JP2003101645A - Automatic voice message distribution system - Google Patents

Abstract

(57) [Summary] [PROBLEMS] To provide an automatic voice message delivery device capable of delivering the same message to a plurality of members by a simple operation. A storage unit (11) for storing a telephone number of a group member to which a voice message is to be delivered in association with a group identification number, and storing a voice message to be delivered in correspondence with a caller's telephone number and a group identification number. A storage unit 12 for storing, a device 14 for generating various voice guidances, and automatically calling a telephone number of a group member specified by a group identification number of the storage unit 12,
An automatic voice message delivery device comprising: a service control unit 10 for automatically delivering the voice message with voice guidance output from the guidance device.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice message automatic distribution device, and more particularly, to a voice message distribution device via a telephone line.
The present invention relates to a voice message automatic delivery device capable of delivering voice messages of the same content to a plurality of parties.

[0002]

2. Description of the Related Art In recent years, electronic mail using a broadcast communication technique for simultaneously delivering the same information to a plurality of parties has been rapidly spread. However, in e-mail, the confirmation time of the mail contents is entrusted to the recipient, so real-time communication is not guaranteed, so if there is an urgent message or a message to be notified at a specific time, the other party will be notified. You will be making individual calls.

As a conventional technique for automatically notifying a voice message at a preset time, for example, Japanese Patent Laid-Open No. 7-27
In Japanese Patent No. 3875 (Prior Art 1), a calling date / time, a caller's telephone number, a callee's telephone number and a voice message registration function, and an automatic call function are provided in the network. When a message service request is made, the calling date and time, the caller's telephone number, and the called party's telephone number are registered, and when the calling date and time arrives, the caller or recipient's telephone number is automatically called. Then, a system for notifying a voice message prepared in advance or a voice message registered by the caller has been proposed.

Further, Japanese Patent Laid-Open No. 2000-32163 (Prior Art 2) reports to a personal computer or a dedicated device terminal the desired date and time of notification, a plurality of notification destination telephone numbers, a voice message, and the notification status to the caller. A system has been proposed in which information such as necessity is registered in advance to sequentially call a plurality of parties at a desired date and time to notify a voice message.

[0005]

The prior art 1 has an advantage that a voice message can be automatically delivered at a designated date and time, but since only one recipient can be designated, the same voice message can be given to a plurality of parties. If you want to be notified, it is necessary to repeat the above procedure for registering the calling date and time, the caller's phone number, the callee's phone number, and the voice message for each called party, which is a problem for the user because it takes time to perform the procedure in advance. is there.

On the other hand, the prior art 2 has an advantage that a plurality of callees are treated as one group and a voice message can be notified to a plurality of parties by a single registration procedure. However, in the conventional technique 2, each user needs to have a dedicated terminal or a personal computer equipped with special application software as a device for automatically delivering a voice message. There is a problem that you cannot be the sender of voice messages.

It is an object of the present invention to provide a voice message automatic distribution device which can distribute the same message to a plurality of members by a simple operation. Another object of the present invention is to
Another object of the present invention is to provide an automatic voice message delivery device capable of delivering the same message to a plurality of members at a date and time designated by the sender. Still another object of the present invention is to provide an automatic voice message delivery device capable of notifying a caller of a delivery result of a message at a designated date and time.

[0008]

In order to achieve the above object, the voice message automatic delivery apparatus of the present invention stores the telephone numbers of the group members to whom voice messages are delivered in association with the group identification numbers. The first means of
Second means for storing the voice message to be delivered in association with the caller's telephone number and group identification number;
A means for generating various kinds of voice guidance and a telephone number of a group member stored in the one means specified by the group identification number stored in the second means are automatically called, and And a service control means for automatically delivering the voice message stored in the second means together with the voice guidance output from the guidance generating means.

One feature of the present invention is that the voice message automatic delivery device comprises means for storing a message delivery date and time designated by a sender, and the service control means has a voice message which reaches the delivery date and time. If the called member does not respond within a predetermined time, the service control means automatically changes the delivery date and time, and the member who does not receive the voice message is It is to perform automatic distribution again at the changed distribution date and time.

Another feature of the present invention is that the voice message automatic distribution device comprises means for storing a notification date and time of a distribution result designated in advance by a sender, and the service control means distributes at the notification date and time. It is to notify the result information.

According to one embodiment of the present invention, the above-mentioned voice message automatic distribution device comprises third means for storing a voice message reception status and a reply message corresponding to the telephone numbers of the group members. The service control means stores the presence / absence of a response from each group member and the reply message from the responding member in the third means, and notifies the sender as delivery result information.

[0012]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 shows the overall configuration of a voice message automatic distribution system according to the present invention. As shown in the figure, the voice message automatic distribution device 1 is connected to a telephone network device that accommodates existing telephone terminals 2A to 2N and a data output terminal 3 such as a fax machine, for example, an exchange 4.

The automatic voice message delivery device 1 includes a service control unit 10, a group registration storage unit 11 connected to the service control unit 10, and a user registration information storage unit 1.
2, a reply data storage unit 13, a guidance device 14 for generating various voice guidance to be presented to the service user
And a date management unit 15.

In the group registration storage section 11, for example, as shown in FIG. 2, a plurality of entries 11-1, 11-2, ... Having a group number 111 are registered. Each entry includes a group number 111 for identifying a group subscribed to the automatic voice message distribution service, a telephone number 112 of a member belonging to the group, and a member name 113. The group registration storage unit 11 is, for example, for specifying a delivery destination telephone number during an automatic delivery service of a voice message, or for converting the delivery destination telephone number into a member name when notifying a caller of a delivery result of a message. Referenced.

In the user registration information storage unit 12, for example, as shown in FIG. 3, a plurality of entries 12-1, 12-2, ... Having an entry registration number 121 are registered. Each entry includes a caller telephone number 122, an identification number (delivery group number) 123 of a group to which a message delivery target member belongs, a voice message delivery date and time 124, a delivery voice message 125, and a result notification date and time. Including 126. The result notification date / time 126 indicates a desired date / time of automatic notification of the reception status of the voice message at the distribution destination and the response message from the distribution destination member.

The reply data storage unit 13 is for indicating the reception status of the voice message at the delivery destination and the reply message. For example, as shown in FIG. 4, a plurality of entries 13-having an entry registration number 131 are provided. 1, 13-
I remember 2, ... Each entry includes a sender telephone number 132, a delivery destination group number 133, a delivery destination member telephone number 134, a delivery destination list 135, a message reception status 136 at the delivery destination, and a reply message received from the delivery destination. 137 and.

Here, the entry registration number 131 and the caller telephone number 132 respectively match the entry registration number 121 and the caller telephone number 122 registered in the user registration information storage unit 12 at the time of requesting message delivery. Also,
The relationship between the distribution destination group number 133 and the distribution destination member telephone number 134 matches the relationship between the group number 111 and the member telephone number 112 registered in the group registration storage unit 11, and the distribution destination member telephone number 134 Contains the caller's own telephone number.

The delivery destination list 135 indicates whether or not voice message transmission is required for the delivery destination members, a code ("-" in the figure) indicating that message transmission is unnecessary for the sender, and other members. A code (“◯” in the figure) indicating that message transmission is required is set. Reception status 136
Indicates whether or not the delivery destination member has received the voice message (“◯” in the figure) (“x” in the figure), and the sender is not included.

The date / time management unit 15 is for managing the message delivery service and the delivery result notification service to be executed by the voice message automatic delivery apparatus 1 in the order of execution, and as shown in FIG. , A registration number 152 and a distribution information type 153, and a plurality of entries 150-1, 150-2, ...
Equipped with 50.

For example, the entry 150-1 is for managing the delivery service of the voice message registered in the entry 12-1 of the user registration information storage unit 12, and the delivery information type 153 indicates message delivery. The type code is set. The entry 150-3 is for managing the delivery result notification service whose date and time are designated in the entry 12-1 of the user registration information storage unit 12. The delivery date and time 151 is the result notification date and time 126 designated by the sender. The distribution information type 153 is set with a type code indicating a result notification. The date / time management unit 15 constantly monitors the delivery date / time 151 of the date / time management table 150, and notifies the service control unit 10 of the registration number 152 and delivery information type 153 of the entry that has reached the delivery date / time.

Next, with reference to FIGS. 6 to 9, a control sequence for registering information necessary for voice message distribution from any telephone terminal, for example, the telephone terminal 2A, to the voice message automatic distribution apparatus 1 will be described. explain. here,
A user who performs a registration procedure of a voice message to be delivered to a group member will be called a "sender".

A caller whose members are registered in advance in the group registration storage unit 11 makes a special number call 6 from the telephone terminal 2A.
When a request is made to connect to the voice message automatic distribution device 1 by 01, the telephone network device 4 responds to the detection of the special number call 601 and transfers the telephone terminal 2A to the service control unit 8 of the voice message automatic distribution device 1. Connect (602). When the telephone terminal 2A is connected, the service control unit 10 requests the guidance device 14 to send the guidance for service start (603), and the guidance device 14 causes the telephone terminal 2A to send.
Voice guidance for service start is sent to A (6
04).

The voice guidance notifies the caller of a method of selecting a service provided by the voice message automatic distribution device 1, such as message registration and confirmation of reply status. When the caller inputs a message registration request 605 according to the above guidance, the registration request is transmitted to the service control unit 10 in the form of a voice signal or a PB signal. In the control sequence described below, the telephone terminal 2
The input information from the caller in A is in the form of a voice signal or a PB signal in the same manner as the above registration request, and is the service control unit 1.
Sent to 0.

Upon receiving the message registration request 605, the service control unit 10 refers to the user registration information storage unit 12, acquires a new service registration number 121 to be assigned to the caller (606), and then the telephone network. The device 4 is requested to notify the caller's telephone number (608).
Upon receiving the notification of the caller telephone number from the telephone network device 4 (609), the service control unit 10 stores a new entry 12-n having the registration number 121 and the caller telephone number 122 in the user registration information storage unit 12. After the registration (610), the guidance device 14 is requested to send the voice guidance for the caller to input the information necessary for the automatic delivery of the voice message (612).

According to the voice guidance 613 sent from the guidance device 14 to the telephone terminal 2A, the caller first inputs the distribution destination group number (614). The service control unit 10 that has received the delivery destination group number is shown in FIG.
As shown in (7), this is registered in the entry 12-n of the user registration information storage unit 12 as the distribution destination group number 123 (701), and then the registration number 1 of the entry 12-n is changed.
21, caller telephone number 122, distribution destination group number 12
Entry 13-n for reply management in which 3 is a registration number 131, a sender's telephone number 132, and a distribution destination group number 133
Is generated and registered in the reply data storage unit 13 (7
05). At this time, from the group registration storage unit 11, the member telephone number 1 corresponding to the distribution destination group number 123
12 is searched and set as the delivery destination member telephone number 134 in the reply management entry 13-n. In addition, the delivery destination member telephone number 134 and the sender telephone number 132
By comparing with, the setting value of the distribution destination list 135 is determined.

After the entry is added to the reply data storage unit 13, the service control unit 10 causes the guidance device 1 to operate.
4 is requested to send the guidance for the sender to input the delivery date and time (707). When the caller inputs the delivery date and time according to the voice guidance 708 sent from the guidance device 14 (709), the service control unit 10 sets the received delivery date and time to the user registration information storage unit 1
It is registered in the entry 12-n of No. 2 as the delivery date and time 124 (710). Further, the date / time management unit 15 is requested to register a new date / time management entry 150-n in which the delivery date / time 124 and the registration number 121 are the delivery date / time 151 and the registration number 152, and the delivery information type 153 indicates message delivery. (712). Upon receiving the entry registration request from the service control unit 10, the date / time management unit 15 sorts and registers the date / time management entries 150-n in the date / time management table 150 in order of distribution date / time.

Upon receiving the entry registration completion notification 713 from the date / time management unit 15, the service control unit 10 causes the guidance device 14 to provide guidance for allowing the caller to input a delivery message, as shown in FIG. A request for transmission is made (801). The caller inputs a voice message to be delivered to the group members according to the voice guidance 802 sent from the guidance device 14 (80
3). To input a voice message, the contents of the message to be delivered are input by voice, or the corresponding message is selected from the standard message group prepared in advance on the automatic delivery device side, for example, the guidance device 14, and the message number is PB. Input format can be adopted.

The service control unit 10 registers the distribution message received from the caller in the entry 12-n of the user registration information storage unit 12 as the distribution voice message 125 (804), and then transmits it to the guidance device 14. Request the guidance transmission to let the person specify the result notification date and time (806). When the caller inputs the result notification date and time in accordance with the voice guidance 807 sent from the guidance device 14 (808), the service control unit 10
The result notification date and time is registered in the entry 12-n of the user registration information storage unit 12 as the result notification date and time 126 (8
09). Further, for the date / time management unit 15, the result notification date / time 126 of the entry 12-n and the registration number 121 are set as the delivery date / time 151 and the registration number 152.
A new date / time management entry 150 indicating a result notification at 53-
Request the registration of m (811).

When the date / time management unit 15 registers the date / time management entry 150-m in the date / time management table 150 in the order of distribution date / time and issues the registration completion notice 812, the service control unit 10 provides guidance as shown in FIG. The device 14 is requested to send guidance to the sender to confirm the registered content this time (901). Service control unit 10
Reads out the registration content of the entry 12-n from the user registration information storage section 12 while the guidance device 14 is sending out the guidance for confirming the registration content (902) (9
03), this is sent to the telephone terminal 2A after the guidance 902 (904).

When the caller who confirms the registration content inputs the confirmation completion of the registration content (905), the service control unit 10 notifies the guidance device 14 of the completion of the registration process to the caller. Request for guidance transmission (906). When the guidance device 14 sends the registration processing completion guidance (907), the distribution message registration processing is completed.

FIG. 10 shows a case where the delivery destination user does not respond when the voice message automatic delivery apparatus 1 automatically calls the delivery destination telephone number in order to deliver the message which has reached the delivery date and time. A series of operations are shown. In the voice message automatic delivery apparatus 1, the date / time management unit 15 periodically compares the current date / time with the delivery date / time 151 of the unsent entry registered in the date / time management table 150, and determines the entry 150-i that has reached the delivery date / time. When the entry 150-i that has been detected and reaches the delivery date / time is found, the date / time management unit 15 notifies the service control unit 10 of the registration number 152 of the entry and the delivery information type notification 153 (1001).

The service control unit 10 which has received the above notification is
The reply data storage unit 13 is searched for an entry 13-i having the same registration number 131 as the registration number 152, and the telephone number 134 as the message delivery destination is specified according to the delivery destination list 135 (1002). Service control unit 1
0 requests the telephone network device 4 to call the telephone terminal having the above telephone number, for example, the telephone terminal 2B (1004).
At the same time, the time management unit 15 is requested to start time monitoring (1006). As a result, the telephone network device 4
The telephone terminal 2B is called from (1005), and the date / time management unit 15 activates a timer for monitoring whether or not the delivery destination answers within a predetermined time.

Here, the telephone terminal 2B of the delivery destination calls 10
If the monitoring timer times out before responding to 05, the date and time management unit 15 notifies the service control unit 10 of the monitoring time elapse (1007). When the service control unit 10 receives the monitoring time elapse notification from the date / time management unit 15, the service control unit 10 requests the telephone network device 4 to stop calling the telephone terminal 2B (1008), and the telephone network device 4 transfers the telephone terminal 2B to the telephone terminal 2B. The call is stopped (1009).

In the entry 13-i of the reply data storage unit 13, the service control unit 10 registers (1010) the information indicating no response in the reception status column 136 corresponding to the telephone number that stopped the call, and then performs user registration. Information storage unit 1
The value of the delivery date / time 124 of the entry 12-i corresponding to the registration number in 2 is reset based on the elapsed time predetermined on the voice message automatic delivery apparatus side (101
2). However, as the new delivery date and time, the delivery date and time designated by the caller at the time of registration may be set. Thereafter, the service control unit 10 requests the date / time management unit 15 to register the reset data in the delivery date / time 151 of the entry 150-i (1014), and the date / time management unit 15 changes the delivery date / time to the service. The control unit 10 is notified of registration completion (1015).

In the above description, when the delivery destination does not respond to the call, the call is stopped and the delivery date and time is immediately changed. However, in an actual application, the entry 13-i of the reply data storage unit 13 is used. If you call all delivery destinations other than the caller registered in, and the delivery destination responds, the message sending process and the reply message receiving process are performed as described below, and all registered delivery When the delivery process is completed for the destination, the delivery date and time is reset, and the members who did not receive the delivery message are called again at the reset delivery date and time.

11 and 12 show a series of operations when the delivery destination responds to the call from the voice message automatic delivery device 1. With respect to the message which has reached the delivery date and time, the operation from the time and date management unit 15 receiving a notification (1001) and the service control unit 10 requesting the time and date management unit 15 to start time monitoring (1006) is the same as in FIG. is there. If the user picks up the handset at the calling telephone terminal 2B before the monitoring time elapses, the telephone terminal 2B notifies the telephone network device 4 of a response (1101), and the telephone network device 4 receives it from the service control unit 10. Detection is notified (110)
2).

When the service control section 10 receives the reception detection, the service control section 10 requests the guidance device 14 to send out guidance for delivering the message to the delivery destination (110).
3), while the guidance device 14 is sending guidance to the telephone terminal 2B (1104), the user registration information storage unit 12 is referred to and the entry 12-i corresponding to the registration number 152 notified from the date / time management unit. The content of the delivery voice message 125 is acquired from (1103). The delivery voice message is sent to the telephone terminal 2B when the guidance 1104 ends (1106). According to the guidance 1104, the delivery destination user is instructed to perform a reception confirmation or a message resend request input operation after receiving the delivery message.

When the delivery destination user inputs the completion of receiving the message (1107), the service control unit 10 indicates in the entry 13-i of the reply data storage unit 13 the reception status column corresponding to the telephone number of the member who has completed the reception. Thirteen
The reception completion is registered in 6 (1108). After the reception completion registration, the service control unit 10, as shown in FIG.
The guidance device 14 is requested to send guidance for prompting the user to input a reply message (1
201).

When guidance for inputting a reply message is sent from the guidance device 14 to the telephone terminal 2B (12
02), the delivery destination user inputs a reply message (1203). Upon receiving the reply message, the service control unit 10 enters the entry 13- in the reply data storage unit 13
In i, the reply message is registered as a reply message 137 corresponding to the telephone number of the telephone terminal 2B (12
After that, the guidance device 14 is requested to send guidance for notifying the user of the delivery destination that the message delivery has been completed (1206). In response to the request, the guidance device 14 sends a delivery end guidance to the telephone terminal 2B (1207), and the delivery process of the voice message to one member is completed.

When the reception detection 1102 is received from the telephone network device 4, the service control device 10 ignores the monitoring time elapse notification from the date / time management unit 15 received thereafter. In order to avoid unnecessary monitoring time notification,
The service control device 10 may request the date / time management unit 15 to cancel the time monitoring at the time when the reception detection 1102 is received from the telephone network device 4.

The service control device 10 performs steps 1004 to 12 for the telephone numbers of the distribution destination members according to the distribution destination list 135 registered in the reply data storage unit 13.
By sequentially repeating 07, message delivery to each member in the group and reply message collection are performed. However, the service control unit 10 and the telephone network device 4 are connected by a line of a plurality of channels, and the service control unit 10
When the call can be simultaneously made to a plurality of members to which the call is delivered, the same voice message can be simultaneously delivered to the plurality of members by executing steps 1004 to 1207 in parallel.

Next, a series of operations for notifying the result to the message sender will be described with reference to FIGS. 13 and 14. The date and time management unit 15 uses the date and time management table 15
The result notification entry 150-j having reached the delivery date and time from 0 is detected, and the registration number 152
When the distribution information type 153 is notified (1301), the service control unit 10 refers to the reply data storage unit 13 based on the notified registration number 152, and registers the registration number 152.
From the entry 13-j having the same registration number 131 as the above, the telephone number 132 of the caller is specified (1302), and the telephone network device 4 accommodating the telephone terminal 2A having the telephone number 132 makes a call to the telephone number 132. After requesting (1304)
Request the start of time monitoring from the date / time management unit 15 (1
306).

In response to the call request, the telephone network device 4 calls the telephone terminal 2A (1305). Here, when the user (caller) of the telephone terminal 2A responds within the monitoring time, a response notice is sent from the telephone terminal 2A to the telephone network device 4 (1307) and received from the telephone network device 4 to the service control unit 10. The detection is sent (1308). If the user does not respond within the monitoring time, the call request (1304) and the time monitoring start request (1306) are repeated a predetermined number of times, or the delivery date and time of the date and time management table 150 is reset as in FIG. Make settings.

When receiving the reception detection from the telephone network device 4, the service control unit 10 requests the guidance device 14 to send the guidance for notifying the user of the reception status (1309), and the guidance device 14 outputs the guidance. While sending the guidance (1310), the reception status 136 and the message delivery destination member's telephone number 134 are checked in the entry 13-j of the reply data storage unit 13 (1
311).

The service control unit 10 stores the relationship between the reception status of the delivery message and the member's telephone number, and FIG.
As shown in FIG. 4, the member name 113 corresponding to the telephone number is read from the group storage unit 11 (1401), and the reception status 136 and the member name are sent to the telephone terminal 2A (1402). If the member has already received the delivery message, the guidance device 14 is requested to send guidance to notify the sending of a reply message from the member (1403).
When the guidance sending from the member (1404) is completed, the member reply message is read from the reply data storage unit 13 (1405) and sent to the telephone terminal 2A (140).
6).

In the above guidance, the user is requested to make a selection input such as confirmation of receipt of a reply message or a request for relistening. Normally, the user listens to the reply message and then completes the reception of the reply message. Is input (1407). When a user receives a notification that a reply message has been received, or when a user notifies a member that a delivery message has not been received,
The service control unit 10 repeats the operations from step 1401 onward for the next member, and when the notification of the reception status for all members is completed, the guidance device 14 notifies the user of the end of the result notification. Is requested (1408). When the guidance device 14 sends the end guidance to the telephone terminal 2A (1409), the result notification process ends.

If there is no reply message from the delivery destination member, the service control unit 10 repeats the sending 1402 of the reception status for all the delivery destination members, and then sends the guidance device 14 to the guidance device 14 in step 1408. On the other hand, it requests the user to send out guidance that there was no reply message, and ends the result notification process.

In the above embodiment, the message delivery result is notified to the sender by voice. However, for example, the FAX number or the electronic mail number of the member to be written in the group registration storage unit 12 is registered, and the message of the message is registered. FAX delivery result
Alternatively, the notification may be made in the form of electronic mail.
Further, the distribution result of the message may be notified to members other than the sender.

Further, as a function of the automatic voice message delivery device 1, a delivery cancellation request is accepted from a sender for a delivery message that has already been registered,
When there is a cancellation request before the delivery date and time, the corresponding entry is deleted from the user registration information storage unit 12, the reply data storage unit 13 and the date and time management table 150, and the already delivered message is canceled by the delivery destination. The guidance may be notified and the delivery may be canceled only to the unreceived members.

FIG. 15 shows, as an example of an application mode of the voice message automatic delivery apparatus 1 of the present invention to a communication network, a service control apparatus 42 and a voice message automatic delivery apparatus 1 which provide a highly functional service in a telephone network. Indicates the connection format that is linked. In this example, an arbitrary exchange 40 accommodating the telephone terminal 2 is connected to the service control unit 10 of the voice message automatic distribution device and the service control device 42 via the common line signaling network 41. Service control device 4
2 is for providing a high-performance service to the telephone network. In this example, the service control device 42 and the service control unit 10 of the voice message automatic distribution device share the data storage unit 20, The group registration storage unit 11 to the reply data storage unit 13 shown in 1 are arranged in the data storage unit 20. By centralizing the database portion on the communication network in this way, maintenance and maintenance are facilitated.

[0051]

As is apparent from the above description, according to the present invention, a voice message can be delivered to a plurality of members registered in advance as a group at a date and time desired by the caller. . Further, according to the present invention, the caller can use the existing telephone to deliver the same voice message to each member in the group, and any member registered in advance can freely become the caller. .

[Brief description of drawings]

FIG. 1 is a diagram showing a configuration of a voice message automatic delivery system according to the present invention.

FIG. 2 is a diagram showing a configuration of a group registration storage unit 11 included in the automatic voice message distribution device 1.

FIG. 3 is a diagram showing a configuration of a user registration information storage unit 12 included in the automatic voice message distribution device 1.

FIG. 4 is a diagram showing a configuration of a reply data storage unit 13 included in the voice message automatic distribution device 1.

FIG. 5 is a diagram showing a configuration of a date / time management unit 14 included in the automatic voice message delivery device 1.

FIG. 6 is a diagram showing a first portion of a voice message registration control sequence according to the present invention.

FIG. 7 is a diagram showing a second part of the control sequence for voice message registration.

FIG. 8 is a diagram showing a third part of the control sequence for voice message registration.

FIG. 9 is a diagram showing a fourth part of the control sequence for voice message registration.

FIG. 10 is a diagram showing a control sequence in the case where a user does not respond at the time of delivering a voice message.

FIG. 11 is a diagram showing a first part of a control sequence when a user responds when delivering a voice message.

FIG. 12 is a diagram showing a second part of the control sequence when the user responds at the time of delivering the voice message.

FIG. 13 is a diagram showing a first part of a control sequence for notifying a sender of a distribution result.

FIG. 14 is a diagram showing a second part of the control sequence in the case of notifying the sender of the distribution result.

FIG. 15 is a diagram showing an example of an application form of a voice message automatic delivery device according to the present invention to a communication network.

[Explanation of symbols]

1: Voice message automatic distribution device, 2A to 1N: Telephone terminal, 3: Data output terminal, 4: Telephone network device, 10: Service control unit, 11: Group registration storage unit, 12: User registration information storage unit, 13: Reply data storage unit,

─────────────────────────────────────────────────── ─── Continuation of the front page (51) Int.Cl. ⁷ Identification symbol FI theme code (reference) H04M 3/537 G10L 3/00 Q 11/00 303 N (72) Inventor Satoshi Matsuhashi Totsuka Ward, Yokohama City, Kanagawa Prefecture 216 Totsuka-cho, Communications Company, Hitachi, Ltd. (72) Inventor Taro Ogawa 216 Totsuka-cho, Totsuka-ku, Yokohama City, Kanagawa Prefecture F-term, Hitachi, Ltd. Communications Division, Hitachi, Ltd. (reference) 5D045 AB26 5K015 GA02 GA06 5K024 AA72 FF06 5K101 KK06 MM07 NN07 NN15 NN21 RR18

Claims (5)

[Claims] 1. A voice message automatic delivery apparatus for delivering the same voice message to a plurality of members, wherein a telephone number of a group member to whom the voice message is delivered is stored in association with a group identification number.
Means, a second means for storing a voice message to be delivered in association with a caller's telephone number and a group identification number, a means for generating various voice guidance, and a second means for storing the voice message. The telephone number of the group member stored in the one means specified by the group identification number is automatically called, and the voice guidance output from the guidance generating means is added to the telephone number, and stored in the second means. And a service control means for automatically delivering a voice message. 2. A means for storing a message delivery date and time designated by a sender, wherein the service control means performs the automatic delivery for a voice message which has reached the delivery date and time. 1. The automatic voice message delivery device according to 1. 3. A third means for storing a reception status of a voice message and a reply message corresponding to a telephone number of the group member, wherein the service control means determines whether or not there is a response from each group member. 3. The automatic voice message delivery according to claim 1 or 2, wherein a reply message from the responding member is stored in the third means and notified to the sender as delivery result information. apparatus. 4. A means for storing the notification date and time of the delivery result designated by the sender in advance, wherein the service control means notifies the delivery result information at the notification date and time. The automatic voice message delivery device described in. 5. If the called member does not respond within a predetermined time, the service control means automatically changes the delivery date and time, and the change is made to the member who has not received the voice message. The automatic voice message delivery device according to any one of claims 2 to 4, wherein automatic delivery is performed again at a later delivery date and time.