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ES2112764A1 - Sistema multimedia de telegestion. - Google Patents

Sistema multimedia de telegestion.

Info

Publication number
ES2112764A1
ES2112764A1 ES09501547A ES9501547A ES2112764A1 ES 2112764 A1 ES2112764 A1 ES 2112764A1 ES 09501547 A ES09501547 A ES 09501547A ES 9501547 A ES9501547 A ES 9501547A ES 2112764 A1 ES2112764 A1 ES 2112764A1
Authority
ES
Spain
Prior art keywords
center
booth
customer
clients
telemanaging
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
ES09501547A
Other languages
English (en)
Other versions
ES2112764B1 (es
Inventor
Cortina Miguel Solans
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
CONSULTORIA Y DIRECCION S L
Alcatel Ibertel SA
Original Assignee
CONSULTORIA Y DIRECCION S L
Alcatel Ibertel SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by CONSULTORIA Y DIRECCION S L, Alcatel Ibertel SA filed Critical CONSULTORIA Y DIRECCION S L
Priority to ES9501547A priority Critical patent/ES2112764B1/es
Priority to AU43481/96A priority patent/AU4348196A/en
Priority to PCT/ES1995/000157 priority patent/WO1997005733A1/es
Publication of ES2112764A1 publication Critical patent/ES2112764A1/es
Application granted granted Critical
Publication of ES2112764B1 publication Critical patent/ES2112764B1/es
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

SISTEMA MULTIMEDIA DE TELEGESTION. CUENTA CON UNAS CABINAS (1) PARA LOS CLIENTES O USUARIOS, CONECTADAS AUDIOVISUALMENTE, MEDIANTE REDES DE TELECOMUNICACION (3) CON UN CENTRO LOGISTICO (2) PARA OPERARIOS EXPERTOS DE LA EMPRESA EXPLOTADORA QUE ATENDERAN SELECTIVAMENTE Y EN FUNCION DE LOS REQUERIMIENTOS A DICHOS CLIENTES. EN LA REALIZACION PREFERENTE DE LA INVENCION, CADA CABINA (1), AL DETECTAR UN CLIENTE, REALIZA UNA LLAMADA TELEFONICA AUTOMATICA VIA RTC (4) QUE RECIBE UN SERVIDOR DE COMUNICACIONES (7) DEL CENTRO LOGISTICO (2) PARA ASIGNARLA MEDIANTE UNA RED LOCAL (8) A UNO DE LOS OPERARIOS EXPERTOS DE UNAS CELDAS O PUESTOS (6) QUE HAY EN DICHO CENTRO (2). DICHO OPERARIO SE ENCARGARA ENTONCES DE ESTABLECER, MANTENER Y FINALIZAR UNA COMUNICACION AUDIOVISUAL VIA RDSI (5) CON EL CLIENTE DE LA CABINA (1).
ES9501547A 1995-07-31 1995-07-31 Sistema multimedia de telegestion. Expired - Lifetime ES2112764B1 (es)

Priority Applications (3)

Application Number Priority Date Filing Date Title
ES9501547A ES2112764B1 (es) 1995-07-31 1995-07-31 Sistema multimedia de telegestion.
AU43481/96A AU4348196A (en) 1995-07-31 1995-12-28 Multimedia telemanaging system
PCT/ES1995/000157 WO1997005733A1 (es) 1995-07-31 1995-12-28 Sistema multimedia de telegestion

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
ES9501547A ES2112764B1 (es) 1995-07-31 1995-07-31 Sistema multimedia de telegestion.

Publications (2)

Publication Number Publication Date
ES2112764A1 true ES2112764A1 (es) 1998-04-01
ES2112764B1 ES2112764B1 (es) 1999-01-01

Family

ID=8291231

Family Applications (1)

Application Number Title Priority Date Filing Date
ES9501547A Expired - Lifetime ES2112764B1 (es) 1995-07-31 1995-07-31 Sistema multimedia de telegestion.

Country Status (3)

Country Link
AU (1) AU4348196A (es)
ES (1) ES2112764B1 (es)
WO (1) WO1997005733A1 (es)

Families Citing this family (29)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2296488C (en) * 1997-07-15 2007-05-01 British Telecommunications Public Limited Company Multimedia call handling
US6223165B1 (en) 1999-03-22 2001-04-24 Keen.Com, Incorporated Method and apparatus to connect consumer to expert
EP1202192A1 (en) * 1999-05-14 2002-05-02 Monica Socias Gili Multiple telecommunications machine for common, public and/or private use
ES2172378B1 (es) * 1999-05-14 2003-12-16 Gili Monica Socias Maquina de telecomunicaciones multiples de uso comun, publico y/o privado
US7308422B1 (en) 1999-10-08 2007-12-11 Utbk, Inc. System for recording and distributing recorded information over the internet
US20020010608A1 (en) 1999-10-08 2002-01-24 Scott Faber System for provding services in real-time overthe internet
US7647259B2 (en) 2000-06-16 2010-01-12 De Fabrega Ingrid Perscky E-commerce development intranet portal
US6865540B1 (en) 2000-08-09 2005-03-08 Ingenio, Inc. Method and apparatus for providing group calls via the internet
US6636590B1 (en) 2000-10-30 2003-10-21 Ingenio, Inc. Apparatus and method for specifying and obtaining services through voice commands
US7542936B1 (en) 2000-11-02 2009-06-02 Utbk, Inc. Method, apparatus and system for marketing, delivering, and collecting payment for information
WO2002054314A1 (en) * 2001-01-03 2002-07-11 Fabrega, Marietta E-commerce development intranet portal
US7289623B2 (en) 2001-01-16 2007-10-30 Utbk, Inc. System and method for an online speaker patch-through
US20020133402A1 (en) 2001-03-13 2002-09-19 Scott Faber Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising
US6704403B2 (en) 2001-09-05 2004-03-09 Ingenio, Inc. Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail
US7580850B2 (en) 2001-12-14 2009-08-25 Utbk, Inc. Apparatus and method for online advice customer relationship management
US7359498B2 (en) 2003-06-12 2008-04-15 Utbk, Inc. Systems and methods for arranging a call
US7366683B2 (en) 2003-10-06 2008-04-29 Utbk, Inc. Methods and apparatuses for offline selection of pay-per-call advertisers
US7428497B2 (en) 2003-10-06 2008-09-23 Utbk, Inc. Methods and apparatuses for pay-per-call advertising in mobile/wireless applications
US7120235B2 (en) 2003-10-06 2006-10-10 Ingenio, Inc. Method and apparatus to provide pay-per-call performance based advertising
US9984377B2 (en) 2003-10-06 2018-05-29 Yellowpages.Com Llc System and method for providing advertisement
US7424442B2 (en) 2004-05-04 2008-09-09 Utbk, Inc. Method and apparatus to allocate and recycle telephone numbers in a call-tracking system
US9202219B2 (en) 2005-02-16 2015-12-01 Yellowpages.Com Llc System and method to merge pay-for-performance advertising models
US8538768B2 (en) 2005-02-16 2013-09-17 Ingenio Llc Methods and apparatuses for delivery of advice to mobile/wireless devices
US7979308B2 (en) 2005-03-03 2011-07-12 Utbk, Inc. Methods and apparatuses for sorting lists for presentation
US8599832B2 (en) 2005-09-28 2013-12-03 Ingenio Llc Methods and apparatuses to connect people for real time communications via voice over internet protocol (VOIP)
US9197479B2 (en) 2006-01-10 2015-11-24 Yellowpages.Com Llc Systems and methods to manage a queue of people requesting real time communication connections
US9317855B2 (en) 2006-10-24 2016-04-19 Yellowpages.Com Llc Systems and methods to provide voice connections via local telephone numbers
US8451825B2 (en) 2007-02-22 2013-05-28 Utbk, Llc Systems and methods to confirm initiation of a callback
US9277019B2 (en) 2007-06-18 2016-03-01 Yellowpages.Com Llc Systems and methods to provide communication references to connect people for real time communications

Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0109189A1 (en) * 1982-10-14 1984-05-23 ByVideo, Inc. Video display system for marketing items
US4845636A (en) * 1986-10-17 1989-07-04 Walker Mark E Remote transaction system
EP0520899A1 (fr) * 1991-06-25 1992-12-30 Alcatel Business Systems Dispositif d'intercommunication multimedia
FR2701342A1 (fr) * 1993-02-08 1994-08-12 Baratay Claude Station de communication audiovisuelle à usage public.
EP0611083A1 (en) * 1993-02-11 1994-08-17 Intervoice, Inc. Calling center employing unified control system
WO1994021084A1 (en) * 1993-03-12 1994-09-15 Katz Ronald A Interactive system for telephone and video communication including capabilities for remote monitoring
EP0647050A2 (en) * 1993-09-01 1995-04-05 Teknekron Infoswitch Corporation Method and systems for integrating a plurality of call center agent performance enhancement modules

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0109189A1 (en) * 1982-10-14 1984-05-23 ByVideo, Inc. Video display system for marketing items
US4845636A (en) * 1986-10-17 1989-07-04 Walker Mark E Remote transaction system
EP0520899A1 (fr) * 1991-06-25 1992-12-30 Alcatel Business Systems Dispositif d'intercommunication multimedia
FR2701342A1 (fr) * 1993-02-08 1994-08-12 Baratay Claude Station de communication audiovisuelle à usage public.
EP0611083A1 (en) * 1993-02-11 1994-08-17 Intervoice, Inc. Calling center employing unified control system
WO1994021084A1 (en) * 1993-03-12 1994-09-15 Katz Ronald A Interactive system for telephone and video communication including capabilities for remote monitoring
EP0647050A2 (en) * 1993-09-01 1995-04-05 Teknekron Infoswitch Corporation Method and systems for integrating a plurality of call center agent performance enhancement modules

Also Published As

Publication number Publication date
ES2112764B1 (es) 1999-01-01
AU4348196A (en) 1997-02-26
WO1997005733A1 (es) 1997-02-13

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