JP2001101115A - Guidance and guidance information provision method in the management area - Google Patents

Abstract

(57) [Summary] [Problem] Provision of various services using mobile phones,
Provide emergency contact means. SOLUTION: The position information in the park is indicated by a number on each information plate 7 installed at a specific place in the park. The management center 1 stores the position information of the information plate 7 and holds guidance / guidance information corresponding to each position information. The client calls the management center 1 with the portable telephone 8 he has, inputs the number of the position information displayed on the nearby information plate 7 with the number key, and requests the guidance and guidance information from the management center 1. . The management center 1 responds to the mobile phone 8 with guidance / guidance information corresponding to the input location information as guidance / guidance information requested by the client.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for providing guidance and guidance information for providing various information services to customers who visit facilities such as parks, amusement parks, museums, exhibition halls, and the like.

In the present invention, the management area includes an area managed by a management center, for example, a land such as a park or an amusement park, a building such as a museum or an exhibition hall, a facility, and its site.

[0003]

2. Description of the Related Art Taking a park as an example of a management area, the park in question in the present invention is relatively large.
There are various facilities and entertainments in the park, and it is a place where families can enjoy a day in the park including hiking.

A preferred example of the present invention is a forest park (namekawa-cho, Saitama prefecture). This park is a national park constructed by the government as a place for recreation that preserves the nature of Musashino, and has a size of 304 hectares. It has a wide variety of facilities including a book slider, running water pool, and Otaki pool.

[0005] Not only in the forest park (namekawa-cho, Saitama Prefecture), this kind of park naturally has a general information center as an information center (the management center referred to in the present invention).
Will be installed, and of course, the roads in the park will be equipped with guide signs and guidance signs, and further, broadcasting facilities will be provided in the park. . The greater the scale of the park, the greater the need to provide these guidance and guidance information.

[0006]

However, there are at most one or several information centers provided in the park, and they cannot be used arbitrarily when the user gets lost in the park.

[0007] Guidance signs and guide signs indicate the direction, distance, time, etc. to the destination as position information to be provided to the visitors, but the contents displayed on the signs are within the park. This information is common to all visitors and is simple information fixed as location information. Unless the display is rewritten, it is not possible to respond to the latest information and various requests from visitors. .

[0008] Further, the broadcasting equipment is convenient for notifying emergency visitors and the arrival of the park closing time to the visitors, but the broadcasting equipment is one-way communication in the first place and corresponds to the individual needs of the visitors. It is not a means to do it.

Provision of emergency response means, weather information, surrounding information in the park, provision of event information, information on lost children, information on the operation status of the bus in the park, etc., must be transmitted from the park manager to the visitors. There are various things that must be done, and conversely, what the visitors need, but in the past, the provision of meticulous services to meet these demands has hardly been considered.

[0010] This is not limited to problems in the outdoors such as parks and amusement parks, but also in facilities such as museums and exhibition halls, and in buildings, for example, descriptions of exhibits are displayed only on panels. There was no question of the customer other than asking the curator and staff directly.

An object of the present invention is to provide a method for providing guidance / guidance information in a management area for providing various services and providing emergency contact means using a portable telephone.

[0012]

In order to achieve the above object, a method for providing guidance / guidance information in a management area according to the present invention uses an information plate and a portable telephone to control the information in an area managed by a management center. A method of providing guidance and guidance information from a management center to a client, wherein an information plate is installed at a specific location in a management area, and each information plate displays a position information of a specific area by a number,
The mobile phone is owned by the client entering the area, and the client is guided to the management center.
When requesting the provision of guidance information, call the management center with your mobile phone and enter the number of the location information displayed on the information plate into the management center with the number key of the mobile phone, , Which stores the information of the position of the information plate, and holds the guidance and guidance information corresponding to the position information of each information plate, and the guidance and guidance corresponding to the input position information as the guidance and guidance information requested by the client. The information is sent to the mobile phone.

[0013] A method of providing guidance / guidance information from a management center to a client in an area managed by the management center using an information plate and a portable telephone, wherein the management area has a predetermined range. The area is divided into a plurality of areas, each area is provided with an information plate for each area, and the information plate displays an area number identifying the area as position information, and the client
When requesting guidance and guidance information from the management center,
Make a phone call to the management center, enter the area number of the information plate that you have seen closely into the number key of the mobile phone, and the management center responds to the input from the client and provides guidance and guidance information that matches the area number. It responds by voice to the client's mobile phone requesting the provision of information.

Further, the information plate includes:
Aside from the area number, a guidance / guidance number that specifies the type of guidance / guidance information is written, and the client inputs the area number with the number key of the mobile phone, and then requests the guidance with the number key.・ Enter the guidance / guidance number that specifies the type of guidance, and the management center responds to the mobile phone with guidance / guidance information that matches the area number entered from the mobile phone and the guidance / guide number. It is.

In the event of an emergency, the client calls the telephone number described on the information plate and reports the area number together with the details of the accident to the management center. And the location of the accident based on the area number and the area number.

Further, information posts are further installed at various places in the management area. The information posts are computer terminals of monitoring and control facilities installed in the management center, and information unique to the client is sent to the management center by the user. The client has a function to register, the user who has registered the user calls the telephone number described on the information plate, inputs the area number from the number key of the mobile phone, and the management center responds to the input of the area number Then, guidance / guidance information is responded with the service contents requested by the client who has performed user registration.

The information post has a function of directly communicating with the management center, and is used for coping with an emergency occurring in the management area.

[0018]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, an example in which an embodiment of the present invention is applied to a park will be described with reference to the drawings. That is, in this embodiment, the management area is a park managed by the management center 1.

In FIG. 1A, a management center 1 in a park is a base station of a mobile phone and has a monitoring / control facility 2. The monitoring / control facility 2 has guidance / guidance information corresponding to each position in the park P in a computer, and further, through a communication line, a Web server 3, an information server 4, a position information server 5, and monitoring information. It is connected to an information server including the server 6 and has equipment for obtaining information necessary for guidance and guidance in the park, not only information in the park but also various kinds of information from outside.

In the present invention, a client is a customer who has entered a park managed by the management center 1, a staff member of the park, or another visitor who requests the management center 1 to provide information.

The park P is divided into a plurality of areas Z 1, Z 2,... Of a predetermined range, and an information plate 7 is installed in each area. Indicates, as position information, a number E specifying the area (Z1, Z2,...). The information plate 7 may be connected to a standing tree, a telephone pole, a pole of a lighting fixture, or the like, and it is not always necessary to install a dedicated pole on the information plate.

In short, the information plate 7
Are scatteredly installed at various places in the park as location information signs in the park, and the telephone number of the management center 1 and the area number E as the location information of the area defined in the park respectively.
(For example, No. 1, No. 2, No. 3,... No.
n).

The management center 1 stores each area (Z1, Z2,
…) The installation positions of all the information plates 7 installed for each park are stored, and the information is input to the computer as the location information in the park together with the guidance and guidance information corresponding to each location in the park and managed. are doing. In the present invention, each client or one group of clients who enter the park has one mobile phone 8 and communicates between the mobile phone 8 and the management center 1 and receives an inquiry from the client. Then, the management center 1 obtains the position information of the client and provides guidance / guidance information adapted to the position.

An operation procedure for requesting client information and providing information from the management center based on the request will be described with reference to the flow of the system shown in FIG.

In FIG. 2, in order for the client to request the management center 1 to provide information, first, the client searches for a nearby information plate 7 (step 1). When the familiar information plate 7 is visually confirmed, the telephone number of the management center 1 displayed on the familiar information plate 7 is input to the mobile phone 8 to make a call to the management center 1. However, the telephone number of the management center 1 is stored in the memory of the mobile phone 8 in advance, so that the input operation each time can be omitted (step 2).

When the mobile phone is connected to the management center 1 and confirms that the management center 1 has received the telephone call, the management center 1 checks the location information number written on the nearby information plate 7 confirmed by the client (this implementation). Key in the form of an area number).

In response to a request from the management center 1, the client inputs the area number written on the information plate into the number key of the mobile phone 8 carried by the client (in the example of FIG. 1B, the area number). E is No. 22).

When the management center 1 confirms that the area number E has been inputted to the portable telephone 8, the guidance / guidance information suitable for the place designated by the area number E is responded to the portable telephone 8 of the client ( Step 4). The response is usually transmitted by voice, but can also be displayed in characters using the character display function of the mobile phone. When an erroneous area number E is transmitted from the client to the management center 1, erroneous information is reported from the management center 1 to the client. In order to avoid such a situation, the management center 1
After instructing the client to re-enter the area number E input to the number key of the mobile phone 8 and re-entering the area number E to confirm the area number E, the guidance / guidance information is transmitted to the client's mobile phone. 8 can also be responded to.

There are various types of guidance / guidance information suitable for the location specified by the area number E. FIG. 3 shows an example of the information providing service. For example, as the peripheral information designated by the area number E, in FIG.
Daffodil is blooming. Let's observe carefully. " With this guidance, the client can observe the daffodils blooming without overlooking them.

[0030] The information providing service may be "event guide" information. In the example of Fig. 3, the event guide states, "A plate making contest is currently being held at the Memorial Plaza. Everyone should participate in the event. It is convenient to use the in-house bus from your current location to the Memorial Plaza. Is provided, and guidance information is provided along with guidance information for the surrounding area.

The guidance and guidance information is provided by each area number E
However, the information is not limited to the peripheral information of the location specified in.
For example, weather information such as "A lightning alert has been issued. Please evacuate as soon as possible" can be provided. However,
The provision of the emergency evacuation advisory is necessary information not only for the specific client who requested the provision of the information, but also throughout the park.

In the present invention, the guidance / guidance information of the location designated by the area number E is not limited to one type. When providing two or more types of information, a guidance / guide number G for specifying the type of guidance / guide information is written on the information plate 7 in addition to the area number E as shown in FIG. In the example of FIG. 4, "weather guidance"
And "event guidance".

The information plate 7 has No. as an area number E. Under the notation of “22”, the weather guidance number: “01” and the event guidance number: “02” are sequentially described as options of the guidance / guidance number G. As described above, the client first inputs the area number E using the number key of the mobile phone 8, waits for an instruction from the management center 1, and then specifies the type of guidance / guidance to be requested using the number key. The user inputs a guidance / guidance number G (for example, “01” that specifies event guidance).

The management center 1 responds to the mobile phone with guidance / guidance information matching the area number E input from the mobile phone 8 and the event guide number selected as the guide / guide number G.

In this embodiment, an example is shown in which the client requests the management center 1 to provide weather guidance information. However, when the weather information involves an emergency evacuation recommendation, the client responds to the request from the client. It should be provided voluntarily from the management center, rather than provided by nature.

When such an emergency evacuation recommendation is required, the emergency information can be freely issued from the management center 1 to all the portable telephones owned by the client in the park by using the function of the original portable telephone.

In FIG. 5, when an emergency occurs due to communication of lost information, sudden illness, or other accident, a client or a person passing by (this person is also a client) is described on an information plate near him. The telephone number is called and the area number E is reported to the management center 1 together with the details of the accident.

Upon receiving a report from the client, the management center 1 can grasp the location of the accident from the contents of the accident and the area number E, and can take necessary measures for handling the accident that has occurred.

In the present invention, the information posts 9 are installed at important points in the park in preparation for the above-mentioned emergency.
The information post 9 enables a direct conversation with the management center 1 without necessarily using the mobile phone 8.

The information post 9 is basically the management center 1
The terminal of the computer of the monitoring and control facility 2 installed in the management center 1 is provided with a function of registering a situation unique to a client to the management center 1 as one of important functions. The client that has performed user registration can receive provision of information or services unique to the user.

The user registration is to register circumstances specific to the client, such as being a wheelchair user, an elderly person, a foreigner (a language understood by the client, such as English or German). .

When a client who has performed user registration receives information provision, the procedure is exactly the same as that of a general client. That is, a telephone call is made to the telephone number described on the information plate, and the area number E
Is entered from the number key of the mobile phone (
Enter the guidance number from the number key).

On the other hand, the management center 1 outputs guidance / guidance information in response to the input of the area number E in accordance with the service contents requested by the client who has registered the user, but the guidance / guide information is the same. Are distinguished according to the contents of the user registration. For example, for a client who has registered as a foreigner, guidance and guidance information is provided in the language of the client's country, and for a client who has registered as a wheelchair user or an elderly person, Information such as guidance on a safe walking route is provided.

The information post 9 is also conveniently used for emergency response. At the time of emergency contact, the information post 9 makes a direct telephone call to the management center 1 and directly talks with a person in charge of the management center to report the area number E of the accident location. Upon receiving this report, the person in charge of the management center can instantly grasp the place where the accident occurred, and take quick response and action.

In the embodiment described above, an example in which the guidance / guide information providing method of the present invention is applied to a park has been described. However, the management area to which the present invention is applied is limited to an outdoor area such as a park or an amusement park. There is also a request for guidance and guidance information in buildings such as museums, exhibition halls and public facilities, or in limited areas such as premises including buildings, and facilities that can provide guidance and guidance The same can be applied.

For example, when the present invention is applied in a museum, the area number E is assigned to the number of floors (different of the first floor, the second floor,...) Or the room number, and the guidance / guidance information number is allocated to the exhibit. At the request of the client, the explanation of each exhibit can be transmitted from the management center to the client's mobile phone by voice and, if necessary, by text.

[0047]

As described above, according to the present invention, a portable telephone is used to provide emergency response means to people visiting parks, amusement parks and other facilities, weather information, peripheral circumstances, and event information. Provide information such as lost children, guidance of bus operation status in the park, or in facilities such as museums and exhibition halls, including explanations and explanations of exhibits, on land, sites and buildings managed by the management center In addition to providing guidance and guidance information, external information can be collected via the Internet and provided to the client by voice, and meaningful time can be provided to people visiting the park and facilities.

Further, according to the present invention, it is possible for a client to select the type of information received from the management center and to receive provision of necessary information. By keeping
Providing information and services suitable for the user.

[Brief description of the drawings]

FIG. 1A is a schematic diagram of a park to which the present invention is applied;
FIG. 7B is a diagram showing a state in which the information plate is confirmed and a mobile phone requests the management center to provide information.

FIG. 2 is a flow diagram of a system according to the present invention.

FIG. 3 is a diagram showing a specific example of guidance / guidance information.

FIG. 4 is a diagram showing another display example of the information plate.

FIG. 5 is a diagram showing a system including an information post.

[Explanation of symbols]

 1 Management Center 2 Monitoring / Control Facility 3 Web Server 4 Information Server 5 Location Server 6 Monitoring Information Server 7 Information Plate 8 Mobile Phone 9 Information Post P Park E Area Number G Guidance / Guidance Number

 ──────────────────────────────────────────────────続 き Continued on front page F term (reference) 2F029 AA07 AB05 AB13 AC02 AC09 AC11 AC18 AC19 5B089 GA01 GA25 HA13 JA33 JB01 JB22 KA04 KB04 LB04 LB13 5H180 AA21 BB05 EE01 EE08 FF05 FF13 FF25 FF27 FF33 5K0 DD DD FF02 FF23 FF25 JJ53 9A001 CC02 FF03 JJ01 JJ12 JJ72 KK60

Claims (6)

[Claims] 1. A method for providing guidance and guidance information from a management center to a client in an area managed by a management center using an information plate and a mobile phone, wherein the information plate is provided at a specific location in the management area. The information plate displays the location information of a specific area by number. The mobile phone is owned by the client who enters the area, and the client sends guidance and guidance information to the management center. When requesting the provision of information, call the management center using your mobile phone and enter the number of the location information displayed on the information plate into the management center using the number key of the mobile phone. Stores plate position information and saves It has guidance / guidance information corresponding to the location information of the client, and responds to the mobile phone as guidance / guidance information requested by the client. Guidance / guidance information provision method in the management area. 2. A method for providing guidance / guidance information from a management center to a client in an area managed by the management center using an information plate and a mobile phone, wherein the management area has a predetermined range. It is divided into a plurality of areas, and each area has an information plate installed for each area. The information plate displays an area number identifying the area as position information, and the client is guided to the management center -When requesting the provision of guidance information, call the management center, enter the area number of the information plate that you have seen closely into the number key of the mobile phone, and the management center responds to the input from the client Guidance / guidance information matching the area number Induction and guidance information providing method of the management area, wherein the response by voice Ianto mobile phone. 3. The information plate has a guide / guidance number for specifying the type of guide / guidance information in addition to the area number. The client inputs the area number with a number key of the mobile phone. Then, enter the guidance / guidance number that specifies the type of guidance / guidance to be requested with the number key. The management center will confirm the guidance / guidance that matches the area number entered from the mobile phone and the guidance / guidance number. 3. The method according to claim 2, wherein the guidance information is transmitted to the mobile phone. 4. In the event of an emergency, the client calls the telephone number described on the information plate and reports the area number together with the details of the accident to the management center. 3. The method for providing guidance / guidance information in a management area according to claim 1 or 2, wherein the location of the accident is identified from the contents of the area and the area where the accident occurred is handled. 5. An information post is further installed in each place in the management area. The information post is a computer terminal of a monitoring and control facility installed in the management center, and the information unique to the client is sent to the management center by the user. Having a function to register, the client who made the user registration calls the telephone number written on the information plate, inputs the area number from the number key of the mobile phone, and the management center responds to the input of the area number And responding to the guidance / guidance information with the service contents requested by the client who has registered the user.
The method for providing guidance / guidance information in the management area described in. 6. The information post according to claim 5, wherein the information post has a function of directly communicating with the management center, and is used for dealing with an emergency occurring in the management area. Guidance and guidance information provision method in the management area.