JP2019215595A - Input software - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an input software suitable for a restaurant with an emphasis on customer service, which can also be used for memos such as minutes and medical records of hospitals. SOLUTION: This is input software using an input terminal 1 having a touch panel display 2, which accepts input by handwriting on the touch panel display 2, and finalizes the input by flicking upward 4 on the touch panel display 2. The input software that receives the number of inputs related to the number of tap operations on the touch panel display is constructed. [Selection diagram] Figure 1

Description

  The present invention relates to input software used in restaurants and the like.

  2. Description of the Related Art Conventionally, restaurants have managed orders using slips using copy sheets. Such a copy slip is usually placed on a table with one copy slip sandwiched between binders, and after the clerk writes the order on the slip, the order for the positive sheet out of the primary and secondary sheets on which the order is described is placed. Is delivered to a so-called backyard, such as a kitchen, and a sub-sheet is placed on the ordered table, so that the customer can confirm the details of the order. The total amount is not written on this voucher until accounting. Also, since the order is written from the bottom of the copy slip, and only the portion of the positive sheet where the order is written is cut off with a broken line, one slip is sufficient until an order that cannot be written on the copy slip is entered.

However, in such a copy slip, human error or fraud tends to occur, and the work for checking this is enormous. For this reason, POS systems using handy terminals have been introduced in family restaurants and the like.

For example, in Patent Document 1, in a POS system having a handy terminal which is used by a clerk at a restaurant or the like and inputs a customer's order or the like, the handy terminal is provided with a set input key. Is described, a menu (product) currently displayed is treated as a set menu (set product).

  Patent Document 2 discloses that a customer selects an menu displayed on a display unit at an input unit to place an order, and controls a plurality of table terminals arranged on each table and a plurality of table terminals. In a POS system for a restaurant, which includes at least a order entry controller device for storing and a server storing menus, prices and other necessary information, when an order item for which cooking has already been started is canceled, the order In the entry controller device, a first step of determining the sales amount of the canceled item with reference to the information on the sales of the canceled item stored in the server, and displaying the determined sales amount together with the canceled item on each table terminal. A second step of causing the server to store information on the sale of the canceled product stored in the server. Therefore, a third step of waiting for a purchase request signal for the canceled product from the table terminal until the designated interval time elapses, and transmitting a purchase decision notification signal to the table terminal when the purchase request signal is received A method of processing a POS system, characterized in that a canceled product is sold by executing the fourth step.

JP 2008-234598 A JP 2003-132440 A

However, in the POSs of Patent Documents 1 and 2, there is a problem that the burden on the employee is large and that the POS does not fit into a restaurant that emphasizes customer service.

In the POS of Patent Literature 1, the clerk has to remember the position of the button corresponding to each product in the menu, which places a heavy burden on the employee and is inefficient. In addition, since the user is looking at the handy terminal until the button is visually searched and pressed, eye contact with the customer is reduced, and the impression to the customer may be deteriorated. Also, in a shop where the menu becomes new or changes daily, the button assignment work becomes complicated.

In the POS of Patent Literature 2, since the customer operates the terminal, the clerk cannot provide service, and does not fit into a store that emphasizes customer service. Also, as in the case of the invention of Patent Literature 1, in a shop where the menu is updated or changed daily, the button assignment work becomes complicated.

  In addition, in the case of the conventional method using a copy slip, the quality of service to the customer can be ensured. And it takes time to collect and verify orders and accounts.

The present invention has been made to solve the above-described problems, and has an object to realize input software that is suitable for a restaurant with an emphasis on customer service, and can be used for notes such as minutes and charts of hospitals. .

In order to solve the above problems, the input software of the present invention is input software using an input terminal having a touch panel display, receives input by handwriting on the touch panel display, and flicks upward on the touch panel display. The above input is determined by the operation.

The upward flick operation may be conditioned on reaching the upper edge of the touch panel display.

  Further, input software using an input terminal having a touch panel display, wherein the input software accepts handwritten input to the touch panel display, and receives the number of inputs related to the input by the number of tap operations on the touch panel display. There may be.

  The tap operation may be performed on a condition that the tap operation is in a left area of the touch panel display.

Input software using an input terminal having a touch panel display, accepting handwritten input to the touch panel display,
The input software may display a remarks column by a leftward flick operation on the touch panel display.

The leftward flick operation may be conditioned on reaching the left edge of the touch panel display.

The handwritten input character is converted into text information by character recognition, and after comparing this text information with a database, an alert is issued if the element does not correspond to an element in the database or may correspond to a plurality of elements. You may make it emit.

An input software using an input terminal having a touch panel display and a tilt sensor, wherein input by handwriting on the touch panel display is received, and the tilt sensor detects a tilt operation of the input terminal, and the input is confirmed. Input software.

Input software using an input terminal having a touch panel display, the input software may receive handwritten input to the touch panel display, and display a remarks column by a two-point simultaneous tapping operation on the touch panel display. .

It may be input software using an input terminal having a touch panel display, the input software receiving an input by handwriting on the touch panel display and displaying a remarks column by a strong pressing operation on the touch panel display.

Input software using an input terminal having a touch panel display may be input software that accepts handwritten input to the touch panel display and displays a checkout screen by a check operation on the touch panel display.

Input software using an input terminal having a touch panel display may be input software that accepts an input by handwriting on the touch panel display and displays a second screen by a long press operation on the touch panel display.

  The handwriting input may be a vertically written character input.

It is the schematic which shows the input terminal in which the input software of embodiment was installed. It is a flowchart showing the processing flow at the time of inputting an order using the input software of the embodiment. It is the schematic which shows the input terminal of a modification. It is a schematic diagram showing an accounting screen. It is the schematic which shows a cash settlement screen.

  An embodiment of the input software of the present invention will be described with an example of use in a restaurant. FIG. 1 is a schematic diagram illustrating an input terminal on which input software of the embodiment is installed. FIG. 2 is a flowchart illustrating a processing flow when an order is input using the input software of the embodiment.

The input terminal 1 is a so-called PDA, and includes a CPU and a communication unit (not shown) and a touch panel display 2, and an interface screen 3 of input software is displayed on the entire surface of the touch panel display 2. The input terminal 1 is placed on each table in a restaurant.

On the interface screen 3, the screen in the standby state is a blank state in which nothing is simply displayed. The interface screen 3 accepts an input by handwriting on the touch panel display 2 and, for example, as shown in FIG. 1, "raw" which is an abbreviation meaning "draft beer" is entered. At this time, the handwriting input may be performed by detecting the contact of the finger on the touch panel display 2 or may be performed using a conductive pen called a touch pen or a stylus pen. At this time, the determination of the presence or absence of the input is performed in step st1 shown in FIG.

Assuming a situation where an order is received at a restaurant, at the time of handwriting input, it is desirable that a clerk who is input is looking at the customer more than looking at the input terminal 1 as much as possible, even on the customer side. It is desirable to be able to operate without looking at the screen as much as possible. It is desirable that the number of characters to be input be small. Therefore, it is desirable that the interface screen 3 has a wide inputtable range as much as possible and that it is possible to input abbreviations so that the number of characters that need to be input is reduced.

After inputting the characters “raw” indicating one ordered product, the clerk taps on the interface screen 3. The tapping is to release the contact in a short time within a certain time without substantially moving, by touching on the screen, and to tap the pad and one point of the interface screen 3 lightly. When the tap operation is performed, it is determined that the current character input has been completed (FIG. 2, step st2), and the number of taps is counted (FIG. 2, step st3). The number of taps means the number of the product, in this case, “draft beer”. When the number is 1, the tap operation can be omitted.

Such a tap operation does not exist in the operation when writing Japanese or the alphabet. Therefore, when the tap operation is performed, the input software can determine that the character input has been completed and the number input has been performed.

In addition, it is also possible to set such that the tap operation is detected only in the left area of the interface screen 3 as indicated by the area 5 in FIG. This focuses on the characteristics of Japanese characters, such as characters that tend to be mistaken for tapping, such as cloudy dots, mainly on the right side of the screen, and avoids detecting such character input as a tap. It is possible to limit the number of tap operations performed in the left area to the number by using the right hand for inputting characters and performing the tap operation with the left thumb. This has a remarkable effect that it is possible to more easily input an order while preventing recognition.

When the tap operation is performed, not only the number is counted but also an icon for inputting details may be displayed. For example, a frame for directly inputting the number, an icon for canceling the input, a ten-key input, a date input screen, or the like may be displayed on the interface screen 3. As described above, the tap operation may also serve as a call key for an input function other than handwriting. At this stage, since the character input has been completed, even if a display for accepting a detailed instruction appears on the screen, an erroneous input does not occur.

Subsequently, the clerk flicks the interface screen 3 upward. This operation is to touch an arbitrary position on the screen and quickly move the contact position upward in the screen as it is, as indicated by an arrow 4 in the figure, and is an operation of paying upward. When the upward flick operation is performed, it is determined that the character input for the current product has been completed and the order has been confirmed (FIG. 2, step st4).

When this operation is performed, the input software can determine that the number input has been completed. If the tap operation for inputting the number is not performed, it can be determined that the number is 1.

In this case, immediately after the handwriting input is completed, an upward flick is performed in an arbitrary area including the same area as the handwriting input, but such an operation of drawing a line from bottom to top, that is, an upward direction, Since the flick operation does not exist in the operation when writing Japanese or the alphabet, the operation is not erroneously recognized as a part of character input. Further, since this operation is close to an operation of cutting out a slip, the operation is intuitively suitable as an operation that means confirmation of an order. If only the upper flick reaching the upper edge of the interface screen is limited to the order confirmation operation, it is easier to avoid erroneous recognition.

Here, the input character is subjected to character analysis by character recognition software (FIG. 2, step st5). At this time, it is considered that the clerk writes characters without looking at the screen as much as described above. Therefore, it is conceivable that an unusual line appears as shown in FIG. For this reason, it is desirable to use character recognition software with a wide tolerance and flexibility, and other character recognition. Especially when ordering at restaurants, etc., the characters used are limited, for example, katakana and some kanji and alphabets can be limited, so even if the character recognition software is made flexible, erroneous recognition can be reduced. it can. Note that it is preferable that the character recognition be performed sequentially even before the tap or the upward flick operation is performed as long as the character recognition software can recognize the character.

After character analysis, the character information is checked against a database. It is determined whether the abbreviation matches the abbreviation in the database (FIG. 2, step st6). If the abbreviation matches, an element corresponding to the abbreviation, that is, a product is allocated, and the order is determined (FIG. 2, step st7).

When a plurality of products are hit in the database (FIG. 2, step st8), for example, when the character of “raw” partially matches the abbreviation of both “draft beer” and “raw lemon juice”, An alert screen for selecting a product is displayed, an error is displayed, and a warning is given by vibration. Here, the order is confirmed by the clerk's selection (FIG. 2, step st9). By doing so, mistakes can be prevented. If no product is hit in the database, an error is displayed (FIG. 2, step st10).

The comparison with the database may be performed sequentially when characters are being input before an up-flick operation, which means order confirmation, is performed. For example, when the word "raw" is entered, the screen is yellow because it partially matches "draft beer" and "draft lemon juice", and the next time you enter the word "bi" If the screen turns blue because it is determined to be "draft beer," the tap or upward flick operation can be performed when the screen turns blue. Also, when expressing an alert by vibration or sound, there is an advantage that the user can be alerted even when performing an operation without looking at the screen.

When the order is confirmed as described above, the contents of the order, that is, data of the table number, the product, and the quantity are sent to the kitchen. Note that, without performing character recognition, the input characters can be directly sent to the kitchen as an image. In this case, steps st5, st6, st8, st9, and st10 are omitted. Of course, it is possible to design so that information on the contents of the order is sent to servers, cashiers, etc. in addition to the kitchen.

As a variation, if the clerk taps with two fingers before confirming the order with an upper flick, he can go to the remarks screen and fill it in freely, and what he fills in here will be sent to the kitchen as an image Extension is also possible. On the remarks screen, details about the product, for example, light, dark, no ice, etc. are entered. There may be a setting to change the color of the pen.

Instead of a two-finger tap, a left flick can be used as a key for switching to the remarks screen. At this time, by providing a limitation that the screen is switched to the remarks screen when the left flick is performed to the left end of the order input screen, erroneous recognition can be further reduced. Neither the left flick nor the left flick to the left edge of the screen is effective in preventing erroneous recognition because it does not exist in the operation when writing Japanese or alphabet.

In addition, a setting can be made so that a leftward flick is recognized as a number input operation. At this time, a limitation can be provided such that a leftward flick to the left end of the screen is recognized as a number input operation. A flick from the left end to the right end may be set to an undo operation. In addition, a check, that is, a flick that draws a line that goes to the upper right after going to the lower right slightly, may be used as a key to move to the accounting screen, and such an operation is registered in the dictionary of character recognition software like ordinary characters You can also keep. In other words, upward flicks, taps, checks, and flicks from the left end to the right end cannot occur as normal character input operations, so these movements are used as keys for screen transition and processing start. By doing so, you can start processing with a gesture at any place including the area where character input is performed, without preparing a "confirm" button or a "cancel" button as in the past, so look at the screen Orders can be placed smoothly without any natural action.
In other words, in the past, by providing "Confirm" button and "Cancel" button for screen transition and start of processing, limited handwriting input so that these areas are not touched during handwriting input In the present invention, it was necessary to look at the screen to input in the area, and after inputting, it was necessary to visually confirm and tap the "OK" button or the "Cancel" button. By using an unusable operation as a key for screen transition or processing start, the handwriting input area can be the entire screen, and an operation determination area that is a key for screen transition or processing start is also provided. The entire screen can be used, and there is no need to insert any operation between the character input and the key operation for starting the screen transition or processing. It is not necessary to see the screen between the operation of the character input, smooth input and can be done without disturbing the customer.

FIG. 3 shows a modification of the present invention. The display of the first layer 11 and the second layer 11 is overlapped on the touch panel display 2.

As described above, the first layer 11 is an area for accepting handwritten character input, and occupies the entire screen. In the figure, "raw" characters are handwritten.
The second layer 12 is an area equivalent to a conventional voucher. At present, the first layer 11 is active, so that the second layer 12 is black or dark, and the second layer 12 is inactive. Expressed in light colors. The second layer 12 lists the items ordered and the number of items ordered so far.

As described above, the clerk inputs the product abbreviation by hand ("raw" in the figure), taps a plurality of items, and flicks upward from any point on the screen. As a result, the order is registered and added to the second layer 12, such as "draft beer 3" in this case. If the order is canceled or miswritten by the customer before flicking upward, the clerk cancels the order by flicking from the left end to the right end of the touch panel display 2 and erases the character. can do. This operation is close to the conventional operation of drawing a strike-through line, is intuitive, and cannot occur in the operation of writing characters, so that erroneous recognition can be prevented.

When there are many orders and the product row of the second layer 12 cannot fit on the screen, the product row scrolls upward. After the order is confirmed and the upper flick is performed as described above, only the second layer 12 is displayed. Therefore, the clerk inputs the next product by hand as it is, and stores the product on the first layer 11 again. Can be entered.

If the clerk wants to access the second layer 12, specifically, if he wants to cancel an order for an individual product, if he wants to change the number, or if he wants to modify the remarks, the area of the corresponding character on the touch panel display 2 Press and hold.

For example, when it is desired to change the number “1” of “large serving salad” to “2” in the figure, the character “1” is long-pressed. Then, the second layer 12 becomes black and becomes active, and the display of the first layer 11 becomes gray and becomes inactive. Up and down triangles are displayed above and below the character "1" which was long-pressed earlier, and the number can be changed by tapping the triangle. The number is also changed by dragging up or down without releasing the long pressing operation, and the number is determined by releasing. Alternatively, the operation may be such that the second layer 12 is activated by long-pressing an arbitrary position on the screen.

Also, when the user wants to cancel the order, for example, by long-pressing the character area of "large salad" in the figure, the second layer 12 becomes black as described above and is activated. By flicking the area from left to right, the character of "large salad" disappears and the product is canceled. Further, even if the user flicks to the right without releasing from the long pressing operation, the character of "large serving salad" disappears and the product is canceled. Further, by flicking the character area of “large serving salad” in the second layer 12 from the left end to the right end in a state where the first layer 11 is active, the operation can be canceled. In this case, there is no need to interpose a layer switching operation, and since this is a motion that cannot occur in character input, erroneous recognition can be prevented, which is advantageous.

Those with remarks are indicated by a star mark in the figure. By long-pressing this ☆ mark, you can refer to the remarks column and change it.
The bottom row of the product column on the second layer 12 is blank. By tapping this blank, a gesture of inputting the next product is performed, so that the second layer 12 becomes gray and inactive, and the display of the first layer 11 becomes black and becomes active.

When the user wants to scroll the second layer 12 from the state in which the first layer 11 is active, long-press on a portion other than the number of products on the touch panel display 2 and leave the second layer 12 active, or Release, then flick or drag up and down. The current order (additional order) and the previous order (first order) are separated by changing the background color of the corresponding part.

When the user flicks from the lower end to the upper end of the touch panel display 2 while the second layer 12 is active, the current order is confirmed. When a check operation is performed on the touch panel display 2 in a state where the second layer 12 is active, that is, an operation of largely writing a letter “レ” is performed, the screen shifts to a checkout screen. It is also possible to access the second layer directly from the first layer. For example, you can move to the accounting screen by performing a check operation while the first layer is active, or you can scroll the second layer by flicking along the right edge of the screen with the first layer active , Flick from left to right on screen to cancel order of flicked position on inactive second layer, Flick from right to left, order screen for flicked position on inactive second layer And so on.

FIG. 4 shows an accounting screen. On the checkout screen, a list 21 of ordered products, an amount column 22, and a cash card selection button 23 are displayed. The ordered product list 21 lists the ordered products, their quantity, and unit price, and all can be viewed by scrolling up and down. The amount column 22 displays the total amount, the consumption tax, and the total amount.

The hall clerk shows the customer this accounting screen at the time of accounting. Recording is started in the input terminal 1 from the time when the accounting screen is displayed. When the customer looks at the accounting screen, approves the amount, and tells the payment method, the hall clerk presses the cash card selection button 23 corresponding to the payment method. At this point, it can be deemed that an agreement has been made between the owner of this store (the hall clerk that is its agent) and the customer on the total amount.

Here, if the payment method is a card, the hall clerk keeps the card from the customer and performs payment using a card reader connected to the input terminal 1 or performs payment using a card reader connected to a register.

If the payment method is cash, selecting the cash button causes the screen to move to the cash payment screen shown in FIG. The hall clerk inputs the amount deposited from the customer using the computer unit 24, and the amount is displayed in the deposit column of the amount column 22. Then, the change is calculated, and the amount of change is displayed in the change column. The hall clerk indicates this to the customer and taps the OK button 25 after obtaining approval. The above-mentioned recording is performed up to this point.

The technical scope of the present invention is not limited to the above embodiments.For example, when the input terminal is shaken or tilted using a motion sensor, the order is confirmed or switched to a remarks screen according to the direction. The key operation may be changed in accordance with the condition of the device that can be prepared, for example, a switch to the remarks screen is performed using a strong touch called a 3D touch as a key. In an input terminal having a physical frame-shaped frame along the edge of the display, since the user can recognize the edge of the display by tactile sense, for example, it recognizes a flick reaching the upper right corner of the display as a fixed operation, A setting is possible in which a flick that reaches the left edge of the display and moves upward along the left edge as it is is recognized as a subsequent operation on the remarks screen. Also, if the input terminal recognizes the RF tag by using a stylus pen with a built-in RF tag, the input terminal can identify who is performing the operation. Therefore, only a user having a specific ID can be permitted to perform a specific operation, that is, the range of operations that can be performed by a person can be limited. For example, when the customer operates, only the order history can be viewed, and when the clerk operates, an additional order can be placed.

Further, the present invention can be used not only for inputting an order at a restaurant, but also for a memo of minutes, a medical chart of a hospital, and the like. In particular, it is mainly used for a bulleted note of a short sentence in a case where the user wants to input characters without looking at the screen as much as possible, and is useful in a place where the work of fixing each clause is frequently performed. In any case, it is the gist of the present invention to enable operations that cannot occur in character input to be operated without looking at the screen by using keys for character confirmation and screen transition, and within the scope thereof. Gestures can be changed and combined.

DESCRIPTION OF SYMBOLS 1 Input terminal 2 Touch panel display 3 Interface screen 4 Arrow 5 showing flick operation 5 Two-dot chain line representing area

Claims (9)

Input software using an input terminal having a touch panel display,
Accepting handwritten input on the touch panel display,
Input software that determines an input up to that point when an upward flick operation on the touch panel display is detected. Input software using an input terminal having a touch panel display,
Accepting handwritten input on the touch panel display,
Input software for receiving the number of inputs related to the input according to the number of tap operations on the touch panel display. The input software according to claim 2, wherein the tap operation is performed in a left area of the touch panel display. Input software using an input terminal having a touch panel display,
Accepting handwritten input on the touch panel display,
Input software for displaying a remarks column by a leftward flick operation on the touch panel display.   The input software according to claim 4, wherein the leftward flick operation is performed on a condition that the leftward flick operation reaches a left edge of the touch panel display.   The handwritten input character is converted into text information by character recognition, and after comparing this text information with a database, an alert is issued if the element does not correspond to an element in the database or may correspond to a plurality of elements. The input software according to any one of claims 1 to 5, wherein the input software is issued.   The first layer that accepts handwriting input and the second layer in which registered information is enumerated are displayed in duplicate on the touch panel display, and among these, the activated layer is darkened, and the inactive layer is The input software according to any one of claims 1 to 6, which is expressed thinly. The input software according to any one of claims 1 to 7, wherein a check screen is displayed by performing a check gesture on the touch panel display.   9. The method according to claim 1, wherein, when an operation is performed using a stylus pen equipped with an RF tag, the input terminal recognizes the RF tag, and permits only a user having a specific ID to perform a specific operation. Input software described in Crab.

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