation and inserts it into the chat. The server is made to execute a process of acquiring a set, expanding the directional conversation set into a conversation format, and inserting it as a conversation into the chat to be output.

The conversation system according to one of the embodiments is a conversation system in which an electronic device and a server cooperate with each other to have a conversation with a user of the electronic device, and the electronic device generates a chat and inserts a directional conversation. A request is sent to a server, a directional conversation set corresponding to the request is received from the server, the directional conversation set is expanded into a conversation format, and the chat is inserted as a conversation in the generated chat. A request for inserting a directional conversation is received from an electronic device, the directional conversation set is extracted from the directional conversation library based on the cluster information of the user corresponding to the request, and the directional conversation is based on the directional conversation set. Is generated and transmitted to the electronic device.

FIG. 1 is a diagram showing an example of a conversation system according to an embodiment. FIG. 2 is a diagram showing an example of chat information and directional conversation information according to an embodiment. FIG. 3 is a diagram showing an example of a table showing the relationship between the counseling content and the intervention item. FIG. 4 is a flowchart showing an example of the processing outline of the conversation system according to the embodiment. FIG. 5 is a diagram showing an example in which the conversation system according to the embodiment causes the user to display a message. FIG. 6 is a diagram showing an example of the system configuration of the conversation system according to the embodiment. FIG. 7 is a diagram showing an example of the configuration of the electronic device shown in FIG. FIG. 8 is a diagram showing an example of the configuration of the server shown in FIG. FIG. 9 is a flowchart showing a processing procedure of the module M3 executed by the electronic device according to the embodiment. FIG. 10 is a flowchart showing a processing procedure of the module M2 executed by the server according to the embodiment. FIG. 11 is a flowchart showing a processing procedure of the module M4 executed by the server according to the embodiment. FIG. 12 is a flowchart showing a processing procedure of the module M1 executed by the server according to the embodiment. FIG. 13 is a flowchart showing a processing procedure of the module M3 executed by the server according to the modified example of the embodiment.

A plurality of embodiments for implementing the program, conversation system, etc. according to the present application will be described in detail with reference to the drawings. The present invention is not limited by the following description. In addition, the components in the following description include those that can be easily assumed by those skilled in the art, those that are substantially the same, and those that are in a so-called equal range. In the following description, similar components may be designated by the same reference numerals. Further, duplicate description may be omitted.

FIG. 1 is a diagram showing an example of a conversation system according to an embodiment. FIG. 2 is a diagram showing an example of chat information and directional conversation information according to an embodiment. FIG. 3 is a diagram showing an example of a table showing the relationship between the counseling content and the intervention item.

The conversation system 1 shown in FIG. 1 has a function of supporting the solution of a problem that the user U has by exchanging a chat with the user U and a directional conversation. The conversation system 1 includes a module M1, a module M2, a module M3, and a module M4. Module M1, module M2, module M3 and module M4 are realized by executing a program by a computer.

The module M1 is a component of the conversation system 1 that manages the cluster corresponding to the user U. The module M1 includes an intervention point management function M11 and a parameter library DB10.

The intervention point management function M11 has a function of managing the priority of intervention points for improvement of the user U for each improvement cluster. A cluster means, for example, an aggregate grouped based on the attributes of improvement. For example, in the case of lifestyle improvement, the cluster may have, for example, a group of lifestyle, living environment or preferences, or any combination thereof.

The parameter library DB 10 manages the cluster information 302 corresponding to the plurality of users U. The cluster information 302 has, for example, identification information that can identify the user U and priority information of the intervention point corresponding to the user U. The priority information has information indicating the priority of the intervention point and the frequency of appearance in the conversation. For example, the priority of the priority information can be configured so that the priority is lowered in the order of diet, exercise, and sleep. For example, the frequency of appearance of the residence ranking information can be set to "7" for the meal item, "2" for the exercise item, and "1" for the sleep item. For example, intervention points for which improvement is a lifestyle may include smoking cessation, diet or exercise, or any combination thereof.

Module M1 generates a cluster of user U based on the medical examination data 500 of user U. Module M1 generates cluster information 302 indicating the priority of intervention points for improvement for each generated cluster. The health examination data 500 has, for example, information indicating the results of the health examination, interview, and the like of the user U. The module M1 may generate the cluster information 302 determined by, for example, an instructor or the like who guides the improvement of the user U. The module M1 stores the cluster information 302 and the user U identification information in the parameter library DB 10 in association with each other. Module M1 can transmit cluster information 302 corresponding to user U to module M2. Module M1 transmits the cluster information 302 of the user U designated by module M2 to module M2. In addition to the medical examination data, the module M1 relates to, for example, health condition, lifestyle, exercise habit, drinking habit, smoking habit, snacking habit, frequency of weight measurement, favorite food or favorite sport, or any combination thereof. The cluster information 302 of the user U may be generated from the user information such as the questionnaire result including the question.

The module M2 is a component of the conversation system 1 that provides a directional conversation to the user U. The module M2 includes a directional conversation control function M21 and a directional conversation library DB 20.

The directional conversation control function M21 controls, for example, a directional conversation for the purpose of improving the behavior of the user U. The module M2 extracts the directional conversation based on the cluster information 302 of the module M1 corresponding to the user U from the directional conversation library DB 20 in response to the request 301 from the module M1. For example, the module M2 extracts the directional conversation suitable for the intervention point having the highest priority indicated by the priority information of the cluster information 302 from the directional conversation library DB 20. As a result, the module M1 changes the cluster information 302, so that the module M2 can extract the directional conversation suitable for the changed intervention point from the directional conversation library DB 20. The module M2 transmits the directional conversation extracted from the directional conversation library DB 20 to the module M3 as a directional conversation set. The module M2 may be configured to transmit one directional conversation extracted from the directional conversation library DB 20 to the module M3.

The directional conversation library DB 20 manages a plurality of directional conversations for the purpose of improving the user U. The directional conversation library DB 20 manages directional conversations for each cluster, such as lifestyle, living environment, preferences, stress check, workplace diagnosis, and content introduction. In the present embodiment, the directional conversation includes items such as a question unit, an answer unit, and a response unit. Information indicating the content of the question to the user U is set in the item of the question section. Information indicating a plurality of answers selected by the user U is set in the item of the answer unit. In the item of the response unit, information indicating the response corresponding to each of the plurality of responses in the latter part of the response is set.

When the module M2 receives the request 301 from the module M1, the module M2 extracts the directional conversation set from the directional conversation library DB 20 based on the cluster information 302 of the user U corresponding to the request 301. Module M2 transmits the extracted directional conversation set to module M3, which is the source of request 301.

The module M3 is a component of the conversation system 1 that controls chats, directional conversations, and the like with the user U. The module M3 includes a conversation control function M31. The conversation control function M31 has a function of controlling a conversation between the computer and the user U by, for example, controlling the display of the conversation, the output of voice, and the like. The conversation control function M31 has a function of generating a chat. Generating a chat means, for example, generating information about a chat used in a conversation with a user U.

In the present embodiment, the case where the conversation control function M31 realizes a conversation between the user U and the computer by executing the chatbot application will be described. Chatbots can, for example, provide the ability to select and talk to scenarios and set answers. The chatbot does not present a solution to the user U, but acts as a listener, and by empathizing and understanding, the user U himself can realize counseling that promotes growth and transformation. When the application is executed by the user U, the module M3 recognizes the user U and displays a message screen or the like on the display device.

Module M3 sends a request 301 for directional conversation insertion to module M2. The directional conversation insertion request 301 is, for example, a transmission request for the directional conversation set 303 to be inserted during a chat with the user U. The module M3 receives the directional conversation set 303 in response to the request 301 from the module M2, and expands the directional conversation set 303 into a conversation format. For example, if the directional conversation set 303 has directional conversations (1), directional conversations (2), and directional conversations (3), the module M3 may include directional conversations (1), directional conversations (2), and directional conversations (2). Develop in the order of directional conversation (3). Module M3 inserts the developed directional conversation into the generated chat as a conversation. Inserting an expanded directional conversation into a generated chat means, for example, inserting one or more directional conversations between chats.

For example, as shown in FIG. 2, the module M3 controls a conversation with the user U by using the chat information 310 and the directional conversation information 320. The chat information 310 includes, for example, information capable of outputting a conversation that realizes a chat with the user U. The chat information 310 includes, for example, information capable of outputting a conversation having no directivity. The non-directional conversation means, for example, a conversation aimed at improving the problem of the user U, a conversation aimed at continuing the application, and the like. The chat information 310 includes information capable of outputting a conversation for building a trust relationship with the user U.

The directional conversation information 320 includes, for example, information capable of outputting a conversation having directivity. The directional conversation means, for example, a conversation aimed at improving the problem of the user U. The directional conversation information 320 includes, for example, information capable of outputting a conversation for the purpose of lifestyle, living environment, taste, stress check, workplace diagnosis, content introduction, and the like.

The chat information 310 and the directional conversation information 320 include, for example, information indicating a conversation of a question, an answer, and a response for each time zone, season, and the like. The chat information 310 may include, for example, greetings, chats, news, weather, quizzes or play, etc., or a first conversation of any combination thereof. The first conversation may include, for example, conversations that vary by any combination of seconds, hours, days, months or years, or any combination thereof. A conversation that varies with seconds, hours, days, months or years, or any combination thereof, is, for example, a portion of a conversation, seconds, hours, days, months or years, or any combination thereof. It may mean a conversation that changes depending on the year. For example, the first conversation can be a conversation in which a character string suitable for the time zone, date and time, season, etc., or a combination thereof is set.

In the present embodiment, the chat information 310 and the directional conversation information 320 have a question item D1, an answer item D2, and a response item D3. The question item D1 includes information indicating the content of the question to the user U. The answer item D2 includes information indicating a plurality of answers selected by the user U. The response item D3 includes information indicating a response to the answer selected by the user U. The response item D3 includes information indicating a response corresponding to each of the plurality of responses of the response item D2.

In the example shown in FIG. 2, in the chat information 310, the information indicating the conversation of "Good morning! New morning!" Is set in the question item D1. In the chat information 310, information indicating three options of "(a) good morning! (B) hmm! (C) goodbye!" Is set in the answer item D2. In the chat information 310, information indicating three responses of "(a) Thank you for coming! (B) Thank you for coming! (C) See you again!" Is set in the response item D3.

The directional conversation information 320 is, for example, conversation information for a user U who has a problem with body weight. In the directional conversation information 320, information indicating the conversation "Did you drink yesterday?" Is set in the question item D1. In the directional conversation information 320, information indicating two options of "(a) yes (b) no" is set in the answer item D2. In the directional conversation information 320, information indicating three responses of "(a) Is it refreshed? (B) As expected!" Is set in the response item D3.

Returning to FIG. 1, the module M2 transmits a plurality of directional conversation information 320 to the module M3 as a directional conversation set 303. In the present embodiment, the case where the number of the directional conversation information 320 in the directional conversation set 303 is three will be described, but the present invention is not limited to this. The number of directional conversation information 320 in the directional conversation set 303 can be arbitrarily set.

The module M3 realizes a conversation with the user U based on the directional conversation information 320 in the order of the directional conversation information 320 set in the directional conversation set 303. Module M3 transmits a response log 304 that can identify the response result of the user U to the directional conversation set 303 to module M4. The module M3 generates, for example, a response log 304 showing a response to the directional conversation of the user U based on the result selected by the user U in the response item D3 of the directional conversation information 320. Module M3 transmits the generated response log 304 to module M4.

The module M4 is a component of the conversation system 1 that collects and manages various logs such as the response of the user U. The module M4 includes a log management function M41 and an intervention point generation function M42. Module M4 can be run in the background of module M3.

The log management function M41 has a function of associating the response log 304 transmitted by the module M3 with the user U and collecting the response log 304, and associating the response log 304 with the identification information of the user U. The intervention point generation function M42 has a function of analyzing the collected response log 304 and generating a new intervention parameter 305 of the user U based on the analysis result.

Module M4 collects the response log 304 transmitted by module M3 for each user U. The response log 304 is a log showing the result of a conversation obtained by, for example, a chat, a directional conversation, or the like. The response log 304 includes information indicating the result in conversation such as the question item D1 of the chat information 310 or the directional conversation information 320, the answer item D2 selected by the user U, and the response item D3 corresponding to the answer. The module M4 associates the collected response log 304 with the identification information of the user U and stores it in a database or the like.

As shown in FIG. 3, the module M4 generates a new intervention parameter 305 for the user U based on the table 700 showing the relationship between the counseling content 710 and the intervention item 720. In the present embodiment, the module M4 describes the case where the table 700 is used to generate a new intervention parameter 305, but the present invention is not limited thereto. For example, the module M4 may generate the intervention parameter 305 by using machine learning or the like in which the input is the analysis result and the output is the intervention content.

In the example shown in FIG. 3, the table 700 shows the relationship between the counseling content 710 and the intervention item 720. The table 700 supports directional conversations aimed at improving lifestyle habits. The counseling content 710 has, for example, items of drinking frequency, snacks, and weight measurement, and determination information of the analysis result is set in each item. The intervention item 720 has, for example, a main theme, a first sub-theme, and a second sub-theme, and the intervention content is set according to the counseling content 710. The main theme, the first sub-theme and the second sub-theme of the intervention item 720 indicate the priority of the intervention parameter 305.

For example, in the counseling content 710, it is assumed that the frequency of drinking is daily, the snack is daily, and the weight is hardly measured. In this case, in the table 700, the main theme of the intervention item 720 is the drinking frequency, the first sub-theme is the snack, and the second sub-theme is the intervention parameter 305 of the weight measurement. Module M4 analyzes the collected multiple response logs 304 of user U, identifies the counseling content 710 corresponding to the analysis result, and new intervention parameters of user U based on the intervention item 720 corresponding to the counseling content 710. Generate 305. The module M4 associates the generated intervention parameter 305 with the identification information of the user U and transmits the generated intervention parameter 305 to the module M1.

Returning to FIG. 1, module M1 modifies the cluster information 302 of user U based on the intervention parameter 305 received from module M2. Module M1 changes to cluster information 302 indicating an intervention point suitable for user U. Module M1 stores the changed cluster information 302 in the parameter library DB 10.

FIG. 4 is a flowchart showing an example of the processing outline of the conversation system 1 according to the embodiment. As shown in FIG. 4, in the conversation system 1, the module M3 executes the conversation processing of the chat (step S11). For example, the module M3 executes conversation processing based on the chat information 310 corresponding to the time zone, the timing of the conversation, etc., so that the conversation information set in the question item D1, the answer item D2, and the response item D3 of the chat information 310 Is sequentially output from the output device to realize a chat with the user U. The output device includes, for example, a display, a speaker, and the like. When the process of step S11 is completed, the conversation system 1 advances the process to step S12.

In the conversation system 1, the module M3 transmits the request 301 of the directional conversation set 303 to the module M2 (step S12). For example, the module M3 generates a request 301 that can identify the identification information of the user U, and transmits the request 301 to the module M2. When the process of step S12 is completed, the conversation system 1 advances the process to step S13.

In the conversation system 1, the module M2 acquires the cluster information 302 of the user U (step S13). For example, the module M2 acquires the cluster information 302 corresponding to the user U indicated by the request 301 from the module M1. When the process of step S13 is completed, the conversation system 1 advances the process to step S14.

In the conversation system 1, the module M2 extracts the directional conversation set 303 from the directional conversation library DB 20 based on the cluster information 302 (step S14). For example, the module M2 extracts the directional conversation set 303 corresponding to the intervention point indicated by the cluster information 302. When the processing of step S14 is completed, the conversation system 1 advances the processing to step S15.

The conversation system 1 transmits the directional conversation set 303 extracted by the module M2 to the module M3 (step S15). For example, the module M2 transmits the extracted directional conversation set 303 to the module M3 which is the source of the request 301. When the process of step S15 is completed, the conversation system 1 advances the process to step S16.

In the conversation system 1, the module M3 executes the conversation processing of the directional conversation set 303 (step S16). For example, the module M3 expands a plurality of directional conversation information 320s of the directional conversation set 303, and executes conversation processing of the directional conversation information 320 in the set order. The module M3 sequentially outputs the conversation information set in the question item D1, the answer item D2, and the response item D3 of the directional conversation information 320 from the output device by executing the conversation processing based on the directional conversation information 320. When the process of step S16 is completed, the conversation system 1 advances the process to step S17.

In the conversation system 1, the module M3 executes the conversation processing of the chat (step S17). For example, the module M3 executes a conversation process based on the chat information 310 that is continued from the chat information 310 in step S101. The module M3 restarts the chat with the user U by sequentially outputting the conversation information set in the question item D1, the answer item D2, and the response item D3 of the chat information 310 from the output device. When the processing of step S17 is completed, the conversation system 1 ends the processing procedure shown in FIG.

In the following, an example of a case where the conversation system 1 supports the improvement of the task by targeting the user U who has a task in weight will be described.

FIG. 5 is a diagram showing an example in which the conversation system 1 according to the embodiment causes the user U to display a message. In the example shown in FIG. 5, the conversation system 1 is executing the chatbot application. When the application is executed by the user U, the conversation system 1 recognizes the user U and displays the message screen 600 on the electronic device of the user U.

In the scene SN1, the conversation system 1 associates the avatar 610 with the conversation message 620 indicated by the chat information 310 regarding the greeting and displays it on the message screen 600. The conversation system 1 displays, for example, a message 620 indicating a chat in a time division in which the user U has logged in (accessed).

The message 620 is displayed as a balloon of the avatar 610. The server 200 displays a message 630 indicating a plurality of options indicated by the response item D2 of the chat information 310 on the message screen 600 in association with the message 620. As a result, the conversation system 1 displays a message screen 600 of "Good morning, Mr. Sato! It's a new morning!" And three messages 630 indicating the choices of "Good morning!", "Hmm" and "Goodbye!". Display on. In addition to the patterns shown in FIG. 5, the avatar 610 of the present disclosure may use humans, animals, plants, geometric figures, photographs, patterns, cartoon characters, or any combination thereof.

User U has selected the message 630 of "Hmm" from the three options. The conversation system 1 displays a message 640 indicating the answer of "Hmm" on the message screen 600 as the answer of the user U. The conversation system 1 displays the message 640 of "Hmm" as the answer of the user U so as to be blown out from the right side of the message screen 600.

The conversation system 1 extracts a response corresponding to "Hmm" from the chat information 310 based on the scenario information 300, and displays the message 620 of the response on the message screen 600. As a result, the electronic device 100 displays the message 620 of "Thank you for coming!" On the message screen 600 as a conversation of the avatar 610.

In scene SN1, the chat information 310 indicates a chat conversation following the greeting. Therefore, the conversation system 1 associates the avatar 610 with the message 620 indicating the conversation of the chat indicated by the chat information 310 and displays it on the message screen 600. The conversation system 1 displays a message 630 indicating an answer option indicated by the chat information 310 on the message screen 600 in association with the message 620. As a result, the conversation system 1 displays a message screen 600 of "Tofu day is today" and three messages 630 indicating the choices of "I knew", "I didn't know" and "Goodbye!". Display on.

User U selects the "did not know" message 630 from the three options. The electronic device 100 transmits the response information indicating that the message 630 of "I did not know" was selected to the server 200. The conversation system 1 displays a message 630 indicating the answer of "did not know" of the answer information on the message screen 600 as the answer of the user U. As a result, the conversation system 1 displays the message 640 of "I did not know" as the answer of the user U so as to be blown out from the right side of the message screen 600.

The conversation system 1 extracts a response corresponding to the "did not know" selected by the user U from the chat information 310, and displays the message 620 of the response on the message screen 600. As a result, the conversation system 1 displays the message 620 of "It's a new discovery!" On the message screen 600 as the conversation of the avatar 610.

When the chat conversation of the scene SN1 is completed, the conversation system 1 expands the directional conversation set 303 extracted from the directional conversation library DB 20 and starts a conversation based on the first directional conversation information 320.

In the scene SN2, the conversation system 1 associates the avatar 610 with the message 620 of the conversation regarding the directional conversation (1) indicated by the first directional conversation information 320, and displays it on the message screen 600. The conversation system 1 displays, for example, a message 630 indicating an answer option indicated by the answer item D2 of the directional conversation information 320 on the message screen 600 in association with the message 620. As a result, the conversation system 1 displays a message 620 of "Did you drink yesterday?" And two messages 630 indicating "No" and "Yes" options on the message screen 600.

User U has selected the "Yes" message 630 from the two displayed options. When the conversation system 1 recognizes that the "yes" message 630 is selected, the conversation system 1 extracts a response corresponding to the "yes" selected by the user U from the directional conversation information 320, and displays the response message 620 on the message screen. Display at 600. As a result, the conversation system 1 displays the message 620 of "Is it refreshed?" On the message screen 600 as the conversation of the avatar 610.

Similarly, thereafter, the conversation system 1 carries out a directional conversation based on the remaining directional conversation information 320 of the directional conversation set 303. After that, when all the directional conversations with the user U are completed, the conversation system 1 resumes the chat conversation as shown in FIG.

As described above, when the module M3 has a chat with the user U, the conversation system 1 can expand the directional conversation set 303 received from the module M2 and insert the directional conversation as a conversation into the chat. For example, when the directional conversation set 303 has a directional conversation (1), a directional conversation (2), and a directional conversation (3), the conversation system 1 has a chat, a directional conversation (1), and a directional conversation ( It is possible to realize a conversation with a user U in which a directional conversation is inserted into a chat, such as 2), a directional conversation (3), and a chat. As a result, in the conversation system 1, the module M3 generates a chat, and the module M2 has a directional conversation, so that it is possible to easily update the directional conversation corresponding to each user U. As a result, since the conversation system 1 can insert various directional conversations of the content to be spoken to the user U into the chat, it is possible to support the improvement of the problem of the user U by the conversation.

FIG. 6 is a diagram showing an example of the system configuration of the conversation system 1 according to the embodiment. The conversation system 1 shown in FIG. 6 includes an electronic device 100 that can be operated by the user U, and a server 200. The electronic device 100 and the server 200 are configured to be able to communicate with each other via the network 400.

The electronic device 100 includes, for example, a smartphone, a personal computer, a head-mounted display, a tablet terminal, a television receiver, a game machine, and the like. Hereinafter, an example of the case where the electronic device 100 is a smartphone will be described. The electronic device 100 has a display unit 110 capable of displaying various information to the user U. The electronic device 100 has, for example, a function of displaying information instructed by the server 200 on the display unit 110, a function of transmitting information acquired from the user U to the server 200, and the like.

The server 200 is, for example, a cloud server. The server 200 is realized, for example, by a computer executing a program. The server 200 can provide functions related to dialogue with the user U, support for improving the problems of the user U, and the like in cooperation with the electronic device 100. The server 200 can provide, for example, a chat function for displaying a message indicating conversation information and a message obtained from the user U on the electronic device 100 in chronological order. The server 200 can provide a function of recognizing a behavior change of the user U based on an answer or the like obtained from the user U and providing support suitable for the behavior change. Behavior change means, for example, a change in the behavioral aspect of the user U.

The server 200 realizes a conversation suitable for a plurality of stages until the behavior change of the user U is established. For example, the server 200 can use the 1QAR method for the conversation at the stage. The 1QAR method is a method in which a Question (question), an Answer (answer), and a Response (answer) are spoken as one set.

FIG. 7 is a diagram showing an example of the configuration of the electronic device 100 shown in FIG. As shown in FIG. 7, the electronic device 100 includes a display unit 110, an operation unit 120, an output unit 130, a sensor unit 140, a communication unit 150, a storage unit 160, and a control unit 170. The control unit 170 is electrically connected to the display unit 110, the operation unit 120, the output unit 130, the sensor unit 140, the communication unit 150, the storage unit 160, and the like.

The display unit 110 has, for example, a display panel such as a liquid crystal display (Liquid Crystal Display) or an organic EL display (Organic Electro-Luminence Display Display). The display unit 110 can display information such as characters, figures, and images according to the signal input from the control unit 170. The information displayed by the display unit 110 includes various information such as the chat information 310 and the directional conversation information 320 described above.

The operation unit 120 has one or a plurality of devices for receiving the user's operation. Devices for accepting user operations include, for example, keys, buttons, touch screens, and the like. The operation unit 120 can supply a signal corresponding to the received operation to the control unit 170.

The output unit 130 can output a sound signal input from the control unit 170 as sound. The output unit 130 has, for example, a stereo speaker, a surround speaker, and the like. The output unit 130 can output a monaural signal, a stereo signal, a surround signal, or the like input from the control unit 170 to the outside.

The sensor unit 140 can acquire various acquired information such as sounds and images related to the user U and the surroundings. The sensor unit 140 according to the present embodiment includes, for example, a camera, a microphone, and the like. The sensor unit 140 may include various sensors such as a geomagnetic sensor, a touch sensor, an infrared sensor, a temperature sensor, and a humidity sensor. The sensor unit 140 can supply the acquired acquired information to the control unit 170. The sensor unit 140 can supply the control unit 170 with acquired information indicating the voice of the user U acquired by the microphone. The sensor unit 140 can supply the control unit 170 with acquired information indicating the image, video, etc. of the user U acquired by the camera.

The communication unit 150 can communicate with, for example, the server 200, another electronic device 100, and the like. The communication unit 150 can support various communication standards. The communication unit 150 can transmit and receive various information via, for example, a wired or wireless network. The communication unit 150 can supply the received information to the control unit 170. The communication unit 150 can transmit information to the destination specified by the control unit 170.

The storage unit 160 can store programs and data. The storage unit 160 is also used as a work area for temporarily storing the processing result of the control unit 170. The storage unit 160 may include any non-transitory storage medium such as a semiconductor storage medium and a magnetic storage medium. The storage unit 160 may include a plurality of types of storage media. The storage unit 160 may include a combination of a portable storage medium such as a memory card, an optical disk, or a magneto-optical disk, and a reading device for the storage medium. The storage unit 160 may include a storage device used as a temporary storage area such as a RAM (Random Access Memory).

The storage unit 160 can store, for example, the program 161 and the chat information 310, the directional conversation information 320, and the like. The program 161 includes an application and a control program that supports the operation of the application. The application can provide, for example, a function for realizing a conversation with the user U in cooperation with the server 200. The application causes, for example, display a screen on the display unit 110, and causes the control unit 170 to execute a process according to a gesture detected via the touch screen of the operation unit 120. The control program is, for example, an OS. The application and control program may be installed in the storage unit 160 via wireless communication by the communication unit 150 or a non-transient storage medium.

In this embodiment, the program 161 has a program for realizing the module M3 described above. The program 161 generates a chat, sends a request 301 for inserting a directional conversation to the server 200, receives the directional conversation set 303 in response to the request 301 from the server 200, and expands the directional conversation set 303 into a conversation format. Then, the electronic device 100 is made to execute a process of inserting it into the generated chat as a conversation.

The control unit 170 is an arithmetic processing device. The arithmetic processing unit includes, for example, a CPU (Central Processing Unit), a System (System-on-a-Chip), an MCU (Micro Control Unit), an FPGA (Field-Programmable Gate Array), and a coprocessor. Not limited. The control unit 170 comprehensively controls the operation of the electronic device 100 to realize various functions.

Specifically, the control unit 170 executes an instruction included in the program 161 stored in the storage unit 160 while referring to the information stored in the storage unit 160 as necessary. Then, the control unit 170 controls the functional unit according to the data and the instruction, thereby realizing various functions. The functional unit includes, but is not limited to, for example, a display unit 110, an operation unit 120, an output unit 130, a sensor unit 140, and a communication unit 150.

By executing the program 161, the control unit 170 controls to realize the directional conversation based on the directional conversation set 303 received from the server 200 via the communication unit 150. The control unit 170 controls to develop the directional conversation indicated by the directional conversation set 303 and insert it into the chat by executing the program 161.

The functional configuration example of the electronic device 100 according to the present embodiment has been described above. The above configuration described with reference to FIG. 7 is merely an example, and the functional configuration of the electronic device 100 according to the present embodiment is not limited to such an example. The functional configuration of the electronic device 100 according to the present embodiment can be flexibly modified according to specifications and operations.

FIG. 8 is a diagram showing an example of the configuration of the server 200 shown in FIG. As shown in FIG. 8, the server 200 includes a display unit 210, an operation unit 220, a communication unit 230, a storage unit 240, and a control unit 250. The control unit 250 is electrically connected to the display unit 210, the operation unit 220, the communication unit 230, the storage unit 240, and the like.

The display unit 210 is configured to be able to display various information under the control of the control unit 250. The display unit 210 has, for example, a display panel such as a liquid crystal display or an organic EL display. The display unit 210 displays information such as characters, figures, and images according to the signal input from the control unit 250.

The operation unit 220 has one or more devices for accepting user operations. Devices for accepting user operations include, for example, keys, buttons, touch screens, and the like. The operation unit 220 can supply a signal corresponding to the received operation to the control unit 250.

The communication unit 230 can communicate with, for example, an electronic device 100, another communication device, or the like. The communication unit 230 can support various communication standards. The communication unit 230 can transmit and receive various information via, for example, a wired or wireless network. The communication unit 230 can supply the received information to the control unit 250. The communication unit 230 can transmit information to the destination specified by the control unit 250.

The storage unit 240 can store programs and data. The storage unit 240 is also used as a work area for temporarily storing the processing result of the control unit 250. The storage unit 240 may include any non-transient storage medium such as a semiconductor storage medium and a magnetic storage medium. The storage unit 240 may include a plurality of types of storage media. The storage unit 240 may include a combination of a portable storage medium such as a memory card, an optical disk, or a magneto-optical disk, and a reading device for the storage medium. The storage unit 240 may include a storage device used as a temporary storage area such as a RAM.

The storage unit 240 can store, for example, the program 241 and the cluster information 302, the directional conversation information 320, the log information 330, and the like. The program 241 causes the control unit 250 to execute various control-related functions for realizing a conversation with the user U in cooperation with the electronic device 100. The storage unit 240 may realize the directional conversation library DB 20 by storing a plurality of directional conversation information 320, or may store the directional conversation information 320 acquired from the directional conversation library DB 20. .. The log information 330 includes, for example, information indicating a log of a conversation, a question, an answer, a response, and the like.

In the present embodiment, the program 241 has a program for realizing the above-mentioned modules M1, module M2, and module M4. The program 241 receives the request 301 for inserting the directional conversation from the electronic device 100, extracts the directional conversation set 303 from the directional conversation library DB 20 based on the cluster information 302 corresponding to the user who sent the request 301, and directionally. The server 200 is made to execute a process of generating a directional conversation based on the conversation set 303 and transmitting it to the electronic device 100.

The program 241 collects and analyzes the response log 304 transmitted from the electronic device 100, and causes the server 200 to execute a process of generating a new intervention parameter 305 based on the analysis result. The program 241 generates clusters based on the medical examination data 500, generates priority data indicating the priority of intervention points for lifestyle-related improvement for each generated cluster, and generates priority data and user U identification information. Is linked and stored in the lifestyle-related improvement parameter library DB10, and the server 200 is made to execute the process.

The control unit 250 is an arithmetic processing device. Arithmetic processing devices include, but are not limited to, for example, CPUs, SoCs, MCUs, FPGAs, and coprocessors. The control unit 250 can comprehensively control the operation of the server 200 and realize various functions.

Specifically, the control unit 250 can execute an instruction included in the program 241 stored in the storage unit 240 while referring to the information stored in the storage unit 240 as necessary. Then, the control unit 250 can control the function unit according to the data and the instruction, thereby realizing various functions. The functional unit includes, but is not limited to, the display unit 210 and the communication unit 230, for example.

The control unit 250 functions as the above-mentioned modules M1, module M2, and module M3 by executing the program 241. The control unit 250 controls by executing the program 241 to realize processing corresponding to the request 301 and the response log 304 received from the electronic device 100 via the communication unit 230. The control unit 250 controls the transmission of the directional conversation set 303 to the electronic device 100 via the communication unit 230 by executing the program 241.

The functional configuration example of the server 200 according to the present embodiment has been described above. The above configuration described with reference to FIG. 8 is merely an example, and the functional configuration of the server 200 according to the present embodiment is not limited to such an example. The functional configuration of the server 200 according to this embodiment can be flexibly modified according to specifications and operations.

FIG. 9 is a flowchart showing a processing procedure of the module M3 executed by the electronic device 100 according to the embodiment. The processing procedure shown in FIG. 9 shows an example of the processing procedure when the above-mentioned module M3 is realized by the electronic device 100. The processing procedure shown in FIG. 9 is realized by the control unit 170 of the electronic device 100 executing the program 161. The processing procedure shown in FIG. 9 is executed when the control unit 170 has a conversation with the user U.

As shown in FIG. 9, the control unit 170 of the electronic device 100 generates the chat information 310 (step S301). For example, the control unit 170 generates chat information 310 corresponding to a time zone, a conversation timing, and the like. For example, the control unit 170 generates chat information 310 based on information acquired from a database or the like. When the process of step S301 is completed, the control unit 170 advances the process to step S302.

The control unit 170 executes conversation processing based on the chat information 310 (step S302). For example, the control unit 170 controls the display unit 110 so as to sequentially output the conversation information set in the question item D1, the answer item D2, and the response item D3 of the chat information 310 by executing the conversation processing. As a result, the display unit 110 of the electronic device 100 displays a message corresponding to the chat. When the control unit 170 finishes the step S302, the control unit 170 advances the process to the step S303.

The control unit 170 sends a request 301 for inserting a directional conversation to the server 200 (step S303). For example, the control unit 170 sends a request 301 that can identify the user U to the server 200 via the communication unit 150. When the process of step S303 is completed, the control unit 170 advances the process to step S304.

The control unit 170 receives the directional conversation set 303 from the server 200 (step S304). For example, the control unit 170 receives the directional conversation set 303 via the communication unit 150 and stores it in the storage unit 160. When the process of step S304 is completed, the control unit 170 advances the process to step S305.

The control unit 170 expands the directional conversation set 303 and executes conversation processing based on the directional conversation information 320 (step S305). For example, the control unit 170 displays so as to sequentially output the conversation information set in the question item D1, the answer item D2, and the response item D3 for each of the expanded directional conversation information 320 by executing the conversation processing. The unit 110 is controlled. As a result, the display unit 110 of the electronic device 100 displays a message corresponding to a plurality of directional conversations. When step S305 is completed, the control unit 170 advances the process to step S306.

The control unit 170 transmits the response log 304 corresponding to the directional conversation set 303 to the server 200 (step S306). For example, the control unit 170 generates a response log 304 capable of discriminating between the question of the directional conversation and the answer selected by the user U, and transmits the response log 304 to the server 200 in association with the identification information of the user U. .. When the process of step S306 is completed, the control unit 170 ends the process procedure shown in FIG.

Through the above processing, the control unit 170 of the electronic device 100 realizes the module M3 described above. As a result, when the electronic device 100 has a chat with the user U, the directional conversation set 303 received from the server 200 can be expanded and the directional conversation can be inserted into the chat as a conversation. In the conversation system 1, the electronic device 100 generates a chat, and the server 200 has a directional conversation, so that it is possible to easily update the directional conversation corresponding to each user U. As a result, since the electronic device 100 can insert various directional conversations of the content to be spoken to the user U into the chat, it is possible to support the improvement of the problem of the user U by the conversation.

The electronic device 100 can transmit a response log 304 capable of identifying the response result of the user U to the directional conversation set 303 to the server 200. As a result, the electronic device 100 can cause the server 200 to construct the response log 304 of the user U for the directional conversation. As a result, the electronic device 100 can contribute to the analysis of the behavior change of the user U by providing the response result of the user U.

FIG. 10 is a flowchart showing a processing procedure of the module M2 executed by the server 200 according to the embodiment. The processing procedure shown in FIG. 10 shows an example of the processing procedure when the above-mentioned module M2 is realized by the server 200. The processing procedure shown in FIG. 10 is realized by the control unit 250 of the server 200 executing the program 241. The processing procedure shown in FIG. 10 is executed when the control unit 250 has a conversation with the user U.

As shown in FIG. 10, the control unit 250 of the server 200 receives the request 301 from the electronic device 100 (step S201). For example, the control unit 250 stores the request 301 received via the communication unit 230 in the storage unit 240. When the process of step S201 is completed, the control unit 250 advances the process to step S202.

The control unit 250 acquires the cluster information 302 of the user U corresponding to the request 301 (step S202). For example, the control unit 250 instructs the module M1 to extract the cluster information 302, and acquires the cluster information 302 extracted from the parameter library DB 10. When the process of step s202 is completed, the control unit 250 advances the process to step S203.

The control unit 250 extracts the directional conversation set 303 from the directional conversation library DB 20 based on the cluster information 302 (step S203). For example, the control unit 250 extracts the directional conversation set 303 suitable for the intervention point of the cluster information 302 from the directional conversation library DB 20. For example, when the cluster information 302 indicates a lifestyle-related intervention point, the control unit 250 extracts a directional conversation set 303 suitable for the lifestyle. When the process of step S203 is completed, the control unit 250 advances the process to step S204.

The control unit 250 transmits the extracted directional conversation set 303 to the electronic device 100 (step S204). For example, the control unit 250 transmits the directional conversation set 303 to the electronic device 100 that is the source of the request 301 via the communication unit 230. When the process of step S204 is completed, the control unit 250 ends the process procedure shown in FIG.

Through the above processing, the control unit 250 of the server 200 realizes the module M2 described above. As a result, the server 200 can transmit the directional conversation set 303 based on the cluster information 302 of the user U to the electronic device 100 in response to the request 301 from the electronic device 100. As a result, the server 200 can insert a directional conversation suitable for the cluster information 302 of the user U into the chat of the electronic device 100, so that the improvement of the problem of the user U can be supported by the conversation.

The server 200 can acquire the cluster information 302 of the user U corresponding to the request 301 from the changeable parameter library DB 10. As a result, the server 200 can transmit the directional conversation set 303 based on the latest cluster information 302 suitable for the user U to the electronic device 100. As a result, the server 200 can insert various directional conversations according to the cluster information 302 of the user U into the chat of the electronic device 100, so that the server 200 can further contribute to the improvement of the problem of the user U.

FIG. 11 is a flowchart showing a processing procedure of the module M4 executed by the server 200 according to the embodiment. The processing procedure shown in FIG. 11 shows an example of the processing procedure when the above-mentioned module M4 is realized by the server 200. The processing procedure shown in FIG. 11 is realized by the control unit 250 of the server 200 executing the program 241. The processing procedure shown in FIG. 11 is executed when the control unit 250 has a conversation with the user U.

As shown in FIG. 11, the control unit 250 of the server 200 collects the response log 304 of the user U received from the electronic device 100 (step S401). For example, the control unit 250 collects the response log 304 received via the communication unit 230 for each user U and stores it in the storage unit 240. When the process of step S401 is completed, the control unit 250 advances the process to step S402.

The control unit 250 analyzes the collected response log 304 (step S402). For example, the control unit 250 analyzes the response log 304 received in a predetermined period, and stores the analysis result in the storage unit 240 associated with the user U. For example, the control unit 250 specifies the above-mentioned counseling content 710 for each user U based on the analysis result obtained by analyzing the results of the questions, answers, and the like of the collected response log 304. When the process of step S402 is completed, the control unit 250 advances the process to step S403.

The control unit 250 generates a new intervention parameter for the user U based on the analysis result (step S403). For example, the control unit 250 generates a new intervention parameter 305 for the user U based on the table 700 showing the relationship between the counseling content 710 and the intervention item 720. For example, the control unit 250 generates intervention points in the order of priority of the main theme, the first sub-theme, and the second sub-theme based on the intervention item 720 corresponding to the counseling content 710. When the control unit 250 associates the generated new intervention point of the user U with the user U and stores it in the storage unit 240, the control unit 250 ends the processing procedure shown in FIG.

Through the above processing, the control unit 250 of the server 200 realizes the module M4 described above. As a result, the server 200 can support the change of the cluster information 302 because the server 200 generates the intervention parameter 305 suitable for the actual response result of the user U. The conversation system 1 can change the cluster information 302 based on the new intervention parameter 305 generated by the electronic device 100. As a result, since the server 200 can insert various directional conversations according to the change of the user U into the chat, it is possible to support the improvement of the problem of the user U by the conversation.

The server 200 can store the new intervention parameter 305 in the parameter library DB 10. Thereby, the server 200 can support the change of the cluster information 302 based on the intervention parameter of the parameter library DB 10. As a result, since the server 200 can insert various directional conversations according to the change of the user U into the chat, it is possible to support the improvement of the problem of the user U by the conversation.

FIG. 12 is a flowchart showing a processing procedure of the module M1 executed by the server 200 according to the embodiment. The processing procedure shown in FIG. 12 shows an example of the processing procedure when the above-mentioned module M1 is realized by the server 200. The processing procedure shown in FIG. 12 is realized by the control unit 250 of the server 200 executing the program 241. The processing procedure shown in FIG. 12 is executed when the control unit 250 has a conversation with the user U.

As shown in FIG. 12, the control unit 250 of the server 200 generates a cluster based on the medical examination data 500 of the user U (step S101). For example, the control unit 250 generates one or more clusters to be improved by the user U. If the user U does not need to be improved, the control unit 250 may end the processing procedure shown in FIG. When the control unit 250 generates the cluster, the process proceeds to step S102.

The control unit 250 generates cluster information 302 indicating the priority of intervention points for improvement based on the generated cluster (step S102). For example, the control unit 250 generates the cluster information 302 of the user U indicating the priority of the intervention point for improvement based on the intervention parameter 305 of the user U for each cluster. The priority indicates, for example, the priority of smoking cessation, diet, exercise, and the like. For example, when the control unit 250 generates the cluster information 302 for the user U for the first time, the control unit 250 creates the cluster information 302 based on the general cluster information 302 corresponding to the cluster. When the process of step S102 is completed, the control unit 250 advances the process to step S103.

The control unit 250 stores the cluster information 302 and the user U identification information in the parameter library DB 10 in association with each other (step S103). For example, the control unit 250 registers the cluster information 302 so that it can be extracted from the parameter library DB 10 using the identification information of the user U as a key. When the process of step S103 is completed, the control unit 250 ends the process procedure shown in FIG.

Through the above processing, the control unit 250 of the server 200 realizes the module M1 described above. As a result, the server 200 can generate a cluster based on the medical examination data 500, and can generate cluster information 302 indicating the priority of the intervention point for improvement of the user U for each cluster. The server 200 can associate the cluster information 302 with the identification information of the user U and store them in the parameter library DB 10 used for improving the user U. The server 200 can transmit the directional conversation set 303 based on the priority of the cluster information 302 of the user U to the electronic device 100 in response to the request 301 from the electronic device 100. As a result, the server 200 can insert a directional conversation suitable for the cluster information 302 of the user U into the chat of the electronic device 100, so that the improvement of the problem of the user U can be supported by the conversation.

In the above-described embodiment, the conversation system 1 describes a case where the electronic device 100 realizes the module M3 and the server 200 realizes the module M1, the module M2, and the module M4, but the present invention is not limited thereto. For example, in the conversation system 1, the server 200 may realize all modules including the module M3.

FIG. 13 is a flowchart showing a processing procedure of the module M3 executed by the server according to the modified example of the embodiment. The processing procedure shown in FIG. 13 shows an example of the processing procedure when the above-mentioned module M3 is realized by the server 200. The processing procedure shown in FIG. 13 is realized by the control unit 250 of the server 200 executing the program 241. The processing procedure shown in FIG. 13 is executed when the control unit 250 has a conversation with the user U.

As shown in FIG. 13, the control unit 250 of the electronic device 100 controls the electronic device 100 so as to output the chat information 310 (step S311). For example, the control unit 250 generates chat information 310 corresponding to a time zone, conversation timing, and the like, and instructs the electronic device 100 to output the chat information 310. For example, the control unit 250 controls the output of the electronic device 100 so as to sequentially output the conversation information set in the question item D1, the answer item D2, and the response item D3 of the chat information 310. When the process of step S311 is completed, the control unit 250 advances the process to step S312.

The control unit 250 acquires the directional conversation set 303 to be inserted into the chat (step S312). For example, the control unit 250 acquires the directional conversation set 303 suitable for the intervention point of the cluster information 302 of the user U from the directional conversation library DB 20. When the process of step S312 is completed, the control unit 250 advances the process to step S313.

The control unit 250 expands the directional conversation set 303, and inserts the expanded directional conversation into the chat to be output as a conversation (step S313). For example, the control unit 250 controls the output of the electronic device 100 so as to sequentially output the conversation information set in the question item D1, the answer item D2, and the response item D3 for each of the expanded directional conversation information 320. As a result, the control unit 250 can output the directional conversation of the directional conversation set 303 to the electronic device 100 during the chat. When the process of step S313 is completed, the control unit 250 ends the process procedure shown in FIG.

Through the above processing, the control unit 250 of the server 200 realizes the module M3 described above. As a result, when the server 200 has a chat with the user U, the acquired directional conversation set 303 of the user U can be expanded and the directional conversation can be inserted into the chat as a conversation. In the conversation system 1, the electronic device 100 generates a chat, and the server 200 has a directional conversation, so that it is possible to easily update the directional conversation corresponding to each user U. As a result, since the server 200 can insert various directional conversations of the content to be spoken to the user U into the chat, it is possible to support the improvement of the problem of the user U by the conversation.

As described above, the conversation system 1 can realize the module M1, the module M2, the module M3 and the module M4 by the server 200. Further, the conversation system 1 may realize the module M1, the module M2, the module M3 and the module M4 by the electronic device 100.

In the above-described embodiment, the conversation system 1 has described the case where the module M1, the module M2 and the module M4, or the module M1 to the module M4 are realized by one server 200, but the present invention is not limited thereto. For example, the conversation system 1 may realize the module M1, the module M2 and the module M4, or the module M4 from the module M1 by a plurality of servers.

In the above-described embodiment, the conversation system 1 has described the case where the conversation with the user U is realized by the chatbot, but the present invention is not limited to this. For example, the conversation system 1 may be configured to have a voice conversation. In this case, the conversation system 1 may recognize the answer to the question from the utterance content of the user U by using known natural language understanding, natural language processing, and the like.

In the above-described embodiment, in the conversation system 1, the case where the server 200 is a cloud server has been described, but the present invention is not limited to this. For example, the conversation system 1 may realize the function of the server 200 with the electronic device 100 of the user U. For example, the conversation system 1 may realize the function of the server 200 by a plurality of computers.

In order to fully and clearly disclose the technique according to the attached claims, characteristic embodiments have been described. However, the accompanying claims are not limited to the above embodiments, and all modifications and alternatives that can be created by those skilled in the art within the scope of the basic matters set forth herein. It should be configured to embody a unique configuration.

1 Conversation system 100 Electronic equipment 110 Display unit 120 Operation unit 130 Output unit 140 Sensor unit 150 Communication unit 160 Storage unit 161 Program 170 Control unit 200 Server 210 Display unit 220 Operation unit 230 Communication unit 240 Storage unit 241 Program 250 Control unit 301 Request 302 Cluster information 303 Directional conversation set 304 Response log 305 Intervention parameter 310 Chat information 320 Directional conversation information 330 Log information M1, M2, M3, M4 module

Claims (10)

A program that is used by users and executed by electronic devices connected to the server via a network.
Generate a chat,
Send a request to insert a directional conversation to the server and
The directional conversation set corresponding to the request is received from the server, and the directional conversation set is received.
A program that expands the directional conversation set into a conversation format, inserts it as a conversation into the generated chat, and causes the electronic device to execute a process. In the program according to claim 1,
A program that causes the electronic device to execute a process of transmitting a response log that can identify the response result of the user to the directional conversation set to the server. A program that runs on a server that is connected to the user's electronic device via a network.
Upon receiving a request for directional conversation insertion from the electronic device,
A directional conversation set is extracted from the directional conversation library based on the cluster information of the user corresponding to the request.
A program that causes the server to execute a process of generating a directional conversation based on the directional conversation set and transmitting it to the electronic device. In the program according to claim 3,
A program that acquires the cluster information of the user corresponding to the request from the changeable parameter library and causes the server to execute the process. A program that runs on a server that is connected to the user's electronic device via a network.
The response log transmitted from the electronic device is collected and analyzed, and
A program that causes the server to execute a process that generates new intervention parameters for the user based on the analysis result. In the program according to claim 5,
A program that stores the new intervention parameters in a parameter library used for improving the user, and causes the server to execute a process. A program that runs on a server
Generate a cluster based on the medical examination data
For each of the generated clusters, cluster information indicating the priority of intervention points for user improvement is generated.
A program that associates the cluster information with the user's identification information, stores the information in the parameter library used for improving the user, and causes the server to execute the process. In the program according to claim 7.
The cluster information is a program created by using the results of a questionnaire. A program that runs on a server that is connected to the user's electronic device via a network.
Control the electronic device to output a chat conversation,
Get a directional conversation set to insert into a chat,
A program that expands the directional conversation set into a conversation format, inserts it as a conversation into the chat to be output, and causes the server to execute a process. A conversation system in which an electronic device and a server cooperate to have a conversation with a user of the electronic device.
The electronic device is
Generate a chat,
Send a request to insert a directional conversation to the server and
The directional conversation set corresponding to the request is received from the server, and the directional conversation set is received.
Expand the directional conversation set into a conversational format and insert it as a conversation into the generated chat.
The server
Upon receiving a request for directional conversation insertion from the electronic device,
The directional conversation set is extracted from the directional conversation library based on the cluster information of the user corresponding to the request.
A conversation system that generates directional conversations based on the directional conversation set and sends them to the electronic device.

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