[go: up one dir, main page]

DE69625075D1 - SYSTEM AND METHOD FOR SYNCHRONIZING WEB SITES - Google Patents

SYSTEM AND METHOD FOR SYNCHRONIZING WEB SITES

Info

Publication number
DE69625075D1
DE69625075D1 DE69625075T DE69625075T DE69625075D1 DE 69625075 D1 DE69625075 D1 DE 69625075D1 DE 69625075 T DE69625075 T DE 69625075T DE 69625075 T DE69625075 T DE 69625075T DE 69625075 D1 DE69625075 D1 DE 69625075D1
Authority
DE
Germany
Prior art keywords
customer
live agent
pulls
data base
web sites
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69625075T
Other languages
German (de)
Other versions
DE69625075T2 (en
Inventor
H Jolissaint
Xuan Mcrae
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Intervoice LP
Original Assignee
Edify Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Edify Corp filed Critical Edify Corp
Publication of DE69625075D1 publication Critical patent/DE69625075D1/en
Application granted granted Critical
Publication of DE69625075T2 publication Critical patent/DE69625075T2/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/003—Click to dial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0027—Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13095—PIN / Access code, authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13299—Bus
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13389—LAN, internet

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Marketing (AREA)
  • General Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Computer Security & Cryptography (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Transfer Between Computers (AREA)
  • Manufacturing Of Electric Cables (AREA)
  • Reverberation, Karaoke And Other Acoustics (AREA)
  • Preliminary Treatment Of Fibers (AREA)
  • Synchronisation In Digital Transmission Systems (AREA)
  • Hardware Redundancy (AREA)

Abstract

A system and method are provided for routing data base information obtained in an automated Internet message response to a subsequently selected live agent. An electronic workforce identifies the customer, pulls customer identification, pulls a record on the customer, provides information requested by customer, and permits the customer to select a live agent, provides the live agent number to determine the network identification number. Accordingly, the live agent receives data base information on a customer at the time the live agent begins conversation with the customer.
DE69625075T 1995-09-15 1996-09-11 SYSTEM AND METHOD FOR SYNCHRONIZING WEB SITES Expired - Lifetime DE69625075T2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/529,166 US6463149B1 (en) 1995-04-10 1995-09-15 Web page synchronization system and method
PCT/US1996/014714 WO1997012448A2 (en) 1995-09-15 1996-09-11 Web page synchronization system and method

Publications (2)

Publication Number Publication Date
DE69625075D1 true DE69625075D1 (en) 2003-01-09
DE69625075T2 DE69625075T2 (en) 2003-07-17

Family

ID=24108796

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69625075T Expired - Lifetime DE69625075T2 (en) 1995-09-15 1996-09-11 SYSTEM AND METHOD FOR SYNCHRONIZING WEB SITES

Country Status (7)

Country Link
US (1) US6463149B1 (en)
EP (1) EP0850531B1 (en)
AT (1) ATE228741T1 (en)
AU (1) AU6976896A (en)
CA (1) CA2232055C (en)
DE (1) DE69625075T2 (en)
WO (1) WO1997012448A2 (en)

Families Citing this family (52)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2173304C (en) * 1995-04-21 2003-04-29 Anthony J. Dezonno Method and system for establishing voice communications using a computer network
US5884032A (en) * 1995-09-25 1999-03-16 The New Brunswick Telephone Company, Limited System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
CA2253867A1 (en) * 1996-05-07 1997-11-13 Webline Communications Corporation Method and apparatus for coordinating internet multi-media content with telephone and audio communications
US6134318A (en) * 1997-03-19 2000-10-17 At&T Corp System and method for telemarketing through a hypertext network
EP1016258A1 (en) * 1997-09-18 2000-07-05 BRITISH TELECOMMUNICATIONS public limited company Information retrieval system
WO1999018514A1 (en) * 1997-10-06 1999-04-15 Contact Dynamics, Inc. System enabling a salesperson to chat with a customer browsing the salesperson's web site
US6493447B1 (en) * 1997-11-21 2002-12-10 Mci Communications Corporation Contact server for call center for syncronizing simultaneous telephone calls and TCP/IP communications
US6381645B1 (en) * 1997-12-08 2002-04-30 Siemens Information And Communication Networks, Inc. Method of implementing push techniques in conventional web browsers
CA2428433C (en) * 1997-12-31 2007-05-01 Virtual Hold Technology, Llc Automatic call director first in first out accessory
US6889195B2 (en) * 1998-09-15 2005-05-03 Cim Ltd. System and method for utilizing a computer network in conjunction with traditional telemarketing
WO2000041118A2 (en) * 1999-01-04 2000-07-13 Icontact.Com, Inc. Process and system for reading contents of an electronic shopping cart
EP1186154A1 (en) * 1999-05-26 2002-03-13 Nortel Networks Limited Combining telephony data with web pages display
US6771766B1 (en) * 1999-08-31 2004-08-03 Verizon Services Corp. Methods and apparatus for providing live agent assistance
US7062465B1 (en) 1999-08-31 2006-06-13 Verizon Services Corp. Methods and apparatus for providing agent controlled synchronized browsing at a terminal
US7092509B1 (en) 1999-09-21 2006-08-15 Microlog Corporation Contact center system capable of handling multiple media types of contacts and method for using the same
JP2001156931A (en) * 1999-11-11 2001-06-08 Internatl Business Mach Corp <Ibm> Telephone set with browser and method for automatically recording url in the telephone set together with voice
JP2001256329A (en) * 2000-03-09 2001-09-21 Sony Corp Information processing system and method, and recording medium
US6782091B1 (en) 2000-10-13 2004-08-24 Dunning Iii Emerson C Virtual call distribution system
GB0025455D0 (en) * 2000-10-17 2000-11-29 Hewlett Packard Co Establishing network communication between parties in telephone contact
US8868448B2 (en) 2000-10-26 2014-10-21 Liveperson, Inc. Systems and methods to facilitate selling of products and services
US9819561B2 (en) 2000-10-26 2017-11-14 Liveperson, Inc. System and methods for facilitating object assignments
US7225225B2 (en) * 2001-03-30 2007-05-29 Sharp Laboratories Of America, Inc. Selective synchronization of web browsers
US7359918B2 (en) * 2003-09-26 2008-04-15 American Tel-A-Systems, Inc. System and method for intelligent script swapping
US7181472B2 (en) * 2003-10-23 2007-02-20 Microsoft Corporation Method and system for synchronizing identity information
GB0409092D0 (en) * 2004-04-23 2004-05-26 British Telecomm Computer-telephony integration
US8015292B2 (en) * 2004-08-03 2011-09-06 Gopesh Kumar System and method for connecting consumers with a diverse set of consultants and experts
US8046472B2 (en) * 2004-09-24 2011-10-25 Gopesh Kumar System and method for expert service providers to provide advice services through unique, empowered independent agents to consumers
US7593962B2 (en) * 2005-02-18 2009-09-22 American Tel-A-Systems, Inc. System and method for dynamically creating records
US8738732B2 (en) 2005-09-14 2014-05-27 Liveperson, Inc. System and method for performing follow up based on user interactions
US9432468B2 (en) 2005-09-14 2016-08-30 Liveperson, Inc. System and method for design and dynamic generation of a web page
US20070116238A1 (en) * 2005-10-11 2007-05-24 Yaniv Jacobi Method and system for on-line trading
US20070116239A1 (en) * 2005-10-11 2007-05-24 Yaniv Jacobi Method and system for providing telephone communications between a website visitor and a live agent
US7953607B2 (en) * 2006-09-22 2011-05-31 Mcnairy Charles F H Integrated mail, internet, and telephony event tracking system
AU2009267783A1 (en) * 2008-06-16 2010-01-14 Azurn International Ltd Communications process and apparatus
US8762313B2 (en) 2008-07-25 2014-06-24 Liveperson, Inc. Method and system for creating a predictive model for targeting web-page to a surfer
US8799200B2 (en) 2008-07-25 2014-08-05 Liveperson, Inc. Method and system for creating a predictive model for targeting webpage to a surfer
US8805844B2 (en) 2008-08-04 2014-08-12 Liveperson, Inc. Expert search
US9892417B2 (en) 2008-10-29 2018-02-13 Liveperson, Inc. System and method for applying tracing tools for network locations
US9767212B2 (en) 2010-04-07 2017-09-19 Liveperson, Inc. System and method for dynamically enabling customized web content and applications
US8918465B2 (en) 2010-12-14 2014-12-23 Liveperson, Inc. Authentication of service requests initiated from a social networking site
US9350598B2 (en) 2010-12-14 2016-05-24 Liveperson, Inc. Authentication of service requests using a communications initiation feature
US8943002B2 (en) 2012-02-10 2015-01-27 Liveperson, Inc. Analytics driven engagement
US8805941B2 (en) 2012-03-06 2014-08-12 Liveperson, Inc. Occasionally-connected computing interface
US9563336B2 (en) 2012-04-26 2017-02-07 Liveperson, Inc. Dynamic user interface customization
US9672196B2 (en) 2012-05-15 2017-06-06 Liveperson, Inc. Methods and systems for presenting specialized content using campaign metrics
US8855285B1 (en) 2013-03-14 2014-10-07 Speek Inc. Systems and methods for conference calling using personal URL
US11386442B2 (en) 2014-03-31 2022-07-12 Liveperson, Inc. Online behavioral predictor
US10146973B2 (en) * 2015-04-07 2018-12-04 Gen-Probe Incorporated Systems and methods for reading machine-readable labels on sample receptacles
AU2016270937B2 (en) 2015-06-02 2021-07-29 Liveperson, Inc. Dynamic communication routing based on consistency weighting and routing rules
US10178058B2 (en) * 2016-01-28 2019-01-08 International Business Machines Corporation Expanding captured portions of references in instant messaging systems
CN109844717B (en) 2016-08-14 2023-05-23 利维帕尔森有限公司 System and method for real-time remote control of mobile applications
US10764431B1 (en) 2019-09-17 2020-09-01 Capital One Services, Llc Method for conversion and classification of data based on context

Family Cites Families (33)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4955047A (en) 1984-03-26 1990-09-04 Dytel Corporation Automated attendant with direct inward system access
US4975941A (en) 1984-03-26 1990-12-04 Dytel Corporation Call processor for facilitating call completions
US4943995A (en) 1986-10-08 1990-07-24 At&T Bell Laboratories Semi-automated customer information system
US4894857A (en) 1987-06-16 1990-01-16 Inuentions Inc. Method and apparatus for customer account servicing
US4805209A (en) 1987-12-09 1989-02-14 International Business Machines Coordinated transfer of voice and information through a digital switch
US5109405A (en) 1988-07-11 1992-04-28 Dytel Corporation Automated call screening
US5029196A (en) 1988-07-11 1991-07-02 Dytel Corporation Automated call screening
US5020095A (en) 1988-11-16 1991-05-28 Dytel Corporation Interactive call distribution processor
US4943996A (en) 1989-01-06 1990-07-24 International Business Machines Corporation Shared access to voice and information
US4942602A (en) 1989-01-06 1990-07-17 International Business Machines Corporation Coordinated transfer of voice and information through a network of digital switches
US4949373A (en) 1989-01-06 1990-08-14 International Business Machines Corporation Host load balancing
US5008930A (en) 1989-10-24 1991-04-16 At&T Bell Laboratories Customer definable integrated voice/data call transfer technique
US5164981A (en) 1990-06-04 1992-11-17 Davox Voice response system with automated data transfer
US5097528A (en) 1991-02-25 1992-03-17 International Business Machines Corporation System for integrating telephony data with data processing systems
US5345501A (en) * 1991-07-15 1994-09-06 Bell Atlantic Network Services, Inc. Telephone central office based method of and system for processing customer orders
US5309504A (en) 1991-11-18 1994-05-03 Syntellect Acquisition Corp. Automated identification of attendant positions in a telecommunication system
EP0545226A3 (en) 1991-12-03 1994-06-15 Rolm Co Simultaneous recorded voice delivery and computer data screen delivery to an agent station
CA2103204C (en) 1992-11-17 2002-11-12 Daniel F. Baker Call distributor with automatic preannouncement system and method
US5327486A (en) * 1993-03-22 1994-07-05 Bell Communications Research, Inc. Method and system for managing telecommunications such as telephone calls
AU677393B2 (en) * 1993-07-08 1997-04-24 E-Talk Corporation Method and system for transferring calls and call-related data between a plurality of call centres
EP0715790B1 (en) 1993-08-24 2002-04-17 Aspect Telecommunications Method for accessing real-time data in an automatic call distribution system
US5621789A (en) * 1993-09-01 1997-04-15 Teknekron Infoswitch Corporation Method and system for integrating a plurality of call center agent performance enhancement modules
JPH07170288A (en) * 1993-12-15 1995-07-04 Hitachi Ltd Voice communication system and voice communication method
US5533115A (en) * 1994-01-31 1996-07-02 Bell Communications Research, Inc. Network-based telephone system providing coordinated voice and data delivery
US5459780A (en) * 1994-01-31 1995-10-17 At&T Ipm Corp. Work at home agent ACD call distribution
US5436966A (en) * 1994-05-05 1995-07-25 At&T Corp. Interface for handling event messages generated by telecommunications switches with automatic call distribution capability
US5530852A (en) * 1994-12-20 1996-06-25 Sun Microsystems, Inc. Method for extracting profiles and topics from a first file written in a first markup language and generating files in different markup languages containing the profiles and topics for use in accessing data described by the profiles and topics
CA2139081C (en) * 1994-12-23 1999-02-02 Alastair Gordon Unified messaging system and method
US5742670A (en) * 1995-01-09 1998-04-21 Ncr Corporation Passive telephone monitor to control collaborative systems
CA2173304C (en) * 1995-04-21 2003-04-29 Anthony J. Dezonno Method and system for establishing voice communications using a computer network
US5619557A (en) * 1995-07-10 1997-04-08 Rockwell International Corporation Telephone switching system and method for controlling incoming telephone calls to remote agents and for collecting and providing call data
US5884032A (en) * 1995-09-25 1999-03-16 The New Brunswick Telephone Company, Limited System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
US5572643A (en) * 1995-10-19 1996-11-05 Judson; David H. Web browser with dynamic display of information objects during linking

Also Published As

Publication number Publication date
ATE228741T1 (en) 2002-12-15
WO1997012448A3 (en) 1997-10-23
WO1997012448A2 (en) 1997-04-03
EP0850531A2 (en) 1998-07-01
US6463149B1 (en) 2002-10-08
EP0850531B1 (en) 2002-11-27
AU6976896A (en) 1997-04-17
CA2232055A1 (en) 1997-04-03
DE69625075T2 (en) 2003-07-17
CA2232055C (en) 2002-01-22

Similar Documents

Publication Publication Date Title
DE69625075D1 (en) SYSTEM AND METHOD FOR SYNCHRONIZING WEB SITES
DE69838739D1 (en) Method and apparatus for presenting and using network topology data
WO1997010667A3 (en) Computer telephony integration system and method
DE59903543D1 (en) METHOD AND DEVICE UNIT FOR REQUESTING INFORMATION FROM CALLING ARRIVING TO A PARTICIPANT IN A COMMUNICATION NETWORK
DE69533533D1 (en) Communication system, server and method for address management
DE69840616D1 (en) Method for managing multiple addresses for transmitting and receiving multimedia conference information via an internet protocol performed over an ATM network
DE60127523D1 (en) Apparatus and method for distributing music files
MY184971A (en) Application apparatus and method
DE69933883D1 (en) METHOD FOR USING LOCAL RESOURCES IN A COMMUNICATION SYSTEM
ATE313203T1 (en) APPARATUS AND METHOD FOR IDENTIFYING CLIENTS ACCESSING NETWORK SITES
EP1148423A4 (en) INFORMATION TERMINAL, SERVER, INFORMATION PRESENTATION SYSTEM AND INFORMATION REPRESENTATION METHOD
DE69631755D1 (en) INFORMATION PROCESSING DEVICE, SYSTEM AND METHOD FOR A DATA TRANSFER NETWORK
DE69637505D1 (en) Method for authenticating a subscriber in a distributed client / server network environment
MXPA03003495A (en) Method of sizing an embedded media player page.
ATE383015T1 (en) METHOD AND SYSTEM FOR SENDING INFORMATION IN AN EXTERNAL NETWORK
ATE428258T1 (en) METHOD FOR COLLECTING CALLER IDENTITY INFORMATION IN A CELL PHONE USING AN AGENT
ATE390796T1 (en) APPARATUS AND METHOD FOR ACCESSING CONTACT INFORMATION IN A COMMUNICATIONS DEVICE
WO2005098681A3 (en) Method and apparatus for virtual content access systems built on a content routing network
DE59707219D1 (en) METHOD AND ARRANGEMENT FOR INFORMATIONING MOBILE PARTICIPANTS
ATE363811T1 (en) SPECIFIC DATA REGISTRATION SERVER IN AN OPERATING AND MANAGEMENT CENTER FOR A TELECOMMUNICATIONS SYSTEM
ATE472226T1 (en) METHOD FOR DISPLAYING DATA ABOUT TARGET PARTICIPANTS
DE69838477D1 (en) METHOD AND DEVICE FOR TRANSMITTING DIGITAL DATA OF MULTIPLE CHANNELS, METHOD AND DEVICE FOR MANAGING INFORMATION AND METHOD AND DEVICE FOR MANAGING DIGITAL DATA OF MULTIPLE CHANNELS
DE59905117D1 (en) PROCEDURE FOR ACCOUNTING SERVICES RECOGNIZED FROM THE INTERNET
EP1475802A3 (en) Character information copying system, recording apparatus, and recording method
ATE374512T1 (en) METHOD, ACCESS POINT, TELECOMMUNICATIONS DEVICE, SERVER AND INFORMATION SYSTEM FOR PRODUCING AND FINDING NETWORK CONNECTIONS AVAILABLE IN A TELECOMMUNICATIONS NETWORK

Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8327 Change in the person/name/address of the patent owner

Owner name: INTERVOICE LIMITED PATNERSHIP, RENO, NEV., US