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HK1221359A1 - Method and device for processing incoming call from user - Google Patents

Method and device for processing incoming call from user

Info

Publication number
HK1221359A1
HK1221359A1 HK16109452.4A HK16109452A HK1221359A1 HK 1221359 A1 HK1221359 A1 HK 1221359A1 HK 16109452 A HK16109452 A HK 16109452A HK 1221359 A1 HK1221359 A1 HK 1221359A1
Authority
HK
Hong Kong
Prior art keywords
user
incoming call
processing incoming
processing
call
Prior art date
Application number
HK16109452.4A
Other languages
Chinese (zh)
Inventor
高玉濤
郭慶榕
李奕彤
Original Assignee
Alibaba Group Holding Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alibaba Group Holding Ltd filed Critical Alibaba Group Holding Ltd
Publication of HK1221359A1 publication Critical patent/HK1221359A1/en

Links

HK16109452.4A 2014-08-14 2016-08-09 Method and device for processing incoming call from user HK1221359A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201410400310.2A CN105450879B (en) 2014-08-14 2014-08-14 The method and apparatus that user of incoming call is handled

Publications (1)

Publication Number Publication Date
HK1221359A1 true HK1221359A1 (en) 2017-05-26

Family

ID=55560630

Family Applications (1)

Application Number Title Priority Date Filing Date
HK16109452.4A HK1221359A1 (en) 2014-08-14 2016-08-09 Method and device for processing incoming call from user

Country Status (2)

Country Link
CN (1) CN105450879B (en)
HK (1) HK1221359A1 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108737668A (en) * 2017-04-24 2018-11-02 北京京东尚科信息技术有限公司 A kind of calling-out method and device wired back immediately
CN107979704A (en) * 2017-12-01 2018-05-01 中国联合网络通信集团有限公司 Queuing strategy, queuing system
CN109151232A (en) * 2018-07-26 2019-01-04 中国建设银行股份有限公司 Repeat call processing method and device
CN114205468A (en) * 2020-09-17 2022-03-18 北京有限元科技有限公司 Telephone traffic distribution method and device based on intelligent prediction and computing equipment
CN114390146A (en) * 2022-01-28 2022-04-22 中国民生银行股份有限公司 Incoming line distribution method, device and server for incoming calls

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5867572A (en) * 1995-10-17 1999-02-02 British Telecommunications Public Limited Company Customer queuing arrangement
US7929562B2 (en) * 2000-11-08 2011-04-19 Genesis Telecommunications Laboratories, Inc. Method and apparatus for optimizing response time to events in queue
CN100456787C (en) * 2004-05-19 2009-01-28 华为技术有限公司 Call queuing method
CN101232539B (en) * 2008-01-30 2011-06-22 华为技术有限公司 Apparatus and method for optimizing call centre laminate service route
CN101645985B (en) * 2008-08-04 2012-07-18 中兴通讯股份有限公司 Next-generation call center system and call overflow method thereof
CN101997996B (en) * 2009-08-13 2014-12-03 华为技术有限公司 Method and device for queuing routing
CN103873706B (en) * 2012-12-18 2016-12-28 北京裕丰大通科技有限公司 Dynamic and intelligent speech recognition IVR service system

Also Published As

Publication number Publication date
CN105450879B (en) 2018-08-31
CN105450879A (en) 2016-03-30

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