[go: up one dir, main page]

FI20001958L - Method for controlling calls and telephone service functions - Google Patents

Method for controlling calls and telephone service functions Download PDF

Info

Publication number
FI20001958L
FI20001958L FI20001958A FI20001958A FI20001958L FI 20001958 L FI20001958 L FI 20001958L FI 20001958 A FI20001958 A FI 20001958A FI 20001958 A FI20001958 A FI 20001958A FI 20001958 L FI20001958 L FI 20001958L
Authority
FI
Finland
Prior art keywords
telephone service
service functions
controlling calls
calls
controlling
Prior art date
Application number
FI20001958A
Other languages
Finnish (fi)
Swedish (sv)
Other versions
FI20001958A0 (en
FI20001958A7 (en
Inventor
Lauri Isotalo
Original Assignee
Elisa Comm Oyj
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Elisa Comm Oyj filed Critical Elisa Comm Oyj
Priority to FI20001958A priority Critical patent/FI20001958A7/en
Publication of FI20001958A0 publication Critical patent/FI20001958A0/en
Priority to AU2001284078A priority patent/AU2001284078A1/en
Priority to PCT/FI2001/000764 priority patent/WO2002021858A1/en
Publication of FI20001958L publication Critical patent/FI20001958L/en
Publication of FI20001958A7 publication Critical patent/FI20001958A7/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13098—Mobile subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13204—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13282—Call forward, follow-me, call diversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13345—Intelligent networks, SCP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377—Recorded announcement

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
FI20001958A 2000-09-05 2000-09-05 Method for controlling calls and telephone service functions FI20001958A7 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
FI20001958A FI20001958A7 (en) 2000-09-05 2000-09-05 Method for controlling calls and telephone service functions
AU2001284078A AU2001284078A1 (en) 2000-09-05 2001-09-04 Method for controlling calls and operations in a telephone service
PCT/FI2001/000764 WO2002021858A1 (en) 2000-09-05 2001-09-04 Method for controlling calls and operations in a telephone service

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FI20001958A FI20001958A7 (en) 2000-09-05 2000-09-05 Method for controlling calls and telephone service functions

Publications (3)

Publication Number Publication Date
FI20001958A0 FI20001958A0 (en) 2000-09-05
FI20001958L true FI20001958L (en) 2002-03-06
FI20001958A7 FI20001958A7 (en) 2002-03-06

Family

ID=8559022

Family Applications (1)

Application Number Title Priority Date Filing Date
FI20001958A FI20001958A7 (en) 2000-09-05 2000-09-05 Method for controlling calls and telephone service functions

Country Status (3)

Country Link
AU (1) AU2001284078A1 (en)
FI (1) FI20001958A7 (en)
WO (1) WO2002021858A1 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI121255B (en) 2004-10-08 2010-08-31 Sap Ag A method and apparatus for controlling the availability of mobile telephone service agents in a telephone service environment
CN101631297B (en) * 2009-07-28 2012-06-27 中兴通讯股份有限公司 Method, device and system for call subscription

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5546452A (en) * 1995-03-02 1996-08-13 Geotel Communications Corp. Communications system using a central controller to control at least one network and agent system
US6044142A (en) * 1997-05-06 2000-03-28 Telefonaktiebolaget L M Ericsson Method and arrangement for integrating intelligent network services with operator assisted services
FI113230B (en) * 1998-05-15 2004-03-15 Elisa Oyj Procedure for updating call control and incoming call control
WO2001019093A1 (en) * 1999-09-02 2001-03-15 Nokia Corporation Call control in intelligent networks
EP1269734B1 (en) * 2000-03-30 2009-08-19 BRITISH TELECOMMUNICATIONS public limited company Communications

Also Published As

Publication number Publication date
FI20001958A0 (en) 2000-09-05
FI20001958A7 (en) 2002-03-06
AU2001284078A1 (en) 2002-03-22
WO2002021858A1 (en) 2002-03-14

Similar Documents

Publication Publication Date Title
DE60134601D1 (en) Communication service method and communication device therefor
EE200300302A (en) A method and device for handling telephone calls
GB2368222B (en) Method and telecommunications network for controlling an external device
AU2002228369A1 (en) Method and device for limiting call origination accompanied by executing application
FI990731L (en) Device and method for controlling a mobile phone
FI980327L (en) Method for forwarding calls
FI20012404L (en) Call control method and arrangement
DE60217598D1 (en) System and method for call connection establishment
FI20001958L (en) Method for controlling calls and telephone service functions
GB0026124D0 (en) Telephone call management
AU2002337407A1 (en) Method and system for controlling services during call establishment
GB2379835B (en) Telephone call routing system and method
EE200100215A (en) Subscriber location call routing method
GB2374489B (en) Private telephone management system and method
FI20000503L (en) Immediate call allocation method
AU2002258109A1 (en) System and method for controlling outgoing telephone calls and logging telephone calls
FI19992427L (en) Telephone answering system
GB2370190A8 (en) Third party call control
FI990861L (en) Method and arrangement for establishing a call
FI20012529A0 (en) Call forwarding method and system
FI981094L (en) Method for updating call routing and routing incoming calls
FI20001885A0 (en) A method and system for controlling calls
FI991288L (en) Telephone service and method for establishing a telephone connection
EE04084B1 (en) Communication system and method for diverting calls
FI20011688A7 (en) Method and system for implementing a conference call