JP2002329146A - Online gift system and order delivery management method - Google Patents

Abstract

(57) [Summary] [Problem] To provide an online gift system capable of appropriately managing the situation from receiving an order for a gift to delivery. SOLUTION: A management server 11 of a management site 1 generates a gift number for identifying a gift at the time of receiving an order. The management server 11 adds the generated gift number to the electronic mail, and transmits the electronic mail to each user terminal and the trader's equipment (from the sending user terminal 2 to the delivery staff terminal 6). Then, each user terminal and the trader device sends and receives an e-mail with a gift number added from the order receipt to the delivery.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an online gift system using the Internet or the like.
The present invention relates to an online gift system capable of appropriately managing the situation from receiving an order to delivery of a gift, and an order delivery management method.

[0002]

2. Description of the Related Art In recent years, with the spread of the Internet and the like, online shopping for accessing a predetermined shopping site via a network by a user terminal such as a personal computer and purchasing a desired product has been used.

[0003] For example, a user operates a personal computer connected to the Internet, browses a product image or a product description displayed on a homepage (Web page) of a shopping site, and selects a product desired to be purchased. Then, the user inputs his / her address, name, and the like into a predetermined purchase form, and specifies a payment method such as credit card payment or electronic money payment. The user can also specify a desired delivery date of the product. On the other hand, when the shopping site receives an order for a product purchase from a user terminal, the shopping site automatically transmits information instructing ordering and shipping to a product supplier handling the product. Also, information for instructing delivery is transmitted to a delivery company that delivers the product to the user. Then, the user can receive a product delivered from the delivery company on a desired date or the like, and thereby can obtain a desired product without visiting a store or the like.

[0004] Such online shopping is also used when giving (sending) a gift to a third party. For example, a user who sends a gift (sender user; sender)
Visits a shopping site and selects a gift in the same way. At this time, not only the address and name of the sender user, but also the address and name of the user who intends to send the gift (destination user; destination) are entered in the purchase form. Shopping sites, on the other hand,
Similarly, ordering and shipping to the product supplier,
Further, it instructs the delivery company to deliver to the destination user. Then, the destination user can receive the gift delivered from the delivery company.

[0005]

However, when a gift is sent to a third party using online shopping as described above, there are the following problems.

First, the sender user cannot easily determine whether or not the gift selected by the sender has arrived at the destination user. For this reason, it is anxious whether the gift was correctly sent to the destination user. Further, the destination user cannot easily determine whether the sent gift is the correct one (the product selected by the source user).

[0007] Furthermore, in the event of a trouble at the time of delivery or a defect of the gift itself, it is necessary for the destination user to take all measures in principle. There was a request to grasp. Similarly, there has been a request from product suppliers and delivery companies to understand the situation from order receipt to delivery so that prompt responses can be taken in the event of troubles during delivery or problems with the gift itself. Was.

[0008] The present invention has been made in view of the above circumstances, and has as its object to provide an online gift system and an order delivery management method capable of easily recognizing the validity of a sent gift. . Another object of the present invention is to provide an online gift system and an order delivery management method capable of appropriately managing the situation from receiving an order to delivery of a gift.

[0009]

In order to achieve the above object, an online gift system according to a first aspect of the present invention comprises a user terminal used at a destination of a gift, and a gift delivery company. An online gift system that includes a management device connected to a vendor device used by a delivery person and a terminal used by a delivery person via a predetermined network, and that delivers a target gift to a destination via the delivery person. Receiving the e-mail to which the identification information for identifying the gift is added at the destination user terminal and the delivery company equipment, respectively, and delivering the e-mail received by the delivery company equipment. Transfer to the person in charge's terminal,
According to the respective identification information added to the e-mail received by the user terminal and the person in charge terminal, the correspondence between the gift and the destination is recognized.

According to the present invention, for example, identification information (such as a password) for identifying a gift specified by the sender
Is received by the user terminal and the trader device, respectively. The trader device transfers the received e-mail to the terminal in charge. Then, the correspondence between the gift and the destination is recognized according to the respective identification information added to the e-mail received at the user terminal and the person in charge terminal, so that the legitimacy of the sent gift can be easily determined. Can be recognized.

[0011] In order to achieve the above object, an online gift system according to a second aspect of the present invention comprises a user terminal used individually by a sender and a destination of a gift, and a gift supplier and a delivery company individually providing the gift terminal. Including a management site connected to the equipment of the sender via a predetermined network, receiving an order for the purchase of a gift from the user terminal of the sender, and sending the gift to the destination via the supplier and the delivery company Is an online gift system for delivering to a customer, generating identification information for identifying a gift at the time of receiving an order, between a user terminal and a trader device, between each user terminal, and between each trader device. Attach the generated identification information to the e-mail sent and received from order receipt to delivery.
It is characterized by the following.

According to the present invention, for example, a gift number for identifying a gift at the time of receiving an order is generated at the management site. Then, from the order receipt to the delivery, a gift number is added to all e-mails transmitted and received between the user terminal and the trader equipment. As described above, since the e-mails with the gift numbers are mutually transmitted and received, it is possible to appropriately manage the situation from receiving the order of the gift to delivery.

[0013] The equipment of the delivery company forwards the target e-mail to the terminal of the person used by the delivery person, and the terminal of the person who receives the e-mail receives the e-mail when the delivery person delivers the gift to the destination. May be displayed.
In this case, the destination user and the delivery person can confirm the gift number at the time of delivery of the gift, and can prevent erroneous delivery and the like.

The management site stores electronic mail transmitted and received between the user terminal and the trader device, between the user terminals, and between the trader devices in association with the identification information. Good. In this case, for example, the sender user or the like operates the user terminal or the like to access the management site, and reads out the e-mail recorded with the identification information as key information, thereby receiving the order for the gift. The situation leading up to the delivery can be easily grasped.

In order to achieve the above object, an order delivery management method according to a third aspect of the present invention includes a user terminal used at a destination of a gift, a trader device used at a delivery company of the gift, and An order delivery management method in an online gift system including a management site connected to a terminal used by a delivery person via a predetermined network, wherein identification information for identifying a gift is added. Receiving the received e-mails at the destination user terminal and the delivery trader's equipment, and sending the e-mail received by the delivery trader's equipment at the receiving step to the delivery representative's terminal. A transfer step of transferring, an e-mail received by the user terminal in the receiving step, and an e-mail transferred to the responsible terminal in the transfer step. Accordance with the respective identification information pressurized, characterized in that it comprises a recognition step of recognizing correspondence between the gift and the destination.

According to the present invention, in the receiving step, for example, identification information (such as a password) for identifying a gift specified by the sender is added, and the electronic mail is received by the user terminal and the trader device, respectively. . The transfer step
In the receiving step, the e-mail received by the equipment of the delivery company is transferred to the terminal of the delivery person. In the recognition step, the e-mail received by the user terminal in the reception step and the respective identification information added to the e-mail transferred to the person in charge in the transfer step,
Recognize the correspondence between gifts and destinations. As a result, the legitimacy of the sent gift can be easily recognized.

According to a fourth aspect of the present invention, there is provided an order delivery management method according to the present invention, comprising: a user terminal individually used by a sender or a destination of a gift; and a supplier or delivery company of the gift. An order delivery management method in an online gift system including a management site connected to a vendor device used individually via a predetermined network, wherein an identification information generating step for generating identification information for identifying a gift when receiving an order And transmitting and receiving the identification information generated in the identification information generation step between the user terminal and the trader device, between the respective user terminals, and between the trader devices from order receipt to delivery. An identification information adding step for adding to an electronic mail to be performed.

According to the present invention, the identification information generating step generates, for example, a gift number for identifying a gift at the time of receiving an order at the management site. In the identification information adding step, the gift number generated in the identification information generation step is
It is added to the e-mail sent and received between the user terminal and the trader equipment. As described above, since the e-mails with the gift numbers are mutually transmitted and received, it is possible to appropriately manage the situation from receiving the order of the gift to delivery.

[0019]

DESCRIPTION OF THE PREFERRED EMBODIMENTS An online gift system according to an embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing an example of the configuration of an online gift system applied to the embodiment of the present invention. As shown in the figure, this system includes a management site 1, a source user terminal 2, and a destination user terminal 3.
, A product supplier device 4, a delivery company device 5, and a delivery person terminal 6, each of which is connected via the Internet 9. Then, electronic mails and the like are transmitted and received via the Internet 9. Note that the electronic mail is actually sent to a mail server (for example, a mail server of a contracted provider) that can be used by the sender user and the receiver user. Therefore, it is described as being sent to the source user terminal 2 and the destination user terminal 3.

The management site 1 is a Web site that controls the entire online gift system.
, A user management DB 12, a trader management DB 13, and a mail management DB 14.

The management server 11 comprises, for example, a general-purpose workstation or the like provided with a communication control device, and, via the Internet 9, each user terminal and each trader device (a sender user terminal 2 to a delivery person terminal). And 6) transmitting and receiving predetermined data. Specifically, the management server 11 stores a homepage (We
b) is made public via the Internet 9 and a product purchase form or the like is generated in response to access from the sender user terminal 2. When the necessary data (the code of the gift item and the address, name, and e-mail address of the destination user) are input to the generated product purchase form, the management server 11 identifies the purchased gift item. Automatically assigns a gift number and specifies the corresponding product supplier or delivery company.

The management server 11 sequentially stores e-mails transmitted and received between each user terminal and each trader's equipment in the mail management DB 14 during the period from receiving an order for a gift to delivery. Then, in response to access from the sender user terminal 2 or the like, all e-mails related to the gift are made public.

Note that the management server 11 provides ranking information (based on past order results) so as to help the sender user select a gift, and to enable the product supplier to grasp the best-selling products. For example, the 5 best gifts
0) is published on the homepage. Also, the management server 1
1 publishes, on a homepage, the state of response of a product supplier or a delivery company to troubles or the like that occur from receiving an order to delivery. Further, the management server 11 also publishes evaluations on gifts received from destination users and the like, and evaluations on merchandise suppliers and delivery companies. As a result, the customer (a sender user or the like) can grasp the actual conditions of the product supplier and the delivery company. In addition, in the event of trouble, product suppliers and delivery companies take appropriate measures,
It also promotes product suppliers and delivery companies.

The user management DB (DataBase) 12 stores information for managing users who use the sender user terminal 2 and the like. For example, the user management DB 12 stores information (address, name, mail address, user ID, and the like) about the sender user registered in advance. Further, the user management DB 12 also stores information (address, name, mail address, etc.) regarding the destination user input in the above-mentioned product purchase form.

The supplier management DB 13 stores the goods supplier equipment 4
And information about a product supplier and a delivery company in which the delivery company device 5 is installed. For example, the trader management DB 13
Stores the location, the name of the person in charge, the mail address, the trader code, and the like of each product supplier corresponding to each of the traded products disclosed on the homepage (Web page).
Further, the trader management DB 13 stores the location, the name of the person in charge, the mail address, the trader code, and the like of the delivery trader classified for each predetermined jurisdiction.

The mail management DB 14 stores e-mails transmitted and received by the management server 11 between each user terminal and each trader's device via the Internet 9 during the period from receiving an order for a gift to delivery. Each e-mail is stored in association with the gift number assigned by the management server 11.

The sender's user terminal 2 is, for example, a personal computer that can execute browser software for browsing an arbitrary homepage (Web page) or mail software for transmitting and receiving an arbitrary e-mail. Used by the sender user of the item. Specifically, the sender user terminal 2 is operated by the sender user,
The user accesses the home page of the management site 1 via the Internet 9. Then, the user browses the product image or the product description displayed on the homepage, selects a product to be given a gift, and specifies a payment method such as credit card payment or electronic money payment. That is, the sender user terminal 2
Displays a product purchase form transmitted from the management site 1 at the time of purchase of a gift, inputs a product code, an address, a name, an e-mail address, etc. of a destination user, and transmits the same to the management site 1. The destination user's personal information (address, name, e-mail address, etc.) to be entered in the product purchase form may be copied from an e-mail software address book on the source user terminal 2.

The sender user terminal 2 sends and receives e-mails to and from the merchandise supplier equipment 4 and the delivery trader equipment 5 during the period from receiving an order to delivery. In addition, a gift number assigned by the management site 1 (the management server 11) is added to each e-mail.

The destination user terminal 3 is composed of, for example, a personal computer capable of executing mail software for transmitting and receiving an arbitrary e-mail, and is used by a destination user who is a destination of a gift. That is, the destination user terminal 3
Transmits / receives an e-mail to / from the product supplier device 4 or the delivery company device 5 during the period from receiving an order to delivery. For example, the destination user terminal 3 receives an e-mail (scheduled e-mail) notifying the scheduled delivery date and the like sent from the delivery company device 5, and the scheduled delivery date is an inconvenient day for the destination user. In some cases, an electronic mail including the desired delivery date input by the destination user is returned to the delivery company device 5 or the like. A gift number is similarly added to each e-mail.

The merchandise supplier device 4 manages, for example, normal operations (ordering and shipping, etc.) of the merchandise supplier,
It consists of a general-purpose workstation with a function of sending and receiving e-mail. Specifically, the product supplier device 4
When an e-mail (ordering e-mail) instructing the ordering of a product sent from the management site 1 is received, the shipment of the product is started, and an e-mail (description) including detailed information on the product including the characteristics and usage of the product is provided. A mail) is generated and transmitted to the source user terminal 2, the destination user terminal 3, and the like. A gift number is similarly added to each e-mail.

The delivery company equipment 5 is composed of, for example, a general-purpose workstation or the like having a function of managing the normal business (collection and delivery, etc.) of the delivery company and having a function of transmitting and receiving electronic mail. Specifically, the delivery company equipment 5 is the management site 1
Receives an e-mail (ordering e-mail) instructing the ordering of a product, specifies the delivery zone from the address of the destination user included in the ordering e-mail, and assigns the delivery area based on the vehicle allocation plan in the delivery area. Select an expected date. The delivery company device 5 generates an e-mail (scheduled mail) including schedule information such as the selected scheduled delivery date, and transmits it to the destination user terminal 3 and the like. At that time, when an e-mail including the desired delivery date is returned from the destination user terminal 3, the delivery company device 5 changes the scheduled delivery date according to the desired delivery date. A gift number is similarly added to each e-mail.

The delivery terminal 6 is composed of, for example, a mobile phone having a function of transmitting and receiving an arbitrary e-mail.
It is possessed by the delivery person who delivers the product (gift) to the destination (user of the destination). Specifically, when the delivery person delivers the product to the destination user, the delivery person terminal 6 displays a gift number for confirming the product together with the destination user on a predetermined display unit. After the confirmation, the e-mail (received e-mail) transmitted from the destination user terminal 3 is received.

Hereinafter, the operation of the online gift system according to the embodiment of the present invention will be described with reference to the drawings. First, the operation of the online gift system at the time of receiving an order will be described with reference to FIG. FIG.
FIG. 4 is a process flow diagram for explaining an order receiving process.

First, the sender user terminal 2 accesses the management site 1, selects a gift item, and acquires an automatically numbered gift number (process P1). That is,
The sender user who is the sender of the gift operates the sender user terminal 2 and accesses the home page of the management site 1 via the Internet 9. Then, a commodity to be given a gift is selected from a commodity image or the like displayed on the homepage, and a payment method such as credit card payment or electronic money payment is designated. Then, the sender user terminal 2
The gift number automatically numbered by the management site 1 is received together with the product purchase form.

The source user terminal 2 inputs destination information including the mail address of the destination user as the destination, a message, and the like into the product purchase form (process P).
2). Specifically, the sender user terminal 2 displays a product purchase form as shown in FIG. 3A, and according to the operation of the sender user, the product code, the number, the destination name, address,
Enter your e-mail address and message. Note that the sender user may be able to select a message from a greeting message at the time of the year or a fixed phrase at the time of giving a gift.

When the management site 1 obtains the information entered in the product purchase form, it specifies the product supplier and the delivery company, and obtains each mail address (process P).
3). That is, the management server 11 searches the vendor management DB 13 using the product code or the like of the product purchase form as a key, and specifies the corresponding product supplier. In addition, the management server 11 searches the trader management DB 13 and specifies a delivery trader under the jurisdiction based on the location of the commodity supplier or the like. Then, the management server 11 acquires the mail addresses of the specified commodity supplier and delivery company from the company management DB 13. Further, the management server 11 acquires the mail address of the sender user from the user management DB 12, and acquires the mail address of the destination user from the product purchase form.

The management site 1 generates an e-mail (ordering mail) including the mail address of the user or the like, and transmits the generated ordering mail to the commodity supplier device 4 and the delivery company device 5 (process P4). . In addition, management site 1
Generates an e-mail including a message as shown in FIG. 3 (b) and sends it to the destination user terminal 3 or the like. As a result, the purpose of the gift and the feelings of the sender
It will be transmitted to the destination user.

Upon receiving the order e-mail sent from the management site 1, the merchandise supplier device 4 generates an e-mail (description mail) including detailed information of the merchandise, and transmits the generated e-mail to the sender user terminal 2. And it transmits to the destination user terminal 3 etc. (process P5). That is, the merchandise supplier device 4 sends an explanation e-mail describing the characteristics of the merchandise and the method of use (for example, the production place, the method of cultivating pesticide-free products, the organic fertilizer, etc.), the source user terminal 2 and the destination user terminal 3 etc. Send to. Thus, the sender user can check the content of the selected gift, and the receiver user can know the details of the gift to be given. And it will be a better PR scene for merchandise suppliers. In addition, the commodity supplier device 4 sends an e-mail to the delivery company device 5 that describes precautions for handling during transportation (such as storing at minus 3 degrees or storing at a humidity of 60%). .

Upon receiving the order mail sent from the management site 1, the delivery company device 5 generates an e-mail (scheduled mail) including delivery schedule information, and sends the generated scheduled mail to the destination user terminal 3 and the like. Send to (Process P
6). That is, the delivery company apparatus 5 specifies the delivery area from the address of the destination user included in the ordering mail, and selects the scheduled delivery date to be assigned based on the vehicle allocation plan in the specified delivery area. Then, a scheduled mail including schedule information such as the selected scheduled delivery date is generated and transmitted to the source user terminal 2, the destination user terminal 3, the delivery terminal 6, and the like. This allows the sender to know when the gift will reach the recipient,
The destination user can also know in advance the date on which the gift will be delivered. When the scheduled delivery date of the scheduled mail is a day inconvenient for the destination user, the destination user terminal 3 delivers the e-mail including the desired delivery date entered by the destination user. Reply to the trader equipment 5 etc. Then, the delivery company apparatus 5 changes the scheduled delivery date according to the desired delivery date of the returned e-mail.

Next, the operation of the online gift system at the time of delivery will be described with reference to FIG. FIG.
FIG. 4 is a process flow diagram for explaining a delivery process.

First, a delivery person hands a product (gift item) to a destination user. Upon receipt, the recipient user confirms the gift number, and the recipient user terminal 3 sends an e-mail (reception mail) including the information on the receipt of the product to the delivery company equipment 5 or the like (process P7). .
That is, the delivery clerk presents the delivery clerk terminal 6 displaying the gift number and the like on the display unit as shown in FIG. Then, after confirming the gift number together with the delivery person, the destination user operates the destination user terminal 3 to generate a receipt mail, and the delivery apparatus 5, the commodity supplier apparatus 4, and the sender It is transmitted to the user terminal 2. As a result, the destination user and the delivery person can confirm the gift number to each other, and can prevent erroneous delivery. Also, the sender user can know that the gift has been delivered.

The delivery company apparatus 5 transfers the received receipt mail to the target delivery terminal 6 (process P).
8). Then, the delivery clerk terminal 6 receives the transferred receipt mail, and the delivery operation is completed (process P
9). That is, the delivery staff receives the reception mail as shown in FIG. 5B at the delivery staff terminal 6, and completes the delivery work.

The destination user unpacks the received product, confirms (checks) the product, and then operates the destination user terminal 3 to send a message indicating that the product has been successfully delivered or a thank-you message. (Confirmed e-mail) including the above, and sends it to the sender user terminal 2, the delivery company device 5, the product supplier device 4, and the like (process P10). If there is a defect in the product, the destination user operates the destination user terminal 3 to generate an e-mail including the content of the defect and the like. Trader equipment 5,
And the product supplier equipment 4. In this case, the merchandise supplier or the delivery company immediately takes countermeasures, and an e-mail including the apology and the correspondence information is generated in the merchandise supplier device 4 or the delivery company device 5, and the sender user terminal 2 and the destination user Is returned to the user terminal 3. Thus, when a defect or the like of a product occurs, a quick countermeasure can be taken at the product supplier or the delivery company. In addition, the source user can take the place of the destination user, and take measures.

As described above, in the above-described order receiving process and delivery process, the e-mails with the gift numbers are transmitted and received to and from each other. it can.

In the order receiving process and the delivery process described above, the e-mail transmitted and received between each user terminal and each vendor device (sender user terminal 2 to delivery person terminal 6) All are recorded in the mail management DB 14. At that time, each e-mail is stored in association with the assigned gift number. Therefore, even if the received e-mail is deleted or the like, the sender user or the like operates the sender user terminal 2 or the like to access the management site 1, and from receiving the gift to receiving the gift. The situation up to can be easily grasped.

In the above embodiment, the management site 1 (the management server 11) assigns a gift number, but a password may be generated instead of the gift number. Further, the password specified by the sender user or the like may be used as it is. In this case, the e-mail with the password is transmitted and received between the gift and the delivery of the gift. Then, the e-mail to which the password has been added is transferred to the delivery terminal 6 and the password is displayed on the delivery terminal 6 at the time of delivery.
The legitimacy of the gift can be easily recognized. Also,
Instead of displaying the password on the delivery terminal 6, the destination user enters the password on the delivery terminal 6,
The legitimacy of the gift may be determined by recognizing a match between the input password and the password added to the received e-mail.

[0048]

As described above, according to the present invention,
The legitimacy of the sent gift can be easily recognized. Further, according to the present invention, it is possible to appropriately manage a situation from receiving an order for a gift to delivery.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an example of a configuration of an online gift system according to an embodiment of the present invention.

FIG. 2 is a process flow chart showing an example of an order receiving process according to the embodiment of the present invention.

3A is a schematic diagram illustrating an example of a product purchase form displayed on a sender user terminal, and FIG. 3B is a schematic diagram illustrating an example of an e-mail transmitted to a recipient user terminal or the like; FIG.

FIG. 4 is a process flow chart showing an example of a delivery process according to the embodiment of the present invention.

5A and 5B are schematic diagrams illustrating an example of information transmitted to and displayed on a delivery clerk terminal, wherein FIG. 5A is a diagram illustrating a gift number and FIG. 5B is a diagram illustrating a received mail. is there.

[Explanation of symbols]

 Reference Signs List 1 management site 2 sender user terminal 3 destination user terminal 4 merchandise supplier equipment 5 delivery agent equipment 6 delivery staff terminal 9 Internet 11 management server 12 user management DB 13 vendor management DB 14 mail management DB

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) B65G 61/00 520 B65G 61/00 520

Claims (6)

[Claims] 1. A user terminal used at a destination of a gift, a trader device used at a gift delivery company, and a terminal used by a delivery person connected via a predetermined network. An online gift system that includes a designated management site and delivers a gift to a destination via a delivery person, and sends an e-mail with identification information for identifying the gift to the destination user. The e-mail received by the terminal and the carrier equipment of the delivery company respectively, the e-mail received by the equipment of the delivery company is transferred to the person in charge of the delivery person, and added to the e-mail received by the user terminal and the person in charge terminal An online gift system comprising: recognizing a correspondence between a gift and a destination according to each piece of identification information. 2. A user terminal used individually by a sender or a destination of a gift, and a management site connected to a vendor device used individually by a supplier or delivery company of the gift via a predetermined network, An online gift system that receives an order for purchase of a gift from a sender's user terminal and delivers the gift to the destination via a supplier and a delivery company. Generate identification information, between user terminals and trader equipment, between each user terminal, and
An online gift system, wherein the generated identification information is added to e-mails sent and received between each trader device from order receipt to delivery. 3. The delivery equipment of the delivery company forwards the target e-mail to a staff terminal used by the delivery staff, and the staff terminal receives the electronic mail when the delivery staff delivers the gift to the destination. The online gift system according to claim 2, wherein the identification information included in the electronic mail is displayed. 4. The management site stores an electronic mail transmitted and received between a user terminal and a trader device, between user terminals, and between trader devices in association with identification information. The online gift system according to claim 2 or 3, wherein: 5. A user terminal used at a destination of a gift, a dealer device used at a delivery company of a gift, and a terminal used by a delivery person connected via a predetermined network. Is an order delivery management method for an online gift system that includes a designated management site, wherein an e-mail with identification information for identifying a gift is added to a destination user terminal and a delivery company equipment respectively. A receiving step of receiving; a transfer step of transferring the e-mail received by the delivery company device in the receiving step to a terminal of a delivery person in charge; and an electronic device received by the user terminal in the receiving step. The correspondence between the gift and the destination is determined according to the identification information added to the mail and the electronic mail transferred to the terminal in charge in the transfer step. Order delivery management method characterized by comprising: a recognition step of identify, the. 6. A management terminal connected via a predetermined network to a user terminal used individually by a sender or a destination of a gift, and a trader device used individually by a supplier or a delivery company of the gift. An order delivery management method in an online gift system, comprising: an identification information generation step of generating identification information for identifying a gift at the time of receiving an order; and the identification information generated in the identification information generation step.
An identification information adding step for adding an electronic mail between the user terminal and the trader device, between each user terminal, and between each trader device from the order receipt to the delivery to and from the e-mail transmitted and received, respectively. An order delivery management method characterized by the following.