JP2000196756A - Call transfer system - Google Patents

Abstract

(57) [Summary] [Problem] To automatically switch a call transfer destination according to location information. When a call is received at a transfer service center, a transfer setting control unit refers to a database in accordance with an input operation from a user, and sets a voice response device.
To set the call transfer for the transfer setting data specified by the user. The contents of the setting are selected by appropriate announcement guidance, and the setting items include, for example, PHS terminals 21a and 21 as transfer settings when connection is impossible.
b, 21c when the power is turned off and where radio waves do not reach, for example, a transfer setting for an incoming call at the position of the PHS terminal 22, and a transfer setting for position specification, for example, at the current position of each of the PHS terminals 21a, 21b, 21c. Transfer settings for incoming calls are provided. The transfer destination control means 220
For an incoming call to the terminals 21a, 21b, 21c, and 22, a transfer destination is searched based on the transfer setting data in the database 120 and transferred.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

TECHNICAL FIELD The present invention relates to a PHS (Personal
The present invention relates to a call transfer system for transferring an incoming call to a terminal to a predetermined transfer destination based on a preset call transfer transfer setting.

[0002]

2. Description of the Related Art Conventionally, there is a call transfer service as one of services provided in a PHS. In this call transfer service, for example, when the PHS terminal is used while moving at a high speed, when the PHS terminal is out of the service area or when the power of the PHS terminal is turned off, for example, a fixed telephone set as a transfer destination set in advance to the PHS terminal. Etc. can be transferred to the terminal. An example of such a conventional PHS incoming call transfer system is disclosed in, for example,
An incoming call transfer system as described in Japanese Patent No. 271563 is known.

FIG. 6 is a block diagram showing an example of a conventional incoming call transfer system. The incoming call transfer system is connected to a PHS terminal 1, a radio base station (CS) 2 for performing wireless connection control with the PHS terminal 1, and a radio base station 2 via an I-interface subscriber module adapter (ISMA) 3A. , An I-interface subscriber module (ISM) 4A having a circuit switching and additional service function for providing an ISDN connection service, and a digital electronic exchange (SWM) for controlling the switching of a wireless line via the I-interface subscriber module 4A ( D70 (SA
P)) 5A and a voice response device (ARE) for reproducing voice data stored by a digital signal according to various inputs.
6, a PHS service control station (NSP) 7 for performing various service controls related to the PHS, and a PHS service control station 7 via an I interface subscriber system module (ISM) 4B in the home memory station to which the PHS terminal 1 belongs. Digital electronic exchange (D70) 5B to be connected and PH
I-interface subscriber system module adapter (H-ISMA) 3B as home memory station to which S terminal 1 belongs
And I-interface subscriber module adapter (H
-ISMA) A database (ISMA-) that stores various information of the PHS terminal 1 belonging to the 3B as subscriber data.
DB) 8 and subscriber data 9 stored in the database 8.

Next, the operation of the incoming call transfer system having the above configuration will be described. The user transmits a predetermined specific number as a connection destination number to the PHS service control station 7 via the PHS terminal 1 as information for requesting a change of a call transfer destination. The PHS service control station 7 determines whether or not the transmitted connection destination number is a predetermined specific number and whether or not the calling source is the PHS terminal 1. Then PH
The S service control station 7 requests the PHS terminal 1 to input an instruction code through the wireless base station 2 by voice guidance or the like. As the types of instruction codes, start and stop of a call transfer function, change of a call transfer destination, and the like are provided. PH
The user of the S terminal can adjust the PH according to the voice guidance or the like.
By operating the S terminal, a desired instruction code is transmitted. PH
Upon receiving the instruction code returned according to the request, the S service station 7 sends a common line signal to the I interface subscriber module adapter 3B in the home memory station of the PHS terminal 1 specified based on the calling number of the PHS terminal 1. It connects via a network and instructs the setting or stop of the call transfer function or the setting or change of the telephone number of the call transfer destination according to the instruction code. Based on this instruction, the I-interface subscriber module adapter 3B in the home memory station rewrites the contents of the corresponding subscriber data 9 in the database 8.

[0005]

In the call transfer system having the above configuration, only one call transfer destination can be set in advance. For example, a plurality of call transfer destinations can be set according to the current position of the PHS terminal 1. There is a problem that the call transfer destination cannot be switched from the middle to perform the transfer, and the convenience of the call transfer system is poor. Also, for example, PH
Even when the power of the S terminal 1 is turned on and the user is within the communication area of the PHS, there are cases where the user desires to transfer the incoming call. As a result, there has been a problem that it is not possible to respond to a user's request. The present invention has been made in view of the above circumstances, and provides a call transfer system capable of automatically selecting a call transfer destination from a plurality of call transfer destinations based on location information of a PHS terminal. With the goal.

[0006]

In order to solve the above-mentioned problems and to achieve the above object, a call transfer system according to the present invention, which transfers a call to a PHS terminal to a preset transfer destination, A call forwarding system for forwarding to a PHS terminal, wherein the call forwarding system includes a database composed of transfer setting data set for each of the PHS terminals, and stores the transfer setting data based on input information from a user. Transfer setting control means for editing, and transfer destination control means, wherein the transfer setting data is set when the connection to the PHS terminal is disabled and is referred to when the connection to the PHS terminal is disabled. It consists of the position setting to be referenced,
The setting for when connection is impossible describes validity or invalidity of transfer execution and a transfer destination telephone number, and the position designation setting includes at least one or more data items having different position information of the PHS terminal. Each of the data sets describes validity or invalidity of transfer execution, a transfer destination telephone number, and the location information, and the transfer destination control unit includes the PHS terminal. Means for specifying the current position of the PHS terminal when connection to the PHS terminal is possible; means for searching the database for the presence or absence of the transfer setting data including the same position information as the current position; Means for transferring the incoming call to the transfer destination telephone number described in the transfer setting data when the transfer is enabled in the set; If the data set for the case and the current position exemplary transfer the data set for location is invalid it does not exist, the PHS
Means for transferring the incoming call to a terminal.

In the above-mentioned incoming call transfer system, for example, when the PHS terminal is used while moving at a high speed, or when the PH
For example, when the connection to the PHS terminal cannot be established from the wireless base station or the like due to the out of service area of the S or the power supply of the PHS terminal, etc., in addition to transferring the incoming call to the PHS terminal to a preset transfer destination, For example, even when the PHS terminal is turned on and within the PHS communication area, the incoming call can be forwarded to a preset destination, so that, for example, the PHS terminal is in a place where it is difficult to receive the incoming call. Even at this time, there is no need to turn off the power of the PHS terminal, and unnecessary trouble can be avoided even if the power of the PHS terminal is forgotten to be turned off.

Further, in the call transfer system according to claim 2, the call transfer system includes a voice response device, and the user edits the transfer setting data according to voice guidance from the voice response device. It is characterized by performing.

In the above-described call transfer system, call transfer can be set according to voice guidance.
For example, by connecting a PHS terminal to a transfer service center or the like, it is possible to easily set up call transfer.

[0010]

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing an embodiment of an apparatus according to the present invention. FIG. 1 is a block diagram of a call transfer system according to an embodiment of the present invention. FIG. 2 is a diagram showing transfer setting data.
As shown in FIG. 1, for example, as shown in FIG. 1, a call transfer system 10 according to the present embodiment includes a plurality of, for example, three wireless base stations 11a, 11 installed in different wireless service areas.
b, 11c, three PHS terminals 21a, 21b, 21c located within the respective radio coverage areas of the respective radio base stations 11a, 11b, 11c, and the respective radio base stations 11a, 11c.
PH that does not belong to any wireless area of b or 11c
S terminal 22 and a plurality of, for example, three transfer destinations 31a, 31b, 3
1c and an electronic exchange 10 operating under program control
0 and the voice response device 110 attached to the electronic exchange 100
And a database 120 for storing transfer setting data;
The subscriber interface device 130, the transfer destination 31a,
General telephone line switch 140 accommodating 31b and 31c
It is composed of

The electronic exchange 100 includes a transfer setting control unit 2
10 and transfer destination control means 220. When there is an incoming call from the user to the transfer service center, the transfer setting control means 210 controls the voice response device 110 to provide voice guidance regarding the input, refers to the transfer setting data in the database 120 according to the input operation from the user, and The call transfer setting is performed for the designated transfer setting data. The setting contents of the call transfer are instructed by appropriate voice guidance, and the setting items include a transfer setting when connection is not possible, that is, for example, the PHS terminals 21a and 21a.
b, 21c, and 22 when the power is turned off and where radio waves do not reach, for example, a transfer setting for an incoming call at the position of the PHS terminal 22, and a transfer setting for position designation, that is, for example, each PHS terminal located at a place where radio waves reach 21a, 21b,
A transfer setting for an incoming call at the current position 21c is provided. The transfer destination control means 220 is provided for each PHS terminal 21.
For incoming calls to a, 21b, 21c, and 22, a transfer destination is searched based on the transfer setting data in the database 120 and transferred.

As shown in FIG. 2, the transfer setting data in the database 120 is arranged by allocating a subscriber number for each PHS subscriber, for example, and the transfer setting data for each subscriber is used when connection is impossible. Table (setting when connection is not possible)
310, a position designation table (position designation setting) 32
0. Table 310 for when connection is not possible
Is a portion having substantially the same contents as the above-described subscriber data 9 in the related art, and describes information such as presence / absence of transfer setting, a transfer destination telephone number, presence / absence and type of a transfer talk key, and the like. The position specification table 320 has a predetermined number of table structures determined in advance by a telephone service company, and receives, for example, a setting number 1, a setting number 2, and a setting number 3 for each table (data set). The transfer setting number is allocated. Each setting number 1, 2,
Each of the tables 3 describes information such as presence / absence of a transfer setting, a transfer destination telephone number, and location information including, for example, a wireless base station number, in addition to the call transfer setting number. Further, in the position specification table 320, for example, when input information for starting the transfer of the position specification is input from the user, the execution of the call transfer is enabled for the setting number corresponding to the input information. For example, a flag or the like is recorded.

A call transfer system 10 according to the present embodiment.
Is provided with the above-described configuration.
The operation of 0 will be described with reference to FIGS. FIG. 3 is a flowchart showing the first half of the operation of the call transfer system 10 when the user is guided to the voice response device 110 to set the call transfer. FIG. FIG. 5 is a flowchart showing the latter half of the operation of the call transfer system 10 when setting up call transfer by using FIG. First, the operation when the transfer setting control unit 210 sets or changes the call transfer destination will be described with reference to FIG. The user calls a transfer service center from the PHS terminal device 21a, for example (step S1). When the transfer service center is called, the electronic exchange 100
When the HS terminal 21a is connected to the voice response
Guidance is provided to the user of the S terminal 21a by announcement under program control. In this guidance,
For example, a transfer setting when connection is not possible, that is, a transfer setting for an incoming call when the power of the PHS terminal 21a is turned off and where radio waves do not reach, or a transfer setting for position designation, that is, an individual transfer to the current position of the PHS terminal 21a An instruction is given to select an item such as a transfer setting for setting a destination or an end of this operation by inputting a number set for each item (step S2).

When the user selects the transfer setting for the position designation by inputting the number corresponding to the transfer setting for the position designation from the PHS terminal 21a (step S3), the voice response device 110 sets the PHS terminal 21a. For example, if the user wants to start the transfer, change the transfer destination, change the type of transfer talkie, stop the transfer that has already been enabled, end this operation, etc. An instruction is given to select an item by inputting a number set for each item (step S4). If the user selects to start the transfer (step S5), the PHS terminal 2
The transfer setting for the current position of 1a is already in database 1
Then, it is determined whether or not it exists in step S20 (step S6).
Here, if there is no transfer setting for the current position of the PHS terminal 21a in the database 120, an instruction is given to input a setting number (step S7), and the user inputs, for example, the setting number 1 according to this instruction (step S7). S
8) It is determined whether or not a transfer setting already exists for this setting number 1 (step S9).

When the transfer setting does not exist in the setting number 1, the voice response apparatus 110 inputs, for example, a call transfer destination to a voice mail center or a transfer destination telephone number to the user of the PHS terminal 21a. Selection of items such as
An instruction is issued to input the number set for each item (step S10). When the user selects the input of the transfer destination telephone number (step S11), the voice response device 110 prompts the user of the PHS terminal 21a to input the transfer destination telephone number (step S12). When the transfer destination telephone number is input by the user (step S1)
3), the voice response apparatus 110 announces to the user of the PHS terminal 21a that the input transfer destination telephone number is to be read back and the transfer is started, and whether or not to repeat the processing of step S2 and subsequent steps The user is prompted to make a selection (step S14).
Here, if the user selects to end the operation (step S
15), the voice response device 110 gives an announcement of termination to the user of the PHS terminal 21a (step S1).
6). As for the setting of the stop of the call transfer, the stop may be set by designating the setting number from any position within the communication area. Further, similarly to the existing call transfer service, the setting of stopping may be made from a fixed telephone or the like.

Next, the operation of the transfer destination control means 220 for performing incoming call transfer for an incoming call of the PHS 21a will be described with reference to FIG. First, when the electronic exchange 100 receives an incoming call addressed to the PHS terminal 21a (step ST1), if the PHS terminal 21a is located in a place where radio waves cannot reach (YES in step ST2).
Side), the database 120 is referred to, and the PHS
It is determined whether there is a transfer setting for incoming call transfer in a place where radio waves do not reach the terminal 21a. Here, if there is a transfer setting for incoming call transfer in a place where radio waves do not reach (YES in step ST3), the incoming call is transferred. If no transfer setting is made (NO in step ST3), an announcement to that effect is made. I do. On the other hand, when the PHS terminal 21a is located in a place where radio waves can reach (NO in step ST2),
The current position of the PHS 21a is specified, and whether or not there is a call transfer setting for this current position is determined in the database 1.
20 is determined with reference to step ST4. here,
If the transfer setting of the call transfer exists for the current position of the PHS 21a and the execution of the call transfer is valid (YES in step ST5), the call is transferred. Exists but the execution of the call transfer is not validated (NO in step ST5)
Side), an incoming call is made to the PHS 21a.

Incoming call transfer system 10 according to the present embodiment
According to this, for example, when the PHS terminal 21a is used while moving at a high speed, or when the PHS terminal 21a
For example, the wireless base station 1
When connection from PHS terminal 21a is not possible from 1a,
In addition to transferring the incoming call to the PHS terminal 21a to a preset destination, for example, the PHS terminal 21a
Can be forwarded to a preset forwarding destination even when the power is turned on and the PHS terminal 21a is in an area where the PHS terminal 21a is open. However, there is no need to turn off the power of the PHS terminal 21a.
Unnecessary trouble can be avoided even if the power of the terminal 21a is forgotten to be turned off. Further, since the transfer setting of the call transfer can be performed according to the voice guidance of the voice response device 110, the transfer setting of the call transfer can be easily performed by connecting the PHS terminal 21a to a transfer service center or the like.

In the present embodiment, the registration of the transfer setting of the call transfer and the reception of the call are processed in, for example, the exchange having the database 120. However, the present invention is not limited to this. The switching center that performs the registration of the transfer setting of the call forwarding, the switching center that processes the registration of the call transfer, and the switching center that performs the reception of the incoming call may be different switching stations in the same network.

[0019]

As described above, according to the incoming call transfer system of the first aspect of the present invention, the radio base station transmits the
When the connection to the S terminal cannot be established, in addition to forwarding the incoming call to the PHS terminal to a preset forwarding destination, even when the connection from the radio base station to the PHS terminal can be established, the preset forwarding is performed. Since the call can be forwarded first, there is no need to turn off the power of the PHS terminal even when you are in a place where it is difficult to receive the call by the PHS terminal. Unnecessary troubles can be avoided even in the event of a problem. Further, according to the incoming call transfer system according to the second aspect, it is possible to easily set the incoming call transfer according to the voice guidance.

[Brief description of the drawings]

FIG. 1 is a block diagram of a call transfer system according to an embodiment of the present invention.

FIG. 2 is a configuration diagram showing transfer setting data.

FIG. 3 is a flowchart showing the first half of the operation of the call transfer system when the user is guided by the voice response device to set call transfer;

FIG. 4 is a flowchart showing the latter half of the operation of the call transfer system when the user is guided by the voice response device to set call transfer.

FIG. 5 is a flowchart illustrating an operation of a transfer destination control unit.

FIG. 6 is a block diagram showing an example of a conventional call transfer system.

[Explanation of symbols]

 REFERENCE SIGNS LIST 100 electronic exchange 110 voice response device 120 database 130 subscriber interface device 210 transfer setting control means 220 transfer destination control means

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[Procedure amendment]

[Submission date] February 7, 2000 (2000.2.7)

[Procedure amendment 1]

[Document name to be amended] Statement

[Correction target item name] Claims

[Correction method] Change

[Correction contents]

[Claims]

[Procedure amendment 2]

[Document name to be amended] Statement

[Correction target item name] 0006

[Correction method] Change

[Correction contents]

[0006]

In order to solve the above-mentioned problems and to achieve the above object, a call transfer system according to the present invention, which transfers a call to a PHS terminal to a preset transfer destination, A call forwarding system for forwarding to a PHS terminal, wherein the call forwarding system includes a database composed of transfer setting data set for each of the PHS terminals, and stores the transfer setting data based on input information from a user. Transfer setting control means for editing, transfer destination control means, and voice response
And the transfer setting data contains the PH
The setting for connection impossible when referred to when connection to the S terminal is not possible, and the setting for position designation referred to when connection to the PHS terminal is possible, the setting for connection impossible when the execution of transfer is enabled Or, invalid and a transfer destination telephone number are described, and the position designation setting is configured by at least one or more data sets having different position information of the PHS terminal, and each of the data sets is The validity or invalidity of the transfer, the transfer destination telephone number, and the location information are described, and the transfer destination control means,
Means for specifying the current position of the PHS terminal when connection to the PHS terminal is permitted; means for searching the database for the presence or absence of the transfer setting data including the same position information as the current position; If the implementation of the transfer is valid in the dataset for
Means for transferring the incoming call to the transfer destination telephone number described in the transfer setting data, and when transfer execution is invalidated in the data set for the current position and when the data set for the current position exists If not, and means for transferring the incoming call to the PHS terminal, the voice response unit, wherein the voice guidance
It is characterized in that a user edits the transfer setting data .

[Procedure amendment 3]

[Document name to be amended] Statement

[Correction target item name] 0007

[Correction method] Change

[Correction contents]

In the above-described call transfer system, voice
Set up call forwarding according to guidance
Therefore, for example, from a PHS terminal to a transfer service center, etc.
Set up call forwarding easily by connecting
Can be done.

[Procedure amendment 4]

[Document name to be amended] Statement

[Correction target item name] 0008

[Correction method] Change

[Correction contents]

Further, for example, when the PHS terminal is moved at a high speed,
While using, or out of the PHS communication area or
For example, if the power of the PHS terminal is turned off,
If the connection to the PHS terminal is not possible,
Forward incoming calls to the end to a preset destination
In addition, for example, if the PHS terminal is
Even if you are within the communication area of
Since the call can be forwarded to the forwarding destination, for example, PHS
When you are in a place where it is difficult to receive calls by your terminal
No need to power off the PHS terminal
Even if you forget to turn off the PHS terminal
Even so, unnecessary trouble can be avoided.

[Procedure amendment 5]

[Document name to be amended] Statement

[Correction target item name] 0009

[Correction method] Deleted

[Procedure amendment 6]

[Document name to be amended] Statement

[Correction target item name] 0019

[Correction method] Change

[Correction contents]

[0019]

As described above, the call transfer of the present invention is performed.
According to the system, incoming calls are easily made according to voice guidance
Transfer settings can be made. And it ’s a radio base station
If the connection to the PHS terminal is not possible,
Forward incoming calls to the end to a preset destination
In addition to the above, connection from wireless base station to PHS terminal is possible
Call forwarding to a preset forwarding destination.
Can be received by the PHS terminal.
Power supply of PHS terminal even when you are in a place
It is not necessary to turn off the PHS terminal.
Avoid unnecessary troubles even if you forget
Can be.

Claims (2)

[Claims] 1. A call transfer system for transferring an incoming call to a PHS terminal to a preset transfer destination, wherein the call transfer system includes a database including transfer setting data set for each of the PHS terminals. Transfer setting control means for editing the transfer setting data based on input information from a user, and transfer destination control means, wherein the transfer setting data is used when connection to the PHS terminal is disabled. The setting for reference when connection is impossible and the setting for position designation referred to when connection to the PHS terminal is possible include the setting for enabling or disabling transfer and the setting of the transfer destination telephone. The PHS terminal is described with at least one data set having different position information of the PHS terminal. In each case, the validity or invalidity of the transfer, the transfer destination telephone number, and the location information are described. The transfer destination control means, when the connection to the PHS terminal is permitted, the PHS terminal Means for determining the current location of the
Means for searching the database for the presence / absence of the transfer setting data including the same position information as the current position; and when transfer of the data set for the current position is enabled, the transfer setting data Means for forwarding the incoming call to the forwarded telephone number described; and if the implementation of forwarding is disabled in the dataset for the current location and if the dataset does not exist for the current location, Means for transferring the incoming call to a PHS terminal. 2. The call transfer system according to claim 1, wherein the call transfer system includes a voice response device, and the user edits the transfer setting data in accordance with voice guidance from the voice response device. Call transfer system.