JP2021128633A - Information processing system, message notification system, and message notification method - Google Patents

Abstract

To provide an information processing system, a message notification system, and a message notification method, capable of notifying a message on the basis of a notification condition of the message.SOLUTION: In a message notification system 100, an information processing system 50 that communicates with a terminal device 10 or equipment 20 via a network, includes a message management part 52 that notifies the terminal device or the equipment of a message in accordance with a notification condition of the message.SELECTED DRAWING: Figure 7

Description

The present invention relates to an information processing system, a message notification system, and a message notification method.

A message may be notified from the service provider side to the user who is using the application or service on the network. A technique for transmitting such a message for each user has been devised (see, for example, Patent Document 1). In Patent Document 1, the driver registers the content to be commonly viewed by the user and the individual message for each customer in the server, and when the content is acquired from the user, the server uses the common content and the message for each customer. A technique of combining and transmitting to a user is disclosed.

However, in the conventional technique, there is a problem that a message cannot be notified based on the notification condition. For example, in the conventional technology, the device in the customer displays the message for each user by associating the individual message with the customer information by the administrator in the customer. However, with this method, it is not possible for business personnel in regions or countries who do not directly know customer information to register messages. That is, the person in charge of business cannot notify the message by specifying the notification condition regarding the user. Further, in the conventional technique, the notification condition regarding the device for displaying the message is not set. Therefore, a message regarding the image forming apparatus may be notified to the user who uses the electronic blackboard, and an unnecessary message may be notified.

In view of the above problems, an object of the present invention is to provide an information processing system that notifies a message based on notification conditions.

In view of the above problems, the present invention is an information processing system that communicates with a terminal device or device via a network, and is a message management unit that notifies the terminal device or device of the message according to a message notification condition. It is characterized by having.

It is possible to provide an information processing system that notifies a message based on a notification condition.

It is a figure explaining the display method of the message based on the notification condition of a message. It is a figure which shows the system configuration of an example of a message notification system. It is a hardware block diagram of an example of an information processing system and a terminal device. It is a hardware block diagram of an example of an image forming apparatus which is an example of an apparatus. It is a figure explaining the overall structure of a message notification system. It is a figure which shows an example of the workflow setting screen displayed by the terminal device which a developer operates. It is a figure which shows the functional structure of an example of a message notification system. This is an example of a sequence diagram for explaining a process of registering, editing, or deleting a message by a business person. It is a figure which shows an example of a login screen. It is a figure which shows an example of the top screen displayed by the terminal device operated by the person in charge of business. It is a figure which shows an example of the message management screen displayed by the terminal device operated by the person in charge of business. It is a figure which shows an example of the message registration screen displayed by the terminal device operated by the person in charge of business. It is a figure which shows an example of the message editing screen displayed by the terminal device operated by the person in charge of business. This is an example of a sequence diagram for explaining a process in which a tenant administrator registers, edits, or deletes a message. It is a figure which shows an example of the top screen displayed by the terminal device operated by a tenant manager. It is a figure which shows an example of the message management screen displayed by the terminal device operated by a tenant administrator. It is a figure which shows an example of the message registration screen displayed by the terminal device operated by a tenant administrator. It is a figure which shows an example of the message edit screen displayed by the terminal device operated by a tenant administrator. This is an example of a sequence diagram for explaining a process in which a device operated by a user displays a message. It is a figure which shows as an example of the top screen displayed by the device operated by a user. It is a figure which shows as an example of the message screen displayed by the device operated by a user. It is a figure which shows as an example of the message detail screen displayed by the device operated by a user. This is an example of a sequence diagram for explaining a process in which an information processing system receives customized information and reflects it in a message. It is a figure which shows an example of the message management screen displayed by the terminal device operated by a tenant administrator. This is an example of a sequence diagram for explaining a process in which a device operated by a user displays a message.

Hereinafter, as an example of the embodiment for carrying out the present invention, the information processing system and the message notification method performed by the information processing system will be described with reference to the drawings.

<Outline of this embodiment>
First, the outline of the message notification system of the present embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating a method of displaying a message based on a message notification condition.

(1) In the present embodiment, when a business person in charge of each region or country (an example of the first manager) or a tenant manager (an example of the second manager) registers a message in the information processing system 50. The conditions of the user to be notified and the type of the device 20 are set in. Business personnel or tenant managers can register notification conditions for notifying appropriate users and devices of messages for each message.

(2) When the user uses the device 20, the information processing system 50 determines the user and the device 20, and notifies the user and the device 20 of a message satisfying the notification condition to the user who operates the device 20.

In this way, the message notification system 100 of the present embodiment can display a message based on the notification conditions set for the user and the device 20. In addition, business personnel and tenant managers by region or country can register messages. Further, by setting the display device 20, the information processing system 50 can limit the device 20 for displaying the message, and can display the message on the appropriate device 20 depending on the content of the message.

<Terminology>
A message is information that should be notified to a user. It may be called information, message, bulletin board information, caution, etc.

The notification condition is a condition for notifying the user of a message. Mainly, there are conditions related to the user and conditions related to the device or terminal device operated by the user.

<System configuration example>
FIG. 2 is a diagram showing a system configuration of an example of the message notification system 100 according to the present embodiment. The message notification system 100 has an information processing system 50, a terminal device 10, and a device 20, and is communicably connected via a wide area network N such as the Internet. Further, as an example of the device 20, an image forming apparatus 20a and an electronic blackboard 20b are shown. The network N may be a LAN inside a firewall.

The information processing system 50 has one or more information processing devices, and provides various services such as a cloud service via the network N. A series of processes linked with an external service such as a storage service may be provided as a service. A series of processes, which are services provided by the information processing system 50, are referred to as, for example, a "process flow" or a "workflow".

In the present embodiment, a cloud system will be described as a specific example of the information processing system 50, but the present embodiment is not limited to this. A cloud system is a usage pattern in which resources on a network are used without being aware of specific hardware resources. The information processing system 50 may exist on the Internet or on-premises.

The device 20 is various electronic devices used by the user. That is, the device 20 is, for example, an image forming device 20a such as an MFP (Multifunction Peripheral), an electronic blackboard 20b, or the like. In addition, a projector, a video conferencing terminal, a car navigation system, and the like can also be the device 20. The user can use various services provided by the information processing system 50 by using the device 20.

The terminal device 10 is, for example, a desktop PC, a notebook PC, a smartphone, a tablet terminal, or the like used by a business person or a tenant manager. The person in charge of business or the tenant manager can use the terminal device 10 to register, edit, or delete a message transmitted and displayed by the information processing system 50 to the device 20.

The terminal device 10 may be used by the user to use various services provided by the information processing system 50. Further, the person in charge of business or the tenant manager may use the device 20 to register, edit, or delete a message transmitted and displayed by the information processing system 50 to the device 20.

The configuration of the message notification system 100 shown in FIG. 2 is an example, and may be another configuration.

<Hardware configuration example>
With reference to FIG. 3, the hardware configurations of the information processing system 50, the terminal device 10 and the device 20 included in the message notification system 100 according to the present embodiment will be described.

<< Information processing system and terminal equipment >>
FIG. 3 is a diagram showing a hardware configuration of an example of the information processing system 50 and the terminal device 10 according to the present embodiment. As shown in FIG. 3, the information processing system 50 and the terminal device 10 are constructed by a computer, and the CPU 501, ROM 502, RAM 503, HD 504, HDD (Hard Disk Drive) controller 505, display 506, and external device connection I It includes a / F (Interface) 508, a network I / F 509, a bus line 510, a keyboard 511, a pointing device 512, a DVD-RW (Digital Versatile Disk Rewritable) drive 514, and a media I / F 516.

Of these, the CPU 501 controls the operation of the information processing system 50 and the terminal device 10 as a whole. The ROM 502 stores a program used to drive the CPU 501 such as an IPL. The RAM 503 is used as a work area of the CPU 501. The HD504 stores various data such as programs. The HDD controller 505 controls reading or writing of various data to the HD 504 according to the control of the CPU 501. The display 506 displays various information such as cursors, menus, windows, characters, or images. The external device connection I / F 508 is an interface for connecting various external devices. The external device in this case is, for example, a USB (Universal Serial Bus) memory, a printer, or the like. The network I / F509 is an interface for performing data communication using the communication network N2. The bus line 510 is an address bus, a data bus, or the like for electrically connecting each component such as the CPU 501 shown in FIG.

Further, the keyboard 511 is a kind of input means including a plurality of keys for inputting characters, numerical values, various instructions and the like. The pointing device 512 is a kind of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, and the like. The DVD-RW drive 514 controls reading or writing of various data to the DVD-RW 513 as an example of the removable recording medium. In addition, it is not limited to DVD-RW, and may be DVD-R or the like. The media I / F 516 controls reading or writing (storage) of data to a recording medium 515 such as a flash memory.

<< Equipment >>
FIG. 4 is a hardware configuration diagram of the image forming apparatus 20a, which is an example of the apparatus 20. As shown in FIG. 4, the image forming apparatus 20a includes a controller 910, a short-range communication circuit 920, an engine control unit 930, an operation panel 940, and a network I / F 950.

Of these, the controller 910 is a CPU 901, a system memory (MEM-P) 902, a north bridge (NB) 903, a south bridge (SB) 904, an ASIC (Application Specific Integrated Circuit) 906, and a storage unit, which are the main parts of the computer. It has a local memory (MEM-C) 907, an HDD controller 908, and a storage unit HD909, and has a configuration in which the NB 903 and the ASIC 906 are connected by an AGP (Accelerated Graphics Port) bus 921.

Of these, the CPU 901 is a control unit that controls the entire image forming apparatus 20a. The NB903 is a bridge for connecting the CPU 901, the MEM-P902, the SB904, and the AGP bus 921, and includes a memory controller that controls reading and writing to the MEM-P902, a PCI (Peripheral Component Interconnect) master, and an AGP target. Has.

The MEM-P902 includes a ROM 902a that is a memory for storing programs and data that realizes each function of the controller 910, and a RAM 902b that is used as a memory for developing programs and data and a memory for drawing at the time of memory printing. The program stored in the RAM 902b is configured to be provided by recording a file in an installable format or an executable format on a computer-readable recording medium such as a CD-ROM, CD-R, or DVD. You may.

The SB904 is a bridge for connecting the NB903 to a PCI device and peripheral devices. The ASIC 906 is an IC (Integrated Circuit) for image processing applications having hardware elements for image processing, and has a role of a bridge connecting the AGP bus 921, the PCI bus 922, the HDD controller 908, and the MEM-C907, respectively. The ASIC906 is a PCI target and an AGP master, an arbiter (ARB) that forms the core of the ASIC906, a memory controller that controls the MEM-C907, and a plurality of DMACs (Direct Memory Access Controllers) that rotate image data by hardware logic and the like. , And a PCI unit that transfers data between the scanner unit 931, the printer unit 932, and the facsimile unit via the PCI bus 922. A USB (Universal Serial Bus) interface or an IEEE 1394 (Institute of Electrical and Electronics Engineers 1394) interface may be connected to the ASIC 906.

The MEM-C907 is a local memory used as a copy image buffer and a code buffer. The HD909 is a storage for accumulating image data, accumulating font data used at the time of printing, and accumulating forms. The HD909 controls reading or writing of data to the HD909 according to the control of the CPU 901. The AGP bus 921 is a bus interface for a graphics accelerator card proposed for speeding up graphic processing, and the graphics accelerator card can be speeded up by directly accessing the MEM-P902 with high throughput. ..

Further, the short-range communication circuit 920 is provided with an antenna 920a of the short-range communication circuit. The short-range communication circuit 920 is a communication circuit such as NFC or Bluetooth (registered trademark).

Further, the engine control unit 930 includes a scanner unit 931, a printer unit 932, and a facsimile unit 933. Further, the operation panel 940 displays the current setting value, the selection screen, and the like, and displays the panel display unit 940a such as a touch panel that accepts the input from the operator, and the setting value of the condition related to image formation such as the density setting condition. It is provided with a hard key 940b including a numeric keypad for receiving and a start key for receiving a copy start instruction. The controller 910 controls the entire image forming apparatus 20a, and controls, for example, drawing, communication, input from the operation panel 940, and the like. The scanner unit 931 or the printer unit 932 includes an image processing portion such as error diffusion and gamma conversion.

The image forming apparatus 20a can sequentially switch and select the document box function, the copy function, the printer function, and the facsimile function by the application switching key of the operation panel 940. When the document box function is selected, the document box mode is set, when the copy function is selected, the copy mode is set, when the printer function is selected, the printer mode is set, and when the facsimile mode is selected, the facsimile mode is set.

Further, the network I / F950 is an interface for performing data communication using the communication network N2. The short-range communication circuit 920 and the network I / F 950 are electrically connected to the ASIC 906 via the PCI bus 922.

<Overall configuration>
FIG. 5 is a diagram illustrating an overall configuration of the message notification system 100. The person in charge of business 201 in each region or country operates the terminal device 10 to communicate the terminal device 10 with the information processing system 50. The business person 201 is a person in charge on the sales side of the message notification system 100. Business person 201 can register, edit, and delete messages for all tenants, which will be described later.

Customers in each region and each country are managed in units called tenants. A tenant is a group of users within a customer. One tenant has a tenant administrator and a general user. Unlike business personnel, tenant managers can only register, edit, and delete messages for users in the tenant.

The information processing system 50 includes a message management unit 52, a workflow creation tool 203, an application 204, a business tool 205, a basic service 206, and the like. The application 204 is a Web application created by the workflow creation tool 203. The business tool 205 is a tool (Web application) for a person in charge of business to create and set a tenant.

The basic service 206 is a service (a set of tools) that performs an authentication unit (user authentication, device authentication), application management, contract management, and the like. App management is a function to manage apps, and contract management is a function to manage licenses of which apps can be used by tenants.

<Example of workflow>
The outline of the workflow setting performed by the developer will be described with reference to FIG. FIG. 6 is an example of the workflow setting screen G800 displayed by the terminal device 10 or the like operated by the developer. The developer may be a person in charge of business, a tenant manager, or a user.

The terminal device 10 is executing the workflow creation tool 203 shown in FIG. In FIG. 6A, the following workflows are registered by three icons 210-212 arranged in the horizontal direction.
"OCR-> File upload (external storage service A)-> Email transmission"
One icon 210-212 corresponds to one process. The device 20 acquires an image by scanning, receiving a fax, receiving an e-mail, or the like. The processing below OCR is automatically executed in order for this image.

The administrator can set the workflow by dragging the desired icon from the menu 220 on the left side of the screen to the square on the right side. The processing is executed in order from left to right. Further, as shown in FIG. 6B, when the icons 213 are set in the upper and lower cells, the workflow processing branches and is executed in parallel. In this way, the developer can register the application 204 by visual operation.

<About functions>
Next, with reference to FIG. 7, the functional configuration of the message notification system 100 according to the present embodiment will be described. FIG. 7 is a diagram showing a functional configuration of an example of the message notification system 100.

<< Terminal devices, equipment >>
Since the functions of the terminal device 10 and the device 20 may be substantially the same with respect to the registration, editing, or deletion of messages, the terminal device 10 will be described. The differences will be described separately.

First, the terminal device 10 has a first communication unit 11, a display control unit 12, and an operation reception unit 13. Each of these functional units is a function or means realized by the CPU 501 executing an instruction included in one or more programs (for example, a Web browser) installed in the terminal device 10.

The first communication unit 11 transmits and receives various types of information to and from the information processing system 50. In the present embodiment, the screen information of the message registration screen is received from the information processing system 50, and the message or the like is transmitted to the information processing system 50.

The display control unit 12 interprets the screen information of various screens and displays it on the display 506. The operation reception unit 13 receives various operations of the user on various screens displayed on the display 506.

Further, the device 20 has a storage unit 14 realized by the HD909, the RAM902b, etc. shown in FIG. A device information storage unit 15 is constructed in the storage unit 14. The device information storage unit 15 stores the type of device 20 indicating what kind of device 20 the device 20 is (image forming device 20a, electronic blackboard 20b, etc.).

<< Information processing system >>
The information processing system 50 includes a second communication unit 51, a message management unit 52, an authentication unit 53, and a screen generation unit 54. Each of these functional units is a function or means realized by the CPU 501 executing an instruction included in one or more programs installed in the information processing system 50.

The second communication unit 51 transmits and receives various information to and from the terminal device 10 or the device 20. In the present embodiment, the screen information of the message registration screen is transmitted to the terminal device 10 or the device 20, and the message or the like is received from the terminal device 10 or the device 20.

The message management unit 52 manages (registers / edits / deletes / notifies) messages in the message information storage unit 59. The authentication unit 53 authenticates a person in charge of business, a tenant manager, a user (general user), or the like, and identifies the user if the authentication is successful.

The screen generation unit 54 creates screen information of a Web page to be displayed on the terminal device 10 or the device 20. The screen information is created by HTML, XML, CSS (Cascade Style Sheet), JavaScript (registered trademark), and the like. The web page may be provided by a web application. A Web application refers to software or a mechanism thereof that operates by coordinating a program in a programming language (for example, JavaScript (registered trademark)) that operates on a Web browser and a program on the Web server side and is executed on the Web browser. .. A web page can be dynamically changed by a web application.

The information processing system 50 has a storage unit 55 realized by the HD 504, RAM 503, and the like shown in FIG. The storage unit 55 includes a user information storage unit 56, an application information storage unit 57, a tenant information storage unit 58, and a message information storage unit 59. These will be described below.

表１はユーザ情報記憶部５６に記憶されているユーザ情報を模式的に示す。ユーザ情報はテナントＩＤに対応づけられている。つまり、テナントに所属するユーザの数だけユーザ情報が存在する。ユーザ情報記憶部５６のユーザにはテナント管理者も含まれる。
・テナント管理者：企業とサービス提供者との契約の範囲内で、顧客環境において、ユーザやテナント管理者等によるサービスの利用に関する管理を行う者である。主にテナント側の担当者である。例えば、テナントへの一般ユーザの登録、一般ユーザのアカウント状態の管理、及び、一般ユーザが利用できるアプリの登録等を行う。
・ユーザ（一般ユーザ）：利用権限を割り当てられた場合にアプリを利用できる利用者である。

Table 1 schematically shows the user information stored in the user information storage unit 56. The user information is associated with the tenant ID. That is, there are as many user information as there are users belonging to the tenant. The user of the user information storage unit 56 also includes a tenant administrator.
-Tenant manager: A person who manages the use of services by users, tenant managers, etc. in the customer environment within the scope of the contract between the company and the service provider. Mainly the person in charge on the tenant side. For example, registration of a general user to a tenant, management of the account status of a general user, registration of an application that can be used by a general user, and the like are performed.
-User (general user): A user who can use the application when the usage authority is assigned.

The user information has each item of tenant ID, user ID, password, gender, name, e-mail address, display language (locale), account status, role, and application usage authority.
-Tenant ID: Identification information of the tenant to which the user belongs.
-User ID: User identification information in the tenant.
-Password: Confidential information that proves that you are a user.
-Last name: The surname of the user.
-Name: The name of the user.
-Email address: The user's email address.
-Display language (locale): The language of the characters displayed on the screen used by the user.
-Account status: An account is a right for a user to log in to the information processing system 50. There are at least three account states: "enabled, disabled or account locked". If the user information is provisionally registered, it becomes invalid, and it becomes valid by the main registration. Even after it is enabled, it can be disabled by the tenant administrator. Account lock is set when the user makes a mistake in the password several times while it is enabled. Account locks differ from invalids in that, for example, they return to validity after a period of time, or remain counted as users belonging to the tenant.
-Role: User's authority. For example, there are "tenant manager, user (general user), business person".
-App usage authority: A list of apps that can be used by this user. It has a list of apps to which the user has been assigned usage rights.

表２はアプリ情報記憶部５７に記憶されているアプリ情報を模式的に示す。アプリ情報はテナントＩＤに対応づけて、アプリＩＤとロールの項目を有している。アプリ情報は業務担当者等がサービスの契約状況に応じて登録する。サービスの契約によって自動的に登録されてもよい。
・テナントＩＤ…アプリが販売されたテナントの識別情報である。
・アプリＩＤ…アプリの識別情報である。
・ロール…アプリを利用できる権限である。例えば「テナント管理者又は一般ユーザ」がある。

Table 2 schematically shows the application information stored in the application information storage unit 57. The application information has the items of the application ID and the role corresponding to the tenant ID. The application information is registered by the person in charge of business according to the contract status of the service. It may be automatically registered by the contract of service.
-Tenant ID: Identification information of the tenant to whom the application was sold.
-App ID: App identification information.
・ Role: The authority to use the application. For example, there is a "tenant administrator or general user".

表３はテナント情報記憶部５８に記憶されているテナント情報を模式的に示す。テナント情報はテナントＩＤに対応づけて、テナント名、登録日、ユーザリスト、国の項目を有している。
・テナントＩＤ…テナントの識別情報である。
・テナント名…テナントの名称であり、社名や部署名である。
・登録日…テナントの登録日である。
・ユーザリスト…テナントに所属するユーザの識別情報である。
・国…テナントの所属する国（ユーザが所属する国とも言える）である。

Table 3 schematically shows the tenant information stored in the tenant information storage unit 58. Tenant information has items such as tenant name, registration date, user list, and country in association with the tenant ID.
-Tenant ID: Tenant identification information.
-Tenant name: The name of the tenant, which is the company name or department name.
・ Registration date: The registration date of the tenant.
-User list: Identification information of users belonging to the tenant.
-Country: The country to which the tenant belongs (it can also be said to be the country to which the user belongs).

表４（ａ）はメッセージ情報記憶部５９に記憶されているメッセージ情報を模式的に示す。表４（ａ）のメッセージ情報は業務担当者が登録、編集又は削除するものである。メッセージ情報はＩＤに対応づけて、タイトル、詳細内容、通知対象、表示デバイス、期限、確認済み刈り取り、及び、メッセージ確認済みユーザリストの項目を有している。
・ＩＤ…メッセージの識別情報である。
・タイトル…メッセージの名称である。メッセージ一覧に表示される。
・詳細内容…メッセージの内容である。
・通知対象…メッセージが表示される国、ユーザのロール、又は、利用しているアプリ等、ユーザに関する通知条件である。これ以外の条件が設定されてもよい。複数条件が設定されている場合、ＡＮＤ条件になる（例：日本かつテナント管理者など）。
・表示デバイス…Ｗｅｂ（ＰＣ）、 画像形成装置２０ａ、電子黒板２０ｂ、モバイル端末等の機器２０に関する通知条件が設定される。これ以外の条件が設定されてもよい。
・期限…メッセージの表示期限である。
・確認済み刈り取り…期限までにメッセージを確認しないユーザを情報処理システム５０が業務担当者に通知するか否かの設定である。
・メッセージ確認済みユーザリスト…テナントごとに確認済みのユーザが登録される。詳細を表４（ｂ）に示す。

Table 4 (a) schematically shows the message information stored in the message information storage unit 59. The message information in Table 4 (a) is registered, edited or deleted by the person in charge of business. The message information has items of title, detailed content, notification target, display device, deadline, confirmed reaping, and message confirmed user list in association with the ID.
-ID: Message identification information.
-Title: The name of the message. It is displayed in the message list.
-Detailed content: The content of the message.
-Notification target: Notification conditions related to the user, such as the country where the message is displayed, the role of the user, or the application being used. Other conditions may be set. If multiple conditions are set, it will be an AND condition (example: Japan and tenant administrator, etc.).
Display device: Notification conditions related to the device 20 such as the Web (PC), the image forming device 20a, the electronic blackboard 20b, and the mobile terminal are set. Other conditions may be set.
・ Deadline: The deadline for displaying the message.
-Confirmed reaping ... It is a setting whether or not the information processing system 50 notifies the person in charge of business of a user who does not confirm the message by the deadline.
-Message confirmed user list: Confirmed users are registered for each tenant. Details are shown in Table 4 (b).

The business person 201 may be able to register, edit, and delete a message for any tenant.

Table 4 (b) is an example of a message confirmed user list. In this way, the message confirmed user list is managed in association with the tenant ID and the user ID for each message ID.

Table 4 (c) shows an example of message information registered, edited or deleted by the tenant administrator. Compared with Table 4 (a), there is no notification target. By doing this, it is possible to notify all users in the tenant of the message. However, the notification target may be set even for the message information registered, edited or deleted by the tenant administrator.

Further, in the message information in Table 4 (c), there is no tenant ID in the message confirmed user list. This is because the tenant administrator manages only the users in the tenant (tenant is specified).

It should be noted that Tables 1 to 4 are shown only for the purpose of explaining the present embodiment, and information that is not the main information is omitted.

<Operation or processing of message notification system>
FIG. 8 is an example of a sequence diagram illustrating a process in which a person in charge of business registers, edits, or deletes a message.

S1, S2: The person in charge of business operates the terminal device 10 to communicate the terminal device 10 with the information processing system 50. As a result, the display control unit 12 of the terminal device 10 displays the login screen. An example of the login screen is shown in FIG.

S3: The person in charge of business inputs the information necessary for login (A: tenant ID, user ID, password B: e-mail address, password) into the terminal device 10. The operation reception unit 13 receives information necessary for login. There are two login methods, A and B, because in A, the user ID is unique within the tenant, so the tenant ID is required, and in B, the e-mail address is unique even if the tenant is different.

S4: The first communication unit 11 of the terminal device 10 specifies information necessary for login and transmits an authentication request to the information processing system 50.

S5: The second communication unit 51 of the information processing system 50 receives the information required for login, and the authentication unit 53 authenticates. That is, it is determined whether or not the information corresponding to the above A or B is stored in the user information storage unit 56.

S6: Here, it is assumed that the authentication is successful. This identifies the user.

S7: The second communication unit 51 of the information processing system 50 transmits the login OK and the authentication information to the terminal device 10. The authentication information is information for identifying the logged-in user, and may be called an authentication ticket, a token, or the like.

S8: The second communication unit 51 of the terminal device 10 receives the login OK and the authentication information. As a result, the terminal device 10 displays the top screen on the display 506. An example of the top screen is shown in FIG.

S9: The person in charge of business inputs the operation to access the message management screen on the top screen. The operation reception unit 13 receives an operation.

S10: The first communication unit 11 of the terminal device 10 specifies the authentication information and requests the information processing system 50 for a list of registered messages displayed on the message management screen.

S11: The second communication unit 51 of the information processing system 50 receives the request for the registered message list, and the message management unit 52 acquires the message list from the message information storage unit 59. A message is displayed for the person in charge of business regardless of the notification conditions, but it may be restricted by the notification conditions like the tenant administrator and the user. The second communication unit 51 transmits a list of messages to the terminal device 10.

S12: The first communication unit 11 of the terminal device 10 receives the list of messages, and the display control unit 12 displays them on the message management screen. An example of the message management screen is shown in FIG.

Subsequent steps S13 to S20 are processes related to message registration.
S13, S14: The person in charge of business operates the terminal device 10 to communicate the terminal device 10 with the information processing system 50. As a result, the display control unit 12 of the terminal device 10 displays the message registration screen. An example of the message registration screen is shown in FIG.

S15: The person in charge of business inputs message information on the message registration screen. The operation reception unit 13 receives new message information.

S16: The first communication unit 11 of the terminal device 10 specifies the authentication information and transmits the message information to the information processing system 50.

S17: The second communication unit 51 of the information processing system 50 receives the message information, and the message management unit 52 assigns an ID and registers the message information in the message information storage unit 59. That is, the registration of notification conditions is accepted. The second communication unit 51 transmits the registration completion to the terminal device 10.

S18: The first communication unit 11 of the terminal device 10 that has received the registration completion requests the information processing system 50 for a list of registered messages by designating the authentication information.

S19: The second communication unit 51 of the information processing system 50 receives the request for the registered message list, and the message management unit 52 acquires the message list from the message information storage unit 59. The second communication unit 51 transmits a list of messages to the terminal device 10.

S20: The first communication unit 11 of the terminal device 10 receives the list of messages, and the display control unit 12 displays them on the message management screen. As a result, the newly registered message is displayed on the message management screen.

Subsequent steps S21 to S29 are processes related to message editing.
S21: The person in charge of business operates the terminal device 10 and selects a message to be edited from the message management screen. The operation reception unit 13 receives an operation.

S22, S23: The person in charge of business operates the terminal device 10 to communicate the terminal device 10 with the information processing system 50. As a result, the display control unit 12 of the terminal device 10 displays the message editing screen. An example of the message editing screen is shown in FIG.

S24: The business person edits the message information on the message edit screen. The operation reception unit 13 accepts editing of message information.

S25: The first communication unit 11 of the terminal device 10 transmits the message information edited by designating the authentication information and the ID of the selected message to the information processing system 50.

S26: The second communication unit 51 of the information processing system 50 receives the edited message information, and based on the message ID, the message management unit 52 uses the message information of the message information storage unit 59 as the transmitted message information. Update. The second communication unit 51 transmits the update completion to the terminal device 10.

S27: The first communication unit 11 of the terminal device 10 that has received the update completion requests the information processing system 50 for a list of registered messages by designating the authentication information.

S28: The second communication unit 51 of the information processing system 50 receives the request for the registered message list, and the message management unit 52 acquires the message list from the message information storage unit 59. The second communication unit 51 transmits a list of messages to the terminal device 10.

S29: The first communication unit 11 of the terminal device 10 receives the list of messages, and the display control unit 12 displays them on the message management screen. As a result, the edited message is displayed on the message management screen.

Subsequent steps S30 to S36 are processes related to message deletion.
S30: The person in charge of business operates the terminal device 10 and selects a message to be deleted from the message management screen. The operation reception unit 13 receives an operation.

S31: The person in charge of business inputs an operation for confirming the deletion of the message to the terminal device 10. The operation reception unit 13 of the terminal device 10 accepts confirmation of deletion.

S32: The first communication unit 11 of the terminal device 10 specifies the authentication information and the ID of the selected message, and requests the information processing system 50 to delete the message information.

S33: The second communication unit 51 of the information processing system 50 receives the message ID, and the message management unit 52 deletes the message information of the message information storage unit 59 specified by the message ID. The second communication unit 51 transmits the deletion completion to the terminal device 10.

S34: The first communication unit 11 of the terminal device 10 that has received the deletion completion requests the information processing system 50 for a list of registered messages by designating the authentication information.

S35: The second communication unit 51 of the information processing system 50 receives the request for the registered message list, and the message management unit 52 acquires the message list from the message information storage unit 59. The second communication unit 51 transmits a list of messages to the terminal device 10.

S36: The first communication unit 11 of the terminal device 10 receives the list of messages, and the display control unit 12 displays them on the message management screen. As a result, the message management screen in which the message has been deleted is displayed.

<< Registration, editing or deletion of messages by tenant administrator >>
FIG. 14 is an example of a sequence diagram illustrating a process in which the tenant manager registers, edits, or deletes a message. The process of FIG. 14 is the same as that of FIG. 8 except that the main body of the operation is changed to the tenant manager.

<Example of screen displayed when registering, editing or deleting a message>
Subsequently, with reference to FIGS. 9 to 13, an example of a screen displayed when a person in charge of business operates the terminal device 10 when registering, editing, or deleting a message will be described. FIG. 9 is an example of a login screen.

FIG. 9A is an example of the login screen 300 displayed by the terminal device 10. The login screen 300 of FIG. 9A corresponds to the information required for the login of B above. The login screen 300 has a user ID field 301, a password field 302, and a login button 303. The person in charge of business or the tenant manager inputs the user ID in the user ID field 301, and inputs his / her own password in the password field 302. When the person in charge of business or the tenant manager presses the login button 303, the login request is transmitted to the information processing system 50.

FIG. 9B shows an example of the login screen 300 displayed by the terminal device 10. The login screen of FIG. 9B corresponds to the information required for the login of A above. The login screen of FIG. 9B has a tenant ID column 304 and a user ID column 305 as compared with the login screen 300 of FIG. 9A. In this way, the user can also log in by specifying the tenant ID. The person in charge of business or the tenant manager can switch and display the login screens shown in FIGS. 9A and 9B.

FIG. 10 shows an example of the top screen 310 displayed by the terminal device 10. The top screen 310 has a customer management button 311, a product management button 312, and a message management button 313. The customer management button 311 is a button for displaying a customer list and the like for the business person to manage the customer, and the product management button 312 is a button for displaying the product list and the like for the business person to manage the product. The message management button 313 is a button for displaying a list of messages and managing message information by a person in charge of business. When the person in charge of business presses the message management button 313, the screen transitions to the message management screen shown in FIG.

FIG. 11 shows an example of the message management screen 320 displayed by the terminal device 10. The message management screen 320 has a registration button 321 and an edit button 322, a delete button 323, and a message list column 324. Further, the message list column 324 has a selection column 325, a title column 326, a target column 327, a display device column 328, a display deadline column 329, and a confirmed check column 330. The title column 326 corresponds to the title of the message information in Table 4 (a), the target column 327 corresponds to the notification target, the display device column 328 corresponds to the display device, and the display deadline column 329 corresponds to the deadline. The confirmed check column 330 corresponds to confirmed reaping.

By pressing the registration button 321, the terminal device 10 displays the message registration screen of FIG. Further, when the edit button 322 is pressed while the selection field 325 of the message list field 324 is selected, the terminal device 10 displays the message editing screen of FIG. When the delete button 323 is pressed while the selection field 325 of the message list field 324 is selected, the terminal device 10 displays a dialog asking for confirmation of deletion.

FIG. 12 shows an example of the message registration screen 340 displayed by the terminal device 10. The message registration screen 340 has a title input field 341, a detailed content input field 342, a notification target input field 343, a display device setting field 347, a deadline setting field 348, and a confirmed check setting field 349. The title input field 341 corresponds to the title of the message information in Table 4 (a), the detailed content input field 342 corresponds to the detailed content, the notification target input field 343 corresponds to the notification target, and the display device setting field 347 corresponds to the display device setting field 347. Corresponding to the display device, the deadline setting field 348 corresponds to the deadline, and the confirmed check setting field 349 corresponds to the confirmed reaping.

The person in charge of business inputs the title of the message in the title input field 341 and the details of the message in the detailed content input field 342. The notification target input field 343 has a country input field 344, a role input field 345, and a used application setting field 346. The person in charge of business inputs the country name in the country input field 344, sets the "administrator" or "general user" in the role input field 345, and inputs the application name in the application setting field 346. In addition, the person in charge of business sets notification conditions (Web, MFP, electronic blackboard) related to the device 20 in the display device setting field 347. The Web means a general PC. In addition, the person in charge of business sets a deadline for displaying a message in the deadline setting field 348. In addition, the person in charge of business sets in the confirmed check setting field 349 whether or not to perform the confirmed reaping.

FIG. 13 shows an example of the message editing screen 350 displayed by the terminal device 10. In the description of the message editing screen 350, the difference from the message registration screen 340 will be described. The message editing screen 350 further has a message confirmed user list field 351. The message confirmed user list of Table 4 (b) is displayed in the message confirmed user list column 351.

<< Screen displayed by tenant administrator >>
An example of a screen displayed when registering, editing, or deleting a message when the tenant administrator operates the terminal device 10 will be described with reference to FIGS. 15 to 18. The login screen is the same as that of the person in charge of business.

FIG. 15 shows an example of the top screen 360 displayed by the terminal device 10. The top screen 360 displayed by the tenant administrator has an application icon 361 and a setting button 362. The application icon 361 is an application having the authority to be used by the tenant administrator in the user information in Table 1.

When the setting button 362 is pressed, the message management button 363 is displayed. The message management button 363 is a button for the tenant administrator to display a list of messages and the tenant administrator to manage the message information. When the tenant administrator presses the message management button 363, the screen transitions to the message management screen shown in FIG.

The top screen 360 has a message icon 364. When there is a message to the tenant administrator as described later, the number of messages is displayed on the message icon 364.

The screen generation unit 54 of the information processing system 50 switches and creates the top screens 310 and 360 according to the role of the authenticated user.

FIG. 16 shows an example of the message management screen 370 displayed by the terminal device 10. The message management screen 370 displayed by the tenant manager has a registration button 371, an edit button 372, a delete button 373, and a message list column 374. Further, the message list column 374 has a selection column 375, a title column 376, a display device column 377, and a display deadline column 378. The title column 376 corresponds to the title of the message information in Table 4 (c), the display device column 377 corresponds to the display device, and the display deadline column 378 corresponds to the deadline.

By pressing the registration button 371, the terminal device 10 displays the message registration screen of FIG. Further, when the edit button 372 is pressed while the selection field 375 of the message list field 374 is selected, the terminal device 10 displays the message editing screen of FIG. When the delete button 373 is pressed while the selection field 375 of the message list field 374 is selected, the terminal device 10 displays a dialog asking for confirmation of deletion.

FIG. 17 shows an example of the message registration screen 380 displayed by the terminal device 10. In the explanation of the message registration screen 380 displayed by the tenant administrator, the difference from FIG. 12 will be described. The message registration screen 380 of FIG. 17 does not have a notification target input field 343. This is because the notification target is not managed in Table 4 (c). When the tenant manager manages the notification target, the message registration screen may be the same as in FIG.

FIG. 18 shows an example of the message editing screen 390 displayed by the terminal device 10. In the description of the message edit screen 390 displayed by the tenant administrator, the difference from the message registration screen 380 will be described. The message edit screen 390 further has a message confirmed user list field 391. The message confirmed user list of Table 4 (c) is displayed in the message confirmed user list column 391.

<Operation or processing in which the information processing system displays a message on a device operated by a user (general user)>
FIG. 19 is an example of a sequence diagram illustrating a process in which the device 20 operated by the user displays a message.

S41 to S48: The flow of processing related to login may be the same as in steps S1 to S8 of FIG. However, when the device 20 communicates with the information processing system 50, the first communication unit 11 attaches the device information stored in the device information storage unit 15 to other information (for example, information necessary for login). Thereby, the information processing system 50 can specify the type of the device 20. When the user operates the terminal device 10 and the terminal device 10 and the information processing system 50 communicate with each other, the terminal device 10 does not transmit the device information. This is because the terminal device 10 does not hold the device information. Therefore, since the information processing system 50 does not transmit the device information, it identifies that it is the terminal device 10 (the type of the device is the Web). The top screen is displayed when the user logs in. An example of the top screen is shown in FIG. When displaying the top screen, the screen generation unit 54 performs the same processing as in step S51, counts the number of messages displayed to this user, and includes this number in the top screen.

S49: The user inputs an operation to access the message screen on the top screen. The operation reception unit 13 receives an operation.

S50: The first communication unit 11 of the terminal device 10 specifies the authentication information and requests the information processing system 50 for a message list.

S51: The second communication unit 51 of the information processing system 50 receives the request for the message list, and the message management unit 52 acquires the message list from the message information storage unit 59. First, the message management unit 52 refers to the expiration date of the message information stored in the message information storage unit 59, and determines whether or not the current date is within the expiration date. If it is within the deadline, the message management unit 52 refers to the notification target and the display device of the message information. For example, it is assumed that the notification target is "Japan, application A user". The message management unit 52 identifies the tenant ID to which the logged-in user belongs from the user information in Table 1. Next, the tenant ID is searched by the tenant information in Table 3 to determine whether or not the country is "Japan". Next, the message management unit 52 identifies an application for which the logged-in user has usage authority based on the user information in Table 1, and determines whether or not the user is "application A".

Further, it is assumed that the display device of the notification condition is "Web, MFP". The message management unit 52 determines whether the device information transmitted from the device 20 is the MFP. Alternatively, the message management unit 52 determines whether or not the device information is transmitted from the terminal device 10.

The message management unit 52 determines that a message satisfying the two notification conditions of the notification target and the display device is transmitted to the device 20 or the terminal device 10. The second communication unit 51 transmits a list of messages to the terminal device 10.

S52: The first communication unit 11 of the terminal device 10 receives the list of messages, and the display control unit 12 displays the message on the message screen. An example of the message screen is shown in FIG.

S53: The user operates the device 20 and selects a message to be confirmed from the message screen. The operation reception unit 13 receives an operation.

S54: The first communication unit 11 of the terminal device 10 specifies the authentication information and the ID of the selected message, and requests the information processing system 50 for the details of the message.

S55: The second communication unit 51 of the information processing system 50 receives the request for the details of the message, and the message management unit 52 acquires the detailed contents of the message specified by the message ID from the message information storage unit 59. The message management unit 52 registers the tenant ID and the user ID in the message confirmed user list in Table 4 (b) (when the notified message is registered by the person in charge of business), and is shown in Table 4 (c). Register the user ID in the message confirmed user list (when the notified message is registered by the tenant administrator).

S56: The second communication unit 51 of the information processing system 50 transmits the detailed contents of the message to the terminal device 10.

S57: The first communication unit 11 of the terminal device 10 receives the message details, and the display control unit 12 displays the message details screen. An example of the message detail screen is shown in FIG.

<Screen example where a message is displayed when the user uses the device>
Subsequently, a screen example of a message displayed when the user operates the device 20 will be described with reference to FIGS. 20 to 22.

FIG. 20 is an example of the top screen 400 displayed by the device 20. The top screen displayed by the user has an application icon 401. The application icon 401 is an application that the user has the authority to use in the user information in Table 1.

On the other hand, the top screen 400 displayed by the user does not have the setting button 362. This is because the setting button 362 is a button for the tenant administrator to perform various types of management, and is not necessary for general users. The screen generation unit 54 of the information processing system 50 switches between the top screens 360 and 400 according to the role of the authenticated user.

The message icon 402 of the top screen 400 displayed by the user displays the number of messages 403 notified to this user. In FIG. 20, it is displayed that there are three messages. When the user confirms the message, the user presses the message icon 402. This will display a message screen.

FIG. 21 is an example of the message screen 410 displayed by the device 20. The message screen 410 displays a message title column 411 and a display deadline column 412. The title column 411 corresponds to the titles in Tables 4 (a) and (c), and the display deadline column 412 corresponds to the deadline. Each title in the title column 411 can accept the display of detailed contents (has a link to the detailed contents). Therefore, when the user presses the title, the message details screen is displayed.

FIG. 22 shows an example of the message detail screen 420 displayed by the device 20. The message detail screen 420 displays the title 421, the detailed content 422, and the deadline 423. The detailed contents 422 correspond to the detailed contents of Tables 4 (a) and 4 (c). In this way, the user can view the message that he / she and the device 20 satisfy the notification condition.

<Main effect>
As described above, the message notification system 100 of the present embodiment can display a message based on the notification conditions set for the user and the device 20. In addition, business personnel or tenant managers by region or country can register messages. Further, by setting the display device 20, the information processing system 50 can limit the device 20 for displaying the message, and can display the message on the appropriate device 20 depending on the content of the message.

In this embodiment, the message notification system 100 in which the tenant administrator can customize the notification conditions of the message registered by the business person will be described.

It is difficult for the person in charge of business to grasp all the individual circumstances regarding how the system is operated in the customer's company. For this reason, the person in charge of business sets the notification condition of the message to a wide range of users in order to surely deliver the message to the user. However, in this case, there is a problem that the message is displayed to an unrelated user in the company, which makes the user feel annoyed and does not see the important message.

Therefore, the tenant administrator customizes the message notification conditions registered by the business person, so that the message notification conditions are appropriately set for the user.

In this embodiment, the hardware configuration diagrams of FIGS. 3 and 4 and the functional block diagram shown in FIG. 7 described in the first embodiment will be described as being applicable. In addition, the differences will be mainly explained.

In this embodiment, the message information stored in the message information storage unit 59 is different from that in the first embodiment. This will be described with reference to Table 5.

表５（ａ）は本実施例において業務担当者が登録するメッセージ情報の一例である。表４（ａ）と比較すると、テナント管理者による変更という項目を有している。テナント管理者による変更は、メッセージ情報をテナント管理者が変更（カスタマイズ）できるかどうかを示す。業務担当者が「テナント管理者による変更」を「不可」としたメッセージについては、テナント管理者による変更はできず、元の通知条件等が採用される。

Table 5 (a) is an example of the message information registered by the person in charge of business in this embodiment. Compared with Table 4 (a), it has an item of change by the tenant manager. Changes made by the tenant administrator indicate whether the message information can be changed (customized) by the tenant administrator. For the message that the person in charge of business has changed "change by tenant administrator" to "impossible", the tenant administrator cannot change it, and the original notification conditions etc. are adopted.

Table 5 (b) shows message information customized by the tenant administrator. Message information customized by the tenant administrator is shown for the message ID in Table 5 (a). In this example, the tenant administrator sets the notification target from "User of App A" to "All users in the tenant" and the display device from "Web, MFP" to "Web" only for the message information with ID = 1. In addition, the deadline has been changed from "October 31st" to "October 15th".

For the message information with ID = 2, change the message from "all users in the tenant (all end users when viewed from the region / country / sales company business district)" to "tenant administrator", and other items I haven't changed it. The original message information is adopted for items for which the tenant administrator has not changed the settings. By narrowing down the notification target by the tenant administrator like the message information with ID = 2, it is possible to suppress the user from feeling annoying the message.

Table 5 (c) shows the customized information of the message information registered by the tenant administrator. The customization information is a difference from the message information. The customization information includes the tenant ID, the message ID, the notification target, the display device, and the deadline item. The message management unit 52 manages customized message information for each tenant. In Table 5 (c), the tenant administrator with tenant ID = 123456 has changed the notification target for message ID = 1 and message ID = 2, and the tenant administrator with tenant ID = 234567 has changed the notification target. This is an example when the deadline is changed for = 2.

When a tenant changes the message information, the customization information is added to Table 5 (c). The message management unit 52 can change the message notification conditions as shown in Table 5 (b) by customizing Table 5 (a) with reference to Table 5 (c).

Since the title and details of the message cannot be changed, it is not registered in the customization information. As a result, it is possible to prevent the tenant manager from accidentally changing the details. On the other hand, the tenant manager may be able to change the detailed contents for translation of the detailed contents.

<Operation or processing of message information customization>
A process for the tenant administrator to customize the message information will be described with reference to FIG. 23. FIG. 23 is a sequence diagram illustrating a process in which the information processing system 50 receives customized information and reflects it in a message.

S61 to S68: The flow of processing related to login may be the same as in steps S1 to S8 of FIG. As a result, the top screen 360 (see FIG. 15) is displayed.

S69: The tenant administrator inputs an operation to access the message management screen 370 to the top screen 360. The operation reception unit 13 receives an operation.

S70: The first communication unit 11 of the terminal device 10 specifies the authentication information and requests the information processing system 50 for a list of registered messages.

S71: The second communication unit 51 of the information processing system 50 receives the request for the registered message list, and the message management unit 52 acquires the message list from the message information storage unit 59. If there is customization information in Table 5 (c), the message management unit 52 reflects the customization information in the message information. Details will be described in step S82.

S72: The second communication unit 51 transmits a list of messages to the terminal device 10. The list of messages is accompanied by whether or not "change by tenant administrator" in Table 5 (a) is possible. As a result, the terminal device 10 can display the notes described later.

S73: The first communication unit 11 of the terminal device 10 receives the list of messages, and the display control unit 12 displays them on the message management screen (see FIG. 24).

S74: The tenant administrator operates the terminal device 10 and selects a message to be changed from the message management screen. The operation reception unit 13 receives an operation.

S75, S76: The tenant manager operates the terminal device 10 to communicate the terminal device 10 with the information processing system 50. As a result, the display control unit 12 of the terminal device 10 displays the message editing screen 390 (see FIG. 18).

S77: The tenant administrator changes the message information on the message edit screen 390. The operation reception unit 13 accepts changes in message information.

S78: The first communication unit 11 of the terminal device 10 specifies the authentication information and the ID of the selected message, and transmits the changed message information to the information processing system 50.

S79: The second communication unit 51 of the information processing system 50 receives the changed message information, and the message management unit 52 registers the customized information in the message information storage unit 59. The message management unit 52 identifies the tenant ID to which the logged-in tenant administrator belongs based on the user information in Table 1. The message ID is transmitted from the terminal device 10. The notification target, the display device, and the deadline are also transmitted from the terminal device 10. The message management unit 52 compares the message information in Table 5 (a) with the changed message information, and registers the difference as customized information. The notification target, display device, and deadline may be registered as they are instead of the difference.

S80: The second communication unit 51 of the information processing system 50 transmits the registration completion to the terminal device 10.

S81: The first communication unit 11 of the terminal device 10 that has received the registration completion requests the information processing system 50 for a list of registered messages by designating the authentication information.

S82: The second communication unit 51 of the information processing system 50 receives the request for the registered message list, and the message management unit 52 acquires the message list from the message information storage unit 59. The message management unit 52 searches Table 5 (c) for customization information that matches the tenant ID of the tenant administrator. If the customized information has a deadline, the message management unit 52 determines whether or not the deadline includes the current date. If the deadline includes the current date, the message information in Table 5 (a) is searched by the message ID of the customization information. Then, the notification target and display device of the message information suitable for the search are changed by the customized information. The message management unit 52 determines whether the tenant administrator is the notification target and whether the terminal device 10 is included in the display device based on the notification condition changed by the customization information, and displays a message when the terminal device 10 is included. to decide.

S83: The second communication unit 51 of the information processing system 50 transmits a list of messages to the terminal device 10.

S84: The first communication unit 11 of the terminal device 10 receives the list of messages, and the display control unit 12 displays them on the message management screen.

In this way, the terminal device 10 can display a message under the notification conditions customized by the tenant administrator.

FIG. 24 is an example of the message management screen 430 of this embodiment. It has a message management screen 430, an edit button 431, and a message list column 432. Further, the message list column 432 has a selection column 433, a title column 434, a notification target column 435, a display device column 436, and a display deadline column 437. The title column 434 corresponds to the title of the message information in Table 5 (a), the notification target column 435 corresponds to the notification target, the display device column 436 corresponds to the display device, and the display deadline column 437 corresponds to the deadline. ing.

When the edit button 431 is pressed while the selection field 433 of the message list field 432 is selected, the terminal device 10 displays the message edit screen of FIG.

On the message management screen 430 of FIG. 24, a note 438 stating "Change of message settings is not permitted" is displayed for each message. This note 438 is displayed when the item of "change by tenant administrator" in Table 5 (a) is "impossible". The tenant manager can confirm from Note 438 that the message information cannot be changed.

<Operation or processing in which the information processing system displays a message on a device operated by a user (general user)>
FIG. 25 is an example of a sequence diagram illustrating a process in which the device 20 operated by the user displays a message. In the description of FIG. 25, the difference from FIG. 19 will be described. In FIG. 25, step S50-2 is added. The process of step S50-2 may be the same as that of step S82 of FIG. The screen displayed by the device 20 is the same as that shown in FIGS. 20 to 22.

<Main effect>
In this way, the user browses the message displayed by the device 20 under the notification conditions customized by the tenant administrator. Therefore, the tenant administrator can notify the message under the notification conditions according to the environment in the tenant. Only the messages that the user needs can be notified.

<Other application examples>
Although the best mode for carrying out the present invention has been described above with reference to examples, the present invention is not limited to these examples, and various modifications are made without departing from the gist of the present invention. And substitutions can be made.

For example, the configuration example shown in FIG. 7 is divided according to the main functions in order to facilitate understanding of the processing by the terminal device 10, the device 20, and the information processing system 50. The present invention is not limited by the method of dividing the processing unit or the name. The processing of the terminal device 10, the device 20, and the information processing system 50 can be divided into more processing units according to the processing content. It is also possible to divide one processing unit so as to include more processing.

Also, the group of devices described in the examples merely represents one of a plurality of computing environments for implementing the embodiments disclosed herein. In certain embodiments, the information processing system 50 includes a plurality of computing devices, such as a server cluster. The plurality of computing devices are configured to communicate with each other via any type of communication link, including networks, shared memory, and the like, and perform the processes disclosed herein.

Further, the information processing system 50 can be configured to share the disclosed processing steps, such as FIG. 8, in various combinations. For example, a process executed by a predetermined unit can be executed by a plurality of information processing devices included in the information processing system 50. Further, the information processing system 50 may be integrated into one server device or may be divided into a plurality of devices.

Each function of the embodiment described above can be realized by one or more processing circuits. Here, the "processing circuit" in the present specification is a processor programmed to execute each function by software such as a processor implemented by an electronic circuit, or a processor designed to execute each function described above. It shall include devices such as ASIC (Application Specific Integrated Circuit), DSP (Digital Signal Processor), FPGA (Field Programmable Gate Array) and conventional circuit modules.

10 Terminal equipment 20 Equipment 50 Information processing system 100 Message notification system

Japanese Unexamined Patent Publication No. 2003-331667

Claims (10)

An information processing system that communicates with a terminal device or device via a network.
An information processing system including a message management unit that notifies the terminal device or the device of the message according to a message notification condition. The information processing system according to claim 1, wherein the message management unit accepts registration of notification conditions for the message from the terminal device or the device. The notification condition of the message is at least one of the country, role, or application used by the terminal device or the user who operates the device.
The message management unit notifies the terminal device or the device of the message when the country, role, or application used by the user specified by successful authentication satisfies the notification condition of the message. The information processing system according to claim 1 or 2. The notification condition of the message is the display device.
The message management unit notifies the terminal device or the device of the message when the device information transmitted from the terminal device or the device is included in the display device of the notification condition of the message. The information processing system according to any one of Items 1 to 3. The message management unit records the identification information of the user who notified the message.
The information processing system according to claim 3, wherein the user's identification information is transmitted in response to a request from the terminal device or the device. The information processing system according to claim 2, wherein the message management unit accepts editing or deletion of a notification condition of the message already registered from the terminal device or the device. In the notification condition of the message, whether or not the notification condition of the message can be customized is set.
When the terminal device or the device requests a list of the messages already registered, the message management unit transmits the list of the messages with a note as to whether or not the messages can be customized. The information processing system according to claim 2, wherein the information processing system is characterized. The notification condition of the message is registered by the first administrator who manages multiple customers,
The message management unit receives customization of the notification conditions of the message already registered from the second administrator who manages the users in one customer, creates the customization information of the message, and creates the customization information of the message.
The information according to claim 7, wherein the notification condition of the message is changed by the customized information of the message, and the message is notified to the terminal device or the device according to the changed notification condition of the message. Processing system. A message notification system in which a terminal device or device and an information processing system communicate via a network.
The information processing system
It has a message management unit that notifies the terminal device or the device of the message according to the message notification condition.
The terminal device or the device
A message notification system including a display control unit that displays the message transmitted from the information processing system. A message notification method performed by a message notification system in which a terminal device or device and an information processing system communicate via a network.
The information processing system
The message management unit has a step of notifying the terminal device or the device of the message according to the message notification condition, and the terminal device or the device has the step of notifying the terminal device or the device.
A message notification method, wherein the display control unit includes a step of displaying the message transmitted from the information processing system.

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