JP2006018614A - Visitor guiding system and attendant terminal equipment - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a visitor guiding system capable of promptly identifying a specified customer when he/she visits and providing appropriate reception. <P>SOLUTION: The visitor guiding system comprises facilities 1 for performing transactions, a visitor information read means 8 provided on the entrance of the facilities 1, and reporting means 9 and 10 for reading visitor information from a medium M carried by a visitor, identifying whether the visitor is a specified visitor or a general visitor corresponding to the read result and performing respectively intrinsic reporting output. Further, an individual recognition means 7 capable of sampling the biological information of the visitor positioned at the entrance and a controller 11 for keeping the recognized result of the individual recognition means 7 are disposed, and at least at the time of the specified visitor, the biological information is sampled by the individual recognition means 7, correlated with the read result and stored in the controller 11. Then, in the case of the specified visitor, the position of the medium M is followed and monitored and the position of the medium M is displayed at the time of performing the above-mentioned processing. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a visitor guidance system and an attendant terminal for notifying a store clerk of the fact of a specific customer visit and information about the customer at a sales store such as a financial institution.

  When conducting a transaction at a financial institution's business store, a magnetic card or the like brought by a customer is inserted into an automatic transaction apparatus, and an account number or the like recorded on the magnetic card is read. The important customer file is searched based on the account number to determine whether the account number belongs to the important customer. Then, the lobby staff is notified that an important customer is visiting the store (for example, Patent Document 1).

  On the other hand, the following techniques are disclosed as management of visitors to facilities such as airports. First, an IC card in which predetermined ID information is written is distributed to airport visitors, and IC card readers that read ID information from the IC card are arranged at various locations in the airport. There is one that collects movement trajectory data of visitors at a management center (for example, Patent Document 2). As a second technique, when a user makes a ticket reservation using a mobile terminal (mobile phone), the mobile terminal receives an electronic ticket ID. There is a mobile terminal and a GPS ground control station that specify a position (for example, Patent Document 3).

As described above, there are some which use a magnetic card, an IC card, and a mobile terminal for transactions. The personal identification information of the customer is stored in these media and devices. By reading this personal identification information, it is determined whether the customer is an important customer (hereinafter also referred to as a specific customer or VIP), and further the customer. Knowing the movement trajectory and position information. In particular, in a financial institution, when a specific customer visits a store, a service different from that of a general customer may be provided, such as reception in a reception room.
JP-A-7-85185 (page 3, paragraphs 0019 to 0020) JP 2002-117113 A (page 3, paragraph 0006) JP 2003-90738 A (page 6, paragraph 0053 to page 7, paragraph 0058)

Therefore, the specific customer cannot be identified until the personal identification information is read from the customer-held medium such as a magnetic card. In other words, it is not possible to enjoy treatment as a specific customer until the specific customer who has visited the store operates the transaction apparatus. In addition, when the staff stores the “face”, “name”, etc. of the specific customer, it can be identified at the same time as the store visit. However, it takes time for the clerk to learn the “face” of a specific customer. Furthermore, in financial institutions with many specific customers, the staff who can store such face information is rare enough to be treated as a special skill. In addition, there are cases where a family member or an employee visits a transaction on behalf of a specific customer, and it is actually difficult to identify the specific customer from the stored face information.
The present invention was created in view of the above problems, and an object of the present invention is to provide a visitor guidance system that can quickly identify when a specific customer visits a store and provide an appropriate response.

In order to solve the above-mentioned problem, the present invention reads the visitor information from a facility for performing a transaction, a visitor information reading means provided at an entrance of the facility, and a medium possessed by the visitor,
According to the read result, it has a notification means for identifying whether it is a specific visitor or a general visitor and performing a unique notification output. The notification output is at least a different wording or a voice output having a different voice quality.

  Furthermore, a personal recognition means capable of collecting biometric information of a visitor located at the entrance and a control device for storing the recognition result of the personal recognition means are arranged, and at least when the person is a specific visitor, Biological information is taken by the recognition means and stored in the control device in association with the reading result. And when it is the said specific visitor, the said medium position is tracked and monitored, and the said medium position is displayed when performing the said process.

  In the invention of the present application, when it passes through the entrance, it is identified whether or not it is a specific visitor and is notified to the facility, so that the clerk can grasp at an early stage and differentiation to the subsequent response becomes possible. Further, when the location of the visitor is tracked and processing is performed, the standby position becomes clear, so that it is possible to easily cope and speed up.

Hereinafter, embodiments will be described with reference to the drawings. FIG. 1 is a schematic plan view of a business store used for the visitor guidance system of the present invention, and FIG. 2 is a block diagram of the visitor guidance system of the present invention.
In the figure, reference numeral 1 denotes a business store as a facility, which is a business store of a financial institution. 2 is a teller terminal as a clerk terminal operated by a clerk corresponding to the counter (called a teller), which is operated when a user who wants to make a transaction at the counter and a teller face each other. . The teller terminal 2 includes a transaction input unit (keyboard) 20, a transaction display unit (LCD) 21, and a control unit 22, and is further connected to a microphone 23 for emitting sound from a speaker described later. Furthermore, in the business store 1, an automatic machine group 3 in which a visitor himself conducts a transaction is installed. Reference numeral 4 denotes a reception terminal where a visitor who visits the store receives a transaction.

  An entrance gate 5 is provided at the entrance of the business store 1. When a visitor (hereinafter referred to as a customer) approaches the store entrance gate 5 from the outside, this is detected and the gate (automatic door) is opened. Reference numeral 6 denotes a first IC tag reader as a visitor information reading means, which stores information on the wireless IC tag attached to the medium M owned by the customer for a predetermined time from the moment when the entrance gate 5 is opened. Only controlled to read. Reference numeral 7 denotes a camera as personal recognition means for photographing a face image as biometric information of a customer passing through the store entrance gate 5. Reference numeral 8 denotes a second IC tag reader as a visitor information reading means for tracking the position of the wireless IC tag after the first IC tag reader 6 reads customer information. The medium M has a wireless IC tag embedded as shown in FIG. In this embodiment, it is embedded in a part of the passbook Mp and the cash card Mc, and the automatic machine group 3 can read account information and the like from this wireless IC tag.

  The IC tag used in the present invention is called a wireless IC tag or RFID (Radio Frequency IDentification System) tag (tag), and is of an electromagnetic induction type. A coil is used for the IC tag reader 6 or 8 and the antenna (not shown) of the IC tag, and communication is performed using an induced voltage caused by an induced magnetic flux generated between the coils. Note that the second IC tag reader 8 may be a microwave system having a relatively large communication distance due to communication distance restrictions, but if a plurality of communication systems are mounted on the wireless IC tag side, factors such as an increase in price may occur. Therefore, the electromagnetic induction type is used. Therefore, if many information systems adopt the wireless IC tag technology and the cost factor can be removed, a plurality of communication methods should be installed in the near future. In any case, it is only necessary to communicate with the wireless IC tag in the communication range 8a.

  9 is a voice generator (hereinafter referred to as a speaker) as a notification means. When calling a customer who is waiting in turn, "Please come to the number 2 XX, wait for number tag XX" And so on. Reference numeral 10 denotes a display plate as a notification means for displaying reception processing information and the like, which is composed of a liquid crystal display and can display character information and symbols in color. Moreover, when guidance guidance to a customer waiting for a turn or a specific customer visits a store, a specific display can be performed as visual information. Since the meaning of the specific customer visit display only needs to be understood by the staff of the financial institution, it is better that the meaning is unknown to the user. In the present embodiment, the speaker 9 and the display board 10 are used as notification means to convey information to the staff and customers by voice and vision.

The business store 1 shown in FIG. 1 will be described.
An automatic corner 101 is a place where an automatic machine group 3 such as an automatic teller machine (ATM), a passbook carry-over issuing machine, and a money changer is lined up, where financial transactions can be performed by the customer's own operation. Reference numeral 102 denotes a lobby, which is a place where a customer who wants financial transactions and consultations at a counter enters and waits for the order of transactions, and a sofa 103 is prepared. Reference numeral 104 denotes a clerk operation space where a clerk or terminal operator (teller) on the financial institution side is located and performs various processes. Reference numeral 105 denotes a counter, which is a part that partitions the lobby 102 and the clerk operation space 104, and serves customers with the counter 105 interposed therebetween. The teller terminal 2 is installed in the counter 105. Reference numeral 106 denotes a writing table, which is a writing table for storing and writing various forms presented when a transaction is performed.

Next, the visitor guidance system shown in FIG. 2 will be described.
The Teller terminal 2, the automatic machine group 3, the reception terminal 4, the entrance gate 5, the first IC tag reader 6, the camera 7, the second IC tag reader 8, the speaker 9, and the display board 10 described above are used as control devices. It is controlled by a terminal control device (terminal controller: hereinafter referred to as TC) 11. The TC 11 is connected to a host computer 13 via a dedicated communication line 12. Further, the host computer 13 has a storage device 14 for storing customer information such as account number, deposit and saving balance, and facial data. When a transaction is performed, the customer information in the storage device 14 is searched, verified, and updated. The

The operation of the present invention will be described with reference to the flowchart shown in FIG. In addition, S shows an operation | movement step, and it demonstrates centering on the case where the specific customer (Very Important Person, hereafter referred to as VIP) as an attendant visits.
S1. When a customer approaches the entrance gate 5 from the outside of the business store 1 (arrow a), a sensor (not shown) detects this and opens the automatic door. This door open signal is transmitted to the TC 11 to grasp the customer visit.
S2. The TC 11 operates the first IC tag reader 6. That is, the first IC tag reader 6 generates a predetermined electromagnetic wave (from a low frequency of 250 KHz or less to a 13.56 MHz band).
S3. The first IC tag reader 6 reads customer information from a wireless IC tag of a transaction medium (cash card Mc or passbook Mp) owned by the customer existing in the electromagnetic wave range.

S4. The entrance gate 5 transmits the read customer information to the TC 11. The TC 11 analyzes whether or not a specific customer flag (hereinafter referred to as a VIP flag) is present in the received information. The analysis may be performed by the store entrance gate 5 and the result may be transmitted to the TC 11.
S5. As a result of the analysis, when the VIP flag is present, the process proceeds to step S6, and when the VIP flag is absent, the process proceeds to step S7.
S6. The TC 11 outputs a predetermined store visit message from the speaker 9 when the VIP flag is present. For example, “I welcome you” is output in a male voice. Further, as shown in FIG. 5, a display frame 10b blinks on the display board 10. This blinking operation means “VIP visit” understood only by the staff.
S7. The TC 11 outputs a predetermined store visit message from the speaker 9 when there is no VIP flag. For example, “Welcome” is output in the voice of a woman. It should be noted that the contents of the audio output need only be understood by at least a staff member of the financial institution, so that it does not prescribe the wording or voice color, and may use different words.

A display example of the display board 10 shown in FIG. 5 will be described.
This display board 10 is a large-sized screen 10a, and is provided at a position that is visible at least from customers waiting for transactions and staff (not limited to one place). When the VIP visits the store, the display frame 10b blinks. If there is a VIP waiting for processing, the display frame 10c is turned on. Further, if there is a VIP being processed, the display frame 10d is turned on. In the figure, the VIP has visited the store with two VIPs waiting for processing and one VIP being processed. The display may be lit or flashing, or may be a waiting number display.

S8. On the other hand, the TC 11 analyzes the customer information in step S4 and at the same time issues an instruction to shoot the customer's “face” video by the camera 7. The camera 7 is controlled by a video processing program (not shown), and a face image is cut out from the human body video.
S9. The TC 11 stores facial image data in association with the received customer information, and transmits customer information (at least an account number) to the host computer 13.
S10. Based on the customer information, the host computer 13 searches the deposit / savings balance information and confirms whether or not the account can be traded. When the transaction is impossible, the signal is returned to TC11. When the transaction is possible, the signal and facial data registered in advance are returned to the TC 11.

S11. The TC 11 stores the facial data received from the host computer 13 in association with the previous customer information. At this time, the TC 11 has “VIP”, “captured face image data”, and “facial data” registered in the host computer 13.
S12. When a message from the host computer 13 is received, it is confirmed whether or not the reception process at the reception terminal 4 has been completed. After passing through the first IC tag reader 6 part, the process proceeds in the direction of arrow b, and the reception terminal 4 should perform the reception process. In addition, unaccustomed customers and customers who trade with the automatic machine group 3 do not perform reception processing.

S13. In spite of the VIP, the reception terminal 4 may not perform the reception process, so the TC 11 displays a screen for instructing the teller terminal 2 to deal with the personnel. If the captured face image is displayed on this display screen, there is no mistake in view. If a lobby clerk is assigned, the teller will be given verbal instructions. For example, proceeding to the VIP, the lobby clerk will ask for the business.
S14. When VIP informs the customer about the store visit, the staff will respond. For example, if it is a window process, a reception process can be performed. If a transaction in the automatic machine group 3 is possible, the process is guided to the automatic machine group 3. In some cases, it is guided to a reception room or the like.

  S15. If it is processing at the window, reception processing as VIP from the teller terminal 2 is performed. For example, processing such as forcibly inserting a rank immediately after a customer having a waiting time of 3 minutes or more is performed. An example of this display screen is shown in FIG. As shown in the figure, when there are 5 customers waiting for processing, the top customer is received at 10:15, and the last customer is received at 10:18, the store visited at 10:18. The VIP is inserted in the third rank as if it visited the store at 10:15.

Here, FIG. 6A will be described.
The figure is an example of a screen displayed on the transaction display unit 21 of the teller terminal 2, and the hatched portion 2a is the screen content being processed or waiting. When a VIP visit is detected, a VIP visit display 2b is additionally displayed from the TC 11 as VIP visit information. This display is lit (or may blink) for a predetermined time. The TC 11 displays the face image 2c photographed by the camera 7 in the above order. By displaying in this way, the VIP is immediately specified by the VIP store display 2b and the face image 2c.

A case where the reception process is performed in the reception terminal 4 in step S12 will be described.
S16. The TC 11 determines whether it is a VIP. If it is a VIP, as described in step S15, the reception order is advanced. In this case, since the reception order is numbered, when calling to a normal window, there is a feeling of dissatisfaction that the customer who has received earlier than the VIP has been overtaken, so the number is not displayed on the display board 10 or the like. The caller calls with the customer's name.
S17. If it is not a VIP, processing is performed according to the order of acceptance.

  The preferential treatment for VIP is not limited to changing the reception order as described above. For example, it is conceivable to deal with transaction processing with a veteran staff in a reliable and short time, and to distribute gifts and the like. Note that determining the order of priority over other customers is known from Japanese Patent Laid-Open No. 10-187853 and the like, and thus detailed description thereof is omitted.

  As described above, when it passes through the store entrance gate, it is identified whether or not it is a VIP, so that it is possible to differentiate the subsequent response. Since the customer can enjoy the preferential treatment without self-reporting, the feeling of intimacy can be further increased.

  Next, a case will be described in which it is determined that the customer face image taken at the time of passing through the store entrance gate and the facial data received from the host computer are low and the customer does not match. In this case, the transaction is generally performed by an agent. FIG. 7 is a flowchart of the second embodiment. In addition to the description of the flowchart shown in FIG. 1, the handling of the VIP face image displayed on the teller terminal will be described.

S21. Similar to step S11 described above, the TC 11 stores facial data received from the host computer 13. At this point, the TC 11 has “VIP”, “Captured face image data”, and “Face data” registered in the host computer 13.
S22. The TC 11 performs a feature comparison between “photographed face image data” and “face image data”. This comparison operation is performed according to the positional relationship between the eyes, nose, mouth, face type, and the like by a predetermined image analysis technique.
S23. If the result of face image analysis / comparison is a predetermined level of coincidence, it is determined as “VIP principal”, and the process proceeds to step S24. If the result is below the predetermined level, it is determined as “VIP agent” and the process proceeds to step S27. .

S24. The TC 11 that has determined that the customer who has visited the store is the VIP himself / herself adds a “specific customer identity flag (hereinafter referred to as VIP identity flag)” to the transaction acceptance information.
S25. The transaction processing by the teller terminal 4 at the window waits for the order of transactions by the VIP himself. Here, if the above-mentioned priority processing is performed, it will be called earlier than a general customer.
S26. When the teller operates the teller terminal 4 and designates and inputs the reception number of the VIP, the VIP information display 2d and the facial data 2e received from the host computer 13 are combined and displayed on the display screen of the teller terminal 4. . This display example is as shown in FIG. The caller does not call with the reception number, but calls the microphone 23, for example, “Please come to the third window, Mr. XX” and give voice guidance from the speaker 9. At this time, the lobby 102 is visually searched based on the VIP face image displayed on the screen. The called VIP face and the display image are visually compared to confirm the identity of the VIP, and the transaction is started.

  Note that there is a case where the presence of the VIP cannot be grasped even if the name is called or the lobby 102 is searched visually. At this time, the teller operates the teller terminal 4 so that the “face image data” recorded at the time of visiting the store recorded in the TC 11 is displayed as an image. In this way, it can be used when it is impossible to identify by appearance, for example, because of wearing VIP or wearing glasses or wearing glasses. In this way, since the facial information of the storage device 14 is used prior to the video from the camera 7, there is an advantage that the number of imaging pixels of the camera 7 may be small.

S27. When it is determined as “VIP agent” in step S23, the TC 11 adds a specific customer agent flag (hereinafter referred to as a VIP agent flag) to the transaction reception information.
S28. The transaction process by the teller terminal 4 waits for the order of transactions by the VIP agent. Here, as described above, if the above priority processing is performed, it is called earlier than a general customer.
S29. When the teller operates the teller terminal 4 and designates and inputs the reception number of the VIP agent, the “face image data” recorded at the time of visiting the store recorded in the TC 11 is displayed as an image on the display screen of the teller terminal 4. Is done. The teller does not call with the reception number, but guides the speaker 9 such as “Please come to the third window”. At this time, the lobby 102 is visually searched based on the face image of the VIP agent displayed on the screen. The called VIP agent's face and the image are visually compared to confirm that the agent is an agent and to start a transaction.

  S30. As the agent, the teller determines whether to store the facial image information in addition to the transaction history. For example, it is not necessary to store it when it is a family of VIPs and acquaintance, but it is stored (input operation) when it is an agent who cannot understand. The TC 11 automatically makes a judgment based on transaction details such as a large amount of withdrawal or a regular cancellation before maturity, and performs a screen display 2f as shown in FIG. In the display frame 2g, "friend", "employee", etc., and the name of the agent may be entered by Teller's inquiry. By leaving a record in this way, it becomes a reference for the progress tracking when it is later determined that the transaction was fraudulent. Note that the face image data in the TC 11 may be deleted after the transaction ends.

In the second embodiment, it is possible to identify a VIP by displaying the presence of the VIP and a face image. However, when the lobby 102 is large in a large store or the like, it may be difficult to search visually. Teller searches within the field of view from the console, which can be difficult to find. In the third embodiment, the location of the VIP is monitored and it is understood where the turn is waiting. As this monitoring means, the movement of the medium M owned by the customer is tracked by the second IC tag reader 8 shown in FIG.
This will be described with reference to the flowchart shown in FIG. The second IC tag reader 8 will be described as 8a, 8b, 8c from the lower side shown in FIG.

S31. From the customer information of the medium M owned by the customer, the TC 11 determines whether or not the VIP flag exists in the customer information read by the store entrance gate 5.
S32. If the VIP flag exists, it is determined as a medium candidate to be tracked, and position information is added corresponding to at least the account number. Since there is a possibility of a customer being traded by the automatic machine group 3 at the time of passing through the entrance gate, the position information is “automated corner”.
S33. The TC 11 operates the second IC tag reader 8. Here, when the VIP performs reception processing by the reception terminal 4, the second IC tag reader 8 i detects the medium M. That is, when moving toward the arrow b shown in FIG. 1, communication with the medium M is performed by entering or passing through the communication range 8a of the second IC tag reader 8a, and the position information is changed to “second IC tag reader”. Change to "8".

S34. The TC 11 communicates with the medium M at predetermined time intervals (for example, 2 seconds). For example, if the VIP that has performed the reception process advances in the direction of the arrow c and sits on the sofa 103, it is waiting in the communication range (within the fan-shaped dot-and-dash line) 8a of the second IC tag reader 8a. Further, if proceeding in the direction of the arrow d and going to the bookkeeping table 104, the communication range of the second IC tag reader 8b is entered, and the position information is updated to "second IC tag reader 8b".
In this way, if the VIP is waiting in the lobby 102, the TC 11 determines whether the VIP is waiting at the account number (or the reception number) of the VIP and the second IC tag readers 8a to 8c. Monitor. The location information may be updated immediately after the receipt number is input to the teller terminal 4 prior to the start of processing for the VIP.
S35. The transaction processing by the teller terminal 4 at the window waits for the order of transactions by the VIP himself. Here, as described above, if the above priority processing is performed, it is called earlier than a general customer.

S36. When the teller operates the teller terminal 4 and designates and inputs the reception number of the VIP, the “face data” received from the host computer 13 is displayed on the display screen of the teller terminal 4 as an image. In this display, “I am on the sofa in the south area, Mr. XX, I am the person” is displayed and information indicating the standby position is added. The teller does not call with the reception number, but guides the speaker 9 such as “Please come to the third window”. At this time, the “south of the south area” in the lobby 102 is visually searched based on the VIP face image displayed on the screen.
S37. The called VIP's face and image are visually compared to confirm the identity of the person and start a transaction.
S38. The TC 11 that has received the signal indicating the end of the transaction ends the position tracking monitoring.

  S39. In step S35, while waiting for the order of transactions by the VIP person, communication with the medium is performed at predetermined time intervals (for example, 2 seconds), and the detected position information is updated. When the medium M cannot be detected, the position information is updated as “position unknown”. This may be the case when waiting outside the communication range of the second IC tag reader 8 or entering a reception room or hand-washing. In any case, by communicating at a predetermined time interval, the position information is updated when returning to the communication range.

  As described above, because the waiting place is narrowed down, when calling, the person who looks at the area is centered, and the face of the VIP that responds to the voice guidance and the image displayed on the screen must be the person himself / herself The customer thinks that "Teller of this financial institution knows me" and feels familiar. For the teller as well, there is no need to memorize the VIP face, so the psychological burden can be reduced.

  In the above embodiments, the process from early recognition of a specific customer (VIP) to tracking of the standby position is described in individual embodiments. However, the present invention is not limited to this. All the embodiments can be used in combination or alternatively. These may be determined as appropriate based on the size of the business store and the daily transaction volume. Also, as a visitor information reading means, it is identified by a wireless IC tag embedded in the medium that it is a specific customer, but iris information is also collected at the time of camera shooting, fingerprint information is collected at the time of operation of the reception terminal, etc. If biometrics (biological) authentication is used in combination, a system with higher security can be provided.

  Although the present invention has been described as a visitor guidance system in a business store of a financial institution, the present invention is not limited to this. In other words, if it is used for department stores and restaurants as a store visitor's identification, it can be used for preparation of sales products to guide the store. In particular, by tracking whereabouts, you can identify products (corners) that interest you and use them for personal sales. In addition, specific customers such as guidance to projection seats, theaters, and designated seats in trains can be identified and individually guided, and special assistance etc. can be provided at an early stage if used in the same way for disabled cards. Is possible.

It is a schematic plan view of a business store used for the visitor guidance system of the present invention. It is a block diagram of a visitor guidance system of the present invention. It is a perspective view of the medium utilized for the visitor guidance system of this invention. It is a flowchart of Example 1 of this invention. It is explanatory drawing which shows the example of a display of the display board of this invention. It is explanatory drawing which shows the example of a screen display in the attendant terminal of this invention. It is a flowchart of Example 2 of this invention. It is a flowchart of Example 3 of the present invention.

Explanation of symbols

1 facility (sales office)
2 staff terminal (Teller terminal)
4 Reception terminal 5 Entrance gate 6 Visitor information reading means (first IC tag reader)
7 Personal recognition means (camera)
8 Visitor information reading means (second IC tag reader)
9 Sound generator (speaker)
10 Display board 11 Control device (terminal control device: TC)
13 Host Computer 14 Storage Device 20 Transaction Input Unit 21 Transaction Display Unit 22 Control Unit 23 Microphone M Medium Mp Passbook Mc Cash Card

Claims (12)

Facilities for conducting transactions,
Visitor information reading means provided at the entrance of the facility;
Read the visitor information from the media owned by the visitor,
A visitor guidance system characterized by having a notification means for identifying whether a specific visitor or a general visitor is in accordance with the read result and performing a unique notification output. In the visitor guidance system according to claim 1,
The attendant guidance system, wherein the notification output is at least a different wording or a voice output having a different voice quality. In the visitor guidance system according to claim 1,
Personal recognition means capable of collecting biometric information of a visitor located at the entrance;
A control device for storing the recognition result of the personal recognition means;
A visitor guidance system that takes biometric information by the personal recognition means and stores it in the control device in association with the read result when at least the specific visitor. In the visitor guidance system according to claim 1,
Distributing a clerk terminal for performing the process requested by the visitor,
A visitor guidance system that tracks and monitors the medium position when the specified visitor is present, and displays the medium position on the attendant terminal when performing the processing. In the visitor guidance system according to claim 3,
Arrange a host device to store and manage personal information including biometric information of visitors,
A visitor guidance system that compares biometric information stored in the host device with collected biometric information, and identifies a specific visitor as a match when they match, and identifies a proxy when they do not match. In the visitor guidance system according to claim 4,
A display board capable of displaying the processing order is arranged in the facility,
A visitor guidance system for displaying on the attendant terminal and the display board a sign indicating that a specific visitor has entered. In the visitor guidance system according to claim 5,
The biometric information is a face image of a user and is displayed on the attendant terminal when performing the process. In the visitor guidance system according to claim 7,
A visitor guidance system that can display a face image of an agent at the time of processing in the attendant terminal, and can select whether or not to record in association with the processing result. The clerk has a transaction input unit and transaction display unit for transaction processing,
An attendant terminal characterized in that information relating to a specific visitor is displayed on the transaction display unit separately from general visitors. The attendant terminal according to claim 9, wherein
When there is a transaction instruction input related to a specific visitor from the transaction input unit, an attendant terminal that displays information on the specific visitor overlaid on the transaction input screen displayed on the transaction display unit. The attendant terminal according to claim 9, wherein
An attendant terminal that includes a face image of the visitor in the information related to the specific visitor displayed on the transaction display unit. The attendant terminal according to claim 11, wherein
An attendant terminal that displays a guidance screen for storing the face image of the specific visitor in association with a transaction on the transaction display unit.

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