JP2019179313A - Notification processing system and notification processing method - Google Patents

Abstract

To dispatch a handling member by efficiently corresponding to multiple notifications when a handling member is to be dispatched in response to multiple notifications with occurrence of an event.SOLUTION: When multiple notifications are issued by notification persons (S11), a control center 50 receives the notifications (S12) and identifies overlapping of the notifications by performing identity determination on incidents (S13). In the identify determination, whether or not a newly received notification is a notification resulting from an incident being the same as that of a previously received notification is determined based on correlation between positions of notification persons, notification times, and notification kinds. The control center 50 specifies a handling member to handle an incident on the basis of an identity determination result (S14), and issues a handling notification to a specified handling member (S15).SELECTED DRAWING: Figure 1

Description

  The present invention relates to a notification processing system and a notification processing method for appropriately processing an emergency notification.

  Conventionally, when an event such as an accident or fire occurs, based on a report from a security system using a fire sensor installed in the security area or a report from a mobile phone equipped with a reporting application, etc. There is known a notification processing system that dispatches a coping person to the site to respond to the event (for example, see Patent Document 1).

JP 2011-142370 A

  However, according to the above-mentioned Patent Document 1, when a plurality of duplicate reports are made by a plurality of reporters who have visually recognized the occurrence of an event such as an accident or a fire, do these reports indicate the same event? A person must judge whether or not, and this is an impediment to the rapid dispatch of coping personnel. In particular, if it is determined that these events are separate events despite the situation where multiple notifications have been made by multiple notifiers, there are multiple events that can be handled by a single agent. A person to deal with will be dispatched, causing a problem that unnecessary dispatch occurs.

  In addition, when a major event such as a fire (hereinafter referred to as “main event”) occurs, a secondary event related to this main event (hereinafter referred to as “secondary event”) occurs. there is a possibility. For example, the occurrence of an injured person when fire is the main event is a secondary event. In this case, the report of the event from a party or a general person has different contents such as a fire or an injured person, and it is difficult to determine whether or not these reports are based on the same event. As a result, it is necessary to dispatch more than necessary personnel to the site, and the response to other events may be delayed.

  For these reasons, when dispatching coping personnel in response to a plurality of notifications accompanying the occurrence of an event, how to respond efficiently to the plurality of notifications is an important issue.

  The present invention has been made to solve the above-described problems of the prior art, and when dispatching a coping person in response to a plurality of reports accompanying the occurrence of an event, the coping person can be efficiently dispatched. An object is to provide a report processing system and a report processing method.

  In order to solve the above-described problems and achieve the object, the invention according to claim 1 is configured to receive a notification associated with the occurrence of a predetermined event, and when receiving a plurality of reports by the receiving unit, A determination unit that determines whether or not a plurality of notifications are notifications resulting from the same event, a specification unit that specifies a coping person that deals with the event based on a determination result by the determination unit, and the specification unit And a notifying unit for notifying the coping person specified by the above-mentioned phenomenon.

  The invention according to claim 2 is the invention according to claim 1, wherein the determination unit uses the at least one of the type of the notification, the position of the notification, and the time of the notification. It is characterized in that it is determined whether or not a plurality of reports are reports resulting from the same event.

  The invention according to claim 3 is the invention according to claim 1 or 2, wherein the determination unit calculates an evaluation value indicating a degree of correlation of types for a plurality of notifications, and based on the calculated evaluation value It is characterized by determining whether it is the report resulting from the same event.

  Moreover, the invention according to claim 4 is the invention according to any one of claims 1 to 3, wherein the determination unit receives from the first notification due to a predetermined event to the arrival of the coping person. For other notifications, calculate an evaluation value indicating that there is a possibility that the notification is due to the same event, and determine whether the notification is due to the same event based on the calculated evaluation value It is characterized by that.

  Moreover, the invention according to claim 5 is the invention according to any one of claims 1 to 4, wherein the determination unit causes the same event to occur as the distance between the transmission sources decreases for the plurality of notifications. An evaluation value indicating that there is a high possibility that the notification is due is calculated, and it is determined whether the notification is due to the same event based on the calculated evaluation value.

  The invention according to claim 6 is the invention according to any one of claims 3 to 5, wherein the determination unit calculates a comprehensive evaluation value from a plurality of the evaluation values, and calculates the total evaluation value. It is characterized by determining whether it is the report resulting from the same event based on this.

  Further, in the invention described in claim 7, in the invention described in any one of claims 1 to 6, severity estimation for estimating the severity of the event based on the number of reports caused by the same event The apparatus further includes a section.

  The invention according to claim 8 is a reception step for receiving a report accompanying the occurrence of a predetermined event, and a report in which the plurality of reports are caused by the same event when a plurality of reports are received by the reception step. A determination step for determining whether or not the determination result is determined, a specific step for specifying a coping person to deal with the event based on the determination result of the determination step, and a coping person specified by the specific step And a notification step of performing a notification of handling of the event.

  According to the present invention, when a coping staff is dispatched in response to a plurality of reports accompanying the occurrence of an event, the coping staff can be dispatched efficiently.

FIG. 1 is an explanatory diagram of a notification processing system according to the embodiment. FIG. 2 is a system configuration diagram of the notification processing system shown in FIG. FIG. 3 is an internal configuration diagram showing an internal configuration of the control center shown in FIG. FIG. 4 is an internal configuration diagram showing an internal configuration of the coordinator terminal device shown in FIG. FIG. 5 is an explanatory diagram of specific examples of the counselor status data and the report history data. FIG. 6 is an explanatory diagram of a specific example of event history data. FIG. 7 is an explanatory diagram of the number of reports made due to the same incident. FIG. 8 is an explanatory diagram of the cluster analysis related to the type score. FIG. 9 is an explanatory diagram of a modified example of the comprehensive evaluation value. FIG. 10 is an explanatory diagram for estimating the severity. FIG. 11 is a flowchart showing the processing procedure of the control center.

  Hereinafter, preferred embodiments of a notification processing system and a notification processing method according to the present invention will be described in detail with reference to the accompanying drawings.

  FIG. 1 is an explanatory diagram of a notification processing system according to the embodiment. When the report processing system shown in FIG. 1 receives a report accompanying the occurrence of a predetermined event, the report processing system identifies the responder to handle the event from the report type and the reporter's location information, and handles the identified responder. Coordinators will handle the situation by dispatching them as local staff.

  In FIG. 1, the reporters P1 to P3 are reporting to the control center 50 of the security system (S11). Here, the reporter P1 and the reporter P2 report that the type is fire, and the reporter P3 reports that the type is injured. The control center 50 identifies the coping person who takes action on the spot in response to these reports. However, if the coping person is assigned for all the reports from the reporters P1 to P3, the number of counselors is the same as the number of reports. Necessary.

  For example, even though the reporter P1 and the reporter P2 have reported the same fire in duplicate, if a reporter is identified for each report and a response notification is given, the excess reporter will report the same event. It will be assigned to coping.

  In addition, although the reporter P3 reports that the type is an injured person, the injured person may be a secondary event caused by a fire. That is, if the reporter P1 and the reporter P2 report a fire as a main event, and the reporter P3 is reporting the injured person who is a secondary event resulting from this fire, the reporters P1 to P3 This means that a report resulting from the same event is being made.

  Therefore, if the control center 50 receives a plurality of notifications (S12), the control center 50 identifies the overlapping of the notifications by performing the same determination of incidents (S13). Incidents are events that need to be handled by coping personnel, and include fires, accidents, injured persons, suddenly ill persons, forgotten items, troubles between customers, and the like.

  Details of the incident identification determination will be described later, but whether or not the newly received report is a report originating from the same incident as the received report is correlated with the reporter's location, report time, and report type. Judgment from.

  The control center 50 identifies a coping person who deals with the incident based on the result of the same determination (S14), and sends a coping notice to the identified coping person (S15). In the example of FIG. 1, it is determined that the reporters P <b> 1 to P <b> 3 have repeatedly reported due to the same incident, and one coping person is dispatched.

  In this way, when the control center 50 receives a plurality of notifications with the occurrence of a predetermined event, the control center 50 determines whether the plurality of notifications are notifications resulting from the same event, Based on the above, the coping person who deals with the event is identified, and the coping notice of the event is sent to the identified coping person. With this configuration, when a coping person is dispatched in response to a plurality of reports accompanying the occurrence of an event, the coping person can be dispatched in response to the plurality of reports efficiently.

  Next, the system configuration of the notification processing system shown in FIG. 1 will be described. FIG. 2 is a system configuration diagram of the notification processing system shown in FIG. As shown in FIG. 2, the notification processing system includes a fixed device 10, a base server 20, a portable camera unit 21, a portable sensor unit 22, a counselor equipment 30, a control center 50, a service server 80, and a portable terminal (not shown). Have.

  The fixing device 10 is a device installed in advance in the security target area. The fixing device 10 includes information acquisition means installed in advance for acquiring information used for security in the security target area, a large fixed display 14 used for displaying an advertisement, a fixed speaker 15, and the like. The information acquisition means installed in advance includes a monitoring camera 11, an intrusion sensor 12, a fire sensor 13, and the like. Moreover, the facility information which shows an operation state can also be acquired from arbitrary apparatuses, such as an air conditioner.

  The base server 20 is a server that relays communication between the fixed device 10 and the control center 50. The base server 20 is installed inside or near the security target area. Moreover, when there are a plurality of security target areas, a plurality of base servers 20 can be provided.

  The portable camera unit 21 images the vicinity of the installed point and transmits image data to the control center 50. Communication between the portable camera unit 21 and the control center 50 is also relayed by the base server 20.

  The portable sensor unit 22 gives an arbitrary sensor such as a fire sensor or an intrusion sensor a communication function, acquires information around the installed point, and transmits the acquired information to the control center 50. Communication between the portable sensor unit 22 and the control center 50 is also relayed by the base server 20.

  The counselor equipment 30 is a device that the counselor equips. The counselor equipment 30 includes a wearable camera 31, a microphone 32, a GPS (Global Positioning System) unit 33, an earphone 34, a speaker 35, a wireless relay device 36, and a counselor terminal device 40. included.

  The camera 31 images the surroundings and outputs the image data to the coordinator terminal device 40. The microphone 32 acquires ambient sounds and outputs sound data to the coordinator terminal device 40. The GPS unit 33 receives a GPS satellite signal, calculates a position, and outputs position data to the coordinator terminal device 40. The earphone 34 and the speaker 35 output sound under the control of the coordinator terminal device 40.

  The coordinator terminal device 40 has a function of performing wireless communication using a mobile phone communication network and a function of performing wireless communication in accordance with a standard such as Wi-Fi (Wireless Fidelity). The counselor terminal device 40 can communicate with the control center 50 using these communication functions. Note that wireless communication conforming to standards such as Wi-Fi is performed via the wireless relay device 36 and the base server 20.

  The wireless relay device 36 is a device that relays wireless communication in accordance with standards such as Wi-Fi, and relays not only communication between the coordinator terminal device 40 and the base server 20, but also wireless communication of other devices. can do. For example, it is possible to relay communication of another wireless relay device 36 or relay the connection from a pedestrian's portable terminal to the Internet.

  The coordinator terminal device 40 transmits the data output from the camera 31, the microphone 32, and the GPS unit 33 to the control center 50, and outputs the data to the earphone 34 and the speaker 35 based on the data received from the control center 50.

  In addition, the coordinator terminal device 40 executes processing using data acquired from the camera 31, the microphone 32, and the GPS unit 33, and performs output according to the processing result using the earphone 34 and the speaker 35. Can do.

  The mobile terminal (not shown) is a mobile phone or the like possessed by volunteer staff or ordinary people. A mobile terminal is generally provided with a camera, a microphone, a speaker, and a GPS unit. By installing a report application program from the service server 80, it is possible to report to the control center 50 in the same manner as the counselor terminal device 40. Yes.

  The control center 50 uses the data received from the fixing device 10, the portable camera unit 21, the portable sensor unit 22, and the counselor equipment 30 to guard the guard target area. Further, the control center 50 communicates with the service server 80 so that the service provided by the service server 80 can be used by the coordinator terminal device 40.

  The service server 80 is a server that provides various services for assisting a coordinator equipped with the counselor equipment 30 or a volunteer staff possessing a mobile phone, such as a reporting application and an interpretation service. The service server 80 may be provided for each service.

  Next, the internal configuration of the control center 50 shown in FIG. 1 will be described. FIG. 3 is an internal configuration diagram showing an internal configuration of the control center 50 shown in FIG. As shown in FIG. 3, the control center 50 includes a guard target area information acquisition unit 51, a device control instruction transmission unit 52, a notification transmission unit 53, a storage unit 54, and a control unit 55.

  The security target area information acquisition unit 51 is a processing unit that acquires information from the fixing device 10, the portable camera unit 21, the portable sensor unit 22, and the counselor equipment 30 and outputs the information to the control unit 55.

  The device control instruction transmission unit 52 is a processing unit that transmits a control instruction output from the control unit 55 to a target device. Devices to which control instructions are transmitted are the fixed device 10, the portable camera unit 21, the portable sensor unit 22, and the like. The notification transmission unit 53 is a processing unit that transmits a handling notification output by the control unit 55 to the counselor terminal device 40.

  The storage unit 54 is a storage device such as a hard disk or a flash memory, and stores coordinator state data 54a, report history data 54b, event history data 54c, and report type cluster analysis data 54d.

  The coordinator status data 54a is data indicating the status of the coordinator. The report history data 54b is data indicating a history of reports accepted by the control center 50. The event history data 54c is data indicating the history of incidents detected by notification or the like. The report type cluster analysis data 54d is data indicating the correlation of report types.

  The control unit 55 is a control unit that controls the entire control center 50, and includes a coping person state management unit 55a, an event detection unit 55b, an identical determination unit 55c, a device control unit 55d, a coping person specifying unit 55e, a coping notification unit 55f, It has a severity estimation unit 55g. The control unit 55 can be realized by a CPU (Central Processing Unit) or the like. When the control unit 55 is realized by a CPU, a coping person state management unit 55a, an event detection unit 55b, an identical determination unit 55c, a device control unit 55d, a coping person specifying unit 55e, a coping notification unit 55f, and a severity estimating unit 55g Is realized as a process executed by the CPU.

  The counselor state management unit 55a is a processing unit that manages the counselor's state by registering information acquired from the counselor equipment 30 by the guard target area information obtaining unit 51 in the counselor state data 54a. Specifically, the coping worker state management unit 55a appropriately registers the equipment, state, position, etc. of each coping member in the coping member state data 54a.

  The event detection unit 55b is a processing unit that detects the occurrence of an incident that is an event that needs to be handled by the coping staff. The event detection unit 55b detects the occurrence of an incident using information acquired by the security target area information acquisition unit 51 from the fixing device 10, the portable camera unit 21, the portable sensor unit 22, and the like. In addition, the incident is detected based on the report from the counselor equipment 30, the report from the volunteer staff or the general public.

  Moreover, the event detection part 55b registers the information regarding the received report into the report history data 54b, when receiving a report from a coping staff, a volunteer staff, a general person, or the like.

  The same determination unit 55c determines whether or not the newly received report is a report caused by the same incident as the received report from the correlation between the reporter's position, the report time, and the report type. It is. The same determination unit 55c calculates evaluation values for the correlation between the location of the reporter, the time of notification, and the type of notification, obtains an overall evaluation value from these evaluation values, and uses the overall evaluation value to determine the same incident. It is determined whether or not the notification is due.

  The evaluation value of the caller's location indicates that the smaller the distance between the callers who are the senders, the higher the possibility that the call is caused by the same event, and the higher the possibility that the caller is caused by the same event. The position score is calculated as a large value.

  The evaluation value of the notification time indicates that other notifications received from the first notification due to a given event to the arrival of the coping staff may be a notification due to the same event. It is calculated as a time score that increases as the probability of the event increases.

  The evaluation value of the report type is obtained by referring to the report type cluster analysis data 54d to obtain the degree of correlation of the type. The degree of correlation of the type is high, and the higher the possibility that it is caused by the same event, Is calculated as a type score.

  The overall evaluation value may be a product of a position score, a time score, and a type score. The same determination part 55c determines with it being a report resulting from the same event, when a comprehensive evaluation value is more than a threshold value. Details of the position score, time score, and type score total evaluation value will be described later.

  If the same determination unit 55c determines that the newly received report is not a report originating from the same incident as the received report, the newly received report is registered in the event history data 54c as a new incident. On the other hand, when it is determined that the newly received report is a report originating from the same incident as the received report, the event history data 54c is updated by adding information about the newly received report to the received report. To do.

  The device control unit 55d determines a control instruction for the fixing device 10, the portable camera unit 21, and the portable sensor unit 22 based on the determination result by the same determination unit 55c as the detection result by the event detection unit 55b. It is a processing unit that outputs to the transmission unit 52. For example, when the occurrence of a fire is detected, evacuation guidance can be performed by outputting a control instruction specifying the display output of the large fixed display 14 or the sound output from the fixed speaker 15.

  The coordinator identifying unit 55e is a processing unit that identifies a counselor who deals with an event as a coping agent based on the determination result by the same determination unit 55c as the detection result by the event detection unit 55b. Specifically, if the event detection unit 55b detects an incident, the coordinator specifying unit 55e uses the type of incident, the position of the incident, and the status of the coordinator stored in the coordinator state data 54a. Identify the responders to handle the incident.

  In addition, when the coordinator specifying unit 55e receives a report originating from the same incident as the report already received in the event history data 54c, the coordinator identifying unit 55e determines whether or not an additional coordinator is necessary. If it is necessary to add a coping person, the coping person in charge as an additional person is specified.

  If a coping person is specified by the coping person specifying part 55e, the coping notification part 55f generates a coping notice and outputs it to the notification transmission part 53, thereby transmitting the coping notice to the specified coping person. Make it. Here, the handling notification includes various types of information necessary for handling such as incident type, location, detailed information, and necessary equipment.

  The severity estimation unit 55g is a processing unit that estimates the severity of an incident. As will be described in detail later, the severity estimating unit 55g uses the fact that the degree of incident severity and the number of notifications show a positive correlation, and counts the number of notifications originating from the same incident. Estimate the severity of the incident. The estimated severity can be used for notification to the coping person in charge, determination of addition of the coping person in charge, determination of necessity of contact with related organizations such as fire department and police.

  Next, the internal configuration of the coordinator terminal device 40 shown in FIG. 2 will be described. FIG. 4 is an internal configuration diagram showing an internal configuration of the coordinator terminal device 40 shown in FIG. As illustrated in FIG. 4, the coordinator terminal device 40 includes an equipment interface 41, a display operation unit 42, a mobile communication network connection unit 43, a wireless relay device interface 44, a storage unit 45, and a control unit 46.

  The equipment interface 41 is an interface that receives outputs from the camera 31, microphone 32, and GPS unit 33 and outputs sound to the earphone 34 and the speaker 35. The display operation unit 42 is a device such as a touch panel display that performs display output and reception of operation input.

  The mobile communication network connection unit 43 is a communication interface that communicates by connecting to a mobile phone communication network. The wireless relay device interface 44 is a communication interface that performs wireless communication with the wireless relay device 36 in accordance with a standard such as Wi-Fi (Wireless Fidelity).

  The storage unit 45 is a storage device such as a hard disk or a flash memory, and stores map data 45a and the like. The map data is data indicating a map of the security target area and its surroundings.

  The control unit 46 is a control unit that controls the coordinator terminal device 40 as a whole, and includes an information collection unit 46a, an information transmission unit 46b, and a notification processing unit 46c. The control unit 46 can be realized by a CPU (Central Processing Unit) or the like. When the control unit 46 is realized by a CPU, the information collection unit 46a, the information transmission unit 46b, and the notification processing unit 46c are realized as processes executed by the CPU.

  The information collecting unit 46a is a processing unit that collects information by acquiring outputs of the camera 31, the microphone 32, and the GPS unit. The information transmission unit 46 b is a processing unit that transmits information to the control center 50, and transmits information collected by the information collection unit 46 a to the control center 50. At this time, the information collected by the information collection unit 46a may be transmitted as it is, or may be transmitted after processing and analysis. Furthermore, the information transmission unit 46 b can transmit a report indicating the occurrence of an incident to the control center 50 based on the operation of the coping staff on the display operation unit 42.

  The notification processing unit 46 c performs processing related to notification from the control center 50. Specifically, when the notification processing unit 46c receives the countermeasure notification from the control center 50, the notification processing unit 46c notifies the coordinator of the content of the countermeasure notification using the output from the display operation unit 42 or the earphone 34.

  Next, specific examples of the coordinator state data 54a and the report history data 54b stored in the control center 50 will be described. FIG. 5 is an explanatory diagram of a specific example of the coordinator state data 54a and the report history data 54b.

  As shown in FIG. 5A, the counselor status data 54a is data in which equipment, status, position, and the like are associated with a counselor ID that uniquely identifies the counselor. In FIG. 5A, equipment “basic equipment”, state “guarding (patrolling)”, position “(X1, Y1)”, and the like are associated with the coordinator ID “G001”. Further, the equipment “basic equipment, AED”, the state “guarded (handling)”, the position “(X2, Y2)”, and the like are associated with the counselor ID “G002”. The coordinator ID “G003” is associated with equipment “none”, state “standby”, position “(X3, Y3)”, and the like.

  As shown in FIG. 5B, the report history data 54b is data in which date / time, type, position, and the like are associated with a report ID that uniquely identifies a report. In FIG. 5B, the date and time “2018/03/10 14:30”, the type “lost object”, the position “(X11, Y11)” and the like are associated with the notification ID “H001”. In addition, the date and time “2018/03/10 15:01”, the type “fire”, the position “(X12, Y12)”, and the like are associated with the report ID “H002”. In addition, the date and time “2018/03/10 15:02”, the type “fire”, the position “(X13, Y13)”, and the like are associated with the report ID “H003”. In addition, the date and time “2018/03/10 15:10”, the type “emergency”, the position “(X14, Y14)”, and the like are associated with the report ID “H004”.

  Next, a specific example of the event history data 54c stored in the control center 50 will be described. FIG. 6 is an explanatory diagram of a specific example of the event history data 54c. As shown in FIG. 6, the event history data 54c is data in which an event ID that uniquely identifies an event is associated with date, time, type, position, notification ID, responsible agent ID, responsible agent state, and the like.

  In FIG. 6, for the event ID “B001”, the date and time “2018/03/10 14:30”, the type “lost object”, the position “(X11, Y11)”, the report ID “H001”, the responsible coordinator ID “G002”. ”, The coordinator status“ in response ”, and the like.

  In addition, for the event ID “B002”, the date and time “2018/03/10 15:01”, the type “fire, first aid”, the position “(X12, Y12)”, the report ID “H002, H003, H004” The employee ID “G005” and the coordinator status “unarrived” are associated with each other. In this way, when a new report is received for a registered event, a report ID is added, and when the type is different, a type is also added.

  Next, calculation of a score related to the same determination will be described. First, the position score is calculated as a value that is inversely proportional to the distance by obtaining the distance for each occurrence position for a plurality of reports.

  The time score is calculated from the difference in the reporting time of multiple reports. FIG. 7 is an explanatory diagram of the number of reports made due to the same incident. As shown in FIG. 7, the probability that a plurality of notifications are generated due to the same incident increases from the time of occurrence of the event, and decreases when the coping staff arrives and starts coping. For this reason, if it is within the time from the first notification to the arrival of the counselor, the time score is calculated on the assumption that there is a high possibility that it is caused by the same incident.

  Note that the change in the number of notifications shown in FIG. 7 is for a case where the damage increases with the passage of time since the occurrence of the event, for example, a fire or the like, and the change in the number of notifications varies depending on the type of event . Specifically, if the object is a lost article, the damage does not increase, so the number of reports does not increase rapidly, and the number of reports per unit time is a stable value compared to FIG. Therefore, the time score may be calculated according to the change in the number of reports depending on the type of report.

  FIG. 8 is an explanatory diagram of the cluster analysis related to the type score. Even in the case of reports originating from the same incident, the content and type of the report may differ depending on the reporter, but the degree of correlation of the type of report can be analyzed as a type relationship. As shown in FIG. 8, the “fire” cluster is close to “smoke”, “explosion”, “accident”, “first aid”, etc., and far from “lost”. In this way, the history of notifications is accumulated and clustered, and stored in the storage unit 54 as notification type cluster analysis data 54d in which the high degree of correlation of the type is replaced with a close distance. Then, by referring to the report type cluster analysis data 54d based on the types of reports that have occurred a plurality of times, and calculating the type score as a value that is inversely proportional to the distance between the clusters, the possibility of being attributed to the same incident is increased. Can show.

  FIG. 9 is an explanatory diagram of a modified example of the comprehensive evaluation value. As already described, the product of the position score, time score, and type score can be used as the overall evaluation value, and the area of the score may be used as the overall evaluation value as shown in FIG. In other words, each score is plotted on a radar chart with the position score, time score, and type score as axes, and the area is compared with a threshold value to determine whether or not the notifications are caused by the same incident. .

  Next, estimation of severity will be described. FIG. 10 is an explanatory diagram for estimating the severity. As shown in FIG. 10A, there is a positive correlation between the severity of the incident and the number of reports. For this reason, the severity can be estimated from the number of reports caused by the same incident.

  The estimated severity can be used for notification to the coping person in charge, determination of addition of the coping person in charge, determination of necessity of contact with related organizations such as fire department and police. Here, what action is required when the severity is large differs depending on the type of incident.

  For example, in the case of an incident such as a fire, the severity corresponds to the scale of the fire. If the severity is large, in addition to reporting to the fire department, a person in charge may be added as shown in Fig. 10 (b). desirable.

  On the other hand, since the severity of emergency is not limited to the number of people, it may be a serious injury, so even if the severity is high, it may not be necessary to add a coping person in charge and early ambulance arrangements may be required. For this reason, when the addition of the coping person in charge is determined based on the importance, the type of report is also used.

  Next, the processing procedure of the control center 50 will be described. FIG. 11 is a flowchart showing the processing procedure of the control center 50. First, when the event detection unit 55b receives a report from a counselor, a volunteer staff, a general person, or the like (step S101), the same determination unit 55c determines that the newly received report has the same incident as the received report (existing report). It is determined whether or not the notification is due to (step S102).

  As a result of the determination, if it is not a report due to the same incident as the existing report (step S103; No), the event detection unit 55b registers the content of the new report as a new event in the event history data 54c (step S103). S104).

  On the other hand, when the notification is caused by the same incident as the existing notification (step S103; Yes), the content of the new notification is added to the existing event corresponding to the existing notification to update the event history data 54c ( Step S107). Thereafter, the coordinator identifying unit 55e determines whether or not an additional coping person is necessary (step S108). If no cooperating person is necessary (step S108; No), the process ends.

  After step S104, or when it is determined that a coping person needs to be added (step S108; Yes), the coping person specifying unit 55e specifies a coping person who handles the incident as a coping person (step S105).

  The handling notification unit 55f generates a handling notification including various types of information necessary for handling, such as the type and position of the incident, necessary equipment, and the like, and outputs it to the notification sending unit 53, thereby handling the identified handling staff. Is transmitted (step S106), and the process is terminated.

  As described above, when the notification processing system according to the present embodiment receives a plurality of notifications accompanying the occurrence of a predetermined event, it determines whether or not the plurality of notifications are notifications resulting from the same event. Judgment is made, and a coping person who deals with the event is identified based on the judgment result, and a coping notice of the event is sent to the identified coping person. With this configuration, when a coping person is dispatched in response to a plurality of reports accompanying the occurrence of an event, the coping person can be dispatched in response to the plurality of reports efficiently.

  In addition, by using at least one of the type of report, the position of the report, and the time of the report, it is determined whether or not multiple reports are reports originating from the same event. Can be done.

  When the type of notification is used for determination, an evaluation value indicating the degree of correlation of the types is calculated for a plurality of notifications. When using the notification time for judgment, it indicates that there is a possibility that other reports received from the first report due to a given event to the arrival of the counselor may be due to the same event Calculate the evaluation value. When using the position of a report for determination, an evaluation value is calculated that indicates that a plurality of reports is more likely to be a report due to the same event as the distance between senders is smaller. Then, a comprehensive evaluation value is calculated from a plurality of evaluation values, and it is determined whether or not the notifications are caused by the same event based on the calculated comprehensive evaluation value.

  It is also possible to estimate the severity of the event based on the number of reports resulting from the same event.

  In the present embodiment, a single guard target area has been described as an example. However, the control center 50 may be configured to manage a plurality of guard target areas.

  Further, a plurality of monitoring staff terminals may be connected to the control center 50 so that a plurality of monitoring staff can perform monitoring at the control center 50. In such a configuration, for example, when the coordinator makes a call connection with the monitoring person, all the monitoring person terminals are set to the incoming state by the call of the coping person, and the terminal for the monitoring person who responded first is dealt with All you need to do is make a call connection with a member.

  In addition, the camera 31 of the coordinator terminal device 40 acquires face images of the operator and surrounding people, analyzes facial expressions to determine the urgency level of a call, and when the urgency level is high (the expression has tension, pain, confusion) It is also possible to make a call connection preferentially when there are many cases.

  Further, a portable terminal carried by a volunteer staff other than the counselor is different from the counselor terminal device 40, and functions can be restricted. Moreover, you may run on each terminal as a different application program.

  Further, in the present embodiment, detailed description of the acquisition of the cooperator's position information is omitted, but the cooperator's position information can be acquired by an arbitrary method in addition to the acquisition by the GPS unit 33. For example, a configuration in which positioning is performed indoors using a BLE tag or geomagnetism may be used. When performing position measurement by geomagnetism, the indoor position is estimated from the feature quantity of the environmental magnetic field by a magnetized steel frame or the like by moving indoors with a terminal incorporating a magnetic sensor. In indoor positioning by magnetism, it is difficult to recognize the difference in the hierarchy because the position is estimated from the magnetic features of the surrounding environment, so it can be combined with Wi-Fi SSID information installed in various places. Alternatively, the magnetic features may be detected after specifying the hierarchy or area.

  Further, the control center 50 and the coordinator terminal device 40 may be able to display a map by attaching a symbol indicating the occurrence of an event to a hierarchy (guard target area) where the event is occurring. In addition, when there are a plurality of hierarchies, a symbol indicating the occurrence of an event can be attached to the corresponding layer in the hierarchy list.

  In addition, the control center 50 can receive and manage the registration of the security plan, and can identify the coping person and provide information to the coping person based on the security plan.

  Moreover, it is also possible to register the incident notified from the coordinator terminal device 40 to the control center 50 through a telephone call in the incident history using the caller information and the position information.

  In addition, contact information to related organizations such as the police and fire department may be registered in the control center 50 so that the contact information of the related organizations can be referred to from the control center 50 or the coordinator terminal device 40. . At this time, the contact information of the nearest related organization may be selected using the location information of the coordinator terminal device 40.

  In addition, the location information of the reporter may be registered as event location information, and may be corrected when the location of the reporter is different from the location of the event.

  In addition, when a counselor makes a report, it may be difficult to perform a complicated operation. Therefore, an emergency call button may be provided on the earphone 34 or the like. Moreover, it is good also as possible to report by the keyword by voice.

  In addition, the coordinator terminal device 40 is provided with a timer function to manage the progress of the counselor's behavior, and when it is detected that the progress of the counseling is delayed, You may dispatch.

  Moreover, according to the content of the incident which generate | occur | produced, you may identify a plurality of coping staff beforehand and may deal with an incident. For example, multiple firefighters are required for initial fire extinguishment, payment by personnel, liaison officers, and guidance of related organizations, so it is necessary to deal with an appropriate number of counselors depending on the conditions such as report type, report area, time, and progress update. Send a notification.

  In addition, when the counselor who has received the coping notice is unable to coping, for example, when the counselor sends a notification to the effect that the coping is impossible, or when a coping notice is sent, a response is received for a certain period of time. If not, the control center 50 may be configured to identify other coping personnel and transmit a coping notification. Further, it may be controlled not to send a handling notification for a fixed time (for example, about 5 minutes) for a handling person who cannot handle.

  Further, when it is determined that no countermeasure is required for transmission of the countermeasure notification, a cancellation notification may be transmitted to the cooperator who has transmitted the countermeasure notification. In addition, when the counselor who has started coping after receiving the counseling notification determines that support is necessary, the control center 50 may be requested to cheer, and an additional coping notice may be transmitted to the coping coordinator. Good.

  Further, the counselor terminal device 40 may be configured to automatically display a map indicating the position of the case and reduce the operations of the counselor when receiving the coping notice.

  Further, the coping person terminal device 40 may notify the control center 50 of the result of the countermeasure, and may be managed by the control center 50. The control center 50 manages incidents that have occurred and incidents that have been dealt with, and can narrow down by area and keyword and output a list.

  Also, for security at the event venue, it is possible to manage the implementation by registering the coping plan of the counselor by specifying the time in conjunction with the schedule of the event. For example, if a celebrity visitor may temporarily congest a car entrance or entrance passage, the warning intensity setting for the entrance passage etc. will be increased on the system according to the schedule by the visitor. Encourage placement

  In addition, the number of personnel per section may be counted by the monitoring camera, and if the preset density of people is greatly exceeded, a support coordinator may be identified and a coping notification may be transmitted.

  Further, it is desirable that the control center 50 stores the details of the incidents for each incident and the outline of the entire incident handling so that the file can be output as a form.

  Further, when the counselor terminal device 40 and the control center 50 exchange messages, the position of the counselor terminal device 40 can be managed by linking position information to the exchange of messages. Further, it is desirable that the control center 50 keeps a history of message exchange.

  In addition, the counselor terminal device 40 may store the security enforcement point so that the counselor can refer to it at any time.

  The terminal used by the counselor terminal device 40 or volunteer staff may be configured to be able to browse a facility map that emphasizes “AED”, “fire extinguisher”, “emergency exit”, and the like. Moreover, when a false report is repeatedly made from a terminal used by volunteer staff or the like, the operation of the terminal may be regulated.

  When distributing IDs to a plurality of volunteer staffs, IDs, passwords, etc. may be distributed from a leader or the like to each staff member using a QR code (registered trademark) or the like. It is assumed that the staff changes every day, and even a coping person may have a day other than the working day. Therefore, it is not preferable that a person who is not properly guarded in this way can access the control center 50. Therefore, IDs and passwords that are valid only on the day are issued and distributed to staff leaders and counselor leaders. At this time, since it is complicated to individually distribute the ID and the like to the staff and the button tier, the staff leader distributes the ID and password to each staff by using a QR code or the like. In addition, it is possible to make a report to the control center 50 only when it is confirmed from the location information or SSID that the user is at the site.

  In addition, for example, when information related to an incident is received from a security system such as a mobile terminal possessed by a security-related party such as an event organizer or a fixed device installed at the security destination, as in the case of a report from the coordinator terminal device It is also possible to determine the importance of the incident received by the notification processing system and notify the security-related party or the security-destination system.

  Further, it may be configured to receive data from an existing surveillance camera or the like and use it for detecting an incident or browsing data. In addition, BLE and Wi-fi radio waves are transmitted from the caller's terminal and received by the directional radio wave capture provided on the surveillance camera, so that the camera orientation is changed so that the caller's position is reflected in the center of the camera. You may comprise so that it can do.

  Further, it may be configured such that a counselor who enters the important area confirms whether he / she is a regular counselor by confirming biometric authentication or the like.

  In addition, the camera 31 connected to the counselor terminal device 40 may always take an image, or in order to reduce the traffic and power consumption, the camera 31 is configured to start imaging after the counselor arrives at the site. Also good. Further, the resolution and frame rate of the wearable camera may be controlled so as to efficiently acquire important video for monitoring.

  As described above, the notification processing system and the notification processing method according to the present invention efficiently responds to a plurality of notifications when dispatching a response member in response to a plurality of notifications accompanying the occurrence of an event. Suitable for dispatching.

DESCRIPTION OF SYMBOLS 10 Fixed apparatus 11 Surveillance camera 12 Intrusion sensor 13 Fire sensor 14 Large fixed display 15 Fixed speaker 20 Base server 21 Portable camera unit 22 Portable sensor unit 30 Countermeasure equipment 31 Camera 32 Microphone 33 GPS unit 34 Earphone 35 Speaker 36 Wireless relay Device 40 Coordinator terminal device 41 Equipment interface 42 Display operation unit 43 Mobile communication network connection unit 44 Wireless relay device interface 45, 54 Storage unit 45a Map data 46, 55 Control unit 46a Information collection unit 46b Information transmission unit 46c Notification processing unit 50 Control center 51 Security target area information acquisition unit 52 Device control instruction transmission unit 53 Notification transmission unit 54a Coordinator state data 54b Notification history data 54c Event history data 54d Notification type cluster analysis data 55a response personnel state managing unit 55b event detector 55c identity determining unit 55d device controller 55e response personnel specifying unit 55f address notification unit 55g severity estimating unit 80 service server

Claims (8)

A reception unit for receiving a report accompanying the occurrence of a predetermined event;
When receiving a plurality of reports by the reception unit, a determination unit that determines whether the plurality of reports are reports resulting from the same event;
A specifying unit for specifying a coping person to deal with the event based on a determination result by the determining unit;
A notification processing system, comprising: a notification unit that notifies the coordinator identified by the identification unit to deal with the event.   The determination unit determines whether or not the plurality of notifications are notifications caused by the same event using at least one of the notification type, the notification position, and the notification time. The notification processing system according to claim 1.   The determination unit calculates an evaluation value indicating a degree of correlation of types for a plurality of notifications, and determines whether the notifications are caused by the same event based on the calculated evaluation values. The notification processing system according to 1 or 2.   The determination unit calculates an evaluation value indicating that there is a possibility that the notification is caused by the same event for other notifications received from the first notification caused by a predetermined event to the arrival of the coping member. The notification processing system according to any one of claims 1 to 3, wherein it is determined whether the notification is caused by the same event based on the calculated evaluation value.   The determination unit calculates an evaluation value indicating that there is a high possibility that the notification is caused by the same event as the distance between the transmission sources is small for the plurality of notifications, and the same based on the calculated evaluation values It is determined whether it is the report resulting from an event, The report processing system as described in any one of Claims 1-4 characterized by the above-mentioned.   The determination unit calculates a comprehensive evaluation value from a plurality of the evaluation values, and determines whether or not the notification is caused by the same event based on the calculated comprehensive evaluation value. 5. The notification processing system according to any one of 5 above.   The notification processing system according to claim 1, further comprising a severity estimation unit that estimates the severity of the event based on the number of notifications attributed to the same event. A reception step for receiving a report accompanying the occurrence of a predetermined event;
A determination step of determining whether or not the plurality of notifications are notifications caused by the same event when a plurality of notifications are received by the reception step;
A specific step of identifying a coping person to deal with the event based on a determination result by the determination step;
A notification step of notifying a coping member identified in the identifying step of coping with the event.

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