JP2000322631A - Automatic teller machine - Google Patents

Abstract

PROBLEM TO BE SOLVED: To return an actual article of an inadvertently left medium first taken in from a device through the operation of a client by recognizing the medium and client specification information for specifying the medium and the client, and correspondently storing these pieces of information. SOLUTION: A base bill is passed through a recognizing until 4 and a character recognizing unit 5 in all operations and a denomination and a bill number or the like are read. The read number is made into data, stacked in a memory for storing one transaction part inside the unit, next transferred to a control part 1 and stored. The character recognized bill is stored in a left article take-in cassette 14. A main control part, to which the notice of leaving occurrence is received, records and preserves transaction information (such as the account number of the client, a bank code, a branch number and a name) just before the occurrence of taking-in and left medium information (such as left amount, bill number and a denomination) in a storage device as left article information. When the relevant client presses a confirm key, the bill number is read by the character reading unit 5 and when it is matched, the bill is returned.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for discriminating a banknote that has been left behind in an automatic transaction apparatus (hereinafter referred to as ATM) used in a financial institution or the like and a method for returning the same.

[0002]

2. Description of the Related Art Generally, media handled by ATMs include cash, cash cards, passbooks, statement slips, transfer cards, and the like. These are the transactions (payment, deposit, bookkeeping, transfer, etc.) intended by customers. (Transfer), a required medium is inserted into the ATM, and various media discharged as a result are received. However, not a few customers leave without receiving the medium.

[0003] In such a case, the remaining medium is processed as a forgotten medium and taken into the ATM. There are two ways to return a medium that has been forgotten, such as when the forgotten person goes to the place himself, declares `` I forgot to take XXX '' and returns it, or Was contacted directly with the person who had forgotten to take it, based on the take-in vote printed with the contents of the questionnaire. However, in the case of a cash card or a passbook, it can be easily determined because the name of the customer is described. However, it is not easy for cash only because it is not possible to prove whether or not the taken-in banknote belongs to the person in question. Therefore, if cash was forgotten, the amount had to be declared and checked to see if it was the same as the amount of the banknotes that had been taken in, and if not, scrutiny in the store was required. .
In addition, depending on the operation method of the ATM, banknotes that are forgotten are
Since it is required to return a customer who has forgotten the bills separately, the operation may be stopped when two forgotten bills occur.

[0004] However, the above-described method requires labor and is burdensome, and it is easy for a person to make a mistake and make a mistake. In the case of an ATM installed in a store, if you forget to take it during business hours, you will be able to respond immediately because there are clerks, but there is no person to respond at outside office hours and outside the office machine, so you will have to spend time. Cost me. Also, stopping the operation of the ATM may cause a decrease in operation efficiency.

SUMMARY OF THE INVENTION In view of the above problems, the present invention provides a configuration in which a specific forgotten medium is returned to a specific forgotten customer without the need for manual intervention, thereby saving the labor involved in returning the forgotten medium. It is another object of the present invention to prevent the operation of the ATM from being stopped.

[0006]

In order to achieve the above object, according to the present invention, when an ATM is taken in with a forgotten medium, the forgotten medium and the forgotten customer are specified, and the same is operated by the corresponding customer. Return the actual contents of the forgotten media previously taken from the device. Or, it will be returned by automatically correcting the account contents.

That is, according to the present invention, in an automatic transaction apparatus for automatically transacting a transaction by a customer's operation and taking a medium left behind in the transaction into the apparatus, when the customer forgets to take out the medium released by the apparatus, Recognize the medium specifying information for specifying the medium and the customer specifying information for specifying the customer, store these information in association with each other, and when the customer who has forgotten to operate again operates, A medium matching the medium specifying information corresponding to the customer specifying information is fed out from the apparatus and returned to the customer.

[0008] When the customer forgets to take the medium released by the apparatus, the apparatus recognizes apparatus specifying information for specifying the apparatus in addition to the medium specifying information and the customer specifying information.
The information is stored in a shared database shared by a plurality of devices in association with each other, and when the customer who has forgotten to operate the device again operates, if the device corresponding to the customer identification information is the device concerned, the customer identification information May be fed out of the device and returned to the customer, and if the device is a device other than the device, the customer may be prompted to perform a return operation on the device.

Further, when the customer who has forgotten the operation again operates, the amount of the forgotten medium corresponding to the customer specifying information is automatically corrected for the account corresponding to the customer specifying information. , May be returned to the customer.

[0010]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a schematic diagram showing a configuration of a banknote pay-in / pay-out device according to a first embodiment of the present invention. 1 in the figure
Is a control unit of the banknote pay-in / pay-out device 15, and the control unit 1 controls each unit according to a command from the main control unit, and notifies the result. Reference numeral 2 denotes a customer interface unit that separates and conveys the batch-inserted banknotes and discharges them all at once. Reference numeral 3 denotes a front-back reversing unit that reverses the banknotes. Reference numeral 4 denotes a banknote denomination and authenticity determination. The recognition unit 5 is a character recognition unit as a medium specifying information reading unit, and the character recognition unit 5 reads a bill number as medium specifying information. Reference numeral 6 denotes a pay-in / pay-out unit that separates and conveys bills stored in the stacker and temporarily holds deposited bills, and 7 to 9 denote stacker units that store bills.

Reference numeral 10 denotes a replenishment / recovery cassette used when replenishing and collecting bills in the stacker units 7 to 9, and 11 denotes a reject cassette for storing bills which could not be normally discriminated by the recognition unit 4. is there. 1
2, 13 are traveling paths for transporting bills to each unit,
Reference numeral 14 denotes a forgotten take-in cassette capable of storing or separating and carrying a forgotten bill.

FIG. 2 is a block diagram showing a system configuration of the ATM according to the present embodiment, and FIG. 3 is a perspective view showing an appearance of the ATM. In FIG. 2, reference numeral 21 denotes a main control unit which stores data necessary for transactions and a control program for operating the ATM itself. 22 is a storage device. 23
Is a customer operation unit. The customer operation unit 23 performs display and information input for guiding an operation when a customer performs a transaction. Reference numeral 24 denotes a communication unit, and the main control unit 21 communicates with the host computer via the communication unit 24.

Reference numeral 25 denotes a card reader printer which reads the magnetic part and the embossed part of the inserted cash card and sends information necessary for the transaction to the main control part. Further, the details of the transaction are printed on a statement slip, and are discharged together with the card at the end of the transaction. Reference numeral 26 denotes a banknote pay-in / pay-out device having the configuration shown in FIG. 1, which separates and conveys the banknotes inserted collectively one by one, discriminates the denomination and authenticity, and stores only the banknotes determined to be genuine. Also, the designated bill is counted and discharged.

Reference numeral 27 denotes a passbook entry machine which reads the magnetic section of the inserted passbook and sends information necessary for transactions to the main control section. It also prints the information sent from the host computer on the passbook. Numeral 28 denotes a coin depositing and dispensing machine, which separates and transports the coins inserted one by one, discriminates the denomination and authenticity, and stores only coins determined to be true. Also, the designated coins are counted and discharged.

Reference numeral 29 denotes a journal printer, which prints emboss image data and transaction contents sent from the main control unit 21. (Used as a copy of transactions.) Each unit having the above configuration is controlled by the main control unit 21 and communicates with the host computer via the communication unit 24 to realize each transaction. Next, in FIG.
Reference numeral 30 denotes an ATM, 31 denotes a card insertion / ejection port of the card reader / printer 25, and 32 denotes a bill insertion / discharge of the bill depositing / dispensing machine 26.
The outlet 33 is a passbook insertion / ejection outlet of the passbook entry machine 27, 3
4 is a coin insertion / ejection port of the coin depositing / dispensing machine 28, and 35 is a coin returning port of the coin depositing / dispensing machine 28.

FIGS. 4 to 6 are flowcharts showing the operation of this embodiment, and FIGS. 7 to 9 are plan views showing screen display examples of the embodiment. The operation of the present embodiment will be described below with reference to a flowchart and a screen display example. Banknote depositing / dispensing machine 2
The operations 6 include payment, withdrawal, replenishment, collection, capture, and return, and each operation is performed in accordance with a command from the main control unit 21. In all operations, the bill passes through the recognition unit 4 and the character recognition unit 5, and the denomination, authenticity and bill number are read.

The numbers read by the character recognition unit 5 are converted into data, stacked in a memory for storing one transaction unit in the reading order in the unit, and transferred to the control unit 1 at a certain timing. In the memory. <Dispensing Operation> First, when dispensing is selected (SA1), a bill for dispensing is paid out, passes through the recognition unit 4 and the character recognition unit 5, and the denomination, authenticity determination and bill number are read. . The number read by the character recognition unit 5 is converted into data (SA2), and is stacked on a memory storing one transaction unit in the reading order (SA2).
3) When all the denominations and the number of designated banknotes have passed through the character recognition unit 5 (SA4), the banknotes are transferred to the control unit 1 (SA5). When the receipt of the bills conveyed by the customer service unit 2 is normally confirmed (SA6),
The data transferred to the control unit 1 is erased from the memory (SA7).

However, if the receipt is not confirmed (forgetting occurred), the data is not erased.
Banknotes for which receipt has not been confirmed are taken in (S
The process proceeds to A7). Details of the capturing operation will be described later. <Payment operation> At the time of payment operation (SA1), customer service unit 2
, The input banknotes are separated and conveyed, the numbers read by the character recognition unit 5 are converted into data (SA9), and are stacked in a reading order in a memory storing one transaction unit in the unit (SA10), and all the banknotes are read. Is a character recognition unit 5
(SA11), the read data is transferred to the control unit 1 (SA12) and stored in the memory. The transported banknotes are temporarily held in the deposit / withdrawal unit 6, but at this time,
The denomination and the result of the authenticity determination are displayed as a deposit amount on the customer operation screen, and when the confirmation key is pressed (SA13), the temporarily held banknotes are stored in the stacker units 7 to 9 and simultaneously transferred to the control unit 1. Erase data (S
A14, SA15).

When the cancel key is pressed on the customer operation screen (SA13), the data transferred to the control unit 1 is not deleted. When the cancel key is pressed, the operation shifts to a return operation, and the bill is separated again and transported to the customer service unit 2 (SA1).
6). When the reception is confirmed in the customer service unit 2 (SA
6) The data transferred to the control unit 1 is deleted (SA)
8).

On the other hand, when the reception confirmation is not performed (when the forgetting is performed), the data is not erased. Banknotes for which receipt has not been confirmed are taken in (SA
Go to 7). Details of the capturing operation will be described later. <Other transaction operations> In the replenishment / collection / return operation, even if the banknote number is read by the character recognition unit 5, the banknote number is not transferred to the control unit. However, the characters are sequentially stacked in the character recognition unit 5 as recognition data. <Capture Operation> The flow of the capture operation will be described with reference to FIG. The banknote number of which the receipt has not been confirmed is read again by the character recognition unit 5 (SB1), and the data is sequentially stacked in the memory (SB2). After all the bills pass through the character recognition unit 5 (SB3), the read data stacked in the memory is transferred to the control unit 1 (SB4). It is determined whether the transferred data matches the data transferred in the previous operation (data transferred at the time of dispensing or depositing operation) (SB
5) If it is determined that the banknote has been deposited in the previous operation,
It is determined whether all of the previous transactions have been prepared (SB
6). If all of the previous transactions are complete, it is determined that there is no unknown medium and all of them have been forgotten. If a banknote number that does not match occurs in SB5, there is a possibility that an abnormal operation has been performed, so all the banknotes captured in the capture process are set as unknown media.

After the above determination, the banknotes whose characters have been recognized by the loading operation are stored in the forgotten loading cassette 14 (SB8). After the completion of the loading operation, the control unit 1 notifies the main control unit 21 that the forgetting has occurred, and also forgets to remove the forgotten amount, bill number, denomination, number of forgotten bills, unknown medium / no media. The medium information is transferred to the main control unit (SB9). In response to this, the main control unit 21 receives the transaction information (customer account number,
Bank code / branch number / name) and the above-mentioned forgotten media information (forgot amount / banknote number / denomination / number of forgotten banknotes /
(Unknown medium present / absent) is recorded and stored in the storage device 22 as forgetting information (SB10). <Return operation of forgotten banknote> This forgotten information is retrieved from customer information (account number, bank code, branch number, etc. recorded on the magnetic part of the cash card or passbook) from the forgotten information of the storage device 22, When the relevant person operates, a "forgot banknote" key 36 is displayed on the transaction selection screen of the customer operation unit 23 as shown in FIG.

Here, when the customer selects and presses the "forgot bill" key 36 on the transaction selection screen, it is determined whether or not there is an unknown medium (SC1). If not, the "return screen" of FIG. 8 is displayed. Then, the forgotten amount is displayed on the screen from the forgotten information recorded in the storage device 22 (SC
2). If an unknown medium is included, the amount is not displayed, and the screen for inputting the forgotten amount shown in FIG. 9 is displayed (SC
5).

When there is no unknown medium, when the "confirm" key 37 is pressed (SC3), 14
The stored banknotes are separated and conveyed, the banknote numbers are read by the character recognition unit 5, and only the banknote numbers that match at the time of taking in are conveyed to the customer service unit 2 and returned (SC4). Unmatched banknotes are temporarily stored in the depositing / dispensing unit 6, and after the matching banknotes are returned, re-separated and stored in the forgotten take-in cassette 14.

On the other hand, if there is an unknown medium, when the customer inputs the amount of money left behind (SC5), it is determined whether or not the input amount matches the amount of money left behind (SC6). Move to operation (SC4). If they do not match, the employee will be returned for intervention. After the above-described operation of returning the forgotten banknote, the main control unit 21 deletes the information on the forgotten banknote in the storage device 22. Alternatively, the returned information including the return date and time may be stored in the storage device 22 for a certain period of time together with the information on the forgetting to return.

As described above, according to the first embodiment,
By reading the banknote number, it is possible to confirm that the banknote is of the previous transaction, and it is possible to return only the actual banknote that was forgotten. FIG. 10 is a block diagram showing a system configuration according to the second embodiment of the present invention.

Since the configuration of the ATM 30 is the same as that shown in FIGS. 1 to 3, the description is omitted and the same reference numerals are used. Reference numeral 38 denotes a server as an external device having a shared database, which is connected to each ATM 30 and can share each information. FIG. 11 is a plan view showing a screen display example of the present embodiment.

The operation of this embodiment will be described below. First, a dispensing operation, a deposit operation, and other transaction operations are performed in the same manner as in the first embodiment. <Import operation> Banknotes that have not been confirmed
The bill number is read again by the character recognition unit 5, and the data is sequentially stacked in the memory. After all the bills pass through the character recognition unit 5, the read data stacked in the memory is transferred to the control unit 1. It is determined whether the transferred data matches the data transferred in the previous operation (data transferred during the dispensing or depositing operation), and if it is determined that the bill is a banknote received in the previous operation. , It is determined whether or not all the previous transactions are complete. If all of the previous transactions are complete, it is determined that there is no unknown medium and all of them have been forgotten. If a banknote number that does not match occurs, there is a possibility that an abnormal operation has been performed, so all the banknotes captured in the capturing process are set as unknown media.

After the above determination, the banknotes whose characters have been recognized by the loading operation are stored in the forgotten loading cassette 14. After the completion of the loading operation, the control unit 1 notifies the main control unit 21 that the forgetting has occurred, and also forgets to remove the forgotten amount, bill number, denomination, number of forgotten bills, unknown medium / no media. The medium information is transferred to the main control unit 21. In response to this, the main control unit 21 receives the transaction information (customer account number / bank code / branch number / name) and the above-mentioned forgotten medium information (forgotten amount,
The banknote number, denomination, number of banknotes left behind, number of unknown media / unknown medium) are transferred to the server 38 as forgetting information, and are recorded and stored in a storage unit of the server as a shared database (hereinafter, a forgetting information database). <Return operation of forgotten banknote> This forgotten information is read from the main control unit 21 to the server 38 after reading customer information (such as an account number, a bank code, and a branch number recorded on the magnetic part of a cash card or passbook). Is retrieved from the forgotten information database of the server 38 for the presence of the forgotten information.
A return screen is displayed on the customer operation unit 23 as shown in FIG.
The customer is informed that there is a banknote left behind and the ATM number left behind. After that, the customer presses a “cancel” key 39 to cancel the transaction to be performed at the ATM or a “confirmation key” 40 to continue the transaction.

When the ATM which has been forgotten is the ATM, after pressing the "confirmation key" 40, the customer operation section displays the transaction selection screen shown in FIG. Thus, a banknote that has been forgotten can be received in the same procedure as in the first embodiment. Further, when the ATM that has been forgotten is the ATM, the ATM with the notified number can receive the forgotten banknote in the same procedure as described above.

The main control unit 21 of the ATM 30 that has forgotten may retrieve the forgotten information by searching the forgotten information database of the server, or may retrieve the forgotten information into the main storage unit 21 when the forgotten bill is imported. You may leave the forgotten information and obtain it from this. In either case, after the forgotten bill return operation, the main control unit 21 notifies the server 38 that the return processing has been completed. In response, the server 38 deletes the forgotten information from the forgotten information database. Alternatively, the main control unit 21 may send the returned information including the return date and time to the server 38, and the server 38 may store the information together with the forgotten information for a certain period of time.

As described above, according to the second embodiment,
Even if the customer forgets the ATM that he has forgotten,
Can be specified, the forgetting is notified, and the return process can be performed. FIG. 12 is a block diagram showing a system configuration according to the third embodiment of the present invention.

Since the structure of the ATM 30 is the same as that of FIGS. 1 to 3, the description is omitted and the same reference numerals are used. Reference numeral 41 denotes a host computer, and a communication device 42,
It is connected to each ATM 30 via 43 and exchanges information. Further, in the present embodiment, the criterion for determining whether or not the account contents can be corrected is based on whether or not there is an unknown medium in the captured bill.

FIG. 13 is a flowchart showing the operation of this embodiment. Hereinafter, the operation of the present embodiment will be described. First, a dispensing operation, a deposit operation, and other transaction operations are performed in the same manner as in the first embodiment. <Capture Operation> The flow of the capture operation will be described with reference to FIG. For the banknotes whose receipt has not been confirmed, the banknote number is read again by the character recognition unit 5 (SD1), and the data is sequentially stacked in the memory (SD2). After all the bills pass through the character recognition unit 5 (SD3), the read data stacked in the memory is transferred to the control unit 1 (SD4). It is determined whether the transferred data matches the data transferred in the previous operation (data transferred at the time of withdrawal or deposit operation) (SD
5) If it is determined that the banknote has been deposited in the previous operation,
Judge whether all the previous transactions are complete (SD
6). If all of the previous transactions are complete, it is determined that there is no unknown medium and all of them have been forgotten. If a banknote number that does not match occurs in SB5, there is a possibility that an abnormal operation has been performed, so all the banknotes captured in the capture process are set as unknown media.

After the above determination, the presence / absence of an unknown medium is determined (SD7), and if not, the banknotes whose characters have been recognized by the loading operation are stored in the stacker units 7 to 9 (SD7).
8) Further, the transfer of the message for correcting the account contents is selected (S).
D9). If so, these are stored in the forgotten take-in cassette 14 (SD10), and after the end of the take-in operation, the control unit 1 notifies the main control unit 21 of the occurrence of the forgotten leave, Banknote number, denomination,
The information about the number of banknotes that have been left behind and information about the media that has been left or not with or without an unknown medium is transferred to the main control unit 21 (SD11). In response to this, the main control unit 21 receives the transaction information (the customer's account number / bank code / branch number / name) immediately before the capture occurs.
And the above-mentioned forgotten medium information (forgotten amount, banknote number, denomination, number of forgotten banknotes, with / without unknown medium) are transferred to the host computer 41 as forgotten information, and SD9
If the transfer of the message for correcting the account contents is selected, the transfer is also made (SD12). <Automatic correction of account contents> The host computer 41 is SD1
When receiving the message of 2, the amount of money forgot for the account contents is automatically corrected. After the correction, the host computer adds the corrected information to the forgotten information transferred by the SD 12 and stores it for later collation.

It is possible to delete the forgotten information after the account contents are automatically corrected. However, if the account contents are automatically corrected, the customer may not be aware of the forgetting.
As described above, it is preferable that the forgotten information and the corrected information are stored for a certain period for later collation. Also,
When the host computer 41 receives the message of SD12, the host computer 41 does not perform the automatic correction processing of the account contents, suspends the correction processing until the next transaction is specified, and when the next transaction is specified, the customer The transaction may be started after the correction process is performed by displaying such a message. <Return operation of forgotten banknote> The banknote stored in the forgotten take-in cassette 14 with the unknown medium is the first or second banknote.
Is returned to the customer by the same forgotten banknote return operation as in the embodiment.

As described above, according to the third embodiment,
As long as there is no unknown media, the forgotten amount can be returned numerically by modifying the account contents. In addition, since the forgotten money is returned immediately after correcting the account contents, it is possible to avoid the limitation of the payment amount due to the forgotten money. That is, if the payment operation at the time of forgetting not to be corrected is not corrected, the inconvenience that payment transaction cannot be performed again is eliminated.

As described above, in each of the above embodiments, the present invention
Although the example applied to TM was shown, it is not limited to this.
The present invention is also applicable to other devices such as a ticket issuing machine. In each of the above embodiments, the forgotten medium is described as a banknote and the medium specifying information is described as a banknote number.
Passbooks, statement slips, transfer cards, and the like can also be imported and returned as forgotten media. In this case, the cash card number, passbook number, statement slip number, transfer card number, and the like are the medium specifying information.

According to the present invention, the ATM, the server or the host computer has the information for forgetting, so that it is possible to return the missed item without human intervention, so that the operation of the ATM is stopped without the trouble of the staff. There is no need.

[0039]

As described above in detail, in an automatic transaction apparatus for automatically transacting transactions by the operation of a customer and taking in a medium forgotten in the transaction into the apparatus, the customer forgets to take the medium released by the apparatus. When the customer who has forgotten to operate again recognizes the medium specifying information for specifying the medium and the customer specifying information for specifying the customer and stores these information in association with each other. In the method, a medium that matches the medium specifying information corresponding to the customer specifying information is fed out from the device and returned to the customer. It is possible to return the actual medium of the forgotten medium previously taken from the device by the operation of the customer.

As a result, it is possible to return a specific forgotten medium to a specific forgotten customer without the need for human intervention, thereby saving the labor of the staff involved in returning the forgotten medium and stopping the operation of the ATM. This has the effect of preventing it. In the above configuration, in the case where the customer forgets to take the medium released by the device, the device recognizes device specifying information for specifying the device in addition to the medium specifying information and the customer specifying information, and associates the information. When the customer who has forgotten to operate again stores the information in the shared database shared by a plurality of devices, if the device corresponding to the customer identification information is the device concerned, the device corresponding to the customer identification information is forgotten. The medium is taken out of the device, returned to the customer, and if the device is a device other than the device concerned, if the customer is urged to perform the return operation on the corresponding device, the customer who operated the different device can be prompted to return the medium that has been forgotten. it can. Thereby, there is an effect that the serviceability of return is further improved.

Further, in the above configuration, when the customer who has forgotten the operation again operates, the account corresponding to the customer identification information is automatically transferred to the account corresponding to the customer identification information. If the correction is made and returned to the customer, the operation of returning the forgotten medium can be performed only by processing the data in the account. This has the effect of further simplifying the process of returning a forgotten medium.

Further, according to the second aspect of the present invention, the device identification information is added to the forgotten information and sent to the shared database by the communication means. The communication means searches the shared database to see if there is any forgotten information that matches, and if so, retrieves it and displays part or all of the forgotten information by the display means,
Further, if the device is a device that matches the device identification information of the forgotten information, the ATM is operated by the customer.
From the inside, the forgotten medium that matches the medium identification information of the forgotten information is fed out and returned, so even if the customer forgets the forgotten device, another device connected to the shared database specifies the forgotten device and By notifying and returning the forgotten medium previously taken from the forgotten device by the operation of the customer.

Further, according to the third aspect, when the user forgets to take out the medium, the medium is taken in, and
The medium specifying information reading means reads the medium specifying information of the forgotten medium, the account specifying information extracting means extracts the account specifying information of the forgotten customer, and transfers the forgotten information including at least the medium specifying information and the customer specifying information. Is transferred to an external device, and furthermore, whether or not the account contents can be corrected is determined by the determination means, and when it is determined that the account contents can be corrected, the transfer of the account content correction message is selected by the selection means, and the account content correction message is transmitted. Since the data is transferred to the external device by the transfer means, when the forgotten medium is taken in by the ATM, the forgotten medium and the forgotten customer can be specified, and the account contents can be automatically corrected.

As a result, it is possible to return a specific forgotten medium to a specific forgotten customer without the need for manual intervention, thereby saving the labor involved in returning the forgotten medium and stopping the operation of the ATM. This has the effect of preventing it.

[Brief description of the drawings]

FIG. 1 is a schematic diagram showing a configuration of a banknote pay-in / pay-out device according to a first embodiment of the present invention.

FIG. 2 is a block diagram showing an ATM system configuration according to the first embodiment of the present invention.

FIG. 3 is a perspective view showing an appearance of the ATM shown in FIG. 2;

FIG. 4 is a flowchart showing an operation of the first exemplary embodiment of the present invention.

FIG. 5 is a flowchart illustrating an operation of the first exemplary embodiment of the present invention.

FIG. 6 is a flowchart showing an operation of the first exemplary embodiment of the present invention.

FIG. 7 is a plan view showing a screen display example according to the first embodiment of the present invention.

FIG. 8 is a plan view illustrating a screen display example according to the first embodiment of this invention.

FIG. 9 is a plan view illustrating a screen display example according to the first embodiment of this invention.

FIG. 10 is a block diagram illustrating a system configuration according to a second embodiment of the present invention.

FIG. 11 is a plan view showing a screen display example according to the second embodiment of the present invention.

FIG. 12 is a block diagram illustrating a system configuration according to a third embodiment of the present invention.

FIG. 13 is a flowchart showing an operation of the third exemplary embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Control part 2 Customer service unit 4 Recognition unit 5 Character recognition unit 6 Deposit / withdrawal unit 7-9 Stacker unit 14 Forget-taken take-in cassette 21 Main control part 22 Storage device 23 Customer operation part 24 Communication part 26 Banknote pay-in / pay-out machine 30 ATM 38 server 41 Host computer

Claims (3)

[Claims] Claims: 1. Automatically conduct a transaction by a customer operation,
In an automatic transaction apparatus that takes in a medium that has been forgotten in a transaction into a device, when a customer forgets to take out the medium released by the device, medium specifying information for specifying the medium and customer specification for specifying the customer While recognizing the information and storing the information in association with each other, when the customer who has forgotten to operate again operates a medium that matches the medium specifying information corresponding to the customer specifying information from the apparatus, Automatic transaction device, which is returned to 2. The automatic transaction apparatus according to claim 1, wherein when the customer forgets to take out the medium released by the apparatus, the apparatus identification information for further identifying the apparatus in addition to the medium identification information and the customer identification information. Recognize and store these information in a shared database shared by a plurality of devices in association with each other, and when the customer who has forgotten to operate again operates, if the device corresponding to the customer identification information is the device concerned, An automatic transaction apparatus wherein a forgotten medium corresponding to the customer identification information is fed out of the apparatus and returned to the customer, and if the apparatus is other than the apparatus, prompts the customer to perform a return operation on the apparatus. 3. The automatic transaction apparatus according to claim 1, wherein when the forgotten customer operates again, the forgotten medium corresponding to the customer identification information is stored in the account corresponding to the customer identification information. An automatic transaction device characterized by automatically correcting the amount of money and returning it to the customer.