JP2020004042A - Skill level detecting device, skill level detecting system, skill level detecting method and skill level detecting program - Google Patents

Abstract

To precisely detect a skill level to an operation given to a device.SOLUTION: A skill level detecting device that detects a skill level includes: an information obtaining unit that obtains information on a process executed by a predetermined device; and a control unit which obtains, from the information on the process, plural kinds of operating information indicating different values in accordance with the skill level, and which shows the skill level using the plural kinds of operating information.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a proficiency detection device, a proficiency detection system, a proficiency detection method, and a proficiency detection program for detecting a proficiency level with respect to operation of an apparatus.

  2. Description of the Related Art Conventionally, a device that detects an operator's proficiency in operating a predetermined device has been used. These devices detect the proficiency level from the operation time, utilizing the fact that the operation time becomes shorter when the operator gets used to the operation. For example, Patent Literature 1 discloses an apparatus that detects a proficiency based on an operation time and changes the content of operation guidance according to the proficiency. Patent Document 2 discloses a device that detects a proficiency based on an operation time and changes a waiting time for waiting for completion of an operation according to the proficiency.

JP-A-08-04520 JP 05-062052 A

  However, in the above-described conventional technology, only the operation time is used for detecting the proficiency level, and thus the proficiency level may not be detected correctly. For example, when the operation time is substantially the same between a person who has performed an operation while repeating an operation error and a person who has performed an operation without an error, it is determined that the proficiency levels of both are the same.

  The present invention has been made in view of the above-described problems of the related art, and is a proficiency detection device, a proficiency detection system, and a proficiency detection method capable of accurately detecting the proficiency of an operator as compared with the related art. And a proficiency detection program.

  In order to solve the above-described problems and achieve the object, the present invention is a proficiency detection device, and an information acquisition unit that acquires information about a process performed by a predetermined device, and a proficiency level based on the information about the process. And a control unit that acquires a plurality of types of operation information indicating different values according to the plurality of types of operation information and indicates a skill level using the plurality of types of operation information.

  Further, the present invention is characterized in that, in the above invention, the control unit plots data of an operation subject of the predetermined device on a plane having two types of operation information as respective axes to indicate the proficiency.

  Further, according to the present invention, in the above invention, the control unit calculates a proficiency level from values of the plurality of types of operation information, and indicates the calculated values.

  Further, the present invention is characterized in that, in the above invention, the control unit indicates an evaluation result obtained by comparing and evaluating the proficiency with a predetermined threshold as a proficiency.

  Further, the present invention, in the above invention, further comprises a storage unit that stores a weight corresponding to each of the plurality of types of operation information, wherein the control unit weights each value of the plurality of types of operation information with the weight. It is characterized by performing.

  Further, according to the present invention, in the above-mentioned invention, the plurality of types of operation information include information indicating the number of cancellations of the operation.

  Further, in the present invention according to the above invention, the plurality of types of operation information include information indicating an operation time obtained by subtracting a time of a mechanical process performed by the predetermined device from a time required for processing performed by the predetermined device. Is included.

  Further, the present invention is characterized in that, in the above invention, the predetermined device is a money processing device that executes money processing, and the time of the mechanical processing is a time when the money processing device counts money.

  Also, in the present invention according to the above invention, the predetermined device executes a plurality of types of processing, the information acquisition unit acquires the plurality of types of operation information in association with a type of processing, and the control unit It is characterized by showing the proficiency level for each type.

  Further, in the present invention according to the above invention, the information acquisition unit acquires a date and time when the processing is performed by the predetermined device, and the control unit responds to at least one of a time and a date when the processing is performed. Weighting the proficiency level.

  Further, the invention is characterized in that, in the above invention, a display unit for displaying information on the proficiency level is further provided.

  Further, according to the present invention, in the above invention, the control unit outputs the information on the proficiency to an external device.

  Further, the present invention is a proficiency detection system for detecting the proficiency with respect to the operation of the device, a display unit for displaying the proficiency, and an information acquisition unit for acquiring information regarding processing performed by the predetermined device. A plurality of types of operation information indicating different values depending on the proficiency level from the information on the processing, and a control unit indicating the proficiency level on a screen of the display unit using the plurality of types of operation information. It is characterized by having.

  Further, the present invention is a proficiency detection method in which a proficiency detection device detects a proficiency level with respect to an operation of a predetermined device, wherein a step of acquiring information on a process performed in the predetermined device, And acquiring a plurality of types of operation information indicating different values according to the proficiency level, and indicating a proficiency level using the plurality of types of operation information.

  Further, the present invention is a proficiency detection program for detecting a proficiency level with respect to an operation of an apparatus. And causing the computer to execute a process of acquiring a plurality of types of operation information indicating different values and a process of indicating a proficiency level using the plurality of types of operation information.

  According to the present invention, it is possible to acquire a plurality of types of operation information whose values change in accordance with the proficiency level from information relating to the processing performed by the predetermined device, and indicate the proficiency level using the plurality of types of operation information. it can. For example, there may be a large number of times that only one of the two operators having substantially the same operation time at the time of executing the processing erroneously cancels the operation. In such a case, the proficiency is indicated by the operation information on the operation time and the operation information on the number of cancellations, so that the two proficiencies can be distinguished.

FIG. 1 is a block diagram showing an outline of a functional configuration of the proficiency level detecting device. FIG. 2 is a diagram illustrating an example of money processing performed by the money processing apparatus. FIG. 3 is a flowchart showing a method for calculating the proficiency level. FIG. 4 is a diagram illustrating an example of information included in the money processing data. FIG. 5 is a diagram illustrating a display example indicating a skill level based on operation information. FIG. 6 is a diagram illustrating an example of a screen of the display unit displaying information on the proficiency level.

  Hereinafter, preferred embodiments of a proficiency detection device, a proficiency detection system, a proficiency detection method, and a proficiency detection program according to the present invention will be described in detail with reference to the accompanying drawings. The type of the device to be detected by the proficiency detection device and the type of operation performed by the device are not limited, but in the present embodiment, the money processing operation performed by the money processing device installed in the financial institution is performed. An example in which the skill level is detected as an object will be described.

  An employee of a financial institution uses a money handling device to identify and count money. The employee can perform various money processing using the money processing device. For example, the money processing includes a payment processing, a payment processing, and a money exchange processing. The details of the operations performed on the operation display unit provided in the money handling apparatus at the time of each money handling, and the details of the money processing performed by the money handling apparatus in accordance with the content of the operation, are conventionally known, and therefore detailed description is omitted. The proficiency detection device detects the proficiency of a financial institution employee with respect to a money handling operation performed by the money handling device. Hereinafter, employees of financial institutions that execute money processing by operating the money handling machine are referred to as operators, and persons who confirm the proficiency of the operator using the proficiency detection device are described as users and distinguished. I do.

  First, an outline of a method in which the proficiency detection device according to the present embodiment detects the proficiency of an operator will be described. The proficiency detection device calculates a value indicating the proficiency (hereinafter, simply referred to as “proficiency”) from each value of the plurality of types of operation information.

  For example, the operation time and the cancellation rate are used as operation information for calculating the proficiency level. The operation time is, for example, a time obtained by subtracting the mechanical processing time required for the money processing device from performing the money processing from the money processing time required from the start of the operation of the money processing device by the operator to the end thereof. The mechanical processing time is, for example, a time when the money handling apparatus identifies a large number of pieces of money one by one and counts the total number. The proficiency detection device determines that the proficiency is low if the operation time is long, with the time actually required for the operation by the operator as the operation time.

  The cancellation rate is, for example, a ratio of the number of operations performed by the operator during one monetary process to the number of times the operation was erroneously canceled. Further, for example, it is a ratio between the number of money processing performed by the operator within a predetermined period and the number of times the operator performs a cancel operation for canceling the processing itself during the processing. The proficiency detection device determines that the proficiency is low if there are many operation mistakes even if the operation time is the same, using information on the number of erroneous operations and the number of cancellations of processing.

  When calculating the proficiency level, the proficiency level detection device weights each operation information by applying a weight (weight coefficient) preset for each operation information. For example, when the proficiency level detecting device calculates the proficiency level from the operation time and the cancellation rate, the user can use the weight to set which of the operation time and the cancellation rate is regarded as important.

  The proficiency detection device indicates the proficiency to the user in a plurality of ways. For example, the proficiency detection device can show the user the values of a plurality of types of operation information and a graph showing these values. Further, the proficiency detection device indicates to the user the proficiency calculated by substituting the values of a plurality of types of operation information into the calculation formula. In addition, the proficiency detection device indicates to the user an evaluation result obtained by comparing the calculated proficiency with a threshold value prepared in advance.

  Specifically, the proficiency detection device plots the data of the operator on a graph having the operation time and the cancellation rate as two axes. The user can determine the skill level of the operator from the plot position on the graph. Further, the proficiency detection device indicates to the user the proficiency calculated by substituting the value indicating the operation time and the value indicating the cancellation rate into a predetermined calculation formula. The user can recognize and recognize the difference in the proficiency levels of a plurality of operators from the comparison of the proficiency levels. In addition, the proficiency detection device uses a predetermined threshold value and presents to the user an evaluation result obtained by evaluating the proficiency level in five steps and an evaluation result of performing a pass / fail judgment as to whether or not the predetermined proficiency level has been reached. . The user can recognize the level of proficiency based on the evaluation result. As described above, the proficiency detection device indicates the proficiency using a plurality of types of operation information, so that the user can recognize the proficiency of the operator.

  Next, the configuration of the proficiency detection device will be described. FIG. 1 is a block diagram showing an outline of a functional configuration of the proficiency detecting device 1. The proficiency detection device 1 includes an information acquisition unit 10, an operation unit 20, a display unit 30, a control unit 40, and a storage unit 50. The control unit 40 includes a proficiency calculation unit 41, a proficiency evaluation unit 42, and a proficiency display unit 43.

  The operation unit 20 includes, for example, a mouse and a keyboard, and receives an operation of inputting various information. The control unit 40 controls each unit based on the operation performed on the operation unit 20. The display unit 30 includes, for example, a liquid crystal display device and displays various information. The control unit 40 outputs information shown to the operator to the display unit 30 and displays the information.

  The storage unit 50 includes a nonvolatile storage device, and is used for storing various data. For example, the money processing data 51, the proficiency level data 52, and the setting data 53 are stored in the storage unit 50. The money processing data 51 includes information acquired by the information acquisition unit 10. The proficiency level data 52 includes the proficiency level calculated by the proficiency level calculation unit 41. The setting data 53 includes settings related to the calculation of the proficiency level, settings related to the evaluation of the proficiency level, and settings related to the display of the proficiency level. The storage unit 50 is also used for storing various programs and temporary data. The control unit 40 executes the program stored in the storage unit 50 to control each unit, so that the functions and operations of each unit described in the present embodiment are realized.

  The information acquisition unit 10 acquires information necessary for calculating the proficiency level from a currency handling device (not shown). For example, the proficiency detecting device 1 is connected to a money handling device via a network. The information acquisition unit 10 acquires information from a money handling device via a network. In addition, for example, the money handling apparatus records information related to money handling on a portable storage medium such as a memory card. The information acquiring unit 10 reads and acquires information from a portable storage medium.

  The proficiency calculating unit 41 calculates the proficiency from the information acquired by the information acquiring unit 10. The settings for calculating the proficiency are stored in the storage unit 50 as setting data 53. For example, the setting data 53 includes a type of operation information used for detecting the proficiency level, a weight applied to each operation information, and a calculation formula of the proficiency level. The proficiency calculator 41 calculates the proficiency with reference to the setting data 53.

  The proficiency evaluation unit 42 evaluates the proficiency calculated by the proficiency calculation unit 41. For example, when the proficiency calculation unit 41 calculates the proficiency of a plurality of operators, the proficiency evaluation unit 42 compares and ranks the proficiency of each operator. Further, for example, the proficiency evaluation unit 42 divides each proficiency into a plurality of levels. In addition, for example, the proficiency evaluation unit 42 determines each pass / fail by comparing each proficiency with a predetermined threshold. The proficiency evaluation method is stored in the storage unit 50 as the setting data 53 in advance. The proficiency evaluation unit 42 evaluates the proficiency with reference to the setting data 53.

  The proficiency display unit 43 outputs information on the proficiency and information on the evaluation result of the proficiency to the display unit 30 for display. The content and display mode of the information displayed on the display unit 30 by the proficiency display unit 43 will be described later.

  Next, the operation of the proficiency level detecting device 1 will be described. The operation of the proficiency detection device 1 will be described after showing an example of money processing performed by the money processing device. FIG. 2 is a diagram illustrating an example of money processing performed by the money processing apparatus. As an example of a plurality of types of money processing performed by the money processing apparatus, FIG. 2 shows an example of a deposit processing. T1 to t4 on the time axis indicate date and time, and T1 to T3 indicate time. The operator who executes the deposit processing in the money handling apparatus causes the card reader of the money handling apparatus to read the ID card (t = t1). An operator ID (identification information) for identifying each of the plurality of operators using the money handling apparatus is recorded on the ID card. The money handling apparatus records the date and time (t1) at which the ID card was read and the operator ID read from the ID card.

  Subsequently, the operator operates the operation display unit provided in the money handling apparatus and inputs payment information necessary for executing the payment processing. For example, when depositing money into a customer's account, account information is input. The money handling apparatus records the operation performed by the operator. For example, when the operator erroneously cancels or corrects the input of the account number, the money handling apparatus records this as a canceling operation.

  The operator who has finished inputting the deposit information places the money to be deposited on the deposit port of the money handling device, and then operates the operation display unit to instruct the money handling device to start counting (t = t2). ). The money handling apparatus records the date and time (t2) at which the operator instructed the start of counting. The time T1 from the date and time t1 to t2 is the operation time required for the operator to input information related to money processing. This operation time changes according to the skill level of the operator.

  Upon receiving the instruction to start counting, the money handling apparatus takes in the money placed in the deposit port one by one into the apparatus, identifies the denomination and authenticity, and counts the number and the amount of money. The money handling apparatus that has finished counting displays the counting result of the money to be deposited on the operation display unit, and requests confirmation from the operator (t = t3). The money handling machine records the date and time (t3) when the money counting process is completed and the operator waits for confirmation by the operator. The time T2 from the date and time t2 to t3 is a mechanical processing time required for the money handling apparatus to count money. The mechanical processing time is not affected by the proficiency of the operator, and varies depending on the number of coins to be counted.

  The operator confirms the information displayed on the operation display unit of the money handling apparatus and performs an operation for confirming the deposit processing (t = t4). The money handling apparatus records the date and time (t4) at which the operator performed the confirmation operation. The time T3 from the date and time t3 to t4 is the operation time required for the operator to confirm the money processing contents. This operation time changes according to the skill level of the operator.

  As described above, every time money processing is performed, the money processing apparatus has information for specifying the operation time required for the operation by the operator, information for specifying the time required for the mechanical processing, and the cancellation operation. And information for identifying the information. The money handling apparatus also records money handling information including the type of money handling, the execution date and time of the money handling, and the type, number and amount of money counted. The money handling apparatus manages such information in association with the operator ID. In addition, the money handling apparatus also manages information related to money handling that has been stopped halfway.

  The proficiency detecting device 1 calculates the proficiency using the information recorded by the money handling device in this way. FIG. 3 is a flowchart showing a method for calculating the proficiency level. The information acquisition unit 10 acquires information recorded by the money handling apparatus (Step S1). At this time, the information acquisition unit 10 also acquires information specifying the money handling apparatus. For example, the name of the store where the money handling machine is installed and the serial number of the money handling machine are acquired. Thereby, the proficiency level detection device 1 can acquire information from each of the plurality of money processing devices used in each store and manage each information for the plurality of stores. The information acquisition unit 10 stores the acquired information in the storage unit 50 as money processing data 51.

  FIG. 4 is a diagram illustrating an example of information included in the money processing data 51. The money processing data 51 includes items of money processing, store, device, operator, start date and time, end date and time, processing time, machine processing time, operation time, and number of cancellations. The information acquisition unit 10 records information on each of these items based on information acquired from the money handling apparatus.

  Information indicating the type of money processing is recorded in the money processing item. In the store item, information for specifying the store where the money handling apparatus is installed is recorded. Information specifying the money handling apparatus is recorded in the item of the apparatus. In the item of the operator, an operator ID for specifying the operator is recorded. From the information of the store and the device, it is possible to specify the money processing device on which the money processing has been executed. From the information of the store and the operator, the operator who has executed money processing by this money processing apparatus can be specified.

  In the items of the start date and time and the end date and time, the date and time when the operator started the money processing by the money handling apparatus and the date and time when the money processing was finished are recorded. In the item of the processing time, the time from the start of the money processing to the end thereof is recorded. The information acquisition unit 10 records the start date and time and the end date and time based on the dates and times t1 and t4 shown in FIG. The information acquisition unit 10 calculates and records the processing time (T1 + T2 + T3) from the times t1 and t4.

  In the item of the mechanical processing time shown in FIG. 4, the number of money counted by the money handling apparatus and the time required for counting are recorded. The information acquisition unit 10 calculates and records the machine processing time (T2) from the times t2 and t3 shown in FIG. In addition, the information acquisition unit 10 records the number of money included in the money processing information obtained from the money processing device. For example, the data of “00:30 (500 sheets)” shown in FIG. 4 indicates that the money handling apparatus has processed 500 pieces of money by mechanical processing for 30 seconds.

  In the item of the operation time, the time when the operator operates the money handling apparatus is recorded. The information acquisition unit 10 calculates and records the operation time (T1 + T3) from the times t1 to t4 shown in FIG. The time obtained by subtracting the machine processing time from the processing time is recorded as the operation time.

  In the item of the number of cancellations shown in FIG. 4, the number of operation cancellations and the number of processing cancellations are recorded. The number of operation cancellations is the number of times the operator has canceled the operation from the start of one money process to the completion thereof. For example, when the operator erroneously inputs the account number during the payment processing and performs the input again, “1 operation” is recorded in the item of the number of cancellations. If a wrong operation is performed twice during one payment processing, "2 operations" is recorded. The number of processing cancellations is the number of times the money processing itself has been canceled. For example, when the operator performs a cancel operation for canceling the deposit processing itself during the deposit processing, “1 processing” is recorded in the item of the number of cancellations. The information acquired by the information acquiring unit 10 is accumulated in the money processing data 51 of the storage unit 50 as shown in FIG.

  The proficiency calculation unit 41 calculates the proficiency with reference to the money processing data 51 and the setting data 53 stored in the storage unit 50. The setting data 53 includes a type of information used for calculating the proficiency level, a calculation formula for calculating the proficiency level, and a weight applied to each piece of information. Based on these settings, the proficiency calculation unit 41 reads necessary information from a plurality of pieces of information shown in FIG. 4 and calculates the proficiency.

  For example, for money processing performed by each operator within a predetermined period (for example, one day), the proficiency of each operator is calculated from two pieces of operation information of the cancellation rate and the average operation time. For example, for each operator, the proficiency level calculation unit 41 calculates a cancellation rate obtained by dividing the number of processing cancellations in a predetermined period by the number of money processings in the predetermined period (FIG. 3, step S2). For each operator, an average operation time is calculated by dividing a total value of operation times of money processing performed within a predetermined period by the number of money processing (step S3). A calculation formula for obtaining the skill level from these two pieces of operation information and a weight applied to each piece of operation information are also set in advance. Specifically, as the setting data 53, a weight W1 of the cancellation rate, a weight W2 of the average operation time, and a calculation formula (W1 × cancellation rate + W2 × average operation time) shown in FIG. 4 are prepared in advance. The proficiency calculation unit 41 calculates the proficiency by substituting the previously calculated cancellation rate and average operation time into a calculation formula (step S4).

  As described above, the proficiency calculation unit 41 calculates the proficiency of each operator by substituting the values of the two pieces of operation information obtained for each operator into the calculation formula. The proficiency calculator 41 similarly calculates the proficiency of each store. Calculate the cancellation rate and average operation time of each store for the money processing performed at each store within a predetermined period (for example, one day), and substitute these into a calculation formula to calculate the proficiency of each store. .

  The proficiency calculation unit 41 stores the calculated proficiency of each operator and the proficiency of each store in the storage unit 50 as proficiency data 52. The proficiency calculator 41 also manages a plurality of types of operation information used for calculating the proficiency in association with the proficiency. Specifically, the cancellation rate and average operation time of each operator are managed in association with the proficiency of each operator, and the cancellation rate and average operation time of each store are managed in association with the proficiency of each store. In addition, the proficiency calculation unit 41 manages the total value of the number of cancellations, the total value of the number of money processings, and the total value of the operation times used for calculating the cancellation rate and the average operation time as operation information in association with the proficiency. I do. The operation information managed in this way is used to indicate the proficiency of the operator (operator or store) of the money handling apparatus.

  The information acquisition by the information acquisition unit 10 and the calculation of the proficiency by the proficiency calculation unit 41 are performed by the user operating the operation unit 20 to instruct the calculation. For example, the user specifies a store or an operator whose proficiency level is to be calculated and a period for which the proficiency level is calculated. In response to this, the information acquisition unit 10 acquires necessary information, and the proficiency calculation unit 41 calculates the proficiency.

  It is also possible to set so that the information acquisition by the information acquisition unit 10 and the calculation of the proficiency by the proficiency calculation unit 41 are automatically performed. For example, after the store of the financial institution is closed, the information acquisition unit 10 automatically acquires information from each money processing device of each store connected to the network, and the skill calculation unit 41 It can be set to automatically calculate the proficiency and the proficiency of each store. With this setting, the proficiency data 52 of the storage unit 50 includes, for each business day, the proficiency of each store, the proficiency of each operator belonging to each store, and the operation information used for calculating each proficiency. Will be accumulated.

  The user of the proficiency detecting device 1 can confirm the proficiency based on the operation information. When the user performs a predetermined operation on the operation unit 20, the proficiency display unit 43 displays on the display unit 30 the operation information used for calculating the proficiency level, that is, a graph centering on the cancellation rate and the average operation time. . The user can confirm the proficiency of each operator from the position of the data of each operator plotted on the graph. Similarly, if the data of each store is plotted, the user can confirm the proficiency indicating the proficiency of a plurality of operators belonging to each store for each store.

  FIG. 5 is a diagram illustrating an example in which the proficiency is indicated by the operation information. FIG. 5A is a scatter diagram in which data of each operator is plotted on a graph having the average operation time on the vertical axis and the cancellation rate on the horizontal axis. In the figure, data “01” to “04” are data of each operator whose operator ID is “0001” to “0004”.

  From the graph shown in FIG. 5A, for example, the operator of the operator ID 0001 having a low cancellation rate and a short average operation time has a high proficiency, and the operator ID 0004 having a high cancellation rate and a long average operation time. The operator can recognize that the skill level is low.

  Also, for example, comparing the data of the operator with the operator ID 0002 and the data of the operator with the operator ID 0003, the average operation time is substantially the same, but the operator of the operator ID 0002 with a low cancellation rate has a higher proficiency level. Is high. In the judgment based on only the average operation time, the proficiency of these two operators may be substantially the same, but the two operation information of the average operation time and the cancellation rate, that is, the use of a plurality of operation information Recognizes differences in proficiency.

  The user can operate the operation unit 20 to specify operation information to be confirmed from a plurality of types of operation information managed in the skill level data 52. Specifically, from among a plurality of types of operation information managed by the proficiency level data 52, it is possible to specify the operation information on the vertical axis and the operation information on the horizontal axis shown in FIG. For example, the vertical axis of the graph may be the cancellation rate, and the horizontal axis may be the number of money processing.

  In addition, the user can add operation information used for confirming the proficiency level by performing a predetermined operation using the operation unit 20. FIG. 5B is a bubble chart showing an operator's proficiency based on three pieces of operation information. Specifically, on a graph having the average operation time on the vertical axis and the cancellation rate on the horizontal axis, the data of each operator of the operator ID 0001 to 0004 is plotted, and the number of money processing performed by each operator is shown as each It is indicated by the size of the data (bubble).

  From the graph shown in FIG. 5 (b), for example, the user has a low cancellation rate, a short average operation time, and the operator with the operator ID 0001 performing many money processing has a high proficiency and a high cancellation rate. The operator of the operator ID 0004 having a long average operation time and a small number of money processings can recognize that the skill level is low.

  Also, for example, comparing the data of the operator with the operator ID 0002 and the data of the operator with the operator ID 0003, the average operation time is substantially the same, but the cancellation rate is low and the number of executed money IDs of the operator ID 0002 is large. The operator can recognize that the skill level is higher.

  As described above, the proficiency detecting device 1 can indicate the proficiency by displaying a plurality of types of operation information used for calculating the proficiency on the screen of the display unit 30. The user can recognize the proficiency of each operator and the proficiency of each store by checking the screen of the display unit 30.

  The proficiency detection device 1 may also display the proficiency calculated by the proficiency calculation unit 41 and the evaluation result of the proficiency evaluated by the proficiency evaluation unit 42, in addition to the graph of the operation information illustrated in FIG. it can. FIG. 6 is a diagram showing an example of a screen of the display unit 30 displaying information on the proficiency. Specifically, an example of a screen that displays information of seven stores A to G in response to an operation performed by the user using the operation unit 20 is illustrated.

  As shown in FIG. 6, on the screen, a graph 31 of operation information with the average operation time on the vertical axis and the cancellation rate on the horizontal axis, a weight adjustment bar 32, two check boxes 33 and 34, The evaluation result 35 by the evaluation unit 42 is displayed.

  The evaluation result 35 includes the evaluation result of the proficiency level and the evaluation result of each operation information used for the calculation of the proficiency level. Specifically, the value of the cancellation rate, the value of the average operation time, and the value of the proficiency calculated by the proficiency calculating unit 41 are displayed as scores, and the evaluation results by the proficiency evaluating unit 42 are displayed as ranks.

  The weight adjustment bar 32 is used to change the weight W1 of the cancellation rate and the weight W2 of the average operation time shown in FIG. When the user changes the weight by operating the weight adjustment bar 32, the proficiency calculation unit 41 recalculates the proficiency using the changed weight. When the proficiency level is recalculated, the proficiency level evaluation unit 42 re-evaluates the proficiency level based on the recalculated proficiency level. The proficiency display unit 43 updates the display of the graph 31 and the evaluation result 35 on the screen based on the recalculated proficiency and the reevaluated evaluation result. By operating the weight adjustment bar 32, the user can confirm changes in the proficiency and the evaluation result due to the weight change of the operation time and the cancellation rate.

  The check box 33 is used to change the display method of the graph 31. The user operates the operation unit 20 to select a setting displayed as “near” or a setting displayed as “far”. When the user selects the setting displayed as "close", the proficiency level display unit 43 plots each data at a position closer to the origin as the cancellation rate is lower in the horizontal axis direction of the graph 31, and averages in the vertical axis direction. The shorter the operation time, the closer to the origin the plot is. As a result, the data is plotted at a position closer to the origin as the skill level is higher. When the user selects the setting displayed as “far”, the proficiency display unit 43 plots each data at a position closer to the origin as the cancellation rate increases in the horizontal axis direction of the graph 31 and averages the data in the vertical axis direction. The longer the operation time, the closer the plot to the origin. As a result, the data is plotted at a position farther from the origin as the skill level is higher.

  The check box 34 is used to select the type of money processing to be used for calculating the proficiency level. The user operates the operation unit 20 to select the type of money processing. As shown in FIG. 4, the money processing data 51 of the storage unit 50 includes information indicating the type of each money processing. In the initial setting, the proficiency calculator 41 calculates the proficiency for all types of money processing. Therefore, as shown in FIG. 6, "all" is in a selected state. When the user selects “payment”, the proficiency calculation unit 41 extracts only data related to the payment processing from the data included in the money processing data 51 and recalculates the proficiency. When the proficiency calculation unit 41 recalculates the proficiency, the proficiency evaluation unit 42 re-evaluates the proficiency based on the recalculated proficiency. The proficiency display unit 43 updates the display of the graph 31 and the evaluation result 35 on the screen based on the recalculated proficiency and the reevaluated evaluation result. By changing the selection of the check box 34, the user can confirm a change in the proficiency and the evaluation result depending on the type of money processing.

  In this way, by displaying the proficiency and the evaluation result on the value display unit 30 in addition to the graph 31 centering on the operation information, the user can easily learn the proficiency of each operator and the proficiency of each store. Can be recognized.

  FIG. 5 according to the present embodiment illustrates an example in which a plurality of types of operation information are displayed in a graph for the operator, but the display may also be performed for a store. Similarly, FIG. 6 shows an example in which the graph, the proficiency level, and the evaluation result are displayed for the store, but the display may be for the operator.

  In the present embodiment, an example has been described in which the operator and the store are targets of calculation of the proficiency level, but the targets are not limited to these. For example, a mode may be used in which attribute information for distinguishing each operator is recorded in the money processing data 51 shown in FIG. 4, and the skill level is calculated by designating the attribute information. Specifically, if the length of service and gender are recorded as attribute information, it is possible to confirm a difference in proficiency depending on the length of service and gender. If information for distinguishing between regular employees and dispatched employees and information for distinguishing dispatched employees from dispatched employees are recorded as attribute information, it is possible to confirm a difference in proficiency between these attributes.

  In the present embodiment, the mode in which the average value is calculated from the operation times of a plurality of money processes and used as the operation information has been described, but the operation time is not limited to the average value. For example, a mode using a median value, a minimum value, a maximum value, or the like may be used.

  In the present embodiment, the mode in which the ratio between the number of processing cancellations within a predetermined period and the number of money processing performed within this predetermined period is set as the cancellation rate is shown, but the cancellation rate is not limited to this. . For example, a mode in which a value obtained by dividing the number of operation cancellations by the number of money processings may be used as the cancellation rate may be adopted. Further, for example, a mode in which a value obtained by dividing the number of operation cancellations by the total number of operations performed by the operator during the money processing in which the operation is canceled may be set as the cancellation rate.

  In the present embodiment, the mode in which the number of process cancellations and the number of operation cancellations are distinguished has been described.However, the number of process cancellations may be converted into the number of operation cancellations, or the number of operation cancellations may be converted into the number of process cancellations, and the number of times may be converted. Good. For example, one process cancellation count is converted into ten operation cancellation counts. Also, for example, a certain process converts one process cancellation frequency into ten operation cancellation times, and another process converts one processing cancellation frequency into seven operation cancellation times. The conversion ratio can be changed for each type. Further, a conversion ratio can be set for each type of operation. For example, for important operations, one operation cancellation count is converted to two. As described above, by setting the conversion ratio between the process and the operation, or changing the conversion ratio depending on the type of the process or the type of the operation, it is possible to set the weight when detecting the proficiency level.

  In the present embodiment, an example has been described in which different weights are set for the cancellation rate and the average operation time when calculating the proficiency level, but the weight setting method is not limited to this. For example, a mode in which a weight is set for each attribute information described above may be used. In addition, for example, a mode in which weights are set for each type of money processing or a mode in which weights are set for each store may be used. For example, if a weight for changing the weight is set according to whether or not money processing requires a complicated operation, and the weight is applied to the proficiency calculated by the proficiency calculator 41, the difficulty of the operation is added. Proficiency can be calculated. Further, for example, a mode in which the weight is set according to at least one of a date and a time when the money processing is performed may be adopted. For example, if a weight for changing the weight is set according to whether or not money processing is performed during a busy period or during a busy period, and the weight is applied to the proficiency calculated by the proficiency calculation unit 41, the proficiency in consideration of the busy state of the store is taken into consideration. The degree can be calculated. The weight may be prepared in advance as the setting data 53, or may be manually input by the user when calculating the proficiency level.

  In the present embodiment, the mode in which the proficiency detecting device 1 includes the display unit 30 is described. However, the proficiency detecting device 1 does not include the display unit 30 and uses a separately provided display device as the display unit 30. You may. Further, a mode may be adopted in which the proficiency detection device 1 has the display unit 30 and further outputs and displays information on a display device provided as an external device. In addition, the aspect in which the proficiency detection device 1 and the money handling device are different devices has been described, but the currency processing device may realize the function and operation of the proficiency detection device 1. For example, a mode in which the money handling apparatus incorporates the proficiency detection device 1 may be used.

  In the present embodiment, as shown in FIG. 2, an example in which the time obtained by subtracting the mechanical processing time (T2) from the money processing time (T1 + T2 + T3) required from the start to the end of the money processing is set as the operation time is shown. However, the method of calculating the operation time is not limited to this. For example, a mode (T1 in FIG. 2) from the start of the money processing to the start of the counting of money by the money processing apparatus may be set as the operation time. In addition, for example, a mode (T3 in FIG. 2) from when the counting of money by the money handling apparatus is completed to when the operation for determining the processing content is performed may be set as the operation time. How to calculate the operation time can be set for each money process based on the content of the money process and the operation performed by the operator during the money process.

  In the present embodiment, as shown in FIG. 6, the evaluation example in which the proficiency level evaluation unit 42 ranks in order of the score is shown, but the evaluation method is not limited to this. For example, the score value may be compared with a threshold value prepared in advance or a threshold value specified by the user. If a value to be satisfied as the proficiency level is set as a threshold value, pass / fail of each operator or each store can be determined. In addition, for example, a mode in which the score is evaluated in five steps based on a predetermined threshold value set in advance, or a mode in which a pass / fail judgment is made based on whether or not the score is included in the top 10% may be used.

  As described above, the proficiency detection device 1 according to the present embodiment detects the proficiency using a plurality of types of operation information. Thereby, the proficiency can be detected more accurately than when the proficiency is calculated from only one operation information. For example, by detecting the proficiency of each store of the financial institution where the money handling apparatus is installed, or by detecting the proficiency of each employee of the financial institution, it is possible to obtain information useful for improving the business of the financial institution. it can.

  As described above, the proficiency detection device, the proficiency detection system, the proficiency detection method, and the proficiency detection program according to the present invention are useful for accurately detecting the proficiency of the operator with respect to the operation of the predetermined device. .

1 Skill Level Detection Device 10 Information Acquisition Unit 20 Operation Unit 30 Display Unit 40 Control Unit 50 Storage Unit

Claims (15)

An information acquisition unit that acquires information about a process performed by the predetermined device,
And acquiring a plurality of types of operation information indicating different values according to the proficiency level from the information on the processing, and a control unit indicating the proficiency level using the plurality of types of operation information. Detection device.   2. The proficiency detection device according to claim 1, wherein the control unit plots data of an operation subject of the predetermined device on a plane having two types of operation information as axes, and indicates the proficiency.   The proficiency detection device according to claim 1, wherein the control unit calculates a proficiency based on a value of each of the plurality of types of operation information, and indicates the calculated value.   The proficiency detection device according to claim 3, wherein the control unit indicates an evaluation result obtained by comparing and evaluating the proficiency with a predetermined threshold as a proficiency. Further comprising a storage unit that stores a weight corresponding to each of the plurality of types of operation information,
The proficiency detection device according to any one of claims 1 to 4, wherein the control unit weights each value of the plurality of types of operation information with the weight.   The proficiency detection device according to any one of claims 1 to 5, wherein the plurality of types of operation information include information indicating the number of cancellations in which the operation has been canceled.   The information of the plurality of types of operation information includes information indicating an operation time obtained by subtracting a time of a mechanical process executed by the predetermined device from a time required for a process performed by the predetermined device. The proficiency level detecting device according to any one of claims 1 to 6.   The proficiency detection device according to claim 7, wherein the predetermined device is a money processing device that performs money processing, and the time of the mechanical processing is a time when the money processing device counts money. The predetermined device performs a plurality of types of processing,
The information acquisition unit acquires the plurality of types of operation information in association with the type of processing,
The proficiency detection device according to any one of claims 1 to 8, wherein the control unit indicates the proficiency level for each type of processing. The information acquisition unit acquires a date and time when the processing is performed by the predetermined device,
The proficiency detection device according to any one of claims 1 to 9, wherein the control unit weights the proficiency according to at least one of a time and a date when the processing is performed.   The proficiency detection device according to any one of claims 1 to 10, further comprising a display unit that displays information on the proficiency.   The proficiency detection device according to claim 1, wherein the control unit outputs information on the proficiency to an external device. A proficiency detection system for detecting a proficiency level of an operation of a device,
A display unit for displaying proficiency,
An information acquisition unit that acquires information about a process performed by the predetermined device,
A control unit that acquires a plurality of types of operation information indicating different values according to the proficiency level from the information on the processing, and indicates the proficiency level on a screen of the display unit using the plurality of types of operation information. A proficiency detection system characterized by the following. A proficiency detection method in which a proficiency detection device detects a proficiency level for an operation of a predetermined device,
A step of acquiring information on a process performed by the predetermined device;
From the information on the processing, a step of acquiring a plurality of types of operation information indicating different values according to the proficiency level,
Indicating a proficiency using the plurality of types of operation information. A proficiency detection program for detecting a proficiency level in operation of a device,
A process of acquiring information on a process performed by the predetermined device;
From the information on the process, a process of acquiring a plurality of types of operation information indicating different values according to the proficiency level,
A proficiency detection program that causes a computer to execute a process indicating proficiency using the plurality of types of operation information.

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