JP2004110381A - Order management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an order management system, with which all of the person in charge of service can smoothly do the order input work through a shorter education period. <P>SOLUTION: In this order management system, the optimal display screen mode of an order data input terminal corresponding to skillfulness and physical characteristic of a person in charge of service is stored in a data control device freely to change. When the person in charge of service uses the order data input terminal, the display screen mode per each of the person in charge of service stored in the data control device is recognized from the data control device to set the optimal display screen corresponding to the skillfulness and the physical characteristic of the person in charge of service for display, and a list of menu is displayed corresponding to pages of a menu book in the display screen of the order data input terminal. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an order management system for managing an order received from a customer in a restaurant, a pub, a hotel, or the like.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, a portable order data input terminal has been used for inputting an order received from a customer at a restaurant, a pub, a hotel, or the like (for example, see Non-Patent Document 1).
[0003]
Briefly describing a conventional order data input terminal, when a customer service representative receives an order for a dish from a customer, the order is received by the order data input terminal shown in FIG. 1 together with customer identification information such as a table number, the number of people, and a customer class. Enter each menu. The menu is input by pressing the menu key 12 assigned to the key of the order data input terminal, or by inputting the menu number from the ten keys 13. The input menu is stored in the input terminal, sent to the data control device by wireless or the like with an end or transfer key, and the contents of the cooking instruction and the like are displayed or printed as a slip from a data output device such as a printer or a display device. (For example, see Non-Patent Document 2).
[0004]
This order data input terminal generally includes a display screen with a touch panel 11 and a plurality of fixed keys, and a menu is input by a customer service representative touching or pressing a key with the finger. It works.
[0005]
For menu input, press the menu key assigned to the fixed type key of the order data input terminal, enter the menu number from the numeric keypad, or display the menu hierarchically on the display screen, and display the hierarchy Input is performed by touching and selecting.
[0006]
[Non-patent document 1]
Kunihiro Aida and Akira Asakawa, "The Order System Changes the Restaurant Industry," Izumi Bundo Publishing, February 20, 1999, P66-P69
[0007]
[Non-patent document 2]
Kunihiro Aida and Akira Asakawa, "The Order System Changes the Restaurant Industry," Izumi Bundo Publishing, February 20, 1999, P65-P77
[0008]
[Problems to be solved by the invention]
When a part-time job, a newcomer, or an elderly person is engaged in customer service at a store and wants to input an order from an order data input terminal, first, he must remember all the names of the menu of the store. In this operation, since the customer needs to remember the menu name described in the menu book used when ordering the menu, the menu book is used as it is and stored. Next, since the number of characters is limited in the menu names displayed on the order data input terminal and the menu names assigned to the fixed keys, it is necessary to remember the abbreviations of the menus in the menu book.
[0009]
Furthermore, in the case of hierarchical input, it is necessary to memorize all of the hierarchy, for example, whether it is classified as hamburger or meat, and in the case of direct input using a fixed key, where it is assigned. In the case of fixed keys, the number of menus to be assigned is restricted.
[0010]
These can take a long time to recall when the menu book changes with seasons, even for experienced service staff. Particularly, in the case of the elderly, there are many presbyopia, and the letters of the assigned menu name are small, so it is difficult to see and the menu key arrangement cannot be easily confirmed.
[0011]
After understanding all of these, it is not possible to enter orders smoothly for the first time, so even if a part-time job, a new employee, or an elderly person is employed, it takes a long time for education.
[0012]
In view of the above, an object of the present invention is to provide an order management system that enables all customer service staff to smoothly perform an order input operation in a shorter training period.
[0013]
[Means for Solving the Problems]
In order to solve the above problem, an order management system of the present invention processes an order data input terminal in which a customer service representative inputs order data, and processes the order data input at the order data input terminal, and prepares cooking instruction data. An order management system having a data control device for generating the order data input device, wherein the data control device is capable of changing a display screen mode of the order data input terminal that is optimal according to the skill level or physical characteristics of the customer service representative. The order data input terminal stores, when the service clerk uses the order data input terminal, to recognize the display screen mode for each service clerk stored in the data control device from the data control device. Is set to display the optimal display screen according to the skill level or physical characteristics of the customer service representative, and the display screen corresponds to the menu book page And it is characterized in that a menu list to so that.
[0014]
Further, the order data input terminal of the present invention stores a menu name described in a menu book for each menu code, and when displaying the menu name as a menu of an order input menu selection screen, a menu selection display screen related to order input. And displaying the menu name in enlarged characters.
[0015]
Further, the order data input terminal of the present invention stores a menu name described in a menu book for each menu code, and when displaying the menu name as a menu of an order input menu selection screen, a menu selection display screen related to order input. And the multi-column menu name is displayed by displaying a reduced number of characters in the menu name.
[0016]
Still further, the order data input terminal of the present invention stores a menu photograph described in a menu book for each menu code, and displays a menu selection related to order input when displaying the menu name as a menu on a menu selection screen for order input. A menu icon is displayed in a screen configuration.
[0017]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 2 is a view for explaining a portable order data input terminal of the present invention, and is an external view thereof.
[0018]
A menu can be displayed on a display screen 21 which is portable in weight and size and capable of color display. A plurality of side keys 22 for scrolling the screen and the like are provided on the left side surface of the main body.
[0019]
The display screen 21 is provided with a touch panel, and allows a customer service representative to perform an order input operation by touching the screen by assigning and displaying a menu name to a key portion.
[0020]
FIG. 3 is an overall configuration diagram of an order management system for realizing the present invention. The order data input at the order data input terminal 31 is transmitted to the data control device 32. Here, the transmitted order data includes the menu code of the ordered menu and the setting of the unit price change flag at the time of order entry.
[0021]
The data control device that has received the order data stores the order data in the internal storage unit and creates cooking instruction data for instructing cooking and serving instruction data for instructing provision of the dish. The cooking instruction data / serving instruction data is transmitted to the printer 33 or the display device 34 which is an output device installed on the kitchen or the floor via the wireless control device 33 or the LAN, etc. A cooking instruction / serving instruction for instructing cooking / serving is printed or displayed.
[0022]
FIG. 4 is an external view illustrating a menu selection screen of the portable order data input terminal 31 for realizing the present invention. When receiving an order from a customer using this order data input terminal, the following operation is performed.
[0023]
First, the order data input terminal 31 is made to recognize the customer service representative to be used and the display screen mode. By inputting the staff number assigned to the customer service representative, the display screen mode 56 of the corresponding staff number 51 is obtained from the staff table (FIG. 5) stored and held in the data control device 32. Can be. An optimal menu selection display screen is displayed by setting the acquired display screen mode. Note that the contents of the person in charge table shown in FIG. 5 can be changed as appropriate in accordance with changes such as joining and leaving the person in charge.
[0024]
As a signal to start order input, for example, when the order data input terminal 31 is in an idle state, touching anywhere on the screen or pressing a side key instructs the order data input terminal 31 to start inputting.
[0025]
When the start of input is instructed, the order data input terminal 31 firstly displays a screen prompting for input of identification information.
[0026]
Here, the customer service representative inputs information such as a table number, a slip number, the number of people, a customer class, and whether the customer is new or added, which are customer identification information. The specification of the customer identification information may be input after the input of the order menu is completed. However, here, the embodiment will be described on the assumption that the identification information is input first.
[0027]
The order data input terminal 31 stores and holds a menu table (FIG. 6) and a time-based menu display position table (FIG. 6) in its internal storage unit. The menu table shown in FIG. 6 includes a menu number 61 unique to each menu, a menu name 62 printed in a menu book, and a kana name 63 of the menu. The menu display position table for each time zone is For each time zone, a plurality of tables are stored and held, for example, for morning, lunch, and dinner. Each table includes a menu number (code) and a plurality of menu book print position information 65. A plurality of menu book print position information 65 and display menu icons 66 are prepared for one menu, and display designation at a plurality of places is possible even in the same time zone.
[0028]
When the input of the customer identification information is completed, the order data input terminal 31 displays a list of inputtable menus from the internally stored menu table and the time zone-based menu display position table.
[0029]
In displaying the list, the order data input terminal 31 refers to the internal clock timer to check the time zone (for example, morning, lunch, dinner, etc.), and the order is displayed in the menu book of the time zone. The menu is extracted and displayed on the screen as a menu list.
[0030]
As shown in the example of the menu list screen in FIG. 4, the menu names displayed at this time are the same as those described in the menu book. If there are many menus to be displayed and cannot fit on one screen, the menu list can be scrolled within the page or over all pages by operating the side keys.
[0031]
The menu list has screens for the number of pages of the menu book, and the display order of the menu list corresponding to each page is in accordance with the description position of the menu book. In addition, for example, items such as rice, bread, and drink sets are often printed at a plurality of locations in a menu book. In this case, the menu list of the order data input terminal 31 can be displayed at a plurality of locations in accordance with the menu book.
[0032]
The numbers (for example, 1 to 7,>) at the bottom of the screen in the example of FIG. 4 indicate the pages of the menu book. By touching the numeral portion, it is possible to display a menu list corresponding to the page of the menu book.
[0033]
For example, in the case of an elderly customer service representative, there are many presbyopia, so by displaying the menu name display indicated by reference numeral 44 in large characters, the ordered menu can be easily confirmed, and the width of the menu that can be touched is increased. It is possible to prevent an input error from being widened.
[0034]
In such a menu list, the order menu can be registered by touching the menu, and the customer service representative can store the menu name and print position of the menu book and display the ordered menu on the display screen. It is easy to know where it is registered, and if the customer controls the screen of the order input data terminal in advance according to the operation of turning the menu book page, the menu ordered by the customer is listed in advance , And input can be performed by simply touching the screen.
[0035]
In addition, even if the inexperienced customer service representative points to the menu book without saying the menu name and the customer says "this," the same picture as the menu book is displayed with the menu icon 43. This allows a smooth response.
[0036]
On the other hand, an experienced customer service person knows the menu name and the printing position of the menu book, so by setting the display digits 54 and the display column 55 of the menu name, many menus can be displayed on one screen. Since the display 42 can be displayed, it is possible to save trouble of key operations for scrolling and page switching, and to perform a smooth response.
[0037]
As described above, in the order management system according to the present invention, in the storage unit in the data control device 32, a display screen mode that matches the physical characteristics unique to the service clerk, such as the skill of the service clerk, presbyopia, and myopia, is stored. Not only can the display screen mode be recognized and used by the order data input terminal 31, but also the menu list corresponding to the menu book page stored in the order data input terminal 31 can be stored by the customer service representative. It is characterized in that it is selectably displayed on a display screen that matches the characteristics unique to the customer service staff such as skill level, presbyopia, and myopia.
[0038]
【The invention's effect】
According to the present invention, when a part-time job, a newcomer and an elderly person are engaged in a customer service representative at a store and input an order from an order data input terminal, the inexperienced customer service representative has the same picture as the menu book as a menu icon. The display and the elderly can easily select a menu key by enlarging and displaying the assigned menu name, thereby preventing an input error. Also, hiring part-time workers, newcomers and the elderly saves time in education.
[0039]
On the other hand, an experienced customer service representative can display a large number of menus, thereby saving the trouble of key operation by scrolling and changing pages, and performing a smooth customer service. In this way, the menu layout described in the menu book is changed according to the skill level of the customer service staff, thereby preventing input errors when inputting order data and preventing unnecessary complaints such as order errors. It has the effect of preventing in advance.
[Brief description of the drawings]
FIG. 1 is an external view of a conventional order data input terminal.
FIG. 2 is an external view of an order data input terminal of the present invention.
FIG. 3 is a hardware configuration diagram of the order management system of the present invention.
FIG. 4 is an exemplary view showing a display screen of the order data input terminal according to the present invention.
FIG. 5 is an explanatory diagram illustrating a person in charge table stored in the data control device of the present invention.
FIG. 6 is an explanatory diagram illustrating various tables related to a menu stored in the order data input terminal of the present invention.
[Explanation of symbols]
11 display section 12 menu key 13 numeric keypad 21 display section 22 side key 31 order data input terminal 32 data control device 33 printer 34 display device 41 menu name basic display setting screen 42 menu name multi-column display setting screen 43 menu name menu icon display setting Screen 44 Menu name capital display setting screen 51 Person table / person number 52 Person table / person name 53 Person table / display type 54 Person table / number of display digits 55 Person table / display column 56 Person table -Display mode 61 Menu table-Menu number 62 Menu table-Menu name 63 Menu table-Menu name Kana 64 Menu display position table-Menu number 65 Menu display position table-Display position 66 Menu Display position table / display icon

Claims (4)

An order management system having an order data input terminal for receiving order data by a customer service representative, and a data control device for processing the order data input at the order data input terminal and generating cooking instruction data,
The data control device stores the display screen mode of the optimal order data input terminal according to the skill level or physical characteristics of the service representative in a changeable manner,
The order data input terminal, when the customer service representative uses the order data input terminal, by recognizing the display screen mode for each customer service representative stored in the data control device from the data control device, An order management system configured to display an optimal display screen according to the skill level or physical characteristics of a customer service representative, and displaying a menu list on the display screen so as to correspond to a menu book page. . The order data input terminal stores a menu name described in a menu book for each menu code, and, when displaying the menu name as a menu of a menu selection screen for order input, uses a menu selection display screen configuration related to order input. The order management system according to claim 1, wherein the name is displayed in enlarged characters. The order data input terminal stores a menu name described in a menu book for each menu code, and, when displaying the menu name as a menu of a menu selection screen for order input, uses a menu selection display screen configuration related to order input. The order management system according to claim 1, wherein a plurality of menu names are displayed by displaying a reduced number of characters of the name. The order data input terminal stores a menu photograph described in a menu book for each menu code, and when displaying the menu as a menu of a menu selection screen for order input, a menu icon in a configuration of a menu selection display screen related to order input. The order management system according to claim 1, wherein the order management system displays:

Images