JP2001043267A - Maintenance management system and recording medium - Google Patents

Abstract

(57) [Summary] [Problem] To unify information on maintenance work, and to systematize each process including maintenance work reception, maintenance work request, maintenance work scheduling, maintenance work completion report, and maintenance work progress management. To provide a maintenance management system that realizes efficient maintenance. SOLUTION: A reception system provided at one or a plurality of bases for centrally collecting information on a maintenance request, transmitting a work instruction to a district in charge of maintenance, and managing progress from maintenance work reception to completion of maintenance work, and a reception system. A schedule system which cooperates with the system and cooperates with a terminal device provided in each maintenance area and centrally manages information on maintenance work is cooperated with a network.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention unifies information related to maintenance work, and particularly relates to maintenance work reception, maintenance work request, maintenance work scheduling, maintenance work completion report,
Also, the present invention relates to a maintenance management system and a recording medium that realizes control of the maintenance management system, which realizes improvement of maintenance efficiency by systematizing each process including maintenance work progress management.

[0002]

2. Description of the Related Art FIG. 15 shows a diagram of the prior art. In the figure, a series of processing modes related to maintenance will be described.

In FIG. 1, a series of maintenance-related processes are left to each base and each maintenance district. In other words, each site collects information on maintenance requests, accepts failures, diagnoses failure levels based on the inquiry / request contents of maintenance requests, arranges parts, requests work to each maintenance area, and provides technical support for maintenance work. Follow. Further, each maintenance district performs maintenance work including scheduling, maintenance work, completion report to each base, parts return, and the like. Each site obtains a work request to each maintenance district and a completion report from each maintenance district by facsimile or the like. Further, the management department obtains only the completion report of the work from each site by facsimile or the like and processes the subsequent management work.

[0004]

As described above, the prior art has the following problems.

[0005] 1) In a mode in which a series of maintenance-related processes are delegated to each site and each maintenance area, the service level differs for each site.

[0006] 2) Also, the work request to each maintenance district transmitted from each base and the completion report transmitted from each maintenance district are transmitted by facsimile or the like. This is done by offline processing, which hinders maintenance efficiency.

SUMMARY OF THE INVENTION It is an object of the present invention to centralize a trouble reception, a diagnosis of a maintenance request / diagnosis of a trouble level based on contents of a request, a parts arrangement, and the like, so that a maintenance person in each place can concentrate on only maintenance work. By providing systematization of each process of maintenance work reception, maintenance work request, maintenance work scheduling, maintenance work completion report, and maintenance work progress management online, providing a uniform level of service and improving maintenance efficiency It is to plan.

[0008]

In order to solve the above problems, the present invention takes the following measures.

A reception system for centrally collecting information on maintenance requests, transmitting work instructions to a maintenance area, and managing progress from reception of the maintenance work to completion of the maintenance work. A maintenance management system is constructed in which a schedule system for centrally managing information related to maintenance work in cooperation with a terminal device provided in a network is linked in a network.

By taking the above measures, the reception system centralizes the progress management from the reception of the maintenance work to the completion of the maintenance work. As a result, a uniform level of service can be provided, and maintenance personnel in each region can concentrate on maintenance work only, thereby reducing the maintenance work load. Further, the efficiency of maintenance can be improved by systematizing the processes from the maintenance work reception to the maintenance work completion report online.

[0011]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention adopts the following embodiments.

FIG. 1 shows a block diagram of the present invention.

In FIG. 1, a maintenance management system 1 is configured by linking a reception system 2 and a schedule system 15 via a network. The reception system 2 includes a reception unit 3, a work request unit 4, a monitoring unit 5, an alarm unit 6, and a DB server 7.

The accepting means 3 accepts various requests from customers and creates acceptance data 8. The work request means 4 transmits instruction data 9 to the information received by the reception means 3.
And submit work requests to each district. The monitoring means 5 obtains the progress data and the result data 10 indicating the work status from each district, and executes a coordination process with the schedule system 15 from the reception data 8 and the instruction data 9. The alarm means 6 refers to the work status information and the scheduled work date and time to execute an alarm process when necessary. The DB server 7 stores the reception data 8, the instruction data 9, the progress data and the result data 10.

On the other hand, the schedule system 15 includes a schedule input unit 16 and a schedule processing unit 17.
, Work processing means 18, analysis means 19, and DB server 20.

The schedule input means 16 collects information on maintenance requests in each maintenance district individually, and executes a schedule registration process for maintenance work having no instruction data 9 obtained from the reception system 2. The schedule processing means 17 collects information on a maintenance request for each district based on the instruction data 9 obtained from the reception system 2, and executes a list process of the instruction data 9 and a registration process and a reference process of the schedule data 22 relating to the maintenance work. Is what you do. The work processing means 18 performs work detailed processing from the schedule data 22 and the instruction data 9, registers work results, creates work result data 23, and transmits the work result data 23 to the reception system 2.

The analysis means 19 executes a process of searching for various information from the instruction data 9, the schedule data 22, and the work result data 23. The DB server 20 stores the instruction data 9, the schedule data 22, the work result data 23, and the master 24.

In short, the maintenance management system 1 collects information on maintenance requests in a centralized manner, sends work instructions to the maintenance area, and manages progress from reception of maintenance work to completion of maintenance work at a single or a plurality of bases. And a schedule system 15 that cooperates with the reception system 2 and the terminal device provided in each maintenance area to centrally manage information on maintenance work.
And are linked by a network.

With the above embodiment, the reception system centralizes the progress management from the reception of the maintenance work to the completion of the maintenance work. As a result, maintenance personnel in each region are dedicated to maintenance work only. In addition, maintenance work reception, maintenance work request, maintenance work scheduling, maintenance work completion report,
Systematization of each process including maintenance work progress management will improve the efficiency of maintenance.

Further, the receiving system 2 includes a receiving means 3 for receiving various requests from customers and creating reception data 8, and an instruction data 9 for the information received by the receiving means 3.
Work request means 4 for creating work and executing work requests to each district
And monitoring means 5 for acquiring result data 10 indicating the work status from each district and executing a coordination process with the schedule system 15 from the reception data 8 and the instruction data 9.

By adopting the above-described embodiment, the reception system can systematize each process including maintenance work reception, inquiry / diagnosis, parts arrangement, maintenance work request, maintenance work follow-up, and maintenance work progress management. To improve maintenance efficiency.

Further, the reception system 2 is provided with alarm means 6 for executing an alarm process when necessary by referring to the information on the work status and the scheduled work date and time.

By adopting the above-described embodiment, an alarm is issued for a delayed operation from a schedule and a work state (appointment wait, work wait, work completion, report completion), thereby delaying the maintenance work. To prevent

Further, the schedule system 15
Is a schedule processing means for collecting information on a maintenance request for each district based on the instruction data 9 obtained from the reception system 2 and executing a list of the instruction data 9 and a registration process and a reference process of the schedule data 22 on the maintenance work. 17 and a work processing means 18 for executing work detailed processing from the schedule data 22 and the instruction data 9, registering work results, creating work result data 23, and transmitting the work result data 23 to the reception system 2.

According to the above-described embodiment, when information on a maintenance request is collected, the contents of the reception are stored,
By determining a maintenance worker with reference to the master 24 of the schedule system and inputting a maintenance work result after the maintenance work is completed, information on the maintenance work is centrally stored in the DB server 20. enable.

Further, the schedule system 15
Is provided with an analysis means 19 for executing a search process of various information from the instruction data 9, the schedule data 22, and the work result data 23.

With the above-described embodiment, performance management is performed, for example, by district, by person in charge, by customer, by work content, and a combination thereof.

Further, the schedule system 15
Is provided with schedule input means 16 for individually collecting information on maintenance requests in each maintenance district and executing a schedule registration process for maintenance work having no instruction data 9 obtained from the reception system 2.

By adopting the above-described embodiment, the maintenance staff himself can instruct the maintenance management system with respect to the information or the like directly requested by the maintenance staff from other than the reception system. It is possible to input the schedule of the maintenance work from anywhere and unify and manage all the schedules related to the maintenance work.

Further, the instruction data 9 includes a district in charge, a work content, and a work state.

By adopting the above-described embodiment, a work state indicating the progress of maintenance work such as appointment wait, work wait, work completion, and report completion is added to the instruction data, so that subsequent work progress management can be performed. To clarify.

Further, the schedule data 22 includes:
The information includes the belonging district, the work district, the work content, the presence or absence of a work instruction, and the work state.

By adopting the above-described embodiment, by adding the belonging district and the work district to the schedule data in a distinguished manner, the support work performed in a place other than the belonging district is also taken into the schedule data, and the subsequent management is facilitated. To Further, by adding the presence or absence of a work instruction from the reception system, the subsequent management data is clarified.

Further, the schedule system 15
When displaying the schedule list, the work instruction screen displays a sign that distinguishes between scheduled and unscheduled. In addition, it is also possible to distinguish between the work that has returned to the appointment wait or the work wait and the work that has been completed or reported. In this case, a sign can be added when waiting for an appointment or work.

By adopting the above-described embodiment, for example, by giving a mark to a scheduled event, it is possible to distinguish between a scheduled event and a non-scheduled event. For example, giving instructions to facilitate progress management thereafter.

Further, the schedule system 15
When displaying the schedule list, the schedule table is displayed in a line table corresponding to the work date and time scale, and the line table is displayed in a color corresponding to the work content.

According to the above embodiment, for example, in the schedule list display, the initial value (request / maintenance) is displayed in red, and then the color is changed according to the change of the work content. For example, if the work completion is gray,
Report completion is outlined. In other words, when all the data for one day are outlined, all the work for one day has been completed. This makes it easy to visually grasp the work type (contents) and the work progress before collecting the management index data by color-coding according to the work contents.

Further, a reception system provided at one or a plurality of bases for centrally collecting information on maintenance requests and managing progress from maintenance work reception to completion of maintenance work, and cooperating with the reception system and providing each district with A recording medium that realizes control of the maintenance management system, which is configured by linking a schedule system that centrally manages information related to maintenance work by linking with terminal devices installed in the network, and that performs various requests from customers to the computer A centralized reception processing function that accepts and creates reception data, a work request processing function that creates instruction data for the received information and sends a work request to each district, and a function based on the instruction data obtained from the reception system Collects information on maintenance requests for each district, lists instruction data, and schedules data on maintenance work A scheduling process function for executing a registration process and a reference process; a work completion report for executing a work detail process from schedule data and instruction data, registering a work result, creating work result data, and transmitting the work result data to the reception system; A computer readable program for realizing a processing function and a monitoring function for obtaining progress data or result data indicating a work state from each district and executing a coordination process with a schedule system from the reception data and the instruction data. Record the program. In addition,
This program is for recording FDD and CD
And the like are stored in various suitable recording media.

According to the above embodiment, the present invention can be realized by using a program for operating a computer, and this program is an FD for recording the program.
Since it is stored in various suitable recording media such as D and CD, it is installed in an arbitrary processing device when necessary to perform processing.

[0040]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A representative embodiment according to the present invention will be described with reference to FIGS.

FIG. 2 shows a system configuration diagram of an embodiment of the present invention.

In the figure, the maintenance management system includes a reception system 31 provided at each site connected by a network 33, and a schedule system 41 provided at the head office or the head office.

The reception system 31 includes a DB server 32,
Clients 34, 35, and 36 are configured. DB
The server 32 includes reception data, instruction data,
Store the result data.

The client 34 collects information relating to the maintenance request, receives a failure, classifies a failure level or the like according to the inquiry / request contents of the maintenance request, arranges parts, and creates reception data.

The client 35 creates instruction data for the information received by the client 34 and executes a work request to each district.

The client 36 obtains later-described progress data or result data indicating the work status from each district, and executes a coordination process with the schedule system 41 including progress management and operation management from the reception data and the instruction data. I do.

The schedule system 41 includes a DB server 42, an application server 43, a client 44, and a plurality of clients 4 provided in each maintenance area.
5 are configured in cooperation with each other.

The DB server 42 stores schedule data including the instruction data, schedule data described later, and work result data. The application server 43 stores an application program of the maintenance management system.

The client 45 executes processes including a schedule input based on instruction data obtained from the reception system 31, a schedule input relating to a maintenance work having no instruction data obtained from the reception system 31, and a work completion report.

The client 44 executes the progress management of the maintenance work operated by the maintenance management system and refers to the analysis data including the search processing of various information.

Next, an embodiment of the maintenance management system of the present invention will be described in detail.

FIG. 3 is a block diagram showing an embodiment of the present invention.

In the figure, the maintenance management system comprises a reception system 51 and a schedule system 61. The reception system 51 includes a reception processing unit 52, a dispatch processing unit 53, a monitoring processing unit 54, and an alarm processing unit. The unit 55 and the input / output unit 59 are configured.

The reception processing unit 52 collects information on various maintenance requests from the customer, performs failure reception, diagnoses the failure level based on the contents of the inquiry / request regarding the maintenance request, arranges parts, and generates reception data 56. .

The dispatch processing unit 53 includes the reception processing unit 5
2. Instruction data 57 is created for the information received in step 2 and the schedule system 61
Execute work request to each district that cooperates with The structure of the instruction data 57 is shown in FIG. The work instruction data includes, for the reception number, a responsible district code, a work content code, and a work state that distinguishes between appointment wait, work wait, work completion, and report completion.

The monitoring processing unit 54 obtains progress data or result data 58, which will be described later, indicating the work status from each district, and uses the reception data 56 and the instruction data 57 to execute a schedule system 61 including progress management and operation management. Executes the coordination process with. The result data 58 captures the completion report from the work result data 72 described later, the scheduled date and time from the schedule data 71, and the person in charge. The structure of the result data 58 is shown in FIG. That is, the result data includes a work state that distinguishes appointment wait / work wait / work completion / report completion for each work, and the scheduled date and time.

The alarm processing section 55 refers to the work status information and the scheduled work date and time from the result data shown in FIG. In such a case, alarm processing is performed, such as inquiring the maintenance district of the situation regarding the progress.

The input / output unit 59 exchanges data between the reception system 51 and the schedule system 61.

On the other hand, the schedule system 61 includes an input / output unit 62, an instruction list processing unit 63, a schedule registration unit 64, a schedule reference unit 65, a work detail processing unit 66, a work result registration unit 67, a schedule Input unit 6
8 and an analysis unit 69. An example of a menu screen of the schedule system 61 is shown in FIG.

In FIG. 7, “New” displayed on the menu screen is used when scheduling a work that is not a work instruction and obtained from the reception system 51. "Line chart"
Displays the schedule for the specified date in the district. "Weekly schedule" displays a schedule of one week from the designated date of the district. The “work instruction” is used to schedule a work instruction obtained from the reception system 51. "CE
“Registration” is used when the master file 73 is changed or updated.

The input / output unit 62 is provided for the schedule system 6
1 and the reception system 51.

The instruction list processing section 63 includes the reception system 51
The information on the maintenance request is collected for each district based on the instruction data 57 obtained from the company, and a list of the instruction data 57 is displayed. FIG. 9 shows an example of the work list screen. In addition,
When a work in the work list is selected and registered by inputting / assigning a person-in-charge code / date and time, schedule data is created with the state of the instruction data waiting for the work.

The schedule registration section 64 performs a registration process of the schedule data 71 relating to the maintenance work. In addition,
The configuration of the schedule data 71 is shown in FIG.
The schedule data includes, for the reception number, a belonging district code, a work content code, the presence / absence of a work instruction from the reception system 51, a work district code, and a work state for distinguishing between work wait / work completion / report completion. Including.

By distinguishing between the belonging district code and the work district code, the support work performed outside the belonging district is also displayed in the schedule list. That is, when the work is performed in a place other than the belonging district, the work is displayed in the schedule list of the belonging district and the work district (supporting district).

The schedule reference section 65 executes an inspection process and a reference process of the schedule data 71 relating to the maintenance work.

The work detail processing section 66 executes work detail processing from the schedule data 71 and the instruction data 57. It is to be noted that FIG. 10 to FIG.
6 shows an example of various screens executed by the CPU 6. For example, for unscheduled starts that do not display the sign "★",
Give work instructions. Also, when the work or report is completed,
The screen shown in FIG. 12 is displayed.

As shown in FIG. 11, when the schedule list is displayed, the schedule is displayed in a line table corresponding to the work date and time scale, and the line table is displayed in a color corresponding to the work content. For example, the initial value (request / maintenance) is displayed in red, and then the color is changed according to the change of the work content.
For example, the work completion is grayed out, and the report completion is outlined. In other words, when all the data for one day are outlined, all the work for one day has been completed.

The work result registration section 67 registers the work result, creates work result data 72, and stores the work result data 72 in the reception system 51.
Send to The structure of the work result data is shown in FIG.
It is shown in (c). When the work is completed or the report is completed,
The necessary items are input on the screen shown in FIG.

When the work is completed or reported from the work detail processing unit 66, the work data is written into the work result data 72, and at the same time, the schedule data 71 and the instruction data 5 are written.
The status of 7 is changed to work completed or report completed.

The schedule input section 68 individually collects information on maintenance requests from each maintenance area, and executes a schedule registration process for maintenance work having no instruction data 57 obtained from the reception system 51. For example, FIG.
Enter the necessary information on the schedule input screen shown in.

The analysis unit 69 executes a process of searching for various information from the instruction data 57, the schedule data 71, and the work result data 72. FIG. 13 shows an example of the search menu screen.

As shown in FIG. 5, the master file 73 has a person in charge for registering maintenance workers, a district master for dividing maintenance districts, and a work content master for showing work contents. Use for

In short, in the maintenance management system, the reception system 51 manages request reception processing, progress management of maintenance work, failure information, and technical information. On the other hand, the schedule system enables capturing of work requests, arbitrarily referring to scheduling at any place, registering scheduling, analyzing the man-hours of each work, etc., and performing a series of processes from work request to completion report online. This is executed in the processing.

FIG. 14 is a flowchart of the embodiment of the present invention. An outline processing procedure of the maintenance management system will be described. Note that the reference numerals refer to FIG.

In step S11, the reception system 5
In 1, the reception processing unit 52 receives various inquiries from the user, divides work contents, selects maintenance parts, and the like, and creates reception data 56.

In step S12, the reception processing section 52
Check the work content separation, maintenance parts selection, etc.

In step S 13, the dispatch processing section 53 creates instruction data 57 for a work request and sends it to the schedule system 61. The monitoring processing unit 54 executes an alarm process if there is a problem in the progress of the work instructed earlier.

At step S 14, the schedule system 61 sends the instruction data 57 from the reception system 51.
For each district and process the schedule. When each maintenance district collects information on maintenance requests individually, the schedule input unit 68 sets the reception system 51
A schedule registration process is performed for a maintenance work having no instruction data 57 obtained from the company.

In step S15, the schedule system 61 executes a work completion and completion report process.

In step S16, the schedule system 61 causes the analysis section 69 to refer to analysis data on various types of maintenance and execute progress management.

[0081]

As described above, according to the present invention, the following effects can be expected.

A reception system provided at one or a plurality of bases for centrally collecting information on maintenance requests, transmitting a work instruction to a maintenance area, and managing the progress from maintenance work reception to maintenance work completion; The reception system completes the maintenance work from the reception of the maintenance work by configuring a schedule system that cooperates with the system and the terminal device provided in each maintenance area and centrally manages information on maintenance work in cooperation with the network. It is possible to centralize the progress management up to. This allows
Centralized reception can provide a uniform level of service. In addition, maintenance personnel in various places can concentrate on maintenance work only, and the maintenance work load can be reduced. That is, the efficiency of maintenance can be improved by systematizing each process including maintenance work reception, maintenance work request, maintenance work scheduling, maintenance work completion report, and maintenance work progress management.

Further, the reception system includes: reception means for receiving various requests from customers and creating reception data;
Work request means for creating instruction data for the information received by the reception means and executing a work request to each district, and obtaining progress data or result data indicating the work status from each district to obtain the reception data and instructions. By providing monitoring means for executing a coordination process with the schedule system from the data, the reception system can perform various tasks including maintenance work reception, consultation / separation, parts arrangement, maintenance work request, maintenance work follow-up, and maintenance work progress management. By systematizing the process, the efficiency of maintenance can be improved.

Further, the reception system includes an alarm unit for executing an alarm process when necessary by referring to the information on the work state and the scheduled work date and time. Can be transmitted, and a delay in maintenance work can be prevented.

Further, the schedule system collects information on maintenance requests for each area based on the instruction data obtained from the reception system, and executes a list of instruction data and a registration process and a reference process of schedule data relating to maintenance work. Schedule processing means for performing a work detailed process from the schedule data and the instruction data, registering the work result, creating work result data, and transmitting the work result data to the reception system. When the information is collected, the contents of the reception are stored, the maintenance worker is determined with reference to the master of the schedule system, and the maintenance work is input after the maintenance work, so that the information on the maintenance work is stored in the DB server. Centralized storage enables centralized schedule management Kill.

Further, the schedule system is provided with analysis means for executing a search process of various information from the instruction data, the schedule data and the work result data. Also, performance management such as a combination thereof can be performed.

Further, the schedule system is provided with schedule input means for individually collecting information on maintenance requests in each maintenance area and executing schedule registration processing for maintenance work for which there is no instruction data to be obtained from the reception system. , For information that is directly requested by a maintenance person from other than the reception system, the maintenance person himself can instruct a schedule to the maintenance management system, and a maintenance work schedule can be input from anywhere. Thus, all schedules related to maintenance work can be centrally managed.

Further, the instruction data includes:
By including the work content and the work status, the work status indicating the progress of maintenance work such as appointment wait, work wait, work completion, and report completion can be added to the instruction data, and subsequent work progress management can be performed. Can be clarified.

Further, the schedule data includes the belonging district, the work district, the work content, the presence / absence of the work instruction, and the work status, so that the belonging district and the work district are separately added to the schedule data. It is also possible to incorporate the support work performed in areas other than the area to which it belongs into the schedule data, thereby facilitating subsequent management. Further, by adding the presence or absence of a work instruction from the reception system, the subsequent management data can be clarified.

Further, when displaying the schedule list, the schedule system displays a sign for distinguishing between scheduled and unscheduled on the work instruction screen. In addition, it is also possible to distinguish between the work that has returned to the appointment wait or the work wait and the work that has been completed or reported. In this case, a sign can be added when waiting for an appointment or work. Thereby, for example, by giving a mark to the schedule completed, it is possible to distinguish between the scheduled and unscheduled, and to facilitate the schedule input operation. Further, it is possible to easily perform the subsequent progress management, for example, by giving an instruction for the work for which the schedule has not been started.

Further, when displaying the schedule list, the schedule system displays a line table according to the work date and time scale, and displays the line table in a color corresponding to the work content. In the display, for example, the initial value (request / maintenance) is displayed in red, and then the color is changed according to the change of the work content. For example, the work completion is grayed out, and the report completion is outlined. In other words, when all of the day is outlined, the work of the day has been completed. This makes it possible to easily grasp the work type and the work progress by performing color coding according to the work contents.

Further, the present invention can be realized by using a program for operating a computer. This program is stored in various suitable recording media such as an FDD and a CD for recording the program. Can be installed in the processing device of (1) to perform processing.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of the present invention.

FIG. 2 is a system configuration diagram of an embodiment of the present invention.

FIG. 3 is a configuration diagram of an embodiment of the present invention.

FIG. 4 is a diagram of an embodiment of the present invention.

FIG. 5 is a diagram of an embodiment of the present invention.

FIG. 6 is a diagram of an embodiment of the present invention.

FIG. 7 is a diagram of an embodiment of the present invention.

FIG. 8 is a diagram of an embodiment of the present invention.

FIG. 9 is a diagram of an embodiment of the present invention.

FIG. 10 is a diagram of an embodiment of the present invention.

FIG. 11 is a diagram of an embodiment of the present invention.

FIG. 12 is a diagram of an embodiment of the present invention.

FIG. 13 is a diagram of an embodiment of the present invention.

FIG. 14 is a flowchart of an embodiment of the present invention.

FIG. 15 is a diagram of the prior art.

[Explanation of symbols]

 1: Maintenance management system 2: Reception system 3: Reception unit 4: Work request unit 5: Monitoring unit 6: Alarm unit 7: DB server 8: Reception data 9: Instruction data 10: Result data 15: Schedule system 16: Schedule input Means 17: Schedule processing means 18: Work processing means 19: Analysis means 20: DB server 22: Schedule data 23: Work result data 24: Master

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Hajime Meya 98 Uno-nu, Unoki-cho, Kawakita-gun, Ishikawa Pref. Inside PFU Co., Ltd. (72) Takashi Satake Unoki-nu, Unoki-cho, Kawakita-gun, Ishikawa 98 No. 2 FFU Co., Ltd. F-term (reference) 5B049 AA00 CC00 CC01 CC03 CC32 DD05 EE05 EE31 GG04 GG09 5C087 AA05 AA08 AA19 DD03 DD08 DD12 DD33 EE07 EE20 FF30

Claims (11)

[Claims] 1. A reception system provided at one or a plurality of bases for centrally collecting information on maintenance requests, transmitting work instructions to a maintenance area, and managing progress from reception of maintenance work to completion of maintenance work. A maintenance management system, comprising: a schedule system that cooperates with the reception system and cooperates with a terminal device provided in each maintenance area to centrally manage information on maintenance work in cooperation with a network. 2. The reception system according to claim 1, wherein the reception system receives various requests from a customer and generates reception data, and generates instruction data for the information received by the reception unit and executes a work request to each district. Work request means, and monitoring means for acquiring progress data or result data indicating the work status from each district, and executing a coordination process with a schedule system from the reception data and instruction data. The maintenance management system according to claim 1. 3. The maintenance system according to claim 1, wherein the reception system includes an alarm unit that executes an alarm process when necessary by referring to the information on the work state and the scheduled work date and time. Management system. 4. The schedule system collects information relating to a maintenance request for each district based on instruction data obtained from a reception system, and executes a list of instruction data and a registration process and a reference process of schedule data relating to maintenance work. Schedule processing means for performing work detailed processing from the schedule data and the instruction data, registering the work result, creating work result data, and transmitting the work result data to the reception system. The maintenance management system according to claim 1. 5. The maintenance management system according to claim 1, wherein said schedule system comprises an analysis means for executing a search process of various information from the instruction data, the schedule data, and the work result data. system. 6. The schedule system further comprises schedule input means for individually collecting information on a maintenance request in each maintenance district and executing a schedule registration process for a maintenance work having no instruction data to be obtained from a reception system. The maintenance management system according to claim 1 or 4, wherein: 7. The maintenance management system according to claim 2, wherein said instruction data includes a responsible area, a work content, and a work state. 8. The maintenance management system according to claim 4, wherein said schedule data includes an affiliation district, a work district, a work content, a work instruction presence / absence, and a work state. . 9. The schedule system according to claim 4, wherein, when displaying the schedule list, a sign for distinguishing between scheduled and unscheduled is displayed on the work instruction screen. 7. The maintenance management system according to 7 or 8. 10. The schedule system according to claim 1, wherein when displaying the schedule list, the schedule table is displayed in a line table corresponding to the work date and time scale, and the line table is displayed in a color corresponding to the work content. Item 4. The maintenance management system according to Item 4, 5, 6, 7, or 8. 11. A reception system provided at one or a plurality of bases for centrally collecting information on maintenance requests and managing the progress from maintenance work reception to maintenance work completion. This is a recording medium that realizes control of a maintenance management system, which is configured by linking a schedule system that centrally manages information related to maintenance work by linking with terminal devices installed in A centralized reception processing function that receives requests and creates reception data, a work request processing function that creates instruction data for the received information and sends work requests to each district, and based on instruction data obtained from the reception system To collect information on maintenance requests for each district, list instruction data, and schedule data on maintenance work. A scheduling processing function for executing data registration processing and reference processing; executing work detailed processing from schedule data and instruction data; registering work results to create work result data; and transmitting the work result data to the reception system. A computer for realizing a work completion report processing function and a monitoring function for obtaining progress data or result data indicating a work state from each district and executing a coordination process with a schedule system from the reception data and the instruction data. A recording medium that records a readable program.