JP2015125601A - Step presentation device, method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a step presentation device, a step presentation method and a step presentation program capable of supporting efficient work allocation.SOLUTION: A storage part 21 stores step information indicating steps of work performed by respective workers when work is allocated to plural workers and product is produced. A reception part 40 receives designation of a product of an object for searching steps. A search part 42 searches steps of work performed by respective workers when the product designated by the reception part 40 is produced, from the step information. A presentation part 43 presents steps of work allocated to respective workers searched by the search part 42.

Description

  The present invention relates to a process presentation device, a process presentation method, and a process presentation program.

  Conventionally, there are operations in which a plurality of knowledge workers each having knowledge form a team and respond to customer requests. In this case, the knowledge worker who receives the request directly from the customer becomes the main person in charge, and the other person in charge who works together with the main person in charge is selected. For example, when an administrative scrivener receives a request for an inheritance application from a customer, it becomes the main person in charge and selects three members, a tax accountant, a lawyer, and a judicial scrivener, as members of a team of four. Perform various tasks in the business.

JP-A-9-150331 JP 2007-141039 A JP 2008-152493 A

  However, the main person in charge may not be able to efficiently allocate the various tasks of the requested work to the member knowledge workers. For example, when the main person in charge is requested by a customer for inexperienced work, or when the main person in charge has poor experience of sharing work among a plurality of knowledge workers, work may not be efficiently allocated.

  Such problems are not limited to cases where multiple knowledge workers such as administrative scriveners, tax accountants, lawyers, and judicial scriveners form a team to carry out their work. It is a problem that falls under the general rule when carrying out business with a group.

  An object of one aspect is to provide a process presentation device, a process presentation method, and a process presentation program that can support efficient work allocation.

  According to one aspect of the present invention, the process presentation device includes a storage unit, a reception unit, a search unit, and a presentation unit. A memory | storage part memorize | stores the process information which shows the process of the work implemented by each worker, when a work was shared by several workers and the output was produced | generated. The accepting unit accepts designation of a product to be searched for a process. A search part searches the process of the work implemented by each worker from the said process information when producing | generating the deliverable designated by the said reception part. The presenting unit presents a work process of each worker searched by the search unit.

  According to one aspect of the present invention, it is possible to support efficient allocation of work.

FIG. 1 is a diagram illustrating an example of a schematic configuration of the entire system including a process presentation device. FIG. 2 is a diagram illustrating an example of a functional configuration of the process presentation device. FIG. 3 is a diagram illustrating an example of the data configuration of the worker table. FIG. 4 is a diagram illustrating an example of a data configuration of the customer information table. FIG. 5 is a diagram illustrating an example of a data configuration of the worker profile table. FIG. 6 is a diagram illustrating an example of a data configuration of the work field table. FIG. 7 is a diagram illustrating an example of a data configuration of the business information table. FIG. 8 is a diagram illustrating an example of a data structure of the work process table. FIG. 9 is a diagram illustrating an example of a search screen. FIG. 10 is a diagram illustrating an example of a search result screen. FIG. 11 is a diagram illustrating an example of a process registration screen. FIG. 12 is a diagram illustrating an example of the worker registration screen. FIG. 13 is a flowchart illustrating an example of the procedure of the process presentation process. FIG. 14 is a diagram illustrating another example of the search screen. FIG. 15 is a diagram illustrating another example of the search result screen. FIG. 16 is a diagram illustrating another example of the search result screen. FIG. 17 is a diagram illustrating another example of the assignment screen. FIG. 18 is a diagram illustrating a computer that executes a process presentation program.

  Hereinafter, embodiments of a process presentation device, a process presentation method, and a process presentation program according to the present invention will be described in detail based on the drawings. Note that the present invention is not limited to the embodiments. Each embodiment can be appropriately combined within a range in which processing contents are not contradictory.

[System configuration]
A system according to the first embodiment will be described. FIG. 1 is a diagram illustrating an example of a schematic configuration of the entire system including a process presentation device. As illustrated in FIG. 1, the system 11 includes a process presentation device 10 and a client 12. The process presentation device 10 and the client 12 can exchange various types of information. For example, the process presentation device 10 and the client 12 are communicably connected via the network 13 and can exchange various types of information. As one aspect of the network 13, there is an arbitrary communication network such as a local area network (LAN) or a virtual private network (VPN) regardless of whether it is wired or wireless. In the example of FIG. 1, the case where the system 11 has one client 12 is illustrated, but the disclosed system is not limited to this, and the number of clients 12 can be any number.

  The client 12 is a computer used by an operator who performs various operations related to work requested by a customer. The client 12 is, for example, an information processing apparatus such as a desktop PC (personal computer), a tablet PC, or a notebook PC. Each worker has predetermined knowledge and performs work using the knowledge. In the following, an example will be described in which each worker is a knowledge worker who has specialized knowledge and is qualified for the specialized knowledge. Examples of such knowledge workers include administrative scriveners, tax accountants, lawyers, judicial scriveners, certified public accountants, patent attorneys, and the like. The knowledge worker is not limited to these. The knowledge worker performs various kinds of work related to specialized fields using specialized knowledge. In addition, depending on the work requested by the customer, a plurality of knowledge workers may perform the requested work in a team. In this case, the knowledge worker who receives the request directly from the customer becomes the main person in charge, and the other person in charge who works together with the main person in charge is selected. For example, when an administrative scrivener receives a request for an inheritance application from a customer, the administrative scrivener becomes a main person in charge, selects other members, and forms a team with the other members to perform various tasks.

  The process presentation device 10 is a device on which a system that connects the knowledge possessed by each knowledge worker and provides a service that supports the solution of the request requested by the client operates. The process presentation device 10 is, for example, a computer such as a server computer. The process presentation device 10 may be implemented as a single computer, or may be implemented as a cloud of a plurality of computers. In the present embodiment, a case where the process presentation device 10 is a single computer will be described as an example. The process presentation device 10 is accessible from the client 12. The knowledge worker uses the client 12 to access the process presentation device 10 and performs various management related to the requested work by the process presentation device 10.

[Configuration of process presentation device]
Next, the process presentation apparatus 10 according to the first embodiment will be described. FIG. 2 is a diagram illustrating an example of a functional configuration of the process presentation device. As illustrated in FIG. 2, the process presentation device 10 includes a communication I / F (interface) unit 20, a storage unit 21, and a control unit 22.

  The communication I / F unit 20 is an interface that controls communication with other devices. The communication I / F unit 20 transmits / receives various information to / from other apparatuses via the network 13. For example, the communication I / F unit 20 transmits information on various screens to the client 12 possessed by the knowledge worker. Further, the communication I / F unit 20 receives input result information for various screens from the client 12 possessed by the knowledge worker. As an aspect of the communication I / F unit 20, a network interface card such as a LAN card can be employed.

  The storage unit 21 is a storage device such as a hard disk, an SSD (Solid State Drive), or an optical disk. Note that the storage unit 21 may be a semiconductor memory that can rewrite data, such as a random access memory (RAM), a flash memory, and a non-volatile static random access memory (NVSRAM).

  The storage unit 21 stores an OS (Operating System) executed by the control unit 22 and various programs. Furthermore, the storage unit 21 stores various data used in programs executed by the control unit 22. For example, the storage unit 21 includes a worker table 30, a customer information table 31, a worker profile table 32, a work field table 33, a business information table 34, and a work process table 35.

  The worker table 30 is a table that stores various types of information related to workers. For example, the worker table 30 stores the qualifications possessed for each worker.

  FIG. 3 is a diagram illustrating an example of the data configuration of the worker table. As shown in FIG. 3, the worker table 30 has items of “knowledge worker ID”, “possession qualification 1”, and “possession qualification 2”. The item of knowledge worker ID (identification) is an area for storing identification information for identifying the knowledge worker. Each knowledge worker is given identification information for identifying each by combining numbers and letters. The knowledge worker ID assigned to the knowledge worker is stored in the item of knowledge worker ID. The items of possession qualification 1 and possession qualification 2 are areas for storing qualifications possessed by knowledge workers. Knowledge workers may have multiple qualifications. For this reason, although two areas for storing qualifications are provided in the worker table 30 in this embodiment, one or more areas for storing qualifications may be provided.

  In the example of FIG. 3, the knowledge worker whose knowledge worker ID is “A1” has the qualification of administrative scrivener.

  Returning to FIG. 2, the customer information table 31 is a table that stores various types of information related to the requester who requests the business. For example, the customer information table 31 stores information such as the requester's name and contact information.

  FIG. 4 is a diagram illustrating an example of a data configuration of the customer information table. As shown in FIG. 4, the customer information table 31 has items of “customer ID”, “customer name”, and “contact”. The item of customer ID is an area for storing identification information for identifying the client. Each requester is given identification information for identifying each client. The customer ID assigned to the client is stored in the item of customer ID. The item of customer name is an area for storing a name such as the name of the client. The item of contact address is an area for storing a contact address when contacting the client, such as the client's address, telephone number, and mail.

  In the example of FIG. 4, the requester of the customer ID “X1” indicates that the customer name is “XX” and the contact information is “xxxx-xxx-xxxx”.

  Returning to FIG. 2, the worker profile table 32 is a table in which various information related to the profile of the knowledge worker is stored. For example, the worker profile table 32 stores information such as the name and contact information of knowledge workers. In the present embodiment, the worker table 30 and the worker profile table 32 may be configured as one table.

  FIG. 5 is a diagram illustrating an example of a data configuration of the worker profile table. As shown in FIG. 5, the worker profile table 32 has items of “knowledge worker ID”, “name”, and “contact”. The knowledge worker ID item is an area for storing a knowledge worker ID as identification information for identifying the knowledge worker. The name item is an area for storing the name of the knowledge worker. The item of the contact address is an area for storing a contact address for contacting the knowledge worker, such as the knowledge worker's address, telephone number, and mail.

  In the example of FIG. 5, the knowledge worker with the knowledge worker ID “A1” indicates that the name is “AA” and the contact is “xxxx-xxx-xxxx”.

  Returning to FIG. 2, the work field table 33 is a table that stores information on fields of work that can be handled by knowledge workers. For example, the customer information table 31 stores business fields that the knowledge worker is good at.

  FIG. 6 is a diagram illustrating an example of a data configuration of the work field table. As illustrated in FIG. 6, the work field table 33 includes items of “knowledge worker ID”, “tag 1”, “tag 2”, and “tag 3”. The knowledge worker ID item is an area for storing a knowledge worker ID as identification information for identifying the knowledge worker. Each item of tag 1, tag 2 and tag 3 is an area for storing a field of work that can be handled by a knowledge worker having a knowledge worker ID stored in the item of knowledge worker ID. Knowledge workers may have multiple fields of work that can be handled. For this reason, in this embodiment, the work field table 33 is provided with three areas for storing work fields that can be handled, but one, two, or more areas for storing work fields that can be handled are provided. May be.

  In the example of FIG. 6, the knowledge worker with the knowledge worker ID “A1” indicates that “inheritance” and “corporate legal” are fields of work that can be handled.

  Returning to FIG. 2, the business information table 34 is a table that stores various types of information related to the requested business. For example, the business information table 34 stores information on the client who requested the business, information on the requested business, and information on the knowledge worker in charge of the business. In the present embodiment, the business information table 34 stores both information on the business being worked on and the business that has been performed upon receipt of the request.

  FIG. 7 is a diagram illustrating an example of a data configuration of the business information table. As shown in FIG. 7, the business information table 34 includes “case No.”, “consultation field”, “customer ID”, “customer request date”, “work acceptance date”, “delivery product”, and “cost”. Have items. The business information table 34 includes “member 1”, “member 1 role”, “member 2”, “member 2 role”, “member 3”, “member 3 role”, “member 4”, “member 4 role”. Each item. The item of item NO is an area for storing identification information for identifying the requested business. A case number is assigned to each requested business as identification information for identifying each business. The item No. assigned to the requested job is stored in the item No. item. The consultation field item is an area for storing the field of requested work. The item of customer ID is an area for storing the customer ID of the client who requested the business. The item of customer request date is an area for storing the date on which the business is requested. The item of work acceptance date is an area for storing the date on which the acceptance of the requested work is performed. The work whose date is stored in this work acceptance date item is a work that has been completed. The item of the deliverable is an area for storing information related to the deliverable regarding the requested work. The item of cost is an area for storing information related to the expense required for the requested business. Each item of member 1, member 2, member 3, and member 4 is an area for storing a knowledge worker ID of a knowledge worker who is a member in charge of business. The member 1 item stores the knowledge worker ID of the knowledge worker who is the main person in charge. Each item of the member 1 role, the member 2 role, the member 3 role, and the member 4 role is an area for storing a role that each knowledge worker is responsible for. Knowledge workers may have multiple qualifications. For this reason, it is assumed that the qualification work that the knowledge worker performs in the work is stored as a role. In this embodiment, the business information table 34 is provided with four areas related to members in charge of business, but two, three, or five or more areas may be provided for storing fields of applicable business.

  In the example of FIG. 7, the work of the case number “i2013-001” is that the consultation field is “inheritance consultation”, the customer ID is “X1”, the customer request date is “2013/11/1”, The job acceptance date is “2013/11/19”, and the deliverable is “deliverable 1”. In addition, the work of the case No. “i2013-001” is a work that has been completed because the work cost is “XXX” yen and the work acceptance date is stored, and the knowledge work stored in the member 1 This indicates that the knowledge worker with the worker ID “A1” is the main person in charge. Further, the work of the case number “i2013-001” indicates that the knowledge workers having the knowledge worker IDs “B1” and “C1” are in charge of the case as other members. Further, in the work of the case number “i2013-001”, the role of the knowledge worker with the knowledge worker ID “A1” is “administrative scrivener”, and the role of the knowledge worker with the knowledge worker ID “B1” is “tax accountant”. ". Further, the work of the case number “i2013-001” indicates that the role of the knowledge worker with the knowledge worker ID “C1” is “judicial scrivener”.

  Returning to FIG. 2, the work process table 35 is a table that stores various types of information related to work performed in business. For example, the work process table 35 stores information related to work such as a process and a period in which each work is performed, and information such as an assignment status of each work to a knowledge worker.

  FIG. 8 is a diagram illustrating an example of a data structure of the work process table. As shown in FIG. 8, the work process table 35 includes “Matter NO”, “Work NO”, “Work contents”, “Worker in charge”, “Work start date”, “Work end date”, and “Previous work”. , “Required pre-work” and “post-work”. The item of item NO is an area for storing item NO as identification information for identifying the requested business. The item of work NO is an area for storing identification information for identifying each work of the requested work. A unique work NO is assigned to each work in order from 1 as identification information for each work. The work NO assigned to the work is stored in the work NO item. The work content item is an area for storing information on the work content. The field of the worker in charge is an area for storing the knowledge worker ID of the knowledge worker in charge of the work. The item of work start date is an area for storing the date on which work is started. The work end date item is an area for storing a date when the work is finished. The item of the previous work is an area for storing the work NO of the work performed before. The required pre-operation item is an area for storing a work NO of a work that cannot be started unless the work is completed among the work performed before. The post-work item is an area for storing work NO of work to be performed later. The item of the previous work, the item of the required pre-work, and the item of the post-work are stored when the corresponding work is present, and are blank when there is no corresponding work.

  In the example of FIG. 8, the case number “i2013-001” indicates that the work numbers “1” to “7” are performed. The work of work NO “1” has the work content “work 1”, the knowledge worker ID of the knowledge worker in charge is “A1”, and the work start date is “2013/11/1”. This indicates that the work end date is “2013/11/3”. In addition, the work No. “1” is started if there is no work to be performed before because the previous work item is blank and the required previous work item is blank. This indicates that there is no work that cannot be performed, and the work NO of work to be performed later is “3”, “4”. The work of work NO “2” has the work content “work 2”, the knowledge worker ID of the knowledge worker in charge is “B1”, and the work start date is “2013/11/1” It indicates that the work end date is “2013/11/2”. In addition, the work No. “2” is started if there is no previous work because the previous work item is blank and the required previous work item is blank. Since there is no work that cannot be performed and the post-work item is blank, it indicates that there is no work to be performed later. The work of work NO “3” has the work content “work 3”, the knowledge worker ID of the knowledge worker in charge is “C1”, and the work start date is “2013/11/4”. This indicates that the work end date is “2013/11/10”. In addition, the work No. “3” is the work No. of the work performed before is “1”, and the work NO of the work that cannot be started unless it is finished is “1”. The work NO of the work to be performed is “7”. The work of work NO “4” has the work content “work 4”, the knowledge worker ID of the knowledge worker in charge is “A1”, and the work start date is “2013/11/4” It indicates that the work end date is “2013/11/8”. In addition, the work No. “4” is the work No. of the work performed previously is “1”, and the work No. of the work that cannot be started unless it is finished is “1”. The work NO of the work to be performed is “5, 6”. The work of work NO “5” has the work content “work 5”, the knowledge worker ID of the knowledge worker in charge is “A1”, and the work start date is “2013/11/9” This indicates that the work end date is “2013/11/12”. In addition, the work No. “5” has a work No. “4” of the work performed before, and the work No. 4 of the work that cannot be started unless it is finished is “4”. The work NO of the work to be performed is “7”. The work of work NO “6” has the work content “work 6”, the knowledge worker ID of the knowledge worker in charge is “B1”, the work start date is “2013/11/9”, The work end date is “2013/11/11”. In addition, the work No. “6” has a work No. “4” of the work performed before, and the work No. 4 of the work that cannot be started unless it is finished is “4”. The work NO of the work to be performed is “7”. The work of work NO “7” has the work content “work 7”, the knowledge worker ID of the knowledge worker in charge is “A1”, the work start date is “2013/11/12”, The work end date is “2013/11/16”. In addition, the work NO “7” has a work NO of “3, 5, 6” performed before, and a work NO of “3, 5, 6” that cannot be started unless it has been completed. 6 ”, and the post-work item is blank, indicating that there is no work to be performed later.

  Returning to FIG. 2, the control unit 22 is a device that controls the process presentation device 10. For example, as the control unit 22, an electronic circuit such as a CPU (Central Processing Unit) or an MPU (Micro Processing Unit), or an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array) can be employed.

  The control unit 22 has an internal memory for storing programs defining various processing procedures and control data, and executes various processes using these. The control unit 22 functions as various processing units by operating various programs. For example, the control unit 22 includes a reception unit 40, a storage unit 41, a search unit 42, and a presentation unit 43.

  The receiving unit 40 is a processing unit that receives various operations. The receiving unit 40 transmits various screen information to the client 12 to display the screen on the terminal device, and receives various operations from the screen. For example, the reception unit 40 causes the client 12 to display a registration screen for registering information related to the knowledge worker, and accepts registration such as qualification possessed by the knowledge worker, name, contact information, and field of expertise he is good at. In addition, the reception unit 40 displays a registration screen for registering information related to the business client on the client 12, and receives registration of the client name and contact information. In addition, the reception unit 40 displays a registration screen for registering information on the requested business on the client 12, and accepts registration of the requested business field, the requested client, and the like. The accepting unit 40 displays a registration screen for registering each work of the requested business on the client 12 and accepts registration of each work. The receiving unit 40 displays a search screen for searching for past work processes on the client 12 and receives a search request for past work processes. The accepting unit 40 displays a process registration screen for registering work processes on the client 12 and accepts registration of work processes. In addition, the reception unit 40 displays a worker registration screen for registering a knowledge worker in charge of work on the client 12, and accepts registration of a knowledge worker in charge of work.

  The storage unit 41 is a processing unit that stores various data. The storage unit 41 stores various data according to the operation received by the receiving unit 40.

  The knowledge worker accesses the process presentation device 10 using the client 12 and performs various operations on the displayed screen. For example, the knowledge worker registers the qualification possessed by the knowledge worker, his / her name, contact information, and the field of business he / she is good at from a registration screen for registering information on the knowledge worker. The storage unit 41 stores the qualifications possessed from the registration screen for registering information related to knowledge workers, names, contact information, business fields of expertise, and the like in the worker table 30, the worker profile table 32, and the work fields. Store in table 33. In addition, the knowledge worker registers the name and contact information of the client from the registration screen for registering information regarding the client. The storage unit 41 stores in the customer information table 31 the name and contact information of the client who has been registered from the registration screen for registering information regarding the client. In addition, when a knowledge worker is requested to work, the knowledge worker registers the requested field of work or the requested client from the registration screen for registering information related to the work. The storage unit 41 stores, in the business information table 34, the field of the requested business registered from the registration screen for registering information regarding the requested business, the requested client, and the like. Further, the knowledge worker registers each work of the requested work from the registration screen for registering each work of the requested work. The storage unit 41 stores, in the work process table 35, information regarding each work registered from the registration screen for registering each work of the requested work. When a knowledge worker is assigned to work by multiple knowledge workers, the knowledge worker responsible for each work performed in the work is registered from the process registration screen that registers the work process assigned to the knowledge worker. To do. The storage unit 41 stores, in the work process table 35, knowledge workers in charge of each work registered from the registration screen for registering work processes.

  Here, an example of a flow for registering a job will be described. It is assumed that the tasks with the project numbers “i2013-001” to “i2013-003” have already been registered and executed. In addition, it is assumed that the knowledge worker who has received the job request is an administrative scrivener and the knowledge worker ID is “A1”.

  When the knowledge worker accepts the business request, the knowledge worker accesses the process presentation device 10 using the client 12 and registers the name and contact information of the business requester. Further, the knowledge worker registers the consultation field, the customer name, and the customer request date, and registers his / her knowledge worker ID in the member 1 indicating the main person in charge. For example, an administrative scrivener who receives a business request accesses the process presentation apparatus 10 using the client 12 and registers the name and contact information of the business requester. The administrative scrivener who has received the business request registers the consultation field, the customer name, the customer request date, and registers his knowledge worker ID “A1” in member 1. The process presentation device 10 assigns a new case number and stores the registered content in the business information table 34.

  The knowledge worker who requested the work, as the main person in charge, grasps the work related to the requested work, selects the members necessary for the execution of the work, and assigns each work of the requested work to the selected members. Do.

  By the way, the knowledge worker who has become the main person in charge may not be able to efficiently allocate the various tasks of the requested work. For example, when the main person in charge is requested by a customer for inexperienced work, or when the main person in charge has poor experience of sharing work among a plurality of knowledge workers, work may not be efficiently allocated.

  In this case, the knowledge worker who is the main person in charge accesses the process presentation device 10 using the client 12 and searches for the process of the past work from the search screen for searching the process of the past work. FIG. 9 is a diagram illustrating an example of a search screen. The search screen 50 is provided with an area for specifying a search condition. In the present embodiment, it is possible to specify a product and a work period as search conditions. In this embodiment, the search screen 50 is provided with a product designation area 51 for designating a product and a work period designation area 52 for designating a work period. The deliverable designation area 51 is an indispensable designation area. The work period designation area 52 is an arbitrary designation area. The knowledge worker who is the main person in charge designates a deliverable related to the requested work from the deliverable designation area 51 of the search screen 50. For example, the knowledge worker who is the main person in charge searches for the process of the past work that generated the product 1 and designates “product 1” in the product designation area 51. The knowledge worker who is the main person in charge designates the generation period in the work period designation area 52 when designating the work period. In the example of FIG. 9, the case where the work period is designated as 20 days is shown. Then, the knowledge worker as the main person in charge designates the search button 53 and searches for past work processes.

  Returning to FIG. 2, the search unit 42 is a processing unit that performs various searches. The search unit 42 searches for a process of work performed by each knowledge worker when generating a product specified on the search screen 50. For example, the search unit 42 searches the business information table 34 for the case number that generated the specified deliverable. And the search part 42 reads the record of each operation | work of case NO for every case NO searched from the work process table 35. FIG. For example, when “product 1” is designated as the product, the search unit 42 searches the business information table 34 for the case number “i2013-001” in which “product 1” is stored in the product item. Specified. Then, the search unit 42 reads the record of each work of the searched case NO “i2013-001” from the work process table 35. In addition, when the work period is designated, the search unit 42 excludes the data of item NOs that do not fall within the designated work period from the earliest work start date to the latest work end date among the works. To do.

  The presentation unit 43 is a processing unit that performs various types of presentation. The presentation unit 43 presents a search result screen showing the work process of each worker searched by the search unit 42 as a search result to the search request source client 12. FIG. 10 is a diagram illustrating an example of a search result screen. On the search result screen 60, the process of each work of the case NO is displayed as a pattern for each searched case NO. In addition, the search result screen 60 is presented for each pattern along the period in which the work process is performed. In the example of FIG. 10, each work performed for each knowledge worker in charge is displayed as a figure having a length corresponding to the period required for the work, along the period of time. The example of FIG. 10 is an example of a search result when “product 1” is designated as the product, and patterns 1 to 3 are displayed. As this pattern 1, each work of case NO “i2013-001” is presented. The search result screen 60 is provided with a display order designation area 61 for designating the pattern display order. In this embodiment, the order of generation periods or the order of costs can be specified. When the order of cost is designated in the display order designation area 61, the presenting unit 43 displays the process pattern of each work of the case NO in ascending order of the cost of the case NO in the business information table 34. In addition, when the generation period order is designated in the display order designation area 61, the presentation unit 43 displays the process patterns of each work of the case NO in the order of short work periods. In addition, the search result screen 60 is provided with a selection area 62 for selecting a pattern for allocating work.

  The knowledge worker, who is the main person in charge, can grasp how each knowledge worker has performed the work for the requested task from the process steps of each pattern displayed on the search result screen 60. Thereby, the knowledge worker who is the main person in charge can grasp how much each work is allocated and how much the work is completed, and can efficiently allocate the work.

  The knowledge worker, who is the main person in charge, selects a corresponding pattern from the selection area 62 when there is a pattern for allocating work. When the pattern is selected, the reception unit 40 causes the client 12 to display a process registration screen for registering the process of each operation of the selected pattern. The knowledge worker who is the main person in charge assigns each work of the work from the process registration screen. FIG. 11 is a diagram illustrating an example of a process registration screen. Each process is displayed on the process registration screen 70. The process registration screen 70 is provided with an area 71 for inputting a work start date, an area 72 for inputting a work end date, and an area 73 for designating a worker in charge for each work. Here, on the process registration screen 70, for example, “A” to “C” and the like are designated as workers in charge. Further, the process registration screen 70 is provided with an area 74 for displaying qualifications and skills necessary for the work and an area 75 for displaying the preceding work. The knowledge worker who is the main person in charge assigns each work of the work from the process registration screen 70. Note that the process registration screen 70 may allow operations to be added and deleted. For example, the process registration screen 70 may be provided with buttons for designating work addition or work deletion, so that a record relating to work can be added or deleted.

  The knowledge worker, who is the main person in charge, selects members necessary for the performance of the work. For example, the knowledge worker who is the main person in charge registers the knowledge worker in charge of the work from the worker registration screen for registering the knowledge worker in charge of the work. FIG. 12 is a diagram illustrating an example of the worker registration screen. The worker registration screen 80 is provided with an area 81 for displaying the work period, an area 82 for displaying the work start date of the entire work, and an area 83 for displaying the work end date of the entire work. The worker registration screen 80 is provided with an input area 84 for displaying a temporary worker name, inputting a knowledge worker in charge of the work, and an area 85 for displaying the work start date of each worker. It has been. On the worker registration screen 80, it is possible to change the date in the area 82 for displaying the work start date of the entire work. In the worker registration screen 80, when the work start date of the entire work is changed, the work end date of the entire work and the work start date of the worker are updated according to the changed work start date. The knowledge worker who is the main person in charge registers the knowledge worker in charge of the work from the worker registration screen 80. The storage unit 41 stores the information registered from the worker registration screen 80 in the work information table 34 and the work process table 35.

  As a result, the knowledge worker who is the main person in charge is in charge of the requested work even when the inexperienced work is requested by the customer, or even when the main person is inexperienced in sharing the work among multiple knowledge workers. Work can be allocated to member knowledge workers.

[Process flow]
Next, the flow of the process presentation process in which the process presentation apparatus 10 according to the present embodiment presents the process of the past work will be described. FIG. 13 is a flowchart illustrating an example of the procedure of the process presentation process. This process presentation process is executed at a predetermined timing, for example, when a predetermined operation for requesting display of the search screen 50 is performed.

  As illustrated in FIG. 13, the receiving unit 40 causes the client 12 to display a search screen 50 for searching for past work processes (S <b> 10). The receiving unit 40 determines whether or not the search button 53 is designated on the search screen 50 (S11). When the search button 53 is not designated (No at S11), the process proceeds to S11 again, and the search button 53 is awaited. When the search button 53 is designated (Yes in S11), the search unit 42 searches the business information table 34 with the designated deliverable, and identifies the case NO that generated the designated deliverable (S12). The search unit 42 reads a record of each work of the case NO for each searched case NO from the work process table 35 (S13). The presentation unit 43 presents the search result screen 60 that displays each work process of the case NO as a pattern for each case NO to the client 12 (S14), and ends the process.

[effect]
As described above, the process presentation device 10 according to the present embodiment assigns the work process performed by each worker to the work process table 35 when the work is generated by sharing work by a plurality of workers. Remember. The process presentation device 10 accepts designation of a product to be searched for a process. The process presentation device 10 searches the work process table 35 for the process of work performed by each worker when generating the specified deliverable. The process presentation device 10 presents the retrieved work process of each worker. Thereby, the process presentation device 10 can support efficient work allocation.

  In the process presentation device 10 according to the present embodiment, the work process table 35 stores a period required for the work performed. The process presentation device 10 presents the work process along the period of execution. Thereby, the process presentation apparatus 10 can present in an easy-to-understand manner in which work period the performed work is performed.

  Moreover, the process presentation apparatus 10 according to the present embodiment further accepts designation of a generation period until a product is generated. The process presentation device 10 searches for a process of work that has generated a product within a specified generation period. Thereby, the process presentation apparatus 10 can present the flow of the work which produced | generated the deliverable in the designated production | generation period.

  Moreover, the process presentation apparatus 10 according to the present embodiment stores cost information indicating the cost when the product is generated. The process presentation device 10 further accepts designation of the order of generation periods or the order of expenses as the order of presenting work processes. The process presentation device 10 presents the work process of each pattern in the specified order when a plurality of pattern searches are performed for the work process performed to generate the deliverable. Thereby, the knowledge worker who performed the search can grasp the pattern of the work process with a low cost and the pattern of the work process with a short generation period.

  Although the embodiments related to the disclosed apparatus have been described so far, the disclosed technology may be implemented in various different forms other than the above-described embodiments. Therefore, another embodiment included in the present invention will be described below.

  For example, in the above-described embodiment, a case has been described in which the worker is a knowledge worker, and a plurality of knowledge workers form a team to perform work. However, the present invention is not limited to this. For example, as in software development, a plurality of workers may form a team and apply to work. In this case, for example, the worker's skill may be used as the worker's qualification. 14 to 17 show examples of screens when applied to software development work.

  FIG. 14 is a diagram illustrating another example of the search screen. In the search screen 50 shown in FIG. 14, “system method design document”, “system environment design document”, “system environment construction procedure document”, “system infrastructure test specification document”, “system infrastructure test procedure document” are output as the deliverables. “System Operation / Maintenance Design Document” is displayed. In the example of FIG. 14, an input area 54 for inputting a product to be additionally registered as a search condition and an additional registration button 55 for instructing additional registration are provided. When the product name is input to the input area 54 and the additional registration button 55 is specified, the product input to the input area 54 is added to the product specification area 51 on the search screen 50. The operator designates the deliverable in the deliverable designation area 51 and then designates the search button 53 to search for past work processes.

  15 and 16 are diagrams showing another example of the search result screen. The search result screen 60 shown in FIG. 15 and FIG. 16 displays the process of each work when the specified deliverable is generated as a pattern. In the example of FIG. 15, the process pattern of each work is displayed in order of the work period. In the example of FIG. 16, the pattern of each work process is displayed in order of cost. Further, the search result screen 60 shown in FIGS. 15 and 16 is provided with an area 63 for designating “whole” and “self” as display conditions. “Whole” designates display of all searched patterns. “Self” designates display of only patterns in which the worker who is performing the search is a member. When “whole” is designated in the region 63, the presenting unit 43 displays all the searched patterns. In addition, when “self” is designated in the area 63, the presentation unit 43 displays only the patterns in which the worker who performs the search is a member. Thereby, for example, even when a plurality of workers form a team as in software development, the worker can grasp how the task is performed by each worker from the search result screen 60. . As a result, the worker can grasp how the work is completed and how much the work is completed from the process steps of each displayed pattern, and can efficiently allocate the work. .

  FIG. 17 is a diagram illustrating another example of the assignment screen. For example, the worker assigns each work related to software development from the process registration screen 70 shown in FIG.

  Further, each component of each illustrated apparatus is functionally conceptual, and does not necessarily need to be physically configured as illustrated. In other words, the specific state of distribution / integration of each device is not limited to the one shown in the figure, and all or a part thereof may be functionally or physically distributed or arbitrarily distributed in arbitrary units according to various loads or usage conditions. Can be integrated and configured. For example, the processing units of the reception unit 40, the storage unit 41, the search unit 42, and the presentation unit 43 of the process presentation device 10 may be appropriately integrated. Further, the processing of each processing unit may be appropriately separated into a plurality of processing units. Further, all or any part of each processing function performed in each processing unit can be realized by a CPU and a program analyzed and executed by the CPU, or can be realized as hardware by wired logic. .

[Process presentation program]
The various processes described in the above embodiments can also be realized by executing a program prepared in advance on a computer system such as a personal computer or a workstation. Therefore, in the following, an example of a computer system that executes a program having the same function as in the above embodiment will be described. FIG. 18 is a diagram illustrating a computer that executes a process presentation program.

  As illustrated in FIG. 18, the computer 300 includes a CPU (Central Processing Unit) 310, a HDD (Hard Disk Drive) 320, and a RAM (Random Access Memory) 340. These units 300 to 340 are connected via a bus 400.

  The HDD 320 stores in advance a process presentation program 320 a that performs the same functions as the reception unit 40, the storage unit 41, the search unit 42, and the presentation unit 43 of the process presentation device 10. Note that the process presentation program 320a may be separated as appropriate.

  The HDD 320 stores various information. For example, the HDD 320 stores various data used for OS and range selection process presentation.

  Then, the CPU 310 reads out and executes the process presentation program 320a from the HDD 320, thereby executing the same operation as each processing unit of the embodiment. That is, the process presentation program 320 a performs the same operations as the reception unit 40, the storage unit 41, the search unit 42, and the presentation unit 43.

  The process presentation program 320a described above does not necessarily need to be stored in the HDD 320 from the beginning.

  For example, the program is stored in a “portable physical medium” such as a flexible disk (FD), a CD-ROM, a DVD disk, a magneto-optical disk, or an IC card inserted into the computer 300. Then, the computer 300 may read and execute the program from these.

  Furthermore, the program is stored in “another computer (or server)” connected to the computer 300 via a public line, the Internet, a LAN, a WAN, or the like. Then, the computer 300 may read and execute the program from these.

DESCRIPTION OF SYMBOLS 10 Process presentation apparatus 11 System 12 Client 13 Network 21 Storage part 22 Control part 30 Worker table 31 Customer information table 32 Worker profile table 33 Work field table 34 Work information table 35 Work process table 40 Reception part 41 Storage part 42 Search part 43 presentation

Claims (6)

A storage unit that stores process information indicating a process of work performed by each worker when the work is shared by a plurality of workers to generate a product;
A reception unit that accepts designation of deliverables to be searched for processes;
A search unit that searches the process information for a process of work performed by each worker when generating the deliverable specified by the reception unit;
A presenting unit that presents the work process of each worker searched by the search unit;
The process presentation apparatus characterized by having. The process information stores a period required for the work performed,
The process presenting apparatus according to claim 1, wherein the presenting unit presents a work process along a period during which the process is performed. The reception unit further receives specification of a generation period until a product is generated,
The process presentation device according to claim 2, wherein the search unit searches for a process of work that has generated a product within a generation period specified by the reception unit. The storage unit stores cost information indicating a cost when the product is generated,
The accepting unit further accepts designation of the order of generation periods or the order of expenses as the order of presenting work processes,
The presenting unit presents the work process of each pattern in the order specified by the accepting unit when a plurality of patterns are searched for the process of the work performed for generating the product from the process information. The process presentation device according to claim 3. Computer
Accept the designation of deliverables to search for processes,
Performed by each worker when generating the specified deliverable from the process information indicating the process of the work performed by each worker when the work was shared by multiple workers and the product was generated Search the process of work,
A process presentation method characterized by executing a process of presenting a work process of each searched worker. On the computer,
Accept the designation of deliverables to search for processes,
Performed by each worker when generating the specified deliverable from the process information indicating the process of the work performed by each worker when the work was shared by multiple workers and the product was generated Search the process of work,
A process presentation program for executing a process of presenting a work process of each searched worker.

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