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FR2740287B1 - METHOD FOR SUPERVISING TELEACTION OPERATIONS, TELEACTION SYSTEM USING THE SAME, AND RELATED TELEACTION STATION - Google Patents

METHOD FOR SUPERVISING TELEACTION OPERATIONS, TELEACTION SYSTEM USING THE SAME, AND RELATED TELEACTION STATION

Info

Publication number
FR2740287B1
FR2740287B1 FR9512288A FR9512288A FR2740287B1 FR 2740287 B1 FR2740287 B1 FR 2740287B1 FR 9512288 A FR9512288 A FR 9512288A FR 9512288 A FR9512288 A FR 9512288A FR 2740287 B1 FR2740287 B1 FR 2740287B1
Authority
FR
France
Prior art keywords
teleaction
supervising
station
operations
same
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
FR9512288A
Other languages
French (fr)
Other versions
FR2740287A1 (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
VERDAVAINNE ERIC
Original Assignee
VERDAVAINNE ERIC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by VERDAVAINNE ERIC filed Critical VERDAVAINNE ERIC
Priority to FR9512288A priority Critical patent/FR2740287B1/en
Publication of FR2740287A1 publication Critical patent/FR2740287A1/en
Application granted granted Critical
Publication of FR2740287B1 publication Critical patent/FR2740287B1/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/08—Telephonic communication systems specially adapted for combination with other electrical systems specially adapted for optional reception of entertainment or informative matter
    • H04M11/085—Telephonic communication systems specially adapted for combination with other electrical systems specially adapted for optional reception of entertainment or informative matter using a television receiver, e.g. viewdata system
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/36—Memories
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
FR9512288A 1995-10-19 1995-10-19 METHOD FOR SUPERVISING TELEACTION OPERATIONS, TELEACTION SYSTEM USING THE SAME, AND RELATED TELEACTION STATION Expired - Fee Related FR2740287B1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
FR9512288A FR2740287B1 (en) 1995-10-19 1995-10-19 METHOD FOR SUPERVISING TELEACTION OPERATIONS, TELEACTION SYSTEM USING THE SAME, AND RELATED TELEACTION STATION

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR9512288A FR2740287B1 (en) 1995-10-19 1995-10-19 METHOD FOR SUPERVISING TELEACTION OPERATIONS, TELEACTION SYSTEM USING THE SAME, AND RELATED TELEACTION STATION

Publications (2)

Publication Number Publication Date
FR2740287A1 FR2740287A1 (en) 1997-04-25
FR2740287B1 true FR2740287B1 (en) 1998-01-09

Family

ID=9483697

Family Applications (1)

Application Number Title Priority Date Filing Date
FR9512288A Expired - Fee Related FR2740287B1 (en) 1995-10-19 1995-10-19 METHOD FOR SUPERVISING TELEACTION OPERATIONS, TELEACTION SYSTEM USING THE SAME, AND RELATED TELEACTION STATION

Country Status (1)

Country Link
FR (1) FR2740287B1 (en)

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2596598B1 (en) * 1986-03-27 1991-10-11 Gottesman Victor TELEPHONE COMMUNICATIONS MONITORING INSTALLATION
FR2626428B1 (en) * 1988-01-25 1993-07-16 Lacroix Jean DEVICE FOR MEASURING THE QUALITY OF SERVICE OF OPERATORS
US5062103A (en) * 1988-12-29 1991-10-29 At&T Bell Laboratories Telephone agent call management system
FR2654884B3 (en) * 1989-11-21 1992-01-24 Lacroix Jean METHOD AND DEVICE FOR SUPERVISING OPERATORS PROCESSING TELEPHONE CALLS.
US5381470A (en) * 1991-05-28 1995-01-10 Davox Corporation Supervisory management center with parameter testing and alerts
US5146490A (en) * 1991-05-31 1992-09-08 Primo Microphones, Inc. Passive telephone line monitoring system

Also Published As

Publication number Publication date
FR2740287A1 (en) 1997-04-25

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Legal Events

Date Code Title Description
ST Notification of lapse