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EP2912567A4 - System and methods for virtual agent recommendation for multiple persons - Google Patents

System and methods for virtual agent recommendation for multiple persons

Info

Publication number
EP2912567A4
EP2912567A4 EP13861604.0A EP13861604A EP2912567A4 EP 2912567 A4 EP2912567 A4 EP 2912567A4 EP 13861604 A EP13861604 A EP 13861604A EP 2912567 A4 EP2912567 A4 EP 2912567A4
Authority
EP
European Patent Office
Prior art keywords
methods
virtual agent
multiple persons
agent recommendation
recommendation
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP13861604.0A
Other languages
German (de)
French (fr)
Other versions
EP2912567A1 (en
Inventor
Timothy Lynch
Kenneth S Harper
Carey Radebaugh
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nuance Communications Inc
Original Assignee
Nuance Communications Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/710,678 external-priority patent/US9659298B2/en
Priority claimed from US13/710,649 external-priority patent/US9276802B2/en
Priority claimed from US13/710,721 external-priority patent/US9560089B2/en
Priority claimed from US13/710,701 external-priority patent/US9262175B2/en
Priority claimed from US13/711,069 external-priority patent/US9148394B2/en
Priority claimed from US13/711,036 external-priority patent/US9679300B2/en
Priority claimed from US13/710,971 external-priority patent/US20140164953A1/en
Priority claimed from US13/710,897 external-priority patent/US20140164532A1/en
Application filed by Nuance Communications Inc filed Critical Nuance Communications Inc
Publication of EP2912567A1 publication Critical patent/EP2912567A1/en
Publication of EP2912567A4 publication Critical patent/EP2912567A4/en
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Data Mining & Analysis (AREA)
  • Software Systems (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Computer Hardware Design (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)
EP13861604.0A 2012-12-11 2013-12-10 System and methods for virtual agent recommendation for multiple persons Ceased EP2912567A4 (en)

Applications Claiming Priority (9)

Application Number Priority Date Filing Date Title
US13/710,678 US9659298B2 (en) 2012-12-11 2012-12-11 Systems and methods for informing virtual agent recommendation
US13/710,649 US9276802B2 (en) 2012-12-11 2012-12-11 Systems and methods for sharing information between virtual agents
US13/710,721 US9560089B2 (en) 2012-12-11 2012-12-11 Systems and methods for providing input to virtual agent
US13/710,701 US9262175B2 (en) 2012-12-11 2012-12-11 Systems and methods for storing record of virtual agent interaction
US13/711,069 US9148394B2 (en) 2012-12-11 2012-12-11 Systems and methods for user interface presentation of virtual agent
US13/711,036 US9679300B2 (en) 2012-12-11 2012-12-11 Systems and methods for virtual agent recommendation for multiple persons
US13/710,971 US20140164953A1 (en) 2012-12-11 2012-12-11 Systems and methods for invoking virtual agent
US13/710,897 US20140164532A1 (en) 2012-12-11 2012-12-11 Systems and methods for virtual agent participation in multiparty conversation
PCT/US2013/074121 WO2014093339A1 (en) 2012-12-11 2013-12-10 System and methods for virtual agent recommendation for multiple persons

Publications (2)

Publication Number Publication Date
EP2912567A1 EP2912567A1 (en) 2015-09-02
EP2912567A4 true EP2912567A4 (en) 2016-05-18

Family

ID=50934891

Family Applications (1)

Application Number Title Priority Date Filing Date
EP13861604.0A Ceased EP2912567A4 (en) 2012-12-11 2013-12-10 System and methods for virtual agent recommendation for multiple persons

Country Status (4)

Country Link
EP (1) EP2912567A4 (en)
KR (1) KR20150095624A (en)
CN (1) CN104813311B (en)
WO (1) WO2014093339A1 (en)

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Also Published As

Publication number Publication date
KR20150095624A (en) 2015-08-21
CN104813311A (en) 2015-07-29
WO2014093339A1 (en) 2014-06-19
EP2912567A1 (en) 2015-09-02
CN104813311B (en) 2018-06-05

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