JP2002163478A - Home delivery service system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To present a store from which home delivery to a delivery-desired place is possible. SOLUTION: A member database 14 stores member information on customers 20 or home delivery service dealers 50, a home delivery service database 13 stores the home delivery ordering site of the home delivery service dealers, and a map information database 15 stores map information. In response to access through the Internet 30 from the customer, a WWW server 11 reads information in the home delivery ordering site and registers it in the member database. In response to an order for delivering from a member with a delivery- desired place, the server 11 retrieves the store from which home delivery is possible by using the database 15 and presents it to a portable telephone set 21. In this case, GPS can be used. In the case of calling for ordering home delivery from the member, a speech recognition server 12 announces ordering input with speech to the member by data in a speech database and informs the server 11 of the defined ordering contents.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a home delivery service system for delivering goods to a customer in response to a home delivery order from the customer.

[0002]

2. Description of the Related Art Conventionally, a delivery service such as pizza, sushi and the like, and products such as cleaning, fresh flowers, hire, rice and the like are delivered to the customer's request in response to the customer's request. In such a case, the customer is usually requested to use a telephone directory or a handbill by profession (hereinafter referred to as “delivery service provider”).
Call) to request. In this case, the customer has to turn over a heavy and thick telephone directory or circumvent miscellaneous "handbills", which is bothersome. Besides, you have to make a phone call.

[0003] In recent years, with the spread of the Internet, a search on a personal computer to search for a home delivery service provider has been increasing. In this case, the customer
First, a home delivery service provider is searched, and it is checked whether or not the deliverable area covers the desired delivery area. Then, the service contents are checked, and if the needs are met, the home delivery service provider is ordered to deliver home. In this way, the customer is relieved of the hassle described above.

[0004]

However, in the above-described home delivery service using the Internet, it is necessary for the customer to visually check whether the deliverable area of the home delivery service provider covers his or her desired delivery area. There is a problem.

In recent years, with the spread of mobile phones, there are many cases where home delivery is ordered from the mobile phone via the Internet. In this case, menus displayed on the screen of the mobile phone are hierarchical. There is also a problem that it takes a long time to search.

Accordingly, a first object of the present invention is to provide a home delivery service system capable of searching for a home delivery service provider using a desired delivery area as a key.

A second object of the present invention is to provide a home delivery service system capable of promptly ordering home delivery from a mobile phone.

[0008]

In a home delivery service system according to the present invention, when a customer designates a delivery location and places an order for home delivery, a WWW server searches a database for a store that can deliver to the location from a database and establishes a communication network. It is characterized in that it is presented to the member's terminal via the terminal.

[0009] More specifically, the home delivery service system of the present invention is a home delivery service system in which a home delivery service company delivers goods to the customer in response to a home delivery order from the customer. A home delivery service database (13 in FIG. 1) for storing various information, a member database (14 in FIG. 1) for storing member information of customers or home delivery service providers, and a map database (14 in FIG. 1) for storing map information. 15) of FIG. 1 and a communication network from a customer connected to each database (30 of FIG. 1)
In response to access via, read and return the information in the home delivery service database, register as a member in the member database, specify the delivery location from the member, and receive the home delivery order, the store that can deliver to that location Is retrieved from the database and the member's terminal (2 in FIG.
1) and a WWW server (11 in FIG. 1) for presentation.

[0010] A voice database for storing guidance for guiding members to input an order by voice.
(16 in FIG. 1), connected to the WWW server and the voice database, when a member receives a telephone call for a home delivery order, announces the order input to the member by voice based on the data in the voice database, and confirms the determined order details. May be added to the speech recognition server (12 in FIG. 1) for notifying the WWW server of.

The delivery place can be specified by, for example, manually inputting address information including voice and postal code from a mobile phone or
This can be done by using PS.

In the present invention, first, the member information of the customer or the home delivery service company is stored in the member database, the home delivery order site of the home delivery service company that has been contracted or registered as a member is stored in the home delivery service database, and the member is voiced. The guidance to guide the order input is stored in the voice database, and the map information is stored in the map database.
Then, in response to access from the customer via the communication network, the information of the home delivery order site is read and returned. When a member receives a home delivery order designating a delivery location, a store that can deliver is read from the map database and presented to the member. Further, an order input may be announced to the member by voice based on the data in the voice database, and the contents of the order may be heard. The determined order contents are notified to the WWW server.

As described above, according to the present invention, a home delivery service provider can be searched using a desired delivery area as a key, so that a home delivery service desired by a customer can be efficiently provided.

Further, if a voice recognition server or GPS is used, a home delivery order can be quickly made even from a portable terminal such as a portable telephone.

[0015]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The home delivery service system of the present invention provides a home delivery service when a customer designates a delivery location and places an order for home delivery.
The WW server retrieves a store that can be delivered to the place from a database and presents the store to a member terminal via a communication network.

[0016]

Next, embodiments of the present invention will be described with reference to the drawings.

Referring to FIG. 1 showing an embodiment of the present invention, a home delivery service system 10 includes a mobile phone 21 of a customer 20 and a home delivery server 51 of a home delivery service provider 50.
A WWW server 11 that can be connected to the mobile phone 21 via the Internet 30, a voice recognition server 12 that can be connected to the mobile phone 21 of the customer 20 via a voice network 40 such as a telephone line,
Delivery service database 13, member database 14, and map database 1 connected to server 11
5 and a speech database 16 connected to the speech recognition server 12. A LAN (Local Area Network) 17 between the WWW server 11 and the speech recognition server 12
Connected by Such home delivery service system 1
0 can be provided, for example, in a data center of an ISP (Internet Service Provider).

A home delivery service provider 50 delivers food and drink such as pizza and sushi, and products such as cleaning, fresh flowers, hire and rice to the customer's request in response to the customer's request. Is a company that provides The customer 20 is a public user who wants to receive such a home delivery service. Accordingly, there are, of course, a large number of customers 20 and home delivery service providers 50, but in order to avoid complication of the drawings and still be sufficient to explain the invention, only one of each is shown in the drawings. I have.

In order to receive this home delivery service, the customer 20 needs to register as a member in the member database 14 in order to avoid mischief. The member database 14 stores user information (name, address, telephone number, e-mail address, etc.) necessary for member registration and a member ID. Further, the map database 15 includes map information and a voice database 16.
Stores guidance for guiding the customer 20 to input an order by voice. The home delivery service database 13 stores various information required for home delivery, as shown in FIG.
The contents of the home delivery service database 13 can be read out and displayed on the screen. .

Referring to FIG. 2, various information necessary for home delivery is shown in a tree structure. The first layer is composed of “member registration”, “store selection”, and “product selection”. The customer displays this tree structure diagram on the mobile phone 21 on the screen,
If "member registration" is clicked, the screen is switched to a member registration screen as illustrated in FIG. Similarly, if "select store" is clicked, the screen is switched to a screen for selecting a store as illustrated in FIG. 7, and if "select product" is clicked, the screen is switched to a screen (not shown) for selecting a product.

The second layer is composed of "voice input", "menu input" and "content confirmation" for "store selection" and "product selection", respectively. When "voice input" is clicked, the customer 20 can select a store or a product by voice from the mobile phone 21 by calling the voice recognition server 12. When "menu input" is clicked, the customer 20 can select a store or a product on the screen displayed on the mobile phone 21. When the "content confirmation" is clicked, a screen for the customer 20 to confirm the contents of the store or the product selected by voice or menu is displayed on the screen of the mobile phone 21.

Under "menu selection" under "store selection", the third layer is "by company", "by service" and "by region", and the "by region" is a fourth layer by "manual". "And" Map + GPS "are shown. However, it is not necessary to sequentially click from the second layer to the third and fourth layers. For example, it is effective to directly click “map + GPS” from “menu input” on the second layer.
The third layer in the case of “product selection” is not directly related to the present invention, and is therefore omitted.

In the third layer, “by company” is a search using a home delivery service company as a key, “by service” is a search using a home delivery service industry as a key, and “by region” is a search using a region as a key. Respectively. However, these need not be clicked alone, and a composite key search combining two or more of the traders, services and regions is also possible. For example, a search for wanting to eat a pizza in XX town, or wanting to eat a pizza in a △△ store.

When "manual" is clicked on the fourth layer, a screen for the customer 20 to manually input his / her own location is displayed on the mobile phone 21. In this case, the customer 20 inputs information on the current location including the postal code. On the other hand, if "map + GPS" is clicked, customer 2
When 0 points and inputs your location, GPS (Gl
obal Positioning System (Global Positioning System) is a mobile phone with a map screen that allows you to know the exact position
1 is displayed. These pieces of map information are read from the map database 15.

Here, there are two types of business forms using the home delivery service system. One is
In this embodiment, the home delivery service company 50 becomes a business entity and recruits and registers members for the customers 20 for each home delivery service company 50. In this embodiment, the provider or the like provides the home delivery service system 10 to the home delivery service provider 50 who has contracted, and collects a system usage fee from the home delivery service provider 50. The other one is that a provider of the home delivery service system 10 such as a provider becomes a business entity,
In this form, members are recruited and registered for the customer 20 and the home delivery service provider 50, respectively. In this embodiment, the provider or the like collects a certain percentage of the order from the customer 20 from the home delivery service provider 50 as a commission.

The mobile phone 21 needs to have a function (i-mode, ez-web, j-sky, etc.) that can be connected to the Internet. The customer 20 can operate the mobile phone 21 to access a desired home delivery order site via the Internet 30 and transmit user information necessary for membership registration.
In addition, home delivery can be ordered by menu input or voice input. Home delivery order by menu entry is WW
Stores and merchandise selected from the menu on the order screen sent from the W server 11 are transmitted to the WWW server 11 via the Internet 30, and the WWW server 11
Is processed.

On the other hand, in order to order home delivery by voice, the mobile phone 21 connects from the Internet 30 to the voice network by one user kick of selecting a store and a product from a menu on the order screen sent from the WWW server 11. It switches seamlessly to 40 connections. As a result, the customer 20 can make a call with the home delivery service system 10 via the voice network 40. Therefore, it is necessary that the mobile phone 21 has a function of displaying at least an order screen, an order confirmation screen, and an order acceptance number, and enabling data input and customer 20 input on these screens.

When the customer 20 accesses the home delivery order site from the mobile phone 21, the WWW server 11 reads the information on the home delivery order site and returns it to the mobile phone 21 via the Internet 30. When the customer 20 transmits user information for member registration from the mobile phone 21, the telephone number and user information recognized by the calling number notification are registered in the member database 14 and the mobile phone 2
1 is notified of the member ID.

Further, when an order for home delivery of goods is received from the customer 20, the WWW server 11 sends the home delivery service database 1
3 and the order screen read from the map database 15 are transmitted to the mobile phone 21. Then, when an order accompanied by the member ID is received, a telephone number registered in advance corresponding to the member ID is read from the member database 14, and if the order is for home delivery by menu input, the order is directly sent from the mobile phone 21. In the case of an order for home delivery by voice input, the read telephone number is notified to the notification voice recognition server 12. Further, the received order contents and the total amount of the order are displayed on the Internet screen, and the customer 20 is requested to confirm the order contents. The contents of the order of the product are stored in the voice recognition server 1 when the home delivery is ordered by voice input.
2 will be notified.

When the order is confirmed, the WWW server 11 stores the contents of the order and stores the order acceptance number in the mobile phone 2.
1 is displayed on the Internet screen. Further, the order details are automatically transmitted to the home delivery server 51 via the Internet 30.

Since the voice recognition server 12 is notified of the telephone number of the customer 20 from the WWW server 11 when ordering the delivery of goods by voice from the customer 20, the telephone is automatically made from the mobile phone 21 of the customer 20. Function (PHON-
When a call is received by the (TO function), the telephone number is recognized by the notification of the calling number, and the telephone number is matched with the previously notified telephone number. As a result, if they match, an order input is announced to the customer 20 by voice. Keywords for that purpose are stored in the voice database 16. The customer 20 may order the store and the product according to the voice guidance. In this case, the voice guidance asks a detailed question about the product. For example, when ordering pizza, topping,
Requests such as sweet and spicy that match the tastes of the customer can be made, and it is possible to widely respond to the needs of the customer.

Next, a processing procedure according to the present embodiment will be described with reference to FIGS. Here, the above-mentioned 2
The following description assumes the first of the three business forms.

The general flow of the processing is as shown in FIG. That is, the customer 20 who intends to receive the home delivery service first registers as a member in the home delivery service system 10, and then places an order for home delivery. An order for home delivery is made by operating the mobile phone 21 and selecting a store (branch) and a product by voice input or menu input. The contents of the order are the selected home delivery service company 50
Delivered to When the ordered product is delivered from the selected home delivery service company 50 to the customer 20, the customer 2
No. 0 presents the screen of the mobile phone 21 on which the order number assigned by the home delivery service system 10 is displayed to the home delivery person, receives the product, and pays. In the above description, the selection of the store is performed prior to the selection of the product, but the order may be changed.

Next, the delivery of the pizza will be described as a typical example of the home delivery, and the processing of the home delivery service system will be specifically described. In this example, pizza is selected by "by service" in FIG.

FIG. 4 shows a system image when pizza delivery is performed by voice input, and FIG. 5 shows a processing flow thereof. 4 correspond to the case of actually ordering pizza, and should be referred to here only as an image diagram for simplifying FIG. 1 to facilitate understanding. In FIG. 4, the mobile phone 2
1 through a mobile phone packet network 31, a packet server 32 and the Internet 30, and a WWW server 11
A route connected to the pizza store 54 and a route connected from the mobile phone 21 to the voice recognition server 12 via the mobile phone network 41 are shown.

The processing when the customer 20 attempts to order pizza home delivery will be described with reference to FIG. First, the customer operates the mobile phone 21 to search for Internet information, and the WWW server 11 searches the home delivery service database 13.
, And on the home delivery site screen transmitted to the mobile phone 21, [(1) in FIG. 5], click “member registration”, and transmit user information to the home delivery service system 10 [(2) in FIG. ]. The WWW server 11 registers the member of the customer 20 in the member database 14 based on the received user information [(3) in FIG.
Is notified of the member ID [(4) in FIG. 5].

FIG. 6 shows Ichiro Yamada (hereinafter referred to as "Yamada").
Customer 20 registers as a member for pizza delivery. When the mobile phone 21 receives an indication of “register as a member” on a home delivery ordering site called “pizza delivery” of a specific pizza store received and displayed on the screen by packet communication, the name, address, postal code, telephone number (090) -111-111
The screen switches to a screen for entering user information such as 1). When Mr. Yamada finishes inputting these user information and clicks the “OK” button, the member ID and password are displayed. If the user clicks the “Confirm” button, the member registration ends. By registering as a member, it is necessary for the person who orders home delivery to enter the member ID and password, so that mischief can be prevented, and the entry or input of the address and the like when the member orders home delivery can be exempted or simplified. Become like

When Mr. Yamada, who has become a member, places an order for home delivery of pizza, he accesses the home delivery order site from the mobile phone 21 using the member ID [(5) in FIG. 5]. The home delivery order site refers to “menu input” or “voice input” shown in FIG. At this time, a password is naturally used. FIG. 7 shows a flow of store selection in this case.
As shown in FIG. 7, the home delivery order can be made by either voice input or menu input. The case of voice input will be described first. This is shown in FIG.
Select home delivery pizza order from carrier's official menu. "

When voice input is selected on the pizza delivery site screen of FIG. 7, the WWW server 11 sends a telephone number “090-111-111” corresponding to the member ID from the member database 14.
1 ”[(6) in FIG. 5], and the speech recognition server 1
2 is notified [(7) in FIG. 5]. Mobile phone 21 is PHO
A call is made to the speech recognition server 12 seamlessly by the N-TO function [(8) in FIG. 5 (FIG. 4)]. The voice recognition server 12 recognizes the telephone number based on the notification of the calling number at this time, and first notifies the telephone number from the WWW server 11 ((7) in FIG. 5).
Matching is performed with the telephone number “090-111-1111” that has been entered [(9) in FIG. 5]. As a result, if the telephone number notified by the calling number notification is “090-111-1111”, the voice recognition server 12 guides the order to Mr. Yamada based on the voice guidance stored in the voice database 16, and FIG. As shown on the right side of FIG. 5, the address of Mr. Yamada is heard through voice communication, and the store that can deliver home is conveyed in response to the address [(10) in FIG. 5]. For the store that can deliver the home page, the voice server 12 performs a store search using the address of Mr. Yamada as a key.
And the WWW server 11 retrieves the home delivery service database 13 and the map database 15 and obtains them. In the voice communication, the question "Is the delivery address different from the registered member address?" Corresponds to an order for home delivery from outside the home.

When Mr. Yamada selects "Tsurumi Store" by voice [(11) in FIG. 5 (FIG. 4)], the voice recognition server 12 disconnects the call [(12) in FIG. The WWW server 11 is notified [(13) in FIG. 5 (of FIG. 4)]. W
The WW server 11 transmits a “content confirmation” screen to the mobile phone 21 and requests confirmation of the order contents by Mr. Yamada [FIG.
(14)]. Mr. Yamada's pizza delivery screen for store selection
Clicking the "Confirm" button on the (shown in Fig. 7) displays the store name as shown in the lower left of Fig. 7,
If this is correct, a designation to that effect switches the pizza delivery site screen to a product order screen (not shown).

Although a detailed description of the procedure for selecting a product is omitted, the procedure is the same as that for selecting a store [-(19) in FIG. 5].

When Mr. Yamada instructs the order confirmation [(20) in FIG. 5], the WWW server 11 registers the contents of the order in the order database 15 [(21) in FIG. 5 (FIG. 4)] and the mobile phone. The order number (0123456) is transmitted to 21 [FIG. 5 (22) in FIG. 4], and the order information is transmitted to the pizza shop 52 [FIG. 5 (23) (FIG. 4)]. Finally, when the ordered pizza is delivered [(24) in FIG. 5], Mr. Yamada presents the screen of the mobile phone 21 on which the order number (0123456) is displayed as shown in FIG. receive. Thereby, it can be confirmed that the person who receives the pizza is Mr. Yamada.

An order for home delivery literally requests delivery of goods to the home, and in that case, confirmation of the orderer is relatively easy. However, in this case, it is assumed that home delivery is understood in a broader sense, and that home delivery is ordered outside a home, for example, at a park or the like, and a product is received.
In such a case, the confirmation of the orderer may be hindered due to being outside the house. However, as described above, this obstacle can be eliminated by presenting the screen of the mobile phone 21 on which the order number is displayed and receiving the pizza.

Next, the case where "menu input" is clicked on the store selection screen of FIG. 7 will be described. In this case, as shown in the figure, there are two types, “manual” and “map + GPS”. On the left side of FIG. 7, a screen in the case of the “manual” method is shown. Mr. Yamada is an example of manually inputting the postal code "220-0001" and the address of the home.

On the other hand, the “map + GPS” method is a method that can make use of the features of the mobile phone 21. That is, Mr. Yamada is convenient when he carries the mobile phone 21 to various places, for example, his office, acquaintance's house, park, etc., and orders pizza delivery from there. Mr. Yamada clicks “Map + GPS” on the screen of the mobile phone 21. Then, the WWW server 11 reads the map from the map database 15 and displays the map on the screen of the mobile phone 21. Mr. Yamada points on the map screen where the pizza is to be delivered. The pointed location information is converted into an accurate address by GPS and transmitted to the home delivery server 51 by the WWW server 11. In this way, the home delivery service company 50 can know the delivery destination of the pizza ordered by Mr. Yamada.

In the embodiment described above, when ordering a home delivery from a mobile phone via the Internet, it is possible to obtain an effect that it is not necessary to follow a hierarchically arranged menu as in the related art. it can.

Although a mobile phone is used in the above embodiment, a PDA (Personal Digitized) may be used instead of a mobile phone if the mobile phone has the same function as the above-mentioned mobile phone.
al Assistants (portable information terminals) may be used.

Also, if a terminal such as a personal computer that can connect to the Internet and a terminal that can talk, such as a conventional stationary telephone, can be replaced with a mobile phone, and if there is no order for home delivery by voice, A terminal such as a personal computer that can connect to the Internet is sufficient. However, in this case, the above-described home delivery outside the home causes a problem. Further, in the future, the use of voice communication technology (Voice of IP) via the Internet will enable the same function to be realized by a terminal such as a personal computer that can be connected to the Internet.

A program for performing the home delivery service described above is recorded on a computer-readable recording medium such as a semiconductor memory, a floppy (registered trademark) disk, or a CD-ROM, and is read and executed by the computer. Anyway. The program controls the computer to perform the same processing as that shown in FIG.

[0050]

As described above, according to the present invention, since a home delivery service provider can be searched using a desired delivery area as a key, a home delivery service desired by a customer can be efficiently provided. The effect of can be obtained.

Further, if the voice recognition server or the GPS is used, a second effect that a home delivery order can be quickly made even from a portable terminal such as a portable telephone can be obtained.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing an embodiment of the present invention.

FIG. 2 is a diagram showing an outline of contents of a home delivery service database according to the present invention.

FIG. 3 is a flowchart showing a processing outline of the present invention.

FIG. 4 is a configuration diagram when the embodiment of FIG. 1 is applied to home delivery of pizza;

FIG. 5 is a flowchart of a process in the embodiment shown in FIG. 4;

FIG. 6 is a flowchart at the time of member registration in the processing shown in FIG. 5;

FIG. 7 is a flowchart when a store is selected in the processing shown in FIG. 5;

FIG. 8 is a diagram showing an order result screen presented to a delivery person when receiving a product delivered in the processing shown in FIG. 5;

[Explanation of symbols]

 Reference Signs List 10 home delivery service system 11 WWW server 12 voice recognition server 13 home delivery service database 14 member database 15 order database 16 voice database 17 LAN 20 customer 21 mobile phone 30 internet 31 mobile phone packet network 32 packet server 40 voice network 41 mobile phone telephone network 50 Home delivery service company 51 Home delivery server 52 Pizza shop

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/60 336 G06F 17/60 336 506 506 (72) Inventor Rika Uemura 5-chome, Shiba 5-chome, Minato-ku, Tokyo No. 1 Inside NEC Corporation (72) Inventor Mutsumi Kumai 5-7-1 Shiba, Minato-ku, Tokyo F-term inside NEC Corporation 5B049 AA06 BB33 CC05 DD03 EE05 FF04 GG06

Claims (8)

[Claims] When a customer designates a delivery place and places an order for home delivery, a WWW server searches a database for a store that can deliver to the place from a database and presents the store to a terminal of the member via a communication network. And home delivery service system. 2. A home delivery service system in which a home delivery service company delivers goods to a customer in response to a home delivery order from a customer, the home delivery service database storing various information required for home delivery. A member database for storing member information of the customer or the home delivery service provider; a map database for storing map information; and a database connected to each of the databases for access from the customer via a communication network. In response, the information in the home delivery service database is read out and returned, the member is registered in the member database, and a delivery location is specified by the member, and when a home delivery order is received, a store capable of delivering to the location is searched from the database. And a WWW server for presenting to the member's terminal via a communication network. Home delivery service system and butterflies. 3. A voice database for storing guidance for guiding an order entry to the member by voice, and connected to the WWW server and the voice database, and a call for a home delivery order is received from the member. And announce the order input to the member by voice based on the data in the voice database, and confirm the determined order contents to the WWW.
The home delivery service system according to claim 2, further comprising a voice recognition server for notifying the server. 4. The home delivery service system according to claim 1, wherein the designation of the delivery place is performed by voice, manual input of address information including a zip code, or use of GPS. . 5. The WWW server according to claim 2, wherein when the customer accesses a home delivery order site, an order screen is read from the home delivery service database and the map database. When the customer sends the user information for member registration, the telephone number and the user information are registered in the member database and the member ID is notified. When there is an order for home delivery, an order screen is sent, and when an order with a member ID is received, the member I
D reads out the telephone number registered in advance corresponding to D from the member database and requests collation with the outgoing telephone number or collation with the voice recognition server. A WWW server for requesting confirmation from a WWW server. 6. The home delivery service system according to claim 1, wherein the customer accesses the WWW server or the voice recognition server by a mobile phone. 7. A home delivery service method for a home delivery service company to deliver goods to a customer in response to a home delivery order from a customer, wherein member information of the customer or the home delivery service company is stored in a member database. A procedure, a procedure for storing a home delivery order site of a home delivery service provider who has contracted or registered as a member in a home delivery service database, a procedure for storing guidance for instructing the member to input an order by voice in a voice database, and map information. In the map database, in response to access from the customer via the communication network, reading and returning the information of the home delivery order site, and home delivery order specifying the delivery location from the member comes. Reading a store that can be delivered from the map database and presenting it to the member; A home delivery service method, comprising: a step of announcing an order input to a member by voice based on data in the voice database to obtain an order content; and a step of notifying the WWW server of the determined order content. 8. A home delivery service method for a home delivery service company to deliver goods to a customer in response to a home delivery order from a customer, wherein member information of the customer or the home delivery service company is stored in a member database. A procedure for storing, a procedure for storing a contract or a home delivery order site of a home delivery service provider registered as a member in a home delivery service database, a procedure for storing guidance for guiding an order input to the member by voice in a voice database, A procedure for storing map information in a map database, a procedure for reading and returning information on the home delivery order site in response to access from the customer via a communication network, and a home delivery order specifying a delivery location from the member The procedure of reading a deliverable store from the map database and presenting it to the member; A step of announcing the order input to the member by voice based on the data in the voice database to obtain the order details, and a step of notifying the WWW server of the determined order details to cause the computer to execute the home delivery service method. Computer-readable recording medium on which the program of the above is recorded.