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DE9303214U1 - Circuit arrangement for the integration of computer systems when using telephone systems - Google Patents

Circuit arrangement for the integration of computer systems when using telephone systems

Info

Publication number
DE9303214U1
DE9303214U1 DE9303214U DE9303214U DE9303214U1 DE 9303214 U1 DE9303214 U1 DE 9303214U1 DE 9303214 U DE9303214 U DE 9303214U DE 9303214 U DE9303214 U DE 9303214U DE 9303214 U1 DE9303214 U1 DE 9303214U1
Authority
DE
Germany
Prior art keywords
telephone
competent
caller
participant
integration
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
DE9303214U
Other languages
German (de)
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Csb-System Software-Entwicklung & Unternehmensberatung 5130 Geilenkirchen De GmbH
Original Assignee
Csb-System Software-Entwicklung & Unternehmensberatung 5130 Geilenkirchen De GmbH
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=6890216&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=DE9303214(U1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Csb-System Software-Entwicklung & Unternehmensberatung 5130 Geilenkirchen De GmbH filed Critical Csb-System Software-Entwicklung & Unternehmensberatung 5130 Geilenkirchen De GmbH
Priority to DE9303214U priority Critical patent/DE9303214U1/en
Publication of DE9303214U1 publication Critical patent/DE9303214U1/en
Priority to DE4330031A priority patent/DE4330031C2/en
Priority to ES94908280T priority patent/ES2089986T3/en
Priority to PCT/DE1994/000229 priority patent/WO1994021091A1/en
Priority to EP94908280A priority patent/EP0687402B1/en
Priority to DE59405648T priority patent/DE59405648D1/en
Priority to PL94310477A priority patent/PL172815B1/en
Priority to US08/522,313 priority patent/US5631953A/en
Priority to DE4406354A priority patent/DE4406354C2/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435—Details
    • H04Q11/0471—Terminal access circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435—Details
    • H04Q11/0464—Primary rate access circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/08—ISDN systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/093—Personal computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/107—Control equipment for part of the connection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1305—Software aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13106—Microprocessor, CPU
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209—ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1324—Conference call
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13389—LAN, internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/174—Data transmission
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/201—Change-over service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/26—Call-back
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/298—Loop or ring system
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/38—Interexchange connections, e.g. connections of different kinds of networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H04Q3/625—Arrangements in the private branch exchange

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Description

Schaltungsanordnung zur Integration von EDV-Systemen bei der Benutzung von TelefonanlagenCircuit arrangement for the integration of computer systems when using telephone systems

Mit der Entwicklung der Datenerfassung, ihrer Aufbereitung, ihrer Auswertung und nicht zuletzt mit ihrer Anwendung, erhöhte sich der dazu erforderliche Kommunikationsbedarf. Es besteht die dringende Aufgabe wirtschaftliche Lösungen zu finden, die neue Wege zur Integration von Sprach- und Daten-Kommunikations-Systemenbeinhalten. With the development of data collection, its processing, its evaluation and, not least, its application, the necessary communication needs increased. There is an urgent need to find economical solutions that include new ways of integrating voice and data communication systems.

Bis heute konnten nur Teil- und Insellösungen in der PC-TK-Anlagen-Verbindung zufriedenstellend realisiert werden. Die derzeit vorherrschenden Sprach- und Daten- Kommunikations-Systeme sind überwiegend durch manuelle Tätigkeit und Sprachkommunikation gekennzeichnet, die zeitaufwendig und mit einer hohen Verlustquote belastet sind. So ist heute allgemein Brauch, daß Sprach- und Datenkommunikationen in der Weise erfolgen, daß mittels Telefon der Anrufer den kompetenten Gesprächsteilnehmer ermittelt, daß sie sich dann Daten und Informationen austauschen, die zur gegenseitigen Identifikation notwendig sind und die die Basis der nachfolgend gewünschten Sprach- und Datenkommunikation des Anrufers bilden. Der kompetente Gesprächsteilnehmer ermittelt die vom Anrufer gewünschten Daten und Informationen über seinen Computer oder speichert zusätzliche Daten und Informationen des Anrufers in diesen. Werden darüber hinaus Daten und Informationen benötigt, die nicht beim kompetenten Teilnehmer anliegen, so ist der zuständige Bearbeiter als weiterer kompetenter Teilnehmer in diese Sprach- und Datenkommunikation in gleicher Weise, wie zuvor geschildert, einzubeziehen. Der Nachteil dieser Sprach- und Datenkommunikation liegt darin, daß dieser zu zeitaufwendig ist, daß durch die Sprachübermittlung undTo date, only partial and isolated solutions in the PC-TK system connection have been satisfactorily implemented. The currently predominant voice and data communication systems are predominantly characterized by manual work and voice communication, which are time-consuming and have a high loss rate. It is therefore common practice today for voice and data communication to take place in such a way that the caller uses the telephone to identify the competent caller, and they then exchange data and information that are necessary for mutual identification and that form the basis of the caller's subsequent desired voice and data communication. The competent caller determines the data and information requested by the caller via his computer or stores additional data and information from the caller in it. If additional data and information are required that are not available to the competent caller, the responsible processor must be included as another competent caller in this voice and data communication in the same way as described above. The disadvantage of this voice and data communication is that it is too time-consuming that the voice transmission and

durch die manuelle Bedienung des Computers eventuell unvollständige und fehlerhafte Informationen übermittelt werden. Weiterhin ist kein datengesteuerter Verbindungsaufbau möglich mit Manual operation of the computer may result in incomplete and incorrect information being transmitted. Furthermore, it is not possible to establish a data-controlled connection with

. den Vermittlungsfunktionen . Trennen. the switching functions . Disconnect

. Verbinden . Übergeben. Connect . Transfer

. Umkuppeln . Makeln. Recoupling . Brokering

. Auslösen . Mehrfachkonferenz einleiten
· Rückfrage einleiten . Teilnehmerzustand. Release . Initiate multiple conference
· Initiate inquiry . Subscriber status

. Melden . der Steuerungsfunktion. Report . the control function

. dem Überwachungssystem . für die Leistungsmerkmale
. Verbindungszustand abfragen.. the monitoring system . for the performance characteristics
. Query connection status.

Ein Telefondatendienst bezüglich Steuerungen digitaler Telefonapparate mit der Dateneingabe über ein Telekommunikations- und Informationssystem und Identifikation des Anrufers über ISDN im heutigen 1TR6-Protokoll bzw. im zukünftigen EDSSl-Protokoll ist nicht abzusichern.A telephone data service relating to the control of digital telephones with data input via a telecommunications and information system and identification of the caller via ISDN in the current 1TR6 protocol or in the future EDSSl protocol cannot be secured.

Weitere Nachteile sind, daß Daten und Informationen, die teilweise in großer Anzahl anliegen, nicht bei dieser Sprach- und Datenkommunikation gegenseitig übermittelt werden. Eine solche Übermittlung erfolgt dann im Nachgang durch Postsendung oder durch Fax-Übermittlung. Das bedeutet wiederum Zeitverlust und Verzögerung bei dringenden Entscheidungsfindungen. Weiterhin sind Lösungen bekannt, die eine teilweise rationelle Sprach-und Datenkommunikation zulassen, indem hochwertige Telefonapparate (spezielle) eingesetzt werden. Jeder Telefonapparat ist über eine kostenaufwendige Steckkarte, die mit einer eigens dafür entwickelten Software arbeitet, jeweils mit nur einem Computer verbunden.Further disadvantages are that data and information, some of which are available in large quantities, are not transmitted to one another in this voice and data communication. Such transmission then takes place subsequently by mail or fax. This in turn means a loss of time and delays in urgent decision-making. Furthermore, solutions are known that allow partially efficient voice and data communication by using high-quality (special) telephones. Each telephone is connected to just one computer via an expensive plug-in card that works with specially developed software.

Neben dem finanziell hohen Aufwand ist eine solche Lösung mit weiteren Nachteilen verbunden.In addition to the high financial outlay, such a solution is associated with other disadvantages.

Die Nachteile bestehen in der Nichtdurchführbarkeit von Konferenzschaltungen unter Einbeziehung von mehreren Teilnehmern, insbesondere bei der Datenübertragung. Eine direkte Datenübertragung vom kompetenten Teilnehmer zum Anrufer bzw. umgekehrt sowie die Steuerung digitaler Telefonapparate mit der Dateneingabe über ein Telekommunikations- und Informationssystem und die Identifikation des Anrufers über ISDN im heutigen 1TR6-Protokoll bzw. im zukünftigen EDSSl-Protokoll ist nur mit einem Telefonapparat und dem jeweils angeschlossene® Computer möglich.The disadvantages are that it is not possible to set up conference calls involving several participants, especially when transferring data. Direct data transfer from the competent participant to the caller or vice versa, as well as controlling digital telephones with data input via a telecommunications and information system and identifying the caller via ISDN in the current 1TR6 protocol or in the future EDSSl protocol, is only possible with a telephone and the computer connected to it.

Erfindungsgemäß wird die Aufgabe durch die in dem Schutzanspruch 1 angegebenen Merkmale gelöst.
Bevorzugte Weiterbildungen der Erfindung ergeben sich aus den Unteransprüchen.According to the invention, the object is achieved by the features specified in claim 1.
Preferred developments of the invention emerge from the subclaims.

Die Vorteile der Erfindung bestehen darin, daß man eine Telefonanlage an eine EDV-Anlage derart anbinden kann, daß alle Funktionen des EDV-Systems während der Benutzung der Telefonanlage eingesetzt werden können. Sie gewährleistet einen datengesteuerten Verbindungsaufbau
mitThe advantages of the invention are that a telephone system can be connected to an IT system in such a way that all functions of the IT system can be used while the telephone system is in use. It ensures a data-controlled connection setup
with

. Vermittlungsfunktion. Mediation function

. Verbinden. Connect

25 . Umkoppeln25 . Recoupling

. Auslösen. Trigger

. Rückfragen einleiten. Initiate inquiries

. Trennen. Separate

30 . Übergeben30 . Hand over

. Makeln. Brokering

MehrfachkonferenzSchaltung einleiten
MeldenInitiate multiple conference connection
Report

dem Überwachungssystem Verbindungszustand
Teilnehmerzustand
der Steuerfunktion für die Leistungsmerkmalethe monitoring system connection status
Participant status
the control function for the performance features

Weitere Vorteile der Erfindung sind die Steuerung di-Further advantages of the invention are the control of the

gitaler Telefonapparate mit der Dateneingabe über ein Tele-Kommunikations- und Informationssystem und die Identifikation des Anrufers über ISDN im heutigen 1TR6-Protokoll bzw. im zukünftigen EDSSl- Protokoll. Bei Ausfall des LAN kann die Sprachkommunikation fortgeführt werden. Zum Betreiben dieses Sprach- und Daten-Kommunikationssystems sind einfache Telefonapparate ohne Mehrfunktionen erforderlich.gital telephones with data input via a telecommunications and information system and the identification of the caller via ISDN in the current 1TR6 protocol or in the future EDSSl protocol. If the LAN fails, voice communication can continue. To operate this voice and data communication system, simple telephones without additional functions are required.

Die Erfindung wird nachstehend anhand der Figur 1 erläutert. Zur Bewältigung des steigenden Kommunikationsbedarfes ist es erforderlich, daß die Sprach- und Daten-Kommunikations-Systeme wirtschaftlicher gestaltet werden und hier ist der Bedarf nach einem Integrationssystem am akutesten.The invention is explained below with reference to Figure 1. In order to cope with the increasing need for communication, it is necessary for the voice and data communication systems to be designed more economically, and this is where the need for an integration system is most acute.

Die in Figur 1 dargestellte Schaltungsanordnung zur Integration von EDV-Systemen bei der Benutzung von Telefonanlagen wird zur Verdeutlichung an einer intelligenten Telefonanlage gezeigt, die an das öffentliche Telefonnetz ISDN nach außen und nach innen sowohl über das LAN mit drei Personalcomputern als auch mit drei Telefonapparaten verbunden ist. Es sei jedoch betont, daß diese Schaltungsanordnung auch mit eigens dafür vorgesehener Software für analoge Telefonanlagen einsetzbar ist.The circuit arrangement shown in Figure 1 for the integration of IT systems when using telephone systems is shown for clarification on an intelligent telephone system that is connected to the public telephone network ISDN externally and internally via the LAN with three personal computers and three telephones. However, it should be emphasized that this circuit arrangement can also be used with specially designed software for analog telephone systems.

Wenn ein Anrufer über das öffentliche Telefonnetz ISDN 1 einen kompetenten Teilnehmer des Telefonapparates 2 anwählt und die Verbindung ist hergestellt, dann erfolgt die Verbindung über die intelligente Telefonanlage 3 und der Leitung a mit dem Telefonapparat 2 direkt. Gleichzeitig wird mit dem Personalcomputer 4, der dem Telefonapparat 2 zugeordnet ist, eine Verbindung zur intelligenten Telefonanlage 3 über die Leitung b, dem Integrationselement 5, das aus einem Rechensystem 6, aus einer Software 7 undIf a caller dials a competent subscriber of the telephone set 2 via the public telephone network ISDN 1 and the connection is established, the connection is made directly via the intelligent telephone system 3 and line a to the telephone set 2. At the same time, a connection is made to the intelligent telephone system 3 via line b using the personal computer 4, which is assigned to the telephone set 2, the integration element 5, which consists of a computer system 6, software 7 and

aus einem SDLC-Verbindungselement 8 mit einer internen Software besteht, der Leitung c, das LAN 9 unter Einbeziehung des LAN-Servers 10 mittels Leitung d und der Leitung e hergestellt. Mit dieser Verbindung wird jede Wahlfunktion hergestellt, der ankommende Ruf ist identifiziert und alle erforderlichen Daten werden am Personalcomputer 4 angezeigt. Dies wird durch das Integrationselement 5 in der Weise bewirkt, daß bei Anliegen eines Rufes am Telefonapparat 2 sofort von der intelligenten Telefonanlage 3 dem Integrationselement 5 ein Signal über die Leitung b übergeben wird, das vom Integrationselement 5 in einen Datensatz, mit entsprechenden Informationen versehen, über das LAN 9 an den zugehörigen Personalcomputer 4 übergibt. Hierbei ist es möglich, aus den LAN-Server IO und dessen Datenbank direkt den Anrufer zeitgleich mit dem eingehenden Ruf Daten und Informationen zu übergeben. Ist der vom Anrufer angewählte Teilnehmer mit dem Telefonapparat 2 nicht der kompetente Teilnehmer, dann kann dieser durch Bedienung der Tastatur seines Personalcomputers 4 und durch die Vermittlung eines Datensatzes über die Leitung e, das LAN 9 über die Leitung c an das Integrationselement 5 veranlassen, daß durch von dem Integrationselement 5 erzeugten Signal, daß über die Leitung b an die intelligente Telefonanlage 3 und von dort über die Leitung a der kompetente Teilnehmer z.B. Telefonapparat 11 gerufen wird. Auch hier werden sofort nach erfolgter Verbindung auf dessen Personalcomputer 12 alle notwendigen Daten angezeigt, ausgelöst durch Signale der intelligenten Telefonanlage 3, die in dem Integrationselement 5 zu einem Datensatz umgewandelt und über das LAN 9 unter Einbeziehung der Datenbank des LAN-Servers 10 und den entsprechenden Leitungen c; d; e an den Personalcomputer 12 gesandt wurden und die notwendige Kommunikation kann sofort erfolgen. Benötigt der angerufene bzw. der weiter vermittelte kompetente Teilnehmer z. B. am Telefonapparatconsists of an SDLC connection element 8 with internal software, line c, the LAN 9 is established with the inclusion of the LAN server 10 via line d and line e. With this connection, every dialing function is established, the incoming call is identified and all the necessary data is displayed on the personal computer 4. This is achieved by the integration element 5 in such a way that when a call is received on the telephone set 2, the intelligent telephone system 3 immediately transmits a signal to the integration element 5 via line b, which the integration element 5 converts into a data set, provided with the relevant information, via the LAN 9 to the associated personal computer 4. It is possible to transmit data and information directly to the caller from the LAN server IO and its database at the same time as the incoming call. If the subscriber dialed by the caller using the telephone 2 is not the competent subscriber, then the latter can, by operating the keyboard of his personal computer 4 and by transmitting a data set via line e, cause the LAN 9 to be connected via line c to the integration element 5, so that the signal generated by the integration element 5 is sent via line b to the intelligent telephone system 3 and from there via line a to the competent subscriber, e.g. telephone 11. Here too, immediately after the connection has been made, all the necessary data is displayed on his personal computer 12, triggered by signals from the intelligent telephone system 3, which are converted into a data set in the integration element 5 and sent to the personal computer 12 via the LAN 9, including the database of the LAN server 10 and the corresponding lines c; d; e, and the necessary communication can take place immediately. If the called or the forwarded competent subscriber needs e.g. on the telephone

11 die Einbeziehung von einem weiteren kompetenten Teilnehmer oder mehreren kompetenten Teilnehmern zur Abklärung von Fragen und Daten des Anrufers/ dann kann er durch die Bedienung der Tastatur des eigenen Personalcomputers 12 und durch Übermittlung eines Datensatzes in gleicher Weise wie oben dargelegt, über die intelligente Telefonanlage 3 diese kompetenten Teilnehmer in Konferenz durch Herstellung der Verbindung einbeziehen, so daß alle Telefonapparate 2; 11; 13 und Personalcomputer 4; 12; 14 in Verbindung stehen. Wobei dann auch von allen an der Konferenz Beteiligten Daten und Informationen zum Anrufer und vom Anrufer an die an der Konferenz Beteiligten übermittelt werden können. Eine Übermittlung von Daten zwischen den kompetenten Teilnehmern ist ebenfalls möglich, ungeachtet dessen, ob ein Anrufer in die Sprach- und Datenkommunikation einbezogen ist oder nicht.11 the inclusion of another competent participant or several competent participants to clarify the caller's questions and data/ then he can, by operating the keyboard of his own personal computer 12 and by transmitting a data set in the same way as described above, include these competent participants in the conference by establishing the connection via the intelligent telephone system 3, so that all telephones 2; 11; 13 and personal computers 4; 12; 14 are connected. Data and information can then be transmitted from all those involved in the conference to the caller and from the caller to those involved in the conference. A transmission of data between the competent participants is also possible, regardless of whether a caller is involved in the voice and data communication or not.

Verwendete BezugszeichenReference symbols used

1 Öffentliches Telefonnetz ISDN1 Public telephone network ISDN

2 Telefonapparat beim Personalcomputer 42 Telephone on the personal computer 4

3 Intelligente Telefonanlage3 Intelligent telephone system

4 Personalcomputer beim Telefonapparat 24 Personal computer at the telephone 2

5 Integrationselement5 Integration element

6 Rechensystem6 Calculation system

7 Softwareschicht7 Software layer

8 SDLC-Verbindungselement 9 LAN8 SDLC connector 9 LAN

LAN-ServerLAN server

Telefonapparat beim Personalcomputer 12 Personalcomputer beim Telefonapparat 11 Telefonapparat beim Personalcomputer 14 14 Personalcomputer beim Telefonapparat 13Telephone on personal computer 12 Personal computer on telephone 11 Telephone on personal computer 14 14 Personal computer on telephone 13

a; b; c; d Leitungena; b; c; d lines

Claims (3)

SchutzansprücheProtection claims 1. Schaltungsanordnung zur Integration von EDV-Systemen bei der Benutzung von Telefonanlagen, die an das öffentliche Telefonnetz ISDN (1) angeschlossen sind, bestehend aus1. Circuit arrangement for the integration of computer systems when using telephone systems connected to the public telephone network ISDN (1), consisting of - den Telefonapparaten (2; 11; 13), die über die Leitung (a) und der intelligenten Telefonanlage (3) mit dem öffentlichen Telefonnetz ISDN (1) direkt verbunden sind und- the telephone sets (2; 11; 13) which are directly connected to the public telephone network ISDN (1) via the line (a) and the intelligent telephone system (3) and - einem Integrationselement (5), das zwischen der intelligenten Telefonanlage (3) und den Personalcomputern (4; 12; 14) angeordnet ist und einmal über das SDLC-Verbindungselement (8) mittels Leitung (b) von dem öffentlichen Telefonnetz ISDN (1) über die intelligente Telefonanlage (3) Signale empfängt und Signale zurück an das öffentliche Telefonnetz ISDN (1) gibt und zum anderen über die Leitung (c), das LAN (9), das durch die Leitung (d) mit dem LAN-Server (10) verbunden ist, und über die Leitungen (e ) einen Datensatz, mit entsprechenden Informationen versehen, an die Personalcomputer (4; 12; 14) übergibt und den Datensatz der Personalcomputer (4; 12; 14) wieder empfängt, wobei die Umwandlung der Signale in den Datensatz und umgekehrt vom Integrationselement (5) durch ein Rechensystem (6), eine Softwareschicht (7), und durch ein SDLC- Verbindungselement (8) mit einer internen Software vorgenommen wird.- an integration element (5) which is arranged between the intelligent telephone system (3) and the personal computers (4; 12; 14) and receives signals via the SDLC connection element (8) by means of line (b) from the public telephone network ISDN (1) via the intelligent telephone system (3) and sends signals back to the public telephone network ISDN (1) and, on the other hand, via the line (c), the LAN (9), which is connected to the LAN server (10) by line (d), and via the lines (e), transmits a data set, provided with corresponding information, to the personal computers (4; 12; 14) and receives the data set from the personal computers (4; 12; 14) again, whereby the conversion of the signals into the data set and vice versa is carried out by the integration element (5) by a computing system (6), a software layer (7), and by an SDLC connection element (8) with internal software. 2. Schaltungsanordnung nach Anspruch 1, dadurch gekennzeichnet ,2. Circuit arrangement according to claim 1, characterized in that daß die Sprach- und Datenkommunikation zwischen einem Anrufer über das öffentliche Telefonnetz ISDN (1) und einen kompetenten Teilnehmer an einem der Telefonappa-that voice and data communication between a caller via the public telephone network ISDN (1) and a competent subscriber at one of the telephone sets rate (2; 11; 13) mit dem zugeordneten Personalcomputer an einen weiteren kompetenten Teilnehmer übergeben und von diesem wieder zurück gegeben werden kann, oder/und daß die anliegende Sprach- und Datenkommunikation im Bedarfsfall gemeinsam mit dem weiteren kompetenten Teilnehmer, aber auch mit allen Teilnehmern der Telefonapparate (2; 11; 13) in Konferenz geführt werden kann, nachdem jeweils der betreffende, kompetente Teilnehmer über seinen jeweils zugeordneten Personalcomputer durch die Bedienung der Tastatur einen Datensatz, mit entsprechender Information versehen, an das Integrationselement (5) gegeben hat, liegt das notwendige Signal, das vom Integrationselement (5) ausgeht, an der intelligenten Telefonanlage (3) an und die Verbindung zu einem weiteren Telefonapparat bzw. zu allen Telefonapparaten ist hergestellt; wobei die Verbindung mit jedem Telefonapparat gleichzeitig eine sofortige Integration des dem Telefonapparat zugeordneten Personalcomputers in die hergestellte Sprach- und Datenkommunikation bedeutet.rate (2; 11; 13) can be transferred to another competent participant using the assigned personal computer and can be returned by this participant, or/and that the voice and data communication in question can be conducted in a conference if necessary together with the other competent participant, but also with all participants of the telephone sets (2; 11; 13), after the respective competent participant has sent a data set, provided with the relevant information, to the integration element (5) using his assigned personal computer by operating the keyboard, the necessary signal, which comes from the integration element (5), is present at the intelligent telephone system (3) and the connection to another telephone set or to all telephone sets is established; whereby the connection to each telephone set simultaneously means an immediate integration of the personal computer assigned to the telephone set into the voice and data communication established. 3. Schaltungsanordnung nach Anspruch 1 und 2, dadurch gekennzeichnet,3. Circuit arrangement according to claim 1 and 2, characterized in daß bei anliegender Sprach- und Datenkommunikation Daten von jedem kompetenten Teilnehmer, auch während der Konferenz und von allen kompetenten Teilnehmern, sowohl an den Anrufer und vom Anrufer an jeden beteiligten kompetenten Teilnehmer, als auch zwischen den kompetenten Teilnehmern mit und ohne Anrufer übermittelt werden können.that when voice and data communication is in progress, data can be transmitted from any competent participant, even during the conference and from all competent participants, both to the caller and from the caller to any competent participant involved, as well as between the competent participants with and without the caller. HIERZU EINE SEITE ZEICHNUNGHERE IS A PAGE DRAWING
DE9303214U 1993-03-05 1993-03-05 Circuit arrangement for the integration of computer systems when using telephone systems Ceased DE9303214U1 (en)

Priority Applications (9)

Application Number Priority Date Filing Date Title
DE9303214U DE9303214U1 (en) 1993-03-05 1993-03-05 Circuit arrangement for the integration of computer systems when using telephone systems
DE4330031A DE4330031C2 (en) 1993-03-05 1993-09-06 Arrangement for the integration of EDP systems and telephone systems connected to the public telephone network
DE4406354A DE4406354C2 (en) 1993-03-05 1994-02-26 Arrangement for the integration of computer systems and telephone systems that are connected to the public telephone network
US08/522,313 US5631953A (en) 1993-03-05 1994-02-26 Circuit arrangement for integration of EDP systems in the utilization of telephone systems
PCT/DE1994/000229 WO1994021091A1 (en) 1993-03-05 1994-02-26 Circuit arrangement for integrating edp systems in the use of telephone installations
ES94908280T ES2089986T3 (en) 1993-03-05 1994-02-26 CIRCUIT ARRANGEMENT FOR THE INTEGRATION OF COMPUTER SYSTEMS DURING THE USE OF TELEPHONE CENTERS.
EP94908280A EP0687402B1 (en) 1993-03-05 1994-02-26 Circuit arrangement for integrating edp systems in the use of telephone installations
DE59405648T DE59405648D1 (en) 1993-03-05 1994-02-26 CIRCUIT ARRANGEMENT FOR THE INTEGRATION OF EDP SYSTEMS WHEN USING TELEPHONE SYSTEMS
PL94310477A PL172815B1 (en) 1993-03-05 1994-02-26 Configuration of connections for integration of data processing systems into telephone network while making use of telephone terminal equipment

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
DE9303214U DE9303214U1 (en) 1993-03-05 1993-03-05 Circuit arrangement for the integration of computer systems when using telephone systems

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DE9303214U1 true DE9303214U1 (en) 1993-04-22

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DE9303214U Ceased DE9303214U1 (en) 1993-03-05 1993-03-05 Circuit arrangement for the integration of computer systems when using telephone systems
DE4330031A Revoked DE4330031C2 (en) 1993-03-05 1993-09-06 Arrangement for the integration of EDP systems and telephone systems connected to the public telephone network
DE59405648T Expired - Fee Related DE59405648D1 (en) 1993-03-05 1994-02-26 CIRCUIT ARRANGEMENT FOR THE INTEGRATION OF EDP SYSTEMS WHEN USING TELEPHONE SYSTEMS
DE4406354A Expired - Lifetime DE4406354C2 (en) 1993-03-05 1994-02-26 Arrangement for the integration of computer systems and telephone systems that are connected to the public telephone network

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DE4330031A Revoked DE4330031C2 (en) 1993-03-05 1993-09-06 Arrangement for the integration of EDP systems and telephone systems connected to the public telephone network
DE59405648T Expired - Fee Related DE59405648D1 (en) 1993-03-05 1994-02-26 CIRCUIT ARRANGEMENT FOR THE INTEGRATION OF EDP SYSTEMS WHEN USING TELEPHONE SYSTEMS
DE4406354A Expired - Lifetime DE4406354C2 (en) 1993-03-05 1994-02-26 Arrangement for the integration of computer systems and telephone systems that are connected to the public telephone network

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US (1) US5631953A (en)
EP (1) EP0687402B1 (en)
DE (4) DE9303214U1 (en)
ES (1) ES2089986T3 (en)
PL (1) PL172815B1 (en)
WO (1) WO1994021091A1 (en)

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ES2089986T1 (en) 1996-10-16
WO1994021091A1 (en) 1994-09-15
US5631953A (en) 1997-05-20
PL172815B1 (en) 1997-11-28
PL310477A1 (en) 1995-12-11
EP0687402A1 (en) 1995-12-20
DE4406354C2 (en) 1996-07-18
DE4330031A1 (en) 1994-09-08
EP0687402B1 (en) 1998-04-08
DE59405648D1 (en) 1998-05-14
ES2089986T3 (en) 1998-06-01
DE4406354A1 (en) 1994-09-08
DE4330031C2 (en) 1996-03-14

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