JP2002245366A - Physical distribution system using communication network - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a physical distribution system which delivers a plurality of commodities to a user's home as one load even in the case of purchasing these commodities in different shops and delivers them at a low charge for delivery as the user likes. SOLUTION: In the physical distribution system, a center device, a delivery shop terminal used in a delivery shop, and a warehouse terminal used in a warehouse are connected through a network, and the center device is provided with a means which receives order information of commodities from the user, a means which specifies the delivery shop in accordance with information related to the user, a means which transmits forwarding request information to the warehouse terminal on the basis of this order information, and a means which transmits delivery request information to the delivery shop terminal of the delivery shop, and the commodities are delivered from the warehouse to the delivery shop on the basis of forwarding request information and are delivered from the delivery shop to the user on the basis of delivery request information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a physical distribution system using a communication network, and more particularly to a physical distribution system for receiving an order for a product over the Internet or a telephone and delivering the product to a user's home.

[0002]

2. Description of the Related Art In recent years, online shopping on the Internet has become widespread in addition to telephone orders for products listed in catalogs. In such a purchasing method, processing related to purchase and processing related to delivery of goods are generally performed separately. For example, a product ordered in the online shop is delivered to the user's home from an actual shop of the online shop operator by a normal home delivery company or the like.

[0003]

As described above, when the processing related to purchase and the processing related to delivery of goods are separate,
The following problems arise.

[0004] First, when a product is purchased at a plurality of stores, the product is packed and delivered in each store, so that the delivery fee is high for the user. Also, since the order is delivered separately for each order, this also increases the delivery fee for the user.

In the prior art, delivery management is usually performed by a distribution company, so that it is necessary to inquire of the distribution company to know the delivery status of the product, which is troublesome for the user.

Further, in the prior art, it is difficult to notify a user of an accurate stock quantity of a product, so that an order may be accepted even when the product is out of stock, and the user may have to wait for a long time for the product. .

[0007] Further, when a normal shipping company is used for delivery, there are problems such as a high delivery fee and a limitation in delivery time.

The present invention has been made in view of the above points. Even if a plurality of merchandise is purchased at a plurality of different stores, the merchandise can be delivered to a user's home as one luggage. An object of the present invention is to provide a logistics system that enables delivery along the line.

[0009]

In order to solve the above-mentioned problems, the present invention can be configured as follows.

The invention according to claim 1 is a logistics system in which a center device, a delivery store terminal used in a delivery store, and a warehouse terminal used in a warehouse are connected via a network. Means for receiving product order information from the user, means for specifying a delivery store from information about the user, means for sending shipping request information to the warehouse terminal based on the order information, and Means for transmitting delivery request information, wherein the shipping request information is information for delivering the product from the warehouse to the delivery store, and the delivery request information transmits the product from the delivery store to the user. It is assumed that the information is for delivery.

According to the present invention, it is possible to combine products for each user in a warehouse, and to carry out inexpensive delivery by utilizing a delivery store such as a delivery store. In addition, by notifying the center device of the delivery status at the warehouse or the delivery store, the user can grasp the delivery status.

[0012] According to a second aspect of the present invention, in the first aspect, the center device determines, based on predetermined information in an order of a certain user, that one order of the certain user and another order are the same. Means for assigning the delivery number, and means for transmitting the delivery number and information on the product corresponding to the delivery number to the warehouse terminal based on the shipping request information.

According to the present invention, for example, by using the predetermined information as the user name and the delivery time, it is possible to collectively deliver the goods to be delivered to the same delivery time by a specific user. .

According to a third aspect of the present invention, in the first aspect, the center device receives means for receiving an order for a product in a plurality of stores from the user; Means for collecting information on the plurality of products based on predetermined information when an order is placed, and transmitting the collected information to the warehouse terminal based on the shipping request information.

According to the present invention, products purchased at a plurality of stores can be packed together in a warehouse, which is convenient for the user and reduces shipping charges.

According to a fourth aspect of the present invention, in the first aspect, the warehouse terminal has means for transmitting a shipping notification to the center device when shipping of the product is completed,
The delivery store terminal has means for transmitting an arrival notification to the center device when a product arrives at the delivery store,
The center device has means for holding the shipping notification and the receiving notification for each user, and notifying the user of the delivery status based on the shipping notification and the receiving notification.

According to the present invention, the center device can manage the delivery status of the product, and can notify the user of the delivery status. The user does not need to contact the shipping company, etc.
The delivery status can be known simply by accessing the center device.

According to a fifth aspect of the present invention, in the first aspect, the warehouse terminal calculates a stock quantity of the product based on the shipment request information and transmits the stock quantity to the center device. And the center device has means for transmitting the stock quantity to the user.

According to the present invention, the user is notified of the stock quantity, and the user can place an order for a product while checking the stock quantity.

According to a sixth aspect of the present invention, in the first aspect, the physical distribution system further includes a merchandise supplier terminal, and the merchandise information is registered in the center device from the merchandise supplier terminal. I do.

According to the present invention, product information can be obtained directly from a product supplier.

According to a seventh aspect of the present invention, in the third aspect, the shop is an online shop on the Internet.

According to the present invention, for example, products from a plurality of stores can be put in the same shopping basket and purchased collectively.

According to an eighth aspect of the present invention, in any one of the first to seventh aspects, the delivery store is a store of a food delivery company.

According to the present invention, it is possible to carry out delivery at low cost, and it is possible to carry out delivery of goods even if it is time for delivery by a delivery company even at midnight.

The invention according to claims 9 to 15 is a center apparatus suitable for use in the distribution system.
The inventions described in 6 to 22 are recording media on which a program for causing a center device to execute a process is recorded. The invention according to claims 23 to 29 is a program for executing processing in a center device.

[0027]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 shows a schematic configuration of a physical distribution system according to an embodiment of the present invention. As shown in FIG. 1, the distribution system of the present invention includes a center device 1 for controlling distribution according to the present invention, a settlement system 2 for performing settlement, a user terminal 3 for purchasing goods using the distribution system, It has a call center 4 for receiving orders by telephone, a warehouse terminal 5 in a warehouse for storing goods from a goods supplier, a goods supplier terminal 6 of a goods supplier, and a delivery shop terminal 7 in a delivery shop for delivering goods. The above-mentioned delivery stores in the present embodiment are stores of a food delivery company such as pizza.

Each device in the physical distribution system is connected to a network 8. The communication network 8 may be the Internet or a network connecting dedicated networks used by each organization. The delivery store terminal 7 is connected to the center device 1 via the delivery store network 9.

As will be described later, the center apparatus 1 has a Web function and the like, and operates, for example, a shopping mall including a plurality of online shops (hereinafter referred to as shops). Further, the above-mentioned commodity supplier is, for example, a maker, a department store, an online shop operating company, or the like.

Next, an outline of processing in the physical distribution system of the present invention will be described with reference to FIG.

The product supplier provides the product information to the user in advance (step 1). The product information is posted on the Web site of the center device. Alternatively, a delivery company that is in charge of delivering products by posting them in a catalog delivers the catalog to the user's home. In addition, each product supplier sends a predetermined number of products to the warehouse, and stores the products in the warehouse (step 2).

Next, the user accesses the Web site in the center device using the user terminal and orders a product (step 3). Alternatively, the user orders the product by calling the call center after seeing the catalog information. Products stored in the warehouse are subjected to inventory management, and the information is notified to the center device, so that the user can place an order while checking the inventory. The user can also specify the delivery time in units of, for example, 60 minutes.

The center device that has received the order transmits information for commodity delivery to the warehouse terminal (step 4). In the warehouse, packing of goods is performed according to the information.
Then, the packed product is delivered to a delivery store located in the delivery area of the product (step 5). Information on which merchandise is to be delivered to which delivery store is notified from the center device. This delivery is performed periodically, for example, once a day.

At the delivery store where the product has been delivered,
The product is delivered to the user's home at a designated time using a means such as a motorcycle (step 6). In the delivery store, the delivery of the product can be performed together with the delivery of the food that the delivery store originally handles. Further, as described above, it is also possible to distribute the catalog together with the home delivery of the product.

After placing an order for a product, the user can know the delivery status of the product (for example, waiting for shipment at a delivery store) by accessing the center device. Alternatively, the center device may notify the user by mail that the product has been delivered.

The user pays a fee by a credit card or cash on delivery and the like, and the settlement is performed (step 7). In addition, settlement between the product supplier and the operator of the distribution system is performed (step 8).

As described above, in the distribution system of the present invention,
Since the merchandise of each store is put together in a warehouse, and the merchandise is packed and delivered according to an order therefrom, merchandise of different stores can be collectively delivered to the user. In addition, since the delivery network of the existing delivery store or the like is used, the delivery cost can be reduced.

FIG. 3 is a diagram showing the configuration of the distribution system of the present invention in detail.

As shown in FIG. 3, the center device 1 mainly has a WWW server 10, a mail server 11, and a business management application server 12. The function of the business management application server 12 may be provided in the WWW server 10. The WWW server 10 displays an order screen (a screen in a shopping mall) to the user and performs processing such as accepting an order from the user. The mail server 11 transmits, for example, a shipping notification mail. The business management application server 12 performs inventory management, order management, customer management, EC store and call center correspondence, various statistics, accounting, reporting, and the like. Further, the center device 1 includes a product DB, an inventory management DB, an ordering / delivery management DB,
It has various databases such as a customer management DB and a purchase history management DB. These databases may be provided and stored in the center device by the database server, or may be held by the business management application server. The processing of the present invention is executed by a program installed in each server. The program can be stored in a recording medium such as a CD-ROM, and the center device of the present invention can be configured by installing the program according to the present invention in a computer using the recording medium. Further, the program can be transferred via a network.

The settlement system 2 is connected to the center device 1. Payment processing such as credit / payment is performed on the payment system 2 by the payment function in the business management application server.

The call center 3 has a terminal 13 for receiving a telephone order, a PBX 14, and a terminal 15 for settlement. When a telephone order is received from the user, the order information is notified to the business application server 12 using the calling ID or the like by the function of the terminal 13. In addition, the payment terminal 15 can perform a payment process on the payment system 2.

In the warehouse, a product code is scanned using a bar code or the like when the product is stored, and the fact that the product has been stored is recorded. In addition, data instructing delivery is transmitted from the center device, and the data is issued as a list. At the time of unloading, a pickup list is issued, and the individual delivery code attached on the warehouse side is read by the terminal. Thus, the completion of the shipment is notified to the center device.

The merchandise supplier can register merchandise information in the center device 1 from the merchandise supplier terminal 6. In addition, the merchandise supplier terminal 6 receives an order for merchandise to be stored in the warehouse in the case of out of stock or the like from the center device 1.

In this embodiment, delivery of goods from the warehouse to each delivery store is performed by a delivery company affiliated distribution company (referred to as an intermediate distribution company). In addition, delivery management is performed independently in the distribution company affiliated distribution company.

At each delivery store connected to the center device 1 by a dedicated network 9 such as a VPN, the delivery code is read when the product is delivered. Thereby, the center device 1 is notified that the product has been delivered to the delivery store. In addition, a delivery schedule list is created, and delivery to each user is performed. When the delivery is completed, the delivery code and, if necessary, the cash-on-delivery instruction code are read.

The system operation center 16
As a result, system operation of the center apparatus 1 and system failure recovery are performed. Further, the logistics system operation secretariat 17 performs EC store management such as content update and DB update, customer management, member management, accounting processing, tax processing, and the like.
In addition, the headquarters 4 of the delivery company is connected to the center apparatus 1, and settlement, tax processing, reporting for accounting, and the like are performed.

Next, FIG. 4 shows a detailed configuration of the center device. As shown in the figure, the center device 1 is a WWW server 1
0, a mail server, a database server 21, and an FTP server are connected via a LAN, and are connected to a network via a router 23. In the configuration example illustrated in FIG. 4, the function of the application server 12 is provided in the WWW server 10. In this configuration, the WWW server 10 receives a view request from a user, activates a business application, and performs order receiving processing and the like. The database server stores various DBs shown in FIG. For example, it stores merchandise data, order data, inventory inquiry data, backyard business data, and the like. The FTP server 22 is used for transmitting and receiving information between a warehouse terminal and a terminal of a delivery store. In addition, the mail server notifies the consumer by e-mail that the order has been received, and receives an e-mail for returned goods and claims.

In the physical distribution system according to the present invention, commodities having the same delivery destination and delivery time are packed together, and even if purchased at different stores, the goods are packed together and delivered. In addition, these products are delivered to the user's home using the delivery store 18. It is also possible to notify the user of the stock quantity. Further, delivery management is performed so that the user can grasp the delivery status. These features will be described in detail below.

(Delivery of Items with the Same Delivery Destination and Delivery Time) In the distribution system of the present invention, a plurality of products ordered by a user by a predetermined closing time are
Those having the same purchaser, delivery destination, and delivery time are bundled and delivered. In the past, for example, orders placed twice on the same day would be delivered separately, so there was a problem that shipping was required twice. However, according to the present invention, a plurality of orders are combined into one, Pays only one postage.

FIG. 5 shows a sequence chart of this process.

When the user transmits a purchase request notification of a certain product to the center device (step 11), the center device stores the same user name, delivery destination, and delivery time as the purchaser in the order information of the purchase history management DB. It is checked whether there is information (step 12). If there is the same information, the information is transmitted to the user terminal, and the user is asked whether to combine them into one (step 13). When the user instructs to combine the products into one by clicking a predetermined button on the screen or the like (step 14), the instruction information is notified to the center device (step 15).

Next, the center device determines a fee (step 16). In the first order, the postage is added to the price of the product, but in step 16, the postage is added in the past order, so the postage is not added, and the user is notified of the price of the newly purchased product. Determined as a fee. However, if the weight of a plurality of commodities combined exceeds a predetermined value due to this order, the postage increases from the previous postage, and the increased postage is added.
When the fee is determined, the user is notified of the payment fee (step 17).

When the user who sees the fee decides to purchase (step 18), he or she inputs necessary information such as a payment method and transmits it to the center device (step 19). The center device that has received the purchase instruction information stores the order number (reception number) of the product ordered this time in the order delivery management DB in association with the same delivery number as the other products to be combined into one. As a result, a plurality of order numbers are associated with one delivery number, and it becomes possible to pack and deliver a plurality of products into one.

(Combined Delivery of Products Purchased in Different Stores) As described above, in the distribution system according to the present invention, even if a user purchases products in different stores, they are packaged together and delivered together. It is also possible. That is, when a user purchases a product at a shopping mall, it is possible to share a shopping cart across different stores. This processing will be described with reference to the sequence chart of FIG.

In the center device, the information of the product to be handled is
B, the merchandise information is centrally managed, and the merchandise information is presented to the user according to the access from the user (step 21). The user terminal notifies the center device of a product purchase request by the user putting the product in a shopping basket on the screen of the terminal (step 22). The center device that has received the purchase request adds the information to the shopping cart DB (step 2).
3). A user ID, an order number in the order, or the like can be used as a key for putting together the shopping of the user in the shopping cart DB. Thereafter, each time the user puts a product in the shopping basket, the above process is repeated.

Thereafter, the center device presents the contents of the shopping cart DB of the user to the user according to an instruction from the user (step 24). When the user who has checked the contents of the shopping basket makes a purchase decision, the fact is notified to the center device (step 25). Upon receiving the information, the center device transmits a shipping request to the warehouse (step 26). In the shipping request, the product name, the number of each product, the delivery destination, and the like are described for each user.

FIG. 7 shows an example of a shopping basket screen displayed on the user's terminal when the merchandise is purchased collectively. FIG.
5 shows an example of a payment method confirmation screen displayed on the user's terminal when merchandise is purchased collectively.

(Delivery Process Using Delivery Store) Next, a delivery process using the delivery store will be described.

As described above, the physical distribution system of the present invention uses the physical distribution network of the delivery store to deliver goods to the user's home. Therefore, it is possible to efficiently perform product delivery. Hereinafter, the method will be described in detail with reference to the sequence chart of FIG.

After ordering a product from the user, the center device specifies a delivery store that can be delivered by a method described later (step 31). Then, a delivery request is transmitted to the delivery store (step 32). Although not shown, the warehouse includes information on the delivery store in the shipping request. The delivery request includes the entry information of the product, and the delivery store checks whether the product has entered the store correctly by comparing the entry information with the product actually delivered from the warehouse (step 33). After confirmation, the confirmation result is transmitted to the center device (step 3).
4). As a result of the confirmation, if there is an incorrect delivery of the product, a response will be taken immediately.

At the delivery store, based on the delivery request,
The product is delivered to the user's home (step 35). When the delivery is completed, a delivery completion notice is transmitted to the center device (step 36).

In the above-mentioned processing, the following method is used, for example, to specify the delivery store that delivers the product to the user's home.

The center device has a postal code DB and an address DB as shown in FIG. 10, and is based on the postal code included in the user's registration information or in the delivery destination information input by the user when purchasing the product. To search the postal code DB,
Identify the delivery store. When the delivery store cannot be specified by the postal code, the address DB is searched using the address of the user, and the delivery store is specified. As described above, since the postal code DB and the address DB are used, it is possible to efficiently specify the delivery store.

(Delivery Management) Next, delivery management will be described.

Conventionally, the delivery management is left to the distribution company, and it is necessary for the user to make an inquiry to the server of the distribution company in order to check the delivery status of the product ordered by the user. That is, in order to confirm the delivery status in the prior art, it is necessary to notify an order reception number to an EC server or the like, to have the corresponding delivery number taught, and to communicate the delivery number to a distribution company.

On the other hand, according to the present invention, the order number issued at the time of purchase is used as the delivery number as it is, and the user can check the delivery status by accessing the same site as the site where the product was ordered. Hereinafter, a process related to delivery and a process of delivery management will be described with reference to FIGS.

FIG. 11 is a sequence chart showing the flow of information related to delivery management.

In response to a user order (step 41), the center device issues a reception number to the user (step 42). Further, the center device transmits a shipping request to the warehouse (step 43), transmits a delivery request to an intermediate distribution company that delivers the product from the warehouse to the delivery store (step 44), and A delivery request is also sent to the corresponding delivery store (step 45).

Thereafter, upon completion of the shipment to the delivery store, the warehouse sends a shipment completion notice to the center device (step 46). When the delivery to the delivery store is completed, the intermediate distribution company transmits a delivery completion notification to the center device (step 47). When the delivery store completes the delivery, it sends a delivery completion notification to the center device (step 48).

The transmission and reception of information between the center device and the warehouse will be described in more detail with reference to FIG.

The center device collects data for each delivery (delivery date, client ID, product number, total number of orders) and delivery slip data (order number, delivery date and time, postal code, address,
(Name, telephone number, order item details) and send it to the warehouse terminal as the above-mentioned shipping request.

The warehouse terminal receives the total data for each delivery and the delivery slip data, and issues a picking instruction (an instruction for subdividing products) and a delivery instruction. And
Picking and packing are performed based on the picking instruction, and when the packing is completed, packing data (packing number, order number / child number, store ID, box size, product description) is transmitted to the center device. Thereafter, a delivery slip is issued, and when the delivery is completed, the delivery data (packing number, delivery date and time) is transmitted to the center device.

The center device that has received the packing data and the delivery data registers the packing data in the order delivery management DB as shown in FIG. 13 as original data for tracking the package. Further, as described later, the stock information is updated based on the delivery data.

As shown in FIG. 13, when there is an inquiry from the user terminal, the center device searches the order delivery management DB based on the packing number and presents the contents to the user (steps 49, 50, 51). . FIG. 14 shows an example of a screen for confirming the delivery status. The delivery status is described in the “current status” column.

Although not shown, the center device receives the data from the delivery management system in the intermediate distribution company, and the center device can grasp the delivery status in the intermediate distribution company and present it to the user. It is.

(Stock Management) Next, stock management will be described.

In the physical distribution system of the present invention, an accurate inventory quantity can be presented to a consumer by receiving inventory data from a warehouse. As a result, the conventional problem that the order is accepted despite the out-of-stock condition is solved. Further, the user can place an order while checking the stock status. Hereinafter, this processing method will be described with reference to the sequence chart of FIG.

From the warehouse, the number of stocks for each product is transmitted to the center device, for example, at the timing of closing once a day (step 61). This can be transmitted as the above-mentioned delivery data. The center device that has received the number of inventory is inventory management D
The number of stocks of each product is registered in B (step 62).

Since the number of stocks is registered in the database, the center device can also display the number of stocks together with the product when displaying the product. In addition, as shown in steps 63 and 64 in FIG. The stock quantity can be displayed for.

When an order for a certain product is made by the user to the center device (step 65), the center device counts the number of orders and calculates the number of stocks by reducing the number of orders from the number of stocks of the products. (Step 6
6), and notify the user (step 67).

The center device transmits a shipping request to the warehouse, for example, at a timing of once a day (step 68). When the shipment is performed from the warehouse, the number of shipments is subtracted from the number of stocks at the warehouse terminal (step 69) to obtain the number of stocks. Thereafter, the processing from step 61 is repeated on a daily basis.

FIG. 16 shows an example of a screen including stock information. For example, when the stock becomes smaller than a predetermined safety stock, "stock is small" is displayed in the stock status column.

The present invention is not limited to the above-described embodiments, but can be variously modified and applied within the scope of the claims.

[0084]

According to the present invention, the merchandise of each store is stored in the warehouse, and the merchandise is delivered using the existing delivery means such as the delivery store according to the order. be able to. In addition, since the delivery can be performed even in the middle of the night as long as the delivery store performs the delivery, it is possible to perform the delivery according to the request of the user.

Further, since a plurality of products purchased from different stores can be packed together in a warehouse, the user can receive the products collectively and the delivery fee is low. Furthermore, even if the products are ordered separately by the closing time, it is possible to collectively deliver the products with the same delivery destination and delivery time, so that the user can receive the products together and reduce the delivery fee. Become.

Further, the stock quantity is grasped in the warehouse and the information is notified to the center device, so that the user can easily grasp the stock quantity. As a result, the conventional problem that the order is accepted despite the out-of-stock condition is solved.

Furthermore, since the center device manages the delivery at the warehouse, the intermediate distribution company, and the delivery store, the user can grasp the delivery status only by accessing the center device.

[0088]

[Brief description of the drawings]

FIG. 1 shows a schematic configuration of a distribution system according to an embodiment of the present invention.

FIG. 2 is a diagram for explaining an outline of processing in the physical distribution system of the present invention.

FIG. 3 is a diagram showing a configuration of a distribution system of the present invention.

FIG. 4 is a diagram showing a system configuration of a center device.

FIG. 5 is a sequence chart of a process of collectively delivering products having the same delivery time and the like.

FIG. 6 is a sequence chart of processing for collectively delivering products purchased in different stores.

FIG. 7 is a diagram illustrating an example of a shopping basket screen displayed on a user terminal when merchandise is purchased collectively.

FIG. 8 is a diagram showing an example of a payment method confirmation screen displayed on a user terminal when merchandise is purchased collectively.

FIG. 9 is a sequence chart of a delivery process using a delivery store.

FIG. 10 is a diagram showing a postal code DB and an address DB.

FIG. 11 is a sequence chart for explaining delivery management.

FIG. 12 is a diagram illustrating processing in the center device and the warehouse, and transmission and reception of information between the center device and the warehouse.

FIG. 13 is a sequence chart showing a process for notifying a user of a delivery status.

FIG. 14 is a diagram showing an example of a screen for confirming a delivery status.

FIG. 15 is a sequence chart of an inventory management process.

FIG. 16 is a diagram illustrating an example of a screen including stock information.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Center apparatus 2 Settlement system 3 User terminal 4 Call center 5 Warehouse terminal 6 Merchandise supplier terminal 7 Delivery store terminal 7 8 Network 9 Delivery store network 10 WWW server 11 Mail server 12 Business management application server 13 Terminal 14 PBX 15 For settlement Terminal 16 System operation center 17 Distribution system operation secretariat 18 Delivery store 21 Database server 22 FTP server 23 Router

Continued on the front page (72) Inventor Kenichi Kajita 6-11-11 Shimbashi, Minato-ku, Tokyo Inside NTT PC Communications Inc. (72) Inventor Suzuki 6-1, Shimbashi, Minato-ku, Tokyo No. 11 Inside NTT PC Communications Inc. (72) Inventor Yasuhisa Ishizaka 6-11-11 Shimbashi, Minato-ku, Tokyo Inside NTT PC Communications Inc. (72) Inventor Takashi Yokota 6-11-11 Shimbashi, Minato-ku, Tokyo Inside NTT PC Communications Inc. (72) Inventor Yukio Ouchi 6-11-11 Shimbashi, Minato-ku, Tokyo NTT Corporation Inside Tipy Sea Communications

Claims (29)

[Claims] 1. A distribution system in which a center device, a delivery store terminal used in a delivery store, and a warehouse terminal used in a warehouse are connected via a network, wherein the center device receives order information of a product from a user. Means for specifying a delivery store from information on the user, means for transmitting shipping request information to the warehouse terminal based on the order information, and means for transmitting delivery request information to the delivery store terminal of the delivery store The shipping request information is information for delivering the product from the warehouse to the delivery store, and the delivery request information is information for delivering the product from the delivery store to the user. A logistics system characterized by the following. 2. The center device according to claim 1, wherein: based on predetermined information in an order of a certain user, means for assigning the same delivery number to one order and another order of the certain user; 2. The distribution system according to claim 1, further comprising: means for transmitting the delivery number and information on a corresponding product to the warehouse terminal. 3. The center device includes: means for receiving an order for a product in a plurality of stores from the user; and when a certain user places an order for a plurality of products in a plurality of stores, information of the plurality of products is received. Based on predetermined information,
2. The distribution system according to claim 1, further comprising means for transmitting the compiled information to the warehouse terminal based on the shipping request information. 4. The warehouse terminal has means for transmitting a shipping notification to the center device when the shipment of the product is completed, and the delivery store terminal, when the product arrives at the delivery store, Means for transmitting an arrival notification to the center device, wherein the center device holds the shipping notification and the receiving notification for each user, and notifies a user of a delivery status based on the shipping notification and the receiving notification. The logistics system according to claim 1, further comprising means for performing. 5. The warehouse terminal has means for calculating a stock quantity of a product based on the shipment request information and transmitting the stock quantity to the center device, wherein the center device sends the stock quantity to a user. The distribution system according to claim 1, further comprising a transmitting unit. 6. The physical distribution system according to claim 1, wherein the physical distribution system further includes a commodity supplier terminal, and the commodity information is registered in the center device from the commodity supplier terminal. 7. The distribution system according to claim 3, wherein the shop is an online shop on the Internet. 8. The distribution system according to claim 1, wherein the delivery store is a store of a food delivery company. 9. A center device in a distribution system in which a center device, a delivery store terminal used in a delivery store, and a warehouse terminal used in a warehouse are connected via a network, and receives order information of a product from a user. Means, a means for specifying a delivery store from information about the user, means for sending shipping request information to the warehouse terminal based on the order information, and means for sending delivery request information to the delivery store terminal of the delivery store. A center device comprising: 10. A means for assigning the same delivery number to one order and another order of a certain user based on predetermined information in an order of a certain user; Means for transmitting information on a product corresponding to the above to the warehouse terminal. 11. A means for receiving an order for a product in a plurality of stores from the user, and when a certain user places an order for a plurality of products in a plurality of stores, the information on the plurality of products is based on predetermined information. Summarized in
10. The center apparatus according to claim 9, further comprising: means for transmitting the compiled information to the warehouse terminal based on the shipping request information. 12. The warehouse terminal transmits a shipping notification to the center device when the shipment of the product is completed, and the delivery store terminal sends a notification when the product arrives at the delivery store.
The center device transmits an arrival notification to the center device, and the center device has means for holding the shipping notification and the receiving notification for each user, and notifying a user of a delivery status based on the shipping notification and the receiving notification. The center device according to claim 9. 13. The warehouse terminal calculates a stock quantity of a product based on the shipping request information, transmits the stock quantity to the center device, the center device notifies the user of the stock quantity. 10. The center apparatus according to claim 9, further comprising means for notifying the user of a number obtained by subtracting the number of items in the order from the stock number when the user places an order. 14. The center apparatus according to claim 11, wherein the shop is an online shop on the Internet. 15. The center device according to claim 9, wherein the delivery store is a store of a food delivery company. 16. A computer used as a center device in a distribution system in which a center device, a delivery store terminal used in a delivery store, and a warehouse terminal used in a warehouse are connected via a network. , A procedure for specifying a delivery store from information about the user, a procedure for sending shipping request information to the warehouse terminal based on the order information, and sending the delivery request information to the delivery store terminal of the delivery store. And a computer-readable recording medium recording a program for executing the steps. 17. A procedure for assigning the same delivery number to one order and another order of a given user based on predetermined information in an order of a given user; And transmitting a product information corresponding to the program to the warehouse terminal. 17. A computer-readable recording medium storing the program according to claim 16. 18. A procedure for receiving an order for a product in a plurality of stores from the user, and, when a certain user places an order for a plurality of products in a plurality of stores, information of the plurality of products is based on predetermined information. Summarized in
Transmitting the compiled information to the warehouse terminal based on the shipping request information.
A computer-readable recording medium recording the program according to 6. 19. The warehouse terminal sends a shipping notification to the center device when the shipment of the product is completed, and the delivery store terminal sends a notification when the product arrives at the delivery store.
Sending a receipt notification to the center device, the program retains the shipping notification and the receiving notification for each user, and notifies the computer of a procedure for notifying a user of a delivery status based on the shipping notification and the receiving notification. A computer-readable recording medium on which the program according to claim 16 to be executed is recorded. 20. The warehouse terminal calculates a stock quantity of a product based on the shipment request information, transmits the stock quantity to the center device, the program notifies the user of the stock quantity, 17. A computer-readable recording recording the program according to claim 16, wherein when an order is received from a user, the computer is caused to execute a procedure of notifying the user of a number obtained by subtracting the number of items in the order from the stock number as the stock number. Medium. 21. A computer-readable recording medium recording the program according to claim 18, wherein the shop is an online shop on the Internet. 22. The delivery shop according to claim 16, wherein the delivery shop is a shop of a food delivery company.
A computer-readable recording medium on which the program according to the item is recorded. 23. A computer used as a center device in a physical distribution system in which a center device, a delivery store terminal used in a delivery store, and a warehouse terminal used in a warehouse are connected via a network. , A procedure for specifying a delivery store from information about the user, a procedure for sending shipping request information to the warehouse terminal based on the order information, and sending the delivery request information to the delivery store terminal of the delivery store. Steps to perform and programs to execute. 24. A procedure for assigning the same delivery number to one order and another order of a certain user based on predetermined information in an order of a certain user; 23. The program according to claim 23, further comprising: transmitting, to the warehouse terminal, information on a product corresponding to the product. 25. A procedure for receiving an order for a product in a plurality of stores from the user, and, when an order for a plurality of products in a plurality of stores is received from a user, the information on the plurality of products is based on predetermined information. Summarized in
Transmitting the compiled information to the warehouse terminal according to the shipping request information.
3. The program according to 3. 26. The warehouse terminal sends a shipping notice to the center device when the shipment of the product is completed, and the delivery store terminal sends a notification when the product arrives at the delivery store.
Sending a receipt notification to the center device, the program retains the shipping notification and the receiving notification for each user, and notifies the computer of a procedure for notifying a user of a delivery status based on the shipping notification and the receiving notification. The program according to claim 23 to be executed. 27. The warehouse terminal calculates a stock quantity of a product based on the shipment request information, transmits the stock quantity to the center device, the program notifies the user of the stock quantity, 24. The program according to claim 23, wherein when the user places an order, the program causes the computer to execute a procedure of notifying the user of the number obtained by subtracting the number of products in the order from the stock number as the stock number. 28. The program according to claim 25, wherein the shop is an online shop on the Internet. 29. The delivery store according to claim 23, wherein the delivery store is a store of a food delivery company.
The program described in section.