JP2007265256A - Central processing system and method for money order transfer correction/refund - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To obtain a system for efficiently performing processing such as requesting and confirming a correction, etc. based on an inquiry when automatic deposit processing for money transfer, etc. is not enabled. <P>SOLUTION: The system includes a correction/refund terminal 11 for supporting an operator to generate a request sheet related to correction or refund, based on an inquiry message to a transfer request incapable of depositing, an approval terminal 14 for supporting an approver to approve the request sheet content related to correction or refund generated by use of the correction/refund terminal 11, and a customer communication unit 15 at least connected to a telephone line, for performing facsimile transmission/reception processing in regard to the request sheet related to correction or refund, based on a command from the approval terminal 14. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a currency transfer correction / reorganization centralized processing system that provides support for efficiently performing processing such as correction request and confirmation when there is a deficiency in a request for exchange at each branch office. .

  For example, when a transfer is made in a financial institution or the like, if there is an error such as an account number or a payee name at the time of request, the host computer cannot perform automatic deposit processing for the designated account. Conventionally, when such automatic deposit processing inability has occurred, if it is not possible to confirm at the transfer office, etc., send an inquiry message containing the account number, name, cause of automatic deposit failure as data, etc. , Have made an inquiry.

Then, at the branch of the transfer source that has received the inquiry message via the host computer of the transfer source financial institution, a customer inquiry person (hereinafter referred to as an inquiry person) corresponds to a client (hereinafter referred to as a customer). ) Is informed that the specified account cannot be deposited by telephone, etc., receives a correction or restructuring instruction from the customer, and transmits the result in a telegram (for example, see Patent Document 1). .
JP 2003-271824 A

  However, the above work has a large work load on the person in charge of the inquiry, and there is a possibility that the normal work may be hindered.

  Therefore, it has been desired to realize a system or the like that can efficiently perform processing such as request for correction and confirmation based on an inquiry when automatic deposit processing in transfer or the like cannot be performed.

  The exchange transfer correction / reorganization centralized processing system according to the present invention is a correction / combination terminal device that supports the creation of a request for correction or reorganization by an operator based on an inquiry message for a non-payable transfer request; An approval terminal device for assisting the approver to approve the content of the request for correction or recombination created in the correction / combination terminal device, and at least a telephone line connected to the approval terminal And a customer communication device for performing facsimile transmission / reception processing on a request for correction or reorganization for a customer related to a transfer request.

  According to the present invention, the procedure for correction or reorganization that each person in charge has performed including manual work is configured, the support processing by each device is performed, and centralized processing is performed. Processing related to correction and recombination can be performed efficiently. In addition, the workload of the person in charge of inquiry can be reduced.

Embodiment 1 FIG.
FIG. 1 is a block diagram showing a configuration centering on a currency transfer correction / combination concentrated processing system according to an embodiment of the present invention. In FIG. 1, a currency exchange correction / combination centralized processing system 1 provided in, for example, a centralized center connected to a business office computer system 100 of each business office via a communication line or the like is a correction / combination DB server. 11, a correction / combination terminal 12, an approval terminal 13, a printer 14, a customer contact server 15, a multi-router (communication control device) 16, and a communication gateway 17. These are connected by a telecommunication line such as a LAN (Local Area Network) and can exchange (transmit / receive) a telegram or the like.

  The correction / combination DB server 11 includes a correction / combination data processing unit 11A and a correction / combination data storage unit 11B. The correction / combination data processing means 11A serves as a so-called database management system that manages correction / combination data stored (filed) in the correction / combination data storage means 11B. Here, examples of the correction / combination data include, for example, a message stored in the business DB server 120, data such as customer information, and a correction request form created in the exchange transfer correction / combination centralized processing system 1. Or, there is data such as a recombination request form (hereinafter simply referred to as a correction request form) and various electronic messages. Further, for example, the correction / combination data storage means 11B stores the correction / combination data in the signal and transmits the signal to devices inside and outside the system. Here, for example, the correction / combination terminal 12 and the approval terminal 13 have, for example, a WEB browser as a program, and the correction / combination data processing unit 11A can be browsed by the correction / combination terminal 12 or the like using the WEB browser. As described above, the correction / recombination data may be converted into data that can be displayed by a WEB browser, such as XML format, and stored, or converted and transmitted. Good.

  As described above, the correction / combination data storage means 11B corrects / combines, for example, inquiry messages transmitted from other financial institutions, request forms created with the support of the correction / combination terminal 12, messages, etc. Stored as data. Here, among the correction / recombination data, information relating to a customer who has an account in a financial institution, in particular the host computer 110 (business DB server 120) (for example, customer number, name, address, telephone number, FAX) It is assumed that customer information data reflecting a number, etc. (hereinafter referred to as customer information) is stored in the customer DB 11C of the correction / combination data storage means 11B. The update of the data content of the customer DB 11C is performed once a day, for example, by the correction / combination data processing means 11A.

  The correction / combination terminal 12 includes a correction / combination processing unit 12A, a correction / combination input unit 12B, a correction / combination display unit 12C, and a correction / combination transmission / reception unit 12D. The correction / combination processing means 12A is composed of data processing means such as a computer, for example. The correction / combination processing unit 12A processes, for example, correction / combination data, transmits a display signal based on the processing, and displays the contents of a message, a request form, etc. on the correction / combination display unit 12C such as a CRT or LCD. Let Further, based on the instruction from the person in charge of the inquiry (operator), for example, the correction / combination DB server 11 is searched for data, or the person in charge of inquiry is inquired via the correction / combination input means 12B such as a mouse or keyboard. A person performs a creation support process for creating a correction request form, a message, and the like. Further, when a telephone contact is instructed as a contact method of a customer to be inquired, such as a handset, a handset, a transmitter, and a soft phone function (not shown), and the customer contact server 15 and the telephone line are instructed. Process to be able to make a call with the customer.

  The correction / combination input unit 12B transmits instructions, data, and the like from the person in charge as signals to the correction / combination processing unit 12A. The correction / combination display unit 12C is a unit for performing display based on the display signal transmitted from the correction / combination processing unit 12A and teaching the person in charge of inquiry. The correction / combination transmitting / receiving unit 12D is a unit for transmitting / receiving a signal including various data related to the processing of the correction / combination processing unit 12A such as correction / combination data. Hereinafter, it is assumed that transmission / reception of signals in the correction / combination terminal 12 is performed via the correction / combination transmission / reception means 12D.

  The approval terminal 13 is composed of an approval processing means 13A, an approval input means 13B, and an approval display means 13C. The approval request person, the confirmation of the contents of the message, etc., etc. It is a terminal for performing the approval work. The approval processing unit 13A displays, for example, the contents of a request form, a message, and the like created with the support of the correction / combination terminal 12 on the approval display unit 13C, and from the approval person via the approval input unit 13B. Based on the input instruction, the correction request form is faxed to the customer or the like, and various electronic messages are sent to the host computer 110. The approval input unit 13B transmits an instruction, data, and the like from the approval person as a signal to the approval processing unit 13A. The approval display means 13C performs display based on the display signal transmitted from the approval processing means 13A, and teaches the person in charge of approval. The approval transmission / reception means 13D is a means for transmitting / receiving a signal including various data related to the processing of the approval processing means 13A, similarly to the correction / combination transmission / reception means 12D. Hereinafter, description will be made assuming that signal transmission / reception in the approval terminal 13 is performed via the approval transmission / reception means 13D. Here, the correction / combination terminal 12 and the approval terminal 13 do not have to be one in the system, and a plurality of correction / combination terminals 12 may be provided. The printer 14 is a device for printing on a paper medium based on instructions from the correction / combination terminal 12 and the approval terminal 13.

  In the present embodiment, the customer contact server 15 includes, for example, a telephone transmission unit 15A and a FAX transmission / reception unit 15B, and is connected to a telephone line. The telephone line referred to here may be any telephone line or FAX communication other than an analog line or ISDN public network. Then, based on the instructions and data from the correction / combination terminal 12 and the approval terminal 13, a telephone call such as an inquiry to the customer or the like, and FAX transmission / reception processing are performed. For example, when the person in charge makes an inquiry to a customer by telephone or the like, the telephone call means 15A performs a call process so that a call can be made between the customer and the person in charge via the telephone line. In the case of FAX (facsimile) transmission, the FAX transmission / reception means 15B transmits a FAX via a telephone line based on FAX transmission data in which the content of a correction request form or the like is described. Then, a signal including FAX reception data (image data) received via the telephone line can be transmitted to the correction / combination DB server 11. In the present embodiment, it is assumed that processing relating to FAX transmission / reception of a correction request document using the FAX transmission / reception means 15B is mainly performed. Although not provided here, e-mail may be transmitted via the Internet by e-mail transmission means, for example.

  The multi-router 16 is a router that can support a plurality of protocols, and serves as an interface with the communication line 110 in the processing system 1. The communication gateway 17 serves as an interface for communication with the host computer 110 and the like by electronic messages.

  The host computer 110 is, for example, an account host computer, and is used for deposit management, account management, and the like. In addition, the business DB server 120 periodically acquires and stores, for example, data such as inquiry message contents, customer information, ATM transaction information, and EB transaction information regarding data managed by the host computer 110. Various data used in the exchange transfer correction / combination processing system 1 basically reflects data stored in the business DB server 120. The business DB server 120 can use what is used for conventional business processing. In addition, the online terminal WEB server 130 corrects / restores data in, for example, an XML format so that the data related to the transfer request by ATM, automatic remittance, etc. can be browsed by the WEB browser in the correction / combination terminal 12 or the like. The data is converted into data that can be displayed by a WEB browser and stored, or converted and transmitted.

  FIG. 2 is a diagram showing a large processing flow in the first embodiment. In the present embodiment, processing related to currency correction / combination, which has conventionally been performed individually at a branch office or the like, is centralized and systematized in a system such as a centralized center, and processing efficiency, inquiring person in charge This is intended to reduce the burden on the user. In particular, in the present embodiment, a case will be described in which the content of an inquiry message is confirmed, the customer is confirmed, a correction request form is created, and the like. Here, the flow of processing performed in this system is roughly divided into inquiry message acquisition processing (FIG. 2A), customer contact processing (FIG. 2B), correction request document transmission / reception processing (FIG. 2C). The message creation process (FIG. 2D) and the correction (combination) message transmission process (FIG. 2E) are performed.

  FIG. 3 is a diagram illustrating the procedure of the inquiry message acquisition process. For example, processing related to inquiry message acquisition and the like will be described with reference to FIG. For example, the host computer 110 stores, as data, the contents of an inquiry message transmitted from a host computer (not shown) on another bank. The business DB server 120 also stores the data stored in the host computer 110 in a form that reflects the data stored in the host computer 110. Then, the correction / combination data processing unit 11A of the correction / combination DB server 11 periodically acquires (receives), for example, a signal including difference data for the data stored in the business DB server 120 and corrects the data. / The contents of the inquiry message, the data of the customer information, etc. are stored as correction / combination data in the combination data storage means 11B (S1).

  On the other hand, in the correction / combination terminal 12, for example, based on the work start instruction input by the person in charge of the inquiry through the correction / combination input unit 12B, the inquiry / combination processing unit 12A does not perform the inquiry message. , Request its transmission. Then, the contents of the inquiry message transmitted from the correction / combination DB server 11 are displayed on the correction / combination display means 12C (S2). Further, the correction / combination processing means 12A performs data request processing related to the transfer request related to the inquiry message to the business DB server 120 (host computer 110) and the online terminal WEB server 130, and the transfer request related to the inquiry message. The data regarding is acquired (S3). Here, for example, the host computer 110 manages data when a transfer request is made by FAX or the like (for example, image data of a transfer request document), and the business DB server 120 also stores the data. Yes. Further, the online WEB server 130 stores data relating to ATM and automatic remittance transfer requests in a format that can be displayed by a WEB browser. The correction / combination processing means 12A processes the data related to the transfer request, displays it on the correction / combination display means 12C, and performs support processing so that the person in charge of the inquiry can compare and confirm the inquiry message content and the transfer request content. (S4). Then, the contents of the inquiry message and the contents of the transfer request are confirmed by the person in charge of inquiry.

  FIG. 4 is a diagram illustrating a processing procedure when the inquiry message content and the transfer request content are different. For example, as a result of confirming the content by the person in charge of inquiry, there may be cases where, for example, there is a difference in hitting and the content of the inquiry message is different. Here, a processing procedure in the system in each case will be described.

  For example, if it is determined that there is a difference in power-paying in the message transmitted in relation to the transfer request, the person in charge of the inquiry inputs data such as a sentence representing the correction content via the correction / combination input means 12B and creates a correction message. The correction / combination terminal 12 (correction / combination processing means 12A) performs support processing for the creation (S11A). Then, the prepared correction message is transmitted to the correction / combination DB server 11. In the correction / combination DB server 11, the correction / combination data processing unit 11A stores the correction message as correction / combination data in the correction / combination data storage unit 11B (S12A). Thereafter, storage of correction / combination data in the correction / combination DB server 11 is performed by the same processing.

  In the approval terminal 13, the approval processing means 13A requests transmission of the created correction message based on the work start instruction input by the approval person through the approval input means 13B. Then, the transmitted correction message is processed, and the contents and the like are displayed on the approval display means 13C (S13A). When the person in charge of the approval confirms the displayed content and instructs the approval via the input means for approval 13B (S14A), a correction message is transmitted to the host computer 110 via the business DB server 120 (S15A). . Then, the host computer 110 performs processing based on the corrected message.

  On the other hand, if it is determined that the inquiry message is erroneous, the person in charge of the inquiry inputs data such as a sentence representing the contents of the answer via the correction / combination input means 12B and creates an answer message. The correction / combination terminal 12 (correction / combination processing means 12A) performs support processing for the creation (S11B). Then, the created reply message is transmitted to the correction / combination DB server 11. The correction / combination DB server 11 stores the reply message as correction / combination data (S12B).

  In the approval terminal 13, the approval processing unit 13A requests transmission of the created reply message based on the work start instruction input by the approval person through the approval input unit 13B. Then, the transmitted response message is processed, and the content is displayed on the approval display means 13C (S13B). When the person in charge of the approval confirms the displayed content and instructs the approval via the approval input means 13B (S14B), a reply message is transmitted to the host computer 110 via the business DB server 120 (S15B). . Then, the host computer 110 performs processing based on the response message.

  FIG. 5 is a diagram showing the procedure of the customer contact process. As a result of the content confirmation, for example, when it is considered that there is an error in the description content of the customer, a correction request is made to the customer. Here, processing related to communication for making an inquiry regarding correction or reorganization will be described. In the correction / combination terminal 12, for example, the correction / combination processing unit 12A includes data serving as a key for performing a search based on an instruction input by the person in charge of the inquiry via the correction / combination input unit 12B. A signal is transmitted (S21). In the correction / combination DB server 11, the correction / combination data processing means 11A searches the corresponding customer information data stored in the customer DB 11C. Here, the search is performed by using, for example, the transmission number written in the transfer request form, the name of the client, and the like, and the person in charge inputs the key from the correction / combination input means 12B.

  When a signal including customer information data based on the search result is received (acquired) from the correction / combination DB server 11 (S22), the correction / combination terminal 12, for example, based on an instruction from the person in charge of inquiry, Based on the telephone number data included in the data, a support process is performed so that the person in charge and the customer can make a call using a handset (not shown) via the customer contact server 15 (S23). Then, the person in charge of the inquiry creates a correction request form describing correction items and the like based on the result of the inquiry such as a telephone call to the customer. The correction / combination terminal 12 performs support processing for preparing the correction request document, such as displaying a fixed sentence of the correction request document and assisting in inputting the request content (S24). Here, when the customer cannot be contacted, a correction request form for FAX transmission to the sales office is created. Then, the correction request form data obtained by the inquiry person based on the data input via the correction / combination input means 12B is stored in the correction / combination DB server 11 as correction / combination data. (S25). Here, for example, a unique FAX serial number is attached to the correction request form, and the customer number and the data of the sending information associated with the data of the FAX number are also stored.

  FIG. 6 is a diagram showing a procedure of correction request document transmission / reception processing by FAX. FIG. 7 shows an example of a screen displayed on the approval display means 13C. From the unapproved list as shown in FIG. 7A, the person in charge of the approval gives a selection instruction via the input means for approval 13B. Based on the input correction request document confirmation start instruction, the approval processing unit 13A requests the correction / combination DB server 11 to transmit a signal including the data of the specified correction request document. Then, the data of the transmitted correction request form is processed, and the contents (fax image data to be transmitted) are displayed on the approval display means 13C as shown in FIG. 7B (S31). Here, the correction / combination DB server 11 searches the data of the customer information based on the data of the sending information related to the instructed correction request form, and transmits the data of the name (FAX destination) and FAX number. To do. The approval processing means 13A displays these data together with the FAX destination and FAX number portions in the image and displays them on the approval display means 13C to facilitate confirmation.

  When the person in charge of the approval confirms (approves) the displayed contents and instructs the FAX transmission via the approval input means 13B (S32), the approval processing means 13A sends the data and a correction request form to that effect. A signal including the data is transmitted to the customer contact server 15. Then, the FAX transmission / reception means 15B of the customer contact server 15 performs transmission processing to convert the data of the correction request form into data (signal) that can be transmitted by FAX, and transmits the FAX of the correction request form to the customer or the sales office ( S33).

  On the other hand, when a FAX is transmitted from a customer or a branch office (sales office computer system 100) after confirmation, registration, re-correction, etc. by the customer, the FAX transmission / reception means 15B performs reception processing, and the FAX reception data A signal including (received FAX image data or the like) is transmitted to the correction / combination DB server 11. The correction / combination DB server 11 stores the FAX reception data as correction / combination data (S34). At this time, the data is stored in association with the data of the FAX number of the transmission source transmitted by the customer or the like.

  FIG. 8 is a diagram illustrating a procedure of a message creation process based on the received FAX. In the correction / combination terminal 12, for example, the correction / combination processing unit 12A sends a fax reception to the correction / combination DB server 11 based on an instruction input by the person in charge of the inquiry via the correction / combination input unit 12B. Request signal transmission with data. Then, the signal transmitted from the correction / combination DB server 11 is processed, and the content of the received correction request document relating to the FAX is displayed on the correction / combination display means 12C (S41). Here, the correction / combination DB server 11 searches the FAX transmission data based on the FAX number data stored in association with the FAX reception data, and if there is any, the FAX reception data. Send with data. Then, the correction / combination processing unit 12A causes the correction / combination display unit 12C to also display the content of the correction request form related to FAX transmission (S42). Here, for example, when there is no corresponding item or there are a plurality of items and the FAX transmission data cannot be obtained from the correction / combination DB server 11, it is described in the FAX content displayed on the correction / combination display means 12C. Based on the serial number, for example, the person in charge inputs the serial number via the correction / combination input means 12B, and causes the correction / combination DB server 11 to search for data transmitted by FAX. Processing as described above is performed, and support processing for comparing the contents of FAX transmission and reception by the person in charge of inquiry is performed (S43). Then, the FAX transmission content and the reception content are confirmed.

  For example, if the person in charge of the inquiry determines that there is a change between the fax transmission content and the reception content, the change content is re-sent by telephone or the like, for example, as in the case of the customer contact process described above. The correction / combination terminal 12 performs support processing so that the person in charge and the customer can make a call via the customer contact server 15 (S44). Then, the person in charge of the inquiry creates a correction message in which correction items are described based on the FAX contents, etc., a reconstitution message for performing reconstitution, and a retransfer message for performing retransfer to another financial institution. (Hereinafter, when these are not distinguished, they are called various messages). The correction / combination terminal 12 performs support processing for preparing the correction request document such as display of a fixed message, input support of request contents, and the like (S45). In addition, data of various messages obtained by the inquiry person based on the data input via the correction / combination input means 12B is stored in the correction / combination DB server 11 as correction / combination data ( S46).

  FIG. 9 is a diagram illustrating the procedure of the correction message transmission process. Based on the confirmation start instruction input by the person in charge of approval through the input unit for approval 13B, the processing unit for approval 13A requests the correction / combination DB server 11 to transmit a correction message. Then, the transmitted correction message is processed, the contents thereof are displayed on the approval display means 13C (S51), and the support process for confirming the person in charge of approval is performed (S52). For example, in order for the approver to confirm payment of the customer's fee, the correction request form data is converted into FAX data via the customer contact server 15 in the same manner as the correction request form transmission / reception process described above. It is transmitted to the store (S53). The FAX transmission / reception means 15B performs reception processing and transmits a signal including FAX reception data (such as received FAX image data) related to the reply to the correction / combination DB server 11. The correction / combination DB server 11 stores the received FAX reception data as correction / combination data (S54). When the person in charge of approval confirms the displayed contents and instructes the approval (message transmission) via the approval input means 13B (S55), the approval processing means 13A sends the corrected message to the business DB server 120. Is transmitted (transmitted) to the host computer 110 via S (S56).

  Based on the instruction input by the person in charge of approval through the input means for approval 13B, the processing means for approval 13A transmits a signal including data relating to the fee to the correction / combination DB server 11 and stores it as correction / combination data. (S57). Then, the correction / combination DB server 11 counts, for example, the number of correction occurrences for a customer who has been registered in advance, for example, based on the fee-related data, and transmits the count number to the host computer 110 as a fee message. Etc. are performed (S58). This allows the system to scrutinize for fees. Depending on circumstances, various fee collection settings such as individual fee setting and fee totaling for each customer can be performed.

  FIG. 10 is a diagram showing the procedure of the return message transmission process. Also in the case of performing the reorganization, similar to the correction message transmission process, the approval processing unit 13A corrects / combines the transmission of the recombination message based on the confirmation start instruction input by the person in charge of approval via the approval input unit 13B. Requests to the return DB server 11. Then, the transmitted reorganization message is processed, and the content is displayed on the approval display means 13C (S61), and the approval person confirming support process is performed (S62). Then, in order for the approver to confirm payment of the customer's fee, etc., the correction request form data is converted into FAX data via the customer contact server 15 in the same manner as the correction request form transmission / reception process described above, and is sent to the sales office. Transmit (S63). The correction / combination DB server 11 stores the received FAX reception data as correction / combination data (S64). When the person in charge of approval confirms the displayed contents and instructes the approval (message transmission) via the approval input means 13B (S65), the approval processing means 13A sends the reorganization message to the business DB. A transmission (transmission) is made to the host computer 110 via the server 120 (S66). Further, based on the instruction input by the person in charge of approval through the input unit for approval 13B, the processing unit for approval 13A transmits a signal including data relating to the fee to the correction / combination DB server 11, and the correction / combination data. (S67). Then, the correction / combination DB server 11 counts, for example, the number of recombination occurrences for a customer who has been registered in advance based on the fee-related data, and transmits the count number etc. to the host computer 110 as a fee message. Perform processing such as.

  Further, when the reversal is performed, the host computer 110 stores data of fund acceptance information regarding the reimbursement returned to the transfer source account. As described above, the correction / combination DB server 11 periodically receives data stored in the host computer 110, for example, but also receives data of fund acceptance information (S68) and stores it as correction / combination data. (S69).

  Further, when a retransfer message has been created to transfer money to another financial institution, the approval processing means 13A is based on the confirmation start instruction input by the approval person via the approval input means 13B. Requests the correction / combination DB server 11 to transmit a retransfer message. Then, the transmitted retransfer message is processed, and the content is displayed on the approval display means 13C (S70). When the person in charge of approval confirms the displayed contents and instructs the approval (message transmission) via the approval input means 13B (S71), the approval processing means 13A sends the retransfer message to the business DB. A call is sent (transmitted) to the host computer 110 via the server 120 (S72).

  As described above, according to the first embodiment, the system is configured and centralized processing is performed for correction or reorganization procedures that each person in charge includes manual operations. Processing related to reassembly can be performed efficiently and reliably. In addition, each device of the system can, for example, compare inquiry messages by the person in charge of inquiry and person in charge of approval, comparison of FAX transmission / reception results, confirmation support, correction request form, support for creation of various messages, etc., support for contact with customers, etc. , The workload of the person in charge of inquiry can be reduced. In addition, since the data related to the fee is also stored in the correction / combination DB server 11 as the correction / combination data, a variety of processing such as reliable scrutiny and totalization regarding the fee can be performed.

Embodiment 2. FIG.
Although not particularly shown in the above-described embodiment, in the exchange transfer correction / reorganization centralized processing system, all data related to correction and reorganization including correction data, reorganization data, including data on request forms, messages, etc. It is stored in the correction / combination DB server 11. Therefore, in the correction / combination terminals 12 and 13 approval terminal, the correction / combination DB server 11 can also inquire the processing status (transaction status: status) for each inquiry message (transfer request).

Embodiment 3 FIG.
In the above-described embodiment, the data managed by the host computer 110 is reflected via the business DB server 120 and stored in the correction / combination DB server 11 as correction / combination data. It is not limited to. You may make it memorize | store by receiving transmission of the signal containing data directly from the host computer 110.

Embodiment 4 FIG.
In the above-described embodiment, the central processing system is provided in the central center or the like. However, the present invention is not limited to this. For example, the system may be provided in a sales office.

It is a block diagram centering on the money-exchange office work agency processing system which concerns on embodiment. FIG. 10 is a diagram illustrating a procedure of inquiry processing in the destination system according to the first embodiment. It is a figure showing the procedure of an inquiry message | telegram acquisition process. It is a figure showing the procedure of a process when the inquiry message | telegram content and the transfer request content differ. It is a figure showing the procedure of a customer contact process. It is a figure showing the procedure of the correction request document transmission / reception process by FAX. It is a figure showing the example of a screen displayed on the display means 13C for approval. It is a figure showing the procedure of the message | telegram preparation process based on the received FAX. It is a figure showing the procedure of a correction message | telegram transmission process. It is a figure showing the procedure of a set-back message transmission process.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Processing system 11 Correction / combination DB server 11A Correction / combination data processing means 11B Correction / combination data storage means 11C Customer DB
12 Correction / combination terminal 12A Correction / combination processing means 12B Correction / combination input means 12C Correction / combination display means 12D Correction / combination transmission / reception means 13 Approval terminal 13A Approval processing means 13B Approval input means 13C Approval Display means 13D Approval transmission / reception means 14 Printer 15 Customer contact server 15A Telephone transmission means 15B FAX transmission means 16 Multi-router 17 Communication gateway 100 Store computer system 110 Host computer 120 Business DB server 130 Online terminal WEB server

Claims (6)

A correction / combination terminal device that supports the creation of a request for correction or reorganization by an operator based on an inquiry message for a non-payable transfer request;
An approval terminal device that provides support for an approver to approve the contents of the request for correction or recombination created in the correction / combination terminal device;
Foreign currency transfer correction / combination concentration characterized by comprising: a customer contact device connected to at least a telephone line and performing facsimile transmission / reception processing related to the request for correction or reorganization based on an instruction from the terminal for approval Processing system. The correction / combination terminal device further supports creation of a message related to correction or recombination by an operator based on the content of the request for correction or recombination related to facsimile transmission / reception,
2. The exchange transfer correction / reorganization centralized processing system according to claim 1, wherein the approval terminal device provides support for an approver to approve the contents of a message related to the correction or reorganization.   3. The exchange transfer correction / combination centralized processing system according to claim 1, further comprising a correction / combination database processing device for storing data necessary for processing performed by a device in the system.   4. The exchange transfer correction / combination centralized processing system according to claim 3, wherein the correction / combination database device stores fee data relating to correction or recombination and performs a scrutinization process.   5. The correction / combination terminal device and / or the approval terminal device makes a transaction status inquiry based on data stored in a correction / combination database processing device. Currency exchange correction / reorganization centralized processing system. The correction / combination terminal device displays the contents of the inquiry message for the non-payable transfer request on the display means and supports the comparison performed with the data related to the transfer request, and corrects by the operator based on the confirmation to the customer or A process for supporting the preparation of a request for reorganization,
When the approval terminal device displays on the display means the contents of the prepared request form relating to the correction or reorganization, and determines that it has been approved, the facsimile of the request form relating to the correction or reorganization is displayed on the customer contact device. A process of sending,
The correction / combination terminal device supports the creation of a message related to correction or recombination by an operator based on the contents of the request for correction or recombination related to facsimile transmission / reception performed by the customer contact device. When,
The approval terminal device includes a step of displaying the contents of the created message on a display means and, when it is determined that the message has been approved, transmitting the message to a host computer. Reorganization processing method.

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