JP2002366672A - Hotel order system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a hotel order system in which the settlement of a user in an accommodation facility can be unitarily managed between the accommodation facility and the trader linked to the accommodation facility. SOLUTION: In the hotel order system using a managing server for managing charges related to the accommodation of the user who utilizes the accommodation facility and a user device for identifying the user, a trader terminal has a transmitting means for correspondently transmitting the demand information of information on the demand of charges generated by at least one of selling of an article and providing of a service from the trader to the user and a user ID for identifying the user reported from the user device to the managing server. The managing server has a settling means for operating the charges of settlement in check-out based on the demand information, the user ID transmitted from the transmitting means for the trader terminal and accommodation charges for utilizing the accommodation facility.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a hotel order system capable of centrally managing settlement of users of accommodation facilities between accommodation facilities and traders affiliated with the accommodation facilities.

[0002]

2. Description of the Related Art Conventionally, customers such as office workers sometimes use accommodation facilities such as business hotels. When the user wants to know the guidance information on the restaurants, entertainment facilities and the like around the accommodation facility, he or she checks the service file in which the guidance information inside and outside the hotel is provided in the accommodation room, or inquires of the reception desk.

[0003]

However, according to the above-mentioned method, in order to accommodate the hobbies and preferences of the guests more widely, the service files are enriched and a large amount of store information is prepared for all genres. In such a case, the service file becomes a considerably thick file, and some users are less likely to view the file by half. In addition, in order to update the guide information, it is necessary to frequently update the service file for each room, which is a burden for the worker of the accommodation facility.

[0004] Further, when a user strolls in an unknown city, the information is written on the exterior of a restaurant or amusement facility or on a signboard while walking in the entertainment area without obtaining guidance information from the service file or the front desk. There is a way to search for it yourself, relying on information, but sometimes you lose your guesswork and sometimes the store side charges more than expected.
In addition, it is necessary to pay cash each time a settlement is made in the red light district, which is a cumbersome task for the user, and it is uneasy to take a walk in a city that is unfamiliar with possessing cash,
There is also danger. In addition, there are demands for shops in the red-light district to have many customers use the service and to increase regular customers.

The present invention has been made in view of such circumstances, and an object of the present invention is to centrally manage settlement of customers of accommodation facilities between accommodation facilities and business partners affiliated with the accommodation facilities. It is to provide a hotel order system that can do it. Further, an object of the present invention is to provide a hotel order system, management server,
It is to provide a customer terminal and a trader terminal.

[0006]

In order to achieve the above-mentioned object, the present invention provides a management server for managing a fee for accommodation of a guest who uses an accommodation facility, and a company terminal connected to the management server. A hotel order system using a customer device (for example, the in-room terminal 3, the card key 4, and the mobile phone in the embodiment) for identifying the customer, wherein the trader terminal is The merchant sends billing information, which is information relating to billing of a fee generated by at least one of sale of goods and provision of service to the customer, and a customer ID for identifying the user notified from the customer device. A transmitting unit that transmits the information to the management server in association with the management server, wherein the management server uses the billing information, the customer ID, and the accommodation facility transmitted from the transmitting unit of the trader terminal; Based on the rates, and having a payment means for calculating a price for settlement at the time of check-out.

[0007] Further, the present invention provides a management server that manages a fee for accommodation of a user using an accommodation facility, a trader terminal connected to the management server, and a management terminal provided in a room of the customer of the accommodation facility. A management server used in a hotel order system having a customer terminal to be used, wherein the merchandise is information relating to merchandise provided to the customer by the merchant and a service is information relating to a service provided by the merchant to the user. A partner information database that stores a menu information including at least one of the information and a vendor ID for identifying the vendor in association with the menu information, and menu information from the partner vendor information database in response to an instruction from the customer terminal. Transmitting means for reading out and a trader ID corresponding to the menu information and transmitting to the customer terminal; Order management means for receiving the menu information and a trader ID corresponding to the instructed menu information as order information from the customer terminal in accordance with the instruction from the customer terminal, and transmitting the order information to the trader terminal corresponding to the trader ID; , Billing information, which is information related to the bill corresponding to the order information, which is input from the trader terminal or the input means, a trader ID corresponding to the trader who generated the bill, and the accommodation price of the customer, for each customer And a settlement means for calculating a charge to be settled when the user checks out the billing information and the accommodation price stored in the customer information management database. Features.

According to the present invention, in the above management server, the service information includes information for allocating a taxi, and the management server transmits a taxi from the customer terminal by the receiving means. When receiving the dispatch instruction and the taxi trader ID, the trader I
A taxi dispatching means for requesting a taxi dispatch to a taxi dealer terminal corresponding to D is provided. Also, the present invention provides the management server, wherein when the receiving means receives an instruction to dispatch a taxi from the customer terminal and a taxi trader ID, the taxi ticket is used for the customer terminal. Is transmitted, and information on whether or not to use a taxi ticket is received from the customer terminal and stored in the customer information management database.

According to the present invention, in the above-mentioned management server, the affiliated trader information database further stores guide information which is information related to the guide of the trader, and the management server stores an instruction from the customer terminal. According to the above, the guide information is read from the partner information database, and the read guide information is transmitted to the customer terminal. Further, according to the present invention, in the management server described above, a discount rate of a fee settled at the time of check-out is calculated for each customer based on the billing information and the accommodation price stored in the customer information management database. It is characterized by having a discount rate calculating means.

[0010] Further, according to the present invention, in the management server described above, when the customer setstles a fee for goods or services of the trader, the customer is identified by a card reader provided in the trader terminal. Customer I
D, the customer ID is read from the card key in which the customer ID is stored, and the billing information including the information regarding the payment of the fee transmitted from the trader terminal in association with the read customer ID is received. It is characterized in that it is stored in an information management database. Further, the present invention, in the management server described above, receiving the current location information of the destination of the customer terminal transmitted by wireless from the customer terminal by the receiving means, based on the received current location information,
Terminal tracking function means for outputting a current position of the customer terminal by an output means;

[0011] Further, the present invention manages a fee for accommodation of a customer using an accommodation facility, and provides merchandise information, which is information on merchandise provided to the customer by the merchant, and the merchant provides the merchandise to the user. A management server having an affiliated vendor information database for storing the vendor information for identifying the vendor in association with the menu information including at least one of the service information and the service information that is information on the service;
A trader terminal connected to the management server, and a trader ID connected to the management server and associated with the menu information and the menu information from the partner trader information database in response to an input from an input means; When,
And a customer terminal having an output means for outputting the read menu information, a customer terminal used in a hotel order system, wherein the customer pays a fee for goods or services of the company. Associating a card reader that reads out the customer ID from a card key that stores a customer ID for identifying the customer, billing information for performing settlement of the customer, and a customer ID read out by the card reader. And transmitting means for transmitting the data to the management server. Further, according to the present invention, in the above-mentioned trader terminal, it is preferable that the trader terminal includes an input unit for inputting the menu information, and a control unit for controlling transmission of the menu information input from the input unit to the management server. Features.

[0012] Further, the present invention manages a fee for accommodation of a customer using an accommodation facility, and provides merchandise information, which is information on merchandise provided by the merchant to the customer, and the merchant provides the user with the merchandise information. A management server having an affiliated vendor information database for storing the vendor information for identifying the vendor in association with the menu information including at least one of the service information and the service information that is information on the service;
A trader terminal connected to the management server, and a trader ID connected to the management server and associated with the menu information and the menu information from the partner trader information database in response to an input from an input means; When,
And a user terminal having an output means for outputting the read menu information, the user terminal used in the hotel order system, wherein the menu information designated by the customer and the designated menu information A corresponding trader ID and order information are transmitted to the management server.

[0013] Further, according to the present invention, in the above-mentioned customer terminal, when the customer checks out, an instruction for instructing the management server to perform settlement based on a settlement instruction from the customer. Means, output means for receiving and outputting the fee information at the time of payment transmitted from the management server, and a payment means for performing a payment based on the fee information, and in the room where the guest stays It is characterized by being provided.

[0014] Further, the present invention manages a fee for accommodation of a guest using an accommodation facility, and provides merchandise information, which is information on merchandise provided by the merchant to the customer, and the merchant provides the user with the merchandise information. A management server having an affiliated vendor information database for storing the vendor information for identifying the vendor in association with the menu information including at least one of the service information and the service information that is information on the service;
A trader terminal connected to the management server, and a trader ID connected to the management server and associated with the menu information and the menu information from the partner trader information database in response to an input from an input means; When,
And a user terminal having an output unit for outputting the read menu information.A method for using an accommodation facility using a hotel order system, wherein the menu information output to the output unit of the customer terminal The menu information specified by the user and the trader ID corresponding to the specified menu information are transmitted to the trader terminal via the management server as order information, and the order information is received by the trader terminal. It is characterized by notifying a trader that an order has been placed based on the received order information and trader ID.

Further, according to the present invention, in the above-mentioned method of using the accommodation facility, the billing information and the trader ID relating to the billing for the sale of the product or the provision of the service corresponding to the order information are entered through the trader terminal or the input means. It is characterized in that payment information is generated based on the acquisition processing, the obtained billing information and the information on the usage fee of the accommodation facility, and payment is performed based on the generated payment information. Also,
According to the present invention, in the above-mentioned method of using the accommodation facility, when the billing information and the trader ID are obtained through the trader terminal or the input unit, the billing information is paid to the trader corresponding to the trader ID. The processing is performed.

According to the present invention, in the above management server, the service providing information includes information for allocating a taxi, and the service provision information is stored in the taxi according to order information from the customer terminal. A dispatch request is made to the provided trader terminal. Further, according to the present invention, in the management server described above, information on a taxi billed amount when using the taxi is notified to the management terminal as billing information. In the present invention, in the above management server, the information for distributing the taxi includes information for acquiring information on whether or not to use a taxi ticket from the customer terminal, When the use of a ticket is notified from the customer terminal, when the taxi billing amount is notified to the management server as billing information, the taxi fare is not collected from the customer and the accommodation facility is not collected. It is characterized by notifying that a taxi usage fee is collected only from.

Further, according to the present invention, in the above-mentioned management server, a charge relating to accommodation of a customer using an accommodation facility is managed, and merchandise information which is information on merchandise provided by the merchant to the customer is provided. A management server having an affiliated vendor information database that stores menu information including at least one of information of service provided by a user and service information in association with a vendor ID for identifying the vendor, A trader terminal connected to the server, and connected to the management server,
A customer terminal having output means for reading the menu information and a trader ID associated with the menu information from the partner trader information database in response to input from the input means, and outputting the read menu information; Receiving the menu information designated by the customer and a trader ID corresponding to the designated menu information from the customer terminal as order information. Step, a transmitting step of transmitting order information received in the receiving step to the trader terminal, and information related to billing for provision of goods or services corresponding to the order information, which is input from the trader terminal or input means. Corresponding to the billing information and the company that caused the claim Storing, in a computer, a user ID and the accommodation price of the user for each of the customers, and a settlement step of performing settlement when the customer checks out the stored billing information and the accommodation price. It is characterized by being executed.

Further, the present invention manages a fee for accommodation of a customer using an accommodation facility, and provides merchandise information, which is information on merchandise provided by the merchant to the customer, and the merchant provides the user with the merchandise information. A management server having an affiliated vendor information database for storing the vendor information for identifying the vendor in association with the menu information including at least one of the service information and the service information that is information on the service;
A trader terminal connected to the management server, and a trader ID connected to the management server and associated with the menu information and the menu information from the partner trader information database in response to an input from an input means; When,
A user terminal having an output means for outputting the read menu information, and a computer-readable recording medium recording a hotel charge settlement program used in a hotel order system, the storage medium being instructed by the user. Receiving the menu information and the trader ID corresponding to the instructed menu information from the customer terminal as order information, and transmitting the order information received in the receiving step to the trader terminal, The billing information, which is input from the trader terminal or the input means and is information relating to billing for the provision of goods or services corresponding to the order information, a trader ID corresponding to the trader in which the bill has occurred, and the accommodation price of the customer, Storing for each of the customers; The billing information and the accommodation price passengers is characterized by recording the lowest price settlement program to be executed by the settlement step to settle, to the computer when you check out that.

According to the invention described above, a terminal that can be operated in a room can be installed, information can be obtained by a simple operation, and food and drink can be delivered both inside and outside the hotel. It is also possible to make reservations for restaurants and the like inside and outside the hotel, and to grasp the congestion status. In addition, coordination with a taxi company is also possible, and it is possible to encourage passengers who do not understand the directions to pick up and drop off by taxi. Taxi and lodging establishments link their accounts to hotels and build a system that allows them to use the facilities without cash.

[0020]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, a hotel order system according to an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a schematic block diagram showing a configuration of a hotel order system according to an embodiment of the present invention. In this figure, a hotel order system includes a management server 1 provided at an accommodation facility, a restaurant, a pub, a taxi,
Vendor terminals 2-1 to 2-n that are provided in a store of a vendor that provides services such as entertainment facilities and are connected to the management server 1.
And a management server 1 provided in each room in the accommodation facility.
And a card key 4 that is issued to each user from the accommodation facility and passed to the user.

Next, the management server 2 in FIG. 1 will be described in more detail. FIG. 2 is a schematic block diagram showing the configuration of the management server 2. In this figure, the communication unit 1
01 communicates with each of the trader terminals 2-1 to 2-n and the customer terminals. The partner information database 105 stores guidance information, which is information relating to the guidance of the supplier. In other words, the trader ID for identifying the trader is stored in association with the menu information including the product information that is the information about the goods that the trader provides to the customer and the service information that is the information about the service that the trader provides to the user. The information stored in the partner information database 105 is, for example, as shown in FIG.
As shown in, the genre that classifies the genre of goods and services provided by each vendor, room delivery information indicating whether room delivery such as food and drink is possible, product descriptions of each restaurant (room delivery available Note that the product information includes a product description, a product description that can be sold only in the store), a display rank indicating the order in which the guidance information is displayed, a location including the store address and map information, and reservation / congestion information indicating the reservation status and congestion status. It is. The order management unit 102 receives the menu information and the trader ID corresponding to the instructed menu information as order information from the customer terminal 3 via the communication unit 101 in response to the instruction from the in-room terminal 3. , Via the communication unit 101 to the trader terminal 2-n corresponding to the trader ID.

The customer information management database 104 includes billing information, which is input from a trader terminal or the input unit 110 and relates to billing for the provision of goods or services corresponding to the order information, and a trader corresponding to the trader who generated the bill. The ID and the accommodation price of the user are stored for each user. For example, as shown in FIG. 4, the guest information management database 104 includes, as personal information of the guest, the name, address, contact information (for example, telephone number) of the guest, and the control unit 109 for each guest. The assigned customer ID is stored as customer information. The customer information management database 104 includes a card key 4 passed to the customer.
Card key 4 that is set according to the length of stay from check-in to check-out
The validity period and the personal identification number indicating the usable period are stored. This password is issued when the card key 4 is issued.
It is set according to the user's instruction. The password may be specified by the accommodation facility. As the detailed charge information, a room charge, a room service charge including information on breakdown, billing information, a total billing amount, and the like are stored. In addition, this customer information management database 104
The usage history of the customer, the cumulative usage of the restaurant, and information on the discount rate are stored. This discount rate is calculated as the discount rate of the fee settled at the time of check-out based on the total billed amount including the hotel bill and the billed amount for purchasing other services and products. The calculation is performed by the unit 103 and set in the usage history information. In addition,
This discount rate is 5% off from the second use and 7% off from the third use when using a combination of a hotel and a particular restaurant. You may make it.

The settlement unit 108 calculates the total amount to be settled when the customer checks out based on the billing information stored in the customer information management database 104 and the accommodation price (room price). Taxi dispatch unit 106
When the communication unit 101 receives service information including information for distributing a taxi and a taxi trader ID, the taxi dispatch request is sent to a taxi trader terminal corresponding to the received trader ID. The taxi dispatching unit 106 receives a taxi dispatch request,
The information is transmitted to the customer terminal via a query as to whether or not to use a taxi ticket, the information as to whether or not to use a taxi ticket is received from the customer terminal, and the received result is stored in the customer information management database. .

The control unit 109 reads out guidance information from the partner information database 105 in response to an instruction from the customer terminal, and performs control to transmit the read guidance information to the customer terminal. Further, when the user setstle the fee for the merchandise or service,
The customer ID is read from the card key 4 by a card reader provided in the trader terminal, and the read customer ID is read.
The billing information including the information on the settlement of the fee transmitted from the trader terminal in association with the information is received and stored in the customer information management database 104.

The terminal tracking function unit 107 receives the current location information of the destination of the customer terminal, which is transmitted from the customer terminal via radio, by receiving means, and based on the received current location information, the current location of the customer terminal. Is output by the output unit 111. The management server 1 also has an input unit 110 that is an input device such as a keyboard and a mouse, and a CRT (Cat (Cat)).
(Output Ray Tube), a liquid crystal display device, a speaker, and the like. The components of the management server 1 described above are connected via a bus 112.

Next, the trader terminals 2-1 to 2-n in FIG. 1 will be described with reference to the drawings. FIG. 5 shows the contractor terminal 2-n
(N is a natural number of 1 or more) is a schematic block diagram showing a configuration. The hotel terminal 2-n is provided to a company whose business partner is examined by the hotel and which has an alliance with the hotel. In this figure, a communication unit 201 is connected to a management server and communicates with each other. Card reader / writer 2
Reference numeral 08 denotes a billing information in which the customer ID is read from the inserted customer's card key 4 when the fee for the merchandise or service is settled, and the read customer ID is associated with information relating to the current charge settlement. Communication section 2
01 to the management server 1. The card reader / writer 208 stores the amount to be settled, the breakdown, and the like in the card key 4 and prints a part of the surface of the card key 4 at the time of settlement. The store information database 205 stores guidance information such as service information and menu information of the trader having the trader terminal 2-n. The information stored in the store information database 205 includes, for example, as shown in FIG. 6, the genre of the trader, product information (for example, product descriptions in the case of a restaurant), service information, and room delivery information that can be provided by the trader. , A description of each restaurant (a product that can be delivered to the room, a product that can only be sold in the store), location, reservation / congestion information, business hours,
This includes information on benefits (including discounts) when using the store.

The trader terminal 2-n includes an input unit 210, which is an input device such as a keyboard and a mouse, and a CRT.
(Cathode Ray Tube), a liquid crystal display device, and an output unit 211 such as a speaker. The control unit 209 updates the guidance information stored in the store information database 205 based on the menu information input from the input unit 210, and causes the management server 1 to update the guidance information in the partner information database 105. Control transmission. The control unit 209 controls each unit of the apparatus (details will be described later). In addition, each part of the above-mentioned trader terminal 2-n is connected via the bus 212.

Next, the in-room terminal 3 of FIG. 1 will be described with reference to the drawings. FIG. 7 is a schematic block diagram illustrating the configuration of the in-room terminal 3. In this figure, the communication unit 30
1 is connected to the management server and communicates with each other. The in-room terminal 3 is connected to an input unit 310, which is an input device such as a keyboard and a mouse, and a CRT (Cathode).
(Ray Tube), a liquid crystal display device, and an output unit 311 such as a speaker. The control unit 309 controls the input unit 3
In response to an instruction input from the management server 1, menu information and a vendor ID associated with the menu information are read from the partner vendor information database 105 of the management server 1, and the read menu information is output to the output unit 311. .

The settlement processing unit 306 receives the charge information at the time of settlement transmitted from the management server 1 and, in the case of cash payment, performs settlement with cash inserted from a cash slot, and changes the change as necessary. In the case of refund or credit card payment, it has a function of performing payment by credit card.

The payment completion card issuing unit 307 issues a payment completion card for proving that the payment is completed when the payment is made by the in-room terminal 3. The card reader / writer 308 performs settlement of payment generated in the room such as room service by the card key 4,
The billing information stored in the card key 4 is read and output to the output unit 311.

Next, in FIG. 1, the card key 4 is stored in the customer information management database 104, and the customer information, card key information,
It has a storage unit for storing the charge detail information and usage history information, and a communication unit for communicating data with the card reader / writer. When the card key 4 is inserted into the card key insertion slot of the room door, the door of the room can be unlocked. Note that the card key 4 may be a non-contact type that performs wireless communication with a card reader / writer.

Next, the operation of the above-described hotel order system will be described with reference to the drawings. FIG. 8 is a flowchart for explaining the operation of the hotel order system at the time of check-in. First, when a user makes a reservation at a hotel to stay (step S in FIG. 8).
11) Name of the customer obtained from the customer at the time of receiving the reservation,
The address and the staying period are input to the hotel order system by the receptionist and registered in the database and the card key 4 (step S12 in FIG. 8). Next, after the user arrives at the hotel (step S13 in FIG. 8), check-in is performed at the front desk. Further, the personal identification number designated by the customer is stored in the customer information management database 104 and the card key 4. At this time, one taxi coupon ticket (FIG. 9 (c)) and a card key 4 (FIG. 9 (a)) set with a password designated by the customer are handed to the customer from the front desk, The personal identification number is stored in the customer information management database 104. Also, a list of welcome drinks presented by the receptionist (FIG. 9)
The user selects the welcome drink from (b)).
Then, the selected welcome drink is received by the receptionist (step S14 in FIG. 7).

Next, when the customer unlocks the door of the accommodation room by using the card key 4, the power of the in-room terminal 3 is turned on, and a display as shown in FIG. FIG. 8 step S15). At this time, the name and room number of the customer registered in the customer information management database 104 are also displayed. Then, the manager delivers the welcome drink selected in step S14 of FIG. 8 to the guest's room, and the method of operating the hotel order system and the in-room terminal 3 will be described (step S16 of FIG. 8). The in-room terminal 3 waits for an input from the customer, and performs the processing of “room service”, “surgery information”, and “checkout” in response to the input from the customer (step S17 in FIG. 8). In the above embodiment, the taxi ticket is given to the user in advance, so that the user can be encouraged to go to the entertainment district.

Next, a case where the room service is used will be described with reference to FIGS. 11, 12 and 13. FIG. FIG.
Is a flowchart for explaining the operation in the case where the room service is provided, FIG. 12 is an explanatory diagram for explaining the operation in the case where the room service is provided, and FIG. It is a drawing showing an example of a screen displayed. Here, as an example of room service, a case will be described in which delivery is performed from a restaurant that is affiliated with a hotel to a room.

In step S17 of FIG. 8, when "room service" is instructed by input section 310 (FIG. 11).
In step S21), for example, a room service menu screen as shown in FIG. 13A is displayed on the output unit 311 of the in-room terminal 3. Then, when the item of “meal, snack” is instructed by the user via the input unit 310, a menu related to meal as shown in FIG. 13B is displayed. Next, when the item of “beer size” is designated and the order is selected (step S2 in FIG. 11).
2) The name and quantity of the order are notified to the management server 1 on the front side of the hotel (step S23 in FIG. 11, FIG. 12).
Step S21a).

Next, when the product name of the order is notified from the in-room terminal 3, the management server 1 sends the product name and quantity of the order and the name of the hotel to which the delivery is made to a restaurant that provides the service of the product ordered. Notify the room number (step S2 in FIG. 11)
4. Step S22a in FIG. According to the order contents and the delivery destination displayed on the output unit 211 of the service providing terminal 2-1, the clerk of the restaurant delivers the ordered product to the delivery destination room by carrying a bill for the ordered product ( FIG. 11 step S2
5. Steps S23a and S24a in FIG. 12 and the signature of the user is obtained on the bill (step S26 in FIG. 22). Then, the clerk of the restaurant goes to the front desk with the bill in which the signature is specified and hands it to the front desk (step S27 in FIG. 11). The receptionist checks whether there is any difference between the order contents of the management server 1 and the contents of the invoice and whether or not the signature of the customer is clearly stated.
The product name and the price ordered for the customer's billing content are stored in the customer information management database 104 of the management server 1 via the server 10 (step S28 in FIG. 11). Then, the receptionist pays the clerk of the restaurant according to the amount specified in the bill (step S29 in FIG. 11, step S25a in FIG. 12). In this way, food and beverages are delivered to customers in the room from affiliated stores, so it has widely responded to customers' hobbies and preferences without changing or maintaining cooking facilities at the hotel side Service can be provided.

Next, the case of using the exciting place information will be described with reference to FIG. 14 and FIG. FIG. 14 is a flowchart for explaining the operation in the case of providing exciting event information, and FIG. 15 is a diagram illustrating an example of a screen displayed on the output unit 311 of the in-room terminal 3. Here, as an example of the room service, a case will be described in which a reservation is made at a pub that has an alliance with a hotel.

In step S17 of FIG. 8, when "spot information" is instructed via the input unit 310 (step S31 in FIG. 14), the output unit 311 of the in-room terminal 3 outputs
For example, as shown in FIG. 15A, a screen for inputting information on a range of a region where a taxi ticket can be used and whether or not to use a taxi ticket is displayed. And
When "YES" is clicked by the user via the input unit 310 (step S32 in FIG. 14), the management server 1 is notified that the taxi ticket is to be used, stored in the partner company information database 105, and stored in the partner company information database 105, as shown in FIG. A screen for selecting a restaurant genre as shown in b) is displayed.

When the genre is designated by the user via the input unit 310 (step S33 in FIG. 14), and the detailed genre is designated (step S34 in FIG. 14, FIG. 15 (c)), the genre is designated by the detailed genre. A map introducing the restaurant is displayed, for example, as shown in FIG. If necessary, a description that the discount service is provided by the presentation of the card key 4 is also displayed.

Next, when the customer inputs the restaurant to be used, the number of users, and the estimated arrival time via the input unit 310 (step S35 in FIG. 14), the service providing terminal corresponding to the inputted restaurant is input to the service providing terminal. The number of users and the estimated arrival time are notified and a reservation is made (step S36 in FIG. 14). Further, when the “taxi” button on the screen of the in-room terminal 3 is clicked by the user via the input unit 310,
A taxi that is affiliated with the hotel is notified of the use of the taxi, and the taxi is picked up in front of the hotel (Fig. 14
Step S37).

The customer has the card key 4 and the taxi ticket, and goes to the selected izakaya using the in-room terminal 3 using the taxi that has been picked up (step S3 in FIG. 14).
8). At this time, the passenger gets on the taxi using the taxi ticket. When notifying the use of a taxi, the selected izakaya may be notified as destination information. As a result, a smooth taxi arrangement can be made, and the destination store name can be more reliably confirmed between the user and the taxi driver.

Next, the operation of the hotel order system after the user arrives at the destination by taxi will be described. FIG. 16 is a flowchart for explaining a case where a payment is made in a restaurant using the card key 4, and FIG. 17 is an explanatory diagram for explaining a case where a payment is performed using the card key 4. After arriving at the destination by taxi, the passenger passes the card key 4 and taxi ticket possessed to the driver. Taxi driver
The card key 4 is inserted into the card reader / writer 208, and the payment by taxi ticket is input via the input section 210 of the dealer terminal 2-3 (step S4 in FIG. 16).
1). As a result, the management server 1 is notified that the current taxi use is settled by the taxi ticket, together with the user ID and the taxi trader ID, and stored in the corresponding user information management database 104. The taxi fare at this time is paid from the hotel to the taxi company.

Next, when the customer enters the reserved izakaya, the card key 4 is presented to the clerk in order to use the privilege (step S42 in FIG. 16). When the clerk inserts the card key 4 into the reader / writer 208 of the dealer terminal 2-3, the customer information and the validity period of the card key information stored in the card key 4 are transmitted to the management server 1, and the management server 1 When the authentication process is completed and the authentication process is completed normally, the output unit 211 outputs that the privilege is used. Thereby, the user can eat and drink at the restaurant using the privilege. When the authentication process is completed, the card key 4 is returned to the user.

Next, when making a payment, the customer gives the card key 4 to the clerk. When the clerk inserts the card key 4 into the reader / writer 208, the billing information input from the input unit 210 by the clerk, the customer ID read from the card key 4, and the trader ID of the trader terminal 2-3 are displayed. The billing information and the trader ID are stored in the customer information management database 104 transmitted to the management server 1 and having the same customer ID. Then, if necessary, a taxi is called using the dealer terminal 2-2 (step S43 in FIG. 16). Then, the payment of the taxi fare after using the taxi ticket is performed by the card key 4 as in the restaurant (step S44 in FIG. 16). As a result, information on the payment slip is transmitted from the pub to the hotel (step S41a in FIG. 17), and payment is made from the hotel to the pub based on the trader ID (step S42 in FIG. 17).
a). In addition, when moving to another restaurant after the settlement in the pub is completed, access to the management server 1 for selecting the next store and reservation of the store are also performed by the trader terminal 2 provided in the store before the move. -N. As mentioned above, by using restaurants that have been screened in advance by the hotel, customers will be able to use stores that have excellent accountability and services, and will be able to spend peace of mind on the land they visit for the first time. It is possible.

Next, the operation of the hotel order system when a customer checks out will be described. FIG.
FIG. 8 is a flowchart for explaining a case in which payment is performed using the card key 4. In step S17 of FIG. 8, the card key 4 is inserted into the card reader / writer 308 by the user, and "check out" is instructed by the input unit 310 (step S2 of FIG. 11).
1) The output unit 311 of the in-room terminal 3 outputs the customer ID from the customer information management database 104 of the management server 1.
Is read out, for example, as shown in FIG.
A check list screen showing the contents of the charge as shown in (a) is displayed. Then, after the contents of the checklist are confirmed by the user (step S52 in FIG. 18), when the “payment” button is clicked via the input unit 310, for example, a payment method as shown in FIG. Is displayed. When the payment method "card" is clicked, the payment by the credit card inserted by the customer is performed, and when the payment method "cash" is clicked, the payment by the cash inserted by the customer from the cash slot is performed. (Step S53 in FIG. 18).
At this time, the card key 4 is collected in the in-room terminal 3.

Next, when the settlement is completed, for example, FIG.
A payment completion card is issued from the payment completion card issuing unit 307 as shown in FIG. The customer receives the payment completion card (step S54 in FIG. 18), inserts the payment completion card into the accounting completion recognizer at the hotel exit, and confirms that the payment has been completed, or checks the payment completion at the front desk. By presenting the card, the guest can leave the hotel. At this time, the customer has a receipt issued from the accounting completion recognizer or the front desk as necessary.

It is to be noted that, by making a payment using the in-room terminal 3 and performing a check-out, the hotel gives the customer a privilege (for example, a discount of a fee). The advantage of performing the checkout using the service may be emphasized, the omission of the checkout may be prevented, and the collection rate of the card key 4 may be increased. In this case, it is possible to reduce the work load at the check-out of the receptionist.

In addition, at the time of settlement, the amount of the bill to be settled, the breakdown, etc. are stored in the card key 4 and printed on a part of the surface of the card key 4 by the card reader / writer 208. Can use the store while grasping the usage status (spend status) of the money amount.

In the embodiment described above, the card key 4 may be applied to a portable telephone (simple digital telephone) capable of network communication. In this case, the customer information of the customer is stored in the mobile phone,
Card key information and fee detail information are stored. Then, the above-described hotel order system may be realized by wirelessly communicating with an indoor antenna provided in the room and connected to the management server 1 or a communication antenna connected to each vendor terminal. This allows the user to
Even at the destination, the user operates the mobile phone as necessary without presenting the card key 4 to access the homepage of the hotel. You can search for partner stores. In addition, by communicating with a wireless communication device provided at the door of the room using wireless communication that does not use the public line network, and entering a password into the mobile phone,
The door may be unlocked.

The mobile phone and the terminal tracking function unit 107 of the management server 1 may communicate with each other to manage the destination of the mobile phone on the management server 1 side. As a result, if the user carrying the mobile phone is out of the hotel and out of the office, troubles such as an accident or missing search may occur, and even if a follow-up survey is required, the location of the customer Check
The hotel can confirm where the user is, and encourage the user to ensure safety. In addition, the use of the mobile phone or the card key 4 enables confirmation of entry / exit to an affiliated store, which also assists in alibi testimony.

Further, the user may carry both the card key 4 and the portable telephone. As a result, the hotel order system can be used even if one of them is lost or failed.

In the embodiment described above, the case where the accommodation facility is a hotel has been described. However, the accommodation facility may be any facility that can be stayed. For example, the accommodation facility may be a hotel, a condominium, a weekly apartment, or the like. An order system may be applied.

In the embodiment described above, the settlement performed using the card key 4 or the portable telephone is performed in an online process, and can cope with an emergency settlement.
In addition, since a regional network centering on hotels can be created through the alliance and cooperation between hotels and local companies, depending on the region, a multi-layered regional network can be built, leading to regional revitalization and development. It is also possible to increase the hotel's voice.

Also, a program for realizing the functions of the management server 1, the dealer terminal 2-n, and the in-room terminal 3 in FIG. 1 is recorded on a computer-readable recording medium, and the program recorded on the recording medium is recorded. May be read into a computer system and executed to manage the use of accommodation facilities and affiliated stores. Here, the “computer system” includes an OS and hardware such as peripheral devices.

Further, the "computer system" is WW
If the W system is used, a homepage providing environment (or display environment) is also included. The “computer-readable recording medium” is a flexible disk, a magneto-optical disk, a ROM, a CD-ROM, or the like.
It refers to a portable medium such as a ROM or a storage device such as a hard disk built in a computer system. Further, a "computer-readable recording medium" refers to a communication line for transmitting a program via a network such as the Internet or a communication line such as a telephone line, and dynamically holds the program for a short time. In this case, it is also assumed that a program that holds a program for a certain period of time, such as a volatile memory in a computer system serving as a server or a client in that case, is included. The above program
The present invention may be for realizing a part of the functions described above, or may be for realizing the aforementioned functions in combination with a program already recorded in a computer system.

Although the embodiments of the present invention have been described in detail with reference to the drawings, the specific configuration is not limited to the embodiments, and includes a design and the like within a range not departing from the gist of the present invention. It is.

[0057]

As described above, according to the present invention, the billing information, which is information relating to billing of at least one of sales of goods and provision of services, is notified from the customer device. A management ID is transmitted to the management server in association with the user ID for identifying the user to be used, and a settlement fee at the time of check-out is calculated based on the billing information, the customer ID, and the accommodation fee for using the accommodation facility. As a result, the settlement of the accommodation facility user can be centrally managed between the accommodation facility and the business partner affiliated with the accommodation facility, making it easier for the customer to settle the payment during the accommodation facility usage period. it can. In addition, by using the customer device, the user can purchase goods and provide services from the dealer without having cash between check-in and check-out, and can enjoy the red light district with confidence. Is possible.

According to the present invention, the guide information, which is information relating to the guide of the trader, is transmitted to the customer terminal in accordance with the instruction from the customer terminal, so that the user can easily provide the necessary guidance. It is possible to obtain information. Further, according to the present invention, the present location information of the destination of the customer terminal transmitted from the customer terminal via radio is received, and the current location of the customer terminal is determined based on the received current location information. Therefore, even if the user is involved in a trouble such as an accident or a missing search, it is possible to confirm the location of the user and to promote the safety of the user.

Further, according to the present invention, the menu information is input from the input means of the trader terminal and transmitted to the management server, so that the menu information can be updated as required, and the user can be updated with the latest information. The effect of being able to provide the above menu information is obtained. According to the invention,
When checking out to the customer terminal installed in the room where the guest stays, instructs the management server to make a payment based on the payment instruction from the customer, and at the time of payment sent from the management server Is settled by receiving the fee information of the user, the user can check out without wasting time waiting in line at the front desk. Further, according to the present invention, the discount rate of the fee settled at the time of check-out is calculated for each customer based on the billing information and the accommodation price stored in the customer information management database. A large number of customers can be used by the trader side, and regular customers can be increased.

[Brief description of the drawings]

FIG. 1 is a schematic block diagram showing a configuration of a hotel order system according to an embodiment of the present invention.

FIG. 2 is a schematic block diagram showing a configuration of a management server 2 in FIG.

FIG. 3 is a diagram showing an example of information stored in a partner information database 105;

FIG. 4 is a diagram showing an example of information stored in a proposed customer information management database 104.

FIG. 5 is a schematic block diagram showing a configuration of a trader terminal 2-n in FIG.

FIG. 6 is a diagram showing an example of information stored in a store information database 205.

FIG. 7 is a schematic block diagram showing the configuration of the in-room terminal 3 in FIG.

FIG. 8

FIG. 9 is a diagram illustrating an example of a screen output to an output unit 311.

FIG. 10 is a diagram illustrating an example of a screen output to an output unit 311.

FIG. 11 is a flowchart for explaining the operation when providing room service.

FIG. 12 is an explanatory diagram for explaining an operation when providing room service.

FIG. 13 is a diagram illustrating an example of a screen output to an output unit 311.

FIG. 14 is a flowchart for explaining an operation when providing exciting information.

FIG. 15 is a diagram illustrating an example of a screen output to an output unit 311.

FIG. 16 is a flowchart for explaining a case where payment is made at a restaurant using the card key 4;

FIG. 17 is an explanatory diagram for describing a case where payment is performed using a card key 4;

FIG. 18 is a flowchart for explaining a case in which payment is performed using the card key 4.

FIG. 19 is a diagram illustrating an example of a screen output to an output unit 311.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Management server, 2-n ... Trader terminal, 3 ... Room terminal, 4 ... Card key, 101 (201, 301) ... Communication part, 102 ... Order management part, 103 ... Discount rate calculation part, 10
4 ... Customer information management database, 105 ... Partner company information database, 106 ... Taxi dispatch section, 107 ... Terminal tracking function section, 108 ... Payment section, 109 ... Control section, 11
0 (210, 310) ... input unit, 111 (211, 31)
1) Output unit 205 Store information database 208
(308): card reader / writer, 306: payment processing unit, 307: payment completion card issuing unit

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Shigeyuki Kusunoki 1-5-1, Taito, Taito-ku, Tokyo Letterpress Printing Co., Ltd.

Claims (20)

[Claims] 1. A management server that manages a fee for accommodation of a guest who uses an accommodation facility, a trader terminal connected to the management server, and a customer device for identifying the customer. The merchant terminal, wherein the merchant terminal is information relating to billing of a fee generated by at least one of selling merchandise and providing a service from the merchant to the customer, and the customer device. And a transmitting means for transmitting to the management server a user ID for identifying a user notified by the management server, wherein the management server transmits the billing information and the customer ID transmitted from the transmitting means of the trader terminal. And a settlement means for calculating a settlement fee at the time of check-out based on the accommodation fee for using the accommodation facility. 2. A management server that manages a charge related to accommodation of a user using an accommodation facility, a trader terminal connected to the management server, and a customer terminal provided in a room of the accommodation facility user. A management server used for a hotel order system having: a product server that is information on a product provided by the trader to the customer; and service information that is information on a service provided by the trader to the user. A trader ID for identifying the trader in the menu information including at least one information
And reads the menu information and the trader ID corresponding to the menu information from the partner information database in response to an instruction from the customer terminal, and transmits the menu information to the customer terminal. Transmitting means for receiving, from the customer terminal, the menu information and a trader ID corresponding to the instructed menu information as order information in response to an instruction from the customer terminal, the trader corresponding to the trader ID; Order management means to be transmitted to the terminal; bill information, which is information relating to the bill corresponding to the order information, which is input from the trader terminal or the input means; a trader ID corresponding to the trader in which the bill has occurred; A guest information management database that stores the accommodation price for each of the guests; Settlement means for calculating a charge to be settled when the customer checks out the billing information and the accommodation price. 3. The service information includes information for dispatching a taxi, and the management server sends an instruction to dispatch a taxi from the customer terminal by the receiving means and a taxi dealer I.
3. The management server according to claim 2, further comprising a taxi dispatching means for requesting a taxi dispatch to a dealer terminal of the taxi dealer corresponding to the dealer ID when receiving D. 4. The management server inquires of the customer terminal whether or not to use a taxi ticket when the receiving means receives an instruction to dispatch a taxi from the customer terminal and a trader ID of the taxi. 4. The management server according to claim 3, wherein information is transmitted, and information on whether or not to use a taxi ticket is received from the customer terminal and stored in the customer information management database. 5. 5. The partner information database further stores guidance information, which is information relating to the guidance of the supplier, and the management server reads the guidance information from the partner information database in response to an instruction from the customer terminal. The management server according to any one of claims 2 to 4, wherein the guidance information is read, and the read guidance information is transmitted to the customer terminal. 6. A discount rate calculating means for calculating a discount rate of a charge to be settled at the time of check-out for each customer based on the billing information and the accommodation price stored in the customer information management database. The management server according to any one of claims 2 to 5, wherein: 7. When the customer settles a fee for a product or service of the trader, a card reader provided in the trader terminal uses a card key storing a customer ID for identifying the customer, and Customer ID is read, and billing information including information on the payment of the fee transmitted from the trader terminal in association with the read customer ID is received and stored in the customer information management database. Claims 2 to 6 characterized in that:
The management server according to any one of the above. 8. The current location information of the destination of the customer terminal transmitted from the customer terminal via wireless is received by the receiving means, and the current location of the customer terminal is determined based on the received current location information. The management server according to any one of claims 2 to 7, further comprising a terminal tracking function unit for outputting by the output unit. 9. A method for managing a fee for accommodation of a customer using an accommodation facility, and using merchandise information which is information on merchandise provided by the merchant to the customer and information on services provided by the merchant to the user. A management server having an affiliated vendor information database that stores a vendor ID for identifying the vendor in association with menu information including at least one of service information and a vendor terminal connected to the management server; While being connected to the management server, the menu information and the trader ID associated with the menu information are read from the partner trader information database in response to input from the input means, and the read menu information is output. A customer terminal having output means; and a merchant terminal used in a hotel order system having A user I for identifying the user when the user setstles a fee for goods or services of the trader;
A card reader for reading the customer ID from a card key storing D, a transmitting unit for transmitting billing information for performing settlement of the customer and the customer ID read by the card reader to the management server in association with each other And a trader terminal comprising: 10. A trader terminal, comprising: input means for inputting the menu information; and control means for controlling transmission of menu information input from the input means to the management server. 11. A method for managing a fee for accommodation of a customer using an accommodation facility, and using merchandise information which is information on merchandise provided by the merchant to the user and information on services provided by the merchant to the user. A management server having an affiliated vendor information database that stores a vendor ID for identifying the vendor in association with menu information including at least one of service information and a vendor terminal connected to the management server; While being connected to the management server, the menu information and the trader ID associated with the menu information are read from the partner trader information database in response to input from the input means, and the read menu information is output. A customer terminal having an output means; and a customer terminal used in a hotel order system having And transmitting the menu information specified by the user and a trader ID corresponding to the specified menu information to a management server as order information. 12. Instructing means for instructing the management server to perform settlement based on a settlement instruction from the customer when the customer checks out, a settlement transmitted from the management server. An output unit for receiving and outputting the fee information at the time, and a payment unit for performing payment based on the fee information, wherein the output unit is provided in a room where the guest stays. 11. The user terminal according to item 11. 13. The system according to claim 1, wherein the management unit manages a charge relating to the accommodation of the customer who uses the accommodation facility, and stores the product information, which is information on the product provided by the trader to the customer, and the information regarding the service provided by the trader to the user. A management server having an affiliated vendor information database that stores a vendor ID for identifying the vendor in association with menu information including at least one of service information and a vendor terminal connected to the management server; While being connected to the management server, the menu information and the trader ID associated with the menu information are read from the partner trader information database in response to input from the input means, and the read menu information is output. A user terminal having output means, and a method of using accommodation facilities using a hotel order system having The menu information specified by the user from among the menu information output to the output means of the user terminal and the trader ID corresponding to the specified menu information are set as order information via the management server. And receiving the order information from the trader terminal and notifying the trader that an order has been placed based on the received order information and trader ID. 14. A process of acquiring billing information and a trader ID relating to billing for sale of a product or provision of a service corresponding to the order information via the trader terminal or input means, and acquiring the billing information and the accommodation facility. 14. The method of using an accommodation facility according to claim 13, wherein payment information is generated based on the usage fee information, and payment is performed based on the generated payment information. 15. When the billing information and the trader ID are obtained through the trader terminal or input means, a process of paying the billing information to a trader corresponding to the trader ID is performed. The use of the accommodation facility according to claim 13 or claim 14. 16. The service providing information includes information for dispatching a taxi, and a dispatch request is issued to a trader terminal provided in the taxi in accordance with order information from the customer terminal. Claim 1 characterized by the following:
The use of the accommodation facility according to any one of claims 3 to 15. 17. The method of using an accommodation facility according to claim 16, wherein information on a taxi bill amount when using the taxi is notified to the management terminal as billing information. 18. The information for distributing a taxi includes information for obtaining information on whether or not to use a taxi ticket from the customer terminal. When notified from the customer terminal,
When notifying the management server of the taxi billing amount as the billing information, the taxi fare is not collected from the user but a taxi usage fee is collected only from the accommodation facility. A method of using the accommodation facility according to claim 16 or 17. 19. A method for managing a fee for accommodation of a customer using an accommodation facility, and using merchandise information, which is information on merchandise provided to the customer by the merchant, and information on services provided by the merchant to the user. A management server having an affiliated vendor information database that stores a vendor ID for identifying the vendor in association with menu information including at least one of service information and a vendor terminal connected to the management server; While being connected to the management server, the menu information and the trader ID associated with the menu information are read from the partner trader information database in response to input from the input means, and the read menu information is output. A guest terminal having an output means; A receiving step of receiving, from the customer terminal, menu information designated by the user and a trader ID corresponding to the designated menu information as order information, and order information received in the receiving step. Transmitting to the trader terminal, billing information input from the trader terminal or the input means, which is information relating to billing for the provision of goods or services corresponding to the order information, and responding to the trader who generated the bill. And storing a billing ID and the accommodation price of the customer for each customer; and a settlement step of performing settlement when the customer checks out the stored billing information and the accommodation price. A room rate payment program to be executed by a computer. 20. A method for managing a fee for accommodation of a guest using an accommodation facility, and using merchandise information which is information on merchandise provided by the merchant to the user and information on services provided by the merchant to the user. A management server having an affiliated vendor information database that stores a vendor ID for identifying the vendor in association with menu information including at least one of service information and a vendor terminal connected to the management server; While being connected to the management server, the menu information and the trader ID associated with the menu information are read from the partner trader information database in response to input from the input means, and the read menu information is output. A guest terminal having an output means; A computer-readable recording medium on which a program is recorded, wherein the menu information designated by the customer and a trader ID corresponding to the designated menu information are received as order information from the customer terminal; A transmitting step of transmitting order information received in the receiving step to the trader terminal; and billing information that is input from the trader terminal or input means and is information relating to billing for provision of goods or services corresponding to the order information. And storing a trader ID corresponding to the trader who generated the bill and the accommodation price of the customer for each customer; and the customer checks out the stored billing information and the accommodation price. A settlement step to settle and a room charge to make the computer execute A recording medium recording the settlement program.