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GB2512970B - Browser-based communications enhanced with enterprise communication features - Google Patents

Browser-based communications enhanced with enterprise communication features

Info

Publication number
GB2512970B
GB2512970B GB1322999.2A GB201322999A GB2512970B GB 2512970 B GB2512970 B GB 2512970B GB 201322999 A GB201322999 A GB 201322999A GB 2512970 B GB2512970 B GB 2512970B
Authority
GB
United Kingdom
Prior art keywords
browser
based communications
communication features
enterprise communication
communications enhanced
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
GB1322999.2A
Other versions
GB201322999D0 (en
GB2512970A (en
Inventor
Joel M Ezell
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Avaya Inc
Original Assignee
Avaya Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US14/054,275 external-priority patent/US9571529B2/en
Application filed by Avaya Inc filed Critical Avaya Inc
Priority to GB1512416.7A priority Critical patent/GB2525783B/en
Publication of GB201322999D0 publication Critical patent/GB201322999D0/en
Publication of GB2512970A publication Critical patent/GB2512970A/en
Application granted granted Critical
Publication of GB2512970B publication Critical patent/GB2512970B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/1016—IP multimedia subsystem [IMS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/102—Gateways
    • H04L65/1023—Media gateways
    • H04L65/103—Media gateways in the network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/1045—Proxies, e.g. for session initiation protocol [SIP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/1063—Application servers providing network services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H04L65/1104—Session initiation protocol [SIP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H04L65/1106—Call signalling protocols; H.323 and related
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0027—Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/003—Click to dial services

Landscapes

  • Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Telephonic Communication Services (AREA)
GB1322999.2A 2013-03-15 2013-12-24 Browser-based communications enhanced with enterprise communication features Active GB2512970B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB1512416.7A GB2525783B (en) 2013-03-15 2013-12-24 Browser-based communications enhanced with enterprise communication features

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201361798865P 2013-03-15 2013-03-15
US14/054,275 US9571529B2 (en) 2013-03-15 2013-10-15 Browser-based communications enhanced with enterprise communication features

Publications (3)

Publication Number Publication Date
GB201322999D0 GB201322999D0 (en) 2014-02-12
GB2512970A GB2512970A (en) 2014-10-15
GB2512970B true GB2512970B (en) 2015-10-07

Family

ID=50114746

Family Applications (2)

Application Number Title Priority Date Filing Date
GB1322999.2A Active GB2512970B (en) 2013-03-15 2013-12-24 Browser-based communications enhanced with enterprise communication features
GB1512416.7A Active GB2525783B (en) 2013-03-15 2013-12-24 Browser-based communications enhanced with enterprise communication features

Family Applications After (1)

Application Number Title Priority Date Filing Date
GB1512416.7A Active GB2525783B (en) 2013-03-15 2013-12-24 Browser-based communications enhanced with enterprise communication features

Country Status (1)

Country Link
GB (2) GB2512970B (en)

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8644817B1 (en) * 2012-09-26 2014-02-04 Avaya Inc. System and method for presenting a single persistent view of a multi-module communication device to a network
WO2014060008A1 (en) * 2012-10-19 2014-04-24 Unify Gmbh & Co. Kg Method and system for creating a virtual sip user agent by use of a webrtc enabled web browser

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7269160B1 (en) * 2000-05-26 2007-09-11 Buffalo International, Inc. Voice over internet call center integration
US8423629B2 (en) * 2009-09-16 2013-04-16 Avaya Inc. Network framework associating non-enterprise phone with enterprise users
US9450989B2 (en) * 2010-05-19 2016-09-20 Avaya Inc. SIP anchor points to populate common communication logs

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8644817B1 (en) * 2012-09-26 2014-02-04 Avaya Inc. System and method for presenting a single persistent view of a multi-module communication device to a network
WO2014060008A1 (en) * 2012-10-19 2014-04-24 Unify Gmbh & Co. Kg Method and system for creating a virtual sip user agent by use of a webrtc enabled web browser

Also Published As

Publication number Publication date
GB201512416D0 (en) 2015-08-19
GB2525783B (en) 2016-05-25
GB2525783A (en) 2015-11-04
GB201322999D0 (en) 2014-02-12
GB2512970A (en) 2014-10-15

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