JP2003288516A - Service vehicle reservation system - Google Patents

Abstract

(57) [Summary] [PROBLEMS] To provide a service vehicle reservation system capable of receiving a service by adding characteristics of a vehicle, a driver's driving history and evaluation to selection conditions. SOLUTION: A user terminal (mobile phone 61) transmits reservation request information such as a destination, the number of passengers, the presence or absence of large luggage, a driver with a good evaluation, and a taxi with a short waiting time to a reservation reception center server 51, The reservation reception center server 51 outputs the result information of a plurality of taxis in each section desired by the user based on the degree of conformity with the reservation request information required by the user from the latest characteristic information of each taxi. Send to 61. The user selects a desired taxi based on the transmitted result information and transmits it to the reservation reception center server 51. The reservation reception center server 51
When the reservation request information is transmitted to the relevant taxi and the reservation response information is received from the relevant taxi, the reservation response information from the taxi is transmitted to the mobile phone 61 to complete the reservation.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service vehicle reservation system for providing transportation of people, goods and others, services and the like.

[0002]

2. Description of the Related Art Generally, a service vehicle includes a taxi, a care vehicle, a transportation vehicle, etc.
The one disclosed in Japanese Patent No. 24659 is known. According to the taxi reservation system described in this publication, if the user sends the desired budget and usage time to the reservation reception center in advance, the reservation reception center will allow multiple taxi companies to meet the budget and usage time. You can get taxi information,
The user can book a taxi from the taxi company of their choice.

[0003]

However, in the taxi reservation system described in this publication, even if the user can select a taxi company, he or she cannot select the vehicle or driver. For example, you want to choose a taxi driver based on your driving history or the reputation of past users, you want to use a wheelchair, you want to carry a large baggage, you want to go to the same direction at a low cost, you want to take a taxi to go far,
I was not able to answer such a request. Also, taxi drivers were unable to pitch the advantage gap over other drivers of the same taxi company or other taxi companies.

The present invention has been made to solve such a conventional problem, and is a service vehicle that can receive service by adding the characteristics of the vehicle, the driving history and evaluation of the driver to the selection conditions. It provides a reservation system.

[0005]

SUMMARY OF THE INVENTION A service vehicle reservation system of the present invention is a reservation in which a vehicle terminal installed in a vehicle providing a service and characteristic information indicating characteristics when the vehicle provides the service are stored. In a service vehicle reservation system in which a reception information processing device and a user terminal for a user to request a vehicle reservation are connected to each other via a network, the user terminal receives a reservation request from the user, Reservation request information indicating the content of the reservation request is transmitted via the network, the reservation acceptance information processing device receives the transmitted reservation request information, and based on the received reservation request information and characteristic information, the reservation request information The vehicle corresponding to the selected vehicle is selected, and at least one of the vehicle terminals corresponding to the selected vehicle executes information processing for making a reservation according to the reservation request information. It has a configuration that. With this configuration, it is possible to make a reservation by selecting a vehicle that can provide a service having the characteristic information according to the reservation request information of the user.

Further, in the service vehicle reservation system of the present invention, the characteristic information indicates the name of the company that owns the vehicle, the vehicle ID for identifying the vehicle, the name of the driver who drives the vehicle, and the past user for the driver. It is configured to include at least one of the evaluation information, the driving history of the driver, the specification information of the vehicle, the information on the number of passengers who can be boarded, and the correspondence information of the destination direction and the transit boarding. With this configuration, the vehicle can be selected based on the characteristic information such as the driver and the type of the vehicle.

Further, the service vehicle reservation system of the present invention has a structure in which the reservation request information includes information requesting a connection with public transportation. With this configuration, it is possible to receive a connection service with an appropriate public transportation system.

Further, in the service vehicle reservation system of the present invention, the reservation information processing apparatus has a configuration for calculating the departure time and arrival time of the vehicle including at least one of the operation status of public transportation and road traffic information. is doing. With this configuration, it is possible to reserve a vehicle with higher accuracy in consideration of efficient connection with public transportation and traffic congestion on the road.

Further, in the service vehicle reservation system of the present invention, the reservation request information includes the reservation condition regarding the reservation and the weighting information of the reservation condition, and the reservation acceptance information processing device makes the reservation based on the reservation condition and the weighting information. It has a configuration that determines the degree of conformity of the vehicle that conforms to the request information. With this configuration, the vehicle can be selected with emphasis on the reservation conditions that the user places importance on.

Further, in the service vehicle reservation system of the present invention, the reservation acceptance information processing apparatus transmits reservation execution request information requesting execution of a reservation to a vehicle terminal corresponding to a vehicle having the highest degree of conformity. have. With this configuration, the reservation reception information processing device can select a vehicle that is more important to the user.

Further, in the service vehicle reservation system according to the present invention, the reservation reception information processing apparatus uses the user terminal to provide the characteristic information about a predetermined number of vehicles in descending order of the degree of conformity to the user terminals to make reservations for the vehicles. It has a configuration for transmitting vehicle selection execution request information for requesting selection. With this configuration, the user can select from a plurality of vehicles having a high degree of conformity.

[0012]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of a service vehicle reservation system according to an embodiment of the present invention.

As shown in FIG. 1, the service vehicle reservation system according to the present invention comprises taxis 101 to 103 and 111 to 11;
2, 121-123, 131, 141-142, 151
~ 152, 161-162 taxi terminal 2 installed
01-203, 211-212, 221-223, 23
1, 241-242, 251-252, 261-262
And the taxi company base station 31 to the characteristic information of each taxi
37 and communication network 41 or mobile phone base station 3
5, a reservation reception center server 51 stored via the communication network 41, a mobile phone 61 for a user to request a taxi reservation, and a railway company server 71 for storing train timetables and operating conditions. It is composed of a traffic information center server 72 which stores road accident information, construction information, traffic regulation information, and traffic jam information.

Next, the operation of the service vehicle reservation system according to the embodiment of the present invention will be described with reference to FIGS. FIG. 2 is a flowchart showing an operation of updating the characteristic information of the service vehicle reservation system according to the embodiment of the present invention.
3 to 5 are flowcharts showing the operation of the service vehicle reservation system according to the embodiment of the present invention, and FIG. 6 shows the assigned value of the evaluation point for each item of the service vehicle reservation system according to the embodiment of the present invention. It is a figure.

Taxi 101-103, 111-11
2, 121-123, 131, 141-142, 151
~ 152, 161-162 taxi terminal 20 installed
1-203, 211-212, 221-223, 23
1, 241-242, 251-252, 261-262
From each, the taxi company name, taxi ID, license plate symbol, driver name, average value of evaluation points evaluated by past users, driver's driving history, accident history and traffic violation history, which are characteristic information of each taxi , Passenger capacity,
Size of luggage that can be loaded, specifications that characterize vehicles such as being able to ride in a wheelchair, number of empty seats and destination directions in the case of passenger compatibility, availability of transit use, current position, actual vehicle, empty vehicle, intercepting state, fare calculation formula Etc. to the reservation reception center server 51 via the taxi company base stations 31 to 37 and the communication network 41 or the mobile phone base station 35 and the communication network 41 (step (hereinafter referred to as S) 1
1).

The reservation reception center server 51 receives the characteristic information of each taxi from each taxi terminal via the taxi company base stations 31 to 37 and the communication network 41, or the mobile phone base station 35 and the communication network 41 (S12). ), The received characteristic information of each taxi is stored in the reservation reception center server 51 (S13). If the contents of the characteristic information are changed (S14), each taxi transmits the changed characteristic information to the center (S11).

It should be noted that, of the characteristic information of each taxi, information that does not change or changes little is not transmitted from each taxi terminal each time, but is temporarily stored in the taxi company base station and the information is stored in the reservation reception center server. It may be sent to 51.

For example, when the current time is 7:15 and a user who wants to make a taxi reservation uses the taxi from the current point A to the station B (first section), and from the station B to the station C (the first section). 2 sections) take trains from the station C to the next shopping mall D (3rd section), and from that shopping mall D to the final destination E (4th section), take a shared taxi from the same taxi company. Suppose that you want to reach the final destination E by 11:30 by transit.

In this case, at the current time of 7:15, the user inputs by a key (not shown) provided in the mobile phone 61 or is stored in advance in the memory (not shown) of the mobile phone 61. Information, current position information acquired by a GPS positioning unit (not shown) built in the mobile phone 61, current position information, user name and number of passengers, luggage size, current position as departure point of the first section The reservation request information is set with the information A and the information of the station B as the destination as the essential reservation request information.

Information on stations B and C as the second section, information that a limited express train is used for the section, information on station C as the starting point of the third section and shopping mall D as the destination. , The information about the shopping mall D as the start point of the fourth section and the final destination E as the destination, and the information that the user wants to arrive at the final destination E by 11:30, as the essential reservation request information, and the user In the 1st section, taxi waiting time T1 at point A is ascending, in the case of the same taxi waiting time, the fare is in ascending order, and if the current accident-free period is specified, the information T2 is desired. Reservation request information is set as reservation request information.

Furthermore, in the third section, a taxi of the same taxi company as the fourth section is used to make a joint taxi, and the total fare of the third section and the fourth section is in the order of low price,
Furthermore, reservation request information is set as desired reservation request information such as driver's evaluation points by past users in each section (S21), and the set reservation request information is directed to the reservation reception center server 51 by a mobile phone. It transmits via the base station 35 and the communication network 41 (S22).

When the reservation reception center server 51 receives the reservation request information consisting of the essential reservation request information and the desired reservation request information from the mobile phone 61 (S23), the contents of each received reservation request information are analyzed and the traffic is transferred. The information center server 72 is accessed via the communication network 41 to obtain the traffic congestion status of each section (S24), and the taxi arrives at the point A and estimates the time when the user can board the taxi and arrive at the station B. Then, the train company server 71 is accessed through the communication network 41, and the train name of the limited express train and the departure time and station The arrival time of C is acquired (S25).

Next, the time at which the user can arrive at the final destination E is calculated from the arrival time at the station C, the route from the station C via the shopping mall D to the final destination E, and the traveling distance, and the desired arrival time is calculated. It is determined whether or not it is in time for 11:30. If it is determined that the desired arrival time is not expected to arrive by 11:30, the mobile phone 61 is notified of it. When it is determined that the desired arrival time is 11:30, the taxi having the characteristic information satisfying the essential reservation request information and the information acquired from the railway company server 71 is searched (S26).

The fare in the target section is calculated by the fare calculation formula registered in the retrieved taxi characteristic information, and the search results are sorted and reservation requests are made in accordance with the desired reservation request information set by the user in each section. The value of each item of information is converted into a predetermined evaluation score, and the sum thereof is calculated as the total evaluation score (S27). Then, the vehicle information of the top several vehicles in each section (for example, the information of the vehicles up to the top five) is transmitted to the mobile phone 61 (S31).

In the present embodiment, the evaluation points are set to 5 levels, the highest evaluation point is 5 points, and the lowest evaluation point is 0 points, which are set as shown in FIG. That is,
For the taxi waiting time T1, for example, T1 <=
If 2 minutes, 5 points, 2 minutes <T1 <= 4 minutes, 4 points, 4 minutes <T1 <= 6 minutes, 3 points, 6 minutes <T1 < = 8 minutes, 2 points, 8 minutes <T1 <= 10 minutes, 1 point, and T1> 10 minutes, 0 point.

In the period T2 of no accident and no violation, 1
If 5 years <= T2, then 5 points and 10 years <= T2 <
If 15 years, 4 points, 7 years <= T2 <10 years, 3 points, 5 years <= T2 <7 years, 2 points, 3 years <= T2 <1 year if 5 years,
If T2 <3 years, the evaluation point is set to 0 points, and the charge is divided into 6 between the calculated minimum amount and maximum amount in each section, and the evaluation point is from 5 points in ascending order. Set each such as allocating up to 0 points.

With the above settings, in this state, first, the reservation reception center server 51 causes the reservation reception center server 51 to perform the first section, that is, the point A.
From the train to the station B, a predetermined number of taxis, for example, five taxis 101, 111, 121, 131, and 112 are extracted in ascending order of taxi waiting time at the point A. Then, when a predetermined number of taxis 101, 111, 121, 131, 112 are extracted in this way, these taxis 101, 111, 121, 13 are taken.
An evaluation score is calculated for each of 1 and 112 as shown in FIG.

For example, in the case of taxi 101, the taxi belongs to taxi company A and its taxi ID
Is recognized as A1, and the waiting time at point A is 2 minutes, so its evaluation point is 5 points and the fare is ¥ 2190. Therefore, the extracted taxis 101, 111, 121,
131, 112 minimum charge ¥ 1950 and maximum charge ¥ 2
From 400, 1890 + 2 (2520-1890) / 6
<= 2190 <1890+ (2520-1890) / 6
The evaluation score is 3 points, and the period without any accident or violation is 6
Since it is a year, the evaluation score is calculated as 2 points, and the total evaluation score is calculated as 10 points.

Then, these calculations are similarly performed for the remaining extracted taxis 111, 121, 131 and 112, and as shown in FIG. 7A, the total evaluation points are 11 points, respectively. It is calculated as 10 points, 4 points, and 8 points.

When the evaluation score of the first section is calculated, next,
The taxis of the third section and the fourth section are extracted. That is, in this case, for example, the user designates a shared taxi from the station C, which is the third section, to the shopping mall D, and a shared taxi from the shopping mall D, which is the fourth section, to the final destination E. If you wish to use it as a transit connection, the final destination E that satisfies these conditions
Up to a predetermined number of taxis in descending order of total fare, for example, 5 groups of 10 taxis are extracted.

5 sets and 10 taxis 141 which are set in advance
And 142, 122 and 123, 102 and 103, 151 and 152, 161 and 162 are extracted, these taxis 141 and 142, 122 and 123, 102 and 10, respectively.
Similar to the above, the evaluation points of 3, 151 and 152, and 161 and 162 are calculated as shown in FIG. 7B.

For example, in the case of the taxi 141, it is recognized that the taxi 141 belongs to the taxi company E, the taxi ID is E1, and the driver evaluation is 3
If the taxi 142 is the same taxi company E, the taxi ID is recognized as E2, the driver's evaluation is 3 points, and the total taxi fare for taxis 141 and 142 is ¥ 2. , 940, the minimum amount of five taxi fares extracted is JPY 2,9
Since the maximum amount is 40 and 3,600 yen, the evaluation score is calculated as 5 points, and the total evaluation score is calculated as 11 points.

Then, such evaluation points are evaluated by the remaining taxis 122 and 123, 102 and 103, 151 and 1 of the taxis.
52, 161, and 162 are calculated in the same manner, and as shown in FIG. 7B, the total evaluation points are 13 points,
It is calculated as 10, 14, and 11.

In this way, when taxis in each section are extracted and evaluation points for those taxis are calculated, these pieces of information are transmitted to the mobile phone 61. That is, the extracted 5 for the first section.
Taxis 101, 111, 121, 131, 112
Taxi company name, taxi ID, waiting time at point A, fare, total evaluation points, and for the 3rd and 4th sections, extracted 5 groups, 10 taxis 141
And 142, 122 and 123, 102 and 103, 151 and 152, 161 and 162 taxi company name and taxi I
D, the total transfer charge, and the total evaluation points are transmitted as result information to the mobile phone 61 (S31).

When the result information is transmitted to the mobile phone 61, the mobile phone 61 receives the result information and displays it on the display unit (not shown) (S32). Therefore, the user can select his / her favorite taxi as appropriate by looking at these display contents. Now, in the first section, the waiting time at the point A you want to prioritize is taxi 101
The same 2 minutes for and 111, the fare for taxi 101 is JPY
Taxi 111 is the total evaluation point because it is 60 low
Is higher by one point, but here it is assumed that the user selects the taxi 101 by key input on the mobile phone 61.

From the third section to the fourth section,
It is assumed that a taxi pair of taxis 141 and 142, which has the lowest transit fare, is selected by a key input on the mobile phone 61, which is a pair of taxis 122 and 123 whose fare is 60 yen higher but total evaluation points are two points higher. When selected in this way, from the mobile phone 61, the taxi IDs A1, C2, C3 selected by the user are directed to the reservation reception center server 51 as reservation request information and directed to the mobile phone base station 35.
Is transmitted via the communication network 41 (S3
3).

When the reservation acceptance center server 51 receives the reservation request information from the mobile phone 61 (S34), it analyzes the content and informs the taxi 101 of the reservation request information in the relevant section from the user via the communication network. 41
Is transmitted via the taxi company A base station 31, and similarly to the taxi 122, reservation request information from the user in the relevant section is transmitted via the communication network 41 and the taxi company C base station 33. And taxi 12
3 similarly, the reservation request information from the user in the relevant section is similarly sent to the communication network 41 and the mobile phone base station 3
5 (S35).

When the reservation request information is transmitted, the corresponding taxis 101, 122, 123 are respectively taxi 1
Taxi terminal 20 installed in 01, 122, 123
Respective reservation request information is received at 1, 222, and 223. Therefore, the taxi driver confirms the contents (S36) and determines whether or not the reservation can be accepted as reservation answer information for each of the taxi terminals 201, 222, and 2.
23 to the reservation reception center server 51 (S3
7) You can.

When the taxi driver transmits the reservation reply information, the reservation acceptance center server 51 receives the reservation reply information from the respective taxi terminals 201, 222, 223 (S38). Then, the reservation reception center server 51 transmits the contents to the mobile phone 61 (S41), and further, for example, the change of the actual vehicle, the vacant vehicle, the intercepting state, and other changes of the characteristic information of each taxi stored and saved. If there is, it is updated (S42).

The mobile phone 61 is the reservation reception center server 5
When the reservation reply information is received from S1 (S43), it is confirmed whether the reservation of the taxis 101, 122, 123 is established (S4).
4) If the reservation has been established, the contents of the reservation answer information are displayed on the display unit and stored in the memory unit (not shown) of the mobile phone 61 (S45).

When the reservation of the selected taxi is not established due to the time difference of the system such as there was no time to get another taxi user to correct the characteristic information (S44), the user can use the remaining taxis. The desired vehicle is selected again from (S33).

Here, the case where the result information of the top 5 vehicles in each section is transmitted to the mobile phone 61 and the user selects a taxi from the information is explained. However, the reservation reception center server 51 retrieves the result in each section. May select the first taxi and send the reservation execution request information requesting the taxi terminal of the selected taxi to execute the reservation. The taxi driver confirms the content of the reservation execution request information received by the taxi terminal, and transmits the reservation reply information to the reservation reception center server 51.

After making a reservation and using each taxi, each taxi driver is evaluated on a maximum of 5 points based on the reservation answer information stored in the memory section of the mobile phone 61, and the points are scored. Is transmitted to the reservation reception center server 51. When the reservation reception center server 51 receives the evaluation score of each taxi driver used this time from the mobile phone 61, the average score of the evaluation scores of the taxi drivers is recalculated and recalculated among the characteristic information of the taxis concerned. Save the averaged points.

As described above, in this service vehicle reservation system, it is possible to make a reservation by selecting a taxi that can provide a service adapted to the reservation request information of the user. In addition, a taxi can be selected depending on the evaluation of the taxi driver, the driving history, and the condition that a large baggage can be loaded.

Further, it is possible to receive a connection service with a public transportation such as a train, so that it is possible to make an efficient connection with the public transportation and make a more accurate reservation of a vehicle in consideration of the traffic congestion on the road. In addition, the vehicle can be selected with emphasis on the reservation conditions that the user places importance on, and the user can select from a plurality of vehicles having a high degree of conformity.

In the above embodiments, the case where the service vehicle is a taxi has been described, but the present invention is not limited to taxis, and services such as buses, rental cars, special vehicles such as welfare vehicles are provided to users. Any vehicle can be used in the same manner and the same effect can be obtained. Further, in the above-described embodiment, the case where the user terminal is a mobile phone has been described, but the user terminal is not limited to the mobile phone, and may be a computer device having a wireless modem, a PDA having a wireless modem, or a PHS handset. The same effect can be obtained.

In the above embodiment, the case of extracting the services of the top 5 vehicles in each section has been described, but the present invention is not limited to this number of vehicles, and similar effects can be obtained with other vehicles. To be

[0049]

As described above, according to the present invention, the user terminal receives the reservation request from the user, transmits the reservation request information indicating the contents of the reservation request via the network, and the reservation acceptance information processing. A device receives the transmitted reservation request information, selects a vehicle corresponding to the reservation request information from a plurality of vehicles based on the received reservation request information and characteristic information, and a vehicle terminal corresponding to the selected vehicle At least one of them makes a reservation according to the reservation request information, so that it is possible to select a vehicle that can provide a service having the characteristic information according to the reservation request information of the user and make a reservation. A service vehicle reservation system that the user has can be provided.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of a service vehicle reservation system according to an embodiment of the present invention.

FIG. 2 is a flowchart showing an operation of updating characteristic information of the service vehicle reservation system according to the embodiment of the present invention.

FIG. 3 is a flowchart showing the operation of the service vehicle reservation system according to the embodiment of the present invention.

FIG. 4 is a flowchart showing the operation of the service vehicle reservation system according to the embodiment of the present invention.

FIG. 5 is a flowchart showing the operation of the service vehicle reservation system according to the embodiment of the present invention.

FIG. 6 is a diagram showing assigned values of evaluation points of the service vehicle reservation system according to the embodiment of the present invention.

FIG. 7 is a diagram showing (a) extraction taxi result information in the first section, and (b) diagram showing extraction taxi result information in the third to fourth sections in the service vehicle reservation system according to the embodiment of the present invention.

[Explanation of symbols]

31 taxi company A base station 32 taxi company B base station 33 taxi company C base station 34 taxi company D base station 35 taxi company E base station 36 taxi company F base station 37 taxi company G base station 41 communication network 51 reservation reception center server 61 mobile phone 71 railway company server 72 traffic information center server 101, 102, 103, 111, 112, 121, 1
22, 123, 131, 141, 142, 151, 15
2, 161, 162 Taxi 201, 202, 203, 211, 212, 221, 2
22, 223, 231, 241, 242, 251, 25
2, 261, 262 Taxi terminal

Claims (10)

[Claims] 1. A vehicle terminal mounted on a vehicle that provides a service, a reservation acceptance information processing device that stores characteristic information indicating characteristics when the vehicle provides a service, and a user In a service vehicle reservation system in which a user terminal for requesting a reservation is mutually connected via a network, the user terminal accepts a reservation request from the user, and the reservation request is made via the network. The reservation request information indicating the contents of is transmitted to the reservation reception information processing device,
The reservation acceptance information processing device receives the reservation request information, selects a specific vehicle corresponding to the reservation request information based on the received reservation request information and the characteristic information, and selects one of the vehicle terminals. A service vehicle reservation system, wherein a vehicle terminal corresponding to a specific vehicle executes information processing for making a reservation according to the reservation request information. 2. The characteristic information includes a name of a company that owns the vehicle, a vehicle ID for identifying the vehicle, a name of a driver who drives the vehicle, and a past user of the driver. 2. At least one of evaluation information, driving history of the driver, specification information of the vehicle, information on the number of people who can be boarded, a destination direction, and correspondence information for connecting passengers is included. Service vehicle reservation system. 3. The service vehicle reservation system according to claim 1, wherein the reservation request information includes information requesting a connection with public transportation. 4. The reservation information processing device calculates the departure time and arrival time of the vehicle including at least one of the operation status of the public transportation system and road traffic information. The service vehicle reservation system according to any one of claims 1 to 3. 5. The reservation request information includes reservation conditions relating to the reservation and weighting information of the reservation conditions, and the reservation reception information processing device determines the reservation request information based on the reservation conditions and the weighting information. The service vehicle reservation system according to any one of claims 1 to 4, wherein a degree of conformity of the vehicle that matches is determined. 6. The reservation acceptance information processing apparatus transmits reservation execution request information for requesting execution of a reservation to the vehicle terminal corresponding to a vehicle having the highest degree of conformity. Service vehicle reservation system described in 5. 7. The reservation reception information processing device uses the characteristic information about a predetermined number of vehicles in descending order of the degree of conformity to the user terminal, and selects a vehicle to reserve from the vehicles. 6. The service vehicle reservation system according to claim 5, further comprising transmitting the vehicle selection execution request information requested to the service vehicle. 8. A vehicle terminal mounted on a vehicle that provides a service connected through a network and a user terminal for allowing a user to request a reservation for the vehicle, and the vehicle provides the service. When the reservation request information indicating the contents of the reservation request is received from the user terminal, the reservation request information is stored in the reservation request information based on the received reservation request information and the characteristic information. Reservation characterized by selecting a corresponding specific vehicle, and instructing that the vehicle terminal corresponding to the specific vehicle among the vehicle terminals executes information processing for making a reservation according to the reservation request information Reception information processing device. 9. A reservation acceptance information processing device, which is mounted on a vehicle that provides a service, and stores characteristic information indicating characteristics when the vehicle provides a service, and a user requesting a reservation for the vehicle. Connected to each other via a network, the reservation reception information processing device receives reservation request information indicating the content of the reservation request from the user terminal, and receives the reservation request information and the characteristic information. Based on the above, when the own vehicle is selected as the vehicle corresponding to the reservation request information, the vehicle terminal is configured to execute information processing for making a reservation according to the reservation request information. . 10. A vehicle terminal mounted on a vehicle that provides a service and a reservation reception information processing device that stores characteristic information indicating characteristics when the vehicle provides a service, are connected to each other via a network, A reservation request for requesting a reservation for the vehicle from a user is accepted, reservation request information indicating the content of the reservation request is transmitted via the network, and the reservation acceptance information processing device receives the reservation request information. Then, based on the received reservation request information and the characteristic information, select the vehicle corresponding to the reservation request information from the plurality of vehicles, at least one of the vehicle terminal mounted on the selected vehicle, A user terminal, which executes information processing for making a reservation according to the reservation request information.