JP2006317919A - Image forming apparatus, image display method and voice reproduction method thereof, image display program and voice reproduction program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an image forming apparatus wherein an operating procedure is displayed as an image such that operators ranging from beginner to expert can surely operate the apparatus, to provide an image display method and a voice reproduction method for the image forming apparatus, and to provide an image display program and a voice reproduction program. <P>SOLUTION: The image forming apparatus includes a storage part 402 for storing image data on the operating procedure of the image forming apparatus; a detection part 403 for detecting the abnormal state of the image forming apparatus and the state of the image forming apparatus 4 operated by the operator; a memory control part 406 for reading the image data, corresponding to the abnormal state or the operated state by the operator detected by the detecting part 403 from the storage part 403; and a display part 404 for displaying the image data read by the memory control part 406. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an image forming apparatus, an image display method and an audio reproduction method of the image forming apparatus, an image display program, and an audio reproduction program.

  As a method for displaying the operation procedure of the image forming apparatus, the instruction manual is often displayed as a figure or text. FIG. 1 shows an example of operation procedure display in the prior art. FIG. 1 is an example of the operation procedure display for toner cartridge replacement described in the instruction manual. The content of the operation procedure represents that the cover of the image forming apparatus is opened and a new cartridge taken out from the package is attached to the image forming apparatus. FIG. 2 shows an example of operation procedure display of the prior art. FIG. 2 is an example of a procedure display of toner attachment / removal described in the instruction manual with drawings and texts. FIG. 3 shows an example of operation procedure display of the prior art. FIG. 3 shows that the image forming apparatus is in an abnormal state by blinking the LED etc. provided in the image forming apparatus, and the operator who knows the state indicates the blinking place in the instruction manual or the like. It is an example which shows the corresponding operation procedure. In addition, a conventional technique that indicates the number of steps of the remaining operation procedure in accordance with the operation progress stage is also known (see Patent Document 1).

Further, in Patent Document 2, when it is detected that a predetermined operation by an operator is necessary in the image forming apparatus, moving image data indicating a sequence of predetermined operations is displayed on the display unit as a moving image (implemented). In the example, “display in 70 to 200 ms so that afterimage does not remain in the case of LCD display” is described. Here, the moving image data for various necessary operation guidance is stored in a memory in the apparatus. Further, a sequence program for displaying a necessary moving image or text when a necessary operation is detected is also stored in the memory in the main body.
JP 2003-005586 A Japanese Patent No. 3274439

  However, in the invention disclosed in Patent Document 1, there is a problem that it is difficult for the operator to understand the operation procedure in the display of the operation procedure using these diagrams and sentences. For example, in the toner exchange, there is an instruction to shake the toner container in order to agitate the toner. However, in the display of a figure or text, it is not known how fast it should be shaken.

  In the invention disclosed in Patent Document 2, the image forming apparatus detects the necessity of operation guidance (no paper, no toner, full waste toner, etc.), and the operation guidance necessary for each is detected. However, there is a problem that it is impossible for a beginner to memorize all the operations immediately by simply displaying a moving image of a series of operation procedures. In addition, there is a problem that it is a waste of time to operate after watching a moving image even if it is a slightly mature person, even though a still image level is better than a moving image.

  The present invention has been made in view of the above points. An image forming apparatus that displays an operation procedure that can be operated quickly and reliably from beginners to experts, and an image display method, an audio reproduction method of the image forming apparatus, An object is to provide an image display program and an audio reproduction program.

  In order to achieve the above object, an image forming apparatus according to the present invention includes an image data storage unit that stores image data relating to an operation procedure of the image forming apparatus, an abnormal state of the image forming apparatus, and an operation performed by an operator. Detection means for detecting an operation state of the image forming apparatus, an abnormal state detected by the detection means, a reading means for reading image data corresponding to an operation state by an operator from the image data storage means, and the reading means And a display means for displaying the image data read out by.

    In order to achieve the above object, the image data of the present invention is composed of a plurality of continuous image frames, and the reading means is the first image among the plurality of continuous image frames. The frame can be configured to be repeatedly read a plurality of times.

  In order to achieve the above object, the reading means of the present invention can be configured to read the image data at 24 to 30 frames / second.

  In order to achieve the above object, an image forming apparatus according to the present invention includes an audio data storage unit that stores audio data related to an operation procedure of the image forming apparatus, an abnormal state of the image forming apparatus, an operator Detecting means for detecting an operation state of the image forming apparatus according to the above, an abnormal state detected by the detection means, a reading means for reading out sound data corresponding to the operation state by the operator from the sound data storage means, Reproducing means for reproducing the audio data read by the reading means can be provided.

  In order to achieve the above object, the image forming apparatus according to the present invention includes an input unit operable externally, and the detection unit detects an input to the input unit by an external operation, and the reading unit Can be configured to start reading image data or audio data corresponding to the detection result by the detection means.

  In order to achieve the above object, the image data of the present invention is image data divided for each operation procedure, and the image data divided for each operation procedure is sequentially read by the reading unit. It can be constituted as follows.

  In order to achieve the above object, the audio data of the present invention is audio data divided for each operation procedure, and the audio data divided for each operation procedure is sequentially read out by the reading means. It can be constituted as follows.

  In order to achieve the above object, the reading means of the present invention is configured to continuously read the image data divided for each operation procedure and / or the audio data divided for each procedure. Can do.

  In order to achieve the above object, an image forming apparatus of the present invention is an image forming apparatus connected to a server having image data storage means for storing image data relating to an operation procedure of the image forming apparatus, An image data request for requesting image data stored in the image data storage means when the abnormal state of the image forming apparatus is detected, which is image data of an operation procedure corresponding to the abnormal state with respect to the server And image data receiving means for receiving the image data requested by the image data requesting means, and display means for displaying the image data received by the image data receiving means.

  In order to achieve the above object, an image forming apparatus of the present invention is an image forming apparatus connected to a server having sound data storage means for storing sound data relating to an operation procedure of the image forming apparatus, An audio data request for requesting audio data stored in the audio data storage means when the abnormal state of the image forming apparatus is detected, which is audio data of an operation procedure corresponding to the abnormal state with respect to the server And voice data receiving means for receiving the voice data requested by the voice data requesting means, and playback means for playing back the voice data received by the voice data receiving means.

  In order to achieve the above object, the image forming apparatus of the present invention includes an image data storage unit or an audio data storage unit that stores image data or audio data received by the image data receiving unit or the audio data receiving unit. It can comprise so that it may have.

  In order to achieve the above object, the image forming apparatus of the present invention displays the image data or the audio data received by the image data receiving unit or the audio data receiving unit without displaying the image data or the audio data. Or it can be configured to play.

  In order to achieve the above object, the image forming apparatus of the present invention includes a sequence program storage unit that stores image data related to an operation procedure of the image forming apparatus and a sequence program for reading and displaying the image data. An image forming apparatus connected to a server having an operation procedure image data and a sequence program corresponding to an abnormal state with respect to the server when an abnormal state of the image forming apparatus is detected, Image data and sequence program request means for requesting image data and sequence program stored in the storage means, receiving means for receiving image data and sequence program requested by the request means, and images received by the receiving means Image data to store data and sequence program It can be configured to have a sequence program storage means.

  In order to achieve the above object, the image forming apparatus of the present invention includes audio data and a sequence for storing audio data relating to an operation procedure of the image forming apparatus and a sequence program for reading and reproducing the audio data. An image forming apparatus connected to a server having a program storage means, and when detecting an abnormal state of the image forming apparatus, audio data and a sequence program of an operation procedure corresponding to the abnormal state with respect to the server Requesting means for requesting the voice data and sequence program stored in the voice data and sequence program storage means, receiving means for receiving the voice data and sequence program requested by the requesting means, and the receiving means Stores received audio data and sequence program It can be configured to have a voice data and sequence program storage means.

  In order to achieve the above object, the image forming apparatus of the present invention can be configured such that the orientation of the display surface of the display means is variable or the display surface of the display means can be removed.

  Moreover, in order to achieve said objective, the said display means of this invention can be comprised so that it may be a touchscreen.

  In order to achieve the above object, the image display method of the present invention is an image display method of an image forming apparatus having image data storage means for storing image data relating to an operation procedure of the image forming apparatus. A detection step for detecting an abnormal state of the apparatus, an operation state of the image forming apparatus by the operator, an abnormal state detected by the detection step, and image data corresponding to the operation state by the operator. It can comprise so that it may have the reading step read from a memory | storage means, and the display step which displays the image data read by the said reading step.

  In order to achieve the above object, the audio reproduction method of the present invention is an audio reproduction method for an image forming apparatus having audio data storage means for storing audio data relating to an operation procedure of the image forming apparatus. A detection step for detecting an abnormal state of the apparatus, an operation state of the image forming apparatus by an operator, an abnormal state detected by the detection step, and audio data corresponding to the operation state by the operator; It can be configured to have a reading step for reading out from the storage means and a reproducing step for reproducing the audio data read out in the reading step.

  In order to achieve the above object, an image display method of the present invention is an image display method of an image forming apparatus connected to a server having image data storage means for storing image data relating to an operation procedure of the image forming apparatus. A requesting step of requesting image data stored in the image data storage means of an operation procedure corresponding to an abnormal state to the server when detecting an abnormal state of the image forming apparatus; A receiving step for receiving the image data requested in the requesting step and a display step for displaying the image data received in the receiving step can be provided.

  In order to achieve the above object, the audio reproduction method of the present invention is an audio reproduction method for an image forming apparatus connected to a server having audio data storage means for storing audio data relating to the operation procedure of the image forming apparatus. A requesting step for requesting the audio data stored in the audio data storage means of the operation procedure corresponding to the abnormal state to the server when the abnormal state of the image forming apparatus is detected; The audio data requested by the requesting step may be received, and the reproduction step for reproducing the audio data received by the receiving step may be provided.

  In order to achieve the above object, the image display method of the present invention includes image data and a sequence for storing image data relating to an operation procedure of the image forming apparatus and a sequence program for reading and displaying the image data. An image display method of an image forming apparatus connected to a server having program storage means, wherein the image of an operation procedure corresponding to an abnormal state with respect to the server when an abnormal state of the image forming apparatus is detected A request step for requesting image data and a sequence program stored in the data and sequence program storage means, a receiving step for receiving the image data and sequence program requested by the request step, and the image data received by the receiving step Sequence received by the reception step It can be configured to have a read / display step of reading and displaying the image data by the program.

  In order to achieve the above object, the audio reproduction method of the present invention includes audio data and a sequence for storing audio data relating to the operation procedure of the image forming apparatus and a sequence program for reading and reproducing the audio data. An audio reproduction method for an image forming apparatus connected to a server having a program storage means, wherein the audio of an operation procedure corresponding to an abnormal state with respect to the server when an abnormal state of the image forming apparatus is detected A requesting step for requesting audio data and a sequence program stored in the data and sequence program storage means, a receiving step for receiving the audio data and sequence program requested in the requesting step, and the audio data received in the receiving step Sequence received by the reception step It can be configured to have a read / reproducing step of reading out and reproducing the audio data by program.

In order to achieve the above object, an image display program of the present invention is an image display program executed in an image forming apparatus having image data storage means for storing image data relating to an operation procedure of the image forming apparatus. A detection function for detecting an abnormal state of the image forming apparatus and an operation state of the image forming apparatus by an operator;
An abnormal state detected by the detection function, a read function for reading image data corresponding to an operation state by an operator from the image data storage means, and a display function for displaying the image data read by the read function; Can be configured to be realized.

  In order to achieve the above object, the image display program of the present invention is a sound reproduction program executed in an image forming apparatus having sound data storage means for storing sound data relating to the operation procedure of the image forming apparatus. In addition, the image forming apparatus includes an abnormal state of the image forming apparatus, a detection function for detecting an operation state of the image forming apparatus by the operator, an abnormal state detected by the detection function, and an operator It is possible to realize a reading function for reading out voice data corresponding to the operator state from the voice data storage unit and a playback function for playing back the voice data read out by the reading function.

  According to the present invention, an image forming apparatus that displays an operation procedure that can be operated quickly and surely from beginners to skilled persons as an image, an image display method and an audio reproduction method of the image forming apparatus, an image display program, and an audio reproduction program are provided. Can be provided.

  Next, the best mode for carrying out the present invention will be described with reference to the drawings.

  First, an image forming apparatus according to a first embodiment of the present invention will be described with reference to FIGS.

  FIG. 4 shows a block diagram of a configuration example of the image forming apparatus of the present invention. In FIG. 4, an image forming apparatus 400 includes a CPU (Central Processing Unit) 401, a storage unit 402, a detection unit 403, a display unit 404, an audio reproduction unit 405, a memory control unit 406, an operation input unit 407, an image reading unit 408, The image forming apparatus includes a developing unit 409, a fixing unit 410, and a paper feeding unit 411.

  A CPU 401 controls the entire image forming apparatus.

  A storage unit (image data storage unit and / or audio data storage unit) 402 stores moving image data and / or audio data related to the operation procedure.

  A detection unit (detection unit) 403 detects an abnormal position when the image forming apparatus 400 is not normal, for example, when there is no toner, no paper, or a jam. For example, when detecting a jam, there is a detection sensor at a passage position of the paper, and based on the detection result of the detection sensor, the state of the image forming apparatus, an abnormal position, and the like are detected. Various operation states such as opening / closing of the operator's cover, removal of the toner cartridge, and operation of the knob are also detected.

  The display unit (display unit) 404 displays the moving image data related to the operation procedure read from the storage unit 402 on the display screen. FIG. 5 shows an example of the display unit 404. The display unit 404 may be configured such that the orientation of the display screen can be changed or removed. FIG. 5A is a diagram illustrating an example in which the display screen rotates. FIG. 5B is a diagram showing an example of setting up a display screen. FIG. 5C is a diagram showing an example in which the display screen can be removed and placed at a free position by wireless connection.

  The audio reproduction unit (reproduction unit) 405 reproduces audio data regarding the operation procedure read from the storage unit 402. For example, a speaker.

  The memory control unit (reading unit) 406 reads moving image data and / or audio data related to the operation procedure stored in the storage unit 402.

  The operation input unit (input unit) 407 is, for example, a keyboard or a touch panel for inputting an operation of the image forming apparatus. The operation input unit 407 includes a moving image display mode input key for switching the moving image display mode and an operation start input key for starting an operation procedure. Details will be described in an example of the operation input unit 407 below.

  The image reading unit 408 reads a document. For example, a scanner.

  A developing unit 409 develops a document image. For example, a developing device.

  The fixing unit 410 fixes the toner on the paper. For example, a fixing device.

The paper feed unit 411 carries paper. For example, a paper feeding device.
(Example of operation input unit 407)
Next, an example of the operation input unit will be described with reference to FIGS. FIG. 6 is a moving image display mode input unit for switching the moving image display mode among the operation input units. In FIG. 6, the moving image display mode input unit 501 includes a normal mode 502, a still image mode 503, and a demo mode 504.

  In the normal mode 502, a moving image indicating an operation procedure corresponding to a procedure such as toner replacement is advanced in accordance with an operation state of the operator corresponding to each operation procedure or a detection result of an abnormal state of the image forming apparatus. Mode. Since the moving image indicating the next operation is displayed every time the operator finishes each operation procedure, the operation procedure is reliably guided. When the correct operation is not performed, for example, when an empty toner cartridge is loaded, the absence of toner is detected by the presence / absence of toner detection, so that the moving image indicating the operation procedure of the next step is not displayed.

  The still image mode 503 is a mode in which the screen display indicating the operation procedure is a still image (pictogram) for the first predetermined time, and then a moving image is displayed until the operation procedure is completed. An operator who is familiar with the operation may not need a movie of all the operation procedures as long as the initial operation procedure is known, and the time required for the operation by the still image mode in which only the first still image can be viewed. Can be shortened.

  The demo mode 504 is a mode in which the operation procedure is continuously displayed without stopping the moving image of the operation procedure. Since the operator can confirm a series of operation procedures, the operator can grasp the difficulty of operation, the operation time, and the like in advance. In addition, when the operation is difficult, it is possible to call another person.

Here, the moving image display mode will be described. FIG. 7A is a diagram illustrating a configuration example of a moving image. A moving image is composed of a plurality of continuous image frames 1101. FIG. 7B is a diagram illustrating an example of a moving image display method. In the moving image display of FIGS. 7B and 7A, a plurality of image frames 1101 are read out continuously from the display start to the display end at a speed of 24 to 30 frames / second from the image frames 11011 ₁ to 1101 _E. In the moving image display in FIGS. 7B and 7B, the first image frame 11011 ₁ at the start of display among the plurality of image frames 1101 is repeatedly read out a plurality of times. As a result, the moving image display is a still image display at the start of display, and then a moving image display. The reading speed is 24 to 30 frames / second. The normal mode 502 in FIG. 6 is the type of display mode in FIGS. 7B and 7A, and a moving image is displayed based on the detection result of the operation state of the operator of the detection unit 403 and the abnormal state of the image forming apparatus. It is a mode to proceed. The still image mode 503 is the display mode shown in FIGS. The demo mode 504 is the display mode shown in FIGS.
(Specific example 1)
Next, a specific example 1 of moving image data and a method for displaying the moving image data in the first embodiment will be described with reference to FIGS. Here, the image forming apparatus 400 displays a moving image indicating the toner replacement operation procedure in conjunction with the actual operation of the operator.

  FIG. 8 is a diagram illustrating a first specific example of moving image data. FIG. 8 relates to an operation procedure for toner replacement. This moving image data is divided into six parts (A) to (F) for each operation procedure. FIG. 8A shows a moving image for opening the front cover. FIG. 8B shows a moving image that can be opened while gripping the handle of the green cover. FIG. 8C shows a moving image in which the cartridge to be replaced is slowly pulled out. FIG. 8D shows a moving image in which a new cartridge is shaken 10 to 12 times and slowly slowly inserted into the back. FIG. 8E shows a movie that closes the green cover. FIG. 8F shows a moving image for closing the front cover. These are all moving image data corresponding to moving images of 24 to 30 frames / second. Even with audio data, the audio data explains the operation corresponding to the moving image data.

  FIG. 9 is a diagram for explaining the operation of the moving image data of the first specific example. The operation will be described with reference to FIG. First, the detection unit 403 detects that toner replacement is necessary. In response to the detection result, in step S901, a warning “Please replace toner” is displayed on the display screen by the display unit 404. Next, in step S902, it is detected that the operation start input key of the operation input unit 407 has been pressed. In step S903, the display unit 404 displays a moving image for opening the front cover in FIG. In step S904, the detection unit 403 detects whether the front cover is opened. When the front cover is opened, in the next step S905, the display unit 404 displays a moving image that can be opened while gripping the handle of the green cover in FIG. In step S906, the detection unit 403 detects whether the green cover is opened. When the green cover is opened, in the next step S907, the display unit 404 displays a moving image of slowly pulling out the cartridge to be replaced shown in FIG. In step S908, the detection unit 403 detects whether the cartridge has been pulled out. When the cartridge is pulled out, in the next step S909, the display unit 404 displays a moving image in which the new cartridge in FIG. In step S910, the detection unit 403 detects whether a cartridge has been inserted and whether toner is present. When a cartridge containing toner is inserted, in the next step S911, the display unit 404 displays a moving image for closing the green cover in FIG. Next, in step S912, the detection unit 403 detects whether or not the green cover is closed. When the green cover is closed, in the next step S913, the display unit 404 displays a moving image for closing the front cover in FIG. Next, in step S914, the detection unit 403 detects whether or not the front cover is closed. When the front cover is closed, in the next step S915, the display unit 404 displays “toner replacement completed”. In the case of audio data attached, explanation is given by voice as necessary at each step. When it is detected that the operation by the operator is preceded during the moving image display, the moving image display of the operation procedure is stopped and the moving image display of the operation procedure of the next step is performed.

Such an operation produces the following effects. The effect is that the moving image display can be started by the operator's intention and the moving image and the sound of the necessary operating procedure are displayed or reproduced for each operating procedure, so that it is not necessary to memorize all the operations. In addition, since it is not possible to proceed to the next step unless the operation is surely performed, a beginner can perform the operation with peace of mind. Furthermore, since the moving image display gives priority to the operation of the operator without waiting for the end of the moving image display, even a mature person can surely advance the operation speedily.
(Specific example 2)
Next, a specific example 2 of the moving image data and a display method of the moving image data in the first embodiment will be described with reference to FIGS. Here, the image forming apparatus 400 displays a moving image indicating the jam processing operation procedure in conjunction with the actual operation of the operator.

  FIG. 10 is a diagram illustrating moving image data according to the second embodiment. FIG. 10 relates to an operation procedure of jam processing, and this moving image data is divided into eight (A) to (H) for each operation procedure. FIG. 10A shows a moving image in which the upper cover is opened and the document is removed. FIG. 10B shows a moving image for raising the document presser. FIG. 10C shows a moving image in which the original cover is removed by opening the middle cover. FIG. 10D shows a moving image for lowering the document presser. FIG. 10E shows a moving image in which the original feed plate is raised and the original is removed. FIG. 10F shows a moving image in which the upper cover is closed and an ADF (Auto Document Feeder) is opened. FIG. 10G shows a moving image in which the green knob is pinched, the cover is opened forward, the document is removed, the hand is released from the green knob, and the cover is closed. FIG. 10H shows a moving image for closing the ADF. These are all moving image data corresponding to moving images of 24 to 30 frames / second. Even with audio data, the audio data explains the operation corresponding to the moving image data.

  FIG. 11 is a diagram for explaining the operation of the second embodiment. The operation will be described with reference to FIG. First, the detection unit 403 detects that a jam has occurred in the P unit. In response to the detection result, in step S1101, the display unit 404 displays a warning “Jam has occurred in part P” on the display screen. Next, in step S1102, it is detected that the operation start input key of the operation input unit 407 has been pressed, and in step S1103, the display unit 404 displays a moving image for removing the document by opening the upper cover of FIG. To do. In step S1104, the detection unit 403 detects whether the upper cover has been opened. Next, in step S1105, the detection unit 403 confirms the presence or absence of paper. When there is no paper, the display unit 404 displays a moving image for raising the document presser in FIG. 10B in the next step S1106. In step S1107, the detection unit 403 detects whether the document presser is raised. When the document presser is raised, in the next step S1108, the display unit 404 displays a moving image for removing the document by opening the middle cover in FIG. Next, in step S1109, the detection unit 403 detects whether or not the middle cover has been opened. Next, in step S1110, the detection unit 403 confirms the presence or absence of paper. When there is no paper, in the next step S1111 the display unit 404 displays a moving image for lowering the document presser in FIG. Next, in step S1112, the detection unit 403 detects whether or not the document presser is lowered. Next, in step S1113, the display unit 404 displays a moving image in which the document feeding plate shown in FIG. Next, in step S1114, the detection unit 403 confirms the presence or absence of paper. When there is no paper, the detection unit 403 detects whether or not the document feeding plate is raised in the next step S1115. When the document feeder is raised, in the next step S1116, the display unit 404 displays a moving image for opening the ADF by closing the upper cover of FIG. Next, in step S1117, the detection unit 403 detects whether or not the upper cover is closed. When the upper cover is closed, in the next step S1118, the detection unit 403 detects whether or not the ADF is opened. When the ADF is opened, in the next step S1119, the display unit 404 displays a moving image in which the green knob in FIG. To do. Next, in step S1120, the detection unit 403 confirms the presence or absence of paper. When there is no paper, the detection unit 403 detects whether or not the cover is closed in the next step S1121. When the cover is closed, in the next step S1122, the display unit 404 displays a moving image for closing the ADF in FIG. Next, in step S1123, the detection unit 403 detects whether or not the ADF is closed. When the ADF is closed, in the next step S1124, the display unit 404 displays “Jam processing is complete”. In the case of audio data attached, explanation is given by voice as necessary at each step. When it is detected that the operation by the operator is preceded during the moving image display, the moving image display of the operation procedure is stopped and the moving image display of the operation procedure of the next step is performed.

  Such an operation produces the following effects. The effect is that the moving image display can be started by the operator's intention and the moving image and the sound of the necessary operating procedure are displayed or reproduced for each operating procedure, so that it is not necessary to memorize all the operations. Moreover, since it cannot progress to the next step if operation is not performed reliably, the beginner can perform the operation with peace of mind. Furthermore, since the moving image display gives priority to the operation of the operator without waiting for the end of the moving image display, even a mature person can surely advance the operation speedily.

  Further, by displaying the moving image data at 24 to 30 frames / second, it can be displayed at a speed close to the actual operation speed, which is easy for the operator to understand. Further, the display unit 404 is configured so that the orientation of the display surface is variable as shown in FIG. 5 (see FIGS. 5A and 5B) or the display surface can be removed (FIG. 5C). It can be operated while watching the moving image display even during operation. Further, as shown in the example of the operation input unit 407, by dividing the operation input unit into the normal mode 502, the still image mode 503, and the demo mode 504, not only a video or audio can be displayed or reproduced for each operation procedure, The contents of all operations can be viewed continuously in the demo mode 504. Further, since the moving image and the sound are displayed or reproduced in conjunction with the actual operation, it is possible to prevent the first moving image from being overlooked or the first sound being heard.

  Note that the moving image data and the display method thereof shown in the specific examples 1 and 2 are not limited to the first embodiment, and may be used in the following second, third, and fourth embodiments.

  Next, Embodiment 2 of the image forming apparatus of the present invention will be described with reference to FIGS.

  FIG. 12 is a block diagram illustrating a configuration example of an image forming apparatus using a network. In FIG. 12, an image forming apparatus 1200 includes a CPU 1201, a storage unit 1202, a detection unit 1203, a display unit 1204, an audio reproduction unit 1205, a memory control unit 1206, an operation input unit 1207, an image reading unit 1208, a developing unit 1209, and a fixing unit. 1210, a paper feeding unit 1211, a moving image / audio data requesting unit 1212, and a moving image / audio data receiving unit 1213. The image forming apparatus 1200 is connected to the server 1230 via a network. Examples of the network include the Internet and a LAN. The server 1230 includes a request reception unit 1231, a moving image / audio data storage unit 1232, and a transmission unit 1233.

  Here, the video / audio data request unit 1212, the video / audio data reception unit 1213, the server 1230, the request reception unit 1231, the video / audio data storage unit 1232, and the transmission unit 1233 will be described. Since the components are the same as those in the first embodiment, the description thereof is omitted.

  The moving image / audio data requesting unit (image data requesting unit and / or audio data requesting unit) 1212 detects moving image data of an operation procedure corresponding to an abnormal state when the detecting unit 1203 detects an abnormal state of the image forming apparatus. And / or request audio data from the server 1230.

  The moving image / audio data receiving unit (image data receiving unit and / or audio data receiving unit) 1213 receives moving image data and / or audio data requested by the moving image / audio data request unit 1212.

  The request receiving unit 1231 receives a moving image data and / or audio data request of the operation procedure requested from the moving image / audio data request unit 1212 of the image forming apparatus 1200.

  The moving image / audio data storage unit (image data storage means and / or audio data storage means) 1232 stores moving image data and / or audio data related to operation data.

  The transmission unit 1233 transmits the moving image data and / or audio data stored in the moving image / audio data storage unit 1232 to the image forming apparatus 1200 based on the request reception from the request reception unit 1231.

  Next, the operation of the image forming apparatus 1200 according to the second embodiment will be described. First, the detection unit 1203 detects whether the image forming apparatus 1200 is in an abnormal state. When the detection unit 1203 detects that the detection is not normal, the moving image / audio data requesting unit 1212 requests the server 1230 for moving image data and / or audio data based on the detection result. The server 1230 receives this request at the request reception unit 1231 and transmits the moving image data and / or audio data requested by the transmission unit 1233 to the image forming apparatus 1200. The image forming apparatus 1200 receives the moving image data and / or audio data by the moving image / audio data receiving unit 1213 and stores the received moving image data and / or audio data in the storage unit 1202. The stored moving image data and / or audio data is read by the memory control unit 1206 and displayed on the display unit 1204. Also, audio data is reproduced by the audio reproduction unit 1205.

  Such an operation produces the following effects. The effect is that the image forming apparatus 1200 does not need to store moving image data and / or audio data related to the operation procedure in advance, and even if it is not normal, the image forming device 1200 receives moving image data and / or data from the server 1230 via the communication network. The voice data can be obtained. Furthermore, by constantly updating the moving image data regarding the operation procedure on the server 1230 side, the image forming apparatus 1200 does not need to prepare a large-capacity memory. In addition, it is possible to display a video of the latest operation procedure at any time and play back sound.

  Next, operations until the image forming apparatus 1200 receives moving image data or audio data stored in the server 1230 and stores them in the storage unit 1202 will be described with reference to FIGS. 13 and 14, respectively.

  FIG. 13 is a diagram for explaining the operation when the moving image data stored in the server is received and stored using the network of FIG. In step S1501, the detection unit 1203 detects whether the image forming apparatus is in an abnormal state. If not normal, the moving image data is requested to the server 1230 in the next step S1502. In step S1503, moving image data is received from the server 1230. In step S1504, the moving image data received in step S1503 is stored in the storage unit 1202.

  FIG. 14 is a diagram for explaining the operation when the voice data stored in the server is received and stored using the network of FIG. In step S1601, the detection unit 1203 detects whether or not the image forming apparatus is in an abnormal state. If not normal, the server 1230 is requested for audio data in the next step S1602. Next, in step S1603, audio data is received from the server 1230. Next, in step S1604, the audio data received in step S1603 is stored in the storage unit 1202.

  Next, Embodiment 3 of the image forming apparatus of the present invention will be described with reference to FIGS.

  FIG. 15 is a block diagram (2) of a configuration example of an image forming apparatus using a network. 15 includes a CPU 1301, a detection unit 1303, a display unit 1304, an audio reproduction unit 1305, an operation input unit 1307, an image reading unit 1308, a developing unit 1309, a fixing unit 1310, a paper feeding unit 1311, a moving image / audio. A data request unit 1312 and a moving image / audio data receiving unit 1313 are included.

  The image forming apparatus 1300 is connected to the server 1330 via a network. Examples of the network include the Internet and a LAN. The server 1330 includes a request reception unit 1331, a moving image / audio data storage unit 1332, and a transmission unit 1333.

  Here, the constituent elements are the same as those in the first embodiment, and the description thereof will be omitted.

  Next, the operation of the image forming apparatus 1300 according to the third embodiment will be described. First, the detection unit 1303 detects whether the image forming apparatus 1300 is in an abnormal state. When the detection unit 1303 detects that the detection unit 1303 is not normal or detects an operation state, the video / audio data request unit 1312 sends the video data and / or audio data related to the operation procedure to the server 1330 based on the detection result. Request. The server 1330 receives this request at the request reception unit 1331 and transmits the moving image data and / or audio data requested by the transmission unit 1333 to the image forming apparatus 1300. The image forming apparatus 1300 receives the moving image data and / or audio data by the moving image / audio data receiving unit 1313 and displays the moving image data by the display unit 1304. Also, audio data is reproduced by the audio reproduction unit 1305.

  Such an operation produces the following effects. The effect is that the image forming apparatus 1300 does not require a storage unit for storing moving image data and / or audio data related to the operation procedure in advance, and even if it is not normal, the moving image data corresponding to the operation step and / or The voice data can be obtained from the server 1330 via the communication network. Further, by constantly updating the moving image data and / or audio data related to the operation procedure on the server 1330 side, the image forming apparatus 1300 can always display a moving image of the latest operation procedure or reproduce sound. Can do.

  Next, the operations from when the image forming apparatus 1300 receives the moving image data or the audio data stored in the server 1330 until the display unit 1304 displays or the audio reproduction unit 1305 reproduces are described with reference to FIGS. 16 and 17, respectively. explain.

  FIG. 16 is a diagram for explaining the operation when the moving image data stored in the server is received using the network of FIG. 15 and the operation procedure is displayed. In step S <b> 1701, the detection unit 1303 detects whether the image forming apparatus is in an abnormal state or the presence or absence of an operation state. If it is not normal or if the operation state is normal, the moving image / audio data requesting unit 1312 requests moving image data from the server 1330 in the next step S1702. In step S 1703, the moving image / audio data receiving unit 1313 receives moving image data from the server 1330. In step S1704, the display unit 1304 displays the moving image data received in step S1703.

  FIG. 17 is a diagram for explaining the operation when the voice data stored in the server is received using the network of FIG. 15 and the operation procedure is displayed. In step S <b> 1801, the detection unit 1303 detects whether the image forming apparatus is in an abnormal state or the presence / absence of an operation state. If it is not normal or the operation state is normal, the moving image / audio data requesting unit 1312 requests the server 1330 for audio data in the next step S1802. Next, in step S1803, the moving image / audio data receiving unit 1313 receives audio data from the server 1330. Next, in step S1804, the audio reproduction unit 1305 reproduces the audio data received in step S1803.

  Next, Embodiment 4 of the image forming apparatus of the present invention will be described with reference to FIGS.

  FIG. 18 is a block diagram (3) of a configuration example of an image forming apparatus using still another network. In FIG. 18, an image forming apparatus 1400 includes a CPU 1401, a storage unit 1402, a detection unit 1403, a display unit 1404, an audio reproduction unit 1405, a memory control unit 1406, an operation input unit 1407, an image reading unit 1408, a developing unit 1409, and a fixing unit. Reference numeral 1410 denotes a sheet feeding unit 1411, a moving image data / audio data / sequence program request unit 1412, and a moving image data / audio data / sequence program receiving unit 1413.

  The image forming apparatus 1400 is connected to the server 1430 via a network. Examples of the network include the Internet and a LAN. The server 1430 includes a request reception unit 1431, a moving image / audio data / sequence program storage unit 1432, and a transmission unit 1433.

  Here, moving image data / audio data / sequence program request unit 1412, moving image data / audio data / sequence program receiving unit 1413, request receiving unit 1431, moving image data / audio data / sequence program storing unit 1432, and transmitting unit 1433 are described. Although the description will be given, the other components are the same as those in the first embodiment, and thus the description thereof will be omitted.

  When the detection unit 1403 detects that the image forming apparatus is not normal, the moving image data / audio data / sequence program request unit (image data, audio data and / or sequence program request unit) 1412 is normal with respect to the server 1430. The moving image data and / or audio data and the sequence program of the operation procedure corresponding to the non-status are requested. The sequence program is a program for controlling the display of moving image data as shown in FIGS. 9 and 11, for example. It may be a program for controlling reproduction of audio data.

  The moving image data / audio data / sequence program receiving unit (image data, audio data and / or sequence program receiving means) 1413 receives the moving image data and / or audio data requested by the moving image data / audio data / sequence program request unit 1412. Receive the sequence program.

  The request receiving unit 1431 receives the moving image data and / or audio data and sequence program request of the operation procedure requested from the moving image data / audio data / sequence program request unit 1412 of the image forming apparatus 1400.

  The moving image data / audio data / sequence program storage unit (image data, audio data and / or sequence program storage means) 1432 stores moving image data or audio data relating to operation data and a sequence program.

  The transmission unit 1433 transmits the moving image data and / or audio data and the sequence program stored in the moving image data / audio data / sequence program storage unit 1432 to the image forming apparatus 1400 based on the request reception from the request reception unit 1431.

  Next, the operation of the image forming apparatus 1400 according to the fourth embodiment will be described. First, the detection unit 1403 detects whether or not the image forming apparatus 1400 is in a normal state. When the detection unit 1403 detects that the operation is not normal, the moving image data / audio data / sequence program request unit 1412 sends the moving image data and / or audio data and sequence related to the operation procedure to the server 1430 based on the detection result. Request a program. The server 1430 receives this request at the request reception unit 1431 and transmits the moving image data and / or audio data and the sequence program requested by the transmission unit 1433 to the image forming apparatus 1400. The image forming apparatus 1400 receives the moving image data and / or audio data and the sequence program at the moving image data / audio data / sequence program receiving unit 1413 and stores the received moving image data and / or audio data and the sequence program in the storage unit 1402. To do. The CPU 1401 reads out the stored sequence program, and displays moving image data on the display unit 1404 using this program. Also, audio data is reproduced by the audio reproduction unit 1405.

  Such an operation produces the following effects. The effect is that the image forming apparatus 1400 does not need to store moving image data and / or audio data and a sequence program relating to the operation procedure in advance, and even if it is not normal, the moving image data and It is possible to obtain audio data and a sequence program. Furthermore, by constantly updating the video data and / or audio data and sequence program related to the server side operation procedure, the image forming apparatus does not need to prepare a large-capacity memory, and the latest operation procedure is always available. Can be displayed and audio can be played.

  Next, operations until the image forming apparatus 1400 receives moving image data, audio data, or a sequence program stored in the server 1430 and stores them in the storage unit 1402 will be described with reference to FIGS. 19, 20, and 21, respectively. To do.

  FIG. 19 is a diagram for explaining the operation when the moving image data stored in the server is received and stored using the network of FIG. In step S1901, the detection unit 1403 detects whether the image forming apparatus is in an abnormal state. If not normal, the moving image data / audio data / sequence program requesting unit 1412 requests the moving image data from the server 1430 in the next step S1902. In step S 1903, the moving image data / audio data / sequence program request unit 1413 receives moving image data from the server 1430. Next, in step S1904, the moving image data received in step S1903 is stored in the storage unit 1402.

  FIG. 20 is a diagram for explaining the operation when the voice data stored in the server is received and stored using the network of FIG. In step S2001, the detection unit 1403 detects whether the image forming apparatus is in an abnormal state. If not normal, the moving image data / audio data / sequence program requesting unit 1412 requests the server 1430 for audio data in the next step S2002. Next, in step S2003, the moving image data / audio data / sequence program receiving unit 1413 receives audio data from the server 1430. Next, in step S2004, the audio data received in step S2003 is stored in the storage unit 1402.

  FIG. 21 is a diagram for explaining the operation when the sequence program stored in the server is received and stored using the network of FIG. In step S2101, the detection unit 1403 detects whether the image forming apparatus is in an abnormal state. If not normal, the moving image data / audio data / sequence program request unit 1412 requests the server 1430 for a sequence program in the next step S2102. Next, in step S2103, the moving image data / audio data / sequence program receiving unit 1413 receives the sequence program from the server 1430. In step S2104, the sequence program received in step S2103 is stored in the storage unit 1402.

  In the best mode for carrying out the present invention, moving image data has been treated as an example of image data, but other image data may be used.

  Although the present invention has been described based on each embodiment, the present invention is not limited to the requirements shown here, such as combinations with other elements listed in the above embodiments. With respect to these points, the present invention can be changed within a range that does not detract from the gist of the present invention, and can be appropriately determined according to the application form.

It is a figure of the example (the 1) of the operation procedure display of a prior art. It is a figure of the example (the 2) of the operation procedure display of a prior art. It is a figure of the example (the 3) of the operation procedure display of a prior art. 1 is a block diagram of a configuration example of an image forming apparatus of the present invention. It is a figure of the example of a display part. It is a figure of the example of an operation input part. It is a figure explaining a moving image display mode. It is a figure explaining the specific example 1 of the moving image data in Example 1. FIG. The figure explaining operation | movement of the specific example 1 is shown. It is a figure explaining the specific example 2 of the moving image data in Example 1. FIG. The figure explaining operation | movement of the specific example 2 is shown. 1 is a block diagram (1) of a configuration example of an image forming apparatus using a network. It is a figure (1-1) explaining operation | movement in the case of receiving and memorize | storing the moving image data memorize | stored in the server using the network. It is a figure (1-2) explaining operation in the case of receiving and memorizing voice data memorized by a server using a network. It is a block diagram (2) of the structural example of the image forming apparatus using a network. It is a figure (2-1) explaining the operation | movement in the case of receiving the moving image data memorize | stored in the server using a network, and displaying an operation procedure. It is FIG. (2-2) explaining operation | movement in the case of receiving the audio | voice data memorize | stored in the server using the network and displaying an operation procedure. It is a block diagram (3) of the structural example of the image forming apparatus using a network. It is a figure (3-1) explaining operation in the case of receiving and memorizing animation data memorized by a server using a network. It is FIG. (3-2) explaining the operation | movement in the case of receiving and memorize | storing the audio | voice data memorize | stored in the server using a network. It is a figure (3-3) explaining the operation | movement in the case of receiving and memorize | storing the sequence program memorize | stored in the server using the network.

Explanation of symbols

401, 1201, 1301, 1401 CPU
402, 1202, 1402 Storage unit 403, 1203, 1303, 1403 Detection unit 404, 1204, 1204, 1404 Display unit 405, 1205, 1305, 1405 Audio playback unit 406, 1206, 1406 Memory control unit 407, 1207, 1307, 1407 Operation input unit 408, 1208, 1308, 1408 Image reading unit 409, 1209, 1309, 1409 Developing unit 410, 1210, 1310, 1410 Fixing unit 411, 1211, 1311, 1411 Paper feeding unit 1212, 1312 Video / audio data requesting unit 1213, 1313 Video / audio data receiving unit 1231, 1331, 1431 Request receiving unit 1232, 1332 Video / audio data storage unit 1233, 1333, 1433 Transmitting unit 1412 Video data / audio data / system Sequence program request unit 1413 Video data / audio data / sequence program receiving unit 1432 Video data / audio data / sequence program storage unit

Claims (24)

Image data storage means for storing image data relating to operation procedures of the image forming apparatus;
Detecting means for detecting an abnormal state of the image forming apparatus and an operating state of the image forming apparatus by an operator;
A reading unit that reads out from the image data storage unit image data corresponding to an abnormal state detected by the detection unit and an operation state by an operator;
An image forming apparatus comprising: display means for displaying image data read by the reading means.   The image data is composed of a plurality of continuous image frames, and the reading means repeatedly reads the first image frame among the plurality of continuous image frames a plurality of times. Item 2. The image forming apparatus according to Item 1.   The image forming apparatus according to claim 1, wherein the reading unit reads the image data at 24 to 30 frames / second. Audio data storage means for storing audio data relating to the operation procedure of the image forming apparatus;
Detecting means for detecting an abnormal state of the image forming apparatus and an operating state of the image forming apparatus by an operator;
A reading means for reading out the voice data corresponding to the abnormal state detected by the detection means and the operation state by the operator from the voice data storage means;
An image forming apparatus comprising: reproduction means for reproducing the audio data read by the reading means. The image forming apparatus has an input unit operable externally,
The detection means detects an input to the input means by an external operation,
5. The image forming apparatus according to claim 1, wherein the reading unit starts reading image data or audio data corresponding to the input detected by the detecting unit. The image data is image data divided for each operation procedure,
6. The image forming apparatus according to claim 1, 2, 3, or 5, wherein the image data divided for each operation procedure is sequentially read by the reading unit. The audio data is audio data divided for each operation procedure,
6. The image forming apparatus according to claim 4, wherein the audio data divided for each operation procedure is read in order by the reading unit.   8. The image forming apparatus according to claim 6, wherein the reading unit continuously reads the image data divided for each procedure and / or the audio data divided for each procedure. An image forming apparatus connected to a server having image data storage means for storing image data relating to an operation procedure of the image forming apparatus,
An image data request for requesting image data stored in the image data storage means when the abnormal state of the image forming apparatus is detected, which is image data of an operation procedure corresponding to the abnormal state with respect to the server An image forming apparatus comprising: means; image data receiving means for receiving image data requested by the image data requesting means; and display means for displaying image data received by the image data receiving means. An image forming apparatus connected to a server having sound data storage means for storing sound data relating to an operation procedure of the image forming apparatus,
An audio data request for requesting audio data stored in the audio data storage means when the abnormal state of the image forming apparatus is detected, which is audio data of an operation procedure corresponding to the abnormal state with respect to the server Means,
An image forming apparatus comprising: audio data receiving means for receiving audio data requested by the audio data requesting means; and reproducing means for reproducing the audio data received by the audio data receiving means.   11. The image forming apparatus according to claim 9, further comprising image data storage means or sound data storage means for storing image data or sound data received by the image data receiving means or the sound data receiving means.   11. The image forming apparatus according to claim 9, wherein the image data or audio data received by the image data receiving unit or the audio data receiving unit is displayed or reproduced by the display unit or reproducing unit without being stored. An image forming apparatus connected to a server having sequence program storage means for storing image data relating to an operation procedure of the image forming apparatus and a sequence program for reading and displaying the image data,
When detecting an abnormal state of the image forming apparatus, the image data and sequence program of the operation procedure corresponding to the abnormal state are requested to the server, and the image data and sequence program stored in the storage unit are requested. Image data and sequence program requesting means,
An image forming apparatus comprising: receiving means for receiving image data and a sequence program requested by the requesting means; and image data and sequence program storing means for storing image data and sequence program received by the receiving means. . An image forming apparatus connected to a server having audio data relating to an operation procedure of the image forming apparatus and sequence data storage means for storing audio data and sequence program for reading and reproducing the audio data,
When detecting an abnormal state of the image forming apparatus, audio data and a sequence program of an operation procedure corresponding to the abnormal state with respect to the server, the audio data and the audio data stored in the sequence program storage unit And request means for requesting the sequence program,
Receiving means for receiving the audio data and the sequence program requested by the requesting means;
An image forming apparatus comprising audio data and sequence program storage means for storing audio data received by the receiving means and a sequence program.   The image forming apparatus according to claim 1, wherein the display surface of the display unit has a variable orientation or can be removed.   The image forming apparatus according to claim 1, wherein the display unit is a touch panel. In an image display method of an image forming apparatus having image data storage means for storing image data relating to an operation procedure of the image forming apparatus,
A detection step of detecting an abnormal state of the image forming apparatus and an operation state of the image forming apparatus by an operator;
A reading step of reading out from the image data storage means image data corresponding to an abnormal state detected by the detection step and an operation state by an operator;
An image display method for an image forming apparatus, comprising: a display step for displaying the image data read in the reading step. In a sound reproduction method for an image forming apparatus having sound data storage means for storing sound data relating to an operation procedure of the image forming apparatus,
A detection step of detecting an abnormal state of the image forming apparatus and an operation state of the image forming apparatus by an operator;
A reading step of reading out the sound data corresponding to the operation state by the operator from the sound data storage means, the abnormal state detected by the detection step;
And a reproduction step of reproducing the audio data read out in the reading step. An image display method for an image forming apparatus connected to a server having image data storage means for storing image data relating to an operation procedure of the image forming apparatus,
A requesting step for requesting image data stored in the image data storage means of an operation procedure corresponding to an abnormal state to the server when detecting an abnormal state of the image forming apparatus;
A receiving step for receiving the image data requested in the requesting step;
An image display method for an image forming apparatus, comprising: a display step for displaying the image data received in the reception step. An audio reproduction method for an image forming apparatus connected to a server having audio data storage means for storing audio data relating to an operation procedure of the image forming apparatus,
A requesting step for requesting audio data stored in the audio data storage means of an operation procedure corresponding to an abnormal state to the server when detecting an abnormal state of the image forming apparatus;
A receiving step for receiving the audio data requested in the requesting step;
And a reproduction step of reproducing the audio data received in the reception step. An image display method for an image forming apparatus connected to a server having image data relating to an operation procedure of the image forming apparatus, sequence data for reading and displaying the image data, and sequence program storage means. And
A requesting step for requesting the image data stored in the sequence program storage means and the sequence program of the operation procedure corresponding to the abnormal state to the server when detecting an abnormal state of the image forming apparatus; ,
A receiving step for receiving the image data and the sequence program requested in the requesting step;
An image display method for an image forming apparatus, comprising: a reading / displaying step of reading and displaying image data received by the receiving step according to a sequence program received by the receiving step. An audio reproduction method for an image forming apparatus connected to a server having audio data relating to an operation procedure of the image forming apparatus, audio data for storing a sequence program for reading and reproducing the audio data, and a sequence program storage unit. And
A requesting step for requesting the voice data and sequence program stored in the voice data and sequence program storage means of the operation procedure corresponding to the abnormal state to the server when the abnormal state of the image forming apparatus is detected; ,
A receiving step for receiving the audio data and the sequence program requested in the requesting step;
An audio reproducing method for an image forming apparatus, comprising: a reading / reproducing step of reading out and reproducing the audio data received in the receiving step by the sequence program received in the receiving step. An image display program executed in an image forming apparatus having image data storage means for storing image data relating to an operation procedure of the image forming apparatus,
A detection function for detecting an abnormal state of the image forming apparatus on the computer and an operation state of the image forming apparatus by an operator;
A non-normal state detected by the detection function, and a read function for reading out image data corresponding to an operation state by an operator from the image data storage unit;
An image display program for realizing a display function for displaying image data read by the read function. An audio reproduction program executed in an image forming apparatus having audio data storage means for storing audio data relating to an operation procedure of the image forming apparatus,
A detection function for detecting an abnormal state of the image forming apparatus on the computer and an operation state of the image forming apparatus by an operator;
A non-normal state detected by the detection function, and a read function for reading out voice data corresponding to the operator state by the operator from the voice data storage means;
An audio reproduction program for realizing a reproduction function for reproducing audio data read by the reading function.

Images