JP2010170228A - Data processing system, and store server device, storefront storage rack, sales processor and image display device therefor, and computer program and data processing method therefor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a data processing system wherein purchase of a storefront sales commodity such as a cigarette pack occasionally disposed in a check-out counter salesclerk space not easy to be accessed by a general user is made to be easy and rapid and wherein a user action history in that case can be data-collected and analyzed. <P>SOLUTION: A plurality of kinds of the storefront sales commodities are made to be image-displayed on a display panel 401 of the check-out counter salesclerk space, the storefront sales commodity or the like image-displayed correspondingly to user input operation of a user mobile terminal 100 is made to be freely selected, and it is recorded as a user action history YMR and is collected. Accordingly, the storefront sales commodity or the like image-displayed on the display panel 401 can be freely selected by the user input operation of the user mobile terminal 100 of the user oneself. Even data collection of the user action history YMR not allowing collection by only general sales history data can be performed. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a data processing system used in a supply chain store that sells over-the-counter products to general users, its store server device, store front rack, sales processing device, image display device, computer program, and data processing method therefor .

  Currently, user portable terminals such as so-called mobile phones and PDAs (Personal Digital Assistance) are widely used by many general users. Such user portable terminals are becoming increasingly sophisticated and multifunctional, and for example, those that can perform the transaction settlement processing by functioning like a so-called credit card or holding so-called electronic money. is there.

  At present, various over-the-counter products are displayed and sold in so-called fixtures and product inventory racks at supply chain stores such as so-called convenience stores. Furthermore, in the supply chain stores as described above, sales processing devices called so-called POS (Point Of Sales) terminals and electronic cash registers are installed.

  This sales processing device generates sales history data by performing a sales settlement process with the product ID data to which the over-the-counter sales product is assigned. More specifically, a general sales processing apparatus has a keyboard unit and a barcode reader.

  On the other hand, a JAN (Japanese Article Number) code, which is product ID data, is written as a barcode image and a sequence text on the over-the-counter products. Thus, the barcode image is optically read by a barcode reader, or the numerical value text is input to the keyboard unit, whereby the product ID data is input to the sales processing device and processed for sale / settlement.

  In general supply chain stores, furniture and product inventory racks are installed in so-called product sales floors, and sales processing devices are installed in so-called cashier clerk spaces. Therefore, a general user obtains a desired storefront sale product from a fixture or a product inventory rack and transfers it to a cashier clerk space.

  However, for example, a cigarette pack or the like is often not stored in the product storage rack in the user movement space of the convenience store, but is stored in the product storage rack behind the cashier clerk space.

  In such a case, in order for a general user to purchase a desired cigarette pack, it is necessary to verbally transmit the name to the store worker and obtain it from the product storage rack. However, this is complicated for both general users and store workers.

  In view of this, a two-screen input POS system has been proposed in which a customer-side display is provided with a touch panel and products can be input simultaneously from the customer-side display and the operator-side display.

  The POS system is equipped with an operator-side display (with touch panel) and customer-side display (with touch panel), and there are multiple types of products that customers who handle at convenience stores orally order to the operator. (Example: Oden) When an order is placed, search for the product belonging to it, and using the means to display the menu of the product on the touch panel of the customer side display and the touch panel of the operator side display, the sales input work performed on the operator side In parallel with this, the customer himself selects a product (touch input) from the customer side display (see, for example, Patent Document 1).

  It should be noted that JAN (Japanese Article Number) code, which is product ID data, is stored in the bar code image and the number string text for the over-the-counter products. Thus, the barcode image is optically read by a barcode reader, or the numerical value text is input to the keyboard unit, whereby the product ID data is input to the sales processing device and processed for sale / settlement.

  Then, in the so-called POS system, sales history data is generated and collected every time an over-the-counter sales product is sold and settled as described above. For this reason, for example, effective planning of a sales strategy can be realized by analyzing a huge amount of sales history data collected from a plurality of supply chain stores.

  For example, there is a proposal for a data processing system that enables integrated analysis of sales history data at various retail stores that are not related to each other. In the data processing system, customer identification data of general customers who purchase products for sale is transmitted from the store terminal device to the data processing device together with the sales history data, and the data is managed. This data processing device is common to a plurality of customer identification data. A correlation pattern of a plurality of sales history data is detected.

  For this reason, it is detected that a general customer who purchases a certain sales product A is highly likely to purchase another sales product B. Since customer identification data can be issued regardless of personal data that can personally identify general customers, leakage of personal data can be reliably prevented, and general customers can actively use customer identification data. (For example, refer to Patent Document 2).

  In addition, by obtaining information on customers who are likely to purchase the target product and contacting all of the customers who have obtained information from dealers who can easily purchase the product, it is possible to promote the sales of the product. There is also a proposal for a data processing system.

  The data processing system includes customer information storage means for storing customer information including a customer's name, address and purchase target product, dealer information storage means for storing information including the name and address of a merchandise dealer, Dealer designation means for selecting a dealer that matches a predetermined condition based on the information stored in the information storage means and the information stored in the customer information storage means and designating the selected dealer as a dealer in contact with the customer And customer information distribution means for distributing the customer information to the designated store (see, for example, Patent Document 3).

  Furthermore, there is a proposal for a data processing system that makes it easy to compare sales conditions at a plurality of dealers and provides more detailed product information on a web page. In this data processing system, the personal information of the user who performed the information search is collected, stored, and searched.

  That is, the above-described data processing system stores, for each product, store information that stores information about each store that sells the product and includes predetermined information related to the sale of the product at each store. Store information, store information search means for searching for the store information, and store information output for outputting information of each store selling the product in the order of stores matching the search condition to the search request source node Processing for receiving the input of personal information of the person who made the search request and sending out the detailed product information and ID when the means and a signal for requesting the shipment of the detailed product information of the product are input. (See, for example, Patent Document 4).

JP 2001-338345 A Japanese Patent Laid-Open No. 2002-190066 JP 2001-344496 A JP 2002-092449 A

  However, nowadays, there are a wide variety of products, and the above-mentioned over-the-counter products such as cigarette packs are no exception. For this reason, the types of over-the-counter merchandise such as cigarette packs are frequently increasing, and the number of merchandise accommodation positions in the over-the-counter racks is correspondingly increased.

  In addition, since new products are frequently added to the over-the-counter sales products as described above, the position of the over-the-counter sales products accommodated in the product accommodation position of the over-the-counter storage rack is also frequently changed. On the other hand, in a supply chain store such as a so-called convenience store, the store worker is often a part-time worker who changes every day.

  For this reason, it is very difficult for a store worker such as a part-time job to immediately find a store sales product desired by a general user from a huge product storage position of today's huge store storage rack.

  In particular, over-the-counter products such as cigarette packs are diversifying under common brands such as “XX”, “XX Light”, and “XXX Menthol”. Of course, such a cigarette pack has a similar front image of a product called a face image.

  For this reason, although a general user desires “XX light”, a store worker frequently makes a mistake with “XX menthol”. If such a thing happens frequently, even if store sales goods are stored in the store storage rack, a general user will be greatly waited, and the store worker will be forced to perform complicated work.

  On the other hand, it is troublesome for other general users that one general user occupies a store worker for the above-described work. For this reason, there is a demand for general users to select and settle a desired over-the-counter product with ease.

  Further, as described above, in the conventional POS system, the sales history data of the over-the-counter products is recorded and collected, so that the general user's behavior is estimated and used for the planning of the sales strategy.

  However, there is a limit to data mining based on the sales history data of over-the-counter sales products, and for example, data of general user actions that are abandoned while trying to purchase over-the-counter sales products cannot be collected.

  Further, even when an over-the-counter product is sold and sales history data is generated, it is not possible to collect data on the over-the-counter product that is compared with the over-the-counter product. Furthermore, as a result of the examination, it is not possible to collect data such as whether the general user has purchased the over-the-counter product.

  For this reason, the planning of sales strategies by data mining of general users using sales history data of over-the-counter sales products has reached its limit, and there is a demand for data collection that reflects the actions of general users.

  The present invention has been made in view of the above-described problems, and provides a data processing system capable of collecting data up to the behavior of a general user who abandoned halfway through purchase of an over-the-counter product.

  The data processing system according to the present invention is a user portable terminal possessed by a general user having a sales processing device that is individually installed in a plurality of supply chain stores and that performs sales settlement processing of various over-the-counter sales products using product ID data. Is a data processing system that communicates wirelessly with a storefront storage rack that is installed in a cashier clerk space of a supply chain store and stores storefront sales products that are acquired by store workers at the request of general users for each product storage location. A storage unit that stores at least store-stored products stored in the store rack, an image display device that is installed in the cashier clerk space, and a display image is visually recognized by a general user, and is stored in the store rack Product display unit that displays images of multiple types of over-the-counter sales products on an image display device, and a user of a user portable terminal At least wireless communication between the product selection unit for freely selecting the over-the-counter products displayed on the image display device corresponding to the force operation and the image display device of the user portable terminal by the user input operation of one general user It has a history recording unit that records from start to selection of over-the-counter merchandise as one user behavior history, and a record collection unit that collects data of user behavior histories arbitrarily recorded at a plurality of supply chain stores.

  Therefore, in the data processing system of the present invention, the storefront rack that is installed in the cashier clerk space of the supply chain store stores the storefront sales products acquired by the store workers at the request of general users in a manner that can be acquired for each product storage position. The storage unit stores at least the over-the-counter sales products stored in the in-store storage rack. An image display device whose display image is visually recognized by a general user is installed in the cashier clerk space, and the image display device displays an image of a plurality of types of over-the-counter products that are stored in the store storage rack. In response to a user input operation of the user portable terminal, the product selection unit freely selects an over-the-counter product displayed on the image display device. However, the history recording unit records at least from the start of the wireless communication with the image display device of the user portable terminal by the user input operation of one general user to the selection of the over-the-counter sales product as one user action history. Then, the record collection unit collects data of user behavior histories arbitrarily recorded at a plurality of supply chain stores. For this reason, the general user can freely select the over-the-counter merchandise displayed on the image display device by the user input operation of his / her user portable terminal. In addition, data is collected up to user behavior history that is impossible only with general sales history data.

  In the data processing system as described above, the history recording unit also records the up / down / left / right movement paths in the process of selecting the over-the-counter products displayed on the image display device of the user portable terminal in the user action history. Also good.

  In the data processing system as described above, the recording / collecting unit may collect data by associating the movement route in the image display device recorded in the user behavior history with display images of a plurality of types of over-the-counter merchandise. .

  Further, in the data processing system as described above, the storage unit stores storage correspondence relationships between a plurality of types of storefront sales products and a plurality of product storage positions in the storefront storage rack, and the product display unit is stored. A plurality of types of over-the-counter sales products may be displayed on the image display device in correspondence with the product storage position depending on the storage correspondence relationship.

  Further, in the data processing system as described above, it further includes a product confirmation unit for confirming the over-the-counter sales product selected by the image display device in response to the user input operation of the user portable terminal, The confirmation of over-the-counter sales products may also be recorded in the user behavior history.

  In the data processing system as described above, the product confirmation unit accepts cancellation of confirmation of over-the-counter sales products in response to a user input operation of the user portable terminal, and the history recording unit also accepts cancellation of confirmation in the user behavior history. It may be recorded.

  Further, the data processing system as described above further includes a settlement control unit that executes a settlement settlement process for the determined over-the-counter product, and the history recording unit records the trading settlement process in the user behavior history as well. Good.

  Further, in the data processing system as described above, the settlement control unit executes a transaction settlement process for the over-the-counter sales product formed and determined in the user portable terminal, and the user portable terminal performs the completed transaction settlement process. You may further have a payment transmission part which notifies to a history recording part.

  Further, in the data processing system as described above, a sales processing device for executing the transaction settlement processing for various over-the-counter sales products is installed in the cashier clerk space, and the settlement control unit is confirmed by wireless communication with the sales processing device. The purchase / settlement process for the over-the-counter merchandise may be executed, and the history recording unit may record the trade / settlement process completed by the sales processing apparatus in the user behavior history.

  Further, in the data processing system as described above, a sales processing device that executes the transaction settlement processing of various over-the-counter sales products is installed in the cashier clerk space, and the settlement control unit is formed in the sales processing device and is an image. The transaction settlement processing for the over-the-counter merchandise determined by the display device may be executed, and the history recording unit may also record the transaction settlement processing completed by the sales processing device in the user behavior history.

  Further, in the data processing system as described above, the user portable terminal selects the vertical / horizontal operation unit that accepts user input operations in the up / down / left / right directions, and the selection of the over-the-counter sales products that are displayed as images corresponding to the user input operations of the vertical / horizontal operation unit A selection transmission unit that wirelessly transmits a selection movement signal that moves the part up, down, left, and right to the image display device, a confirmation operation unit that accepts a user input operation to confirm the selected over-the-counter sales product, and a user input operation of the confirmation operation unit And a confirmation transmitting unit that wirelessly transmits a commodity confirmation signal for confirming the over-the-counter sales commodity selected corresponding to the image display device.

  In the data processing system as described above, the product display unit arranges a plurality of types of over-the-counter sales products vertically and horizontally to display an image on the image display device, and the product selection unit selects the wireless reception from the user portable terminal. The over-the-counter product displayed on the image display device is selected by the movement signal, and the product confirmation unit determines the over-the-counter product selected by the image display device by the product confirmation signal wirelessly received from the user portable terminal. Also good.

  Further, in the data processing system as described above, an infrared communication unit that wirelessly communicates with the user portable terminal and the image display device by infrared is mounted, and a product selection unit and a product determination unit are formed in the image display device. Infrared communication may be performed with the user portable terminal.

  In the data processing system as described above, an advertisement storage unit that stores advertisement image data of related over-the-counter sales products together with at least a part of a plurality of types of over-the-counter sales products, and the determined over-the-counter sales products are stored. You may further have the advertisement selection part which selects advertisement image data, and the advertisement display part which makes the image display device display and output the selected advertisement image data with the decided store sales product.

  The data processing system as described above may further include a storage notification unit that outputs the notification of the commodity storage position of the over-the-counter sales product that is formed and determined in the store front rack.

  In the data processing system as described above, the sales processing device generates sales history data corresponding to the over-the-counter merchandise transaction settlement processing, and is installed in the store backyard of the supply chain store. A store server device that acquires history data may be further included, and the store server device may include at least a part of an accommodation storage unit, a product display unit, a product selection unit, and a history recording unit.

  In the data processing system as described above, the storefront storage rack may include at least a part of an accommodation storage unit, a product display unit, a product selection unit, and a history recording unit.

  In the data processing system as described above, the sales processing device may include at least a part of an accommodation storage unit, a product display unit, a product selection unit, and a history recording unit.

  In the data processing system as described above, the image processing apparatus further includes an image display device installed at a position visually recognized by a general user in the vicinity of the sales processing device in the cashier clerk space. And a product display unit, a product selection unit, and a history recording unit, and an image display device.

  The store server device of the present invention is the store server device of the data processing system of the present invention, and includes at least a part of an accommodation storage unit, a product display unit, a product selection unit, and a history recording unit.

  The storefront storage rack of the present invention is a storefront storage rack of the data processing system of the present invention, and includes at least a part of an storage unit, a product display unit, a product selection unit, and a history recording unit.

  The sales processing device of the present invention is a sales processing device of the data processing system of the present invention, and includes at least a part of an accommodation storage unit, a product display unit, a product selection unit, and a history recording unit.

  The image display device of the present invention is an image display device of the data processing system of the present invention, and includes an accommodation storage unit, a product display unit, a product selection unit, a history recording unit, and an image display device.

  The computer program of the present invention is at least one computer program of the store server device of the present invention, the storefront storage rack of the present invention, the sales processing device of the present invention, and the image display device of the present invention. For storing storage processing for storing stored over-the-counter merchandise, product display processing for displaying images of a plurality of types of over-the-counter sales products stored in the in-store storage rack on the image display device, and user input operation of the user portable terminal Correspondingly, the product selection process for freely selecting the over-the-counter sales products displayed on the image display device and the start of at least wireless communication with the image display device of the user portable terminal by the user input operation of one general user At least one of history recording processing for recording up to the selection of sales products as one user action history The shop server device and a computer program to be executed by the at least one counter receiving rack and the sales processing device and an image display device.

  The data processing method of the present invention is at least one data processing method of the store server device of the present invention, the storefront storage rack of the present invention, the sales processing device of the present invention, and the image display device of the present invention, and at least stores the storefront. Storage operation for storing over-the-counter merchandise stored in the rack, product display operation for causing the image display device to display a plurality of types of over-the-counter merchandise stored in the over-the-counter rack, and user input from the user portable terminal Starts at least wireless communication between the product selection operation for freely selecting the over-the-counter products displayed on the image display device in response to the operation and the image display device of the user portable terminal by the user input operation of one general user And at least a part of the history recording operation that records from the selection of store sales products to the selection of one user behavior history And to perform at least one of the store receiving rack and the sales processing device and an image display device.

  It should be noted that the various components of the present invention need only be formed so as to realize their functions. For example, dedicated hardware that exhibits a predetermined function, data processing in which a predetermined function is provided by a computer program It can be realized as a system, a predetermined function realized in the data processing system by a computer program, an arbitrary combination thereof, or the like.

  In addition, the various components of the present invention do not have to be individually independent, a plurality of components are formed as a single member, and a single component is formed of a plurality of members. It may be that a certain component is a part of another component, a part of a certain component overlaps a part of another component, and the like.

  Moreover, although the computer program and the data processing method of this invention have described several process and operation | movement in order, the order of description does not limit the order which performs several process and several operation | movement.

  For this reason, when implementing the computer program and data processing method of the present invention, the order of the plurality of processes and the plurality of operations can be changed within a range that does not hinder the contents.

  Furthermore, the computer program and the data processing method of the present invention are not limited to being executed at a timing when a plurality of processes and a plurality of operations are individually different. For this reason, other processes and operations occur during execution of certain processes and operations, and the execution timing of certain processes and operations overlaps with the execution timing of other processes and operations. Etc.

  In the data processing system of the present invention, the storefront rack that is installed in the cashier clerk space of the supply chain store stores the storefront sales products that the store worker acquires at the request of a general user so as to be acquired for each product storage position, and at least The storage unit stores the over-the-counter sales products stored in the store front rack. An image display device whose display image is visually recognized by a general user is installed in the cashier clerk space, and the image display device displays an image of a plurality of types of over-the-counter products that are stored in the store storage rack. In response to a user input operation of the user portable terminal, the product selection unit freely selects an over-the-counter product displayed on the image display device. However, the history recording unit records at least from the start of the wireless communication with the image display device of the user portable terminal by the user input operation of one general user to the selection of the over-the-counter sales product as one user action history. Then, the record collection unit collects data of user behavior histories arbitrarily recorded at a plurality of supply chain stores. For this reason, a general user can freely select an over-the-counter product that is displayed as an image on the image display device by a user input operation of his / her user portable terminal. Moreover, while improving the degree of freedom of user behavior in this way, it is possible to collect data up to the user behavior history, which is impossible with general sales history data alone. For this reason, it can be effectively used for planning a sales strategy for a specific over-the-counter product.

It is a typical block diagram which shows the logical structure of the data processing system of embodiment of this invention. It is a typical block diagram which shows the physical structure of a data processing system. It is a block diagram which shows the physical structure of a data processing system. It is a typical perspective view which shows the internal layout of the cashier clerk space of the convenience store which is a supply chain store. It is a perspective view which shows the external appearance of the tobacco pack which is a shop front sale product. It is a perspective view which shows the external appearance of a user portable terminal. It is a block diagram which shows the circuit structure of a user portable terminal. It is a perspective view which shows the external appearance of a shop front accommodation rack. It is a block diagram which shows the circuit structure of a shop front rack. It is a front view which shows the external appearance of an image display apparatus. It is a block diagram which shows the circuit structure of an image display apparatus. It is a flowchart which shows the data processing method of a shop front accommodation rack. It is a flowchart which shows the data processing method of a user portable terminal. It is a flowchart which shows the data processing method of an image display apparatus. It is a flowchart which shows the data processing method of a data processor. It is a typical front view which shows the state by which the application program of simple tobacco purchase was started with the user portable terminal. It is a typical front view which shows the relationship between user input operation of a user portable terminal, and the display image of an image display apparatus. It is a typical front view which shows the relationship between user input operation of a user portable terminal, and the display image of an image display apparatus. It is a front view which shows the display image of the image display apparatus of the data processing system of one modification.

  An embodiment of the present invention will be described below with reference to the drawings. As will be described in detail later, the data processing system 1000 according to the present embodiment is individually installed in a convenience store CVS, which is a plurality of supply chain stores, as shown in FIGS. The sales processing device 200 that performs the sale / settlement processing of the over-the-counter sales products with the product ID data TID, and wirelessly communicates with the user portable terminal 100 possessed by a general user as shown in FIGS.

  As shown in FIG. 1, the data processing system 1000 according to the present embodiment is installed in a cashier clerk space SRS of a convenience store CVS and stores a cigarette pack STP and the like acquired by a store worker at the request of a general user at a product storage position PKS. A storefront storage rack 300 that can be acquired for each store, a storage unit 310 that stores at least the cigarette packs STP stored in the storefront rack 300, and a cashier clerk space SRS that is displayed in a display screen for general users. A display panel 401 that is an image display device to be visually recognized, a product display unit 410 that causes the display panel 401 to display an image of a plurality of types of cigarette packs STP and the like that are stored in the store storage rack 300, and a user input of the user portable terminal 100 Corresponding to the operation on the display panel 401 At least from the start of wireless communication between the product selection unit 420 for freely selecting the image-displayed cigarette pack STP and the display panel 401 of the user portable terminal 100 by the user input operation of one general user, the cigarette pack STP and the like A history recording unit 440 that records up to selection as one user behavior history YMR, and a record collection unit 510 that collects data of user behavior histories YMR arbitrarily recorded by a plurality of convenience stores CVS.

  More specifically, as shown in FIG. 1 and the like, the data processing system 1000 according to the present embodiment includes an image display device 400, a data processing device 500, and headquarters management together with the sales processing device 200 and the storefront rack 300 described above. A device 600 is also included.

  As shown in FIGS. 2 and 3, the image display device 400 and the sales processing device 200 are individually installed in each of a plurality of convenience stores CVS. The plurality of sales processing devices 200 are connected to a headquarter management device 600 of a convenience headquarters CVH as shown in FIG. 1 via a communication network CIN such as a WAN (Wide Area Network).

  Similarly, the plurality of image display devices 400 are connected to a data processing device 500 such as a database server of a product manufacturer TMM via the communication network CIN.

  As will be described in detail later, the data processing device 500 of such a product manufacturer TMM is connected to the headquarter management device 600 of the convenience headquarters CVH via a communication network CIN such as a dedicated line (not shown), for example. Yes.

  More specifically, the sales processing device 200 includes a so-called electronic cash register and a POS terminal, and at least one is installed in the cashier clerk space SRS of the convenience store CVS as shown in FIG.

  However, in the convenience store CVS of the present embodiment, for example, the storefront rack 300 is installed behind the cashier clerk space SRS as described above, and the image display device 400 is placed on the ceiling surface (not shown). )).

  In addition, as shown in FIG. 5, for example, the cigarette pack STP that is the over-the-counter product targeted by the data processing system 1000 of the present embodiment has a bar code image, and the bar code image includes a product ID. Data TID is registered.

  As will be described in detail later, the cigarette pack STP is also commercialized as a so-called cigarette carton STK or brick pack SBP as shown in FIG. A barcode image is also written on the cigarette carton STK, and product ID data TID such as the cigarette carton STK is registered in the barcode image.

  Therefore, the sales processing device 200 executes the transaction settlement processing of various over-the-counter sales products such as the cigarette pack STP by optically reading the barcode image as described above with a barcode reader (not shown), for example. To do.

  For this reason, the sales processing apparatus 200 includes a computer unit, a keyboard device, a display device, a speaker device, a barcode reader, a data communication unit, and the like (not shown) in the same manner as an existing POS terminal.

  As will be described in more detail later, the sales processing device 200 is input as shown in FIG. 1 by performing integrated control of various hardware corresponding to the computer program in which the above-described computer unit is mounted. A sales processing unit 210 that generates and sells sales history data SRD by processing the sale and settlement of cigarette packs STP with the product ID data TID, and a history transmission unit 220 that transmits the generated sales history data SRD to the head office management device 600. Have logically.

  For this reason, the headquarters management apparatus 600 also has a plurality of convenience stores as shown in FIG. 1 by performing integrated control of various hardware corresponding to the computer program in which the computer unit is mounted (not shown). It has logically a history collection unit 610 that collects sales history data SRD from the sales processing device 200 of the store CVS.

  The user portable terminal 100 includes a so-called multifunctional cellular phone terminal or the like. As shown in FIGS. 6 and 7, the computer unit 110, the keyboard device 120, the display device 131, the speaker device 132, the microphone 133, radio wave communication, and the like. It has hardware such as a unit 134 and an infrared communication unit 135.

  As will be described in more detail later, the user portable terminal 100 performs the above-described control as shown in FIG. 1 by performing integrated control of various hardware corresponding to the computer program in which the computer unit 110 is installed. The settlement control unit 111 is logically realized as various functions.

  For this reason, the settlement control unit 111 executes a transaction settlement process such as a cigarette pack STP that is formed and confirmed in the user portable terminal 100. Furthermore, the user portable terminal 100 also logically includes a settlement transmission unit 112 that transmits sales merchandise information such as a cigarette pack STP for which the transaction settlement processing has been completed to the sales processing device 200. The sales processing device 200 includes the transaction settlement processing. The product notification unit 230 that receives the sales product information such as the cigarette pack STP that has been completed from the user portable terminal 100 and notifies and outputs it to the store worker is logically included.

  Further, as shown in FIGS. 6 and 7, the user portable terminal 100 includes a vertical / horizontal operation unit 121 that accepts user input operations of up / down / left / right as a part of the keyboard device 120, a selected cigarette pack STP, and the like. And a confirming operation unit 122 for accepting a user input operation for confirming.

  The confirmation operation unit 122 is formed in the upper center of the keyboard device 120 as a frequently used main key. The vertical / horizontal operation unit 121 is formed in an annular shape surrounding the circular determination operation unit 122 so as to function as a so-called cross key.

  As shown in FIG. 1, the user portable terminal 100 functions in accordance with the computer program in which the computer unit 110 is mounted as described above, and thus corresponds to the user input operation of the vertical / horizontal operation unit 121. A selection transmission unit 113 that wirelessly transmits a selection movement signal SMS for moving a selection site such as the cigarette pack STP displayed in the image up, down, left and right to the display panel 401, and a selection operation unit 122 selected in response to a user input operation. It also logically includes a confirmation transmission unit 114 that wirelessly transmits a commodity confirmation signal TDS for confirming a cigarette pack STP or the like to the display panel 401.

  For this reason, the product display unit 410 of the image display device 400 described above arranges a plurality of types of cigarette packs STP and the like vertically and horizontally to display images on the display panel 401, and the product selection unit 420 wirelessly transmits from the user portable terminal 100. The cigarette pack STP displayed on the display panel 401 is selected by the selection movement signal SMS received, and the product confirmation unit 430 is selected by the display panel 401 by the product confirmation signal TDS received wirelessly from the user portable terminal 100. Determine the cigarette pack STP etc.

  Furthermore, as shown in FIG. 3, the image display device 400 of the present embodiment is suspended from the ceiling surface above the rear of the cashier clerk space SRS as described above. For this reason, the display panel 401 has a large screen and thin full color display PDP (Plasma Display Panel), LCD (Liquid Crystal Display), and the like.

  As shown in FIG. 11, the image display apparatus 400 also includes a display panel 401, a computer unit 402, and a data communication unit 403, and the data communication unit 403 is connected to the communication network CIN.

  Furthermore, the image display apparatus 400 also includes an infrared communication unit 404 that wirelessly communicates with the user portable terminal 100 using infrared rays. The infrared communication unit 404 is also connected to the computer unit 402.

  Therefore, when the computer unit 402 controls the operation of the infrared communication unit 404, the product selection unit 420 and the product determination unit 430 are logically formed on the display panel 401 as shown in FIG. Communicates with the selection transmission unit 113 and the confirmation transmission unit 114 of the portable terminal 100 by infrared rays.

  Further, the storage unit 310 is formed in the storefront storage rack 300 and stores the storage correspondence KCR between the plurality of types of cigarette packs STP and the like and the plurality of product storage positions PKS.

  In this accommodation correspondence KCR, cigarette brand data TBD is registered for each merchandise accommodation position PKS, and this cigarette brand data TBD includes product ID data TID of cigarette pack STP, cigarette brand image TBP, and the like.

  Therefore, as shown in FIG. 10, the product display unit 410 of the image display device 400 corresponds the tobacco brand images TBP such as a plurality of types of cigarette packs STP to the product storage position PKS according to the stored storage correspondence KCR. An image is displayed on the display panel 401.

  Further, as will be described later in detail, the store front rack 300 according to the present embodiment also logically includes a storage notification unit 320 that outputs a notification of the product storage position PKS of the cigarette pack STP determined as described above. .

  More specifically, as shown in FIG. 8, the storefront rack 300 is formed in a box shape having a top opening that is elongated in the front-rear direction, and has a shape that holds a plurality of cigarette packs STP arranged in the front-rear direction. A plurality of magazine units 301, a plurality of tray units 302 that are formed in a box shape with an upper surface opening and hold a plurality of magazine units 301 arranged in the left-right direction, and a box shape with a front opening formed in a vertical direction It is constructed by a plurality of frame units 303 having a shape for holding a plurality of tray units 302 in an arrangement spaced apart from each other.

  The storefront rack 300 displays cigarette packs STP that are displayed and sold products, cigarette cartons STK that are products packed with a plurality of cigarette packs STP, brick packs SBP that are special cigarette packs STP, and the like.

  The brick pack SBP has, for example, a structure in which novelty goods such as a portable ashtray are packed together with the cigarette pack STP, and can be recognized as a cigarette pack STP having a special structure as described above.

  At present, the cigarette pack STP is generally formed in a regular rectangular parallelepiped shape having common dimensions in the front, rear, left, and right directions, although there are some lengths in the vertical dimension. In the present embodiment, the maximum surface of the cigarette pack STP is defined as a front surface and a rear surface, and the minimum surface is defined as an upper surface and a lower surface.

  In addition, brands and the like are written on the front (and rear) of the normal cigarette pack STP. For this reason, it is preferable to display in the state of the appropriate direction in which the front surface is located ahead. The magazine unit 301 accommodates the plurality of cigarette packs STP in the proper direction as described above arranged in the front-rear direction.

  The tray unit 302 is also formed of a colorless and transparent resin in a box shape with an upper surface opened. A plurality of magazine units 301 are installed in the tray unit 302 in a state of being arranged in the left-right direction.

  However, in the store front rack 300 of the present embodiment, a wide tray unit 302 in which five magazine units 301 are installed, a narrow tray unit 302 in which three magazine units 301 are installed, There is.

  Therefore, as shown in FIG. 8, the storefront rack 300 according to the present embodiment includes a frame unit 303 that supports three tray units 302 having large left and right dimensions, and a frame unit that supports two tray units 302 having large left and right dimensions. 303, a frame unit 303 that supports three tray units 302 with small left and right dimensions, and a frame unit 303 that supports two tray units 302 with small left and right dimensions.

  The store front rack 300 according to the present embodiment accommodates the cigarette pack STP in the magazine unit 301 installed in the tray unit 302 as described above, and the cigarette in the tray unit 302 in which the magazine unit 301 is not installed. The carton STK can be accommodated with the longitudinal direction in the front-rear direction or the left-right direction.

  In the store front rack 300 according to the present embodiment, the commodity storage position PKS is notified on the front surface of the magazine unit 301 and the tray unit 302 that store the cigarette pack STP, cigarette carton STK, and brick pack SBP as described above. A light emitting element 312 is attached.

  For example, the light emitting element 312 is formed in a unit structure including a plurality of LEDs (Light Emitting Diodes) having different colors, and lights up in a plurality of colors such as red and green with power saving.

  As described above, the magazine unit 301 and the tray unit 302 that are in the commodity storage position PKS as described above have an optical sensor that detects the over-the-counter stock status of the cigarette pack STP, cigarette carton STK, and brick pack SBP as shown in FIG. 313 is mounted at each predetermined position.

  The storefront rack 300 also has a computer unit 311, and a plurality of light emitting elements 312 and optical sensors 313 for each magazine unit 301 and tray unit 302 are connected to the computer unit 311.

  A data communication unit 314 is also connected to the computer unit 311 of the storefront rack 300. The data communication unit 314 is connected to the sales processing device 200 and the image display device 400 and a communication network CIN such as an in-house LAN (Local Area Network). Connected with.

  The store storage rack 300 according to the present embodiment also has the above-described storage unit 310 and storage notification unit 320 logically controlled by, for example, integrated control of each unit corresponding to a computer program in which the computer unit 311 is mounted. Has been realized.

  As will be described in detail later, the image display apparatus 400 according to the present embodiment moves the cigarette brand image TBP of the cigarette pack STP vertically and horizontally corresponding to the product storage position PKS in the storefront storage rack 300 as described above. Arrange and display.

  Therefore, the history recording unit 440 also records the up / down / left / right movement paths in the process of selecting a cigarette pack STP displayed on the display panel 401 of the user portable terminal 100 in the user action history YMR.

  Then, the record collection unit 510 of the data processing device 500 collects data by associating the movement route on the display panel 401 recorded in the user action history YMR with display images such as a plurality of types of cigarette packs STP.

  Further, the history recording unit 440 of the image display device 400 confirms the cigarette pack STP and the like by the user input operation of the above-described confirming operation unit 122, and the transaction settlement processing of the cigarette pack STP and the like that is completed and notified by the confirmation. Record in user action history YMR.

  As described above, in the data processing system 1000 of the present embodiment, the user portable terminal 100, the sales processing device 200, the storefront storage rack 300, the image display device 400, the data processing device 500, and the head office management device 600 are the computers. As shown in FIG. 1, by performing integrated control of various hardware corresponding to a computer program in which the units 110, 311, 402, and the like are installed, as shown in FIG. Each unit such as the unit 310 to the product display unit 410 to the record collection unit 510 and the history collection unit 610 is logically realized.

  For example, the selection transmission unit 113 of the user portable terminal 100 has a function of recognizing a user input operation of the vertical / horizontal operation unit 121 corresponding to a computer program in which the computer unit 110 is installed and controlling the operation of the infrared communication unit 135. Equivalent to.

  Similarly, the confirmed transmission unit 114 corresponds to a function for the computer unit 110 to recognize the user input operation of the confirmation operation unit 122 corresponding to the computer program and to control the operation of the infrared communication unit 135.

  The settlement control unit 111 corresponds to a function for the computer unit 110 to recognize a user input operation of the confirmation operation unit 122 corresponding to the computer program, and the settlement transmission unit 112 has a function to control the operation of the infrared communication unit 135. Equivalent to.

  The storage unit 310 of the storefront rack 300 corresponds to a storage area of a built-in memory that the computer unit 311 recognizes corresponding to a computer program. The accommodation notification unit 320 corresponds to a function in which the computer unit 311 controls the lighting of the light emitting element 312 corresponding to the computer program.

  The product display unit 410 of the image display device 400 corresponds to a function of causing the display unit 401 to display and output the stored data of the storefront rack 300 corresponding to the computer program.

  The product selection unit 420 and the product confirmation unit 430 correspond to a function that the computer unit 402 controls the image display on the display panel 401 in response to a computer program.

  The merchandise notification unit 230 of the sales processing device 200 corresponds to a function in which a computer unit (not shown) causes the display unit to display and output received data of the data communication unit corresponding to the computer program.

  Note that the computer program of the user portable terminal 100 as described above is, for example, a standard program such as an OS (Operating System) installed in the product from the beginning, and a product manufacturer (not shown) of the cigarette pack STP on the Internet. This is a combination of application programs distributed with

  Such a computer program of the user portable terminal 100 displays, for example, a selection movement signal SMS for moving a selected portion such as a cigarette pack STP displayed in an image corresponding to a user input operation of the vertical / horizontal operation unit 121 in the vertical and horizontal directions. Selection transmission processing for wirelessly transmitting to the panel 401, and confirmation transmission processing for wirelessly transmitting to the display panel 401 a product determination signal TDS for determining the cigarette pack STP selected corresponding to the user input operation of the determination operation unit 122 The transaction settlement processing for executing the settlement settlement processing for the confirmed cigarette pack STP, the settlement transmission processing for transmitting the sales merchandise information such as the tobacco pack STP for which the settlement settlement processing has been completed to the sales processing device 200, etc. It is described to be executed by the mobile terminal 100.

  Further, the computer program of the sales processing device 200 performs sales control processing for generating and selling sales history data SRD by processing the sale and settlement processing of the cigarette pack STP with the input product ID data TID, and the generated sales history data SRD as a central management device. The sales processing device 200 executes a history transmission process to be transmitted to 600, a merchandise notification process for receiving sales merchandise information such as a cigarette pack STP for which the sale and settlement process has been completed from the user portable terminal 100, and a notification output to the store worker. It is described to let you.

  Further, the computer program of the storefront storage rack 300 includes a storage process for storing a storage correspondence KCR between a plurality of types of cigarette packs STP and the like and a plurality of product storage positions PKS, and a determined product storage position of the cigarette packs STP and the like. It is described that the store notification processing for notifying and outputting the PKS, the store storage rack 300, and the like are executed.

  Further, the computer program of the image display device 400 includes, for example, a product display process for displaying a plurality of types of cigarette packs STP and the like stored in the store rack 300 on the display panel 401, and a user input operation of the user portable terminal 100. The cigarette pack STP selected on the display panel 401 corresponding to the user input operation of the user portable terminal 100 and the product selection process for freely selecting the cigarette pack STP displayed on the display panel 401 correspondingly Image display of a product confirmation process for confirming, etc., a history recording process for recording at least an input operation to the image display device 400 of one general user to issuance of a cigarette purchase ticket TST as one user action history YMR, etc. Described to be executed by device 400

  The computer program of the data processing device 500 is described so as to cause the data processing device 500 to execute a record collection process for collecting data of user behavior histories YMR arbitrarily recorded at a plurality of convenience stores CVS.

  The computer program of the headquarters management apparatus 600 is described to cause the headquarters management apparatus 600 to execute history collection processing for collecting sales history data SRD from the sales processing apparatuses 200 of a plurality of convenience stores CVS.

  In the configuration as described above, in the data processing system 1000 according to the present embodiment, a product manufacturer who has delivered a cigarette pack STP or the like as an over-the-counter product to the convenience store CVS, for example, purchases a simple cigarette on the Internet website. Are distributed to the user portable terminal 100 (not shown).

  Therefore, a general user who desires simple purchase of a cigarette pack STP or the like downloads and installs an application program from the above-described website on his / her user portable terminal 100.

  As a result, the user portable terminal 100 is logically realized with the above-described payment control unit 111 and the like, and can be easily purchased such as a cigarette pack STP using the image display device 400 of the convenience store CVS.

  On the other hand, cigarette packs STP, etc., which are over-the-counter products of the convenience store CVS, are displayed in, for example, a storefront rack 300 behind the cashier clerk space SRS as shown in FIG. The storage correspondence KCR between the product storage position PKS and the product ID data TID such as the cigarette pack STP is registered in the store storage rack 300 as data.

  In such a state, as shown in FIG. 12, the storefront storage rack 300 constantly detects the storefront stock status such as the cigarette pack STP for each of the plurality of product storage positions PKS by the optical sensor 313 (step T1). The light emitting element 312 at the product storage position PKS where no store stock is detected is lit in red (steps T2-Y, T3).

  As a result, the store worker reliably recognizes the cigarette pack STP and the like that have no over-the-counter inventory, so that the store worker replenishes the product storage position PKS with the cigarette pack STP when there is time. In the store front rack 300 that has detected this replenishment (step T4-Y), the red lighting of the light emitting element 312 at the product storage position PKS is terminated (step T5).

  In the above-described state, a general user who desires to purchase a cigarette pack STP conventionally purchases the desired cigarette pack STP by verbally transmitting the cigarette brand and number to the store clerk of the cashier clerk space SRS. Was.

  However, in the data processing system 1000 according to the present embodiment, as described above, a general user installs an application program for easy purchase of cigarettes in the user portable terminal 100 as desired, so that the cigarette can be obtained using the image display device 400. A pack STP or the like can be easily purchased.

  First, as shown in FIGS. 14 and 10, the image display device 400 displays the cigarette brand image TBP in correspondence with the product storage position PKS by the storage correspondence KCR normally acquired from the storefront storage rack 300 ( Step E1).

  Accordingly, as shown in FIGS. 13 and 16, a general user who has confirmed the display image of the image display device 400 activates the above-described application program for simple cigarette purchase by a predetermined operation of the user portable terminal 100 as desired. (Steps S1-Y, S2).

  Then, the user portable terminal 100 transmits an infrared communication request to the image display device 400 as shown in FIG. 13 (step S3). As shown in FIG. 14, the image display apparatus 400 that has received this communication request (step E2-Y) establishes one-to-one infrared communication with the user portable terminal 100 (steps E3, S4-Y).

  Then, the image display device 400 selects and displays, for example, the cigarette brand image TBP located at the center of the display screen, the cigarette brand image TBP of the most sold cigarette pack STP, and the like as standard brands (step E4).

  As shown in FIGS. 17 and 18, the selection display of the image display device 400 is clearly executed by turning over the selected tobacco brand image TBP and darkening the other tobacco brand images TBP. Is done.

  At this time, in the image display device 400 of the present embodiment, the start of infrared communication with the user portable terminal 100 described above is recorded together with the date and time as the start of the user action history YMR by one general user (step E5). .

  Further, as shown in FIG. 14, the image display device 400 transmits the cigarette brand data TBD of the cigarette pack STP selected and displayed as described above to the user portable terminal 100 by infrared (step E6).

  As shown in FIG. 13, in the user portable terminal 100 that received the cigarette brand data TBD by infrared (step S7-Y), as shown in FIG. 17 and FIG. 18, a purchase guidance message is displayed on the display device by the cigarette brand data TBD. Displayed on 131 (step S8).

  For this reason, the general user confirms the purchase candidate cigarette pack STP on both the image display device 400 and the user portable terminal 100. Therefore, when it is not desired to purchase the cigarette pack STP, as shown in FIG.

  Then, the user portable terminal 100 that has detected this (step S5-Y) transmits the selection movement signal SMS to the image display device 400 in infrared corresponding to the user input operation of the vertical / horizontal operation unit 121 (step S6).

  This image display device 400 (step E7-Y) moves the selection display position of the tobacco brand image TBP up, down, left and right in response to the received selection movement signal SMS as shown in FIG. 17A (step E8). ).

  Each time the cigarette brand image TBP is selected and displayed in this manner, the corresponding cigarette brand data TBD is transmitted by infrared to the user portable terminal 100 (step E10), and the tobacco brand data TBD is displayed on the display of the user portable terminal 100. Displayed and output to the device 131 (step S8).

  At this time, the image display device 400 records the tobacco brand data TBD of the plurality of tobacco brand images TBP sequentially selected by the user input operation of the user portable terminal 100 as described above as the user action history YMR (step E9). ).

  The general user who has selected the desired cigarette pack STP by the input operation as described above performs a user input operation on the confirmation operation unit 122 as shown in FIG. Then, in the user portable terminal 100 that detects this (step S9-Y), the product confirmation signal TDS is transmitted to the image display device 400 by infrared (step S10).

  In the data processing system 1000 of the present embodiment, as described above, the user portable terminal 100 on which the user's input operation for confirming the simple cigarette purchase is performed (step S9-Y), the image confirmation device TDS of the product confirmation signal TDS When the infrared transmission of the cigarette pack STP is completed (step S10), for example, the transaction settlement processing of the cigarette pack STP is also executed by the existing credit card function or electronic money function (step S11).

  The user portable terminal 100 that has completed this transaction settlement processing transmits a settlement completion signal to the image display device 400 by infrared (step S12). Then, the image display device 400 wire-transfers the payment completion signal received by infrared rays to the sales processing device 200 and the store housing rack 300 together with the tobacco brand data TBD (step E13).

  At this time, in the image display device 400, the completion of the above-described transaction settlement process is also recorded as the user action history YMR (step E14). On the other hand, in the store front rack 300 that has received the payment completion signal as described above (step T6-Y), the store front stock status of the corresponding product storage position PKS is confirmed.

  Therefore, when there is store stock (step T7-N), the light emitting element 312 at the corresponding product storage position PKS blinks yellow (step T8). At this time, even in the sales processing device 200 that has received the payment completion signal, a guidance message such as “The cigarette pack E has been purchased by the user. Acquire it from the rack and hand it to the customer” is displayed on the display unit ( Not shown).

  Therefore, the store worker who has been working with the sales processing apparatus 200 moves to the position of the storefront storage rack 300 in order to acquire the cigarette pack STP and the like. In the store front rack 300, as described above, the product storage position PKS is notified by the yellow flashing of the light emitting element 312, so that the product storage position PKS such as a cigarette pack STP purchased by a general user is used as a store worker. Is immediately and reliably recognized.

  Therefore, the store worker acquires the cigarette pack STP from the product storage position PKS of the storefront storage rack 300. Then, since this acquisition is also detected by the optical sensor 313 (step T9-Y), the yellow blinking of the light emitting element 312 is ended (step T10).

  When the store worker who has acquired the cigarette pack STP returns to the position of the sales processing device 200 in this way, the general user who purchases the cigarette pack STP has also moved to the position of the sales processing device 200. The STP will be handed over to a general user.

  When it is detected that there is no over-the-counter stock in the store front rack 300 (step T7-Y), the light emitting element 312 at the corresponding product storage position PKS flashes red (step T11). And the store worker who moved to the position of the store front rack 300 as described above immediately recognizes the store product shortage due to red flashing of the light emitting element 312, and apologizes the general user for the shortage, If possible, replenish tobacco pack STP from the backyard.

  When this replenishment is successful, the cigarette pack STP is naturally handed over to a general user. At the same time, the cigarette pack STP and the like are replenished to the commodity storage position PKS of the storefront storage rack 300.

  Then, since the replenishment of the cigarette pack STP and the like is also detected by the optical sensor 313 (step T12-Y), the flashing of the red light emitting element 312 at the commodity storage position PKS is also ended (step T10). If the above-described cigarette pack STP or the like is completely out of stock, for example, the sales processing device 200 executes a refund process.

  As shown in FIG. 13, the general user who has completed the simple purchase of cigarettes by the user input operation as described above inputs the end of the simple purchase application of the user portable terminal 100 by a predetermined operation (step S13-Y).

  Then, the user portable terminal 100 transmits the end of infrared communication to the image display device 400 (step S14), and then ends the simple purchase application (step S15). As shown in FIG. 14, the image display apparatus 400 that has received the end of infrared communication as described above (step E15-Y) ends the established infrared communication (step E17).

  If neither the user portable terminal 100 nor the image display device 400 has an input operation or the like until a predetermined time (steps S16-Y and E16-Y), the simple purchase application and the infrared communication are terminated due to timeout (step S15, E17).

  Then, when the image display apparatus 400 of the present embodiment completes infrared communication with the user portable terminal 100 of one general user as described above, this is also recorded in the user action history YMR, and the one general user's The recording of the user action history YMR is completed (step E18).

  On the other hand, as shown in FIG. 15, the data processing apparatus 500 of the product manufacturer TMM displays images of a plurality of convenience stores CVS when a predetermined history reception date / time such as once a day is reached (step P1-Y). A record collection request is distributed to the device 400 (step P2).

  Then, as shown in FIG. 14, in the image display device 400 of the convenience store CVS that has received this (step E19-Y), for example, the user behavior history YMR such as one day after the previous transmission is stored as the product manufacturer. The data is returned to the TMM data processing apparatus 500 (step E21).

  Therefore, the data processing device 500 of the commodity manufacturer TMM collects data of user action histories YMR returned from the image display devices 400 of a plurality of convenience stores CVS (step P3).

  Thus, since the user action history YMR is collected in the data processing apparatus 500 (steps P1 to P3), for example, the product manufacturer TMM can analyze the user action history YMR in various ways.

  In the data processing apparatus 500 of the present embodiment, data is collected by the headquarters management apparatus 600 of the conventional POS system, etc. “Which cigarette brands were sold on which day of the week, how many, etc.” In addition to the general POS data, for example, the following user behavior history YMR is also collected.

“Is the stock confirmation completed in the shortest movement or wasted movement carried out?”
“The time required from the start of the brand movement operation to the finalization of the brand”
"Number of times the brand movement was redone before the brand was finalized"
"Common attributes of multiple types of cigarette brand images TBP that have been brand-moved until the brand is finalized"
"Stop time for each tobacco brand image TBP until the brand is finalized"
"Movement pattern in which brand movement strays by the time the brand is finalized"

  Further, the image display apparatus 400 records the user action history YMR even when the input operation is performed but the cigarette purchase is stopped. For this reason, data of various user behavior histories YMR as described above when the purchase of the cigarette pack STP is canceled is also collected.

  Therefore, the product manufacturer TMM of the present embodiment, for example, by inputting various analysis conditions to the data processing device 500 (step P4-Y) as shown in FIG. The action history YMR can be analyzed and output for each cigarette brand, each day of the week, each time period, etc. (steps P5 and P6).

  In the data processing system 1000 according to the present embodiment, the storefront rack 300 installed in the cashier clerk space SRS of the convenience store CVS stores the cigarette packs STP and the like acquired by the store worker at the request of a general user as described above. The storage unit 310 stores at least the cigarette packs STP and the like stored in each store PKS and stored in the store storage rack 300.

  A display panel 401 in which a display image is visually recognized by a general user is installed in the cashier clerk space SRS, and a product display unit 410 displays an image of a plurality of types of cigarette packs STP and the like housed in the storefront rack 300 on the display panel 401. Let In response to a user input operation of the user portable terminal 100, the product selection unit 420 freely selects a cigarette pack STP displayed on the display panel 401 as an image.

  However, the history recording unit 440 records at least from the start of wireless communication with the display panel 401 of the user portable terminal 100 by the user input operation of one general user to the selection of the cigarette pack STP as one user action history YMR. Then, the record collection unit 510 collects data of user behavior histories YMR arbitrarily recorded at a plurality of convenience stores CVS.

  For this reason, a general user can freely select a cigarette pack STP displayed on the display panel 401 by a user input operation of his / her own portable terminal 100.

  Therefore, even with a cigarette pack STP in the cashier clerk space SRS that is not easily accessible by general users, LTV and retention can be improved by making the purchase simple and quick.

  LTV is the “cumulative profit amount” obtained by subtracting the total cost for acquiring and maintaining a customer from the total amount paid while each customer is dealing with a certain product or company. In other words, it is an indicator from a long-term perspective that measures how much value (benefit) a customer provides while doing business with that company.

  Then, as described above, the general user can freely select the cigarette pack STP and the like, and the user action history YMR is recorded and collected. For this reason, it is possible to collect data such as a real user behavior history YMR, which is impossible only by general sales history data, and can be effectively used for planning a sales strategy such as a specific cigarette pack STP. .

  In particular, the image display device 400 is used only for the purchase of cigarette packs STP and cigarette cartons, and the user behavior history YMR is collected in the data processing device 500 of the product manufacturer TMM.

  For this reason, regardless of various complicated over-the-counter products, the vending machine can collect user action history YMR specialized for cigarette packs STP and the like that require adult authentication and are complicated to purchase.

  In addition, the image display apparatus 400 also records that the cigarette pack STP is confirmed and the sale / payment settlement process is not executed while the infrared communication with the user portable terminal 100 is started, as one user action history YMR.

  In other words, the image display device 400 also records the user action history YMR that is canceled while the simple purchase of the cigarette pack STP is started. For this reason, the data processing device 500 can also collect data on the user behavior history YMR of a general user who abandoned the purchase of the over-the-counter product, which was impossible with the conventional POS system.

  Furthermore, as shown in FIG. 18, the image display apparatus 400 also records a movement pattern in which the selected position strays until the general user confirms the cigarette pack STP in the user action history YMR. For this reason, the data processing apparatus 500 can also be expected to analyze the thinking process until the commodity purchase of a general user, which is also impossible with the conventional POS system.

  In particular, the recording / collecting unit 510 collects data by associating the movement route on the display panel 401 recorded in the user action history YMR with display images of a plurality of types of cigarette packs STP and the like. For this reason, it can be expected that the general user analyzes what kind of cigarette pack STP is considered before selecting a specific cigarette pack STP.

  Further, as described above, the history recording unit 136 that records the user behavior history YMR is formed in each of the image display devices 400 installed in the plurality of convenience stores CVS, and collects data of the user behavior history YMR. The record collection unit 510 is formed in the data processing device 500 of the product manufacturer TMM.

  For this reason, since it is not necessary to communicate in real time with the communication network CIN every time the user action history YMR occurs, congestion of the communication network CIN can be prevented, and one data processing device 500 of the product manufacturer TMM A large number of user behavior histories YMR can be efficiently collected from a plurality of convenience stores CVS.

  Further, the settlement control unit 111 executes a transaction settlement process such as a cigarette pack STP that is formed and confirmed in the user portable terminal 100. For this reason, the transaction settlement processing can be executed by the existing credit card function of the user portable terminal 100 and the general user can complete from the selection of the cigarette pack STP to the settlement by the user portable terminal 100.

  Therefore, a general user can select and purchase a desired cigarette pack STP without hesitation of others. In addition, the store worker of the convenience store CVS only needs to hand over the cigarette pack STP for which payment has been completed to the general user, and the congestion of the cashier clerk space SRS can be eliminated.

  Further, the user portable terminal 100 transmits the sales product information such as the cigarette pack STP for which the sale / settlement settlement processing is completed to the sales processing device 200, and the sales processing device 200 sells the product for sale such as the cigarette pack STP after the sale / settlement settlement processing is completed. Information is received from the user portable terminal 100 and notified to the store worker.

  For this reason, the store worker can confirm the cigarette pack STP that the general user has completed the purchase quickly without fail while working on the sales processing apparatus 200, and can hand the cigarette pack STP to the general user.

  Furthermore, the user portable terminal 100 has a vertical / horizontal operation unit 121 that accepts user input operations in the up / down / left / right directions, and a selected portion such as a cigarette pack STP that is displayed as an image corresponding to the user input operation of the vertical / horizontal operation unit 121 A selection transmission unit 113 that wirelessly transmits a selection movement signal SMS to be moved to the display panel 401, a confirmation operation unit 122 that accepts a user input operation to confirm the selected cigarette pack STP, and the like, and a user input operation of the confirmation operation unit 122 And a confirmation transmission unit 114 that wirelessly transmits a product confirmation signal TDS for confirming the cigarette pack STP selected corresponding to the display panel 401 to the display panel 401.

  Accordingly, the product display unit 410 of the image display device 400 arranges a plurality of types of cigarette packs STP and the like vertically and horizontally to display images on the display panel 401, and the product selection unit 420 selects wireless reception from the user portable terminal 100. The cigarette pack STP or the like displayed on the display panel 401 is selected by the movement signal SMS, and the product determination unit 430 selects the cigarette pack selected on the display panel 401 by the product determination signal TDS received wirelessly from the user portable terminal 100. Confirm STP and the like.

  The vertical / horizontal operation unit 121 and the confirmation operation unit 122 described above are provided as standard equipment in the general user portable terminal 100, and the selection transmission unit 113 and the confirmation transmission unit 114 are from the manufacturer TMM of the cigarette pack STP. Realized by a distributed application program.

  For this reason, the general user portable terminal 100 can move the selected part such as the cigarette pack STP displayed on the dedicated image display device 400 up and down, left and right, and the selected cigarette pack STP and the like can be moved. It can be confirmed.

  In particular, the user portable terminal 100 and the image display device 400 execute various kinds of communication as described above by infrared communication. For this reason, it is not necessary to consider the radio wave law and the like, and communication can be executed easily and reliably.

  The storage unit 310 stores the storage correspondence KCR between the plurality of types of cigarette packs STP and the like in the store storage rack 300 and the plurality of product storage positions PKS, and the product display unit 410 stores the stored storage relationship. The KCR displays images of tobacco brand images TBP such as a plurality of types of cigarette packs STP on the display panel 401 corresponding to the product storage position PKS.

  Therefore, a general user can select and confirm a desired cigarette pack STP while conscious of the cigarette pack STP actually stored in the storefront storage rack 300, and the cigarettes not stored in the storefront storage rack 300 can be selected. There is no such thing as searching around for a pack STP.

  Moreover, in the data processing system 1000 of the present embodiment, the general user and the store worker can confirm the cigarette pack STP purchased by the general user with one display image of one image display device 400. For this reason, an error does not occur between a general user and a store worker.

  Furthermore, as shown in FIG. 4, the image display device 400 is suspended from, for example, a ceiling surface above the rear of the cashier clerk space SRS. For this reason, both a general user and a store worker can visually recognize well, and the dead space of the cashier store clerk space SRS can be effectively used.

  In addition, the store front rack 300 reports and outputs the product storage position PKS of the cigarette pack STP for which the payment process has been completed by blinking the light emitting element 312. Therefore, the store worker can move from the position of the sales processing device 200 to the position of the store front rack 300, and can quickly and easily obtain the cigarette pack STP from the product storage position PKS where the light emitting element 312 is blinking.

  Therefore, even when the store worker is performing an input operation on the sales processing device 200, the store accommodation position PKS of the storefront storage rack 300 in which the cigarette pack STP is stored can be found immediately and accurately.

  For this reason, even if a huge variety of cigarette packs STP are stored in a huge number of product storage positions PKS of a huge storefront storage rack 300, a store worker immediately finds a cigarette pack STP purchased by a general user. Can be obtained.

  Further, the storefront rack 300 detects the acquisition of the cigarette pack STP stored in the product storage position PKS and detects that the cigarette pack STP is acquired from the product storage position PKS outputting the notification. And stop the notification output. For this reason, the notification output of the product storage position PKS is automatically stopped without requiring an input operation of a store worker or the like.

  In particular, since the optical sensor 313 for detecting the over-the-counter stock status of the cigarette pack STP as described above also detects the acquisition of the cigarette pack STP as described above, its structure is simple.

  Further, the storefront rack 300 according to the present embodiment constantly monitors the storefront stock status by the optical sensor 313 for each of the plurality of product store positions PKS, and the light emitting element 312 at the product store position PKS where no storefront stock is detected. Lights up red.

  For this reason, the store worker can surely and quickly recognize the shortage such as the cigarette pack STP, and can replenish the cigarette pack STP and the like into the product storage position PKS when there is time.

  In addition, when the cigarette pack STP that is missing as described above is simply purchased by a general user, the light emitting element 312 at the commodity accommodation position PKS blinks red. For this reason, the store worker can reliably recognize that the cigarette pack STP purchased by the general user is missing and that the cigarette pack STP needs to be replenished immediately.

  The present invention is not limited to the present embodiment, and various modifications are allowed without departing from the scope of the present invention. For example, in the above embodiment, the product display unit 410, the product selection unit 420, the product determination unit 430, and the history recording unit 440 are formed in the image display device 400, and the storage unit 310 is formed in the storefront storage rack 300. Exemplified that

  However, some or all of these parts can be distributed to the sales processing device 200, the storefront rack 300, and the image display device 400 in various ways. Of course, a part or all of the above-described units may be included in a data processing device (not shown) separate from the sales processing device 200 and the storefront storage rack 300.

  For example, a store server device that acquires the sales history data generated by the sales processing device 200 corresponding to the transaction settlement processing is installed in a store backyard of a convenience store CVS, and the store server device stores the above-described storage memory. Part or all of the unit 310, the product display unit 410, and the like may be included.

  In this case, each unit such as the storage unit 310 and the product display unit 410 can be realized by installing software in an existing store server device, and the image display device 400 can be realized only by a simple display panel 401. Yes (not shown).

  Moreover, in the said form, the payment control part 111 was formed in the user portable terminal 100, and it illustrated performing trading settlement processing, such as a cigarette pack STP decided. However, the settlement control unit 111 of the user portable terminal 100 may execute a transaction settlement process such as a cigarette pack STP determined by wireless communication with the sales processing device 200.

  Further, the settlement control unit 111 may be formed in the sales processing device 200 and execute a transaction settlement process such as a cigarette pack STP determined by the display panel 401 (not shown).

  In this case, it is preferable that the transaction settlement processing completed by the sales processing device 200 is recorded as the user action history YMR in the history recording unit 440 such as the image display device 400. Note that the merchandise notification unit 230 formed in the sales processing apparatus 200 may output a confirmed cigarette pack STP or the like to the store worker.

  Further, the product confirmation unit 430 may accept cancellation of confirmation of the cigarette pack STP or the like in response to a user input operation of the user portable terminal 100, and the history recording unit 440 may record the cancellation of confirmation in the user action history YMR. In this case, it is possible to collect and analyze data such as tobacco brands that have been confirmed to be purchased but canceled.

  Further, in the data processing system 1000 of the above embodiment, only the cigarette brand image TBP of the cigarette pack STP is displayed on the display panel 401 of the image display device 400 for each commodity storage position PKS.

  However, the data processing system (not shown) as described above includes an advertisement storage unit that stores advertisement image data CVD of the associated cigarette pack STP together with at least a part of the plurality of types of cigarette packs STP, and a confirmed cigarette pack An advertisement selection unit that selects the advertisement image data CVD stored together with the STP, and an advertisement display unit that causes the display panel 401 to display and output the selected advertisement image data CVD together with the confirmed cigarette pack STP. Also good.

  In this case, when the general user orders the cigarette pack STP by voice input, as shown in FIG. 19, specific advertisement image data CVD is displayed and output on the display panel 401 of the image display device 400 correspondingly. For this reason, it is possible to effectively advertise a new product as compared with the case where the advertisement image data CVD is always displayed.

  Moreover, in the said form, it illustrated that the store front rack 300 detects acquisition of the cigarette pack STP etc. which are accommodated in the goods accommodation position PKS, and stops notification output automatically. However, the store worker who acquires the cigarette pack STP from the store storage rack 300 may stop the notification output of the light emitting element 312 by manual operation (not shown).

  Furthermore, in the said form, convenience store CVS was illustrated as a narrow supply chain store. However, as such a supply chain store, a narrower station building store can be assumed (not shown).

  In the above embodiment, each unit such as the storefront storage rack 300 and the image display device 400 is logically realized as various functions by a computer program. However, each of these units can be formed as unique hardware, or can be realized as a combination of software and hardware.

  Needless to say, the above-described embodiment and a plurality of modifications can be combined within a range in which the contents do not conflict with each other. Further, in the above-described embodiments and modifications, the structure of each part has been specifically described, but the structure and the like can be changed in various ways within a range that satisfies the present invention.

100 User portable terminal 110 Computer unit 111 Payment control unit 112 Payment transmission unit 113 Selection transmission unit 114 Final transmission unit 120 Keyboard device 121 Vertical / horizontal operation unit 122 Final operation unit 131 Display device 132 Speaker device 133 Microphone 134 Radio wave communication unit 135 Infrared communication unit 136 History Recording Unit 200 Sales Processing Unit 210 Sales Processing Unit 220 History Transmission Unit 230 Product Notification Unit 300 Storefront Rack 301 Magazine Unit 302 Tray Unit 303 Frame Unit 310 Storage Unit 311 Computer Unit 312 Light Emitting Element 313 Optical Sensor 314 Data Communication Unit 320 Storage Notification Unit 400 Image Display Device 401 Display Panel 402 Computer Unit 403 Data Communication Unit 404 Infrared communication unit 410 Product display unit 420 Product selection unit 430 Product determination unit 440 History recording unit 500 Data processing device 510 Recording collection unit 600 Central management device 610 History collection unit 1000 Data processing system CIN Communication network CVD Promotional image data CVH Convenience Headquarters CVS Convenience Store KCR Accommodation Correspondence PKS Product Storage Location SBP Brick Pack SMS Selection Movement Signal SRD Sales History Data SRS Cashier Clerk STP Tobacco Carton STP Tobacco Brand Data TBP Tobacco Brand Data TDS Product Confirmation Signal TID Product ID Data TMM Product manufacturer TST Cigarette purchase ticket YMR User behavior history

Claims (25)

A data processing system that is installed individually in a plurality of supply chain stores and has a sales processing device for processing purchase and sale processing of various over-the-counter products using product ID data, and wirelessly communicates with user portable terminals possessed by general users There,
A storefront storage rack that is installed in the cashier store space of the supply chain store and stores the storefront sales products that are acquired by the store workers at the request of the general user, for each product storage position.
A storage unit that stores at least the over-the-counter sales products stored in the store front rack;
An image display device that is installed in the cashier clerk space so that a display image is visually recognized by the general user;
A product display unit for displaying an image on the image display device of a plurality of types of the store sales products stored in the store storage rack;
A product selection unit for freely selecting the over-the-counter sales products displayed on the image display device in response to a user input operation of the user portable terminal;
A history recording unit that records from the start of the wireless communication with the image display device of the user portable terminal by a user input operation of one general user to the selection of the over-the-counter product as one user action history;
A record collection unit for collecting data of the user behavior history arbitrarily recorded at a plurality of the supply chain stores;
A data processing system.   2. The data according to claim 1, wherein the history recording unit also records, in the user action history, up / down / left / right movement paths in a process of selecting the over-the-counter sales item displayed on the image display device of the user portable terminal. Processing system.   The data processing system according to claim 2, wherein the record collection unit collects data by associating the movement route on the image display device recorded in the user action history with display images of a plurality of types of over-the-counter merchandise. . The storage unit stores a storage correspondence relationship between a plurality of types of the over-the-counter sales products and a plurality of the product storage positions of the store front storage rack,
The data processing system according to claim 3, wherein the product display unit causes the image display device to display an image of a plurality of types of the over-the-counter sales products corresponding to the product storage position based on the stored correspondence relationship. A product confirmation unit for confirming the over-the-counter sales product selected by the image display device in response to a user input operation of the user portable terminal;
The data processing system according to any one of claims 1 to 4, wherein the history recording unit records the confirmation of the over-the-counter sales product in the user behavior history. The product confirmation unit also accepts cancellation of the confirmation of the over-the-counter sales product in response to a user input operation of the user portable terminal,
The data processing system according to claim 5, wherein the history recording unit also records the cancellation of the confirmation in the user action history. A settlement control unit for executing the settlement settlement processing of the determined over-the-counter sales product,
The data processing system according to claim 5, wherein the history recording unit also records the purchase / settlement processing in the user behavior history. The settlement control unit executes the transaction settlement processing of the over-the-counter sales product formed and confirmed in the user portable terminal;
The data processing system according to any one of claims 5 to 7, wherein the user portable terminal further includes a settlement transmission unit that notifies the completed transaction settlement processing to the history recording unit. A sales processing device for executing the transaction settlement processing of the various store sales products is installed in the cashier clerk space,
The settlement control unit causes the sales settlement processing of the over-the-counter sales product determined by wireless communication with the sales processing device to be executed;
The data processing system according to any one of claims 5 to 7, wherein the history recording unit records the transaction settlement processing completed by the sales processing device in the user behavior history. A sales processing device for executing the transaction settlement processing of the various store sales products is installed in the cashier clerk space,
The settlement control unit executes the transaction settlement processing of the over-the-counter sales product that is formed in the sales processing apparatus and is confirmed by the image display device;
The data processing system according to any one of claims 5 to 7, wherein the history recording unit records the transaction settlement processing completed by the sales processing device in the user behavior history. The user portable terminal has a vertical and horizontal operation unit that accepts user input operations of up and down, left and right;
A selection transmission unit that wirelessly transmits a selection movement signal for moving the selection part of the over-the-counter sales item displayed in an image corresponding to a user input operation of the vertical and horizontal operation unit to the image display device;
A confirmation operation unit for accepting a user input operation for confirming the selected over-the-counter sales product;
A confirmation transmitter for wirelessly transmitting to the image display device a commodity confirmation signal for confirming the over-the-counter sales product selected in response to a user input operation of the confirmation operation section;
The data processing system according to any one of claims 1 to 10, further comprising: The product display unit displays the image on the image display device by arranging a plurality of types of over-the-counter sales products vertically and horizontally,
The product selection unit selects the over-the-counter product displayed on the image display device by the selection movement signal wirelessly received from the user portable terminal,
The data processing system according to claim 11, wherein the product determination unit determines the over-the-counter sales product selected by the image display device based on the product determination signal wirelessly received from the user portable terminal. An infrared communication unit that wirelessly communicates with the user portable terminal and the image display device with infrared rays is mounted,
The data processing system according to any one of claims 1 to 12, wherein the product selection unit and the product determination unit are formed in the image display device and communicate with the user portable terminal by infrared. An advertising storage unit for storing promotional image data of the over-the-counter sales products associated with at least a part of the plurality of types of over-the-counter sales products;
An advertisement selection unit for selecting the advertisement image data stored together with the determined over-the-counter sales product;
An advertisement display unit that causes the image display device to display and output the selected advertisement image data together with the determined over-the-counter sales product,
The data processing system according to any one of claims 1 to 13, further comprising:   The data processing system according to any one of claims 1 to 13, further comprising an accommodation notification unit configured to notify and output the commodity accommodation position of the over-the-counter sales commodity that is formed and determined in the storefront accommodation rack. The sales processing device generates sales history data corresponding to the sales settlement processing of the over-the-counter merchandise,
A store server device that acquires the sales history data generated and installed in a store backyard of the supply chain store,
The data processing system according to any one of claims 1 to 15, wherein the store server device includes at least a part of the accommodation storage unit, the product display unit, the product selection unit, and the history recording unit.   The data processing system according to any one of claims 1 to 15, wherein the storefront rack includes at least a part of the storage unit, the product display unit, the product selection unit, and the history recording unit.   The data processing system according to any one of claims 1 to 15, wherein the sales processing device includes at least a part of the accommodation storage unit, the product display unit, the product selection unit, and the history recording unit. An image display device installed at a position visually recognized by the general user in the vicinity of the sales processing device in the cashier clerk space;
The said image display apparatus has at least one part and the said image display device of the said storage part, the said product display part, the said product selection part, and the said log | history recording part. Data processing system. The store server device of the data processing system according to claim 16,
The store server apparatus which has at least one part of the said storage part, the said product display part, the said product selection part, and the said log | history recording part. The store front rack of the data processing system according to claim 17,
A storefront storage rack having at least a part of the storage unit, the product display unit, the product selection unit, and the history recording unit. The sales processing device of the data processing system according to claim 18,
A sales processing apparatus comprising at least a part of the accommodation storage unit, the product display unit, the product selection unit, and the history recording unit. The image display device of the data processing system according to claim 19,
An image display apparatus comprising: the storage unit; the product display unit; the product selection unit; the history recording unit; and the image display device. It is at least one computer program of the store server device according to claim 20, the storefront rack according to claim 21, the sales processing device according to claim 22, and the image display device according to claim 23,
A storage process for storing at least the over-the-counter products stored in the store front rack;
A product display process for causing the image display device to display an image of a plurality of types of the storefront sales products stored in the storefront rack;
A product selection process for freely selecting the over-the-counter sales product displayed on the image display device in response to a user input operation of the user portable terminal;
A history recording process for recording at least a start of the wireless communication with the image display device of the user portable terminal by a user input operation of one general user to the selection of the over-the-counter product as one user action history;
A computer program causing at least one of the store server device, the storefront storage rack, the sales processing device, and the image display device to be executed. A store server device according to claim 20, a store front rack according to claim 21, a sales processing device according to claim 22, and an image display device according to claim 23. ,
A storage operation for storing at least the over-the-counter sales products stored in the store front rack;
A product display operation for causing the image display device to display an image of a plurality of types of the storefront sales products stored in the storefront rack;
A product selection operation for freely selecting the over-the-counter sales products displayed on the image display device in response to a user input operation of the user portable terminal;
A history recording operation for recording, as one user action history, at least from the start of the wireless communication with the image display device of the user portable terminal by a user input operation of one general user until the selection of the over-the-counter sales product,
A data processing method for causing at least one of the store server device, the store front rack, the sales processing device, and the image display device to execute at least a part thereof.

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