JP2002183807A - Method of integrating business system and monitoring system, system thereof, and automatic contract receiving device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an automatic contract receiving system consisting of an automatic contract operating system and a monitoring system for reducing the operating burden of a center management terminal and requiring less installation and operation costs by integrating the operating system with the monitoring system. SOLUTION: An automatic contract receiver 12 has a monitoring system camera 20 and an image control device 25 connected to a control part 19 and a communication control device 24, respectively. The communication control device 24 controls the transmission and receipt of image data, static image data, code data and voice data. A display part 4 of the center management terminal 1 displays both image data and static image data on the same display screen. A communication control device 10 controls the transmission and receipt of image data, static image data, code data and voice data.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic contract receiving apparatus, and more particularly to an automatic contract receiving apparatus for integrating an automatic contract receiving business system and a monitoring system, an integration method thereof, and an automatic contract receiving system including a center management terminal. About.

[0002]

2. Description of the Related Art In financial institutions such as consumer finance,
The company has introduced an automatic contract reception system to reduce personnel costs. In the automatic contract reception system, in addition to the reception terminal that performs the automatic contract reception work, the surveillance camera images the customer and the interior of the room, transmits the video data to the monitor display device of the center, and the operator checks the video. While performing control of the surveillance camera, contract contracts for automatic contract acceptance are implemented.

[0003]

According to the conventional automatic contract receiving system, the operator of the center operates the management terminal for the contract work, checks the video on the monitor and controls the monitor system. It is necessary to operate.
For this reason, there is a problem that the burden on the operator is increased and it takes time for the examination of the customer. In addition, since the business system and the monitoring system are separated, hardware is required independently of each other, which requires installation space and installation costs. In addition, it is necessary to provide separate communication lines for business and monitoring systems,
There is a problem that operation costs are required.

An object of the present invention is to solve the above-mentioned problem by integrating a business system and a monitoring system.

[0005]

SUMMARY OF THE INVENTION The present invention provides a camera for capturing video data, an image input unit for inputting still image data, a unit for inputting code data, a unit for inputting audio data, and an audio data input unit. Means, which is shared by input video data, image data, code data and audio data, and output audio data, creates and transmits a packet for each data type, and outputs the output audio data packet. It features an automatic contract receiving apparatus having a communication control unit for receiving.

Further, according to the present invention, video data captured by a camera and still image data of a document are received, and the video data is stored in a video display area on the same display screen of the display means, and the image data is stored in the image display area. The method is characterized in that the business system to be displayed and the monitoring system are integrated.

Further, the present invention is characterized by an automatic contract receiving system having the above functions and an automatic contract receiving system having a center management terminal.

[0008]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a system configuration diagram of the present embodiment. The system includes an automatic contract accepting machine 12, a center management terminal 1, and a wide area network 29 connecting the two.

The automatic contract accepting machine 12 receives a plurality of cameras 20 for capturing images of the customer and the room, inputs images from the cameras 20, and in accordance with instructions from the center management terminal 1.
A video control device 25 for switching the image data, an image input device 13 for inputting image data such as an application form and a license, a display portion for providing guidance for facilitating customer operations, and a touch panel portion for data input. Operation display unit 14 provided, contract,
It comprises an output device 16 for outputting a card or the like, a microphone 17 for inputting voice of a customer, a speaker 18 for outputting voice from the center management terminal 1, a communication control device 24, a storage unit 15, and a control unit 19. The storage unit 15 stores image data input from the image input device 13, customer information input from the operation display unit 14, data received from the center management terminal 1, and programs executed by the control unit 19. The communication control device 24 sends out the video signal from the video control device 25, the code data, the audio data, and the image data received from the control unit 19 to the center management terminal 1 via the router 23. The voice data received from the center management terminal 1 via the network 29 is sent to the speaker 18, and the code data is stored in the storage unit 15 via the control unit 19. The control unit 19 reads out the program from the storage unit 15 and executes the program to control a mechanism unit connected as illustrated.

The center management terminal 1 has an automatic contract receiving machine 12
A display unit 4 for displaying video data, image data and customer information received from a telephone, a microphone 7 for inputting voice of an operator, a speaker 8 for outputting voice from an automatic contract accepting machine 12, an application form, a license, customer information, etc. Output device 6 for printing out, keyboard 2 and mouse 3 for inputting instructions and data, communication control device 10, storage unit 5, and control unit 9
Consists of The storage unit 5 includes a keyboard 2 and a mouse 3
Instructions and data entered from, and automatic contract receiving machine 1
2 stores the image data, the customer information, and the program executed by the control unit 9 received from the server 2. The communication control device 10 receives video data from the automatic contract accepting machine 12 through the router 11,
The audio data, the image data, and the customer information are received and output to the speaker 8 via the control unit 9 or stored in the storage unit 5. The code data and voice data received from the control unit 9 are transmitted to the automatic contract accepting machine 12 via the router 11. The control unit 9 reads out the program from the storage unit 5 and executes the program to control a mechanism unit connected as illustrated.

FIG. 2 is a diagram showing the types of information exchanged between the center management terminal 1 and the automatic contract accepting machine 12 via the network 29. The automatic machine control command, business data, and monitoring system control command input to the control unit 9 via the keyboard 2 or mouse 3 of the center management terminal 1 are sent to the automatic contract accepting machine 12 via the communication control device 10 and the network 29. The automatic machine control command and business data are sent to the control unit 19 to give instructions and data, and the monitoring system control command instructs the video control device 25 to switch the camera 20. A part of the business data is printed out on the output device 16. The voice data input from the microphone 7 is transmitted to the automatic contract receiving machine 12 via the control unit 9 and the communication control device 10.
Is sent to the speaker 18 via the communication control device 24 and the control unit 19.

Still image data such as an application form and a license entered from the image input device 13 of the automatic contract accepting machine 12 are as follows:
It is sent to the center management terminal 1 via the control unit 19 and the communication control unit 24, displayed on the display screen of the display unit 4 via the communication control unit 10 and the control unit 9, and printed out on the output unit 6. You. The customer information input via the touch panel of the operation display unit 14 is sent to the center management terminal 1 as business data via the control unit 19 and the communication control device 24, and is transmitted via the communication control device 10 and the control unit 9 Display unit 4
Is displayed on the display screen of the printer, and is printed out on the output device 6. The voice data input from the microphone 17 is transmitted to the center management terminal 1 via the control unit 19 and the communication control device 24.
Is sent to the speaker 8 via the communication control device 10 and the control unit 9. The surveillance video data input from the camera 20 is transmitted to the video control device 25 and the communication control device 2.
4 to the center management terminal 1 and the communication control device 1
0 on the display screen of the display unit 4 via the control unit 9.

As described above, audio data such as code data, image data, and video data is transmitted through the line of the network 29. Regarding the data streams of the video data and the audio data, the respective bands are always set. The code data and the image data are transmitted using the remaining band in response to a request from the control unit. The communication control device 10 divides the code data and the voice data received from the control unit 9 into packets, respectively, and transmits the packets to the network 29.
The data is extracted from the packet received from the automatic contract accepting machine 12 and passed to the control unit 9. The communication control unit 24 divides the code data, image data, audio data, and video data received from the video control unit 25 received from the control unit 19 into packets, and transmits the packets to the network 29. Also, the above command and data are extracted from the packet received from the center management terminal 1,
The data is passed to the control unit 19 or the video control device 25 according to the data type.

FIG. 3 is a diagram showing a processing procedure of the automatic contract accepting machine 12 and the center management terminal 1. The images of the customer and the room captured by the camera 20 are stored in the image control device 2.
5, the communication control device 24 and the network 29
Is transmitted to the center management terminal 1 via the
1) The display unit 4 via the communication control device 10 and the control unit 9
Is displayed in a part of the image display area of the display screen (step 32). When the operator instructs an enlarged display of an image via the keyboard 2 or the mouse 3, the control unit 9 enlarges and displays the image on the display unit 4. When the operator instructs switching of the camera 20 via the keyboard 2 or the mouse 3, the control unit 9 transmits a control command to select the camera 20 to the automatic contract accepting machine 12 via the communication control device 10 and the network 29. The video control device 25 switches to the selected camera, and transmits the video to the center management terminal 1. In this way, the transmission of the monitoring system video to the center management terminal device 1 and the display on the display unit 4 are constantly performed at least until the business process shown in FIG. 3 ends.

The voice of the customer input from the microphone 17 is transmitted to the control unit 19, the communication control unit 24, and the network 29.
Transmitted to the center management terminal 1 via the communication control device 1
The sound is output to the speaker 8 via the control unit 9 and the control unit 9 (steps 33 and 34). The voice of the operator input from the microphone 7 is transmitted to the control unit 9 and the communication control device 10.
And transmitted to the automatic contract accepting machine 12 via the network 29, and is outputted to the speaker 18 via the communication control device 24 and the control unit 19 (steps 34 and 3).
3). In this manner, the exchange of the voice data between the automatic contract accepting machine 12 and the center management terminal 1 is performed at least in FIG.
This is always performed until the business process shown in (1) is completed.

When the customer sets a license in the image input device 13 according to the instruction of the operator, the image input device 13 reads the image data into the control unit 19, and after the control unit 19 stores the image data in the storage unit 15, , The center management terminal 1 via the communication control device 24 and the network 29
(Step 35). The center management terminal 1 receives the image data in the storage unit 5 via the communication control device 10 and the control unit 9, displays the image data in a partial image display area of the display screen of the display unit 4, and Print out (step 36). Similarly, when the customer sets an insurance card in the image input device 13, the image input device 13 reads the image data into the control unit 19, transmits the image data via the storage unit 15, and transmits the image data to the center management terminal 1 (step 37). After receiving the image data in the storage unit 5, the center management terminal 1 displays the image data in the image display area of the display screen of the display unit 4 and prints out the output device 6 (step 3).
8). Similarly, the application form entered by the customer is also input as image data, transmitted from the automatic contract accepting machine 12 to the center management terminal 1, and displayed and printed by the center management terminal 1.

The customer inputs customer information other than the information entered in the application form to the control unit 19 through the touch panel unit of the operation display unit 14 in accordance with the instruction of the operator, and the control unit 19 stores the input data in the storage unit 15. Then, the data is transmitted to the center management terminal 1 via the communication control device 24 and the network 29 (step 39). The center management terminal 1 receives the customer information in the storage unit 5 via the communication control device 10 and the control unit 9, displays the customer information in a part of the customer information display area of the display screen of the display unit 4, and Is printed out (step 40).

The operator of the center management terminal 1 examines the customer's application form, license, insurance card and customer information displayed on the display unit 4 and printed out from the output device 6, and operates the keyboard 2 and the mouse 3 together. The necessary input information is input via the storage unit, stored in the storage unit 5, and displayed on the display unit 4 (step 41). While the customer is inputting customer information via the touch panel unit of the operation display unit 14, the operator of the center management terminal 1 performs an examination based on the already displayed and printed application form, license and insurance card. You can proceed. That is, since the customer information input and the examination can be performed in parallel, the waiting time of the customer for the examination is reduced.

When the examination by the center management terminal 1 is completed,
The operator inputs the examination result via the keyboard 2 and the mouse 3 and stores it in the storage unit 5 via the control unit 9 and then transmits the result to the automatic contract accepting machine 12 via the communication control device 10 and the network 29 (step). 42). The automatic contract accepting machine 12 receives the examination result in the storage unit 15 via the communication control device 24 and the control unit 19 (Step 4).
3) Display on the operation display unit 14. The result of the examination is either contract establishment or non-consolidation. If the contract is concluded, contract conditions (lending limit, interest rate, repayment period, etc.) are accompanied.

When the contract is concluded, the customer inputs confirmation of the contract condition, transmits the contract condition to the center management terminal 1 and displays the contract condition. An instruction is input and transmitted to the automatic contract accepting machine 12 (step 44). The automatic contract accepting machine 12 receives this instruction and prints out the contract on the output device 16 (step 45). Similarly, the operator of the center management terminal 1 inputs a card issuance instruction and transmits it to the automatic contract accepting machine 12 (step 46). The automatic contract accepting machine 12 receives this instruction and outputs the card on the output device 16 (step 47).

[0022]

As described above, according to the present invention, since the automatic contract receiving service system and the monitoring system are integrated, the operator of the center can check image data and business data on the same display device and monitor the data. You can also check the video, input business-related instructions and data via the same input device, operate the monitoring video, reduce the load on the operator, and shorten the time for customer screening. it can. In addition, since the business system and the monitoring system are integrated, the cost of introducing hardware and the cost of installation space can be reduced. In addition, communication lines can be integrated, and communication costs can be reduced.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a system according to an embodiment.

FIG. 2 is a diagram showing types of information transmitted between a center management terminal 1 and an automatic contract accepting machine 12 according to the embodiment.

FIG. 3 is a diagram showing a processing procedure of the automatic contract accepting machine 12 and the center management terminal 1 of the embodiment.

[Description of References] 1: Center management terminal, 4: Display unit, 7: Microphone, 8: Speaker, 10: Communication control device, 12: Automatic contract accepting machine,
13: Image input device, 14: Operation display unit, 17: Microphone, 18: Speaker, 20: Camera, 24: Communication control device, 25: Video control device

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Jun Naganuma 890 Kashimada, Saiwai-ku, Kawasaki-shi, Kanagawa F-term in the Distribution Systems Division, Hitachi, Ltd. 3E040 BA18 BA20 CA02 CA12 CA14 CB04 DA02 5C054 AA02 CC05 CD07 DA01 DA09 EA03 FA09 FE12 FE28 FF07 HA14 HA18

Claims (5)

[Claims] A camera that captures video data, an image input unit that inputs still image data, a unit that inputs code data, a unit that inputs audio data, a unit that outputs audio data, Video data, image data,
An automatic contract which is shared by code data and voice data and voice data to be output, and has a communication control unit which creates and transmits a packet for each data type and receives a packet of the output voice data; Reception device. 2. A video data input means of a monitoring system, a means for switching the video data according to a command, a still image data input means, a code data input means, a code data output means, a voice data input means, and a voice data of a business system An automatic contract accepting apparatus comprising: an output unit; and a communication control unit that is shared by the data of the data type, creates and transmits the data packet, and receives the data packet. 3. Receiving video data captured by a camera and still image data of a document, and displaying the video data in a video display area on the same display screen of the display means, and displaying the image data in an image display area. A method for integrating business and monitoring systems, characterized by the following characteristics. 4. An automatic contract accepting system in which an automatic contract accepting device and a center management terminal are connected via a network, wherein the automatic contract accepting device includes a camera for capturing video data and an image for inputting still image data. An input unit,
Means for inputting code data, means for inputting audio data, means for outputting audio data, shared by input video data, image data, code data and audio data, and output code data and audio data A communication control unit for creating a packet for each data type, transmitting the packet to the network, and receiving a packet of output audio data from the network, wherein the center management terminal displays an image on the same display screen. A display unit for displaying the video data in an area and displaying the image data in an image display area; a unit for inputting code data; a unit for inputting audio data; and a unit for outputting audio data. Shared by code data and audio data, output video data, image data, code data and audio data And a communication control unit for generating a packet for each data type, transmitting the packet to the network, and receiving a packet for each data type from the network. 5. A stream of input audio data and a stream of output audio data are transmitted by a constantly set audio data band, a stream of input video data is transmitted by a constantly set video data band, and code data and a still image are transmitted. A method of integrating a business system and a monitoring system, wherein data is transmitted according to a request in the remaining band of the audio data and the video data.