FR2823939A1 - Lost/stolen mobile telephone call transferring substitute telephone having lost/stolen mobile telephone declared and calls/messages new telephone routed with routing digital base communications network central processing recorded. - Google Patents

Abstract

The mobile telephone call transfer system has the lost or stolen mobile telephone declared. Calls and/or messages are then transferred to a substitute telephone number (6,7) declared by the user and recorded in the central processing (1) digital base (3) of the communications network (2).

Description

determine if the tag (4) is within range.

  METHOD FOR TRANSFERRING CALLS AND MESSAGES TO

  DESTINATION OF A LOST OR FLYING MOBILE TELEPHONE

  The present invention relates to the services offered by a mobile operator to a user in the event of loss or theft of

his telephone.

  In the event of the loss or theft of their telephone or SIM card, users of a mobile telephone can generally make a declaration to their operator. Following this declaration, the operator can suspend the use of the package by restricting calls from the

  mobile phone allegedly lost or stolen.

  To this end, mobile operators provide their customers with special numbers allowing access to customer services. After identifying himself by his telephone number and his secret code, the user is put in contact with a customer adviser to whom he can declare the loss or theft of his telephone and request an immediate suspension. The suspension of the package consists of deactivate the telephone number concerned in an HLR (Home Logical Register) identification register. The disadvantage of this service is that the messages saved in the user's voice mailbox are permanently lost. In addition, the user will not be able to access the messages which will be sent to him in

  waiting for his phone to be replaced.

  To overcome this drawback, the invention provides a method for transferring calls and messages intended for a lost or stolen mobile telephone, according to which: - a declaration of loss or theft of the mobile telephone is recorded, - systemic transfer q Only calls and / or messages destined for said mobile phone to a telephone number of

substitution.

  This process allows the customer to continue to receive calls intended for him on the fixed or mobile telephone number of his choice. This process also allows him to call his voice mailbox from the chosen phone, for example by dialing a special phone number provided by the operator or by calling the lost or stolen phone number and pressing one or more keys. (s) particular (s) of

his keyboard.

  In an implementation of the method of the invention, the declaration of loss or theft of the mobile telephone and the substitute telephone number are recorded in a database of a central office.

  network communications management.

  The lost or stolen telephone user can advantageously

  have a temporary code giving him access to his voice mailbox.

  It can also be provided that, at the request of the user, the substitution number is modified or the transfer request is canceled in the database of the communications management center via an assistance center or a voice recognition and synthesis interface or via a network of

  communication of Internet-type information.

  This characteristic advantageously allows the user to cancel at any time his request for restriction of outgoing calls and to suppress the transfer of his calls and messages to the substitute telephone number, in the case where, for example, he would have found his

mobile phone.

  The user must provide the central management with information concerning the loss or theft of his mobile telephone and the alternative telephone number to which he wishes to transfer his calls and messages to the database. He can carry out this operation through a help center or via a voice recognition and synthesis interface or via an Internet-type information communication network or even by means of his telephone. by entering the information on the keypad of the phone he is using. The invention also provides a cellular telecommunication network comprising a central communications management, characterized in that said central communications management is able to transfer calls and messages to the telephone

  mobile lost or stolen to a replacement number.

  Other characteristics and advantages will also emerge from the

  description which follows, which is purely illustrative and not limiting and must

  be read with reference to the appended figure representing a diagram of a

  device for implementing the call follow-up process.

  In this figure, a central control unit 1 of a telephone operator is connected to the cellular telephone network 2 and to a wired communication network 4. This central unit 1 makes it possible to manage the connection of users of the cellular telephone network 2 and to record the different telephone operations they carry out as well as the communication times. It therefore includes databases containing information concerning user subscriptions. This central management unit 1 further comprises an interface for

  speech recognition and synthesis 3.

  The management center 1 is also linked to an assistance center 5. This assistance center 5 brings together customer advisers

  having access to the data stored in the central management 3.

  When a user of network 2 calls a special assistance number, he is put in contact by the central unit 1 with the voice recognition and synthesis interface 3. This interface 3 synthesizes a message offering him several assistance options, each associated with a keyword. The user chooses one of the options by formulating the keyword which corresponds to the service to which he wishes to have access. This keyword is able to be recognized by the speech recognition and synthesis interface 3. Depending on this keyword, the speech recognition and synthesis interface

  3 transmits a command to the management center 1.

  If the user of network 2 has lost or had their mobile phone stolen, he calls the assistance number and is put in contact by the

  control unit 1 with the voice recognition and synthesis interface 3.

  Interface 3 synthesizes a message containing several service options and which tells it to formulate a keyword corresponding to its request of the type: "if you have lost or if your mobile phone has been stolen and you wish to be put in relationship with a customer advisor, say "loss and theft service". After identifying themselves by their telephone number and their secret code, the user is put in contact with a customer adviser from the assistance center 5. The customer adviser records the user's declaration and offers to suspend the use of his package by restricting calls from his mobile phone, which is supposed to be lost or stolen. He also offers to transfer all of his

  calls and messages to an alternative number of your choice.

  User can choose a landline phone or another phone number

mobi le.

  If, for example, the user chooses to transfer his calls and his messages to a landline telephone 6 or to a mobile telephone 7, the customer adviser records the number of the telephone 6 or telephone on a database of the central management unit 1 7 towards which will operate

call transfer.

  Subsequently, when the management center 1 receives a call intended for the user of the lost mobile telephone, it automatically directs this call to the substitute telephone number. Control panel 1 can also indicate to the caller that his call has been transferred to a number

substitute telephone.

  In addition, the user can call their voice mailbox from mobile phone 7 using a number provided by the customer advisor or by calling the number of the lost or stolen phone and

  pressing one or more particular key (s) on their keyboard.

  In a variant implementation of the method of the invention, the recording of a declaration of loss or theft with transfer of messages to a substitution number can be done automatically without going through a customer adviser. In this case, the user who has lost or had his telephone interfered calls the assistance number and he is put in contact by the central unit 1 with the voice recognition and synthesis interface 3. The interface 3 guides the user by delivering messages offering different services available. The user accesses the service which interests them by formulating their request in natural language or by keywords The voice recognition interface 3 makes it possible to recognize and interpret the words of the user and then to direct the request towards the service concerned. If it chooses to contact the "loss and theft service", the interface 3 synthesizes a message offering several options. He can for example choose an option allowing to restrict the calls coming from the supposed lost or stolen mobile phone and to transfer his messages and his calls to an alternative phone number. He can also choose to simply restrict calls from his phone without

  forward calls and messages.

  If he chooses to forward his calls and his messages to a substitution number, then the interface 3 synthesizes a message telling him to dial the substitution number to which he wishes to transfer. The substitution number chosen may be, for example, the number of a fixed telephone 6 or the number of a mobile telephone 7. The voice recognition and synthesis interface 3 identifies the number dialed and transmits it to the central unit 1 which '' automatically associates in its database with the phone number

lost or stolen.

  Thus, when the management center 1 receives a call intended for the user of the lost mobile telephone, it automatically directs this call to the substitute telephone number of the fixed telephone 6 or of the mobile telephone 7. The central 1 can also indicate to the caller that

  his call was transferred to an alternate telephone number.

  Finally, the user will be able to call his voice mailbox from mobile phone 7 using a number provided by the user interface.

  speech recognition and synthesis 3.

  In another implementation of the method of the invention, the user can declare the loss or theft of his telephone by means of another information communication network 8 than the telephone network. For example, the operator of network 2 can propose a website on which the user can access different services and in particular make his declaration of loss or theft by indicating a substitution number to which he wishes to transfer his calls and his messages. He can also request the replacement of his telephone. He validates his request by entering the phone number he lost or has been stolen and his associated secret code. The information he has entered is transmitted via the Internet to central management 1, which integrates it with

its databases.

  Provision may also be made for the user to have access to the transfer data by calling a customer adviser from the assistance center 5, by connecting to the interface 3 or by consulting the operator's website. He can thus modify the data recorded in the central 1 databases. For example, if he finds his mobile phone, he can cancel his request for restriction of outgoing calls and suppress the transfer of his calls and messages to the number of

substitute telephone.

  In another implementation of the method of the invention, the speech recognition and synthesis platform 3 of FIG. 1 can be replaced by a speech synthesis and recognition platform DTMF (Dual Tone Multifrequency). In this case, the user can fully communicate with the control unit 3 by entering the necessary information on their keyboard, the frequencies of each key

  being identified by the platform.

Claims (10)

  1. Method for transferring calls and messages intended for a lost or stolen mobile telephone according to which: - a declaration of loss or theft of the mobile telephone is recorded, - calls and / or messages are automatically transferred to said telephone mobile to a substitute telephone number (6; 7), the declaration of loss or theft and the substitute telephone number being recorded in a database (3) of a central management   (1) network communications (2).   2. Method according to claim 1, characterized in that the user of the lost or stolen telephone has a provisional code for him. giving access to his voice box.   3. Method according to claim 1, characterized in that the user of the lost or stolen telephone accesses his voice box by calling the number of the lost or stolen telephone and by pressing one or more   particular key (s) on his keyboard.   4. Method according to one of claims 1 to 3, characterized in   what, at the user's request, the substitution number is modified in the databases of the communications management center (1) via a help center (5) or a speech recognition and synthesis (3) or via an Internet-type information communication network (8) or via a voice synthesis and frequency recognition platform DTMF voice.   5. Method according to one of claims 1 to 4, characterized in   which, at the user's request, cancels their request to transfer their calls and messages to the substitute telephone number in the database of the communications management center through a help center (5) or a voice recognition and synthesis interface (3) or via an Internet-type information communication network (8) or via a voice synthesis and voice recognition platform voice frequencies.   6. Method according to one of the preceding claims,   characterized in that information is provided concerning the loss or theft of the mobile telephone and the substitute telephone number on the basis of   data (3) through an assistance center (5).   7. Method according to one of claims 1 to 5, characterized in   what information is provided concerning the loss or theft of the mobile telephone and the alternative telephone number to the database (3) via a voice recognition and synthesis interface (3)   8. Method according to one of claims 1 to 7, characterized in   what we can do with information concerning the loss or theft of a mobile phone and the substitute phone number in the database (3)   via an Internet-type information communication network (8).   9. Method according to one of claims 1 to 7, characterized in   what information is provided regarding the loss or theft of the mobile telephone and the alternative telephone number to the database (3) by entering information on a telephone keypad and the frequencies generated are identified by a platform; form of recognition of voice frequencies.   10. Cellular telecommunication network comprising a central communications management (1), characterized in that said central communications management (1) comprises a database capable of recording or not declaring loss or theft phone mobi eVou an alternative phone number to which calls and / or   messages to said mobile phone are forwarded.