JP2012043290A - Information providing device, information providing method, program, and information recording medium - Google Patents

Abstract

The present invention provides a user with a more appropriate search result while utilizing an existing search function.
In an information providing apparatus 12, in a storage unit 206, attribute information and contraindicated character strings are stored in association with search target identification information, and user information is stored for each user. The acquisition unit 202 acquires a search result including match information including identification information to be searched that satisfies a query. The correction unit 203 searches the match information based on whether (a) a contraindicated character string for the identification information is included in the query, or (b) the attribute of the identification information does not match the attribute of the user. To correct. The presentation unit 204 presents the corrected search result to the user.
[Selection] Figure 3

Description

  The present invention relates to an information providing apparatus, an information providing method, a program, and an information recording medium, and presents a more appropriate search result to a user while utilizing an existing search function.

  2. Description of the Related Art Conventionally, various information providing systems that provide information for facilitating comparison of products and services that a user is interested in have been proposed.

  Such an information providing system is generally composed of a terminal device and an information providing device connected via a network. The network is a network in which various computers are communicably connected to each other. The network is also called a computer communication network, and the most widely used network is the Internet.

  Here, the terminal device accepts a keyword related to a product or service that the user is interested in, which is input by the user.

  On the other hand, in the information providing apparatus, data such as explanatory texts and promotional texts explaining the contents of products and services is stored in advance.

  And the keyword input with respect to the terminal device is transmitted to an information provision apparatus via a network. A search using a query including the transmitted keyword is executed on data prepared in advance by the information providing apparatus.

  At the time of search, it is determined whether or not a keyword related to the query appears in a description or advertisement of a product or service. Based on the determination result, data matching the search condition expressed by the query is acquired.

  Then, the information providing apparatus transmits a search result in which the acquired data is arranged in the order of scores indicating the degree of matching and the importance of the data to the terminal apparatus.

  The terminal device displays the search result on the screen and presents a product or service that meets the user's request. The search result includes a description or advertisement of the product or service, or a snippet representing the summary or summary.

  A user who is presented with a search result from the information providing system is prompted to perform actions such as browsing, purchasing, and reservation of detailed information for a product or service to be searched.

  In this way, since the information providing system presents advertisements of products and services, their summaries, and the like to the user, it can be said that the information providing system performs an advertising function.

  Many information provision systems reduce the calculation and communication load by setting an upper limit on the number of data and snippets included in the search results presented to the user at once, and configure the screen layout appropriately. It is easy for the user to compare.

  At present, the Internet is used as a network, and mobile terminals such as mobile phones and smartphones having a web browser function, PDAs (Personal Data Assistant), personal computers, and the like are used as terminal devices. In many cases, a server computer is used that realizes a database function for storing and retrieving data and a web server function for exchanging with a web browser.

  Patent Document 1 proposes a technique that allows a user to preferentially browse data searched in the past by a simple operation with respect to data that matches a search condition.

  Patent Document 2 discloses a search technique for providing a user with an advertisement that matches a user attribute. In this search technique, various attributes relating to products and services are given in advance, and the user can perform a search by appropriately selecting a desired attribute.

JP 2008-250663 A Japanese Patent Laid-Open No. 2007-026456

  With new products and services appearing on a daily basis, and the trend of the fashion is changing rapidly, explanations and advertisements for products and services are often created by product sellers and service providers themselves. Therefore, data related to products and services presented to the user from the information providing system is created by a large number of product sellers and service providers.

  However, some merchandise sellers and service providers may create explanatory or promotional text that includes inappropriate language in an attempt to increase the likelihood that their products or services will be presented. .

  In such a case, unsuitable explanations and advertisements may appear in a higher rank in the search results. Then, the credit of the information providing system as a whole is damaged because the upper data of the displayed search result includes an inappropriate expression.

  Accordingly, there is a need for a technique for controlling the display of data related to a product or service in a search result when an explanatory text or an advertisement about the content of the product or service includes an inappropriate expression.

  The present invention solves the problems as described above, an information providing apparatus, an information providing method, a program suitable for presenting a user with a more appropriate search result while utilizing an existing search function, and An object is to provide an information recording medium.

An information providing apparatus according to the first aspect of the present invention provides:
Query accepting unit that accepts queries,
A storage unit that stores attribute information and contraindicated character strings in association with identification information to be searched, and stores user information for each user,
An acquisition unit for acquiring a search result including match information including identification information of a search target that satisfies the query;
A correction unit that corrects the search result based on whether or not the match information included in the search result satisfies a predetermined condition;
A presentation unit for presenting matching information included in the corrected search result;
The predetermined condition is:
(A) a contraindicated character string is stored in the storage unit in association with the identification information included in the match information, and the contraindicated character string is included in the query;
(B) It is satisfied when the attribute information stored in the storage unit in association with the identification information included in the match information does not match the user information stored in the storage unit for the user who has input the query. To be configured.

In the information providing apparatus of the present invention,
The acquisition unit may be configured to cause an external information search device to search for a search target based on the query and acquire the search result.

The information providing apparatus of the present invention
A search unit for searching for a search object based on the query;
The acquisition unit may be configured to acquire a search result searched by the search unit.

In the information providing apparatus of the present invention,
The match information further includes the rank of the searched search target,
The correction unit may be configured to correct the search result by changing the order of the match information included in the search result based on whether or not the predetermined condition is satisfied.

In the information providing apparatus of the present invention,
The correction unit may be configured to correct the search result by narrowing down the matching information included in the search result based on whether or not the predetermined condition is satisfied.

In the information providing apparatus of the present invention,
The storage unit further stores, for each user, a query that causes the identification information to be stored as searched or selected.
For each of the query and the identification information, the number of users stored in the storage unit as having been searched for the identification information based on the query, and the identification information selected for each user based on the query If the number of users stored in the storage unit as being a predetermined setting condition is satisfied, the character string included in the query is stored in the storage unit as a contraindicated character string for the identification information It can be constituted as follows.

In the information providing apparatus of the present invention,
The match information further includes the search target snippet,
For each piece of match information included in the search result, the correction unit performs the search based on a character string obtained by removing a character string included in the query from a character string of a snippet included in the match information. The result can be further modified.

The information providing method according to the second aspect of the present invention is executed by an information providing apparatus having a query reception unit, a storage unit, an acquisition unit, a correction unit, and a presentation unit,
The storage unit stores attribute information and contraindicated character strings in association with identification information to be searched, and stores user information for each user.
A query receiving step in which the query receiving unit receives an input of a query;
An acquisition step in which the acquisition unit acquires a search result including match information including identification information of a search target that satisfies the query;
A correction step in which the correction unit corrects the search result based on whether or not the match information included in the search result satisfies a predetermined condition;
The presenting unit includes a presenting step of presenting matching information included in the corrected search result,
The predetermined condition is:
(A) a contraindicated character string is stored in the storage unit in association with the identification information included in the match information, and the contraindicated character string is included in the query;
(B) It is satisfied when the attribute information stored in the storage unit in association with the identification information included in the match information does not match the user information stored in the storage unit for the user who has input the query. To be configured.

A program according to a third aspect of the present invention provides a computer,
Query accepting unit that accepts queries,
A storage unit that stores attribute information and contraindicated character strings in association with identification information to be searched, and stores user information for each user,
An acquisition unit for acquiring a search result including match information including identification information of a search target that satisfies the query;
A correction unit that corrects the search result based on whether or not the match information included in the search result satisfies a predetermined condition;
Function as a presentation unit for presenting the matching information included in the corrected search result,
The predetermined condition is:
(A) a contraindicated character string is stored in the storage unit in association with the identification information included in the match information, and the contraindicated character string is included in the query;
(B) It is satisfied when the attribute information stored in the storage unit in association with the identification information included in the match information does not match the user information stored in the storage unit for the user who has input the query. Configured to function.

A computer-readable information recording medium according to a fourth aspect of the present invention provides a computer,
Query accepting unit that accepts queries,
A storage unit that stores attribute information and contraindicated character strings in association with identification information to be searched, and stores user information for each user,
An acquisition unit for acquiring a search result including match information including identification information of a search target that satisfies the query;
A correction unit that corrects the search result based on whether or not the match information included in the search result satisfies a predetermined condition;
Function as a presentation unit for presenting the matching information included in the corrected search result,
The predetermined condition is:
(A) a contraindicated character string is stored in the storage unit in association with the identification information included in the match information, and the contraindicated character string is included in the query;
(B) It is satisfied when the attribute information stored in the storage unit in association with the identification information included in the match information does not match the user information stored in the storage unit for the user who has input the query. It is configured to record a program that functions as follows.

  That is, the program of the present invention can be recorded on a computer-readable information recording medium such as a compact disk, a flexible disk, a hard disk, a magneto-optical disk, a digital video disk, a magnetic tape, and a semiconductor memory.

  The above program can be distributed and sold via a computer communication network independently of the computer on which the program is executed. The information recording medium can be distributed and sold independently of the computer.

  According to the present invention, it is possible to provide an information providing apparatus, an information providing method, a program, and an information recording medium suitable for presenting more appropriate search results to a user while utilizing an existing search function. .

It is explanatory drawing which shows schematic structure of the information provision system which concerns on one Embodiment of this invention. It is explanatory drawing which shows schematic structure of the computer which implement | achieves the information provision apparatus which concerns on this embodiment by running a predetermined | prescribed program. It is explanatory drawing which shows schematic structure of the information provision apparatus which concerns on this embodiment. It is explanatory drawing which shows schematic structure of the information provision apparatus which concerns on this embodiment. It is a flowchart which shows the flow of control of the information provision process performed with the information provision apparatus which concerns on this embodiment. In a prior art, it is explanatory drawing which shows a mode that a terminal device shows a search result to a user. In this embodiment, it is explanatory drawing which shows a mode that a terminal device shows a search result to a user.

  Embodiments of the present invention will be described below. This embodiment is for explanation, and does not limit the scope of the present invention. Therefore, those skilled in the art can employ embodiments in which each or all of these elements are replaced with equivalent ones, and these embodiments are also included in the scope of the present invention.

(1. Information provision system)
FIG. 1 is an explanatory diagram showing a schematic configuration of the information providing system according to the present embodiment. Hereinafter, a description will be given with reference to FIG.

  In the information providing system 11, the information providing device 12 and the terminal device 14 are connected to be communicable via the Internet 16. Further, in the present embodiment, the information search device 18 is connected to the information providing device 12 via the Internet 16 so as to be communicable.

  Each of the information providing device 12, the terminal device 14, and the information search device 18 is realized by executing a program for performing a function for the application on a computer suitable for the specific application.

  Here, the information providing apparatus 12 realizes a database function for accumulating data and the like related to products and services, and a web server function for communication with the terminal device 14. In the present embodiment, an electronic commerce function that enables mail order sales of products, reservation of services, and the like is realized.

  A user who wants to examine various products and services receives information related to the products and services from the information providing device 12 using his / her terminal device 14.

  In addition, merchandise sellers and service providers who wish to register information related to merchandise and services in the information providing system 11 also use their terminal devices 14. A merchandise seller or a service provider registers data including various explanatory information such as an explanatory text and an advertising text regarding the product or service in the information providing apparatus 12 using the terminal device 14.

  In addition, the information search device 18 holds data registered in the information providing device 12 for search and performs preprocessing such as indexing, thereby enabling high-speed search based on the query.

  A general search engine searches an electronic document published in the Internet. The information search apparatus 18 can be realized by applying the function of the search engine according to the present embodiment to data registered in the information providing apparatus 12. Note that the information search device 18 may be realized using a database specialized for data registered in the information providing device 12.

  In addition, in this embodiment, the information providing apparatus 12 and the information searching apparatus 18 are realized by separate computers, but the information providing apparatus 12 and the information searching apparatus 18 may be realized on an integrated computer.

  A user, a merchandise seller, and a service provider use the browser of the terminal device 14 to communicate with the information providing device 12.

  Now, when registration of data related to a product or service is made from the product seller or service provider to the information providing device 12, the information providing device 12 assigns identification information to the registered product or service. Then, the identification information and the explanation information are associated with each other, and the information search device 18 is caused to perform preprocessing.

  The information search device 18 performs indexing to enable high-speed search in the preprocessing. In addition, it is good also as producing | generating previously the snippet showing the outline | summary or summary of description information of goods or a service in association with identification information. The snippet can also be generated according to a given query when executing a search.

  The user sends a query specifying a keyword related to a desired product or service to the information providing device 12 via the terminal device 14.

  Next, the information providing device 12 sends the search result acquired by appropriately performing the processing described later to the terminal device 14.

The search result includes matching information corresponding to each piece of information related to the searched product or service. Each match information includes the following information.
(A) Product or service identification information.
(B) Snippets for goods and services.
(C) Product or service ranking or score.

  When there are a plurality of products or services that match the query, there are also a plurality of matching information included in the search results. On the other hand, if there is no product or service that matches the query, the search result does not include matching information.

  Note that the rank or score may be expressed not by explicit information but by the order in which the match information is arranged in the search result. For example, of the match information arranged as a search result, the first match information has the highest score and ranks first, and the second match information has the second highest score and ranks second.

  Now, when the user selects any match information from the search result displayed on the screen of the terminal device 14, the selected match information is transmitted to the information providing device 12.

  Note that selection in the present embodiment refers to browsing of more detailed information on the product or service, application for purchase of the product or reservation for service, and the like.

  The information providing device 12 manages history information such as search history and selection history of products and services executed by each user in the past. That is, the information providing apparatus 12 stores the identification information of the products and services searched by the user and the identification information of the products and services selected by the user.

  In the information providing device 12, various personal information registered in advance by the user (for example, name, gender, age, telephone number, e-mail address, residence area, number of family members, etc.) and user identification given to the user in advance. Information is managed. Such information is called user information.

  Further, a merchandise seller or service provider can set information (for example, age, gender, single / couple / family, etc.) to which the product or service handled is appropriate. Such information is called attribute information.

  The conventional information providing device 12 acquires the search result searched by the external information search device 18 and transmits it to the user terminal device 14 in the display order of the acquired search result.

  In the present embodiment, the information providing apparatus 12 modifies the search result obtained by the information search apparatus 18 so that the existing information search apparatus 18 can be used as it is and the search result more suitable for the user can be provided. There are features.

  Hereinafter, the information providing apparatus 12 according to the present embodiment will be described in more detail.

(2. Information provision device)
The information providing apparatus 12 according to the present embodiment is realized by executing a predetermined program in a server computer.

  FIG. 2 is an explanatory diagram showing a schematic configuration of a computer that realizes the information providing apparatus 12 according to the present embodiment by executing a predetermined program. Hereinafter, a description will be given with reference to FIG.

  In the computer 101 according to the present embodiment, a CPU (Central Processing Unit) 102 reads a program recorded in the hard disk 13 and executes it by reading it into a RAM (Random Access Memory) 104 and controls a NIC (Network Interface Card) 105. Thus, the information providing apparatus 12 is realized.

  That is, the CPU 102 controls the overall operation of the computer 101, is connected to each component, and exchanges control signals and data signals.

  The hard disk 103 is a large-capacity external storage device, and records a program executed by the CPU 102 and data to be processed by the program.

  The RAM 104 is for temporarily storing data and programs to be processed by the CPU 102 and enabling processing and the like.

  The NIC 105 is for connecting the computer 101 to the Internet 16.

  In addition, the computer 101 has an input device 106 for an administrator of the information providing device 12 to make various inputs, and a display device 107 for displaying information from the information providing device 12 to the administrator. It is prepared.

  Note that the performance of each part of the computer 101 shown in this figure can be changed as appropriate, but the operation principle is that the CPU 101 executes various programs and controls each part to realize various devices. Absent. For example, if the terminal program is executed in the computer 101, the terminal device 14 is realized, and if the information search program is executed, the information search device 18 is realized.

  In addition, by executing the program for the information providing apparatus 12 and the program for the information searching apparatus 18 in parallel, the information providing apparatus 12 and the information searching apparatus 18 can be simultaneously executed by a single computer 101. It can also be realized.

  In addition, various mobile phones, smartphones, and portable terminals such as PDA (Personal Data Assistant) adopt a flash memory instead of the hard disk 103 or a communication interface to the cellular phone network instead of the NIC 15. However, the functional configuration is the same as that of the computer 11.

  3 and 4 are explanatory diagrams showing a schematic configuration of the information providing apparatus 12 according to the present embodiment. Hereinafter, a description will be given with reference to FIG.

  As shown in these drawings, the information providing apparatus 12 includes a query receiving unit 201, an acquiring unit 202, a correcting unit 203, and a presenting unit 204.

  Depending on the aspect, the storage unit 206 and the selection receiving unit 207 may be provided. In FIGS. 3 and 4, a configuration including these elements is illustrated.

  3 shows a configuration without the search unit 205, and FIG. 4 shows a configuration with the search unit 205.

  The query receiving unit 201 receives an input of a query transmitted from the terminal device 14 used by the user. Therefore, in the present embodiment, the NIC 105 or the like functions as the query reception unit 201 under the control of the CPU 102 of the computer 101.

  On the other hand, the acquisition unit 202 acquires a search result including identification information to be searched that satisfies the query and matching information including a snippet.

  In this embodiment, the NIC 105 of the computer 101 functions as the acquisition unit 202 under the control of the CPU 102.

  In the embodiment illustrated in FIG. 3, the acquisition unit 202 transmits the accepted query to the external information search device 18 and causes the external information search device 18 to execute a search. The acquisition unit 202 acquires a search result from the external information search device 18.

  In the embodiment shown in FIG. 4, the search unit 205 included in the information providing apparatus 12 has the same function as the external information search apparatus 18. Therefore, the search unit 205 performs a search inside the information providing apparatus 12 based on the query.

  In this case, in the computer 101, the CPU 102 accesses the hard disk 103 in which a database or the like is stored, and uses a RAM (Random Access Memory), the hard disk 103, or the like as an area for managing temporary information during processing. The search unit 205 is realized.

  The search result acquired by the acquisition unit 202 is temporarily held in the RAM.

  Next, the correction unit 203 corrects the search result.

  As a method of correcting the search results, methods such as filtering out inappropriate match information that should not be touched by the user's eyes as much as possible are removed from the search results, or lowering the rank of inappropriate match information. it can.

  Therefore, in the computer 101, the CPU 102 cooperates with the RAM 104, the hard disk 103, and the like, so that the correcting unit 203 is realized.

  Next, the presentation unit 204 presents match information included in the corrected search result.

  In this embodiment, the information providing apparatus 12 transmits the corrected search result to the terminal apparatus 14. The terminal device 14 receives the search result, and the matching information included in the received search result is presented on the screen of the terminal device 14.

  Therefore, in this embodiment, the NIC 105 functions as the presentation unit 204 by communicating with the terminal device 14 under the control of the CPU 102.

  Further, the selection receiving unit 207 receives an instruction to select the presented match information from the user.

  That is, the selection receiving unit 207 receives a request for browsing detailed information on products or services by a user who has received a search result, or a purchase request or reservation request for products or services. After accepting the selection instruction, normal mail order processing or the like is started.

  Therefore, in this embodiment, the NIC 105 functions as the selection reception unit 207 by communicating with the terminal device 14 under the control of the CPU 102.

In addition, the storage unit 206 stores the following information.
(A) A contraindicated character string for a product or service associated with product or service identification information. This is a so-called NG (No Good) word.
(B) Attribute information indicating the category of the product or service.
(C) User information indicating a user category or the like.

  These pieces of information are information that is not frequently updated.

  Of the information stored in the storage unit 206, the attribute information and the user information can be set by the merchandise seller, the service provider, or the user. On the other hand, the administrator of the information providing device 12 sets a contraindicated character string.

  Further, a method of setting a contraindicated character string for a product or service without making the user aware of it may be adopted using a known evaluation system widely used in SNS (Social Network System) or the like.

Furthermore, the following information is also stored in the storage unit 206.
(D) The identification information corresponding to the matching information included in the search result (before correction by the correction unit 203) with respect to the user's query is stored as the identification information for which the user has been searched. Note that if there are a large number of search results, it is unlikely that all match information included in the search results will be presented to the user, so it is preset in the match information included in the search results. Only the identification information corresponding to the matched information up to, for example, the top 100, may be configured to be stored as the searched identification information for the user.
(E) The identification information corresponding to the matching information selected by the user's selection instruction is stored as the identification information selected by the user. When a request for viewing detailed information on a product or service, a purchase request, or a reservation request is made, the identification information of the product or service is already selected.

  These pieces of information frequently change depending on user behavior.

  In the present embodiment, in the computer 101, the storage unit 206 is realized by configuring the product / service information database and the user information database with the hard disk 103 and the like under the control of the CPU 102.

  Note that the information (a), (b), and (c) and the information (d) and (e) are stored in different databases, for example, because they are stored in different triggers and settings. It is also possible to do. In this case, the plurality of databases implement the storage unit 206 as a whole.

  FIG. 5 is a flowchart showing a control flow of the information providing process executed by the information providing apparatus 12 according to the present embodiment. Hereinafter, a description will be given with reference to FIG.

  When the information providing process is started, the information providing apparatus 12 receives the query transmitted from the terminal apparatus 14 (step S301). By receiving the query, the query receiving unit 201 receives a query input.

  When the query is accepted, the acquisition unit 202 transmits the query to the external information search device 18 (step S302).

  Next, the information providing apparatus 12 receives the search result transmitted from the information search apparatus 18 (step S303). By receiving the search result, the acquisition unit 202 acquires the search result.

  Next, the correcting unit 203 determines whether or not the matching information included in the search result is appropriate (step S304). Various modes will be described later for determining whether or not it is appropriate.

  If it is determined that the matching information is appropriate (step S304; Yes), the process proceeds to step S306 as it is.

  On the other hand, when it is determined that the match information is not appropriate (step S304; No), the search result including the match information is corrected (step S305), and the process proceeds to step S306.

As a method of correcting the search result, there are the following methods.
(A) The matching information is deleted from the search result.
(B) The order in the search result is changed so that the order of the matching information is lowered.
(C) Lower the score of the match information so that the rank of the match information is lowered.

  Here, it is assumed that the determination result is either appropriate or not, but as described later, “appropriate degree” is calculated, and according to this degree, the score and rank of the match information You may comprise so that it may adjust.

  Further, when the order of matching information is indicated by the order in which the match information is arranged in the search result, the order can be corrected by changing the order in which the matching information is arranged in the search result.

  By configuring as described above, it is possible to change the rank and score so that the lower the appropriate degree of the target match information, that is, the lower the appropriate degree, the lower the rank of the match information. It becomes.

  In this way, it is determined whether or not the determination process for determining whether or not the match information is appropriate for all the match information (step S306). If it is determined that the process has been completed (step S306; Yes), the process proceeds to step S307. If it is determined that the process has not been completed (step S306; No), the process returns to step S304. In this way, by performing the process of determining whether or not all match information is appropriate, a search result to be presented to the user can be obtained in which match information including an inappropriate expression is corrected. .

  In the search results described above, information on products and services that should not be touched by the user as much as possible is deleted, or the display order is low. Therefore, the user's trust in the information providing system 11 is not impaired.

  In step S304 to step S306, the search result is corrected for each match information, but the search result may be corrected in a batch. For example, after changing the score for all the match information, the match information is deleted from the search result based on the score, or the rank of the match information in the search result is changed.

  Next, when the search result is obtained, the storage unit 206 stores the identification information corresponding to the matching information included in the search result, assuming that the user who transmitted the query has already been searched (step S308).

  That is, the identification information corresponding to the product or service included in the search result by the user is stored as a search history in association with the user identification information of the user.

  Next, the presentation unit 204 transmits the corrected search result to the terminal device 14 (step S309).

  The terminal device 14 that has received the corrected search result displays matching information included in the search result in the corrected order on the display means of the terminal device, for example, a browser.

  The match information included in the corrected search result includes link information (for example, URL (Universal Resource Locator)), and user operation (for example, mouse click or touch panel tap) for the link information. Based on this, a user's selection instruction for the matching information is transmitted from the terminal device 14 to the information providing device 12.

  On the other hand, the information providing apparatus 12 receives the selection instruction from the user transmitted from the terminal apparatus 14 (step S310). By receiving the selection instruction, the selection reception unit 207 receives the selection instruction.

  When the selection instruction is accepted, the storage unit 206 stores the identification information corresponding to the selected match information, assuming that the user who has transmitted the selection instruction has already been selected (step S311).

  That is, identification information corresponding to a product or service related to a detailed information browsing request, purchase request, or reservation request by a user is stored as a selection history in association with the user identification information of the user.

  Next, the information providing apparatus 12 executes response processing corresponding to the browsing request, purchase request, and reservation request related to the identification information specified in the selection instruction from the user by using the web server function and the electronic commerce function (step S312). Return to step S301.

  In the response process activated in step S312, provision of detailed information on products and services and application processing such as purchase and reservation are executed. These details are based on online mail order sales and online sales of existing products and services. The same as for reservations.

  As described above, in the present embodiment, the storage unit 206 is configured to store the user action history including the search history and the selection history. However, in the determination described later, the user action history is unnecessary. May be configured not to include the storage unit 206 and the history saving process.

  In the present embodiment, the storage unit 206 is configured to store products and services, seller and provider attributes, and user attributes. However, in the determination described below, products and services, sellers and offers are provided. If no user attribute or user attribute is required, the storage unit 206 and the attribute storage process may not be included.

  FIG. 6 is an explanatory diagram showing a display example in which the terminal device 14 presents the search result to the user in the prior art, and FIG. 7 is a display example in which the terminal device 14 presents the search result to the user in the present embodiment. It is explanatory drawing which shows. Hereinafter, description will be given with reference to these drawings.

  In the display examples shown in these figures, in the computer 101, the CPU 102 reads out and executes the browser program recorded in the hard disk 13 to the RAM 104, receives input from the user via the input device 106, and passes through the NIC 105. It is obtained by requesting various information from the information providing device 12 and displaying the obtained information on the display device 107.

  Hereinafter, an operation on the browser displayed on the screen 601 of the display device 107 and a process until the search result is displayed as shown in FIGS. 6 and 7 by the operation will be described.

  First, when the user inputs the URL of the information providing device 12 in the URL input field 602, an HTML (HyperText Markup Language) document is transmitted from the information providing device 12 to the terminal device 14.

  The HTML document is shaped based on the style sheet information and tag information specified in the HTML document and displayed in the content display area 603 in the browser screen 601.

  The HTML document transmitted from the information providing device 12 includes tag information for forming the query input field 604. When the user inputs a keyword about a desired product or service in the query input field 604, the query is transmitted from the terminal device 14 to the information providing device 14.

  In addition, in the present embodiment shown in FIG. 7, a search toolbar 605 prepared as a browser add-on or plug-in is prepared. A query input field 606 is also provided in the search toolbar 605. If the user directly inputs a keyword in the query input field 606 in the search toolbar 605 without waiting for the query input field 604 to be displayed in the content display area 603 by inputting the URL of the information providing device 12, the terminal The query is transmitted from the device 14 to the information providing device 12.

  In these drawings, the user is interested in a product or service targeted for the campaign in which the point grant ratio is 50 times, and the query input field 606 shows “50 times”. The keyword is entered.

  Then, the information providing apparatus 12 executes the information providing process shown in FIG. The information providing device 12 according to the present embodiment transmits an HTML document generated based on the corrected search result to the terminal device 14, but the information providing device according to the related art is configured by the information search device 18 or internal search. The HTML document is generated and transmitted to the terminal device 14 without correcting the search result acquired from the unit 205.

  The HTML document generated based on the search result includes tag information for forming the search result display field 607. In both FIGS. 6 and 7, the search result display field 607 includes a plurality of matching information. 608 is displayed. As described above, since the user inputs the keyword “50 times”, the match information 608 includes product and service identification information 609 that includes the keyword “50 times” in the explanation information such as an explanatory text and a promotional text. A snippet 610 is included.

  In this figure, in order to identify the individual match information 608 and the identification information 609 and snippets included in the match information, subscripts are added to the code.

  6 and 7, the identification information 609 is expressed by a link for browsing detailed information on products and services, and is underlined to indicate that selection is possible. When the user selects the link with a mouse or a keyboard, a selection instruction is transmitted from the terminal device 14 to the information providing device 12.

  Each snippet 610 includes the keyword “50 times” input by the user.

  Here, when the search result display field 607 shown in FIGS. 6 and 7 is compared, it can be seen that the displayed matching information 608 is slightly different.

  As shown in FIG. 6, the match information 608a, the match information 608b, the match information 608c, and the match information 608d are match information relating to the product A, the product B, the product C, and the product D, respectively.

  In the match information 608a, most of the snippet 610a is duplicated so that “50 times” occupies, but in the snippet 610b of the match information 608b, the snippet 610c of the match information 608c, “50 times” is used once to three times. In this display example, search results are displayed such that the higher the number of occurrences of the keyword in the snippet, the higher the ranking.

  On the other hand, in FIG. 7, the match information 608b, the match information 608c, and the match information 608d are displayed, but the match information 608a is not displayed. This is due to the determination method 1 described later, and because the snippet 610a contains almost no information unknown to the user, the match information 608a is determined to be inappropriate and deleted from the search result.

  Also, the snippet 610b of the match information 608b, the snippet 610c of the match information 608c, and the snippet 610d of the match information 608d are different from FIG. 6 and “50 times” is displayed only once for the first use place. After that, a process of replacing with an ellipsis is performed.

  Thus, in this embodiment, suitable matching information useful for the user who has input the query is presented with priority.

  Hereinafter, various aspects will be described as to whether or not the matching information is appropriate.

(3. Determination method 1)
The first determination method utilizes a query character string input by the user.

  When a user specifies a desired keyword and uses a general search engine, the user is presented with a snippet representing the summary and summary of the document in addition to the URL of the document in which the keyword appears as a search result. .

  In the present embodiment, in the aspect in which the information search device 18 generates a snippet representing a description of a product or service or a summary of an advertisement, the information is associated with each piece of matching information and transmitted to the information providing device 12.

  On the other hand, in an aspect in which the information providing device 12 manages the snippet itself, the information search device 18 transmits product or service identification information to the information providing device 12, and the information providing device 12 associates the identification information with the snippet. To configure the match information.

  This snippet is important information for the user to consider matching information. In most cases, the keyword character string included in the query specified by the user appears in the snippet. However, since the keyword character string is specified by the user, Is known.

  Therefore, it can be considered that the character string included in the processed snippet obtained by removing the keyword character string from the snippet is new and useful information unknown to the user.

  As described above, in this determination method, the character string included in the processed snippet obtained by removing the character string included in the query from the snippet, that is, the character string obtained by removing the character string included in the query from the snippet is used. Thus, it is determined whether or not the match information is appropriate.

  In general, match information with a large amount of information in a character string included in a processed snippet is considered to be more useful and appropriate for the user than match information with a small amount of information. If the amount of information in the character string included in the snippet is extremely small, the matching information is not useful for the user and is considered inappropriate.

  For example, consider a case in which the present embodiment is applied to an electronic commerce system in which points are accumulated when purchasing goods or services. Assume that a user who wants to search for a product or service related to a campaign in which the point grant ratio is 50 times specifies "50 times" as a keyword. On the other hand, the seller of the product or the provider of the service, for example, “50 times 50 times 50 times 50 times 50 times 50 times 50 times 50!” Suppose you have created a promotional text that uses "50x" in duplicate.

  Then, even in the snippet generated from the advertisement, “50 times” is used redundantly, such as “50 times 50 times 50 times 50 times 50 times 50 times 50 times!”.

  Since the information retrieval device 18 includes a large number of keywords “50 times” in the promotional text, the information retrieval device 18 places the product or the service at the top of the retrieval result. However, the snippet to be presented is merely a list of specific keywords, and there is little useful information for the user.

  In this example, the keyword “50 times” is removed from the snippet “50 times 50 times 50 times 50 times 50 times 50 times 50 times 50 times!”. Then, the processed snippet has only one character “!”.

  In this example, the amount of useful information related to the product or the service is estimated by the processed snippet “!”.

  Although it is a method for estimating the amount of information, the simplest method is to determine that “the degree of inappropriateness” is higher as the character string included in the processed snippet is shorter.

  As in the above example, if a product seller or service provider creates an explanatory text or promotional text that only uses a keyword that a user is likely to use for a search, the keyword is also included in the snippet. However, if the keyword is specified in the query, if the keyword is included in the query specified by the user as a result of the above processing, it will be included in the processed snippet. The string that is written is very short.

  For this reason, the match information corresponding to the data related to the product or service using the keyword duplication type explanatory text or advertisement is determined to be inappropriate and the display order of the match information is changed. There are fewer opportunities to touch

  In addition, as a method for more accurately estimating the information amount of the character string included in the processed snippet and determining whether the matching information is appropriate, an appropriate compression algorithm such as a sliding dictionary method or arithmetic code compression is used. There is a method of compressing a character string included in a processed snippet by a method or the like.

  In this determination method, the greater the number of bits obtained as a result of compressing the character string included in the processed snippet, the higher the degree of appropriateness of the matching information corresponding to the snippet, and the smaller the number of bits, the more appropriate It can be determined that the degree is low.

  In this determination method, since the appropriateness is obtained by a numerical value, when a score is assigned for each match information, the score can be corrected by these numerical values. The correction unit 203 generates a corrected search result by correcting the rank of the match information based on the corrected score.

  On the other hand, it may be configured to determine whether or not the matching information corresponding to the appropriateness is appropriate by comparing the obtained appropriateness with a preset threshold.

  The character string that the user inputs as a query is not necessarily predictable by the administrator of the information providing apparatus 12. This determination method has one feature in that it is possible to remove inappropriate matching information or change the order without managing so-called NG words or the like by the information providing apparatus 12 at all.

  When presenting the match information to the user, a snippet before processing may be presented, or a snippet after processing may be presented. In addition to the processing for determining the appropriateness, in the snippet before processing, the portion where the keyword specified by the user first appears is not deleted, and the second and subsequent appearances are all deleted or predetermined abbreviation characters, etc. It is good also as showing the user the snippet after the change after performing the change which replaces to.

(4. Determination method 2)
This determination method determines whether or not it is appropriate using a history of user behavior and contraindicated character strings assigned to products, services, product sellers, and service providers.

  Merchandise sellers and service providers often set character strings that do not fit in the description or advertising text of the merchandise or service because they try to increase the number of users.

  For example, for a hotel accommodation service in a downtown area, the character string “quiet” is not appropriate as an explanatory text. On the other hand, the character string “quiet” is considered appropriate as an explanatory text for the lodging service of a remote pension.

  Therefore, such inappropriate character strings are set in the storage unit 206 for each product or service, or for each product seller or service provider, based on feedback from the user or a check by the administrator of the information providing device 12. . This character string is called a contraindicated character string.

  Obscene, obscene words and words that are against public order and morals are often adopted as NG words in search engines.

  However, with this judgment method, words alone are neither obscene, obscene, nor violating public order and morals, and are appropriate for a certain product or service, but not appropriate for that product or service. It is characterized in that ambiguous keywords can be adopted as contraindicated character strings.

Now, the simplest judgment method is
Condition (a) “Contains contraindicated character strings stored in the storage unit 206 in association with identification information specified in the match information”
This is a method of determining that it is not appropriate when This method can be thought of as applying the NG word technology more finely for each product or service.

In addition to this,
Condition (b) “The identification information specified in the match information is stored in the storage unit 206 as having been searched by the user”
Condition (c) “identification information specified as match information is not stored in the storage unit 206 as being selected by the user”
A method may be employed in which it is determined that the three conditions are not appropriate when all three conditions are satisfied.

  Conditions (b) and (c) are conditions that are satisfied for the matching information that has been presented to the user in the past but the user has not shown interest.

  This is because it is considered that it is more useful for the user to control the display order and the display itself for products and services that contain such matching information and that contain unsuitable keywords in the description.

  Note that this determination method prevents the product or service from being included in the search result even if a search is performed using an inappropriate keyword. Therefore, even if the merchandise seller or service provider deletes the contraindicated character string from the explanatory text or the promotional text, the administrator of the information providing apparatus 12 does not need any special work. This is because when a contraindicated character string is deleted, the product or service is not included in the search result even for a query including the contraindicated character string.

  In the search for all past users, for each keyword included in the query, whether or not the conditions (b) and (c) are satisfied is stored as statistical information for each matching information. Also good. That is, the number of users B for which the condition (b) is satisfied and the number of users C for which the condition (c) is satisfied are tracked for certain matching information searched with a certain keyword.

  If a search is performed by a large number of users and B is equal to or larger than a predetermined number of samples and is sufficiently large, but the ratio of C to B is equal to or smaller than a predetermined extremely small threshold, the keyword is , It can be estimated that the matching information is not appropriate. The predetermined number of samples and the extremely small threshold can be appropriately set according to the application target.

  As the predetermined number of samples, a statistically significant search frequency constant (for example, 100, 500, 1000, etc.) can be employed. Further, when setting a contraindicated character string by periodically estimating whether or not a keyword is appropriate, such as every other month, a condition ( The number of users satisfying b) is aggregated and the average number of users satisfying the condition (b) for each period is averaged, and a positive constant less than 1 (for example, 0.1, 0.3, 0.5, etc.) ) May be adopted as B in the next period. In addition, the average of these and the numerical value on the smaller side of these can be adopted as B in the next period.

  As the extremely small threshold, a positive constant less than 1 (for example, 0.001, 0.0001, 0.0001, or 0) can be used. In addition, as described above, when estimating whether or not a keyword is appropriate and setting a contraindicated character string, the following method may be employed. That is, for the identification information stored in the storage unit 206 for each period, the number of users satisfying the condition (c) is totaled and an average of these is taken for each period. A value obtained by multiplying the average by a positive constant less than 1 (for example, 0.1, 0.01, 0.001, or 0) is adopted as C in the next period. In addition, the average of the above methods and the smaller numerical value of these can be adopted as C in the next period.

  By using such an estimation result, it is possible to appropriately update the contraindicated character string information in the storage unit 206 based on the user's behavior history.

(5. Determination method 3)
Merchandise sellers and service providers sometimes set attribute information that is not suitable for the merchandise or service because they try to increase the number of users.

  For example, the “family-friendly” attribute is not appropriate for hotel accommodation services that have only a single room.

Therefore, in the determination method 3, in place of the conditions (b) and (c) of the determination method 2,
Condition (d) “The attribute information of the data stored in the storage unit 206 in association with the identification information specified in the match information does not match the attribute information of the user stored in the storage unit 206 in association with the user. "
Is adopted.

  If the condition (d) is adopted, for example, a situation where a family-friendly hotel is introduced to a single person can be prevented.

  Note that, for example, a technique disclosed in Patent Literature 2 can be employed to determine a match between user attribute information related to a user and data attribute information related to a product or service.

(6. Determination method 4)
The above determination methods 1 to 3 can be appropriately combined. For example, when all of the determination methods 1 to 3 are applied and any one of these conditions is satisfied, the order of matching information is lowered or the presentation is stopped.

  Moreover, since the determination of the condition (a) is common in the determination method 2 and the determination method 3, the calculation process can be speeded up by reusing the determination result.

(7. Other aspects)
In the above aspect, when searching for a search target such as a product or service in the electronic commerce system for the product or service, if the description information describing the content of the product or service includes an inappropriate expression, It controls the display order and the availability of display when presenting products and services to the user.

  In the present embodiment, the determination method 1 described above is applied to a wider search system, and the terminal device 14 functions as an information providing device.

  The search target in the present embodiment is not data relating to products or services, but is an electronic document published in the Internet 16.

  The information search device 18 functions as a so-called search engine. That is, the information search device 18 periodically crawls documents published in the Internet 16 and holds various document data such as keywords included in the document, URL of the document, and cache of the document.

  When a user inputs a desired keyword from the query input field 604 or the query input field 606 for the information search device 18 using the terminal device 14, the keyword is transmitted to the information search device 18 via the Internet 16. .

  The information retrieval device 18 retrieves a document including the keyword transmitted from the terminal device 14 from the document data held by itself, and a portion where the keyword appears from the document cache obtained as a result of the retrieval and the text before and after the portion. Generate a snippet that extracts. In the search, the documents are ranked.

  Then, the information search device 18 creates an HTML document in which the URL of the document and the snippet of the document are paired and the pair is arranged in the order of the document. The HTML document is called a structured document, and character strings included in the document are structured by various tags.

  In an HTML document, by enclosing the URL and snippet of a document with predetermined tags, it is clearly indicated that the information is related to one document, and the order of the documents is expressed by arranging the information enclosed in the tags in order. .

  The HTML document generated by this processing corresponds to the search result. Further, the URL and snippet information of the document surrounded by the tags in the HTML document correspond to the matching information.

  Thereafter, the information search device 18 transmits the generated HTML document to the terminal device 14.

  The terminal device 14 that has received the HTML document formats and displays the HTML document on the display screen of the browser.

  Conventionally, the browser of the terminal device 14 formats the HTML document transmitted from the information search device 18 as it is and displays it on the display screen of the browser.

  In the present embodiment, the browser of the terminal device 14 further processes the HTML document obtained from the information search device 18.

  That is, when the browser of the terminal device 14 obtains an HTML document as a search result, the browser analyzes the structure and sequentially obtains matching information including a URL and a snippet of a document surrounded by predetermined tags.

  Then, for each acquired match information, a character string obtained by removing the keyword used in the search from the snippet is obtained, and the length of the obtained character string and the obtained character string are determined according to a predetermined compression algorithm. Whether or not the matching information is appropriate is determined from the compression rate when compressed in step (b).

  If the match information is not appropriate, the portion related to the inappropriate match information is deleted from the HTML document, or the portion related to the inappropriate match information in the HTML document is It moves to. That is, the HTML document is dynamically corrected in the browser of the terminal device 14.

  When such processing is performed and the correction of the HTML document is completed, the corrected HTML document is displayed on the display screen of the browser of the terminal device 14.

  The HTML document may be modified in parallel while displaying the HTML document on the browser display screen in the terminal device 14, or after all the HTML document modification is completed, the HTML document is displayed on the display screen. May be displayed.

  Thus, in the present embodiment, the search result obtained from the existing search engine realized by the external information search device 18 is dynamically corrected by the browser of the terminal device 14.

  For existing browsers, such a dynamic correction function can be added as a plug-in or add-on. Plug-in and add-on programs are described in a script language that operates in a browser, and the above processing is realized by using a dynamic correction function of an HTML document based on DOM (Document Object Model).

  According to the present embodiment, when an existing search engine is used from the browser of the terminal device 14, for example, a display of a search result of a document that seems to be of low value to the user, such as a specific keyword being used in duplicate, is used. It becomes possible to control availability and display order.

  According to the present invention, it is possible to provide an information providing apparatus, an information providing method, a program, and an information recording medium suitable for presenting more appropriate search results to a user while utilizing an existing search function. .

11 Information Providing System 12 Information Providing Device 14 Terminal Device 16 Internet 18 Information Retrieval Device 101 Computer 102 CPU
103 Hard disk 104 RAM
105 NIC
DESCRIPTION OF SYMBOLS 106 Input device 107 Display apparatus 201 Query reception part 202 Acquisition part 203 Correction part 204 Presentation part 205 Search part 206 Storage part 207 Selection reception part 601 Screen 602 URL input field 603 Content display area 604 Query input field 605 Search tool bar 606 Query input field 607 Search result display field 608 Match information 609 Identification information 610 Snippet

Claims (10)

Query accepting unit that accepts queries,
A storage unit that stores attribute information and contraindicated character strings in association with identification information to be searched, and stores user information for each user,
An acquisition unit for acquiring a search result including match information including identification information of a search target that satisfies the query;
A correction unit that corrects the search result based on whether or not the match information included in the search result satisfies a predetermined condition;
A presentation unit for presenting matching information included in the corrected search result,
The predetermined condition is:
(A) a contraindicated character string is stored in the storage unit in association with the identification information included in the match information, and the contraindicated character string is included in the query;
(B) It is satisfied when the attribute information stored in the storage unit in association with the identification information included in the match information does not match the user information stored in the storage unit for the user who has input the query. An information providing apparatus characterized by that. The information providing device according to claim 1,
The information providing device, wherein the acquisition unit causes an external information search device to search for a search target based on the query and acquires the search result. The information providing device according to claim 1,
A search unit for searching for a search object based on the query;
The information providing device, wherein the acquisition unit acquires a search result searched by the search unit. The information providing device according to any one of claims 1 to 3,
The match information further includes the rank of the searched search target,
The information providing apparatus, wherein the correction unit corrects the search result by changing a rank of the matching information included in the search result based on whether or not the predetermined condition is satisfied. The information providing device according to any one of claims 1 to 3,
The said correction part corrects the said search result by narrowing down the matching information contained in the said search result based on whether the said predetermined conditions are satisfy | filled. The information provision apparatus characterized by the above-mentioned. The information providing device according to any one of claims 1 to 5,
The storage unit further stores, for each user, a query that causes the identification information to be stored as searched or selected.
For each of the query and the identification information, the number of users stored in the storage unit as having been searched for the identification information based on the query, and the identification information selected for each user based on the query If the number of users stored in the storage unit as being a predetermined setting condition is satisfied, the character string included in the query is stored in the storage unit as a contraindicated character string for the identification information An information providing apparatus characterized by that. The information providing device according to any one of claims 1 to 6,
The match information further includes the search target snippet,
For each piece of match information included in the search result, the correction unit performs the search based on a character string obtained by removing a character string included in the query from a character string of a snippet included in the match information. An information providing apparatus characterized by further correcting the result. An information providing method executed by an information providing apparatus having a query receiving unit, a storage unit, an acquiring unit, a correcting unit, and a presenting unit,
The storage unit stores attribute information and contraindicated character strings in association with identification information to be searched, and stores user information for each user.
A query receiving step in which the query receiving unit receives an input of a query;
An acquisition step in which the acquisition unit acquires a search result including match information including identification information of a search target that satisfies the query;
A correction step in which the correction unit corrects the search result based on whether or not the match information included in the search result satisfies a predetermined condition;
The presenting unit includes a presenting step of presenting matching information included in the corrected search result,
The predetermined condition is:
(A) a contraindicated character string is stored in the storage unit in association with the identification information included in the match information, and the contraindicated character string is included in the query;
(B) It is satisfied when the attribute information stored in the storage unit in association with the identification information included in the match information does not match the user information stored in the storage unit for the user who has input the query. Information providing method characterized by Computer
Query accepting unit that accepts queries,
A storage unit that stores attribute information and contraindicated character strings in association with identification information to be searched, and stores user information for each user,
An acquisition unit for acquiring a search result including match information including identification information of a search target that satisfies the query;
A correction unit that corrects the search result based on whether or not the match information included in the search result satisfies a predetermined condition;
Function as a presentation unit for presenting the matching information included in the corrected search result,
The predetermined condition is:
(A) a contraindicated character string is stored in the storage unit in association with the identification information included in the match information, and the contraindicated character string is included in the query;
(B) It is satisfied when the attribute information stored in the storage unit in association with the identification information included in the match information does not match the user information stored in the storage unit for the user who has input the query. A program characterized by functioning as described above. Computer
Query accepting unit that accepts queries,
A storage unit that stores attribute information and contraindicated character strings in association with identification information to be searched, and stores user information for each user,
An acquisition unit for acquiring a search result including match information including identification information of a search target that satisfies the query;
A correction unit that corrects the search result based on whether or not the match information included in the search result satisfies a predetermined condition;
Function as a presentation unit for presenting the matching information included in the corrected search result,
The predetermined condition is:
(A) a contraindicated character string is stored in the storage unit in association with the identification information included in the match information, and the contraindicated character string is included in the query;
(B) It is satisfied when the attribute information stored in the storage unit in association with the identification information included in the match information does not match the user information stored in the storage unit for the user who has input the query. A computer-readable information recording medium having a program recorded thereon, which is made to function as described above.

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