JP2021047919A - Remote medical care system and method - Google Patents

Abstract

To provide a remote medical care system and a method by which a user can simply receive an inquiry, and a more correct answer can be obtained from a patient when the user receives a medical examination from a remote place.SOLUTION: A remote medical care system includes: a first terminal 10 which is used for a user to perform transmission toward a call center; and a second terminal 20 which receives the transmission from the first terminal 10, in which the call center performs an inquiry to the user by performing communication with the first terminal 10 by using the second terminal 20.SELECTED DRAWING: Figure 1

Description

The present invention relates to a telemedicine system and method in which a patient can be interviewed by remote control.

In recent years, by connecting a terminal device used by a patient and a terminal device used by a doctor via an internet line or the like, a system that allows a patient to receive a medical examination at a remote location without going to a medical facility such as a hospital. Has been proposed.

For example, Patent Document 1 proposes a system in which a patient makes an appointment for a medical examination using a terminal device, sets and inputs interview information to the terminal device, and receives a medical examination by a video call.

JP-A-2017-146914

However, for example, if the patient is an elderly person and is not accustomed to operating a terminal device such as a personal computer, tablet terminal, or smartphone, it is difficult to set and input the contents of the interview information to the terminal device, which is extremely difficult. It will be a troublesome task.

In addition, there are cases where the patient has a question about the content of the inquiry, but the system of Patent Document 1 cannot respond to such a question, and as a result, an accurate answer may not be obtained.

In view of the above problems, it is an object of the present invention to provide a telemedicine system and a method capable of easily receiving a medical examination and obtaining a more accurate answer from a patient when receiving a medical examination from a remote place. And.

The remote medical care system of the present invention includes a first terminal device used by a user to make a call to a call center and a second terminal device for receiving a call from the first terminal device. By communicating with the first terminal device using the second terminal device, the user is interviewed.

Further, in the telemedicine system of the present invention, an operator in a call center can ask a user a question.

Further, in the telemedicine system of the present invention, the call center can charge the user for medical expenses by communicating with the first terminal device using the second terminal device.

Further, in the telemedicine system of the present invention, a third terminal device used by medical personnel can be provided, and the call center communicates with the third terminal device using the second terminal device. , Can call medical personnel.

Further, in the telemedicine system of the present invention, the user, the call center, and the medical personnel communicate with each other at the same time by using the first terminal device, the second terminal device, and the third terminal device. Can be done.

Further, in the telemedicine system of the present invention, at least one of the first terminal device, the second terminal device, and the third terminal device may display the information of the user's past consultation history. it can.

Further, in the telemedicine system of the present invention, at least one of the second terminal device and the third terminal device can display the information of the user's electronic medical record.

Further, in the telemedicine system of the present invention, at least one of the first terminal device, the second terminal device, and the third terminal device can display medication information for the user.

Further, in the telemedicine system of the present invention, at least one of the second terminal device and the third terminal device is the health insurance card of the user transmitted by the user using the first terminal device. Information can be displayed.

Further, in the telemedicine system of the present invention, the second terminal device receives the facial image information of the user transmitted by the user using the first terminal device, and the received facial image information and health. It can be managed in association with the information of the insurance card.

The telemedicine method of the present invention is used by a user making a call to a call center using a first terminal device, and the call center communicates with a first terminal device using a second terminal device. Ask the person.

According to the remote medical care system and method of the present invention, a first terminal device used by a user to make a call to a call center and a second terminal device for receiving a call from the first terminal device are provided. , The call center uses the second terminal device to communicate with the first terminal device to ask the user a medical inquiry. Therefore, the setting input of the medical inquiry information to the terminal device as in the conventional case. There is no need to perform such troublesome work, the user can easily receive an interview, and a more accurate answer can be obtained from the patient.

A block diagram showing a schematic configuration of an embodiment of the telemedicine system of the present invention. Diagram showing an example of a registration screen for new user registration Flow chart for explaining the telemedicine method using the telemedicine system Diagram showing an example of a patient login screen The figure which shows an example of the screen displayed on the 1st terminal device used by a patient. The figure which shows an example of the screen displayed on the 2nd terminal device used by an operator. The figure which shows an example of the screen displayed on the 1st terminal device used by a patient. The figure which shows an example of the screen displayed on the 2nd terminal device used by an operator. The figure which shows an example of the screen displayed on the 3rd terminal device used by a doctor. The figure which shows an example of the past reception history displayed on the 1st terminal device used by a patient. The figure which shows an example of the My Page displayed on the 1st terminal device used by a patient The figure which shows an example of the past call history displayed on the 2nd terminal device used by an operator. The figure which shows an example of the past call history displayed on the 3rd terminal device used by a doctor.

Hereinafter, an embodiment of the telemedicine system of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing a schematic configuration of the telemedicine system 1 of the present embodiment.

In the telemedicine system 1 of the present embodiment, for example, an elderly person living in a depopulated area can receive a question using a terminal device while staying at home, and receive a question in a form of answering a question from a call center. That is the system. According to the telemedicine system 1 of the present embodiment, unlike the conventional system in which the answer to the question is set and input to the terminal device, the interview can be received while communicating with the call center, so that the inquiry can be easily performed. You can receive it and get a more accurate answer.

Specifically, as shown in FIG. 1, the telemedicine system 1 of the present embodiment includes a first terminal device 10, a second terminal device 20, a third terminal device 30, and a system server 40. I have.

The first terminal device 10, the second terminal device 20, and the third terminal device 30 each have a display unit and an input unit, and may be a desktop computer, a laptop computer, or the like, or a mobile phone such as a tablet terminal or a smartphone. It may be a mobile terminal such as a telephone.
In particular, the first terminal device 10 used by the patient (user) is preferably a mobile phone or a tablet terminal.

The first terminal device 10, the second terminal device 20, and the third terminal device 30 communicate with each other via the system server 40 using a communication line such as an Internet line, a telephone line, and a LAN (Local Area Network). It is configured to be possible. In the present embodiment, communication between the first terminal device 10 and the second terminal device 20, communication between the first terminal device 10 and the third terminal device 30, and second terminal device 20 and the second. All communication with the terminal device 30 of 3 is performed via the system server 40. However, some devices may be configured to communicate directly with each other without going through the system server 40.

Further, the first terminal device 10, the second terminal device 20, and the third terminal device 30 in the present embodiment have a call function such as a microphone and a speaker, and by using this call function, each terminal device can be used. It is configured so that users can talk to each other.

Further, the first terminal device 10, the second terminal device 20, and the third terminal device 30 in the present embodiment have a camera function, and the user of each terminal device is photographed and photographed by the camera function. The facial image information is configured to be mutually transmitted and displayed between the first terminal device 10, the second terminal device 20, and the third terminal device 30 via the system server 40. The face image information may be a moving image of a face or a still image.

The first terminal device 10 is mainly used by the patient, and transmits to the second terminal device 20 used by the operator of the call center. The patient is interviewed by the call center using the first terminal device 10 call function and the camera function, and is diagnosed by a doctor.

The second terminal device 20 is installed in the call center, and is used by the operator of the call center in the present embodiment. Then, the second terminal device 20 receives the transmission from the first terminal device 10 and is connected to the first terminal device 10 via the communication line and the system server 40. The operator of the call center uses the call function and the camera function of the second terminal device 20 to interview the patient, and calls a doctor according to the result of the interview.

The third terminal device 30 is installed in a medical facility or the like, and is used by a medical person such as a doctor. Then, the third terminal device 30 receives the transmission from the second terminal device 20 and is connected to the first terminal device 10 and the second terminal device 20 via the communication line and the system server 40. Is. The doctor listens to the interview result from the operator using the call function and the camera function of the third terminal device 30, and conveys the diagnosis result to the patient.

The system server 40 is installed in a call center, and a program for implementing the telemedicine method of the present embodiment is installed. The system server 40 has a storage medium such as a CPU and a hard disk on which the program is installed, and functions by executing the program by the CPU. Specifically, for example, a user registration screen is displayed on the first terminal device 10 to accept new user registration, or a login screen is displayed on the first to third terminal devices 10, 20, and 30, respectively. It accepts logins from terminal devices and displays screens for making three-party simultaneous calls on the first to third terminal devices 10, 20, and 30 to enable three-party simultaneous calls.

Next, a telemedicine method using the telemedicine system 1 including the first terminal device 10, the second terminal device 20, and the third terminal device 30 described above will be described.

First, when a patient uses the telemedicine system 1, new user registration is performed. Specifically, the patient accesses the system server 40 using the first terminal device 10 and selects the "new registration" button displayed on the home page provided in the system server 40. When the "new registration" button is selected, for example, a registration screen as shown in FIG. 2 is displayed, and new user registration is performed by this registration screen.

As shown in FIG. 2, on the registration screen, input fields for a mobile phone number and an authentication code are displayed. If the patient has not obtained the verification code, the "Get verification code" button on the registration screen is first selected, which causes the call center to send the verification code to the first terminal device 10 by e-mail, for example. Will be sent.

Then, the patient registers the user by inputting the received authentication code and the mobile phone number on the registration screen and selecting the "Next" button on the registration screen. In the remote medical care system 1 of the present embodiment, as described above, the user registration can be performed only by inputting the mobile phone number and the authentication code, that is, the user registration is performed without inputting personal information other than the mobile phone number. Therefore, user registration can be performed with a simple operation.

Next, a method in which the patient who has registered as a user as described above actually receives telemedicine will be described with reference to the flowchart shown in FIG.

First, the patient selects the "login" button in the home page of the system server 40 displayed on the first terminal device 10, and the login screen as shown in FIG. 4, for example, is displayed on the first terminal device 10. ..

On the login screen shown in FIG. 4, the patient sets and inputs a mobile phone number and a preset password. Then, when the "login" button is selected, the first terminal device 10 logs in to the system server 40 of the call center (S10). Further, by selecting the "Connect" button (not shown) displayed on the screen after logging in, the first terminal device 10 is directed to the second terminal device 20 of the call center via the communication line and the system server 40. The first terminal device 10 and the second terminal device 20 are connected by transmitting (S12) and receiving by the second terminal device 20.

Then, when the first terminal device 10 and the second terminal device 20 are connected via the system server 40, the login screen is also displayed on the second terminal device 20, and the operator is displayed on the login screen. The second terminal device 20 logs in to the system server 40 by setting and inputting the ID information and the password of (S14).

When the operator logs in at the second terminal device 20, a call between the patient using the first terminal device 10 and the operator using the second terminal device 20 is started. At this time, the patient's face image information captured by the camera function of the first terminal device 10 is transmitted to the second terminal device 20, and conversely, the operator photographed by the camera function of the second terminal device 20. The face image information is transmitted to the first terminal device 10. Then, in the first terminal device 10, as shown in FIG. 5, the patient's face image information is displayed in the display area Sa1 in the center of the screen, and the operator's face image information is displayed in the display area Sa2 in the upper right corner of the screen. Will be done. on the other hand,
In the second terminal device 20, as shown in FIG. 6, the patient's face image information is displayed in the display area Sb1 in the center of the screen, and the operator's face image information is displayed in the display area Sb2 in the upper right corner of the screen. ..

By displaying the face image information captured by each other in the first terminal device 10 and the second terminal device 20 in this way, the patient and the operator can recognize each other's faces, so that the patient and the operator can recognize each other. Can give a sense of security.

Then, the operator uses the call function of the second terminal device 20 to give the patient who uses the first terminal device 10 the current symptom, the current medication status, the smoking status of cigarettes, and the alcohol consumption. The interview is advanced by asking various questions such as drinking status (S16). When the patient does not understand the content or meaning of the operator's question, he / she can ask the operator a question using the first terminal device 10, so that a more accurate interview can be performed.
Further, since the patient only needs to answer the operator's question verbally, it is not necessary to perform complicated input work on the first terminal device 10, and the patient can easily receive a medical inquiry.

Further, in the second terminal device 20, as shown in FIG. 6, an input field Sb4 in which the contents of the inquiry can be input is displayed. The operator can input the interview contents in the input field Sb4 and record the interview contents in the second terminal device 20 or the system server 40 by selecting the "save" button. When the "call record" button shown in FIG. 6 is selected, the contents of the call between the patient and the operator can be recorded on the second terminal device 20 or the system server 40. The recorded interview contents and call contents are configured so that they can be played back later.

Further, the interview with the patient by the operator can be performed not only by a telephone call but also by text input to the first terminal device 10 and the second terminal device 20. Specifically, as shown in FIG. 5, the first terminal device 10 displays a text input field Sa4 capable of inputting text. Further, as shown in FIG. 6, the second terminal device 20 displays a text input field Sb5 capable of inputting text. The operator can ask a question to the patient by inputting text in the text input field Sb5 of the second terminal device 20, and the patient can input text in the text input field Sa4 of the first terminal device 10. Allows you to answer the operator's questions. By making it possible to ask questions by text input in this way, deaf people can also use it.

In addition, a function of translating and displaying the text-input content into Japanese or a foreign language may be provided. This allows, for example, even if the patient is a foreigner, the native language can be translated into Japanese and conveyed to the operator, and conversely, the text entered by the operator can be translated into the patient's native language and given to the patient. By telling them, you can have a smooth and accurate interview.

Then, when the interview with the patient by the operator is completed, the operator considers the result of the interview with the patient, selects a doctor suitable for the patient, and calls the doctor using the second terminal device 20. (S18). Specifically, an appropriate doctor is selected from the list of doctors displayed by the system server 40 on the second terminal device 20, and the "Connect" button to that doctor is selected. As a result, the second terminal device 20 is connected to the third terminal device 30 used by the doctor via the communication line and the system server 40.

Then, when the second terminal device 20 and the third terminal device 30 are connected via the system server 40, the login screen is also displayed on the third terminal device 30, and the doctor is displayed on the login screen. The third terminal device 30 logs in to the system server 40 by setting and inputting the ID information and the password of (S20). As a result, all of the first terminal device 10, the second terminal device 20, and the third terminal device 30 are logged in to the system server 40, that is, all the terminal devices can communicate with each other via the system server 40. It becomes.

Next, when a doctor logs in at the third terminal device 30, a call between the operator using the second terminal device 20 and the doctor using the third terminal device 30 is started, and further. Through the system server 40, it is possible to talk between the patient using the first terminal device 10 and the doctor using the third terminal device 30. That is, using the first terminal device 10, the second terminal device 20, and the third terminal device 30, a patient, an operator, and a doctor make a simultaneous call (S22).

At this time, the facial image information of the doctor taken by the camera function of the third terminal device 30 is transmitted to the first terminal device 10 and the second terminal device 20, and conversely, the camera of the first terminal device 10 The patient's facial image information captured by the function and the operator's facial image information captured by the camera function of the second terminal device 20 are transmitted to the third terminal device 30.

Then, in the first terminal device 10, as shown in FIG. 7, the patient's face image information is displayed in the display area Sa3 in the upper left corner of the screen, and the display area Sa1 in the center of the screen is the patient's face image information. The display can be switched to the display of the doctor's facial image information. Further, in the second terminal device 20, as shown in FIG. 8, the display area Sb2 on which the operator's face image information is displayed moves to the upper left corner of the screen, and the doctor moves to the display area Sb3 in the upper right corner of the screen. Face image information is additionally displayed. On the other hand, in the third terminal device 30 used by the doctor, the patient's face image information is displayed in the display area Sc1 in the center of the screen as shown in FIG. 9, and the operator's face image is displayed in the display area Sc3 in the upper right corner of the screen. The information is displayed, and the facial image information of the doctor is displayed in the display area Sc2 below the display area Sc3.

In this way, the patient, the operator, and the doctor recognize each other's faces by displaying the face image information captured by each other in the first terminal device 10, the second terminal device 20, and the third terminal device 30. It can give the patient, the operator and the doctor a sense of security.

Further, in the third terminal device 30, as shown in FIG. 9, the patient ID information, the operator ID information, and the doctor ID information are displayed.

Then, the operator uses the call function of the second terminal device 20 to explain the result of the interview to the doctor who uses the third terminal device 30, and the doctor conducts a medical examination based on the result of the inquiry.
Since the patient of the first terminal device 10 does not explain the medical condition or the like directly to the doctor, but the operator explains the result of the interview to the doctor, the burden of explaining the patient can be reduced and more accurate. Information can be passed on to the doctor.

Further, as described above, since it is possible to make a three-party simultaneous call between the first terminal device 10, the second terminal device 20, and the third terminal device 30, the doctor asks the patient directly. Is also possible. By having the patient, the operator, and the doctor talk at the same time, the examination can proceed more smoothly.

Then, when the diagnosis by the doctor is completed, the call center operator processes the claim to the patient (S22). Regarding the billing, the operator may verbally inform the patient of the amount and payment method, or the second terminal device 20 to the second terminal device 20 may use the patient's e-mail address registered in advance in the system server 40. An electronic invoice may be transmitted to the terminal device 10 of 1.

In addition, when the diagnosis by the doctor is completed, the doctor gives the patient the information on the examination result and the prescription of the medicine. The doctor may verbally convey the examination result and the prescription information to the patient, or the patient's e-mail address registered in the system server 40 in advance may be used to convey the information from the third terminal device 30 to the first. An electronic document containing medical examination results and prescription information may be transmitted to the terminal device 10 of the above. Further, the doctor may use the third terminal device 30 to transmit electronic data of the prescription to a predetermined pharmacy, and the pharmacy may have the patient deliver the medicine according to the prescription. As a result, the patient does not have to go to the pharmacy and can receive the medicine at home, so that the entire process from the interview to the prescription of the medicine can be completed at home.

Further, in the telemedicine system 1 of the above embodiment, the past reception history of each patient is stored in the first terminal device 10 or the system server 40, and the patient's past consultation history is stored by the first terminal device 10. Information may be displayed. FIG. 10 is a diagram showing a display example of information on past consultation history. The reception history display screen is displayed by switching from the video call screen described above by selecting the "consultation history" button displayed on the first terminal device 10. On the consultation history screen, as shown in FIG. 10, for each past consultation history, the call date and time (consultation date and time), the call time, the record number, the operator's ID information, the doctor's ID information, and the like are displayed. By displaying the consultation history in this way, the patient can confirm it later. For example, if the above-mentioned record number common to the invoice sent from the operator to the patient and the consultation history is assigned, the consultation history and the invoice can be associated with each other.

Further, the first terminal device 10 may display the information of My Page as shown in FIG. The display screen of My Page is displayed by switching from the video call screen or the consultation history screen described above by selecting the "my" button displayed on the first terminal device 10. On the screen of My Page, as shown in FIG. 11, personal information of the patient, a mobile phone number, and the like are displayed. Further, on the screen of My Page, a "logout" button is displayed, and when the "logout" button is selected, the first terminal device 10 logs out from the system server 40.

Further, similarly to the first terminal device 10, the second terminal device 20 and the third terminal device 30 may also display the information of the past call (reception) history. FIG. 12 is a diagram showing a display example of past call history information in the second terminal device 20. On the call history screen, as shown in FIG. 12, for each past call history, the call date and time, the call time, the record number, the patient's ID information, the doctor's ID information, and the like are displayed. By displaying the call history in this way, the operator can check it later. For example, if the above-mentioned record number common to the invoice sent from the operator to the patient and the call history is assigned, the call history and the invoice can be associated with each other.

FIG. 13 is a diagram showing an example of displaying information on past call (examination) history in the third terminal device 30 used by a doctor. On the call history screen, as shown in FIG. 13, call date / time, call time, record number, patient ID information, operator ID information, and the like are displayed for each past call history. By displaying the call history in this way, the doctor can check it later. For example, if the above-mentioned record number common to the medical examination result and the prescription sent from the doctor to the patient and the call history is assigned, the call history can be associated with the medical examination result and the prescription.

Further, at least one of the second terminal device 20 used by the operator and the third terminal device 30 used by the doctor may display the information of the patient's electronic medical record. The patient's electronic medical record information may be stored in the system server 40, or may be connected to an electronic medical record server installed in, for example, an external medical facility via the Internet, and the electronic medical record server may be used. You may try to get it. By displaying the information of the patient's electronic medical record on the second terminal device 20 or the third terminal device 30 in this way, the past medical history of the patient can be confirmed in more detail. Can conduct accurate interviews and medical examinations.

In addition, at least one of the first terminal device 10 used by the patient, the second terminal device 20 used by the operator, and the third terminal device 30 used by the doctor, the receipt regarding the diagnosis (medical fee statement). ) Information may be displayed. By displaying the receipt information on the first terminal device 10, the patient can confirm the cost required for this medical examination. Further, by displaying the receipt information on the second terminal device 20, the operator can use it for creating an invoice. In addition, by displaying the receipt information on the third terminal device 30, the doctor can confirm that the insurance points required for this medical examination and the amount billed to the patient are correct. The receipt information may be stored in the system server 40, or may be connected to, for example, an external receipt server via the Internet and acquired from the receipt server.

In addition, at least one of the first terminal device 10 used by the patient, the second terminal device 20 used by the operator, and the third terminal device 30 used by the doctor displays information on medication for the patient. You may do so. The information on the medication for the patient may be recorded in the system server 40 by the patient setting and inputting the contents of his / her own medicine notebook using the first terminal device 10. Alternatively, the patient photographs the medicine notebook using the camera function of the first terminal device 10 and transmits the image information of the medicine notebook to the second terminal device 20 to record the medicine notebook on the system server 40. You may do so. In this case, the second terminal device 20 may perform character recognition processing on the image information of the medicine notebook, and the character information included in the image information may be recorded in the system server 40 as medication information.

In addition, the information of the patient's health insurance card may be displayed on the second terminal device 20 used by the operator. By displaying the information on the health insurance card in this way, the operator can use the information on the health insurance card when creating the invoice. In addition, the information of the patient's health insurance card may be displayed on the third terminal device 30 used by the doctor. By displaying the information on the health insurance card in this way, the doctor can use the information on the health insurance card when creating the medical examination result and the electronic medical record.

Further, as described above, when the information of the patient's health insurance card is displayed on the second terminal device 20 and the third terminal device 30, the information of the health insurance card is used in the system using the first terminal device 10. It is preferable to upload to the server 40. Specifically, the patient photographs the health insurance card using the camera function of the first terminal device 10, and transmits the image information of the health insurance card to the second terminal device 20 to the system server 40. You can upload it. In this case, the second terminal device 20 may perform character recognition processing on the image information of the health insurance card, and the character information included in the image information may be recorded in the system server 40 as the information of the health insurance card. ..

Further, when recording the patient's health insurance card information on the system server 40, it is preferable to record and manage the patient's face image information and the health insurance card information on the system server 40 in association with each other. Specifically, when the patient uploads the health insurance card information to the system server 40, the patient's face is photographed using the camera function of the first terminal device 10, and the face image information is used as the health insurance card information. At the same time, it may be transmitted to the second terminal device 20 and recorded in association with the system server 40.

Then, when the patient actually receives a medical examination using the first terminal device 10, the face is photographed using the camera function of the first terminal device 10, and the facial image information is transferred to the second terminal device 20. Send. Then, the system server 40 collates the facial image information received by the second terminal device 20 with the plurality of facial image information recorded in advance in association with the information of the health insurance card, and matches the facial image information. It is preferable that the health insurance card information associated with the facial image information can be displayed on the second terminal device 20 and the third terminal device 30 only when is present. By performing such face image information authentication processing, the security of the patient's health insurance card information, which is personal information, can be ensured.

Further, in the telemedicine system of the above embodiment, the operator selects and calls a doctor in the second terminal device 20, but at this time, a plurality of doctors are sequentially connected to receive medical examination by a plurality of doctors. You may do so. As a result, for example, the patient's family doctor or the operator can switch the recommended doctor and introduce the patient to the patient. In addition, a medical person other than a doctor may be used. For example, a nurse may be called first to connect, and then a doctor may be called to connect as needed.

Further, in the telemedicine system 1 of the above embodiment, the operator of the call center asks the question, but the second terminal device 20 or the system server 40 may automatically ask the question. For example, the second terminal device 20 or the system server 40 is equipped with artificial intelligence (AI), and the patient is subjected to voice recognition processing on the voice information of the patient transmitted from the first terminal device 10. You may recognize the contents of the answer and proceed with the interview. Various known methods can be used as the voice recognition process. In addition, it is desirable to make various patterns of questions in the interview and the patient's answer to the question machine-learned by using deep learning or the like so as to ask an appropriate question to the patient's answer.

1 Telemedicine system 10 First terminal device 20 Second terminal device 40 System server 30 Third terminal device Sa1, Sa2, Sa3 Display area Sa4 Text input field Sb1, Sb2, Sb3 Display area Sb4 Input field Sb5 Text input field Sc1, Sc2, Sc3 display area

Claims (11)

A first terminal device used by a user to make a call to a call center and a second terminal device for receiving a call from the first terminal device are provided, and the call center is the second terminal device. A telemedicine system that asks a question to the user by communicating with the first terminal device using the above. The telemedicine system according to claim 1, wherein the operator in the call center asks the user an interview. The telemedicine system according to claim 1 or 2, wherein the call center uses the second terminal device to communicate with the first terminal device to charge the user for medical expenses. Claims 1 to 3 include a third terminal device used by a medical personnel, and the call center calls the medical personnel by communicating with the third terminal device using the second terminal device. The telemedicine system according to any one of the items. Any of claims 1 to 4 in which the user, the call center, and the medical personnel simultaneously communicate with each other using the first terminal device, the second terminal device, and the third terminal device. The telemedicine system described in item 1. Any one of claims 1 to 5, wherein at least one of the first terminal device, the second terminal device, and the third terminal device can display information on the past consultation history of the user. The telemedicine system described in the section. The telemedicine system according to any one of claims 1 to 6, wherein at least one of the second terminal device and the third terminal device can display information on the user's electronic medical record. 6. The one according to any one of claims 1 to 7, wherein at least one of the first terminal device, the second terminal device, and the third terminal device can display information on medication for the user. Telemedicine system. A claim that at least one of the second terminal device and the third terminal device can display the information of the user's health insurance card transmitted by the user using the first terminal device. Item 1. The telemedicine system according to any one of Items 1 to 8. The second terminal device receives the face image information of the user transmitted by the user using the first terminal device, and the received face image information corresponds to the information of the health insurance card. The telemedicine system according to claim 9, which is attached and managed. The user makes a call to the call center using the first terminal device,
A telemedicine method in which the call center uses a second terminal device to communicate with the first terminal device to ask a question to the user.

Images