JP2002351959A - Reporting method and report-communicating network system in building-management control - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reporting method in a building-management control for quickly and accurately reporting the management control of buildings. SOLUTION: This method is a method for reporting the management control of the buildings. In addition, characteristically, at least one of computers 71 to 7n for business use connected with a communication network 1 registers business information to a Web site device 5 connected with the communication network 1, and at least one computer 6 for management use connected with the communication network 1 receives the business information registered in the Web site device 5 via the communication network 1.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for reporting a building management operation and a communication system for a building management operation report for reporting a building management operation via a communication network.

[0002]

2. Description of the Related Art The management of buildings, houses, etc.
Generally, a manager or a security guard is stationed at a building to be managed. The management duties performed by managers and security guards include maintenance of building equipment, receipt of complaints from tenants, management of found and lost items, unlocking of tenant doors, and inability to turn on indoor fluorescent lights (lighting). There is confirmation of turning off.
The manager or security officer writes and records these management tasks in a document as a daily report or monthly report, or a daily report or monthly report that records the contents of the operation when the manager or security officer is dispatched from the management company. The mail is sent to the management company, and the management company supervises and manages a plurality of buildings to be managed. In addition, a manager or a security guard may report a management task to the management company by telephone and receive instructions for the report by telephone.

[0003]

As described above, when a manager or a security guard mails a business report to a management company and asks for an instruction from the management company, it takes time until the business report reaches the management company. In addition, there is a problem that it takes a long time for a document in which instructions are described to reach a manager or a security guard. In addition, when business content and instructions are exchanged between managers and security guards and the management company by telephone, the business content and instructions cannot be accurately communicated to the other party, and building management In some cases, it cannot be performed sufficiently. Further, in the case of telephone exchange, there is a problem that the content transmitted to the other party or the content transmitted from the other party cannot be accurately recorded, and the transmitted content cannot be sufficiently confirmed at a later date. Therefore, the present invention has been made in view of the above problems, and provides a reporting method and a building management business report communication network system in a building management business, which can quickly and surely report a building management business. With the goal.

[0004]

According to the present invention, there is provided a method for reporting a building management operation, comprising the steps of reporting a building management operation. A business computer registers business information in a Web site device connected to the communication network, and at least one management computer connected to the communication network transmits the business information registered in the Web site device to the communication network. It is characterized by receiving via a. The business information includes at least one of tenant service business information, security business information, and report business information.

After receiving the business information, the management computer preferably registers the instruction information as a response to the business information in the Web site device via the communication network, and the business computer registers the instruction registered in the Web site device. Receive information via a communication network.

Preferably, after receiving the instruction information, the business computer registers the response information as a response to the instruction information in the WEB site device via the communication network, and the management computer is registered in the WEB site device. Receiving the reply information via the communication network.

Preferably, after receiving the response information, the management computer registers the confirmation information indicating that the response information has been confirmed in the WEB site device via the communication network, and then the WEB site device transmits the confirmation information. Based on the above, report end information indicating that the report is completed is registered, and after the report end information is registered in the WEB site device, the business computer and the management computer are related to the report end information. Business information, instruction information, answer information, and confirmation information can only be received via a communication network.

[0008] Further, at least one browsing computer connected to the communication network may be configured to only receive information registered in the WEB site device via the communication network.

More preferably, the computer is W
When accessing the EB site device, a certification process is performed to determine whether the WEB site device permits the access. When the computer is permitted to access the WEB site device, the computer registers and receives information.

[0010] More preferably, said computer is W
When accessing the EB site device, an identification process for identifying which computer accesses the WEB site device is performed. When the accessing computer is identified in the WEB site device, Then, information corresponding to each identified computer is transmitted.

In order to solve the above problems, a report communication network system in a building management business according to the present invention is a report communication network system in a building management business for reporting a building management business on a communication network. A web site device for executing a management job report by data processing on a communication network, at least one business computer for registering job information in the web site device, and communication of job information registered in the web site device And a management computer that receives data via a network. Data processing refers to the operation of a program to calculate or edit data. It stores information sent from a business computer, a management computer, and a viewing computer, and processes the information based on the stored information. Is to derive. The business information includes at least one of tenant service business information, security business information, and report business information.

[0012] The management computer is preferably
Instruction information is registered in the web site device via the communication network as a response to the business information, and the business computer receives the instruction information registered in the web site device via the communication network.

[0013] The business computer is preferably
The response information as a response to the instruction information is registered in the web site device via the communication network, and the management computer receives the response information registered in the web site device via the communication network.

[0014] The management computer preferably comprises:
Further, confirmation information indicating that the response information has been confirmed is registered in the WEB site device via the communication network, and
The site device registers the report end information indicating that the report is completed based on the confirmation information, and after the report end information is registered in the WEB site device, the business computer and the management computer communicate with the report end information. Only relevant business information, instruction information, answer information, and confirmation information can be received via the communication network.

[0015] Further, at least one browsing computer which can only receive information registered in the WEB site device via a communication network may be provided.

Further, preferably, when the computer accesses the WEB site device, a certification process for determining whether the WEB site device permits the access is performed.
The computer registers and receives information when the computer is permitted to access the WEB site device.

Further, preferably, when the computer accesses the WEB site device, an identification process for identifying which computer accesses the WEB site device is performed. When any of the computers is identified, the corresponding information is transmitted for each identified computer.

[0018]

Embodiments of the present invention will be described below with reference to the drawings. The reporting method in the building management business according to the embodiment of the present invention and the reporting communication network system in the building management business include a manager, a security guard or a maintenance company resident in a building such as a building or a house,
It is characterized in that a report of a building management operation can be mutually transmitted between a management company and a building owner via a network such as a digital fixed communication network. The management company is a company that supervises and manages the buildings to be managed, receives reports from managers, security guards, or maintenance companies, examines the contents of the reports, and, if necessary, manages the buildings. A company that issues instructions to a maintenance company. The owner is a company or a person who owns a building, and is a company or a person who outsources management work to a management company. A maintenance company is a company that manages and guards buildings under contract from a management company,
Employees and the like are stationed as managers or security guards in buildings to be managed. Hereinafter, the manager and the guard are referred to as the employees of the maintenance company and the persons dispatched from the management company.

FIG. 1 is a diagram showing a report network system (hereinafter, referred to as a report system) 100 in a building management business according to an embodiment of the present invention. As shown in FIG. site 5 and the management computer 6 and the business for the computer 7 ₁ ~7 _{n (n}
Computer for viewing and 2 or more of a positive number) 8 ₁ ~8 _{m (m}
Is a positive number of 2 or more) and the network 1.

The WEB site device 5, for the various information transmitted from the management computer 6 and business computer 7 ₁ to _7-n and record keeping, further a management computer 6 and business computer 7 ₁ to _7-n browsing Computer 8
_The information to be recorded and held is transmitted to ₁ to 8 _m .

The management computer 6 has a management company WE
It is an information terminal device used when accessing the B site device 5. In FIG. 1, the management computer 6
Is described, but a plurality of information terminal devices may be connected to the network 1 and used as a management computer.

Each of the business computers 7 _{1 to} 7 _n is an information terminal device used when a manager or a security guard accesses the WEB site device 5. For example, the business computers 7 _{1 to} 7 _n are provided in a manager room in a building to be managed. I have.

The network 1 is a network that provides an Internet connection service under a predetermined protocol environment such as TCP / IP, and is a fixed communication network including a digital fixed communication network such as ISDN or an analog fixed communication network, a PDC (Personal Digital). Cellular Telecomm
unication System), PHS (Personal Handyphone)
Digital Telecommunications Network such as System), Internet connection service of cable television or Internet connection service using satellite communication. Hereinafter, Network 1
Is described as an example of a digital fixed communication network, and the communication protocol is TCP / IP. The network 1 may be referred to as a digital fixed communication network 1 in some cases.

The configuration and transmission system of the digital fixed communication network 1 are ISDN (Integrated Services Digital Network).
rk), a digital exchange (PB)
X) is a network configuration installed in a circuit network. This digital fixed communication network 1 is an analog telephone network PSTN (Pu
blic Switched Telephone Network), and in this case, an NCU (Network Control Unit) and a modem (modem) are connected in place of the digital termination connection device and terminal adapter described below.

Next, WEB site device connected to the digital fixed communication network 1 of FIG. 1 5, the management computer, business computer 7 ₁ to _7-n, browsing computer 8 ₁
A description will be given of the internal configuration of each 8 _m .

FIG. 2 is a block diagram showing a configuration example of a main part of the WEB site device 5. In FIG. 2, the WEB site device 5 having a relatively large device scale is UNIX (registered trademark).
L consisting of a workstation and multiple personal computers
It is generally constructed by an AN. This UNI
The X workstation and the LAN are provided with a connecting device 21 for connecting to an ISDN (digital fixed communication network 1). The connection device 21 is a digital terminal connection device (DSU) or a router (not shown) on which a firewall application for preventing intrusion is mounted.

Further, the UNIX workstation and the LAN have a WEB server 22 which is a main computer for executing basic communication processing on the Internet.
With a distributed name management system (DNS: Domain Name)
System) DNS server 23 is provided.

The UNIX workstation and the LAN have an e-mail server 24 that executes an e-mail transfer sequence and an encrypted communication protocol (SSL: Secure Sockets Lapse) used for membership.
yer) SSL server 25 is provided.

Further, the UNIX workstation and the LAN store various data relating to "management work report" and, together with a database device 26 for executing a search, an FTP (File Transfer Protocol) FTP server for file transfer. 27, and an I / F circuit for interface connection for operating a small general-purpose computer in the same manner as the CSMA / CD random access method using Ethernet (registered trademark), the RPC (Remote Procedure Call remote call sequence), and the like. 28 are provided.

It is well known that such UNIX workstations and LANs include a LAN server, a FAX (image) server, an interworking function (IWF) server, and the like. It is also well known that a firewall application for preventing intrusion is mounted on the web server 22 or a web server dedicated to executing the firewall application is provided. In addition, the IWF server may be built in the WEB server. Note that there is also a configuration in which the IWF server executes processing of each server including the WEB server. These may be configured in consideration of the transmission capacity (traffic amount) and the data processing amount. In other words, the WEB site device 5 is not particularly limited to the configuration in FIG.

[0031] FIG. 3 is a block diagram illustrating management computer 6, business computer 7 ₁ to _7-n, an example configuration of main parts of browsing computer 8 ₁ to 8 _m. In FIG. 3, the configuration of each of these computers is well known as a tower type desktop personal computer or a notebook type personal computer. For example, a connection device 31 is provided. This connection device 31 is connected to a digital terminal connection device (DSU) for terminating the digital fixed communication network 1 and an R point interface connected to a T point interface of this output. It is composed of a terminal adapter (TA) that performs protocol conversion for accommodation.

Further, each of the computers 6, 7₁~ 7_n,
8₁~ 8_mIs the CPU 32, the working RAM 33,
ROM 34, which stores flash memory and control programs, and a flash memory.
Flash memory 35, CD-ROM / hard disk /
Drive device 36 for floppy (registered trademark) disk
And In addition, each computer 6,7₁~
7_n, 8₁~ 8 _mAre input / output (I / O) circuits 37a, 37
7b respectively connected to the monitor device 38 and the keyboard.
Input such as input device, coordinate input device (mouse, input pad, etc.)
A structure including an operation device 39 and a hard disk device 40
It is good.

[0033] In addition, the management computer 6, business computer 7 ₁ ~7 _n, viewing computer 8 _1-8
In addition to using the stand-alone type (single unit configuration) general-purpose computer shown in FIG. 3, _m may be composed of a UNIX workstation or LAN having a relatively large configuration shown in FIG.

Next, each of the computers 5, 6, shown in FIG.
7 _{1 to} 7 _n and 8 ₁ to 8 _m are communication connection processing by TCP / IP known as Internet communication, HTML (Hyp
erText Markup Language) language processing function (text,
Audio, JPEG still image by data compression), and HTT
Transfer / two-way communication by hyperlink function by P,
File transfer by FTP and CGI (Common Gatewa
y Interface) to execute each external application. WEB browser (application) each computer 5, 6, 7, _1-7 to surf the Internet for this _n, 8 _{1 ~8 m} is equipped.

In FIG. 1, each computer 5, 6, 7
_{1 ~7 n,} 8 _{1 ~8 m} is the TCP / IP link, known IP packet (hereinafter sometimes referred to as a packet) is carried out file transfer bidirectional communication by.
Such transfer processing on the Internet uses HTTP.
(Instructions (clicks) on radio buttons, anchors, push buttons, etc. by a coordinate input device such as a mouse). In this case, the termination description character (FIN) or the acknowledgment character (AC
K) is stored, and file transfer is executed by its identification, but this notation is omitted in the following description.

Next, the transmission mode of the digital fixed communication network 1 shown in FIG. 1 will be described. In the digital fixed communication network 1 shown in FIG. 1, for example, the transmission speed is 64,384 kbit /
s, 1.5 Mbit / s IP packets are transmitted. At a transmission rate of 64 kbit, 2B + D (information channel 32 kbps × 2, control channel 16 kbps) transmission is performed, for example, according to the packet switching procedure X.11 according to the ITU-T recommendation. 31 (I.430 / I.431, Q.921 / Q.31).
931, X. 25 protocol). Note that another high-speed transmission system (for example, asymmetric digital transmission) may be applied, or a high-speed communication system (for example, a gigabit high-speed data communication system) may be applied.

The management computers 6 and 6 shown in FIG.
Business computer 7 ₁ ~7 _n, browsing computer 8
₁ to 8 _m perform well-known operations as a tower type desktop personal computer or a notebook type personal computer, and a description thereof will be omitted.

Next, the management computer 6, business computer 7 ₁ to _7-n, between the browsing computer 8 ₁ to 8 _m and WEB site device 5 will be described exchange of a sequence of information related to business reporting. FIG. 4 is a sequence diagram for explaining a schematic operation of the reporting system 100. In the sequence diagram shown in FIG. 4, a business computer 7a (1 ≦ a ≦ n) provided for a specific building A and a browsing computer 8b (1 ≦ b ≦) operated by the owner B of the building A m), transmission of information exchanged between the WEB site apparatus 5 and the management computer 6 will be described as an example.

As shown in FIG. 4, the following (1) to (8)
Are performed in the order of the numbers. (1) The business computer 7a registers business information (business report) in the WEB site device 5. That is, the business information is transmitted from the business computer 7a to the WEB site device 5, and stored in the database 26 (see FIG. 2). Here, the work includes, for example, the following (a) to (d). (A) Tenant service operations such as receiving requests and complaints from tenants monitored by managers and security guards. (B) Security work such as checking whether the tenant's interior lighting is turned off, checking whether the tenant's door is locked, and accepting and checking for found or lost items. (C) Receiving and responding to accidents and failures of building equipment, and reporting such as confirming the occurrence of an earthquake. (D) Daily reports as daily reports, monthly reports as monthly reports, and annual reports as annual reports. The business information is information to be reported to the management company that supervises and manages the management business for each of the above-mentioned businesses (a) to (d). (2) The management computer 6 reads the business information stored in the web site device 5. That is, the business information stored in the database 26 (see FIG. 2) of the web site device 5 is transmitted from the web site device 5 to the management computer 6 in response to a request from the management computer 6. (3) The management computer 6 registers the instruction information in the web site device 5 as a response to the business information of (1).
The instruction information is transmitted to the business computer 7a, and gives advice, advice, attention,
This is information indicating a warning or the like. (4) The business computer 7a reads the instruction information stored in the web site device 5. (5) The business computer 7a registers the response information in the web site device 5 as a response to the instruction information of (4). The response information is information transmitted to the management computer 6 and used to reply to the management company how the management company 6 responded to the instruction from the management company. (6) The management computer 6 reads the response information stored in the web site device 5. (7) The confirmation information indicating that the management computer 6 has confirmed the answer information of (5) is registered in the WEB site device 5. Note that the confirmation information is information transmitted to the WEB site apparatus 5 and indicating that the response to the instruction information reported by the manager or the security guard has been confirmed, and by adding this information, In (1), it means that the confirmation of the business report issued by the manager or the security guard at the management company is completed, and one business report is completed. (8) When the confirmation information of (7) is registered, the WEB site apparatus 5 registers report end information indicating that the report is completed in the database 26 (see FIG. 2) based on the registration.

According to the processes (1) to (8), the WE is connected between the business computer 7a and the management computer 6.
Various information is transmitted via the B site device 5. That is, a report of the management work from the manager or the security guard of the building A to the management company, an instruction for the report, a response to the instruction, and confirmation of the response (“exit” described later) are performed, and the WEB site apparatus is performed. By registering the report end information in 5, one work report is completed. These various information are WE
The database 26 of the B site device 5 is stored in association with each other by a known technique.

As shown in FIG. 4, after the report end information is registered in the WEB site device 5,
The business computer 7a and the management computer 6 can read only the business information for which the business report is completed (see (9) and (10) in FIG. 4). The information and the answer information are stored in the WEB site device 5 in a readable manner. In addition, for the information on the reporting work for which the reporting end information has been registered,
WE can add new contents and provide instruction information and answer information.
It cannot be stored in the B site device 5. Further, the system 100 may be configured such that only the business computer 7a can be viewed, and the management computer 6 can be updated even after the business report is completed. The browsing computer 8b can appropriately read out various information (business information, instruction information, response information) stored in the WEB site apparatus 5 ((11) in FIG. 4).
reference).

The reporting operation may be completed by omitting a part of the above procedure. For example, as shown in FIG. 5, after the management computer 6 reads the business information from the WEB site device 5, it registers the confirmation information in the WEB site device 5, and the WEB site device 5 registers the report end information in the database 26. Then, the reporting work may be completed. In the sequence shown in FIG. 5, for example, when there is no instruction to transmit from the management computer 6 to the business computer 7a, the reporting business ends. On the other hand, as shown in FIG. 6, the instruction information and the answer information may be exchanged a plurality of times between the business computer 7a and the management computer 6 via the WEB site device 5 to complete the business report. . The sequence shown in FIG. 6 is, for example, when there are a plurality of instructions to be transmitted from the management computer 6 to the business computer 7a.

Next, the operation of each of the computers 5, 6, 7 _{1 to} 7 _n and 8 ₁ to 8 _m in the communication network corresponding to the transmission and reception of the business information, instruction information, answer information, and the like will be described. FIG. 7 is a flowchart showing a procedure for accessing the WEB site device 5 of the reporting system 100 according to the embodiment of the present invention. Each device (management computer 6, business computers 7 _{1 to} 7 _n , browsing computer 8 ₁₎ ８8 _m ) activates the WEB browser and makes a call to, for example, a telephone number of an access point of an ISP (Internet Service Provider) to establish a line connection.

After the line connection, the WEB site administrator (W
URL (Uniform Resource Locate) of EB site device 5)
In r), a request packet for opening a management work report homepage is transmitted, and a data packet corresponding to the request packet is returned from the WEB site apparatus 5 (TCP / I).
P link open, step S1). Incidentally, WEB site device 5 and the computer 6, 7 ₁ below
The exchange of information transmitted and received between 7 _n and 8 ₁ to 8 _m is performed by exchanging packets in the same manner as described above.

[0045] The data packet sent from the WEB site device 5 to the computer _{6,7 1 ~7 n, 8 1 ~8} m , on the display of the computer _{6,7 1 ~7 n, 8 1 ~8} m is The screen shown in FIG. 8 is displayed, requesting a password input (for system input) to enter the management work report homepage. Each computer 6,
The operators of 7 _{1 to} 7 _n and 8 ₁ to 8 _m enter desired passwords for system input in the password input box of FIG.
The data is transmitted to the WEB site device 5 (step S2). The transmission of the password is performed when the “login” button in FIG. 8 is instructed (clicked) by the object.
Note that the “reset” button in FIG. 8 is for returning the password entry field in which characters have been entered to the initial state.
In addition, the password for system input has been notified in advance to each appropriate accessible person by writing, e-mail, or the like, and this password is registered in the database 26 of the WEB site device 5 by a known method.

The web site device 5 searches the database 26 as to whether or not the password for system input from each of the computers 6, 7 _{1 to} 7 _n and 8 ₁ to 8 _m is a desired _one as an authorization process. determine Te (step S3), and if not corresponding to the desired ones, but transmits the data packets to request a password for the system input again each computer _{6,7 1 ~7 n, 8 1 ~8} m , if applicable to a desired one, the input person (accessor) user ID (for the identification) and the computer 6, 7 _1-7 data to request the input of the associated password to it to identify the _n , 8 ₁ to 8 _m . Here, the data packets sent from the WEB site device 5 to the computer _{6,7 1 ~7 n, 8 1 ~8} m , on the display of the computer _{6,7 1 ~7 n, 8 1 ~8} m is The screen shown in FIG. 9 is displayed, requesting input of a user ID and a password associated therewith in order to identify an input person (access person). A user ID for identifying an input user (accessor) and a password associated with the user ID are also notified in advance to each appropriate accessible person in writing, e-mail, or the like, similarly to the password for system input. The ID and the password are registered in the database 26 of the WEB site device 5 by a known method.

Each computer 6, 7 _{1 to} 7 _n , 8 ₁ to 8
The operator of _m writes desired characters in the password and ID input fields in FIG. 9 and transmits them to the WEB site device 5 (step S4). The transmission of the password and ID is shown in FIG.
This is performed when the “login” button in the inside is instructed (clicked) on the object. WEB site device 5, each computer 6 as an identification process _{1 ~7 n,} 8 _{1 ~8
The} database 26 is searched to determine whether the password and ID from _m are desired (step S).
5), when not corresponding to the desired ones, which transmits the data to each computer _{6,7 1 ~7 n, 8 1 ~8} m to request a password and ID again, corresponds to the desired one in this case, to search the database 26 on the basis of the password and ID, input person (access person) is, janitor or security guards (business computer 7 ₁ ~7 _n),
Management Company (management computer 6) and to determine any of the owner of the building (viewing computer 8 ₁ to 8 _m) (step S6), and the identified input person (accessor)
Is transmitted (step S7a,
S7b, S7c). After the data corresponding to the identified input person (accessor) is transmitted between the WEB site apparatus 5 and the computer _{6,7 1 ~7 n, 8 1 ~8} m, exchanges information of each Is performed (steps S8a, S8b, S8c). In this way, when entering the management work report homepage, by identifying the input person (access person), the processing authority for the information registered in the WEB site device 5 is restricted. If exchange of the desired information is completed, the connection to the WEB site apparatus 5 and the computer _{6,7 1 ~7 n, 8 1 ~8} m is released.

Next, information exchange between the WEB site apparatus 5 shown in FIG. 7 and each of the computers 6, 7 _{1 to} 7 _n , 8 ₁ to 8 _m (steps S8a, S8b, S8)
Although the details of c) will be described, the business computer 7a provided in a specific building A illustrated in the sequence diagram of FIG. 4, the browsing computer 8b operated by the owner B of the building A, and the WEB site device 5 The details of the transmission of information exchanged with the management computer 6 will be described.

First, the exchange of information between the manager or security guard (business computer 7a) and the WEB site device 5 will be described. FIG. 10 shows a business computer 7a in a web site apparatus according to an embodiment of the present invention.
Is a flowchart showing a procedure for accessing the inside of a business homepage. When the desired system input password and input user (accessor) identification user ID and password are confirmed in the WEB site device 5, the data packet is transmitted to the business computer 7a and the business computer 7a The screen shown in FIG. 11 is displayed on the display (step T in FIG. 10).
1). This screen is provided with buttons (hyperlinks) linked to the respective homepages of the "business input menu", "form output menu", and "PC data output menu". The “business input menu” is linked (hyperlinked) to a homepage where a manager or a security guard inputs a business report, and the “form output menu” is a form in which the manager or the security guard writes a report on paper, for example. The PC Data Output Menu is used to save business reports as data that can be handled by a PC, such as text files or data that can be handled by database software. Linked to the homepage.

The operator of the business computer 7a operates an input device such as a keyboard or a mouse to specify the selected items (“business input menu”, “form output menu”, and “PC data output menu”). (click. In the WEB site device 5, a "business input menu" and a "form output menu" are transmitted by a packet sent from the business computer 7a.
Then, it is determined whether any one of “PC data output menu” is selected (step T2).

Here, when the WEB site apparatus 5 determines that the "business input menu" is selected, it transmits a data packet of a business input homepage to the business computer 7a, and the display of the business computer 7a is displayed. The screen shown in FIG. 12 is displayed (step T
3). This screen is provided with buttons for instructing (clicking) the objects of “tenant service business”, “security business”, and “report business”. "Tenant service business" is a link (hyperlink) to the homepage that displays a list of the contents of the tenant service business and creates a new report. "Security business" is a list of the contents of the security business. Is linked to the homepage for displaying and creating a new report (Hyperlink). “Reporting” is a link (hyperlink) to the homepage for displaying a list of the contents of the reporting and creating a new report. Link). Although not displayed in the business input menu shown in FIG. 12, a button for instructing (clicking) a "daily business" or a "monthly business" as a business input may be provided. When such a button is provided, the “daily report business” and the “monthly report business” are linked (hyperlink) to a homepage for creating a new report to be performed, for example, daily or once a month.
Have been.

The operator of the business computer 7a operates an input device such as a keyboard and a mouse to specify these selection items (“tenant service business”, “security business”, and “report business”) by instructing an object (click). ). W
In the EB site device 5, the business computer 7a
It is determined whether any one of “tenant service”, “security” and “report” is selected based on the packet sent from the server (step T4). Where W
The EB site device 5 transmits the data packet of the homepage of the selected menu to the business computer 7a, and a screen corresponding to the selected menu is displayed on the display of the business computer 7a (steps T5a and T5b). , T5c).

Next, WE is sent from the business computer 7a.
A signal (packet) indicating one of creating a new report and browsing the list is sent to the B site device 5 (step T6), and the data packet is sent from the WEB site device 5 to the business computer 7a. The transmitted screen is displayed on the display of the business computer 7a. Here, when the creation of a new report is selected on the home page of the “tenant service business”, the screen shown in FIG. 13 is displayed on the display of the business computer 7a (step T7). On the display screen as shown in FIG. 13, the operator of the business computer 7a writes the items to be reported in the fields of the reception business and the corresponding business, transmits to the WEB site device 5, and registers it (step T8). ).

In the example shown in FIG. 13, the manager or the security officer writes in the inquiry field of "the refrigerator case does not turn on" from the tenant in the reception service column, and describes the cause and the corresponding action. Column. Note that a tenant is, for example, a person who rents a room or the like in a building. Further, when the creation of a new report is selected on the homepage of "security work", one of the screens shown in FIGS. 14 to 16 is displayed on the display of the business computer 7a (step T7). In the screens as shown in FIGS. 14 to 16, the operator of the business computer 7a writes the items to be reported in the columns of the security business and the corresponding business, transmits them to the WEB site device 5, and registers them (step T8). ).

In the example shown in FIG. 14, this is a home page for reporting that the administrator or security officer has temporarily opened and closed the tenant's door. ) Etc. in the reception business,
The date and time of unlocking, time and unlocking time, etc. are described in the corresponding business. In the example shown in FIG. 15, the homepage is for the administrator or the security guard to patrol the tenant and report when there is an abnormality in the tenant. Examples of abnormalities include, for example, the tenant's doors not being locked, the interior lights not being turned off, or the alarm device being forgotten. In the section column in FIG. 15, "unlocked", "not turned off", and the like are selected from a pull-down menu, and the details of the abnormality content and the abnormality detection location are written. In the example shown in FIG. 16, this is a homepage for a manager or a security guard to report a found or lost item in a building, and the contents, location, and discoverer of the found or lost item. Alternatively, the reporter or the like is described in the reception business, and the response to the notification is described in the corresponding business column.

When the creation of a new report is selected on the homepage of the "report business", the display of the business computer 7a is shown in FIGS.
Is displayed (step T7). FIG.
In the example shown in FIG. 7, it is a homepage for a manager or a security guard to report a building accident or a failure. The details of how the accident / failure occurred and the details of the response are described. In the example shown in FIG. 18, when the manager or the security
Describe the epicenter and damage situation. In the example shown in FIG. 19, it is described that a manager or a security officer has requested a repair contractor to repair a failure of a facility in a building. In the case where a button for designating (clicking on) the “daily report” or “monthly report” is provided in the task input menu shown in FIG. 12, the administrator or the security guard can use “daily report” or “monthly report”. For example, the entry date (weather, reporter, electricity /
Describe the amount of gas and water used, daily work, periodic work, etc.

On the other hand, when browsing is selected, the Web
The data packet is transmitted from the site device 5, and a list of information of the business reports registered up to the previous access to the WEB site device 5 is displayed on the display of the business computer 7a (for example, see FIG. 31 described later). ). Each item of the list displayed on the display is linked to a home page that displays detailed contents, and when any of the items displayed in the list is designated (clicked) by the object, information on the selected item is displayed. Is transmitted from the WEB site device 5 as a data packet. The information as the detailed content is the content shown in FIGS. 13 to 19 registered in the WEB site device 5, and can be browsed when the registered information is accessed again (step T9). When browsing the business report registered in the WEB site device 5,
Further, answer information can be added (step T10). When the answer information is added,
The response information is transmitted to the WEB site device 5 and registered in the database 26 (step T11).

Next, when it is determined that the “form output menu” is selected, the WEB site apparatus 5 transmits the data packet of the form output home page to the business computer 7a, and displays the data packet on the display of the business computer 7a. The screen shown in FIG. 20 is displayed (step T1).
2).

On this screen, "temporary lock / unlock", "unlocked / unlit", "found / lost", "accident / failure report", "earthquake report", and "general report" are object-designated. (Click) button is provided. These buttons display the contents of “temporary lock / unlock”, “unlocked / unlit”, “found / lost”, “accident / failure report”, “earthquake report”, “general report”, respectively. Link (hyperlink) to the homepage you want to use. Information output on the form from the “temporary unlocking”, “unlocked / unlit”, “found / lost”, “accident / failure report”, “earthquake report”, and “general report” websites Are information registered in the WEB site apparatus 5 by the business computer 7a, that is, the contents shown in FIGS. 13 to 19, which are classified into categories for form output (FIG. 20).

Here, "temporary locking / unlocking", "unlocked / unlit", "found / lost item", "accident / failure report", "earthquake report", and "general report" in FIG. When one of them is selected (object designation (click)), a signal (packet) of the selected content is transmitted to the WEB site device 5, and the WEB site device 5
A list is created by retrieving the contents, a data packet of the created list is transmitted to the business computer 7a, and a list of the selected contents is displayed on the display of the business computer 7a (step T13). For example, if “temporary lock / unlock” is selected as the content,
The site device 5 searches the database 26 to find the building A
The records of the temporary locking and unlocking performed in the above are listed up by date or tenant.

Further, an item displayed in the list can be selected, and when an item is selected, its detailed contents are displayed. For example, one of a plurality of records of temporary locking and unlocking listed by date or tenant of building A is indicated by an object (click).
When the recording is performed, the detailed information of the selected record is displayed on the display of the business computer 7a. here,
A signal (packet) of the selected item is transmitted from the business computer 7a to the WEB site device 5, and the WEB site device 5 searches the database 26 and transmits data of the detailed contents of the selected item to the business computer 7a. Then, the details of the selected item are displayed on the display of the business computer 7a (step T14).

Here, the manager or security guard (operator of the business computer 7a) operates the computer to execute the printing process, whereby the detailed contents are printed on paper by a printer or the like (printout: step T1
5). Here, FIG. 21 is a diagram showing a printout example of “found / lost item” of the “form output menu”, and the contents described in the printout shown in FIG. In the menu, the contents are registered in the WEB site device 5. In the above description, when outputting a form, a case where a target is selected from a list and printed out is exemplified. However, the present invention is not limited to this. For example, “temporary unlocking”, “unlocking” in FIG.・ If any of "No light", "Located / Lost items", "Accident / Fault report", "Earthquake report", or "General report" is selected (object indication (click)), the selected contents , A screen for designating a building name and a range of date and time is displayed, and by designating them, the data for form output of the corresponding building within the designated period is transmitted from the WEB site apparatus 5 and printed out. The paper output may be performed by executing the processing. Also,
In the case where a button for instructing (clicking) an object of “daily report” or “monthly report” is provided in the task input menu shown in FIG. 20, an administrator or a security guard transmits a date, a building name, and the like to the web site device 5 By doing so, a form relating to a desired “daily report” or “monthly report” may be printed out.

Next, when the WEB site device 5 determines that the “PC data output menu” is selected, the WEB site device 5 transmits the data packet of the PC data output home page to the business computer 7a, and displays the data packet on the business computer 7a. Displays a screen shown in FIG. 22 (step T16).

On this screen, “Tenant service”,
"Report (accident / failure)", "Report (earthquake)", "Report (general)", "Security (found)", "Security (lost item)", "Security (unlocked / unlit) )) And "security (temporary locking / unlocking)". These buttons are for “Tenant service”, “Report (accident / failure)”, “Report (earthquake)”, “Report (general)”, “Security (found)”, “Security (lost)”, respectively. ), "Security (unlocked / unlit)", and "security (temporary unlocking)" are linked (hyperlinked) to the homepage. In addition, each "tenant service", "report (accident / failure)", "report (earthquake)", "report (general)",
The information that is output to the personal computer data from the websites of "Security (findables)", "Security (lost items)", "Security (unlocked / unlit)", and "Security (temporary unlocking)" Information registered by the computer 7a in the WEB site device 5, that is, the contents shown in FIGS. 13 to 19, are classified into categories in the personal computer data output (FIG. 22).

Here, when any of the contents in FIG. 22 is selected, the signal (packet) of the selected contents is W
Sent to the EB site device 5, the WEB site device 5 searches the database 26 to create a data file that can be processed by a personal computer, for example, text data,
The data file is transmitted to the business computer 7a, and the transmitted data file is stored in the hard disk in the business computer 7a (step T17). When you download the “Tenant Service”, “Report (accident /
Failure), “report (earthquake)”, “report (general)”,
Selected when the object is designated (clicked) for "security (found)", "security (lost item)", "security (unlocked / unlit)", and "security (temporary unlocking)" In the contents, a screen for designating a building name and a range of date and time may be displayed, and by specifying these, personal computer data of the corresponding building within the designated period may be downloaded.

Next, the management company (management computer 6)
The exchange of information between the Internet and the WEB site device 5 will be described. FIG. 23 is a flowchart showing a procedure in which the management computer 6 accesses the inside of the management homepage in the WEB site device 5 according to the embodiment of the present invention. When the password for the desired system input and the user ID and password for identifying the input person (accessor) are confirmed in the WEB site device 5, a data packet is transmitted to the management computer 6, and the management computer 6 The screen shown in FIG. 24 is displayed on the display (step U1 in FIG. 23). In this display screen, "Business input menu", "Form output menu",
Buttons are provided for instructing (clicking) the "PC data output menu" and the "master maintenance menu".

The "master maintenance menu" is a link to a homepage for browsing / updating detailed contents of a manager or a security guard, a building, a tenant, and the like. Here, as in FIG. 10, the operator designates an object (click).
One is selected by the operation, and the WEB site apparatus 5 determines which is selected based on the packet sent from the management computer 6 (step U2). And the data packet corresponding to the selected menu is W
A predetermined screen transmitted from the EB site device 5 is displayed on the display of the management computer.

When the "business input menu" is selected, the display screen shown in FIG. 25 is displayed on the display of the management computer 6 (step U3), and "unread data / list", "tenant service business", "Security Services",
When one of the “report work” is selected (Step U
4) The home page corresponding to the selected one is displayed (steps U5a, U5b, U5c, U5d). The “unread data / list”, “tenant service”, “security”, and “report” are data registered in the WEB site device 5 from the business computer 7a, respectively. It has become. The “unread data / list” is linked to a home page on which the management computer 6 displays unread data (report information) recorded in the WEB site device 5. Furthermore, the unread data includes data that has been corrected or added after being viewed. The information displayed on the home page of “unread data / list” is information registered in the WEB site apparatus 5 by the business computer 7a, that is, new report information shown in FIGS.

When any of the objects shown in FIG. 25 is designated (clicked), browsing and updating are performed in the same procedure as in steps T9 to T11 shown in FIG. 10 (steps U6 to U8). Note that the updating means registering the instruction information and the confirmation information described in FIG. When the "form output menu" or the "computer data output menu" is selected, steps T12 to T15 or T1 shown in FIG.
Browsing, printing out,
The PC data is downloaded (Step U
9-U12 or U13-U14).

When the “maintenance menu” is selected,
The display screen shown in FIG. 26 is displayed on the display of the management computer 6 (step U15), and “tenant”, “requested company”, “management department”, “employee”,
One of “Building”, “Branch”, “Wording”, “Affiliation”, and “Owner” is designated (clicked) by an object.
The home page corresponding to the selected one is displayed.
The management company (management computer 6) browses or updates the displayed information and registers it in the WEB site device 5 (step U16). Information to be updated, such as browsing, correction, addition, and deletion, in this maintenance menu is registered in the database 26 in the web site device 5, and is used by business computers, management computers, and viewing computers that access the web site device 5. Is to be offered. For example, if the business computer 7a is W
When accessing the EB site apparatus 5 and creating a new business report, the business report input screen shown in FIG. 13 and the like is used for automatically displaying a building name, an owner name, and the like. It is also used to display items selected from pull-down menus such as the name of the person, the name of the responder, and the tenant name.

Next, information exchange between the owner B of the building A (the browsing computer 8b) and the WEB site apparatus 5 will be described. FIG. 27 is a flowchart showing a procedure in which the browsing computer accesses the homepage for browsing in the WEB site apparatus 5. When the password for inputting the desired system and the user ID and password for identifying the input person (accessor) are confirmed in the WEB site device 5, the data packet is transmitted to the viewing computer 8b, and The screen shown in FIG. 11 is displayed on the display (step V1 in FIG. 27).

Here, similarly to FIG. 10, one of them is selected (object instruction (click)) by the operator's selection instruction (step V2), and the corresponding data packet is transmitted from the WEB site apparatus 5. A predetermined screen is displayed on the display of the browsing computer 8b. When the “business input menu” is selected (object designation (click)), a screen shown in FIG. 25 is displayed on the display of the viewing computer 8b (step V3), and “unread data / list”, “tenant service” Any one of "business,""securitybusiness," and "report business" is selected (step V4), and the homepage corresponding to the selected business is displayed on the display (steps V5a, V5b, V5c, V5d). And FIG.
5 are selected (object designation (click)), steps T9 to T9 shown in FIG.
The browsing is performed in the same procedure as in Step 11 (Step V).
6). Unlike the access from the management computer 6 to the WEB site device 5, the browsing computer 8
b can only browse information. "Report output menu" or "PC data output menu"
Is selected, steps T12 to T12 shown in FIG.
The browsing is performed in the same procedure as in T15 or T16 to T17 (steps V7 to V10 or V11 to V1).
2).

Next, an example of a report of a management task in the report system 100 according to the embodiment of the present invention will be described. Here, in the building A to be managed or guarded, when the tenant Z reports a complaint to the management company or the security guard that "the refrigerator case does not turn on" to the management company, that is, the tenant The report of the service operation will be described as an example, but the report of the security operation and the report operation is performed in the same manner as the report of the tenant service operation, and therefore, the description of the report example of the security operation and the report operation will be omitted. First, the business computer 7a accesses the WEB site device 5, and transmits a password for system input and a user ID and password for identifying an input person (access person) to the WEB site device 5. In the WEB site device 5, the database 26 is searched, and if the password or the like is correct, the data packet of the business homepage is transmitted to the business computer 7a. The business computer 7a performs steps T1, T2, T3, T4, T5a, and T5 in FIG.
6, T7 is performed, and as shown in FIG. 28, a report item is described in a predetermined entry column in a new business report input homepage, transmitted to the WEB site device 5, and registered in the database 26 ( Step T8 in FIG. 10). Here, the communication between the business computer 7a and the WEB site device 5 is temporarily terminated.

Next, the management computer 6 accesses the WEB site device 5 and the business computer 7a
In the same manner as in the above, the password for system input and the user ID and password for identification
The data is transmitted to the site device 5, the web site device 5 searches the database 26, and if the password is correct, the data packet of the management homepage is transmitted to the management computer 6. The management computer 6
Steps U1, U2, U3, U4, U5 in FIG.
Perform steps d and U6 to open the home page of the unread data list as shown in FIG. The items listed in this home page include the tenant Z registered in the web site device 5 from the business computer 7a.
A business report is displayed about the complaint from Here, when the business report for this building A is selected, WE
The data packet is transmitted from the B site device 5 and the screen shown in FIG. 30 is displayed on the display of the management computer 6. The operator of the management computer 6 browses the contents described on the homepage, and if there is a message to the business computer 7a as the reporter, describes predetermined items in the confirmation work column in FIG. 30 as instruction information. And
The data is transmitted to the WEB site device 5 and stored in the database 26 (steps U7 and U8 in FIG. 23). here,
The communication between the management computer 6 and the WEB site device 5 is temporarily terminated.

Next, the business computer 7a accesses the WEB site apparatus 5 again, and transmits a password for system input and a user ID and password for identifying an input person (accessor) to the WEB site apparatus 5, and transmits the WEB site apparatus 5. The apparatus 5 searches the database 26, and if the password or the like is correct, the data packet of the business homepage is transmitted to the business computer 7a. The business computer 7a performs steps T1 and T in FIG.
Perform the procedure of 2, T3, T4, T5a, T6, T9 and open the homepage of the tenant service business, where
A home page as shown in FIG. 31 listing business reports by date is opened. Note that the business report listed on the display screen as shown in FIG. 31 is one of “Date”, “By building”, “Uncompleted”, “By requester category”, etc. from the pull-down menu in FIG. Is selected by the operator of the business computer 7a to switch the display contents (display switching means), and the business report can be narrowed down. Here, the last WEB site device 5
When a business report on a complaint from the registered tenant Z is selected when accessing the Web site, a data packet is transmitted from the WEB site apparatus 5 and the business computer 7a
The homepage as shown in FIG. 32 is displayed on the display. Therefore, the operator of the business computer 8b browses the contents described on the home page, checks the description of the confirmation work from the management company (the management computer 6), and sends the information to the management company (the management computer 6). If there is a message, "Other" in FIG.
A predetermined item is described in the column, transmitted to the WEB site device 5, and stored in the database 26 (steps T10 and T11 in FIG. 10). Here, the business computer 7a
The communication between the device and the WEB site device 5 ends once.

Next, the management computer 6 accesses the WEB site device 5 and transmits a password for system input and a user ID and password for identifying an input person (access person) to the WEB site device 5 in the same manner as described above. W
The EB site device 5 searches the database 26, and if the password or the like is correct, the data packet of the management homepage is transmitted to the management computer 6. The management computer 6 performs steps U1,
The procedure of U2, U3, U4, U5a, and U6 is performed, and the homepage of the tenant service business is opened. Then, the homepage as shown in FIG. 33 listing the “uncompleted” business reports is opened. The contents listed on the display screen as shown in FIG. 33 may be any one of “date”, “by building”, “incomplete”, “by requester”, etc. from the pull-down menu in FIG. The display contents can be switched by the operator of the management computer 6 by selecting (display switching means), and the business report can be narrowed down. "Incomplete" indicates that the management company has not completed the business report. Then, as shown in FIG. 33, the home page of the "incomplete" list is opened. In the items listed on this home page, a business report on a complaint from tenant Z registered in the WEB site device 5 from the business computer 7a is displayed. If you select the business report for Building A,
The data is transmitted from the WEB site device 5 and the screen shown in FIG. 34 is displayed on the display of the management computer 6. Therefore, the operator of the management computer 6 browses the contents (business information, instruction information, and answer information) described on the homepage, and when it is determined that the business report should be ended, as the confirmation information in FIG. "Unchecked" or "Ongoing"
, And transmits the result to the WEB site apparatus 5 and stores it in the database 26 (steps U7 and U8 in FIG. 23). Here, the management computer 6
The communication between the device and the WEB site device 5 ends once.

Here, WEB is sent from the management computer 6.
Since the information of "completed" is added to the business report on the complaint of tenant Z registered in site device 5, W
In the EB site device 5, the business report on the complaint from the tenant Z can only be browsed thereafter.
For example, the information of “done” is transmitted from the management computer 6 to the WE
When browsing the business report stored in the B site apparatus 5, as shown in FIG. 35, the display of “reference” is added as the report end information, and the accessor can browse the business report displayed in the list or At the time of updating, it is possible to grasp that only browsing can be performed by adding the mark of “see”. It should be noted that the mark of “decision” in FIG. 35 means that instruction information, answer information, and the like can be added to the business report.

As described above, the business information, the instruction information, the answer information, the confirmation information, and the report end information are registered in the WEB site apparatus 5, and the respective computers (6, 7 _{1 to} 7 _n , 7a, 8) are registered.
₁ to 8 _m, 8b) to receive them via the network 1. Therefore, it is possible to promptly and reliably report a building management operation. By performing the authorization process when accessing the WEB site device 5, the WEB site device 5
The security of various information related to the reports registered in the can be improved. Further, since the usable range of the accessor is limited by the identification processing, the reliability of the information of the reporting operation can be improved. For example, unless the business computer 7 ₁ to _7-n, 7a, since so it is impossible to create a new business information to the WEB site device 5, WEB unnecessary business information from other computers There is no registration in the site device 5.

In the above description, the process in which the business computer 7a registers business information in the WEB site device 5 and completes the business report has been described.
Between the registration and the completion, the business information is registered in the WEB site apparatus 5 from another business computer, and is similarly processed.

In the above description, the case where instruction information and answer information are added to the business information transmitted from the WEB site apparatus 5 to each computer and they can be displayed together on the screen is exemplified. Information and response information may be separately received from the WEB site apparatus 5 separately from the business information and displayed individually on the display.

In the above description, the browsing computers 8 ₁ to 8 _m and 8 b correspond to various information (business information, instruction information, answer information) stored in the WEB site device 5.
A case has been exemplified adapted performed only by reading the appropriate viewing computer 8 ₁ to 8 _m, 8b is,
It may be configured to have an input authority to add contents to the various information shown in FIGS. 13 to 19, and for example, a document may be written in “Others (Remarks)” in FIGS. In addition, it goes without saying that the present invention can be implemented in various forms without departing from the spirit of the invention, in addition to the details described above.

[0082]

According to the reporting method in the building management business and the reporting communication network system in the building management business of the present invention, the management management of the building can be reported quickly and reliably.

[Brief description of the drawings]

FIG. 1 is a diagram showing a report network system in a building management operation according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration example of a main part of a WEB site device in FIG. 1;

FIG. 3 is a block diagram showing an example of a main configuration of a management computer, a business computer, and a browsing computer in FIG. 1;

FIG. 4 is a sequence diagram illustrating a schematic operation of the building management work report network system according to the embodiment of the present invention.

FIG. 5 is a sequence diagram illustrating a schematic operation of the building management work report network system according to the embodiment of the present invention.

FIG. 6 is a sequence diagram illustrating a schematic operation of the building management work report network system according to the embodiment of the present invention.

FIG. 7 is a WEB of the reporting system according to the embodiment of the present invention.
It is a flowchart which shows the procedure which accesses a site apparatus.

FIG. 8 is a diagram showing a main part of a display screen when entering a management work report homepage in the WEB site apparatus according to the embodiment of the present invention.

FIG. 9 is a diagram showing a main part of a display screen when entering into a management work report homepage in the WEB site apparatus according to the embodiment of the present invention.

FIG. 10 is a WE of the report system according to the embodiment of the present invention.
9 is a flowchart showing a procedure in which a business computer accesses a business homepage in the B site apparatus.

FIG. 11 is a diagram showing a main part of a business homepage displayed on a display of a business computer of the reporting system according to the embodiment of the present invention.

FIG. 12 is a diagram showing a main part of a homepage of a business input menu displayed on a display of a business computer of the reporting system according to the embodiment of the present invention.

FIG. 13 is a WE of the report system according to the embodiment of the present invention.
FIG. 10 is a diagram for explaining a screen for registering a tenant service operation in the B site device.

FIG. 14 is a WE of the report system according to the embodiment of the present invention.
It is a figure for explaining the screen which registers security work (temporary locking and unlocking) in B site device.

FIG. 15 is a WE of the report system according to the embodiment of the present invention.
FIG. 13 is a diagram for describing a screen for registering security work (unlocked / unlit) in the B site apparatus.

FIG. 16 is a WE of the report system according to the embodiment of the present invention.
It is a figure for explaining the screen which registers security work (found thing / lost thing) in B site device.

FIG. 17 is a WE of the report system according to the embodiment of the present invention.
Report work (accident / failure report) at the B site equipment
FIG. 6 is a diagram for explaining a screen for registering a.

FIG. 18 is a WE of the report system according to the embodiment of the present invention.
It is a figure for explaining the screen which registers report work (earthquake report) in B site device.

FIG. 19 is a WE of the report system according to the embodiment of the present invention.
FIG. 9 is a diagram for explaining a screen for registering a report operation (general report) in the B site apparatus.

FIG. 20 is a diagram showing a main part of a homepage of a form output menu displayed on a display of a business computer of the reporting system according to the embodiment of the present invention.

FIG. 21 is a diagram illustrating an example of printout on a business computer of the reporting system according to the embodiment of the present invention.

FIG. 22 is a diagram showing a main part of a homepage of a personal computer data output menu displayed on a display of a business computer of the reporting system according to the embodiment of the present invention.

FIG. 23 is a WE of the report system according to the embodiment of the present invention.
9 is a flowchart illustrating a procedure in which a management computer accesses a management homepage in the B site apparatus.

FIG. 24 is a diagram showing a main part of a management homepage displayed on a display of a management computer of the reporting system according to the embodiment of the present invention.

FIG. 25 is a diagram showing a main part of a homepage of a business input menu displayed on a display of a management computer of the reporting system according to the embodiment of the present invention.

FIG. 26 is a diagram showing a main part of a homepage of a maintenance menu displayed on a display of a management computer of the reporting system according to the embodiment of the present invention.

FIG. 27 is a WE of the report system according to the embodiment of the present invention.
It is a flowchart which shows the procedure by which the computer for browsing accesses the homepage for browsing in B site apparatus.

FIG. 28 is a WE of the report system according to the embodiment of the present invention.
FIG. 10 is a diagram for explaining a screen for registering a tenant service operation in the B site device.

FIG. 29 is a WE of the report system according to the embodiment of the present invention.
It is a figure for explaining the screen which displays an unread data list in B site device.

FIG. 30 is a WE of the report system according to the embodiment of the present invention.
Browse and browse tenant service operations on the B site device
It is a figure for explaining a screen to be updated.

FIG. 31 is a WE of the report system according to the embodiment of the present invention.
FIG. 11 is a diagram for explaining a screen displaying a list of tenant service operations in the B site device.

FIG. 32 is a WE of the report system according to the embodiment of the present invention.
Browse and browse tenant service operations on the B site device
It is a figure for explaining a screen to be updated.

FIG. 33 is a WE of the report system according to the embodiment of the present invention.
FIG. 11 is a diagram for explaining a screen displaying a list of tenant service operations in the B site device.

FIG. 34 is a WE of the report system according to the embodiment of the present invention.
Browse and browse tenant service operations on the B site device
It is a figure for explaining a screen to be updated.

FIG. 35 is a WE of the report system according to the embodiment of the present invention.
FIG. 11 is a diagram for explaining a screen displaying a list of tenant service operations in the B site device.

[Explanation of symbols]

1 network 5 WEB site device 6 management computer 7 ₁ to _7-n, 7a business computer 8 ₁ to 8 _m, 8b viewing computer 100 reporting system (reporting network system in the building unit management work)

Claims (16)

[Claims] 1. A method for reporting a building management operation, wherein at least one business computer connected to a communication network is connected to a WE connected to the communication network.
Registering the business information in the B site device, wherein at least one management computer connected to the communication network receives the business information registered in the WEB site device via the communication network, Reporting method in building management operations. 2. The method according to claim 1, wherein the business information includes at least one of tenant service business information, security business information, and report business information. 3. The management computer, after receiving the business information, registers instruction information as a response to the business information in the WEB site device via the communication network, and the business computer The method according to claim 1, wherein the instruction information registered in the site device is received via the communication network. 4. The business computer, after receiving the instruction information, registers response information as a response to the instruction information in the WEB site device via the communication network, and the management computer 4. The method according to claim 3, wherein the response information registered in the web site device is received via the communication network. 5. The management computer, after receiving the response information, registers confirmation information indicating that the response information has been confirmed in the WEB site device via the communication network. The device registers, based on the confirmation information, report end information indicating that the report has been completed. Further, after the report end information is registered in the WEB site device, the business computer and the management computer The building management according to claim 4, wherein the computer can only receive the business information, the instruction information, the answer information, and the confirmation information related to the report end information via the communication network. Business reporting method. 6. The computer according to claim 1, wherein at least one browsing computer connected to the communication network can only receive the information registered in the WEB site device via the communication network.
5. The reporting method in the building management business according to any one of 5. 7. When the computer accesses the web site device, a certification process is performed to determine whether the web site device permits access, and the computer is permitted access to the web site device. 7. The reporting method in the building management business according to claim 1, wherein the information is registered or received at a time. 8. When the computer accesses the WEB site device, the computer performs an identification process to identify which computer accesses the WEB site device, and accesses the WEB site device. When the computer is identified which computer,
The method according to any one of claims 1 to 7, wherein information corresponding to each identified computer is transmitted. 9. A reporting communication network system in a building management operation for reporting a building management operation on a communication network, comprising: a WEB site device for executing a management operation report by data processing on the communication network. The WEB site device comprises at least one business computer for registering business information, and a management computer for receiving the business information registered in the WEB site device via the communication network. A reporting communication network system for building management operations, characterized in that: 10. The reporting communication network system in a building management business according to claim 9, wherein said business information includes at least one of tenant service business information, security business information, and report business information. 11. The management computer further registers instruction information as a response to the business information in the web site device via the communication network, and the business computer registers the instruction information in the web site device. 10. The report communication network system in the building management business according to claim 9, wherein the instruction information is received via the communication network. 12. The business computer further registers answer information as a response to the instruction information in the web site device via the communication network, and the management computer registers the answer information registered in the web site device. The report communication network system in the building management business according to claim 11, wherein the communication is received via the communication network. 13. The management computer further registers confirmation information indicating that the response information has been confirmed in the WEB site device via the communication network, wherein the WEB site device, based on the confirmation information, After the report end information indicating that the report is completed is registered, and after the report end information is registered in the WEB site device, the business computer and the management computer are related to the report end information. 13. The communication network system for building management according to claim 12, wherein the business information, the instruction information, the answer information, and the confirmation information can only be received via the communication network. 14. The computer according to claim 9, further comprising at least one browsing computer that can only receive the information registered in the WEB site device via the communication network. Report communication network system in the building management business described. 15. When the computer accesses the WEB site device, a certification process is performed to determine whether the WEB site device permits the access, and the computer is permitted to access the WEB site device. The report communication network system according to any one of claims 9 to 14, wherein the information is registered or received at any time. 16. When the computer accesses the WEB site device, the computer performs an identification process for identifying which computer is accessing the WEB site device, and accesses the WEB site device. When the computer is identified as which computer,
The report communication network system in the building management business according to any one of claims 9 to 15, wherein information corresponding to each identified computer is transmitted.